Purplle.com Complaints & Reviews

Jul 11, 2023

Purplle.com Customer Care's response Dear Support,
​
Greetings from Purplle Executive Customer Relations team!!

Thank you for reaching out to us. We hope you are doing well.

Please accept our sincere apologies for the inconvenience caused to you.

We do understand your concern is related to the delivery of your order. We will help you with your concern.

However, we are unable to track your details. Hence, we would like to request that you please share the below details to assist you.

Registered email ID-
Contact Number -
Order ID -
Name of the customer used while placing an order -

Awaiting your kind response.

Jul 12, 2023

Purplle.com Customer Care's response Dear Support,
​
Greetings from Purplle Executive Customer Relations team!!

Thank you for reaching out to us. We hope you are doing well.

Please accept our sincere apologies for the inconvenience caused to you.

We do understand your concern is related to the delivery of your order. We will help you with your concern.

However, we are unable to track your details. Hence, we would like to request that you please share the below details to assist you.

Registered email ID-
Contact Number -
Order ID -
Name of the customer used while placing an order -

Purplle.com does not offer, through its employees or third party(ies), any free gifts/ freebies/ offers/ promotions except for freebies and gifts that are added to your Shopping Cart at the time of placing your order. If a fraudster calls or emails offering any free gifts/ freebies/ offers/ promotions, please do not entertain and promptly report the same to us at https://www.purplle.com/wv/support/home

Jul 13, 2023

Purplle.com Customer Care's response Dear Support,

Greetings from Purplle Executive Customer Relations team!!

Thank you for reaching out to us. We hope you are doing well.

Please accept our sincere apologies for the inconvenience caused to you.

We do understand your concern is related to the delivery of your order. We will help you with your concern.

However, we are unable to track your details. Hence, we would like to request that you please share the below details to assist you.

Registered email ID-
Contact Number -
Order ID -
Name of the customer used while placing an order -

Purplle.com does not offer, through its employees or third party(ies), any free gifts/ freebies/ offers/ promotions except for freebies and gifts that are added to your Shopping Cart at the time of placing your order. If a fraudster calls or emails offering any free gifts/ freebies/ offers/ promotions, please do not entertain and promptly report the same to us at https://www.purplle.com/wv/support/home

Jul 17, 2023

Purplle.com Customer Care's response Dear Consumer Helpline,

Greetings from Purplle Executive Customer Relations team !!

With regards to this complaint, the customer placed an order ID[protected] on 30/05/2023, the order was dispatched on the same day from our Manash Bangalore Warehouse - FC and delivered to the customer on 07/06/2023 through our Delhivery Heavy courier partner.
​
The customer contacted us many times for the order, we had escalated this case to the courier and we have received an update that the order has been delivered to the customer. Also, we have proof of delivery attached below.
1. POD[protected]

Please do let us know if there is anything else we can help you with.
You can also track the status of your order/shipment/refund/returns on our app/website by going to Profile > My orders > Select your order

Assuring you of our best services always. Have a wonderful day ahead.

Purplle.com does not offer, through its employees or third party(ies), any free gifts/ freebies/ offers/ promotions except for freebies and gifts that are added in your Shopping Cart at the time of placing your order. If a fraudster calls or emails offering any free gifts/ freebies/ offers/ promotions, please do not entertain and promptly report the same to us at https://www.purplle.com/wv/support/home

Jul 06, 2023

Purplle.com Customer Care's response Dear Consumer Helpline,

Greetings from Purplle Executive Customer Relations team !!

We are sorry to hear about a customer's frustrating experience with purplle.com. It sounds like she received a damaged shampoo bottle and has been facing difficulties in getting a refund under order ID[protected].

As per checking the details, the customer raised a return request 3 times for the product - Head & Shoulders Cool Menthol Shampoo 1 Litre which has been canceled by our team.
We regret to inform you that the request was not processed by our team as our system has identified multiple instances of return and cancel requests from this customer's end, and we would not be able to process the request further. This process is tracked by the system to safeguard the interests of both parties.

We identified multiple accounts from this customer mentioned below are the details.
1. [protected]@gmail.com
2. [protected]@gmail.com
3. [protected]
4. [protected]

Please do let us know if there is anything else we can help you with.
You can also track the status of your order/shipment/refund/returns on our app/website by going to Profile > My orders > Select your order

Assuring you of our best services always. Have a wonderful year ahead.

Purplle.com does not offer, through its employees or third party(ies), any free gifts/ freebies/ offers/ promotions except for freebies and gifts that are added in your Shopping Cart at the time of placing your order. If a fraudster calls or emails offering any free gifts/ freebies/ offers/ promotions, please do not entertain and promptly report the same to us at https://www.purplle.com/wv/support/home

Jun 25, 2023

Purplle.com Customer Care's response Dear Customer,

Greetings from Purplle Executive Customer Relations team !!

Thank you for reaching out to us. We hope you are doing well.

Please accept our sincere apologies for the inconvenience caused to you.

We do understand your concern is related to the delivery of your order. We will help you with your concern.

However, we are unable to track your details. Hence, we would like to request that you please share the below details to assist you.

Registered email ID-
Contact Number -
Order ID -
Name of the customer used while placing an order -

Awaiting your kind response.

Jun 15, 2023

Purplle.com Customer Care's response Dear Support,

Greetings from Purplle Executive Customer Relations team!!

We request that you please help us with the order ID or registered email ID of the customer so that we can track and assist you with the concern at the earliest.

​
Assuring you of our best services always. Have a wonderful year ahead.

Purplle.com does not offer, through its employees or third party(ies), any free gifts/ freebies/ offers/ promotions except for freebies and gifts that are added in your Shopping Cart at the time of placing your order. If a fraudster calls or emails offering any free gifts/ freebies/ offers/ promotions, please do not entertain and promptly report the same to us at https://www.purplle.com/wv/support/home

Warm Regards,

Hudanaaz Khan
Purplle.com

Jun 12, 2023

Purplle.com Customer Care's response Dear Support,

Greetings from Purplle Executive Customer Relations team!!

We request that you please help us with the order ID or registered email ID of the customer so that we can track and assist you with the concern at the earliest.

Assuring you of our best services always. Have a wonderful day.

Warm Regards,
Hudanaaz Khan

May 09, 2023

Purplle.com Customer Care's response Dear Customer,

Greetings from Purplle Executive Customer Relations team!!

We request that you please help us with the order ID or registered email ID of the customer so that we can track and assist you with the concern at the earliest.
​
Assuring you of our best services always. Have a wonderful day.

Apr 19, 2023

Purplle.com Customer Care's response Dear Support,

Greetings from Purplle Executive Customer Relations team!!

We request you to please help us with the order Id or registered Email ID of the customer so that we can have a track and assist you with the concern at the earliest.

​
Assuring you of our best services always. Have a wonderful day.

Warm Regards,

Hudanaaz Khan

Apr 06, 2023

Purplle.com Customer Care's response Dear Consumer Helpline, ,

Greetings from Purplle Executive Customer Relations team !!

The customer placed an order ID[protected] on 30/03/2023 of Rs. 534/- through card payment, the order has been dispatched on the same day under the AWB - [protected] and delivered to the customer on 01/04/2023 though our Blue Dart AIR courier partner, the customer is claiming that she received a different shade of below mentioned products.
1. L.A. Girl Shockwave Neon Eye Liner - Electric Blue (1.2 g)
2. L.A. Girl Shockwave Neon Lipliner - Fiery Red (1.2 g)

Our team has investigated from our warehouse and received an update that the correct product with correct shade has been dispatched from our warehouse. Hence, we will be unable to proceed with the return request.
​
Please do let us know if there is anything else we can help you with.
Assuring you of our best services always. Have a wonderful day ahead.

Apr 05, 2023

Purplle.com Customer Care's response Dear Support,

Greetings from Purplle Executive Customer Relations team!!

​With regarding to the return request of the customer for the order ID 33993107. We have investigated the customer has first raised the return for the below mentioned products under the reason as missing product received. However, as per our investigation all the products were correctly dispatched and delivered to the return request under the missing reason was rejected.

​1. Lakme 9 To 5 Weightless Mousse Foundation - Beige Vanilla 02 (6 g)
2. Stay Quirky I'm done with you Nail Polish Remover Pads| Nail Lacquer Remover - 30 Pads (43 g)

However, we have processed the refund amount of Rs 123.68 for the product 'Stay Quirky I'm done with you Nail Polish Remover Pads| Nail Lacquer Remover - 30 Pads (43 g)' in the order on 31st March 2023 in the customer SIMPL wallet amount.

The customer has also raised the return request for the product 'Lakme 9 To 5 Weightless Mousse Foundation - Beige Vanilla 02 (6 g)' under the reason as incorrect product received. However, as per the images attached customer received the same product which customer have ordered. As per the investigation we are unable to proceed with the customer request as the statement of return has been changes multiple time.
​
Assuring you of our best services always. Have a wonderful day.

Warm Regards,
Hudanaaz Khan

Apr 01, 2023

Purplle.com Customer Care's response Dear Consumer Helpline,

Greetings from Purplle Executive Customer Relations team!!

We regret to inform you, we are unable to fetch the order id. Hence, we are unable to provide a resolution this case.

​We request for ​registered contact number, email address, or order ID. Since, there is no response, we are closing this case.
​
Please do let us know if there is anything else we can help you with.

Assuring you of our best services always. Have a wonderful year ahead.

Purplle.com.

Apr 01, 2023

Purplle.com Customer Care's response Dear Consumer Helpline,

Greetings from Purplle Executive Customer Relations team!!

We regret to inform you, we are unable to fetch the order id. Hence, we are unable to provide a resolution this case.

We request for registered contact number, email address, or order ID. Since, there is no response, we are closing this case.

Please do let us know if there is anything else we can help you with.

Assuring you of our best services always. Have a wonderful year ahead.

Purplle.com

Mar 18, 2023

Purplle.com Customer Care's response Greetings from Purplle Executive Customer Relations team!!

​We apologise for the inconvenience this has caused you.

We request that you kindly share the registered contact number, email address, or order ID for further assistance.

The order number can be seen in the SMS that you received while placing an order with us.

Sample ID for your reference:
[protected]

We will start working on your request in no time. Feel free to email us for any further assistance; we will be happy to help you.

Awaiting your kind response.

Feb 21, 2023

Purplle.com Customer Care's response Dear Madhu,

Greetings from Purplle Executive Customer Relations team!!

​We apologise for the inconvenience this has caused you.

We request that you kindly share the registered contact number, email address, or order ID for further assistance.

The order number can be seen in the SMS that you received while placing an order with us.

Sample ID for your reference:
[protected]

We will start working on your request in no time. Feel free to email us for any further assistance; we will be happy to help you.

Awaiting your kind response.

Feb 13, 2023

Purplle.com Customer Care's response Dear Consumer Complaints,

Greetings from Purplle Executive Customer Relations team !!

With regards to the complain, we regret to inform you, we are unable to fetch the order id or contact details of the customer.
​
We request you to please share the order id with us, so that we can help you in this case.
​
Please do let us know if there is anything else we can help you with.

Assuring you of our best services always. Have a wonderful day ahead.

Feb 02, 2023

Purplle.com Customer Care's response Dear Support,

Greetings from Purplle Executive Customer Relations team!!

With regards to your complaint, the customer had placed an order 32027174 on 27th January 2023 and that was delivered to him on 29th January 2023.

The customer had raised a return request stating the the products were missing in her order and chose a reason as "Box tampered/Purplle tape tampered"

As per the investigation due the history of missing products in the past with the same device ID the return has been rejected from the team as we have already processed the refund amount of Rs 1500.00 under the reason of missing product on 24th January 2023 under the order ID 31743772. As per the customer history we are unable to proceed with the return for the customer.

Assuring you of our best services always.

Have a wonderful day.

Warm Regards,

Hudanaaz Khan

Feb 02, 2023

Purplle.com Customer Care's response Dear Support,

Greetings from Purplle Executive Customer Relations team!!

With regards to your complaint, the customer had placed an order 32027174 on 27th January 2023 and that was delivered to him on 29th January 2023.

The customer had raised a return request stating the products were missing from her order and chose a reason as "Box tampered/Purplle tape tampered"

As per the investigation due to the history of missing products in the past with the same device ID, the return has been rejected by the team as we have already processed the refund amount of Rs 1500.00 under the reason of missing product on 24th January 2023 under the order ID 31743772. As per the customer history, we are unable to proceed with the return for the customer.

Assuring you of our best services always.

Have a wonderful day.

Warm Regards,

Hudanaaz Khan

Feb 04, 2023

Purplle.com Customer Care's response Dear Support,

Greetings from Purplle Executive Customer Relations team!!
​
We are extremely sorry for the inconvenience caused to you.
​
With regards to order 32027174, we are afraid to inform you that we are unable to process the return request for the below products due to the previous instances.
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L'Oreal Paris Total Repair 5 Shampoo (1000 ml) x 1
LOreal Paris Total Repair 5 Restoring Conditioner (180 ml ) x 5
L'Oreal Paris Total Repair 5 Shampoo (175 ml + 17.5 ml) x 5
Garnier Men Acno Fight Anti-Pimple Facewash for Acne Prone Skin, 150g x 1
Streax Insta Shampoo Hair Colour - Natural Black (18 ml) x 5
Alps Goodness Sea Salt Exfoliating Manicure Pedicure Kit (34 g) x 2
Alps Goodness Strawberry Nourishing Manicure Pedicure Kit (34 g) x 2
We are also attaching the details of the refund that we processed earlier.
​
Order Category Quantity Reason Subreason
32027174 Hair Color 5 Missing product Box tampered/Purplle tape tampered
32027174 Shampoo 5 Missing product Box tampered/Purplle tape tampered
32027174 Manicure & Pedicure Kits 2 Missing product Box tampered/Purplle tape tampered
32027174 Manicure & Pedicure Kits 1 Missing product Box tampered/Purplle tape tampered
32027174 Face Washes 1 Missing product Box tampered/Purplle tape tampered
32027174 Conditioner 5 Missing product Box tampered/Purplle tape tampered
32027174 Shampoo 1 Missing product Box tampered/Purplle tape tampered
32027174 Manicure & Pedicure Kits 1 Null null
31743772 Shaving & Hair Removal 3 Missing product Box tampered/Purplle tape tampered
​
Please accept our sincere apologies for the difficulties we may have caused you. Our aspiration is to keep you as one of our valued customers, and we hope to serve you better in subsequent times.

Have a nice day!