Red Bus Complaints & Reviews

We have booked 2 tickets from Tirupattur to Chennai FOR 9.45 pm

We were waiting at the boarding point from 9.15 PM.
By 9.20 we called up redbus call center office and taken the bus operator’s contact number ([protected]) but this number was continuously ringing and no response
Again we contacted redbus call center and now they have given another contact number ([protected]) but this number was switched off.

After this we made several calls to your office and by 10 .30 PM bus operator told your office they have picked up the passengers but still we were standing there and after that redbus call center contact number was connected to voice mail and we were not able to reach the bus operator we were there at boarding point till 11.15 PM. (details may be tracked from your Call data Record)

on sending this details by mail they have just initiated for refund of the ticket charge

hello sir Date[protected]

I have booked my ticket from Redbus onlie on 11th jan 2013 for journey from Ahmedabad to Jamnagar wid mob no[protected]..


Due to technical fault from redbus they deducted the payment from my account twice & they promised mw to return back within 7 days and now its 1 month and 14 days i have not recive refund.. a fraud has beed done with me...

i have tried around 20 times by calls and emails..

not even a single positive response from their side...

i had made lots of call around 15 times.. my telephone bill is around Rs, 150 for requesting my refund.

Payment has been deducted twice but once they booked ticket and other payment yet not received...

hope this complaint will do work for me.

Thanks & Regards

Sagar S Samani

[protected]

Ahmedabad.

Hello Team,

While booking a ticket from Davanager to Pune i have faced payment failure issue, I tried two times two times, two times i got this issue.

two times amount is deducted from my account, i called redbus support team and i raise the complaint against this issue,

only one time amount is credited to my account, The amount should credit two times. Please do the need full.

Please find the following details for more information.

Ticket details:

Distination:Pune
Source:Davanagere.
Amount:910
Tried times:2
Total amount deducted:910+910=1820rs
Amount credited:910rs

Ref number:17256507

I have sent this mail on[protected] till now i did not get my amount back, almost 1month 15days are completed. this so worst service i have faced, 6 times i called to redbus costumer care when i called they hold the call for around 5 min i have spend almost 100rs for calling them. Every time i call the executive will complaint is logged and all but i did not get any good response.

Hi,
I used redbus.in to book a ticket, after i made the net payment, the redbus webpage loaded with a promo ad, this promo ad has no close button and it blocked the full webpage, so i couldnot able to see the underlying ticket details and to know the status of booking, it was annoying very much- blocking the full screen with an ad and without any close button.
Think before using redbus.in

Hi Sir, I have booked a ticket on 09th Jan 2013 from Red Bus online with below details:

From: Hyderabad
To: Vijayawada
Ticket No: "TF2B98333764"
PNR No: "RSKQAKY47393393"
Passenger Name: "Mr G S V SRINIVAS"
Seat: G1.
Scheduled Departure: 10:20 PM
Boarding Point: KPHB (near chandana brothers).

I booked the ticket at around 9:30 PM on the same day. We got a call that my sister's health is not good and was advised for MRI scan and so booked the ticket for my Brother-In-law.

After booking the ticket, called the number given in the ticket was given driver number which I called and was told to wait at the boarding point. My Brother-In-Law reached the Boarding point by 10PM and waited for 30 min. Still the bus didn't came and so called the driver number again.

To my surprise I was told the bus left the said point at 9:30PM itself... means by the time I bought the ticket, it left the destination???? Then why was the ticket sold by Red Bus to me giving wrong info of the starting time?

When I called the bus driver again asking why was then we were told to wait there when called earlier, giving some lame excuses saying the actual bus went to repair and so it was clubbed with another bus which actually left at 9:30 etc... Seems these vendors are clubbing multiple buses based on passengers and playing games.

In any case, I immediately called back Red Bus explaining the same. I was told to wait in the call and will get back to my after talking to the Vendor... I waited in the call for 20 min.. but there wasn't any response. The Vendor (phone number in the ticket) was switched off when I tried.

I reported this through mail In next couple of hours and got a reply from Red Bus initially that they are looking into this and later after a couple of days got reply saying there were others that boarded the same bus on given date. But they never confirmed the time though. I raised the same point again and was told will get back to me again but till now... never got back.

It was not of money but the way these Vendors and a reputed site like Red Bus are playing together. Especially with the situation in which we booked the ticket it was WORSE experience and with the way Red Bus is responding, I am very very disappointed.

I request whomever concerned to consider my complaint and do the needful.

Thanks & Regards,
Raja Sekhar K

Hi I booked Delhi- Katra and Katra Delhi Ticket from Travel point , Red bus , the travel was very very painful and the services are pathetic.

redBus ticket # TEDG74266222 on Dec 21, 2012
redBus ticket #16160595 on Dec 23, 2012
For Delhi- Katra the Dep time was 8 PM and the bus started on 9:15 PM,The bus was in the worst condition , after that it take hault on maximun 10-12 places , Driver was not carrying proper documents , so at the time of checking the security arrested and it caused a delay of 1 more hour , so as according the bus was supposed to reach on 8 AM , but we reached there at 6 PM , it spoiled our entire programme, also we were metally harrased by bus service .

the story doesnt stop there at coming part we came to know that the bus reserved by us will not arrive and we were shifted to another bus .

the service of red bus is totaaly pathetic , we want full refunds and apology from the bus service

Kiran

Redbus is a pukka fraud, please don't book any tickets with these idiotic peoples. I booked for my travel from Delhi to Jaipur and from Jaipur to Delhi. The ticket cost was Rs. 600 + Rs. 600. My bus has to be boarded at 12.20 AM at Reliance Metro Station, New Delhi. I was waiting from 18:30 previous day evening onwards, no one was in that point, I continuously called both Redbus and RST Travels regarding the same. RST Travel didn't pick the call and Redbus bluffed me saying that the place where I was waiting is the pick-up point.

Steeringly was waiting till 1 AM, none turned side. I was frustrated and got a cab from Delhi to Jaipur and as my return was on the same day, I retained the cab with me to return back. I cancelled the return ticket also. After 190 minutes of call over phone and 38 emails they refunded me Rs. 300. When I queried about the balance Rs. 900, they make me to hold on call for several minutes and internally they chat with the other colleagues.

The same was also informed to Phanindra Sama, CEO through email and to Charan Padmaraju, CTO. These people are the key people behind this big fraudulent. I am not sure whether they are born in proper way. People born of proper way will never perform these types of activities.

I booked the above ticket for my younger brother. The Journey is Chennai to Theni on JR Travels. During the boarding time the bus driver denied to accept the Redbus ticket and left him on the Bus stop. I called and informed Redbus about this and Redbus promised a journey on the next bus of the same travels. At first travels promised him that they will board him on his reserved bus in the hotel and took him on the board and asked him to sit on engine. But at last they refused to do so forced him to travel by laying on foot path. Also the bus driver harshed him a lot. Its been mentioned in the ticket itself that its the responsibility of REDBUS to provide us the promised seat. But we weren't provided seat also we have been treated with disrespect and harshness.

Please do the needful and protect people facing struggles during travel!

I have booked to & fro tickets for 2 persons from Delhi to Dehradun in Kalpana Travels through Redbus.in website. The date of my travel was 19th November 2012 to Dehradun and on 20th Nov to Delhi. I had paid a total of Rs.2600 for the above travel. Since the it was sleeper coach, I thought we would have the comfort of sleeping in the bus rather than seating. Hence I booked both the tickets for Kalpana travels through Redbus.in and none of the other ticketing websites had this travels in their list.

The scheduled departure of the bus was at 10.30 pm from Delhi. But the Bus started at 12.30 am i.e 2 hrs late. The staff were very rude and did not give us the seats which we booked and instead given us seats at the back. The bus reached Dehradun more than 1 hour late. The bus is very horrible and the staff were very rude. Do not ever book this bus. Worst bus. Even Uttarakhand state buses are much better. They also cheated other passengers who have booked the tickets to mussorie and dropped them at Dehradun only and didn’t even refund the amount.

Now, my return bus from Dehradun to Delhi #TECG65845587# was scheduled to depart at 10.00 pm from ISBT, Dehradun. We reached ISBT by 9.30 and searched for the bus for more than 30 mins, but couldn’t find it. I called one of the phone numbers given at the time of booking.I was given another number to call and then when I called the second person, he gave me number of one more person to call. So I called the 3rd person, then I was told that the bus is cancelled and I was told to board bus of another travel which is a seater and ticket price is 550 and I would be refunded Rs.100 in the bus.

The bus was so bad that the seats were torn in some places and the whole bus was reeking of bad smell. I called up the Kalpana travels people and told them to refund the amount and I would travel by another bus, but they said the amount will not be refunded and also threatened me.

I called up the Redbus. In customer care and told the story, they asked me to be online and I waited for more than 10 mins on the phone and then I was told that I will get the call shortly, but nothing happened and no one called me. I didn’t take that bus as it was about to start at 12.30 am and I had to catch the flight the next day morning.

Red bus people have never called me regarding the bus cancellation or amount refund, though I mailed them twice.

We were cheated by Kalpana travels and also redbus people. The worst ever customer service and the worst ever bus. These people only try to loot money of the people by making false promises. Redbus is the worst ticketing website.

My sincere suggestions to the people who read this is


Not to book tickets through Redbus. They are not responsible for anything once the ticket is booked and they don’t even try to solve the issue.

Never ever book ticket in Kalpana travels. The worst ever travel I had seen in my life. They just don’t know how much a customer suffers when the bus is cancelled without any prior intimation.

Redbus customer service sucks. The agents donot answer properly and keep the call on hold for long time.

the agents do not have any knowledge of the real scenario of the bus operators and the reasons for change of bus or cancellation of tickets.

DO NOT EVER BOOK TICKETS BY REDBUS.


Anyway I am going to take these guys to the court and get justice done to me for the mental agony they had put me through, the physical pain I had to undergo, the monetary loss I had to bear.

DO NOT EVER BOOK TICKETS BY REDBUS.

Never Book Tickets from Red bus read this

Your services and the agents you are associated with are completely pathetic, either I will file a case against you or someone from the 60 people who booked ticket from your company last night, we had booked bus from Delhi to Lucknow. The bus was supposed to be an AC bus and had to come at 8 o clock night at some bus stop near Patel Chowk. It came at 12 o clock night all the kids, ladies and older guys were standing there hungry and sleepless.
Neither your awful company picked up our neither did any of the agents numbers you have provided. You have not even taken care of checking whether such companies exist or they are just on paper. It could be possible that the company we booked ticket from is just a fake company. You took 1000 rupees from (Thousand rupees) and yet still I am here in Delhi.
You have made it a joke of fooling and playing with people's sentiments. I called up more than 20 times, your phones, customer care numbers for delhi seems to be on answering machine and no one is even going to pick up the phone.
I want my money back.
I don't care whether you have the policy to give money or not we have been cheated by you because you have charged us online. Those 60 people later thrashed the driver for being rude with the people. And a police case has been filed against them, next in line is redbus.
Please provide me the written address of MoonLight Friends Holidays company and also your written address well.

The driver who came up was completely drunk I wonder whether he was going to take us home or hell. The bus was a non ac bus, and we made payment for an AC bus.

It you who we are giving money have you ever cared to take notice or make a personal human check on these companies services, if not they how come you are fooling people by providing tickets to their pathetic services. Just to make a fool out us. You have considered this a joke, to take money and leave rest on fate.

Your services are awful you should stop booking tickets online and fooling innocent people.
This mail will be forwarded to every review site over the internet until I and those 60 people get our money back.
Its your responsibility.
-Nancy

I have booked the ticket on Oct 25th for 4 seats operated by Orange travels for travel date Nov-18. The tickets were somehow got cancelled on Oct 26

Following are the issues:

The cancellation charges were 50% which is too much. Orange travel’s policy ( orangetravels.in) it should be 10% and it can not be 50%. Why is it different in redbus.in?

Cancellation Charges as per orangetravels. http://www.orangetravels.in/cancel
• Less than 1 hours from the station departure time:100 %
• Between 1 Hrs to 2 Hrs from the station departure time:30 %
• Between 2 Hrs to 3 Hrs from the station departure time:20 %
• Between 3 Hrs to 24 Hrs from the station departure time:10 %
• With in 24 hours from the station departure time:10 %
• Between 3 to 7 days before station departure time:10 %
• Between 7 to 30 days before station departure time:10 %

Not sure whom to take the issue with.

MY FATHER IS SICK AND NEED TO TAKE HIM TO HOSPITAL AND MY PRESENCE IS REQUIRED. THEN I BOOKED A TICKET FROM MUMBAI TO HYDERABAD BY USING REDBUS ONLINE. MY AMOUNT HAVE BEEN DEBITED FROM MY ACCOUNT AND TICKET NOT DELIVERED. WHEN I APPROACHED THE CUSTOMER CARE TOOL FREE THEY SUGGESTED ME TO CONTACT[protected] THEN I DID THE SAME BUT THEY ARE NOT CO-OPERATIVE AND NOT IN A POSITION TO UNDERSTAND MY QUERIES AND FINALLY I EXPLAINED THEN THEY ARE SAYING I NEED TO RE BOOK THE TICKET. I ALREADY SPEND FEW AMOUNT HOW THEY CAN EXPECT ME TO MAKE ANOTHER PAYMENT. THIS IS TOTALLY UNFAIR. IF I DONT HAVE NAY MONEY HOW CAN I TRAVEL AND HOW CAN I ATTEND MY FATHER TREATMENT PURPOSE. NEED SOME QUICK RESOLUTIONS TO AVOID SUCH IDIOTIC THINGS.

Third grade of buses in which no passener goes but online tickets can be sold even charged 57% more in bus fare because you have already paid the amount and it is the time of departure of the bus and you have no option in your hand except either leave the bus & fight against the Redbus.in or go your own way ?
Today my wife had to go to Indore from Jaipur, she checked the status via Redbus.in where she saw that she could get the bus at 7:00 pm today and she saw the images of the bus shown inthe website which were very clean and seats were looking very comfortable like a new bus and finally she booked a ticket and she was given the bus no.as RJ3 0150 finally we got the bus at some pickup point on the way and for that we had to wait for 45 minutes from the scheduled time, as we entered the bus I saw that the bus was completely dumped with all 3rd grade of seats and sleepers with full dirt inside, all garbage here and there inside, a complete waste of money and it was not at all comfortable in any manner to any pssenger inside, it was a very old bus which we can say that it was an OLD TRUNCK.
I have talked to my wife several times on her way just now and she is very sad and very very uncomfortable in the bus with very bad seats and sleepers, it is a very big cheating with the passengers who think that redbus services are reliable, even I contacted the telephone numbers and complaint that why you booked my ticket in such a worst bus when you have charged premium amount and he replied that the fare is Rs.350 per sleeper where redbus has charged Rs.550 from my wife, Redbus has cheated us by showing wrong pictures of the bus from outside and inside and charged extra amount which is not the correct fare and Redbus has earned a handsome commission on just 547 kms. Of journey.
I advise all who uses internet services that be careful “ EVERYTHING WHICH GLITTERS IS NOT GOLD “ check yourself and don’t trust anything on net and specially on Redbus which is just an online commission agent .

I booked ticket from Pune to Hyderabad on 09.10.2012. Departure time: 11.00 PM. I go there by 10.10pm, Found travel agent office closed and no response for phone.Called red bus, no proper response.Waited till 12.00 PM midnight and bus had not come. Checked with bus (Orange Tours & Travels) provider and informed bus was cancelled.Ticket No: TEB[protected].
Made Several phone calls. My meeeting with my forigen delegates in our company was cancelled and i am in bad position.
Worrest red bus communication and their support.
How can i take legally action on Redbus.
My Name: T.Ramesh
E-Mail ID: [protected]@yahoo.co.in

Hi,

Dear ALL Passengers


I am siva , I recently traveled from Hyderabad To Bangalore through RED BUS.com, It's completely bad experience

This red bus.com team will take wrong information from Travels & they are Maintaining wrong information in RED BUS site.

I booked ticket up to Banglore last stop marathalli, but the travels bus is stoped in Banglore first stop.

RED BUS WORST SERVICE


DONT BELIVE REDBUS


PLEASE DONT BOOK THE TICKETS REDBUS SITE.

I had booked volvo multi-axle semi sleeper bus to travel from Hyderabad to Goa through Red bus. But the bus we all are put on is a normal seater bus which is not the correct bus as shown on the site. I want to file for a refund and request you to take action against them so that they dont keep doing such fraud with travellers specially at the time of demand during holidays.

Sir, I have booked ticket from Pune to Bangalore on August 13th 2012 through Redbus - Sharma transports.
My ticket number is TE9B89763765.
My boarding point is Wakad Bridge, Pune.
Scheduled Depature is 2.30PM from Wakad Bridge, Pune to Bangalore through Sharma Transports.
Bus has crossed the boarding point without stopping at 3.05PM.

Immediately I made calls to following numbers but there is no proper response from them.
[protected] - Number on ticket - Made call @ 3.10PM - He has given Sagar number.
[protected] - Sagar - He has given Nagaraj Sharma transports number.
[protected] - Nagaraj, - He has given bus driver number
[protected] - Driver - He said that he doesn't have any information about Wakad bridge boarding point and he has already left pune.
How can bus driver doesn't have information about passengers.
I have made calls to these numbers as well [protected], [protected].

Finally i did call to [protected] - Redbus BPO - Swapnil.
He promised me that he will call back to me with in 5minutes, but he hasn't called me till now.
I have lost lot of time and money due to your irresponsible service.
In response to my feedback, Redbus executive Avinash wrote to me as below...

"Further to the verification done with the concerned service provider as well as with the other passenger,we came to be aware that the bus was well available to travel on that day from the same boarding point.Hence in this case we are sorry to state that we will not be able to process your request for the same".

On 13th August, I am the only passenger waited more than 1hour at the boarding point and bus crossed infront of me without stopping.

I Mental and Physical Harassment due to this worst service and responses.

I have faith on you (Admin), please take respective action on those people.

Thanks,
Vinod.

I have booked ticked by call on 10082012 by phone calling on[protected] on friday evening at 6: 35 pm for ticket to delhi to katra mr chandan talked to me and convinced me to go on ivr transaction and transfer my call to ivr after two attemp i was succed and transction was done i received message from bank that transction was done but ticket not confirmed chandan convinced me that i will receive message of booked ticked transcarion id74678722223070357078491 it was made on 6: 45 pm but i nor received ticket as i have to to katra at 09 pm so i went by myself when i called again at 8: 30 chandan told me money gona refund but it was not done it passed about a month. If it was not done m gona filed case in consumer court.

I booked bus ticket from www.redbus.in, for booking of ticket. money has been directed from my account but ticket not booked. when i call to customer care he say, this money automatically credited to your a/c. its not happened.

kindly help me.

Name- Preetesh Anand

Mobile no- [protected]

Email- [protected]@gmail.com

Transaction details
Account Number [protected]
Transaction Date 31/05/2012
Transaction Amount INR 350.00
Transaction Type DR
Transaction Description ICONN/47570422/310512/REDBUS.IN(BILLDESK

Last week we booked online bus-tickets through Red Bus, to travel to Nainital and it turned out to be our worst bus-trips to the hills. This is how the sequence of events unfolded -

1. Red Bus website directed us to a travel agent - Ms. Reeta Dhingra of Holiday India PL, F-14 Kalkaji, New Delhi - 110 019
2. Ms. Reeta insisted on receiving full advance payment (online, ICICI Bank) of Rs. 2,100 for three tickets on a 2x2 AC Bus
3. After making the payment, we received tickets (seat no. 27, 28, 29) for a bus run by City Heart Travels. Price mentioned on the ticket was Rs.1500!
4. We were told to report to Hina Travels office at Scindia House, CP at 9 PM. The Bus arrived at 10:30PM.
5. Inside the bus, when we checked with co-passengers it turned out that they had all paid only Rs. 550 per ticket.So Ms. Dhingra had charged us at least Rs.150 extra for each ticket!
6. There was chaos at the bus-stand because each seat had multiple bookings. Since our own seats were occupied we had to sit at the rear end of the bus.
7. The conductor said the problem would be resolved at Kashmiri Gate. At Kashmiri Gate we had more people being brought in for seats that had already been occupied. Angry scenes ensued.
8. Finally, the bus left Delhi at 12:00AM. The bus itself was in bad shape - dirty seats, jammed recliners...it even had extra passengers lying one the floor.

On being contacted, Ms. Dhingra claimed that the extra payment (not in receipt) of Rs.600 was for "service tax and processing charges".

The Red Bus Company, on the other hand, claimed that the agents were being "handled" separately from their Bangalore Office and that they had little control over them.

Regards,

Dinakar