Red Bus Complaints & Reviews

It has been well said , that one must learn from mistakes committed by others ,rather than committing them by own and suffer.
Well,I was unfortunately involved in the latter when I chose to use Redbus.
It was the 23rd March 10 when I decided to travel from Mumbai to Goa for an extended weekend.
I planned to travel on saturday the 27th March.
I have been looking at the Redbus website for some time now and thought why not give it a try.
But before this, I went to a travel agent with whom I regularly book my tickets and got an idea of the fares existing for the 27th February from Mumbai to Goa.He said it would be Rs.450 by Luxury bus.
Then I just checked the prices on Redbus for the same route and day and , it was only 300 bucks!
So I decided to take a good look at the reviews on Red bus.As it is, 90 % of he reviews were of people having bad experiences with Redbus.I thought their circumstances may be different and I should not have a negative approach on their services.
So I decided to give it a try as the amount was also small.
My ordeal started at this point.I checked the website,search was smooth,comparisons ,seat selections even smoother and payment confirmation was the smoothest !!This was on 23rd Feb10
I got a confirmation SMS saying reference number TC3S73279653 , ticket was also generated instantly.
I was happy as it had all the details such as travel agent phone number,seat selection made by me,etc.
On the next day i.e. wednesday 24th afternoon I called up the travel agent Diana Chandni travels to confirm whether my seat was booked with them Via Red bus.
The reply I got from the person was in negative in the most arrogant manner.He said to call on the day of travel and not before.I hung up.
Then I called the helpline 39412345 and got an advise of not to worry and my ticket was confirmed.I trusted them.One thought crossed my mind to cancel the ticket,but I thought I shouldn’t be negative.
On saturday 27th Feb at 10.30 am I called up the travel agent.The departure of the Bus was at 3pm.The travel agent told me he is yet to receive confirmation of my ticket from redbus and advised me to call back at 12 to 12.30 pm. I called them again at 12.30 pm and was shocked by the reply.
I was told that the fare for the day is Rs.600 and I have to pay the difference in the fair if I need to travel.
I told him I have booked well in advance, but the agent from Diana Chandni said it is not his problem.He also informed me that he told this to the red bus guy as well , but he gave the Chandni travels agent a free hand in dealing the way he wanted to, with me!! and it was not problem of Redbus.(Anyways Red Bus had got its money).
So I decided to call the Red Bus helpline at 12.35 pm.The call was received & I explained the problem.
I was told that this should not happen and they would speak to the travel agent and call back in 5 minutes.(That call back was lost in eternity....!!).I never received any call.
Then I tried calling back at 1.15 pm , The call was getting connected but the reply was THIS CALL COULD NOT BE COMPLETED or ALL LINES IN THIS ROUTE ARE BUSY.This happened from 1.15 to 1.45 pm.Then I dialled [protected] a girl picked up the phone.I explained her the issue all over again,she heard and said this is redbus Delhi, you try the Redbus Pune number.
I tried the Pune number and never got through till 2.30pm.
Finally I checked with my original travel agent , he said the rate for the day is Rs.650.
So finally I manged to convince the Diana Chandni travels and agreed to pay the difference in fare as It was last minute and I would have got no refund from Redbus and needed to shell out Rs.650 afresh.
The Bus arrived at 3.30 pm and I was in for more shock as the seat No.11 which was supposed to be a window seat on the left side as it is shown on Redbus site was a non-window on another side and someone had alredy occupied the seat which he refused to vacate.
The guy on the bus gave me a seat right in front and I had no other option but to accept it.
He asked me to get down from the bus If I wouldn’t pay the fare difference.I had to pay up finally as It was my fault to choose redbus as a travel partner and this eas all happening at the last moment.
Reason for giving such as descriptive narration is to make readers aware and avoiding such a harrowing experience.
People,please learn from my mistake and don’t commit it yourself by using redbus as I did !
I am left with nothing but disgust and vow never ever to use Red bus again in my life!!
Naturally, the customer feedback,which I suppose they take after every travel, never ended up in my mailbox as they knew what they would get.
It is best to use your regular travel agent as I spent Rs.550 for the ticket plus around 50 Rs for phone calls to redbus at the last moments before travel and the ticket entirely cost me Rs.600 ,not forgetting the peace of mind which I lost in this ordeal.
Would have been wiser to purchase the ticket from my original travel agent for Rs.450!!!

Hi,
I booked my ticket from Chennai to Hyderabad on 24th December 2009. And on 24th evening the bus operater informed me that bus is cancelled. When I enquired about refund they asked me to contact Redbus. When I contacted red bus they first asked me to contact the bus operater. After me insisting a lot, they agreed the refund and asked me to send the bank a/c details. I called them couple of times everytime they ask me to send a mail to their customer support team. I called them atleast 6/7 times and still refund has not happened.

Justin

I had very bad experience with Redbus and I would not recommend anyone to use this service.I had booked my tickets for Mumbai to Bangalore through Red bus over phone and asked for door step delivery . The journey date was 2nd Jan 2010. I had specifically asked for ladies seat as I was travelling alone. When the ticket was booked and delivered I was told that it was a ladies seat booked in VRL travels . I had confirmed it twice before I accept the ticket. However,at the time of boarding the bus it was not a ladies seat and I had to sit next to a man. So I could not travel as that was unacceptable for me.

I had mailed the support desk atleast 10 times without any proper response.

Hi,

I am Ravindran, I Booked the Ticket on 22nd Dec 2009 for the travel Mumbai to Banglore on 24th Dec 2008. Red bus Team emailed the ticket after i made the payment. The Ticket Number is TBDJ78948324. I reached Boarding location and i asked bus operator for My boarding pass. Operator has informed your ticket has canceld by Red bus. You can talk with Red bus. I received message bus team. We are talking with BUS Operator give me 5 min time. we will call back you. I didn't get any call back from red bus. Even hot line numbers also not worked. I losed my holidays trips and onward ticket booking and retrun ticket.

I recommeding all off you. Don't use Red bus Service. you contact directly on the bus operator to get the ticket to avoid hassels.

Thanks
Ravindran

Dear Sir,

I would like to bring to you notice that I used redBus website for booking a Volvo Bus Ticket from Bangalore to Goa for 24th Dec. I was keeping Bad health so was unable to travel on 24th dec and I called RedBus call center to assist me in postpone my Ticket for 30th Dec same Bus and same travel operator just modification in date. He said as its within 24hrs I cannot cancel my Ticket and the amt which I paid 1300 Rs would be forfeited if i don't travel.

But Later when I called Travel operator Sea Bird I asked them I can modify my ticket as due to bad health I would not be able to travel. Seabird officials said they dont allow cancellation within 24rs but I want to modify or postpone the ticket they can do that . But as this ticket was booked through the travel agent redBus request has to be processed by them for the modification with seabird Travel.

Second incident same day itself was the ticket which I got from redBus has the Bus departure from Rajaji nagar at 9 Pm but before 3 hrs of journey I received a call from RedBus that Bus has been rescheduled and now it would depart at 7.30 from the pick point Rajaji nagar. How can they modify the timings of the Bus without informing the travelers well in advance.

redBus is just duping people money and harassing the customers with invalid reasons.

It would be high;y appreciable if you can look into this matter on priority and help me in getting my 1300 Rs refund from redBus

Thank you ,

Manav Kapoor
Mob : [protected]
manav.[protected]@gmail.com.

Details of the Ticket:-

Mr Manav Kapoor
Ticket No: TBD[protected] PNR # 206970
From: Bangalore
No. of Passengers: 1
Travels: Sea Bird Tourist Centre
Total Fare: Rs. 1,300.00

To: Goa
Seat Nos: R9 SS
Bus Type: Isuzu A/C (2+2)

Journey Date: Thursday, December 24, 2009
Dep time: 09:00 PM
Boarding Point: Rajajinagar

i have booked the ticket for katra of jbg travel from u on 27-11-09. the seat no. were 21.22.23 from kavita who r working in your delhi office. but i m telling u that the services of jbg volvo is too bad because the volvo was too unhazinec & they were too late. the have given the time to me at 7.30 pm but the bus come on the stop at 11.55 pm. & when i call to him for confirm the time they say when we come u will auto matecally informed & u have to waite for us. they have took approximately 15 hours to reched at katra. they did not provide the same seat no. & rudly behave with us.
regards
kapil goel
[protected]

Hi,
Ticket No.TBCP 6864 7799
Subramani
Tickets from Chennai to Coimbatore
Date 20th November.
Service Provider: Jeyam travels
Ticket organizer: RED BUS

As working people we spent Rs 500 and reached Coimbedu at 9.15 pm to board the bus to leave at 9.30pm. The bus PLA(Jeyam Travels ) - after all the seats were filled left coimbedu at 1.40pm. The seats were in a horrible (too good a word) condition, the push backs worked to an extent of hurting the co-passenger if operated. My husband's knees were badly hurt due to the sudden push from the co- passengers. The spacing of the seats was horrendous. At 11pm the bus stopped - a puncture and still 2 Km from Chengleput. Jeyam travels did not have a spare tyre nor the tools to fix the tyre. Finally after borrowing a tyre from a passing bus left the spot at 12.30pm. It was freezing cold -we were not able to shut the windows as there was a gap in the windows. It was a real torture – freezing for almost 10 hrs. The bus was not able to compensate the speed due to its inefficiency of the bus. A very OLD bus.
The whole journey we were sitting at 90% angle. Endured severe backache. Reached Coimbatore at 1.30pm the next day ( a real camels ride).
Missed my meeting scheduled at 11am and my husband missed my relatives function at 10am. My absence in the meeting costs my career. Who is going to rectify this/ is it rebus or Jeyam Travels?. Who is going to compensate for the physical trauma we underwent in the 15 hour journey. Who should be held responsible???

Such buses and travels should be delisted for travel and Red bus should be careful in providing efficient services by recommending and choosing the right travels.
Require an answer promptly.

Hi,

I have booked 2 tickets online from Bangalore to Vijayawada through redbus online bookings.
The PNR # is AGB7O2GK. The travels name mentioned in the ticket was Rajesh travels, Bus Type: Volvo A/C ITDC SPL and the seat numbers are 5 and 6.We were there on time waiting for the bus. They did not call us while leaving.And we missed the bus. We paid Rs.3000 only to miss the bus and get disappointed. We have talked to the rajesh travel guys and they said that the redbus people had given them a contact number which we have no idea of whose it is. I have mentioned my contact no. while booking the ticket online to which I received a message immediately after booking online. And I did not receive any call on 25th night, not even once. This is not something we expected from redbus travels. I need the money that we spent booking the ticket, i.e. Rs.3000. My contact no. +91 [protected].

I presume that the basic reason for which the travel people ask for the phone numbers is to contact the customers just to confirm their boarding of the bus at the boarding time. We have actually seen the bus with the name ITDC SPL that night but the name Rajesh Travels was no where mentioned on the bus. Laymen like us wouldn't be paying so much of attention to the bus type mentioned in the ticket. All we were looking for was Rajesh travels. And the bus guys did not call us for no fault of both o[censored]s as they said that the redbus people had given them the wrong number.We were waiting there till 11pm that night trying to reach the redbus poeple and their phones were continuously engaged.

These are private travels, they don't have a specific spot as their bus stop. All they said was Indra nagar, police station. It's a whole big stretch of a foot path and buses were randomly stopping at their own convinient places. Now you dont expect the customers to keep running all around the foot path. Which is why they take our phone numbers to make it convinient. We actually saw the ITDC spl bus which stopped quite far from the place where we were standing. We didnot pay notice because there was no Rajesh Travels mentioned on the bus and neither did anybody call us.

Is it not fair enough for us to get back the money? Our whole weekend plan was spoiled and we lost 3000 Rs. which is quite a costly affair. If you say we have mistake on our side, then atleast we should get half the amount back i.e. Rs.1500. Hope we get the justice.

Thankyou,
Rebecca Tripti.

sir my name is P Sathish Kumar working in Indian Navy posted in Mumbai and i went on leave to Hyderabad from there i took an online bus ticket from redbus.in in AP Tourism travels Volvo A/C my ticket No. TBBN83529784 seat no R7, journey date on 26 Oct 09, boarding point is from Nampally but i have informed on [protected] about my boarding point from Amir Pet and present at that point at 09:30 PM and confirmed from that no. about the reaching time to Amir pet he then replied me he will reach at 10:30 pm at Amir pet then inbetween i confirmed several times from him and the place where i was waiting and then at 10:30 PM when again i called him he relplied that he had crossed KPHB colony bythat time and he could not do anything about myself and left me irresposibly.

So i again tried many times to help in some or the other way but he refused so i have to catch another SAHIR travels at a cost of 1200/- for the sofa seat located at the rear side of the bus which was very uncomfotable and even filthy.

So can u pls tell me who is responsible for the agony and trouma which i was suffered and the loss of money and time and the physical harrasment which i have gone through. As iam working in Indian Navy i have to reach at any cost by 1400 hrs on 27 Oct 09. pls tell me who will be responsibe for all the sufferings which i had gone through .My mob no. from which which i have made calls to that service is ([protected]) and presently iam holding no. is ([protected])

sir pls help me in this regard, even i have send an email to the [protected]@redbus service but they have not turned up yet. Thanx

I have booked a ticekt via Redbus.in from Coimbatore to Chennai for 25/10/09.
From the options available, I chose Sangita Travels Ac 2+2 Seater for 750/-.
The rate was too much considering the train rates (3rd AC even)

But what was all the more disappointing was, by charging Volvo rates, the bus which was available was a decade old Leyland with very bad suspension ( It was not Sangita Travels- It was Sam tours and Travels)

The ride comfprt was very bad ( In was in the rear most seat ). The Ac split openings was not working. The controls were not working. The chilled air was folowing in. The seats were making creaking noise. The push back controls was not working. The vibrations and engine noise was way too much. The jumps experienced in the back made me awake all night.

i never had such a bad experience with any of the buses like this.
This infact helped me develop a cold which in turn transfigured to a mild fever and kept me out of office for 2 days. Apart from the financial loss that i sufffered, i had to keep myself away from office also for 2 days which was led to my loss of productivity.

I request the concerned to look into this and stop the service of the bus. Infact all the passengers in the bus shared the same opinion and I represent all of my fellow passengers.

this is nothing but cheating the hapless customer.

There is a Big Problem that I want to bring to your notice!

I have booked a ticket on Redbus from Katra to Delhi (I wanted to do it from Jammu to Delhi but Deepa from Redbus made me book it from Katra). I was assured by the lady that I will get the pickup from Jammu only as I had to take the bus from Jammu. The details or the booking are:


Mr Sumit Saxena
Ticket No: TBBK52548645
From: Katra
No. of Passengers: 1
Travels: Assam Valley Travels
Total Fare: Rs. 525.00

To: Delhi
Seat Nos: U13
Bus Type: Non A/C Sleeper (2+2)
Journey Date: Saturday, October 24, 2009
Dep time: 04:00 PM
Boarding Point: Main chowk katra




Boarding Address redBus Help Line Numbers
Location : Main chowk katra
Landmark : Near Hotel Jamuna Palace
Address : Near Hotel Jamuna Palace,Jammu Road,katra
Contact number : [protected]


Ahmedabad : [protected]
Bangalore : [protected]
Chennai : [protected]
Delhi : [protected]
Hyderabad : [protected]
Pune : [protected]
Mumbai : [protected]




Today when I called up the operator in Jammu for a pickup, the operator refused to give me a single sleeper and said they don’t have it. When I contacted Redbus, they said we cant do anything about it and told me that they can cancel the ticket but cant arrange a sleeper, whereas, at the time of booking, the Redbus people committed to me that it will be done and only after the confirmation I have got the ticket booked.

I want to know what can be done for this? Who will pay for the extra loss that I am going to incur today due to an extra days stay in the hotel? I cant travel in AC bus due to health reasons that’s why I got this bus done.

Now they have sent me the cancelation of the ticket, but what about the refund? Why does a company play with the customers?
Ticket number (TIN) : TBBK52548645
From :Katra
To : Delhi
Date of journey : Saturday, October 24, 2009
Travels: Assam Valley Travels
Bus type: Non A/C Sleeper (2+2)
Boarding time: 04:00 PM
No of seats: 1
Seat number: U13

They canceled it because they did not have a seat, I did not!

Please get back to me ASAP.

Sumit Saxena
[protected]

I had booked tickets for Goa (including return tickets). I had booked my ongoing journey for October 16th, but RedBus booked the ticket for October 15th. As a result, I had to cancel my Goa trip because I did not get any replacement tickets and had to cancel the tickets as well.

I informed RedBus of the same, however there was no prompt response. I had to call up the customer care a number of times before I was told that the tickets would be cancelled. Then one of the customer care representatives, Ms. Saritha, informed me that I would be getting the full refund of Rs. 3700 and also took down my bank account number. She told me that I would get my refund before October 23, 2009 (Friday). I waited till the date and got no refund.

When I tried contacting the customer care, they would either put me on hold or lie to me that they will return my call in 10 minutes and never call.

I recommend that nobody uses RedBus to book tickets

1. They are not reliable - they will end up booking your tickets for the wrong date and not even provide a replacement ticket
2. They will disappear when asked for refunds

An unreliable company like RedBus should be banned from doing business. Do not promote this company, and do not do any business with it.

Dear Sir/Madam,

I had booked a sleeper seat from Hyderabad to Pune for 04-Oct-2009, when called to the concerned travels i.e SVR tours and travels before the travel date they confirmed the tickets and exactly when called to re confirm on the date of journey SVR persons said that they are running that bus and they suggested to consult Redbus.in people on their help line numbers. now the complaints are.

1. Help line numbers answers customer calls very rarely.
2. Though REDBUS agreed that the service is not available that day.. later after 3 days they replied to my mail which was sent to [protected]@redbus.in saying that Bus was available on that day and redbus had paid the money to SVR already...

This is really irritating and clearly cheating done !!
1. For people who booked tickets online using redbus,, SVR will say bus is not running that day and contact redbus..and at that time redbus will not respond.. in the mean time SVR sells that seat to some one else.. later redbus will say bus was there on that day..

this process is not transparent and lots of customers being cheated in this way...

SVR is cheating customers and REDBUS is supporting SVR.. using online facility,,

Both redbus and SVR travels..should be sued and punished..

Thanks,
Srinivas M

Dear Concern,

This is with regards to request for cancellation of ticket.

I had requested for the same and it has not been done providing a reason that they cant do so.
While I had gotten approval from the concerned Travel Agency, Redbus didnt support on timely manner. And this has led a loss of Rs.500 to me.

Though I had requested much before time my request wasnt acted upon.

Request you to take appropriate action.

Cheating on Huns Bus ticket. I had booked a ticket for my Brother Rahul Chauhan for Pune to Mumbai on Huns Bus for travel on 13/Sep. The ticket number was TBA[protected].

Huns Bus driver/Khallasi, did not recognize the printed ticket for birth 9L. they sold the birth to somebody else and said go and complain to Redbus.in. We dont care.

Finally he agreed to give a seat at some last corner.

Issue is, I paid whatever amount quoted to booked the seat and that finally was not given to my brother.

I am very much annoyed and Never NEver book any ticket with Rebbus.

Also since it was my brother, I am a little ok. had it been my father/mother, I would have sue you gues and would have taken you guys on the streets of the Pune.

I called Redbus helpline, Huns office. Nobody helped. They accepted the fact that ticket and seat is for Rahul however nobody had guts to handle the situation and help me.

I can simply say that I was cheated by Redbus and Huns. I can only share my story with my friends and show my frustration.

Virendra
[protected]

I had booked a ticket online through redbus from Hdyerabad to Mumbai Volvo AC in Konduskar travels. The bus was scheduled for 9:15 PM but I received a sms that it has been rescheduled to 10:15 PM. When I called the number provided on the ticket, they were not aware of change of timings and asked to board the bus at 9 from Kondapur in Hyd. After talking to another person we reached there at 9:45 but there was no bus. We kept calling and each time they gave us a different number to call and asked to wait 15-20 min and said bus is coming.We kept waiting till 10:45 when they asked us to reach Miyapur as the bus would not come to the previous pickup point mentioned.
We reached Miyapur and again waited and finally the bus came at 12:15. The bus which came was not Konduskar and neither Volvo. When we asked he said to board another bus of PUN travels which said there is no seat for us.
We kept running between the 2 buses and neither was ready to provide a seat. Finally when the PUn bus left, the first bus said to board it and it will help get a seat in another bus to mumbai as ti was going till Pune. The bus reached mumbai next day 2:30 PM when it was scheduled to reach at 10 AM.
Redbus is cheating customers by listing small unprofessional travel agents and fooling people after taking the money. They simply cancel their buses when not fully booked and try to adjust seats in any bus without informing the customer.Redbus should be sued and all rights to book tickets should be banned.

Hi,
I have requested a ticket through redbus on Tuesday 18 August 2009, for travelling from trivandrum to Bangalore on Sunday, 23 August. The redbus executive called me and informed that ticket is available with Sofia lines Multiaxle A/C volvo bus for that date. I confirmed and the delivery boy delivered the ticket and charged Rs.975(Rs 950 ticket charge and Rs 25 delivery charges). Then On the day of travel, just 2 hours before travel i just called the travels for confirming the time and seat. Then I recieved the shocking news that the travels dont have any tieup with redbus and the seat number mentioned in the ticket is already allocated for somebody. It was just 2 hours before the travel and i have to reach bangalore the very next day. So i called redbus and told the issues. they called me back after some time and told that there was some miscommunication happened between redbus and the operator. So i need to purchase the tickets once again and redbus will refund the old ticket amount.
So i have no option other than to call the travels one by one and finally got 1 seat in the last row. for purchasing this i spent another Rs 60 for auto since there is not much time left for the travel to commence and the booking office is far away. After that when i reached bangalore and called redbus and told about this. then after some frequent calling i got a mail saying that the ticket amount Rs 950 is deposited in my a/c and the cheque number is given.
I then asked for the delivery charges of Rs.25 and they were not replying. then i called again and again and finally they told that they will deposit that also.
I spend almost Rs.200 for getting this back. But interesting thing is the cheque they are telling that they have deposited is not at all credited to my a/c even after 3 days(Until this time).
Also imagine if i didnt get that ticket then the loss will be vey high. Its very bad to cheat the customer by giving a false ticket and taking his money. when i enquired with some travels i came to know that this is avery frequent thing redbus is always doing. Redbus will give 1 seat to 4 people and somebody has to cancel the trip. there are incidents in which ladies are forced to get down from the bus in the middle of nigh at some unknown placest.
Please tell me how can we do some action against this fraud.

I had booked a ticket for travelling to Udaipur on 18-8-09 by Parshwanath Travels' 7 AM A/c 1+2 seater bus through this website. However, to my surprise, they changed the bus to Non-A/c without any information and intimation. When I asked them on phone, I was told that the difference in fare would be refunded in Shahibaug Office. However, after taking the non A/c bus at paldi pick up point when I reached the Shahibaug office, I was first told that my ticket is for non a/c only and hence no refund is permissible. When I insisted that it is for an A/c bus I was rudely asked where is it mentioned on the ticket? When I showed it to them, one of them told me that the Non A/c fare is Rs. 200 and hence I am entitled to a refund of only Rs. 20/-. When I mentioned that the non A/c fare on redbus site was lower than 200/- I was told it is not possible. I asked them to check up on the site but they insisted that as per their knowledge it is 200/- and if it is lower on redbus site - I may contact redbus. I tried red bus numbers also but their office was closed at 7.00 and hence there was no contact. Harassed in this shameless manner, I asked them to cancell my ticket - or at least write on it that the bus type was changed so that I can take up the matter with redbus. However, the staff on duty flatly refused to do even that. Infuriated, I told them that I will take them to task at all possible forums and that I did not want to travel by their bus. After a long ruckus they finally refunded to me Rs. 220/-. Because of this harrowing experience - I had to take a rickshaw to St bus stand and travelled in a Rajasthan roadways bus - causing extra expenses and delay. This rude behaviour and cheating by bus operator as well as this site will lead to lowering their goodwill and standing. I would say - NEVER USE REDBUS AND NEVER TRAVEL BY PARSHWANATH TRAVELS.

www.redbus.in

I had booked my tickets yesterday (11th august 2009) with www.redbus.in on telephone call. The customer care representative of redbus sold me a ticket from Bangalore to Vijayawada dated 14th August 2009. Through out my conversation I was assured a window ticket in the middle of the bus and also my ticket says L11, which is supposed to be in the middle of the bus and also a window seat as confirmed thrice by the customer care gal.

Ticket details:

Ph:[protected]
Name: Raunak Raheja
Ticket No: TB[protected]
From: Bangalore
To: Vijayawada

Date: Friday, August 14, 2009
Seat No. : L 11, Passenger : One
Dept Time: 8.45pm, Diwakar Road Lines
Boarding Point: Indiranagar
Bus: Volvo A/c Seater

Now today I finally get the ticket hand delivered at my office, and I call Diwakar Roadlines the service provider to check up, and to my horror he says the seat are flexible also can be the last 5 seats. Most probably would be them only.

I just called back redbus and the executive very coolly says cancel the tickets???

Dear Sir,

Kindly note that I have done the booking online for my trip and made the payments as per the rates shown on the website of the company through my credit card, after repetitive follow up I got a call from Pune office of Red bus saying that I need to pay Rs.100 extra per ticket as there rates have got revised (although the same was not updated on their website ) else the tickets will not be confirmed and the refund of the same will be done through cash coupons which can be adjusted only against thier tickets in future .

Request your help as I feel cheated and have faced lot of inconvenience as my money got blocked and lost my precious time as well wherein the case is still hanging in air.