Rajasthan State Road Transport Corporation [RSRTC] Complaints & Reviews

Dear sir,
We have book ticket from jaipur to delhi on 06.04.2016 via online site of rsrtc (Rajasthan roadways services site), while rasing ticket transcation not completed and failed trasaction but till date we have not received our refund amount & also many correspodance and telephone to department but not take any action.
Correspondace mail below metion for your reference.
Please prvoide our refund amount.
With regards
Rajesh kumar vijayvargiya
Mobile no. [protected]

Rajesh kumar vijayvargiya
Attachmentsapr 9

To rsrtc

Dear sir,

As desired, please find enclosed herewith transaction details & also enclosed herewith bank statement for your reference;

Date of transaction & (Approx. Time): 01.30 p. M.
Amount debited from account: icici bank
Rsrtc registered user name : rajeshkvv
Rsrtc registered mobile no : [protected]
Name of debit card/credit issuing bank : icici bank
Transaction no mentioned on ticket : [protected]
Or

For paytm
Order id: ords_403995
10-digit paytm txn id: [protected]
Order amt: 815/-
Order date: 06.04.2016
Email id : [protected]@gmail.com
Mobile no. [protected]
User id : [protected]@gmail.com

With regards

Rajesh kumar vijayvargiya
[protected]

On sat, apr 9, 2016 at 12:04 pm, rsrtc wrote:
Dear
Please provide the following details.
Date of transaction & (Approx. Time):
Amount debited from account:
Rsrtc registered user name:
Rsrtc registered mobile no:
Name of debit card/credit issuing bank:
Transaction no mentioned on ticket:
Or

For paytm
Order id:
10-digit paytm txn id:
Order amt:
Order date:
Email id
Mobile no.
User id

On fri, apr 8, 2016 at 4:08 am, rajesh kumar vijayvargiya wrote:

Dear sir,

We have raised ticket from jaipur to delhi in volo bus vide reference no.[protected] for rs. 815/- deducted my account but tikcet not confirm and also amount not credit in my account. Please issue my reufnd.

With regards
Rajesh kumar vijayvargiya
Mobil no. [protected] — With regards
Rajesh kumar vijayvargiya

Hi,
I have booked a rsrtc bus ticket with following details pnr no: xbkhv[protected], journey dt-tm:[protected]:30:00, route: jpr - dlh bus type: volvo mercedes, seat no: 19, 20 fare amt: 1486.0
There was no option to cancel the bus on website and it did not arrived till 5:15pm after which we ask @ ticket counter to return the money and they did not return back instead they arrange some other bus for which fare was minimum and assured us to refund the amount. Which is not refunded back yet. I have attach the screenshot of ticket, please reply asap: nicks. [protected]@gmail.com

Dear Team,

I am travelling from Roorkee to Jaipur in bus no. RJ14-PC-4073. Please
look into below mentioned concerns to provide better services:-
1. Bus condition is very worst. It is very difficult to take a nap in
this bus because of noise from engine and bus interiors.

2. As on date private buses are charging Rs. 500 for AC sleeper on
weekdays and bus condition of private buses are also very
good.However, we are charging rs. 951 for ac sleeper, which is around
80% higher than private sector buses.
3. AC is also not working efficiently in this bus.

My PNR no. is XJPRR[protected]. I am sure that me and my family
members will not travel from RSRTC buses due to their pathetic
services at higher cost.
Please look into it. Hope for better services in future.

Thanks
Ankit Khandelwal

I am ashish jain. I m in private job. Today i want to go my native place bijainagar from bhilwara. I m waiting for bus at ajmer teeraha ( bhilwara). One roadways bus was coming from roadways depo. Bus no rj06pa1486 bhilwara to ajmer depo. In this bus only 7-8 passengers. I ask bus conductor to how much stop at ajmer teeraha. He saying bus going to ajmer when complete full. I m saying to bus conductor how is it possible in this time bus was completely full. The time is 9.00 pm . I am saying this is roadways bus not private. Then how can you say i am not start this before completely. Every passengers saying same word. But he saying gate out from my bus. And saying i am start this bus after 1 hour. If you have any problem complain any one of my department. And using very bad language with me. I really frustrated from this type thing in roadways bus.

Respected sir/madam
I am traveling in bus no Rj07 pa5482
Bus is in worst condition with heavy vibration with intolerable sound. Even on finest and smooth highway this bus is doing sound like anything very wrost experience with rsrtc. Why this is happening aftar i am paying ra 25 extra comparing to pvt a class good condition bus. Driver is looking careless his contact no is [protected] daljeet singh.
Pls lookinto the matter as soon as possible and do the needfull for shake of aam aadmi. In this condition no one would like to travel in rajasthan roadways.
I will never travel again in rsrtc buses.
thanks

I have booked 3 no tickets with ticket no:[protected]& PNR no:XNSCS[protected] through RSRTC login on 23.02.2016 for Aligarh to jaipur, Bus type:Semi Deluxe.Journey date:24.02.2016, Departur time;10:00 PM and seat no 10, 11 &12 were booked with Ladies quota.When I reached to aligarh station, RSRTC bus no: RJ14 PB 0945 was ready for departure.I confirmed the tickets no from the conductor & I found that the seats were booked for other person names and the same problem was found with seat no.9 (ladies quota seat).This was the discomfort that received from RSRTC and all three ladies were on journey.At that time Conductor asked them to left the seats It was really pain for them to go to the journey in night and On so much request, Conductor again booked the fresh ticket & asked them to take the refund from RSRTC. Please look into this matter that How software has made the mistake & made customer in problem. I lodged the complaint in RSRTC on 25.02.2016 for refund, they assured for refund of amount with in 7-10 days but till now communication made from their end regarding refund.

Dear sir/medam,
I have a complaint for one rajsamand depot bus which are run from rajsamand to baswara which are return run around 6 o clock from udaipur to nathdwara kakroli. Vaya kelaspuri Delwara . But this bus on dated 12/02/2016 are not go by way of kelaspuri delwara. Even the conductor of this bus remove all the passengers of Delwara kelaspuri on mead of the way. So I have a humble request to you that please see this case and take sutable action against him. Bus vehicle no. Is RJ 30 PA 1851.

Thank you

Respectfully

Dinesh

Bus no.4108, Narnaul, Alwar(Rajasthan) ka Sodawas bus stand par 5:50 PM par rukna prastavit tha parantu chalak dwara bus ko nishchit Sodawas stand par nahi roka gya jabki stand par lagbhag 15 sawari thi. dinank(date)-30 November, 2015 Ese me stithi ki gambhirta ko dekhte hue upyukt karvaai kare... Dhanyawaad...

Issue is related to village- aligarh, Tehsil-Uniyara, Dist.-Tonk. since few months the buses are not stopping on the defined bus stop. they are going through bypass even the bus is not full and have vacant seats. even the requester (ladies) ask them to drop on bus stop due to late night or having some heavy baggage, the conductor simply denied and says complaint to whom ever you want. after 5:00 PM no bus goes to defined bus stop and bypass, kindly look into and advise the driver and conductor to follow the rules to go to the defined stops.

Bus no RJ 18 3606 complaint about lady conductor who dnt give ticket to passanger s jaipur to jhunjhunu route timing 6.00 pm starting from jaipur bus stand sindhi camp reach sikaर at 9pm lady conductor age shows that 35 smthing married

HI Team,

I had booked ticket in RSRTC and departure date was 30th April 2015. On 29th April we came to know that their might be bus strike on 30th in Jaipur . SO we cancelled the ticket as there were possibility for strike. I was told that i will be refunded this amount. But even after so many followups i still haven't received the amount....

Sir, Me and my freind are travelling together in bus no. RJ 43 PA 0057 from Jaipur to Ajmer on 9th of August for SSC CGL exam . I booked the ticket online but i missed my e-ticket printout while performing journey, i showed the sms from rsrtc and pdf file of e-ticket but the condutor is very rued still he did not give my booked seat then we travelled on foot whole journey about 2 and half hours. My ticket PNR no. is XAJME[protected].

Kripya shriman karib ake sal se kashba kherli main road buds stand ka nirman ho chuka hai lein kherli se chalkar alwar jane wale alwar dipo ki bus aaj tak vahan se chalu nahi chalu ki hai jabaki samay chart naye stand par likhwaya huwa hai our do karamchari booking window par lagaye huye hai ake naye bus stand aur ake purane stand par shriman purena bes stand par yatariyon ke leye koi bhi baithne ki vyavastha nahi hai jabaki naye bustand par sari suvidha upalabdha hai ath shriman naye bustand se hi bus chalu karen

Thankyou
Savari - jagdish prasad m. No. - [protected], [protected]

me (Rahul Goel) and my friend (Sumit Kumar Pal) were traveling through rsrtc a/c bus from jodhpur to jaipur on 7 th june 2015. just after we left the city just after 30 km bus broke down and we have to go back to jodhpur to take some other bus. bus conductor told that your amount will be refund online as this is e-ticket and wrote down a small slip to be attached and to apply online for that. we went to sindhi camp head office of rsrtc for that, but they suggested to just send and email to rsrtc.[protected]@gmail.com attaching the ticket. but after sending mail several times there is no response from them, not even a single mail i have received to tell me what is the status of my refund. on the site they have customer care no.s but a single no. is working which is always busy and whenever i called it. after that i got one more emailid [protected]@gmail.com. from their site but the same thing happened not received any response from that side. i dont know what is the status of my refund. and who is the responsible person out there to whom i can contact and get my refund. all the emailid's and phone no's are just present to fool the people. i am attaching the e-ticket with the conductor written slip for this incident. for your conveinence print out of ticket with the conductor slip is attached with it.

Sir, I am a responsible citizen & today in the morning i have traveled via Rajasthan Roadways Bus from Jaipur to Tonk. The time was around 7:40 AM. I have asked for the ticket & i gave him Rs. 100. I am a female & i need to pay Rs. 72 as per the Rajasthan Govt. Policy for female. At the ticket window every person is expecting a decent behavior by the person who is giving ticket to any of the passenger, but when i gave Rs. 100 to the person, he asked for Rs.2 change, i said sorry sir i am not having change then he upfront thrown that 100/- & said "Jao Ticket Bhi Nahi Hai". Now can you please tell me that is this a right behavior with the customers. If on is not having change then he is not having right to travel in Govt. Bus ????

dear sir sikar depo me kuch bus jo other depo ki hai unme ek bus RAJSAMAND DEPOT ki chati h un bus ke driver or conductor apni man marji se bus ko chalate h jha roadways ka stand hai waha par bus ko nhi rukaya jata or jab koi bus breakdown ho jati hai other depot ka conductor sikar depot ki bus ka DSO lene se mana karta h jab unse pucha gaya to wo higher level ke officer ki pahunch ka josh dikhate h RAJSAMAND DEPOT KI BUS JISKE NO. RJ-27 3027 DRIVER JAGDISH JAT OR CONDUCTOR MAHENDRA JO SIKAR DEPO SE 8.30 AM SE DEPARTURE HOTI HAI AAJ[protected] morning me 9.50 pm par jab sikar depo ki bus jo sikar -ajmer ki hai araksar (NAGAUR) jo kuchaman route par aata hai breakdown ho gayi jab rajsamand depo ki bus jo 8.30par departure hoti ke conductor ne passenger bithane se mana kar diya or driver gandi gandi galiyan bolne lga or kha ki hamri bus me swari nhi bitheyenge jab usse pucha gaya to kha meri chief sir bat hui h sir hmari aapse humble request hai hmari is problem ka solution kiya jaye or jab sikar depo apne aap me itna large hai to other depo ki bus ko permission na di jaye

Dear Management, This is a matter of poor /worst food quality at mid way restaurant appointed by you. I visited twice in last week and found mis-management and treated with customer in very bad behaviour. Points are given below. Name of Vendor: Shri Krishna Restaurant. 1. Vendor always ready to make manipulation with customers. 2. Prices are varied by printed price list mention on wall. 3. Quality of food is very poor and non hygienic . 4. Sitting arrangement is also in bad shape. 5. Vendor not following the rules of FCI directions. There is 1700 passengers are travelling in same route daily from Jaipur to Delhi - Delhi to Jaipur and unfortunately only one stop is there for food and recreation over there. You people are responsible to take care of health. If we not get any response with in week, I will send same mail to FCI, Human control Board and Ministry of Food.

श्रीमान जी से निवेदन है कि शिकयत हनमानगढ डिपू के परिचालाक से सम्बमधीत है परिचालक द्वारा स्माढर्ट कार्ड को न लेने के लिए मना किया गया व स्मा र्ट को अमान्या बाताया गया है जबकि डिपू द्वार जारी रिचार्ज रसीद को दिखाया गया उसके बाबजूद भी उसे मान्याता नही दी गयी तथा परिचालक द्वारा दुरूव्येवहार किया गया तथा गाली गलोच के साथ बस से उतारने के लिए धमकी भी दी गयी परिचालक विवरण निम्ना प्रकार है परिचालक नाम कर्मचंद जो स्वयय द्वारा बाताया गया चालक का नाम गुरप्रीत सिंह बस नम्ब र RJ 09 PA 1229 वाया अबोहर हनुमानगढ घड़साना समय सूरतगढ पुराना बस स्टै ण्ड प्रस्था न 06:30 साय स्मा र्ट कार्ड नम्बैर [protected] व [protected]

I have booked one Volvo bus ticket from Jaipur to Lucknow on 23 April 2015 through (rsrtconline.rajasthan.gov.in) this transaction was failed at time of booking and one message popup that money of failed transaction will refund within 7 working days. I have called and mailed to RSRCT help desk for my refund but they never respond to my mail as well as my calls[protected], [protected]/02/03/04 or Email - [protected]@gmail.com.) Please find my transaction details. Date of transaction & (Approx. Time): 23 April 2015, 12 noon Amount Debited from Account: Rs - 1430 RSRTC Registered User Name: Rajesh Kumar (user ID - rajeshkrsr) RSRTC Registered Mobile No: [protected] Name of Debit Card/Credit Issuing Bank: Axis Bank Ltd. Transaction No Mentioned on Ticket Either - [protected] or [protected]

espected sir i m dr vikash katariya travelling on 23apr15 in a bus of rsrtc from sirohi to pali.with my wife dr tiny n 11 month child. 1.ticket window officer not give any reservation seat for 2.30 hr jorney to me.he give reservation to other passenger of 5 seat who travel only 30 minute in bus to next stop name Posalia. 2. so i take one male n female ticket from conductor n ask him for reservation but he said u sit on ur seat it reserve for u only till pali.he take 200 rs.ticket ammount is 198 only.i ask for change.but he refuse.i said again n again than he give me only 1 rs.n excuse for another 1 rs. 3. so condutor is angry on me coz i ask him for change.so he tansfer my seat 3 time from sitting to sleeper n vice versa.i have to face lot of trouble with my luggage n small child to transfer seat. plz solve my this issue. thanks u.