RechargeItNow Complaints & Reviews

Dear Customer,

Regarding your query, this is to inform you that the refund for your transaction (Rs. 333& Order id-R[protected]) has been processed from our end on[protected] and should be credited to your account within 5-7 working days. Kindly check your account to confirm this and in-case the amount is not credited within this time then kindly contact your bank.

Regards
Team rechargeitnow.com

Dear Customer,

Thank you for contacting http://www.rechargeitnow.com. It is a pleasure to assist you.

Regarding your query, this is to inform you that the refund for your transaction (Rs.1000 & Order id- D[protected]) has been already processed from our end on[protected] and should be credited to your account within 5-7 working days.
Kindly check your account to confirm this and in-case the amount is not credited within this time then kindly log a ticket at our website.

Regards
Team rechargeitnow.com

till now i didnt get any payment from rechargeitnow.com.i rechrged my dih tv vc no [protected].Order id- D[protected].Thats a completely fake site.they dont even provide any e mail id ...the ticket complaint doesnt submit on their site. I tried it a lot of times...Its been 1 month but till now i didnt get any refund

recharged my dish tv vc no [protected] through rechargeitnow.com transaction id D[protected]on 9th sept 2012 with an amount of 1000 rs.I did it through sbi internet banking account but to my surprise the amount was deducted and the recharge failed.I recharged for the first time through recharge it now and this happened with me.Thats very bad service through their side...please help me.......i have reminded thema lot of times through consumer forum but all invain they said they have already processed the transaction..they dont give any e mail id where i could contact them nor their escalating ticket submission system works for dish tv vc no they just works for mobile no........i dont have so much time to spare as i am a doctor on these petty things...kindly solve my issue at the earliest.....its been 1 month since i am suffering

rechargeit now — amount deducted from bank but mobile not recharged

Dear Sir/Mam

I have recharged my mobile No [protected] online on 23/08/2011 via recharge it Now website of Rs 125.Payment has been deducted from S/B account but my mobile number is not updated with amount.I have lodged the complaint thrice to rechargeit Now.com but no resolution received till date.
Kindly help me out.

Ravi
Contact no.[protected]

Rechargeitnow — Amount deducted but not recharged the mobile

I have recharged the mobile two times on 11th Nov 2011 from rechargitnow.com. The amount has been deducted from the account but hadn't recharged the mobile.
I have mailed them but no response from their side. Below is details of the trancation.

Order Id transactionid RechargeStatus

R73234711b11 42143658 Failure
R73263711b11 42144120 Failure

Kindly help to resolve this problem and credited the amount from the account.

Regards,
Robin Sharma
[protected]

Dear sir

My name is Ganapathi.E, account number is KN/42426/237
my mobile number [protected]
e-mail address:[protected]@gmail.com
i have applied my epf on 20/May/2011, I am trying to check my EPF which i am not recived. Sir please help me and do the needfull and action earliest,
kindly revert back to me on my Email ID : [protected]@gmail.com

Hi,
i m Sriram Raja and i too have faced many problems regarding this issues, so instead of wasting your time in this scenario i suggest you to use www.easymobilerecharge.com a really nice experience with them

Dear Customer,

Please provide us the transaction ID which will assist us in doing the needful

Thanks and Regards
Customer Care
Tata DOCOMO.

Dear Customer,

Kindly recheck & provide us the following information with your bank account statement and mark a mail on [protected]@rechargeitnow.org
• Mobile/VC number recharged
• Name of the mobile/DTH operator (eg. Idea, BPL, Dish TV etc.)
• Date and exact/ approximate time of recharge
• Amount with which you recharged your mobile/DTH
• Transaction i.d. of the recharge that failed
• Name of Payment Gateway
• E-Mail used

We will start looking into the problem as soon as you provide us the above mentioned information.
Regards
Team rechargeitnow.com

I support this complaint. i lost my money when i try to recharge my RELIANCE GSM. my NOMerchant Site URL : http://www.rechargeitnow.com
Order Number: R[protected] Order Received: Sep 1, 2012
Total Amount : INR (Indian Rupees) 50.00
State Bank of India Account Holder : Tarun kumar
Billing Address : (As entered by the Customer)
Online Recharge Services Pvt. Ltd.Estel House, Plot No 126 Sector 44
Gurgaon Haryana
122002 India
Customer's Phone Number : [protected]
Customer's E-mail ID : [protected]@gmail.com
Customer's IP Address : 59.177.36.43

Recipient's Name : N/A

Shipping Address :
N/A
N/A N/A
N/A N/A

Recipient's Phone Number :
N/A

Special Instructions :
Payment made for Recharge through rechargeitnow.com
-[protected].

Dear Customer,

Regarding your query, this is to inform you that the refund for your transaction (Rs.100 & Order id-R[protected]) has been processed from our end on[protected] and should be credited to your account within 5-7 working days.

Kindly check your account to confirm this and in-case the amount is not credited within this time then kindly contact your bank.

Regards
Team rechargeitnow.com

Rechargeitnow.com — Recharge Failed - Money deducted

Hi,

I have been using rechargeitnow.com for a while.

On 12th December 2010... I tried to recharge my mobile online. But the recharge failed. Following this as i was in desperate need of talktime i tried again & it was unsuccessful again. To my surprise, the money was debited from my bank account twice ( 444, 444 INR). I received 2 emails from Rechargeitnow. com saying that the recharge failed. We will do the transactions manually.

The Details of the transactions are:
1. RechargeItNow - Recharge Failed - R[protected]_[protected]
user id: [protected]@gmail.com
order id: R[protected]
transaction id: 15902123
subscriber id: [protected]
amount: 444.00
date-time:[protected]:45:12 AM
status: failure

2. RechargeItNow - Recharge Failed - R[protected]_[protected]
user id: [protected]@gmail.com
order id: R[protected]
transaction id: 15902462
subscriber id: [protected]
amount: 444.00
date-time:[protected]:57:48 AM
status: failure

After a few days when I didnot get any recharge or refunds, i lodged a complaint over the contactus form on the same portal.

I had a couple of mails from the customer care over the issue but the issue had not been settled yet.

I didn't get the recharge amount for the failed recharge.
Neither a refund has been given to my credit card account. (I have been checking my online statement thoroughly).
Neither i had an option to get in touch with the customer care personal to state the issue.

To my surprise i was unable to post any escalation of the issue. as the submit button doesnot work.

Here are the mails:
[protected][protected]

Mail 1: On 12th December:
[protected][protected]
Dear XXXX,

Thank you for using RechargeItNow.com to recharge your Mobile/DTH service.

Due to some technical reasons we are unable to deliver recharge to you, the details of which are as follows:
user id: [protected]@gmail.com
order id: R[protected]
transaction id: 15902123
subscriber id: [protected]
amount: 444.00
date-time:[protected]:45:12 AM
status: failure

we regret the inconvenience caused to you.

We will now process a manual recharge for the same within one working day or a refund will be processed according to our refund policy, in case of refund thi s credit should reflect in your account within 10 working days.

A separate mail will be sent by us on successful manual recharge or refund as the case may be. Kindly wait for this communication before writing to our custo mer support by submitting our contact us form on the website.

[protected][protected][protected][protected]

Mail 2: On 12th December:
[protected][protected]
Dear XXXX,

Thank you for using RechargeItNow.com to recharge your Mobile/DTH service.

Due to some technical reasons we are unable to deliver recharge to you, the details of which are as follows:
user id: [protected]@gmail.com
order id: R[protected]
transaction id: 15902462
subscriber id: [protected]
amount: 444.00
date-time:[protected]:57:48 AM
status: failure

we regret the inconvenience caused to you.

We will now process a manual recharge for the same within one working day or a refund will be processed according to our refund policy, in case of refund thi s credit should reflect in your account within 10 working days.

A separate mail will be sent by us on successful manual recharge or refund as the case may be. Kindly wait for this communication before writing to our custo mer support by submitting our contact us form on the website.


[protected][protected][protected][protected]

Mail 3: On 21st December:
[protected][protected]
Hi Suvidha Garg



This is to confirm that we have received your 'failed recharge' request as per the following details-
Track Id: [protected]
Name: Suvidha Garg
Email: [protected]@gmail.com
Mobile No/DTH Subscriber ID Recharged: [protected]
Date of transaction:[protected]
Order Id: R[protected]

Resolution Process

1. Our customer service team will verify your transaction and process a refund/recharge at the earliest. This will normally take 2 working days (excluding Sundays & holidays). Rest assured your complaint will be attended to and wait for our response, please do not send a follow-up message before three days of logging your complaint.

2. All failed recharges will be re-tried by the system and normally a recharge will be granted within 2 working days (excluding Sundays & holidays).You will receive an email with confirmation of recharge details.

3. In case we are unable to deliver a recharge due to a technical reason, a refund will be processed in 2 working days and mail will be sent to you in confirmation. Please take note that your bank may take another 4-7 working days to reflect a credit in your account. Kindly wait for 10 days for this process to complete.

4. If you do not receive a satisfactory resolution within 10 days of transaction, you may escalate the ticket by choosing escalation option on our contact us page. Kindly note escalation request can only be logged after 10 days of the transaction. All escalation requests will be handled by a dedicated team, which will provide you a resolution within 2 working days.

Regards,

Team RechargeItNow.com

[protected][protected][protected][protected]

Mail 4: On 21st December:
[protected][protected]
Hi Suvidha Garg



This is to confirm that we have received your 'failed recharge' request as per the following details-
Track Id: [protected]

Name: Suvidha Garg
Email: [protected]@gmail.com
Mobile No/DTH Subscriber ID Recharged: [protected]
Date of transaction:[protected]
Order Id: R[protected]


[protected][protected][protected][protected]

Mail 5: On 29th December:
[protected][protected]
Hi Suvidha Garg



This is to confirm that we have received your 'failed recharge' request as per the following details-
Track Id: [protected]
Name: Suvidha Garg
Email: [protected]@gmail.com
Mobile No/DTH Subscriber ID Recharged: [protected]
Date of transaction:[protected]
Order Id: R[protected]


[protected][protected][protected][protected]

Mail 6: On 29th December:
[protected][protected]
Hi Suvidha Garg



This is to confirm that we have received your 'failed recharge' request as per the following details-
Track Id: [protected]

Name: Suvidha Garg
Email: [protected]@gmail.com
Mobile No/DTH Subscriber ID Recharged: [protected]
Date of transaction:[protected]
Order Id: R[protected]



I am now getting really frustrated. I can not create an Escalation request on your website. The submit button doesnot work. Please look into the entire issue.

-Lalit

Dear customer,

the refunds for both of the following transactions has been processed on 5th January 2011 and the amount for the same will get credited to your bank a/c within 5 working days.

Regards
Team RechargeItNow.com

Dear Customer,

Thank you for contacting http://www.rechargeitnow.com. It is a pleasure to assist you.

Regarding your query, this is to inform you that the refund for your 1st transaction (Dated:[protected]:40:00.0 Rs. 1075 & Order id- R[protected]) has been processed from our end on[protected].The ARN number for the refund is # 75425312170150022100353
Regarding your query, this is to inform you that the refund for your 2nd transaction (Dated:[protected]:36:00.0 Rs. 1075 & Order id- R[protected]) has been processed from our end on[protected]. The ARN number for the refund is # 75425312170150022101542

Kindly contact your bank with the above ARN Number for further resolution!

Regards
Team rechargeitnow.com

Dear Customer,

Regarding your query, this is to inform you that the refund for your 1st transaction (Rs.500 & Order id-R[protected]) has been processed from our end on 2-7-2012 and should be credited to your account within 5-7 working days.

Regarding your query, this is to inform you that the refund for your2nd transaction (Rs.535 & Order id-R[protected]) has been processed from our end on 2-7-2012 and should be credited to your account within 5-7 working days.


Kindly check your account to confirm this and in-case the amount is not credited within this time then kindly contact your bank.

Regards
Team rechargeitnow.com

Dear Customer,

Kindly write us a mail on [protected]@rechargeitnow.com.

Details have been sent on your persnal e-mail id registered with us.

Regards
Team rechargeitnow.com

Recharge It Now — recharge unsuccessful but money is deducted

I have recharge my mobile [protected] on 19/11/2010. My transcation was not successful.
But money is deducted from my account.

Still did not recieved refund on the amount charged. transaction was on 2nd Novemeber and now 22nd Novemeber still the same thing happened.

Rechargeitnow.com — Charging failure

I have done a recharge through www.rechargeitnow.com on 07/11/2010. But the recharge was failed and displayed " Recharge status failure' and also amount got deducted from the account. when I enquired about this to their support, they informed me that i would get back my amount deducted in 2 working days.Even already i have launched a complaint vide No.[protected] dated on23/11/10. But till neither i got money back nor got recharged.
So for they have not turned up and also made complaint through their website. I kindly request you to take necessary steps against this concern.

My details:-
user id: [protected]@yahoo.co.in
rechared for SUN DTH Top Up
order id: R[protected]
transaction id: 14102040
subscriber id: [protected]
amount: 133.00
date-time:[protected]:48:39 PM
status: failure

Dear Customer,

Thank you for contacting http://www.rechargeitnow.com. It is a pleasure to assist you.

This is to inform you that the refund for your transaction (Rs.133) for order id R[protected] on dated 02-12-10 has been processed from our end and should be credited to your account within 7 working days. Kindly check your account to confirm this and in-case the amount is not credited within this time then kindly contact your bank.


Regards
Team rechargeitnow.com

dear recharge it now iam customer u r web site iam face a problem ican recharge my customer in[protected] sundirect smart cardnumber is [protected] amount is 133rs balance credit my sbi account but do not rechage my customer please can recharge them

please rechrge my customer sundirect smartcardno [protected] amount133

MTS Mobile No. [protected]

Amount 500
Transaction Id 98983965
Date[protected]:12:28 PM
Status Failure
Comment Technical Failure
money is deducted but fail to recharge
and mts no shown in the trans fail message isalso incorrect my correct no is [protected]
mycontact no is [protected] and email id is [protected]@yahoo.co.in

http://www.RechargeItNow.com — My mobile not recharge

Sir,

I Would like to say that on www.rechargeitnow.com i have tried to recharge my number and i also paid RS 100.00 for My number [protected] but it has not been recharged of any amount till today. I would like to inform you that I have paid amount RS 100.00 vai SBI Credit Card on[protected] Time: 05:25:41 PM and transaction id is 59175.

Waiting for you prompt reply.

Thanks

Jaideep Sharma
[protected]

E-mail: [protected]@hotmail.com

Dear Jaideep,

Regarding your complaint, please be informed that a refund for Rs. 100 has been processed from our end, we request you to check it with your bank. Due to some technical reasons, we were unable to process the refunds during 1st and 2nd week of April. We received 3 mails from you regarding this matter and a response was sent to you immediately. Hope this resolves your query. We assure you our best support services every time. Should you have any questions, please visit our "Contact Us" section.

Regards
Customer Support
RechargeItNow.com

http://www.RechargeItNow.com — REFUND NOT RECEIVED

I RECHARGE ON 7 OCT 09 RS.50 ITS FAIL AND 23 OCT 09 RS.25 ITS FAIL AGAIN

i make a recharge on airtel [protected] of Rs. 1000 (One thousand only) on www.rechargeitnow.com date[protected] time 10:09:03 transaction number 2105776 but styill they had not refund my money at my Bank of Baroda accound please help me
Thanking you.

Kindly provide us the following information with your bank account statement and mark a mail on [protected]@rechargeitnow.org
• Mobile/VC number recharged
• Name of the mobile/DTH operator (eg. Idea, BPL, Dish TV etc.)
• Date and exact/ approximate time of recharge
• Amount with which you recharged your mobile/DTH
• Transaction i.d. of the recharge that failed
• Name of Payment Gateway
• E-Mail used

We will start looking into the problem as soon as you provide us the above mentioned information.
Regards
Team rechargeitnow.com

www.rechargeitnow.com — recharge was not successful but balance is deducted

no-[protected] on this no-recharge amount-30rs order no-R47631803c12 Plssolve my problem recharge was not succesfullybut deduct balance in my bank account

Dear Customer,

Regarding your query please contact your service provider/operator.

Regards
Team rechargeitnow.com

Dear Customer,

Regarding your query, this is to inform you that the refund for your transaction (Rs. 250 & Order id-R[protected]) has been processed from our end on[protected].

Kindly contact your bank for further resolution.

Regards
Team rechargeitnow.com

Dear Customer,

We are doing follow up from the payment gateway regarding your case.

We will revert you as soon as we get revert, please feel free to contact us at [protected]@rechargeitnow.com

Regards
Team rechargeitnow.com