Purplle.com Complaints & Reviews

So this was my second order from Purplle. I always used to order from Nykaa as they were trustable. But one of my friend recommended me to shop from @letspurplle and hence I ordered products from them with order id 35938934 and the amount was Rs 3079.I am a customer naned Tarali Dutta with registered mobile number [protected] .The order consisted of sunscreens and lotions. The order was delivered to me on 20 May. The outer packaging of the...

They are doing fraud with customers...pls tell them to stop these kinds of things..they send me a 8ml good vibes product in the outer packaging of the real mac product worth my monthly pocket money 1300rs...the product is in the purplle bag they send with the splurge box..seriously they are inventing new methods of frauding..the outer cover is the same of the real product of mac but inside was a 8ml goodvibes freebie..I don't know whose fault...

Hello,

I placed an order with Purplle on 23th March 23 for 4 products. None of which were ever delivered .

Later when I checked on consecutive days, the product was marked as delivered by on 29th March 2023.

On contacting the customer care, the response was 'There might be some delay from the courier guy and will be delivered shortly and was told to coordinate it directly with the courier guy...

Hello

I have place my first order with this app on 26 March 2023 but the is not deliver yet . This is bad service of purple app . The delivery is showing that the items are returned but I have not returned the order . The order are not paid . They are showing that the order will be deliver tomorrow but the tomorrow never comes . Everyday I am waiting for my order . I really want my order. I do not know what is going on . I...

They are not taking return of wrong item which was delivered despite complaining them multiple times...

Wrong product provided by purple team and i am raising reuqest since last week they are just rejecting and not replying on email i have attached images also still no refund is provided till date.

Customer is not liar you are just harrasing customer i want my refund on priority.

Its lakme cc cream 9 to 5 foundation

order id 33993107...

I'm literally so disappointed by Purplle once again. I order a product on March 24th and its estimated delivery date was 28th. But it didn't come. For 2 days there were no updates about the order. Then it showed I would recieve it on April 1 but it kept delaying day by day. It showed that it would come on April 2, then 3, and now 4. This is so frustrating. I hope they realise that we order stuff not for fun but because we need them. This...

So I order multiple items on March 13. It showed that it would deliver on March 16. But it didn't. First it showed the carrier couldn't locate the adress, then it showed the shipment was delayed. Its been 2 days and I still haven't got the items. They could have just said they won't deliver at the first place than wasting my time. So disappointed....

I ordered some products from purplle and did the payment through online. The expected delivery date was 12th feb 2023 but the order came early that is on 11th but I wasn't available to pick it up so when the delivery boy called me I told him that I am not at home so u can keep the order by the door and he asked me to share the OTP and I did only to find out later that he didn't delivered my order. and now purplle says my product is delivered...

This is not my skin tone shade...

Hello my name is rajesh kumar i have issue with order Id :[protected]
My reg. No :-[protected]
I have raised retrun request on 29jan because item is missing and request approved from your side but on 31jan request is rejected and i call on your customer care they said that sir due to your previous order retrun is rejected so i want to say that these order not retrun by me and delivery boy access my account and take account login...

I order 8 item from purplle.com order id:[protected] reg. Mobile no :- [protected] the order amount is 3055 order delivred to me on 29jan 2023
But all item is missing then i raised a return request(SRID:[protected] and rerturn request approved but after two days recevied update that retrun request is rejected by system due to pervious return request but the previous account or return not process by me so please issue my refund for order...

Hello my name is rajesh kumar i order id :[protected] item on purplle.com but all item missing from package and recevied garbage then i raised a retrun request and the retrun request approved from purplle.com (SRID:[protected] then after rejected so please help in this issue my 3055 rupess is waste and and they that rejected due to previous history but previous account not used by me so please help me...

I placed the order ID 31****6 dated on 19/01/2023 and received the parcel dated on 22/01/2023.
I received completely empty box and not a single product was available inside the box.The box was filled with board type paper only.On the same day of delivery I informed you through Purplle app chat and email also.

I raised return request with all the required images, reference no.SR7*****6 dated on 23/01/2023.But today the...

Hello,

I placed an order with Purplle on 10-Jan'23 for 7 products. 6 products was received on 12-Jan-23. 1 product was delivered and the expected delivery was shown as 15-Jan-23 in the App.

Later when i checked on consecutive days, the product was marked as delivered by 'Ecom Express' on 12th Jan 2023.

On contacting the customer care, the response was 'As a customer i should keep on checking the...

Date of Order: 22-Dec-2022 and Date of Delivery:26-Dec-2022
ORDER ID: [protected]

I ordered 2 bottles of Faces Canada Makeup Fixer setting spray, L'oreal Paris Extraordinary oil serum, Maybelline New York Fit Me Concealer and 1 bottle of Maybelline New York Super Stay Full Coverage Foundation. I have received only 1 bottle of the Faces Canada spray, L'oreal serum, Maybelline Concealer and didn't receive the Foundation....

PURPLE IS A FRAUD. I found glue in the lotions. it was my first order and i ordered buds & berries body lotions. when i applied on my skin. the cream get absorbed into skin and something stick remained on my skin . when i rubbed it get removed just like glue. They used to deliver fake products. Strictly prohibiting not to buy any skin care as it can harm your skin. they removed my reviews added in the product review section. They are making...

ORDER # 30268017

I had ordered 4 products from Purplle worth 2293 rs. On 28th November.
I recieved the order on 29th and was impressed with the quick delivery only to be disappointed after opening the box. I ordered Makeup Revolution x soph super spice pallette and what I received was Revolution Pro Supreme Eyeshadow pallette and that too entirely broken. Moreover, Revolution misting spray was missing and there were...

ORDER # 30268017

I had ordered 4 products from Purplle worth 2293 rs. On 28th November.
I recieved the order on 29th and was impressed with the quick delivery only to be disappointed after opening the box. I ordered Makeup Revolution x soph super spice pallette and what I received was Revolution Pro Supreme Eyeshadow pallette and that too entirely broken. Moreover, Revolution misting spray was missing and there were...

I ordered beauty products from purplle app, and today is the delivery date of my products, I have already prepaid for them, and it's still not out for delivery, when I track shipment it's not showing much information about where is my product, I need my delivery today!!!...