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Rajasthan State Road Transport Corporation [RSRTC] Complaints & Reviews

transport.rajasthan.gov.in/rsrtc

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Updated: May 2, 2025

Complaints 294

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19

Unresolved

275

Bad 😕 It seems that Rajasthan State Road Transport Corporation [RSRTC] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Rajasthan State Road Transport Corporation [RSRTC]

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Rfid smart card not received

Refund of failed transaction

I canceled my rsrtc bus ticket but did not get any refund money for which I was eligible

Most useful reviews

Complaint roadways bus

refund of my failed transaction

Money deducted but ticket not booked

Ticket Amount Refund

Delayed getting RFID Smart Card

Rajasthan State Road Transport Corporation [RSRTC] reviews & complaints page 10

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Address: VILL KHARIYA DER POST BIJRAR

Sir I try to book a ticket on rsrtc website on 09/10/2020 jodhpur to barmer . My balance is deducted from my account but ticket is not confirmed.. please refund my amount ..
SBIDrCard X9018 used for Rs368.74 on09Oct20 at78000299 Txn#[protected].. this is transaction number is given to you. Please help me as much as possible...
I also give you a complain through the gmail [protected]@gamil.com.....

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Website: rsrtconline.rajasthan.gov.in

I was booking online bus ticket through rsrtc website as guest user
Money deducted from bank account (Paid through google pay but ticket not received via sms or email
Transaction id[protected]
On-13/09/2020 at 10:59am
Email [protected]@gmail.com

There is no complaint forum of rsrtc and not even replying....

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Hi team,

I have booked the super luxury bus for date 05 sept, 2020 from jaipur to delhi (Gurugram). But i got the message that bus has been cancelled.

I have dropped the mail to the rsrtc help desk but didn't get any response and also call on rsrtc but no response from there.

Please find the details below

Passenger name: keerti
Pnr no: dlhiv[protected], journey dt-tm:...

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Hello,
I tried to book volo for jaipur to ajmer but, due to website got crashed and my transaction was failed. Order id - ords_646666
Paytm wallet transaction id: [protected]

I have done the transaction on 3rd of august 2020....

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I placed a successful payment but did not receive service.
Money deducted but ticket failed....

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Address: Rajasthan

Please review...i have booked 2 online bus tickets...but no ticket number and pnr number given but money has been deducted. Transaction screenshot attached. Amount 499rs
Mobile number [protected]
Bus no. 143489
Seat numbers 22 and 23...

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I was trying to book ticket on rsrtc online booking site but the transaction failed. I made payment through mobikwik. Money was deducted from my account but ticket was not booked. My transaction details are -
Booking date - 30 July 2020
Amount - 145 inr
Boarding point - Jaipur
Destination point - Bharatpur
Bus type - roadways

It has been 2 days now. I have attached my payment invoice
br...

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I was trying to book ticket on rsrtc online booking site but the transaction failed. Money was deducted from my account but ticket was not booked. My transaction details are -
Booking date - 31st july
Booking time - 08:01 pm
Amount - 178 inr
Boarding point - jaipur
Destination point - sawai madhopur
Bus type - express

I did not get refund till now.

I need refund of my...

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Address: Vill 24 STG, Po Dulmana via Pilibanga

Resp Sir, I was stand near Jail bus stand Hanumangarh Jn. to go by rsrtc bus no RJ 13PA 4478 to my village Dulmana, (Pilibanga).
Your conductor rudely behaved and denied that he will not Stop at Dulmana stand. The bus was not Fully seated, even approx 20 person was sitting inside.
I don't know what is the stretegy of the roadway about stopping the Bus but behaviour of the employees of the corporation was very bad.
...

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Address: VILL.SAMOLI TEH. KATHUMAR DISTRICT ALWAR

I have booked one volvo bus ticket from jaipur to barmer on 17 july 2020 through (Rsrtconline. Rajasthan.gov.in) this transaction was successful at time of booking but ticket is not booked. I have called and mailed to rsrct help desk for my refund but they never respond to my mail as well as my calls. Email - ([protected]@gamil.com) please find my transaction details. Date of transaction 17 july 2020 & (Approx. Time): 11 noon amount debited...

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Address: VILL. SAMOLI TEH. KATHUMAR

I have booked one Volvo bus ticket from Jaipur to Barmer on 17 july 2020 through (rsrtconline.rajasthan.gov.in) this transaction was successful at time of booking but my ticket has not been booked and i have called and mailed to RSRTC, but RSRTC didn't any action till now. I have paid for the RSRTC 633 rupees two times. So i request to RSRTC to refund my money soon.
Amount debited from my bank account 1266
Bank Details PNB...

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Address: roadways bus

The bus crashed into a truck coming from the side in traffic and its glass fell on my seat and i suffered a hand injury....

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Address: VPO NARAYANPUR, TALLUNDI KA MOHALLA, TEH THANAGAZI

Sir mein gurugram to kotputli ke liye online ticket le rha tha or maine beam upi se payment kar diya or meri ticket b booked nhi hui h isliye muje mere paise refund kardo aappki bdi kripa hogi...

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Address: 54 Sundar Nagar Pali Rajasthan ( 306401 ), Hardoi, Uttar Pradesh, 306401

I boarded a bus from government bus stand pali. I took a ticket of charbhuja in the same bus which is going to udaipur. The conductor is dishonest and untrustworthy. He is taking money for the travel from passengers but not giving tickets in return. He is adamant and exploiting government property. This is happening in most of buses on this route as i am a regular traveller of this route. This sort of corruption must be taken seriously....

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I have tried booking ticket twice from rsrtc site. Both times money was deducted from my account but nothing happened. First time instead of copy of my ticket showing up, it took me to the login page and the second time after payment was completed same thing happened. After the payment is done there is no message from rsrtc's side that my payment was failed yet, after the first time when i went to the booking page again the seats i booked...

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Sir, i am sitting in bus but conductor said that passenger going to chomu go in another bus. He is saying limited passenger allowed for chomu but almost 25 seats empty. This is not right way to dealing with passenger. Bus no 4219 rajasthan roadways from jaipur to shrimadhapur. He is saying take ticket from counter same time ticket also not provided at counter...

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Address: JAIPUR, Jaipur, Rajasthan, 302018

Website: RSRTC

I have booked a volvo bus from jaipur to delhi for 31/01/2020. My pnr number is[protected]. My bus time was 11.00 pm and on 11.15 pm the ticket counter man told me that your bus was cancelled and you are shifted to another bus which will coming on 12.00 pm. The rsrtc did not give me any information regarding this. My flight was on 01/02/2020 at 5 am, due to this i coulud have missed the flight. They have worst customer service and they...

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Dear sir
I booked ticket for journey from farokabad to jaipur on 02.02.20 pnr. Noxjprj[protected] ticket no.[protected]Ticket attached)
Bus had departed 15min before scheduled time, so i could not boarded the bus even after reaching in time.
I suffered mentally and financially.
Please look in to the matter and arrange to refund fare, and take action against consern staff.
Thanks
Kmgangwar...

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Address: Tonk, Rajasthan, 304021

I am traveling from newai to jaipur right now and the bus conductor asked me to pay the fare of 80 rupees and i simply paid.
But when i asked for the ticket then he said that he doesn't has printing roll and can not print the ticket.

The conductor is doing the same with all the passengers.
All the travelers are complaining for the same.
Even bus doesn't has lights.

If i get immediate response...

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Address: Alwar, Rajasthan, Alwar, Rajasthan

Sir,
I am student of class 12 live at thanagazi. I go to alwar to study daily. I have rajasthan roadways monthly pass. I have been using monthly card for 2years. We are about 15 to 20 passengers, who travel to alwar daily. Some of them are students, some are goverment employees, some are private workers. We have to reach about 7:30am-8:00am. Before two or three months a roadways bus of tizara depot is on this time but now there is...

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