Red Bus Complaints & Reviews

I booked a ticket on dec17 2010, for make a journey to travel bangalore on 19th dec 2010.while booking my amount from bank had debited. but my ticket was not booked, i didn't get my ticket number. i talked with their customer support on 17th dec itself they said that my ticket was not confirmed and they didn't get the money from bank. They said to put a mail to their support team. i put two mails on 17th and 18th dec 2010. they replied that they getback soon. but no response from them. But on 20th dec at 6.33p.m i got a mail from them saying that sorry for the delay your ticket confirmed on 19th dec 2010. and sent me a ticket number. Then i called them and asked they say to put a mail again.
Rebus team had cheated me. there response is very poor.

I AM BOOKED ONLINE TCKET THROUGH REDBUS FROM PUNE TO BANGLORE ON 24/11/2010 BUT DUE TO SOME TECH. PROBLEM MY TICKET WAS NOT BOOKED BUT AMOUNT WAS DEBITED (RS. 1200 ) ON MY CARD REGARDIG THIS I SUBMITTTING COMPLETE THROUGH MAIL (REF. NO. 1097683 ) BUT NO ACTION WAS TAKEN BY RED BUS.

With reference to the above i wish to bring the following:

1. We have booked ticket from Chennai to Madurai for travelling on 4th November 2010 but cancelled and informed through mail on November 2 at 8.30 PM.
2. As i have not received any acknowledgement for next 24 hrs I have reminded them by mail on November 4 at 10.27 am.
3. Subsequently i received a confirmation mail on on 4th instant at 10.50 AM informing order Number as 2581849.
4. I have also received one more mail from redbus stating that the ticket is not cancelled within 12 hours but the first intimation was sent on 2nd November itself.

Furthermore they have sent few mails that already a payment was made but later understand by myself that it is some other payment transaction which they have wrongly sent to my for my query which also i noticed them by few mails and till now i have not seen any reply for the same.

Though the ticket was booked during Diwali, cancelled well in advance.
They have charged very exorbitant rate and also there is high demand for seat as such the seat was not empty when it traveled from Chennai to Madurai on 4th instant.
I have also filed a complaint to the police commission and a copy is enclosed.
A copy of complete mail communication is also enclosed for your easy reference.
A copy of booked ticket is also enclosed.

I prey the concerned, the travel agency people should be punished for their wrong doing as most of the cases things will not be brought to the concerned because of one or other reasons.

I need a reasonable explanation along with the refund.

Attachment could not be loaded as the file format what i am having is acrobat may send separately by mail if confirmed.

thank you,

R.Venkat

Beware Redbus charges customers for their system's fault. Read their terms and condition and before buying tickets from them.

http://www.redbus.in/TermsandConditions.aspx
Point no 7 In case a booking confirmation e-mail and sms gets delayed or fails because of technical reasons or as a result of incorrect e-mail ID / phone number provided by the user etc, a ticket will be considered 'booked'

My case is an example of it, read through the replies of their support team and how they escaped.



Mail chain with redbus support team
[protected][protected][protected]

From: redBus Support <[protected]@redbus.in>
To: mayur senjalia <[protected]@yahoo.com>
Sent: Mon, 6 December, 2010 9:56:06 AM
Subject: Re: [CaseID#1098238] payment failure

Dear Customer,

Greetings from redBus.in!


As per the terms and conditions given in the ticket ( point no 7 In case a booking confirmation e-mail and sms gets delayed or fails because of technical reasons or as a result of incorrect e-mail ID / phone number provided by the user etc, a ticket will be considered 'booked' as long as the ticket shows up on the confirmation page of www.redBus.in) we would not be able to process refund as per your request. For more details you can visit http://www.redbus.in/TermsandConditions.aspx





Best regards,
Riyaz C,
redBus Support Team,
Phone:[protected]FYI-12345 on your mobile keypad)

12/05/2010 14:10 - mayur senjalia wrote:
Resending due to no response.

[protected][protected][protected][protected][protected][protected][protected][pr...⇄

From: mayur senjalia <[protected]@yahoo.com>
To: redBus Support <[protected]@redbus.in>
Sent: Wed, 1 December, 2010 12:10:44 PM
Subject: Re: [CaseID#1098238] payment failure

Hello Sir,

May be ticket was booked and you got some ticket number in your system. But how would a customer know whether his ticket is confirmed or not unless you give him some kind of notification. I have not received any kind of notification(mail, sms, call) for this ticket. And moreover, your system showed an error to me that at the end of transaction "sorry the seat you have selected is no longer available, please choose other seats". In this case what would you do if you were a customer ? Obviously, you try to book some other seat on the same bus or on some other bus. I did the same.

It is a clear case of failure of your system, so, I think you should refund the money for that transaction. Please let me know what is your decision.

Thanks,
Mayur
[protected][protected][protected][protected][protected][protected][protected][pr...⇄
From: redBus Support <[protected]@redbus.in>
To: mayur senjalia <[protected]@yahoo.com>
Sent: Tue, 30 November, 2010 6:52:58 PM
Subject: Re: [CaseID#1098238] payment failure

Dear Customer,

Greetings from redBus.in!

Thank you for contacting redBus.in.

We are sorry for the delay in the reply

For the below mentioned transaction id the ticket was booked and the ticket number for the same is TCCN26388998.



Best regards,
Yakob B,
redBus Support Team,
Phone:[protected]FYI-12345 on your mobile keypad)
[protected][protected][protected][protected][protected][protected][protected][pr...⇄
11/25/2010 17:30 - mayur senjalia wrote:
Hi,

I tried to book a ticket from Hyderabad to Bangalore using netbanking of ICICI bank on redbus. After successful payment it showed that "sorry the seat you have selected is no longer available, please choose other seats".

Amount had already been already deducted from my account, but I didn't get any ticket.

So, I request you to refund the amount deducted.

My Account number:
[protected]
Bank: ICICI bank, Ahmedabad branch.

Reference number provided by bank: "BIL/[protected]/hyd_blore/3479609"

Thanks,
Mayur

I had booked 5 tickets from goa to bangalore by online portal Red Bus (paulo travels) on 1st nov, non ac sleeper. Pick up time was 9.15 pm from canocana bus stand. We reached there at 8.30pm and called paulo travels and informed them, we even asked them drivers number but they did not give.

Later we kept waiting and after 10.15 we felt that something is wrong. We tried calling paulo travels for an hour and then another bus of paulo travel came and they told us that our bus had already left.

We were stranded on the road at 11pm with no hotel bookings and no means of transport available.

We then requested driver of another bus to drop till the other bus if possible.

Five o[censored]s (3 girls) travelled standing in a sleeper bus for three hours to catch the other bus, two of our friends (girls) have fallen sick because of this torture.

The drivers of our bus informed us that they had no information of any pick up from canacona so they did not stop.

I had booked these tickets from red bus and hold it accountable for this mess up.

Ticket Number: TCB[protected]

Helo sir/madam

I am complaining against redbus service.i have booked a ticket from trivandrum to banglore on 28th november from some agent online.My date of journey was 4th nov. They charged Rs1450(More than double) for the ticket.Time of departure was 6.30 pm and arrival time was about 9.30 am on 5th nov.Bus departs 1 and half hour later.Then they say there is some problem in AC .they stopped somewhere at road side and start repairing but doesn't work.There is no A/C no Fans are working(starts only for an hour during whole journey).Bus condition was very Normal after paying a huge some of money.Bus was late too much so they move fast and we are unable to sleep properly.They provide only one driver for such a long journey of 750 km.so he stops for refereshment after every 2 hours.We call the agent who guides us to the bus at that day.he said i am not"responsible".We all psengers in the bus feels cheated.Bus reached 4 hours late from the scheduled time.We were too much haarased by the deteoring conditions in the way.I was not providing the image of the ticket coz they took ticket from us before journey and give us a card .And moreover ticket was issued on the account of Dharma Tour And Travels which seems not exist.My boarding point is Madivala.The card was boarding pass which i was tagging .
Details:
Bus No- KA 01 D 1313 (belongs to sam tour and travels)
Boarding Point- Madivala
Normal fare:650 to 950(Non ac to multiaxel )

Hi,

I have booked a ticket on 1 Nov 2010 from chennai to coimbatore for 03 Nov 2010, Via Redbus website for Rs 660/- ( High Fare cos of diwali season ) . on 2 Nov 2010 Evening i got a call from redbus office[protected] and conveyed message that bus has been canceled since the bus i about to travel got Accident (unbelievable! he provided me some option to book the ticket in rredbus network for rs 800/- ) but i rejected the option and asked him to cancel the ticket ,and he canceled the ticket and i got confirmation in mobile also. I waited for 3 days still there is no info about money refund. I have sent many mail to redbus Customer care,but no reply from them.here is my ticket details, TCBV45758724.There is no reponse from redbus customer service yet.!!

I have booked two tickets to travel from Tiruvarur to coimbatore on 03.10.10 through this website. but on boarding time the travels people did't gave us boarding pass and not allowed to board in the us mentioning as online ticket issued by the redbus is invalid. we faced high difficulty to travel from tiruvarur to coimbatore. after sending several mails and making several phone calls there is no proper answer from them. Still now they did't apologies for their mistake and did't make the refund amount.

I was highly cheated by redbus.

sir i booked travel ticket for kaleeshvari travels vijayawada but ticket not generated
below is transaction detail

26-Sep-2010 (26-Sep-2010) TO TRANSFER
INB Avenues India Pvt. Ltd
(CCA[protected]IG29703522 TRANSFER TO [protected] AVENUES INDIA PRIVATE)
pls refund
my details
suresh
[protected]
sbi acc no [protected] GANNAVARAM branch code 0783

This is Senthil Kumar from Bangalore.

I would like to share my worst experience with the worst bus operator - Sangeetha Travels, Bangalore booked through Red Bus.in

After paying 2 times more than govt A/C volvo bus charge, I booked the ticket through red bus service.PNR # TS-RB19299

As per the travel schedule on Friday 18-06-10 at 11.10 P.M., I have arrived the travel office at 10.30 P.M to catch the bus. In the traval office more than 40 poor Customers - ladies, kids and gents stood outside the travel office to get the bus on the road. The road side liquor shop bad smell and the drunker walking that way also made the atmosphere very ugly.

To get the boarding pass, I tried to enter into the office in the crowd of 25 people, I got it after 15 minutes of struggling inside the crowed to get the boarding pass.

Somehow I managed to got the pass and relaxed outside of the travel office. The clock touch 11.30 P.M.the bus number 8899 as per the agent was not arrived the location.

Meanwhile the agent's assistance said bus is standing at the next road which is 200 mts from the office. We managed to took out luggages. But the bus not arrived.

Again we came back to the same office. Poor ladies also moved to and fro with the small kids and luggage at that time due to irresponsible information.

At last around 12 A.M. one bus had come. All the passengers asked to board that bus to reach other bus Sangeetha travel office. But no information about the magic bus 8899.

After 15 Mints travel we reached that location and again asked to wait for that mysterious bus on the road. So many adult lost the control they shout at the agent. No reply. One of the dog started barking against us.

Time reached 1.15 A.M.some other travel bus came. Travel agent asked some passengers to board that bus for the Chennai.

mean while during their talk, we understood that the assigned bus was taken by other travel agent and sent to Chennai, So, he did not received it.

I got the 2nd bus to board and the seat availability was allotted as per the availability in the bus which made our travel hell. The bus reached chennai at 7 A.M. which totally affected our morning schedule and work.
This type of idiotic service and stupidity in the management of the travel agent ruin the customers happiness and travel plan.

So, I really lost my joy of travel on that day which made my entire day unhappy.

I have booked a ticket on 17th may 2010 for Hyderabad to Pune in omer volvo bus

Ticket Details

Mr Rahul Reddy
Ticket No: TC6F69348533
PNR # OMRMFUT63374745
From: Hyderabad To: Pune
Travels: Omer Travels
Total Fare: Rs. 750.00
Seat Nos: B1
Bus Type: Volvo A/C Seater Semisleeper (2+2)
Journey Date: Sunday, May 30, 2010
Dep time: 09:00 PM
Boarding Point: Nampally

At the time of boarding omer bus superintend collected Rs 500 saying that they will open the ticket booking only 10 days before and booked ticket is not valid
If that ticket is not valid why the use of booking tickets in advance
Same thing has happened with 2 people in the same bus, I need the complete explanation for this.
and who is going pay me the RS 500
Even i tried to call up on support number, the number was busy for 10 mins

Pathetic customer service, worst experience - used first time in my life and last. Friends don't even think about booking tickets through www.redbus.in. Booking process is so smooth till you made the payments but after that .... #%%#&*@.

I have booked tickets from Mumbai to Shirdi online using redbus.in, they have shown bus service by some Yash Line travels, provided tickets with the contact information of the bus provider but all numbers are invalid, talked several times to Red Bus customer care, but they are disconnecting my call just after hearing my complaint that numbers are invalid.

Amount was small 560 only but experience is great.


Beware !!!!!!!!!!!!!!!! Don't use Red Bus services.

Hi,
I am SM. Rabbani. I have used the site "http://www.redbus.in" to book my travel ticket with my Credit Card. I booked the Ticket for "Kaveri Kamakshi Travels". The Ticket was booked from
Hyderabad to Vijayawada on 10th May 2010 at 6:15 PM. My journey time was "11:15 PM on the same day[10th May 2010]". The total fare was Rs. 460.00

Due to some plan change, I tried to cancel the ticket. It was not allowed to do so. So, I tried to call the "RedBus" customer care on phone. They were saying that as per some "Travel's rules", it can be cancelled before to the 12 hours of journey time i.e., "11:15 PM on the same day[10th May 2010]".

But I was booked my ticket at 6:15PM and tried to cancel by 7:10 PM. So there is 4 hours grace time for the bus to reach at my boarding point. So there is chance for the travels that any other seeking people can book the ticket.

They are refusing to cancel the ticket. Please do the Justice for us.

Thanking you,
SM. Rabbani,
[protected]
rabbani.[protected]@gmail.com

Hello Sir Mam,

I am Khushal Joshi , I had booked a ticket form redBus.com of A/C sleeper Bus on 26th April 2010 for journey on 1st May 2010 from Akot to Pune (Ticket No# TCT5T[protected] for 2 passengers .

redBus have provided me above ticket with Bus Operator Name Sanjay Travels.

On asking contact number of sanjay travels several times, redBus is unable to give me contact number .

As per your schedule bus Departure time is 10:30 PM while Bus came at 12:15 at Akot , we can consider this delay , but real story starts after this.

When we enter in the bus we found that other passenger is sitting on our seat and on asking the Bus driver he said , They have not booked any seat on my name, more over he said they don’t know about redBus and they have not authorize redBus to book the ticket on behalf of them.
After that we have to plea him to give us any seat as there is no other option for us , so in call of humanity he provided us a seat above luggage space (last seat in bus where their cleaner used to seat).So my friend and me have to adjust in single sitting seat and starts our journey to Pune.

After that I hade make complain with redBus , so their Customer care Executive told me that they will refund a one ticket and i just have to drop mail to [protected]@redbus.in.

Almost after 4 days and several mails i got reply that, redbus will not refund any amount because sanjay travel is not accepting any fault.

i have hard copy of ticket and all the mails that i have sent.

Can you please take action on this issue, its not matter with money but at least they have some ethics.

Hi All,

redbus website did not allow to cancel a single seat if youu have booked more than one.


i had booked 2 seats from belgaum to bangalore @950 and wanted to cancel 1 seat in that.

redbus.in dont have the option to cancel one seat as i tried to do that in the website it asked me to call the customer care.

I called the customer care and spoke about the cancellation of one seat they said its not possible to cancel that single ticket.

As I asked for the alternative he said 2 seats should be cancelled. And again i need to book a single seat. Then he said the charges are 50% of the whole ticket.

In my case I paid 950 rs for 2 seats, then 50% of that is 475rs.

Its foolishness to cancel the ticket for 50% and to book one single seat ticket again as it waste of time and in terms of money anyways its loss of the complete one seat.

Looking at the above, public are getting cheated for no reason and custumer care executives are misleading the public.


Accirding to redbus.in,
For example let us assume 1 seat cost is 500 rupees,
1 ticket with 1 seat costs 500, if i cancel that ticket i will get 250 rupees which is fair enough.

1 ticket with 2 seats costs 1000, if i want to cancel 1 seat in that ticket and is not possible but if i do so will get 500 rupees which is cheating
where in i am losing complete 1 seat fare.

1 ticket with 5 seats costs 2500, if i want to cancel 1 seat in that ticket and is not possible but if i do so will get 1250 which is cheating where in i am losing 2 and half seat fare.

I belive the above as fraud/cheating.

This is as per the tele booking did by Redbus.co.in - Ph. - [protected] by Ms.padma and confirmed the order thru' Order No.-1902142, today for the below trave:

Mr.Santosh Upadhyay 31 M HYD to Bangalore Kesanani A/C Sleeper Rate 779/- dep. 18:15 Hrs. seat U12 UB

And after the booking and payment made thru credit card she said that the ticket will be send to my mail in few minutes. Even after few Hrs when I didn't get any confirmation, then I called the red bus call center for confirmation and I was informed as the server is down the mail will be forwarded in half an hour.

Again following us I was informed that my ticket is not confirmed due to some error and some one else is given that seat.

As informed to the agency, I am leg patient and had undergone ACL Legment surgery and under medication, need to be in bangalre before 9:00 am tomorrow for the review.
Secondly, I cannot seat and travel for long Hrs due to my knee positions.

last but not the least I donot have excess money to just spare and wait for their refund for 7 days as specified by Ms.Padma (Red bus agent), for your mistake and mis-lead/ booking made by them

Hi Support Team

My name is Daoud Ahmed Ansari, my brother got recently wedded and we booked two tickets for DELHI-MANALI on Saturday 03rd April, 2010. The bus service was of Hira Himachal bus service and was perhaps operated by M/S kaushik tours. The bus was late by one hour in DELHI and started for MANALI. Then the trauma started for newly wedded couple:

1- The bus was stopped in the middle of the night by PUNJAB POLICE in/around CHANDIGARH as BUS OPERATOR/DRIVER has not paid ROAD TAX.
2- The cops took the BUS in some kind of jungle.
3- The passengers were asked to disembark from the BUS.
4- Everyone was trying calling helpline i.e RED BUS and the bus operator, no-one came for their rescue/help.
5- You may understand the situation if the person reading this email has some sympathy.
6- The newly wed couple was forced to wait for 4 Hours in the dark and the cold weather.
7- When I tried to contact[protected] on SUNDAY, I kept on waiting for hold of 2 mins 31 seconds multiple times but no one came online to hear my grievance.
8- The bus finally reached around[protected] Hrs which resulted in a days loss in their schedule.
9- Now we are looking for two things:
A: Explanation & Clarification for this.
B: Written apology with compensation.

I won't say that we would go legal or to consumer forum for redressal of this issue instead our next communication will be through them only.

Let's see if REDBUS is interested in resolving this issue directly with us or through a third party.

Regards'
Daoud Ahmed Ansari
(#[protected])

i have booked my ticket from hyd to mumbai on jan 19th for the journey date 20th jan in dhanunjaya travels for the seat no F4 through internet banking.at that time money was deducted from account but ticket not booked again i have booked for the same seat through ICICI bank at that time ticket booked. i have given number of mails to redbus and i called many times to redbus customer care but they asked me to provide bank statement and IFSC code and another bank account details , i have submitted all what they required but till now i didn't get my money

I had booked ticket for BELLARY from Hyderabadon Feb 26th, but i did not receive the ticket and amount was deduceted from my SBI account As a result, I had to cancel my trip because I did not get any replacement tickets and had to cancel my plan as full day after booking the red bus agents from morning to evening they were telling over phone that they are finding out the reason etd.

They asked to send me the screen shot of my bank accound i sent the same but did not receive the response neither i received the ticket neither i got confirmation from their side i called arounf fifty times in one day to get my ticket confirmation.
They use to receive my phone and put me on Hold. My case id with RED Bus is ID 1011482

I have contacted more than two hundred phone calls to them and around twenty five mails, i have spoken to Mr Praveen, Javidh Mansoor at Hyderabad but they just disconnect the phone calls after putting for hold.

I informed RedBus of the same, however there was no prompt response. I had to call up the customer care a number of times before I was told that the tickets was not booked. Then one of the customer care representatives, She told me that I would get my refund etc I waited till the date and got no refund.

When I tried contacting the customer care, they would either put me on hold or lie to me that they will return my call in 10 minutes and never call.

I recommend that nobody uses RedBus to book tickets

1. They are not reliable - they will end up booking your tickets for the wrong date and not even provide a replacement ticket
2. They will disappear when asked for refunds

An unreliable company like RedBus should be banned from doing business. Do not promote this company,

Now i am going for Consumer court.

Dear sir,

I had booked ticket No TC3R32374424 from redbus. after confrim ticket the bus oprator forced me to travel in driver cabin during entire night journey. follouped sevaral times but is of no use. pls help me to resolve this as i want compansation from them for mental, physical & economical harrashament.