Red Bus Complaints & Reviews

BEWARE OF REDBUS. IN i gave a request for ticket from chennai to kumbakonam on 09.05.2011 travel date was 12.05.2011 and i got an id no stating that the company will call shortly and confirm my booking at delivery me the ticket on cash on delivery basis. but till 11.05.2011 i didnt get the call nor the ticket hence i called up redbus in, for which they stated that it was only a request. atlast i was not booked a ticket for the travel date i had to under go lot of inconvience due to this. i intend to make a complaint with competition commission and nasscom about this mis representation of online advertisements.

I was booking an online ticket with redbus for on 19 April for my journey from Hyderabad to Pune.
My ticket was not booked and the screen displayed that amount Rs 950 is charged and will be refunded by 26 April.

My bank account also says that twice amount Rs 950 is charged.

Till now no amount is refunded and I have mailed these guys many times. Redbus even dont respond to call I make.

I booked ticket via redbus,but due to some reason I cancelled ticket, but still the money is not credited in my account,it has been a long time to cancel ticket
TIN: TD5U23245943, TD5U85358493
Could you please do the needful

Iam Dinesh Pandian , i booked tickets in redbus.in on 27/4/2011, from chennai to bangalore amount is 1350+1350(twice) , the ticket booking was not successful for the first two times and only third time my ticket got booked.

The failed transaction details are attached and i have sent the screen shot also as attachment.

And i have made the complaint the same day to Redbus , i got the reply as 10156796.-- reference number,

But till now i havent got any feedback from redbus support team

I had a harrowing experience with RedBus for the 2nd time. This time I had booked 8 tickets from Belgaum to Bangalore. However, I got a call 3 days before the travel-date that the bus was cancelled and I should ask Redbus for refund. So I call up Redbus and they assure the refund would be processed in 3-4 days. So I rebook on another bus and all goes well. Now, after a week I call up redbus again, and they say that they do not have any idea about any bus cancellation and that I should have called up earlier. I explain the whole story to them again, and all I get is an assurance that they would check and call back, which of course never happens. So, this happens for at least 4 times more. I then called up the bus-operator who was a little understanding and says that he would contact redbus. Now it has been over 2 weeks and I have called at least 15 times and sent a mail 10 times regarding this, but it seems redbus has no system to handle bus cancellations. Seriously, I doubt how the company is still operation. My advice to all is to avoid using Redbus and try booking directly with travel operators instead. I know I will somehow get my Rs.6500, but I'm not using redbus again thats for sure

Hi,
I have tried to book a ticket from Pune to Banglore, on the site when transaction got completed , page failed to go back to REDBUS website.so ticket didnt get book. but i got the mail from [email][protected]@ccavenue.com[/email] like this

Merchant Site URL : [url=http://www.redbus.in]ONLINE BUS TICKETS BOOKING SERVICE » ONLINE BUS TICKET RESERVATION[/url]
Order Number: 4423257 Order Received: May 5, 2011
Total Amount : INR (Indian Rupees) 1500.00
State Bank of India Account Holder : Munmuna Das
Billing Address : (As entered by the Customer)
and as stated amount got detected from account , i tried to contact both CCAVENUE people and REDBUS people , they are not responding. As the amount got transferred to REDBUS account , its there responsibility to return my money back , but they are not responding.

reference no for the online transaction is IG49883643. i have attached the screen shot of the mail

with Regards,
Prerna

Dear Sir, I booked a ticket from the service redBus.in find below the detail of my journey ticket:ticket number (TIN): TD[protected]
From: Vijayanagaram
To: Hyderabad
Date of journey: Monday, April 04, 2011
Travels: SVR Tours & Travels
Bus type: Non A/C Hi-Tech (2+2)
Boarding time: 06:30 PM
No of seats: 1
Seat number: 26
[protected][protected][protected][protected][protected]
due to few reasons i couldn't make this journey and cancelled the ticket, where by i got a mail from the redBus.in support team saying that my ticket was cancelled. Find below the mail confirmation.
Dear Mr. K Siva,

We processed your refund request on 02-Apr-2011. Your tracking number is 4609122.

The refund amount is Rs.432.
Your bank will take 5 working days to credit the amount to your account.
The cancellation fee for this transaction is Rs.48.

Ticket details:
Ticket number (TIN): TD[protected]
From: Vijayanagaram
To: Hyderabad
Date of journey: Monday, April 04, 2011
Travels: SVR Tours & Travels
Bus type: Non A/C Hi-Tech (2+2)
Boarding time: 06:30 PM
No of seats: 1
Seat number: 26

Please feel free to write to our customer care at [protected]@redBus.in for any clarification.

Best regards,
--
Team redBus
[protected][protected][protected]------
But till date I didn't get my amount debited in my bank account which I used for booking. Even I called them and kept so many mails regarding this issue they are simply saying that the amount transaction was done. Even I checked with bank pupil but this was not done. Already lot many working days were gone.

Sir, my concern is that they are giving wrong information which is baseless and keeping me mentally tension to check my account daily and keep on writing mails to them. Sir pl do justice in getting my money back.

Even if i didn't my money back also no problem but really i want to sue them to make me felt so unhappy and disturbed.

Regards
Siva
HYD

i had booked my ticket at about 7.00 pm on 4th may 2011. I even received an sms for the same with reference no as 5406569 and ticket money was deducted from my account(RS 550). however i did not receieve the printout for the ticket with an Error message “cannot take printout”.
Now after contacting your Pune and Nagpur officials for the ticket, I’m being told that my ticket was not booked. also the officials are neither helping to solve this problem nor co-operating in any other way.


worst service i ve ever experienced! even their customer support doesnt work!

Hello Sir,

I have booked a ticket from dindugal to chennai for Rs 600/- in redbus.in. on Saturday, April 09, 2011 . Ticket number:TD[protected]. I cancelled the ticket on the same day . But they deducted 15% and I have been told that it will be credited within 2-3 working days. After 3 days i called red bus customer care. But they didnt gave me a proper response. From april 13, i m keep on called them. either they wont pick up the call or they will put me in hold for more than 25 mins. I have been very patient till this time. Now i have booked a complaint not even for the money. But the irresponse behavior of the travel agent.

I AM BOOKED THREE ONLINE TICKET THROUGH REDBUS FROM BANGLORE TO OOTY ON 27/01/2011 BUT DUE TO SOME TECH. PROBLEM MY TICKET WAS NOT BOOKED BUT AMOUNT WAS DEBITED (RS. 1200) ON MY CARD REGARDIG THIS I AM SUBMITTTING COMPLETE THROUGH MAIL BUT NO ACTION WAS TAKEN BY RED BUS.

ARCHIT THAWARIA
PHONE. NO. [protected]
EMAIL ID-ARCHIT.[protected]@GMAIL.COM

sir,
when i was booking the ticket on 18.01.2011 from chennai to tiruchendur(Jeppiar Travels) .At the end of transaction , i didnt get any response and the page has been going on loading .. the concerned seat has been blocked but i didnt get the ticket .Then I called REDBUS customer care ,they said that the seat has been blocked ,not yet booked and said that they would release in half an hour and asked me to book again.
Finally i waited for half an hour and booked the same seat and travelled .. The thing is i got debited for two seats ..till now i didnt get the refund... i request you to refund the price of one ticket(RS 590) as soon as possible.. Regards,
Aswin Rayen

I have tried to book a ticket through Red bus website from chennai to Hyderabad. I had chosen the service and confirmed the payment after that i received a Transaction failed mail from Red bus Website. But, the actual ticket price has deducted from my account and i didn’t receive my ticket yet. When i contact redbus helpdesk they conformed the transaction failure and said money will refund in 2 business days. I didn’t received upto now.

Mail id: [protected]@gmail.com

Mobile no: [protected]

hi,
i have booked tickets for Ajmer.The pick up point was from IFFCO Chowk,Vikas Travels (GGN). redBus ticket TD2G23274349,PNR[protected].
The reporting time was 10:00PM however we reached boarding point at 9:30PM but bus did not stopped at IFFCO Chowk. we have tried to get in touch of REDBUS customer care but they were also not able to help us. The total money wastage. we have tried to contact RedbUS customer care and Shri Vikas Travels (P) Ltd over call. they all misguided us and the total money was wastage. i wait there till 11PM and tried to get in touch with customer care. they provided me wrong information again and again.
However the REDBUS has rated the survice very poor although they should not hae mentioned the pick up point IFFCO chowk. its their fault. request you to kindly look into this and get my money refunded.

Hi,
My name is Dipesh Mistry
I had booked two tickets for Mumbai to Gao for Paulo Travels having ticket # TCDH65358864 on 22nd Dec'2010. I had booked the ticket at price of Rs.800/- and choosen seats are 29,30(Total of Rs.1600/-) for 21st Jan'2011. Now for the same bus the fare of tickets have dropped to Rs.700/- per seat. In that case I would like a refund of Rs.200/- or transfer my seats from economy class to Business class. I have called so many time to RedBus Toll free no. [protected] but no one is responding to my queries. Request you to please do the needful.

Thanx.

Warm Regards,
Dipesh Mistry
[protected]

i booked a ticket from nagercoil to mayiladuthurai on 17.1.2011 for travel on 22/01/2011by universal travels bus at 6.00 p.m. through red bus. in.

m y sbi account got debited with ref noIG38538990 but i didnt get the ticket number. i need ticket number to take print out of the ticket

kalyani

I have booked trip of shirdi to baroda for 5.1.11 and cancelled on 25.12.10. At that time help line executive taking my bank details on phone & told me that 4 or 5 days your refund will credited. But on 3.1.11 I got email for furnish bank details so I can mail same on 6.1.11 but further till today i have not get my refund. On yesterday I further talk to abad helpline no & further executive say me to credit your refund on 10-1-11 night but till today not credited.

Travel Company Name : Redbus (patel travels)

My of Ticket Holder : Sandip H Desai

Ticket No : TCD[protected]

My Mobile No : [protected]

I have booked a ticket through REDBUS online on 28th night. From Goa to Chennai on 1st of January 2010 and the fare was 4300rs. I have received a confirmation call from some travels on 1st of monring regarding my journey and i said yes am travelling.
By the time when i reach the mentioned travels for boarding there is no bus and no one is responding. I was roaming to national travels & shama sadar travels but no one is answering my calls and no resposnding tried calling up the number mentioned in the tickets but no use. Very very pathetic service.
Through my taxi driver somehow i got tickets through kadamba travels and reached banglore and chennai. Now i have spent soemwhere 6k+ to reach chennai and more over mental and physical pressure. Now i called up REDBUS helpline number[protected] and cancelled the subjected ticket on 3rd of January. And I spoke to the person called vasanth who assured that my money will be refunded within 3 or 4 days, but still its not refunded . Am keep on spending money by calling you customer care chennai & banglore no response really very pathetic service by redbus.
Please refund my money for above mentioned ticket. And i have gone through a big torchure by booking ticket on REDBUS. How can i file a complaint on this REDBUS? Please advise me

Hi,

This is in reference with the ticket which I travelled from Bangalore to Hyderabad with OMER TRAVELERS, booked through RED BUS for Rs 700 (Non-AC)

I belive OMERS TRAVELERS are . "Ashok" who was representing OMER @ Bangalore Megestic office was trying to help people arrange with the seats & asked me to forcifully getup from my allocated which I unfortunately booked it through RED BUS.

He asked me to sit on the seat which was behind with drunken people, since my seat-14 was booked by some agent and the customer visited the agent personally.

Tickets which were booked through internet were given second priority.

When I objected to this and tried to call RED BUS, Asok did not retun my ticket which he snached from me. I did not have RED BUS number with me to call either. When still I objected for not comfortable sitting on the other seat Ashok & other 2 people from OMER travels came to beat me.

I asked for my refund so that I will walk away, but they said that its a Online booking and they cannot retun my money.

I was totally in a panic and pissed away situation --got sandwitched between RED BUS & OMER.

Unfortunately I had no option to get down also, since the bus was moving they were not allwoing me to get down.

Nothing to do, I had to travel, BUT CAN ANYONE HELP ME GIVE A COMPLAINT AGAINST RED BUS & OMER TRAVELERS SO THAT THIS KIND OF CYBER CHEATING WILL BE STOPPED.

We had booked tickets from Mumbai to Pune for the 24th Dec’10 by Neeta Travels thru’ Red Bus. We were very happy to use the online facility until evening of 24th when our return to Pune turned out a bizarre experience.

We reached VilleParle East Bus Stop at 6:00PM. Arrival time of the bus as mentioned in the ticket was 6:50PM. We waited at the stop till 9:00PM and there was no sign of the Bus. We called from pillar to post but kept getting the same answer that the bus got full at Andheri itself and it left without touching Ville Parle stop. Neeta offices at the bus stop cared less as we had an online ticket.

We were two ladies stuck in the middle of the road with barely no help from either Red bus helpdesk or Neeta travels. At the end we had to find shelter for staying back in Mumbai that night and next morning we had to pay once again to travel back to Pune.The purpose of advance booking was a total waste that too at a premium price. Red Bus charged us Rs 330 each instead of regular fare of Rs 250.
We have lodged complaint with Red Bus but till date there is no response.

I booked an ticket from Tanuku to Bangalore on yesterday for 16th jan,2011, For particular transcation money got debited from my account.
After payment gateway reply the response i got was "The amount of rs 1250 has been debited and ticket could not issued".
For Tracking no:3814766 has given for particular transcation.The amount can be refunded by sunday i.e, Jan 02,2011. So,Plz let me know about status of refunded amount