Red Bus Complaints & Reviews

I had tried booking a ticket on 18/02/2012 for 26/02/2012 through Redbus.in using ICICI Net Banking. The amount is debited and the ticket wasnt booked. Immediately on 18/02/2012 I had registered 2 complaints through thier toll free number and I was told that they would take 5 days to refund.

Today 23/02/2012 when I call the customer care about the refund, they deny any complaint made and said they dont have any proof over it. So i had sent a screen shot today.

Now they say they didnt register a complaint as they had no proof and said I can go to consumer court and complaint against them.

I need refund of my money and action taken against redbus.in

Transaction Details:

18/02/2012 BIL/[protected]/WWW.REDBUS.IN/9739264 DR INR 1,200.00

I have sent below mail along with Pics of Buses to RedBus.com Support team on "[protected]@redbus.in" email id which i got from website.
My Ticket ID is TE2Z93886978

Dear Madam / Sir,

Please find the attached my ticket details and other pics of BUS and note below points regarding bus and Travel Company.

1. As per my ticket the eagle Travel bus should be Volvo bus but my journey was in prototype Volvo bus (refer pic 20120130_225025).
2. No comfort like Volvo bus.
3. Seats were full of dust and trash and it was not cleaned by bus staff and reply was “This is the bus if you want to travel than travel.”
4. Rude staff and not at all cooperative (every time answer is “This is the bus if you want to travel than travel.”).
5. Window curtains were damaged. (refer pic 20120130_224022, 20120130_224042, 20120130_224102)
6. Bus was late by 1.5 hr in Baroda.
7. AC was not working properly.
8. No head clearance between upper seat and bus roof so not able to seat just sleep and sleep.
9. Overall journey was terrible.

I would like to request Redbus team to refund all my money (2400 Rs) as it was totally cheat from Redbus Team and Travel Company.

Waiting for your positive reply.

ThanQ,
Regards,

Now after this mail they are refunding only 400rs (as they are saying it is their policy) and I have Paid 2400rs for volvo bus but as pics and above mail bus was not volvo and it affected overall my whole day and journey was between dust and uncomfertable.
I have paid for Volvo bus and was not got any proper services.

Kinldy pleasse do the needful and help me to get my money back from RedBus.com and take the steps to stop the sheating other pepole from RedBus.com website.

Thank You,
Regads,

I had booked two tickets for a 1 day tour to Agra from Delh for 10th dec 2011 and delhi sight seeing on 11th Dec 2011 through red busin. Booking was done on 9th dec morning . Spoken atleast 15-20 times with Hussain from your ahmedabad office.Hussian mobile no is [protected]. The tickets were confirmed (also got an sms for the same) and the tickets were delivered at the karol baug hotel (where we resided) from your karol baug office. Tickets were booked for the AC bus. Total amount paid was Rs[protected] for Agra tour, 500 for Delhi tour and 50/- delivery charges)

We reached the pick up destination (RK Metro station) at 6.45 a.m (pick up timing was 7 a.m). Our booking was with Metro travels. We had the driver’s no, called him 10-12 times and every time he said, he will reach in 5-10 mins. Finally at 8.30 a.m when the bus (metro travels, bus no 0762) was at the signal, the driver called up and said that he won’t pick us up as his bus is full and gave us some other driver’s no for bus no 1843. We spoke to the other driver named Balluram, ticket collector named sachin. When they arrived at the destination, he told us that redbus has not done any booking for us, have not informed them and it was also a non AC bus (ticket fare was Rs 300 and we had paid 575/- per head ie 1150 in total). He obliged us by taking us to Agra as there were seats in his bus and said that red bus will refund us the difference in rates.

After that we have spoken 3-4 times with the red bus office and the executive there has agreed to refund the difference in fare (apprx 600/- rupees).We also made the driver speak to the red bus executive.Our bus no was 1843( you can check that this bus is anon AC).

Finally the evert from Red bus was that they cannot help.

Request you all not to book your tickets and rely on red bus.in.

We have booked Ashoka travels from Hyd to GOa and Return through Redbus. The bus service was very worst. It took 22 hours to reach Goa from Hyd (where as it was mentioned that it will reach in 14 hours), because the driver who was appointed, actual does not know the route.
And while returning, the same bus broke down at night 10 PM in the ghat road because the driver has chosen a wrong route.

The owner of the Ashoka Travels has not taken any initiative to provide us the alternative. Due to this, we had to stay in the ghat area for almost 15 hrs. After that we chose our own way to reach Hyderabad.

It is suggested to Redbus, Please do not take services of such irresponsible and reckless Bus travels.

Dear All,

Please go through the email discussion with red bus representiative ,

[protected][protected][protected][protected][protected][protected][protected][pr...⇄ Karthik,

But why ? , If my transaction is failed & I am doing booking on line it is my responsibility to book ticket again ,why your representative called me & do the transaction , So it is your Customer care executive’s mistake to booked wrong journey date. And you are asking unable to process the refund.

So my request is please do the need full & do the need full.

Thanks and Regards,
Anant Jodh|Admin & Facility Executive ( AFM )| MindTree Ltd. |Plot No. 37, Rajiv Gandhi InfoTech & Biotech Park, Phase - 1, MIDC, Hinjewadi, Pune 411 057 |Voice +[protected] Ext 24450 ,Mobile +91 [protected]| [protected]@gmail.com / www.mindtree.com
 Please consider the environment before printing this mail



From: redBus Support [mailto:[protected]@redbus.in]
Sent: Friday, January 13, 2012 10:32 AM
To: Anant Jodh (Associate)
Cc: [protected]@gmail.com
Subject: Re: [CaseID#10283520] Incompleate transction of bus ticket

Dear Customer,
Greetings from redBus.in!

Further to our discussion we are unable to process refund for the below case.

Best regards,
Karthik K,
redBus Support Team,
Phone:[protected]FYI-12345 on your mobile keypad)


Anant Jodh wrote:
Voice +[protected] & [protected]

From: redBus Support [mailto:[protected]@redbus.in]
Sent: Monday, January 09, 2012 3:27 PM
To: Anant Jodh (Associate)
Cc: [protected]@gmail.com
Subject: Re: [CaseID#10283520] Incompleate transction of bus ticket

Dear Customer,
Greetings from redBus.in!

Kindly provide us your contact number which you used to call customer care to inform the same.

Best regards,
Karthik K,
redBus Support Team,
Phone:[protected]FYI-12345 on your mobile keypad)


Anant Jodh wrote:
Dear Karthik,

Transaction is failed from my side , If it is confirmed from my side then I am guilty but it is not confirm my side, If I am doing the booking online then it is my responsibility to book again your representative had called me & book the ticket. But when I have received SMS of 5th January journey date . Suddenly I have informed your representative it is wrong date mention your old customer executive so please change the date that time your representative informed don’t worry you can write down email for wrong date. We will cancel the ticket & revert the amount in your account.
After that I have again completed online booking of 6th January of same travels not other travels. If I have not started the my journey on 5th January then why need to pay the amount. If I has not informed your representative about this situation then it is my problem. But I have informed your representative when SMS received.

I am your regular customer , So kindly request you please do the need full .

Awaiting your valuable response.

Thanks and Regards,
Anant Jodh|Admin & Facility Executive ( AFM )| MindTree Ltd. |Plot No. 37, Rajiv Gandhi InfoTech & Biotech Park, Phase - 1, MIDC, Hinjewadi, Pune 411 057 |Voice +[protected] Ext 24450 ,Mobile +91 [protected]| [protected]@gmail.com / www.mindtree.com
P Please consider the environment before printing this mail



From: redBus Support [mailto:[protected]@redbus.in]
Sent: Friday, January 06, 2012 1:28 PM
To: Anant Jodh (Associate)
Cc: [protected]@gmail.com
Subject: Re: [CaseID#10283520] Incompleate transction of bus ticket

Dear Customer,
Greetings from redBus.in!

We would like to inform you that we will process refund for the failed transaction if the payment got debited from your account but the ticket was booked with your confirmation. The ticket was confirmed with your acknowledge. Hence we are unable to process refund for the same.


Best regards,
Karthik K,
redBus Support Team,
Phone:[protected]FYI-12345 on your mobile keypad)


Anant Jodh wrote:
Dear Sir,
It is not my mistake , It is your representative mistake to book the ticket . when I am trying to book the ticket ,my transaction is incomplete. After that suddenly I have informed your representative it is incomplete transaction. That time your executive told me ,don’t worry we will refund your money. If I am not taken the journey then this is not the process .
So I request you please do the need full & refund my money. Actually today is my journey date. I have attached the Incomplete transaction details.



Regards,
Anant Jodh

From: redBus Support [mailto:[protected]@redbus.in]
Sent: Friday, January 06, 2012 1:07 PM
To: Anant Jodh (Associate)
Cc: [protected]@gmail.com
Subject: Re: [CaseID#10283520] Incompleate transction of bus ticket

Dear Customer,
Greetings from redBus.in!

We would like to inform you that as per your transaction you had tried to book ticket for 5th January and the same has been booked by our executive. Hence in the below case we are unable to process refund for the same.

Best regards,
Karthik K,
redBus Support Team,
Phone:[protected]FYI-12345 on your mobile keypad)


Anant Jodh wrote:

Dear Sir/ Madam ,

As discussed with Mr. Raj & one more leady customer executive regarding uncompleted booking transaction , I have informed them regarding this. Mr. Pravin had booked wronged date transaction. So please cancel this ticket.& refund my deducted amount without penalty.

I have done following transaction one transaction is failed.

2000.00 INR www.redbus.in
[protected]:03:37 PM IST
2000.00 INR www.redbus.in
[protected]:56:32 PM IST
Thanks and Regards,
Anant Jodh|Admin & Facility Executive ( AFM )| MindTree Ltd. |Plot No. 37, Rajiv Gandhi InfoTech & Biotech Park, Phase - 1, MIDC, Hinjewadi, Pune 411 057 |Voice +[protected] Ext 24450 ,Mobile +91 [protected]| [protected]@gmail.com / www.mindtree.com
P Please consider the environment before printing this mail

NON REFUND OF INCOMPLETE TRANSCTION OF BUS TICKET
Withe reference to thee above i wish to bring thee following:

1. We have trying to booked ticket from Pune to Bangalore for travelling on 6the January 2012 but by mistake I am working in 5the January 2012 .So my transaction has been failed . After theat I am requesting red bus to refund my money but theey are saying my CE has booked your ticket , We are unable to refund thee money. we I have received thee SMS for 5the Journey date Suddenly informed red bus for cancellation but theey had not cancel ticket nor refund my money i.e. 2000/-

This type of service red bus are giving . here found theat red bus representative had book wrong date ticket but theey are not excepting theis point.

The travel agency people should be punished for theeir wrong doing as most of thee cases theings will not be brought to thee concerned because of one or otheer reasons.

I need a reasonable explanation along withe thee refund.

Thanks & Regards,
Anant Jodh

Dear Sir,

My complents regarding online booking through the red bus .com.but
Transaction is failed from my side , If it is confirmed from my side then I am guilty but it is not confirm my side, If I am doing the booking online then it is my responsibility to book again your representative had called me & book the ticket. But when I have received SMS of 5th January journey date . Suddenly I have informed your representative it is wrong date mention your old customer executive so please change the date that time your representative informed don’t worry you can write down email for wrong date. We will cancel the ticket & revert the amount in your account.
After that I have again completed online booking of 6th January of same travels not other travels. If I have not started the my journey on 5th January then why need to pay the amount. If I has not informed your representative about this situation then it is my problem. But I have informed your representative when SMS received.

Regards,
Anant Jodh
[protected]

Dear Sir/ Madam

I had booked my tickets from Bangalore to Changanacherry (for 24th Dec) through RedBus with the following Reference Id: - TDD[protected]. The total amount was Rs 7750 for 5 tickets. The tickets were booked under my name (Ankur Khaitan). The bus operator was Yathra Travels.

This ticket was cancelled on Dec 20th (4 days prior to the actual date of travel). This ticket was cancelled online. The message displayed on the website was " Your ticket has been cancelled successfully). The page also displayed the refund amount which was in accordance with the policy. The refundable amount was Rs 6975. The website quoted that the amount will be credited within 5 working days.

On the day of travel also the operator confirmed with me that the tickets are cancelled (I had received a call from the bus operator on 24th Dec @ 8:45 PM)

On verification with the customer care the next day (25th Dec) firstly the customer care executive claimed that the ticket is still active and I am required to call after cancelling it online. (This is nowhere displayed on their website). I was also asked to contact the operator directly for the refund.

After a lot of discussions, the call centre executive finally agreed upon the fact that I should be contacting the customer care of RedBus for the refund.

I had booked 5 tickets from Bangalore to Kumily for the same set of people on 19th Dec. Post booking this only the tickets (Reference Id: - TDD[protected] were cancelled. The booking reference for that ticket is RedBus # TDDE25528876. This ticket was also cancelled and a third ticket was booked for 25th Dec. It was booked by Kunal Malhotra (He was one of the co passengers on all the three tickets). The refund for the second cancelled ticket (TDDE[protected] have been received. The actual date of travel was 25th Dec 2011. This logically indicates that I had cancelled the tickets for 24th Dec as it doesn't make sense for anyone to hold 2 confirmed tickets in parallel.

I have written thrice since 25th Dec to the customer care. Every time they are replying back saying the tickets are still active and hence no refund will be processed.

On exploring my cached memory for the webpage it directs me to the previous page automatically.

It's been close to 10 working days and I have not received my refund yet.

Request to you please refund my money asap.

Looking forward for your cooperation and quick response.

Thanks and Regards
Ankur Khaitan
anky.[protected]@gmail.com
Mob. No.- [protected]

on 11th of december my father was travelling from mumbai to ahmedabad. i had booked the ticket from "redbus" website.
as per my ticket, it was a Patel Travels, Volvo 2 X 2, AC bus.

actually when the bus arrived it was not of Patel travels first.
it was not a Volvo and a ordinary with the worst suspension.
it was not AC bus, but it was a non AC bus.
Also last but not the least it was not a 2 X 2 bus, there were sleeping seats also provided.
and the fair so collected from me was as mentioned above for all the luxuries.

while replying to me redbus had just apologize for the inconvenience caused to me.

i hereby request all to please check all the details thouroughly before booking tickets through such websites.

Respected Sir/Madam,

I have reserve a ticket through the www.redbus.in from Ahmednagar to Mumbai on 12 Dec 2011 instead of 11 Dec 2011.
The transaction was done via Credit Card and after cancellation of ticket they have not given me my cash back instead they have given the cash coupon which is valid for 6 months, means i have to travel by bus only and have to use www.redbus.in to book the ticket.

Request you to take the appropriate action against such travel agencies.

Regards,
Pankaj Satdeve

Hi Redbus Team,

My name is Inder and I have booked Ticket TDCE69625992 for travelling date 20th November 2011 (attached is receipt) From Mumbai to Bangalore.

As per booking it suppose to be AC Sleeper from Mumbai to Bangalore By Raj Travels for which I paid. But services not been provided as per Information on Redbus website.

When I reported boarding point I was surprised that there was a different Bus (MetroLink Bus # MH 11 T 9364 )for travelling and that to only till Pune. After discussing with Bus Staff came to know that they will transfer by this Bus to Pune and you will get your Bus of Raj Travels from Pune till Bangalore. I was completely Disappointed. Story doesn’t end here. After reaching Pune this Bus has dropped us somewhere in Pune (No Idea about location) and we have been asked to get into a Tempo Traveler which again will transfer us to Raj Travels office at Padmavati in Pune. This Tempo Traveler was again Non-AC and pathetic behavior of staff when we have enquired they said they do not have any connection with Metrolink buses. After roaming almost 15 to 20 KM in Pune city this Tempo traveler has dropped us on Raj Travels office in Pune.

My experience was not Good at all with the RedBus as Redbus misleading and misguiding travelers. They have given wrong information on their website there is Single Bus from Mumbai to Bangalore, which is not true. Though this is happening Everyday (Came to know by other passengers). From Pune I have called Customer care of Redbus and Spoken to Mr Kishore.

Even Customer care executive Mr. Kishore was not able to provide me any satisfactory answer. I am expecting call back from a responsible person in Redbus else I will move it to Consumer Court. Thanks. Even asking for Ticket number for this conversation he was not able to provide it.


Regards
Inder Singh Rathore
Partner Consultant - Global Partner Services-Asia Pacific | [protected]@microsoft.com
Phones +91-[protected]

I will never use redbus, neither suggest any friends or relatives, one of the worst service I ever seen in my life. The bus quality is too bad, even bad word is not applicable here, the behavior of the bus owner and its staff are embracing. They took AC fair for a non-AC bus. We won’t able to see any sight seen properly. I will complain against red-bus in Indian consumer forum,

The following problems I faced while visiting.

1. Home delivery service is too bad, and for that reason I have to cancel manually and then book it using net banking.
2. The call center staff of Redbus don’t know each n every thing what they provide.
3. They repeatedly telling lies.
4. JRS Travels, its my kind request that just remove that vendor from your list.
5. Timing of pick too bad and also place, they picked and left Delhi at 7.30 AM instead of 6AM.
6. Behavior of staff and owner is very embarrassing.
7. AC is not running properly and time to time they stop it without informing the passenger.

I booked ticket for Haridwar to Delhi on Monday night 16th Oct 2011 11:00 PM through redbus.in

JBG Tour & travel give me seat in a bus which looks like AC bus but after 15 mins of journey when i asked for the bus driver to switch on the AC then i got to know that bus is not AC so i called to JBG tours office number mentioned in ticket provided by redbus.

Then they provide me another number to call and ask for refund. the person on other side is stating "That you have booked from website & i am a bus operator will not refund. Now i paid 499 rs for Non AC Bus while other passenger are travelling at 250 Rs coz. they manually booked the ticket.

After coming back to delhi i called to redbus support for the refund. they arrange me a conference call with bus operator to discuss the issue and bus operator appologise for the same and request redbus to do the refund.

But starge behaviour from redbus they refuse to pay me back any of the amount even i asked them to give me the audio details of the discussion happened on 19th October.

Even any one need the discussion mail trail (More than 8-10 mail exchange) do ping me at vaib.[protected]@gmail.com i will definately share the same.

But don't try redbus their support are more pathetic then the inconveinence i suffered while travelling.

I wrote this complaint on site to share my feedback of redbus.

Sir/Madam,

I Rahul Gangal,have booked a ticket from red bus from Ahmedabad to Jaipur.
It was of Seema Pooja Travels.
The date of journey was 25th October,2011.
The boarding point was Naroda , near S T workshop,Ahmedabad.
Boarding time was 10.15pm.
PNR number SPNKPY[protected].
Ticket number TDB[protected].
It was non ac sleeper bus,i have paid rs 700 for that ticket.
I want you take it consideration that i was standing at the stop at 9.30pm.
No bus came there of seema pooja non ac in which i booked ticket, and if came they didn't even bother to stop the bus and pick up the passenger.
i waited till 12.30am there at naroda bus stop.
i called someone in seema pooja travels,he told me that other bus coming behind you sit in that bus,i sit in that bus but there was no seat available in sleeper not even in sitting.
The conductor in bus told me if you want to travel you have to travel like this no seat will be alloted.
I came down from bus, and let that bus to go.
I called Mr ashok,the owner of seema pooja travel,he told me,my money will be refunded,but still didn't get any response.
Then i booked flight at 9.35 in morning to jaipur of rs 4950.

Now who is responsible of all that?
Who will pay for the ticket extra which i have paid for flight?
Who is responsible for harassment which i faced on that day?
Please do take some necessary action agaist them

rahul gangal
assistant manager
icici bank
[protected]
[protected]@gmail.com

I am charged very high because it is a festival season.....It is 4 times as compared to other passengers....I am suffered a lot because of this.....I need a proper solution and explanation from the service provider for this act........

I had booked a bus ticket @ www.redbus.in for Hyderabad to Nagpur journey by Omer Travels Volvo [tdax55525949] at INR 900/- I was supposed to travel in an omer travels volvo [Seat F3] but what was actually sent to the Bowenpally boarding point was a regular Non-ac bus for which fares through the www.redbus.in site itself are 450/-

The reason given was that the volvo I was supposed to travel in was held by police and was not released in time.I was offered 200/- as refund which I declined. Apparently rates of the non-ac bus had been hiked from 450/- to 700/- just for the journey. I called up omer travels representative and I was told that he could not do anything as he was out of office. Seeing no other option I boarded the bus. I was told @ boarding that the bus would reach Nagpur by 7 am at the most whereas the bus actually reached nagpur at 10.30 am.
I also happened to miss the engagement that was the purpose of the trip as I was late by 3 hours. This whole fiasco was reported to the customer care who then advised me to send a mail to support team. The customer support team did not reply and later I was offered a 100/- refund. Its just adding insult to the injury.The support staff does not believe in emails or so it seems, going by their unwillingness to hear me out or reply promptly. thanks you redbus and Omer travels, I am never using your services again and going to actively discourage anyone who wants to.

NEVER BOOK TICKETS IN OMER TRAVELS
I booked tickets from hyderabad to bangalore in omer travels through redbus on oct 10. their worst irresponsibilty starts from starting it self..instead of 8.30 pm theyt started at 10pm.in between tyre got puncttured 3 times..these beggers dont have steppiny for replacing.all 3 times they cleard the puncture on the same tyre...finally i reached bangalore on oct 11th 3.30pm..actually i went for an exam...which icouldn't write..my entire journey goes of no use....i want compensation for the same

Hi,

Really Mother of frauds is redbus.in/Dhanunjaya travels, I booked tickets on on 04/10/2011 from chennai to hyderabad. In which Dhanunjaya travels preponded the travel time and without any information about the prepondment. when i called customer care they asked me to take another travels for which i asked to pay 1500Rs. All these are to F---- our money through online.

Don't ever book tickets through online in redbus.in.

Hi

Redbus.in is cheating customers, when i booked through online from orange travels site form hyderbad to chennai they deducted the amount from my credit card, and later no bus ticket got generated, when i contacted them they said will will not charge the amount from the card later i found the amount deducted from my card when i contact orange tours they said redbus is main, when i contacted redbus they sayign we do not know anything please adive how can get my money back


FYI


Thank you for your order from http://www.busagent.in

For your convenience, we have included a copy of your order below.
Please Note :- The charge will appear on your credit card / Account statement as 'Pilani Soft Labs Pvt Ltd'

If you have a question about your order status, you can contact the seller directly by
e-mail at : [protected]@redbus.in.


ORDER DETAILS:Merchant Site URL : http://www.busagent.in
Order Number: [protected]Order Received: Sep 23, 2011

Total Amount : INR (Indian Rupees) 900.00

hi all
i haven't received the amount for my unbooked ticket...i had sent numerous mails to these guys but they keep saying consult with ur bankers, unnecessarily harassing the customers....whenever i called them ,they keep me on hold for a long time...
worst service

regards
atul sinha....[protected]@sify.com
[protected]