Red Bus Complaints & Reviews

I have booked ticked by call on 10082012 by phone calling on[protected] on friday evening at 6: 35 pm for ticket to delhi to katra mr chandan talked to me and convinced me to go on ivr transaction and transfer my call to ivr after two attemp i was succed and transction was done i received message from bank that transction was done but ticket not confirmed chandan convinced me that i will receive message of booked ticked transcarion id74678722223070357078491 it was made on 6: 45 pm but i nor received ticket as i have to to katra at 09 pm so i went by myself when i called again at 8: 30 chandan told me money gona refund but it was not done it passed about a month. If it was not done m gona filed case in consumer court.

I booked bus ticket from www.redbus.in, for booking of ticket. money has been directed from my account but ticket not booked. when i call to customer care he say, this money automatically credited to your a/c. its not happened.

kindly help me.

Name- Preetesh Anand

Mobile no- [protected]

Email- [protected]@gmail.com

Transaction details
Account Number [protected]
Transaction Date 31/05/2012
Transaction Amount INR 350.00
Transaction Type DR
Transaction Description ICONN/47570422/310512/REDBUS.IN(BILLDESK

I have booked a ticket through RedBus and my travel date was 15th of June. When i went to the boarding point the shutter was closed and no one was there. When i called the Sharma transport which i booked in they asked me to get the details from redbus regarding the new boarding point. When i called redbus again they are giving the same sharma transport number which i called just before. Both of them din't confirm me the new boarding...

Last week we booked online bus-tickets through Red Bus, to travel to Nainital and it turned out to be our worst bus-trips to the hills. This is how the sequence of events unfolded -

1. Red Bus website directed us to a travel agent - Ms. Reeta Dhingra of Holiday India PL, F-14 Kalkaji, New Delhi - 110 019
2. Ms. Reeta insisted on receiving full advance payment (online, ICICI Bank) of Rs. 2,100 for three tickets on a 2x2 AC Bus
3. After making the payment, we received tickets (seat no. 27, 28, 29) for a bus run by City Heart Travels. Price mentioned on the ticket was Rs.1500!
4. We were told to report to Hina Travels office at Scindia House, CP at 9 PM. The Bus arrived at 10:30PM.
5. Inside the bus, when we checked with co-passengers it turned out that they had all paid only Rs. 550 per ticket.So Ms. Dhingra had charged us at least Rs.150 extra for each ticket!
6. There was chaos at the bus-stand because each seat had multiple bookings. Since our own seats were occupied we had to sit at the rear end of the bus.
7. The conductor said the problem would be resolved at Kashmiri Gate. At Kashmiri Gate we had more people being brought in for seats that had already been occupied. Angry scenes ensued.
8. Finally, the bus left Delhi at 12:00AM. The bus itself was in bad shape - dirty seats, jammed recliners...it even had extra passengers lying one the floor.

On being contacted, Ms. Dhingra claimed that the extra payment (not in receipt) of Rs.600 was for "service tax and processing charges".

The Red Bus Company, on the other hand, claimed that the agents were being "handled" separately from their Bangalore Office and that they had little control over them.

Regards,

Dinakar

I purchased a Volvo A/C semi sleeper bus ticket online from redBus.in to travel from Bhadravathi to Bangalore(Travel date 26th May 23:50 PM, reporting time 23:40 PM). The website has showed that the tickets are available with "Cauvery travels" and the transaction went successfully(well, that's the quickest thing this website could do). On Saturday the 26th May 2012 after waiting for a long time in middle of the night with my 4 months old son and my Wife, who came to send me off. Finally around 1:00 AM I discovered that Cauvery travels stopped operating buses from Bhadravathi for the past 2 months.
The web site has sold a bogus ticket to me and the total experience was really embarrassing, annoying. During my wait i have called up Cavery travels several time and there was no one picking up the phone and redbus.in call centre ends by 11 PM only.Luckily Around 1 AM 27th May 2011 some one picked up the phone and told me that since 2 months they stopped operating buses from Bhadravathi . During this cruel waiting i also faced embarassing moments as people around the bus stand figured out that i'm new to this place and waiting for a non existing bus there were also situations where few of them were staring at me and my family intimidatingly. I had a very important business meeting the next day morning and i had to miss that as well be cause of some one else slackness.Finally, i figured some junk travels and paid extra money for a ticket and got back to Bangalore in the afternoon.

The next day my wife called up fraudulent Caveri travels and spoke to them at length about the crueality happened to us for which they rightly scolded her and told her that she should only be complaining this to redbus.in. Now, redbus.in customer care executives got the details from her and immediately they have delis ted the bogus travels from the website. They could not say anything other than sorry and they never bothered to give a call back or at least organize a refund.28th May 2012 i called up redbus.in to see their next steps and they promptly recognized the complaint my wife has raised and they asked me to write an email to [protected]@redbus.in as they could not do any thing and they will not let me speak to higher authorities in the organization also, there is no one good hear ted,committed authority in the organization to give a call back and address the grievance for ill fated consumers like me.

After all this i went through the website and figured out that after all redbus.in was founded by few of the smart minds who had difficulties buying a ticket some time in their early days and with a service attitude these people went on to create such a website to help people.However, the commercial aspect of this idea has reached great levels but not the commitment for the paid service.

How on earth could redbus.in list some travels which is not existing or operating and cheat the customers .In my case, i felt i got embarassed, cheated, fooled, lost a valuable business deal,annoyed, threatened and finally felt helpless. So i have decided to take my case and would like to make sure no one like me suffers again with these fraudulent companies. I will go any length to escalate this issue to the court of law and get the justice done for me.

I'm sure there are lot of money mongers in redbus.in but there could be someone with good customer service attitude might see this email before rebus.in cheats another customer.

Just to reiterate, more than economical damage the emotional damage caused was immeasurable. I had to wait with my 4 month old son and wife for hours to figure out that redbus.in is fradulent and even after complaining to the customer support none from redBus have contacted me to address the grievance.


Sundar
[protected]

I have booked ticket for[protected] from Delhi To Lucknow for my Sister who is travelling alone. The Ticket was book by name of Shalini Singh and ticket number was TE6S64562883. The Bus Operator name was Kalpana Travel. On receiving ticket they sent her into wrong bus. That Bus was going to Dehradun. She reach to Dehradun and she need to return back.

What I need to do in that case?

This is a complaint on Redbus for the pathetic travels that they choose.This is not the 1st time,i booked through Redbus,its actually because of the service and the quality of the transportation that makes me go back to Redbus time and again.however this time its very disappointing to tell they indeed have a pathetic quality checks.
I booked a ticket on may11th 2012 night from Chennai to bangalore.The next day,i had some very important work and hence i booked a late night bus so that i could attend to my work on 12th may 2012.The bus was from jeyam travels and was scheduled to leave koyambedu(chennai) at 11:30pm and recah Bangalore by 5:30 Am on 12th May 2012.Well,to say the least I am still surprised that i was able to reach bangalore with my pregnant wife who is in her 1st trimester.
These are the things that i want to bring to your notice.

1.On the ticket,they say that the travellers should call the numbers on the ticket for the boarding point queries,however whom should we contact if that number is not recahable ? or Switched off ?
2.The immediate thought is to call Redbus in this scenario.When i did,they were so busy and I wasnt able to get through to an executive at all.After calling 3-4 times,i had to give up hopes of talking to a human on the other side.
3.Finally i come to the Koyambedu station(chennai) to board the bus.Mind you,its at night and am with my wife.there is an indian oil petrol bunk there and they have all the buses come there,fill the fuel and then travel to their respective destinations.
4.i reached the venue around 11:00PM on 11th may 2012 and called the Travels number printed on the ticket to confirm that the bus is ready and the destination is near the petrol bunk.On calling,again there was no response,the response was either Switched off or Not reachable.
5.Well,i found that there is an office of jeyam travels in the basement of a building and the travellers for 10:00PM bus are still waiting there.Finally,i spoke to a person called Pughal there and he informed that one of the buses if broken down and hence the delay,however the buss that am supposed to board is already at the petrol bunk.
6.When we went to the petrol bunk,there was a dingy,stinky bus from SRM travels waiting for us which was full and there was no space to even climb.Mind you this is a bus from SRM travels and not from Jeyam travels.The seats were so pathetic and there was a stinky smell as if the bus was not cleaned since years.
7.Anyways,when i was about to climb to check,the so called "Cleaner" of the bus came up and said that there cannot be anymore people accomodated on this bus and that there will be another bus coming to pick us.
8.So,we were sent back to the travels office and he called up the person saying that there is no space and we should be put in the next bus.he told that the next bus will be coming around 12 midnight.And since it was already 11:30PM,there was not much i could do but wait.
9.Finally we were made to sit in the travels office assuring that we will be boarding the next bus to Bangalore whichever comes from jeyam travels.Finally the Bus arrived at 12:15 AM on 12th may 2012 and we were told to get on as this was the last bus to bangalore.
10.We had booked seats 1 and 2 owing to the fact that my wife is pregnant,however that seat was already occupied by a couple of hooligans disguised as humans and after some heated arguments,they offered us a seat on Seats 32 and 33 During which i informed the driver that my wife is pregnant and cannot sit on the seats offered and moreover,we had booked seats 1 and 2 and why should we leave that seats for someone else.After a long time and much arguments between me,driver and those 2 hooligans,they were told to sit in their seats and we were given the seats that we booked.By now the time was 1:10AM on 12th May 2012.
11.A look at the place to sit and you would never want to go back to booking buses from RedBus.
Anyways,after everything was done,we were leaving to Bangalore at 2:00AM on 12th May 2012.By this time there were none of the buses at this station.The drive did make up for the lost time by driving the bus like a Sukhoi Fighter plane.We were displaced around 5 times from our seats and i almost broke my nose when he hit the brakes once.is this the Way a responsible driver should driv the bus containing around 40 people ?
We did reach the border of Chenani and bangalore AKA Hosur at around 7AM well before the expected time courtesy the driver driving the bus like a maniac.After reaching hosur and just before the toll gate to cross the border,the bus suddenly stops and then the driver asks everyone to get down.Everyone puzzled about this sudden change of things,we,a couple of them asked the driver whats going on and why did he ask all o[censored]s to get off the bus.the reason was there was a puncture of one of the tyres.We waited patiently for the tyres to be changed however neither the driver nor the cleaner were doing anything to fix the issue.When we confronted again,the cleaner informed that the bus does not have a permit to cross the toll gate and they stopped as they were expecting another bus on the same route to come and pick us up.Mind you,its not confirmed yet,they were expecting that another bus would come to pick us up.After having an argument with them for some time,the driver called the travels and i dont know what transpired between them,finally we were told that there is another travels nearby and the jeyam travels has contacted this travels on the border and he will be sending a bus to pick us up and drop us at respective locations.Finally the bus arrived at 7:45AM and we were all picked up and we were then again asked to alight at madiwala bus stop.When asked,why,we were told that the travels had informed the driver of this bus to drop everyone at Madiwala only and he cannot go further.After having another few minutes of argument,we were told by the travels to alight and go to our destinations ourselves.
Almost at the start of every argument,i have tried to call Redbus to complain and they werent reachable at all.Even after coming back,i have tried to call them on monday to make sure they know the problems,however there has been no response.
After saying all this,i really want to have a refund of the money that we paid as i believe this was definitely not why i chose redbus over KSRTC and TNSRTC
if need be I am reachable on [protected] or [protected]@gmail.com

I DHEERAJ SHARMA. I BOOKED TWO TICKETS ON DATED 28-04-12 FROM DELHI TO KATRA BY MY HDFC BANK CREDIT CARD THRUGH IVR CUSTOMER CARE NO. OF RED BUS.IN[protected] AND MY TICKET AMOUNT IS -1400. BUT WHEN I BOOK MY TICKET FIRST TIME ..RED BUS PEOPLE SAYS THAT PAYMENT IS NOT CONFIRMEND SO I AGAIN BOOK MY TICKET THRUGH ONLINE ON RED BUS.IN COMPANY SITE .....AND TICKET WAS CONFIRMED BUT WHEN I GOT MY CREDIT CARD STATEMENT ..STATMENT SHOWS THAT PAYMENT TRANSFER TWO TIME - (1400 X 2 = 2800) TO REDBUS .IN BANGLORE ...AND NOW I M ASKING TO COMAPNY FOR REFUND MY AMOUNT THEY ARE DENIYING TO REFUND MY AMOUNT .

SO PLEASE HELP ME OUT TO GET MY MONEY BACK -1400 ..THEY PEOPLE NOT GIVING ME ANY RESPONSE RELATED TO THS PROBLEM . I HOPE YOU PEOPLE WILL HELP ME OUT .

THANKS & REGARDS
DHEERAJ SHARMA
[protected]
[protected]@yahoo.co.in

As I booked the ticket through redbus web portal to travel from Bangalore to Tirupati with the vandana travels as mentioned in the web site.
Later I got the call from unknown number told that the bus has been changed, you need to board on the same boarding point address @11:15PM on the journey date. I went to the boarding point address @ 11 PM, the bus didn't arrived and waited up to 12:30PM. Even I contacted to the vandana travels phone numbers which mentioned on the bus ticket(sent through the mail) but the person lifted and said that this is vandana tours and travels not vandana travels, contact to the red bus (he used unparliamentary dialogues). Also I contacted to the customer care of red bus on the journey date but the voice came that the customer care will not works after 11PM. I called to the next day and the customer care people not responded properly.
Till now, the red bus asking me different kind of questions and saying that we need confirmation of the deducted amount from your credit card in the JPG format.

Red Bus Ticket #TE5U89862876
Date of Journey :Saturday, April 28, 2012
Bangalore to Tirupathi
Traveller : Vandana Travels
Passenger Name : Mr sudheer Kumar
PNR #VDTPE6W26629659
Seat number(s):8,7
Bus type:Volvo A/C Semi Sleeper (2+2)
Total fare :Rs. 1,110
Departure time: 11:20 PM
Address: Next to BBMP office OPP SBM Bangalore, K R Puram

Red bus charged me 800 rs for an AC bus from PUNE to SHEGAON and gave me ticket of DOLPHIN travels service whereas they sent another bus named TUSHAR Travels when asked about dolphin they said dolphin is not a bus its a name of travel company. They also did not responded clearly to my calls.
Even on any boarding points I didnt found any board of any travel company named DOLPHIN.

With plans of returning home for Ugadhi, i had booked bus tickets for bangalore to chennai on Feb 28, 2012 for the journey on mar 22, 2012 through redbus.in . The operator - roadlink India quoted a price of 400Rs for a volvo bus ticket since it was a weekday.

On mar 22, 2012 I was all set and started my journey from home to board the bus at madiwala scheduled for 11PM, on my way i received a msg(from redbus) in my mobile saying my ticket has been cancelled. Since i was half way to reach the operator i continued my journey towards the boarding point and i had met the concerned person, the person Mahesh representing roadlink india cooked up a story saying his problem and had cancelled the tickets 2 weeks prior. he highlighted that redbus did not intimate me though he had cancelled the booking 2 weeks prior.

The roadlink india representative justified his stand and showed me his ticket booking list for mar 22 2012 where i find that my same seat No was given to some other person, who had booked through redbus.in and the booking was done on mar 15 2012 for Rs650.

Frustrated with this incident of not returning home for Ugadhi as planned. i spoke to redbus.in call centre people who put me on hold for more than 15min and clarified that my ticket was cancelled because the scheduled bus had a mechanical problem and hence cancelled but in reality the bus is as scheduled and im in front of it .. !

THE TRUTH :
After repeated attempts of clarification with redbus.in team, i was able to talk to the GM of redbus.in. I was very confident on him from what he had spoken but he did not even answer my call nor did he return a reply msg after 2days.

What had happened - Since i had booked the ticket for Rs400 weekday fare, the Ugadhi weekend rush had pushed the ticket fare to Rs650 & so the operator had cancelled my ticket.

Redbus.in did not accept to cancel the ticket, even though they (operator) MIGHT have intimated about cancellation to redbus and so did not inform me..
As operator refused the scheduled bus, redbus.in had to inform me of ticket cancelled due to mechanical problems.

As a consumer i was fooled by what has happened, as i had planned for Ugadhi a month prior and had to see the blame game of the ticketing agent and the operator.
If i had got the intimation at least few days in advance, i would have made some alternate arrangements for travel.

I would blame redbus.in for what has been casued and the unethical & unprofessional way of disclosing the information to the consumer and although they have the advanced infrastructure did not have a proper customer grivience cell and for the sheer ignorance

I request necessary action be taken against both the operator Roadlink India and the travel agent Redbus.in .....
Plz help

Hi,
I am genuinely a well wisher of your company and have been able to use your service a couple of times.
It is very good in all the aspects but am sorry to say, The refund process is not up to the mark. In spite of several reminders and phone calls, the support team approach is unprofessional. I had a very bad experience. Have still not got my refund. You guys need to check and work seriously on this segment. Even the government department refunds do not take so much of time.
All I have got from your support team is unacceptable excuses. Honestly the support team is only supporting your company and not customers. This experience have left a bitter taste and I would definitely not want to travel again through you.
Wishing you a good business and a good future.
Prashant

not refunding my cancelled ticket amount
Dear Sir, I booked a ticket from the service redBus.in find below the detail of my journey ticket:ticket number (TIN):
Ticket details:
Ticket number (TIN): TE[protected]
From: Hyderabad
To: Gangawati
Date of journey: Saturday, March 10, 2012
Travels: Diwakar Travels
Bus type: Volvo A/C Semisleeper (2+2)
Boarding time: 09:45 PM
No of seats: 3
Seat number: A1,A2,A4




















































[protected][protected][protected][protected][protected]
due to few reasons i couldn't make this journey and cancelled the ticket, where by i got a mail from the redBus.in support team saying that my ticket was cancelled. Find below the mail confirmation.
Dear Mr. Musharaf qureshi,

We processed your refund request on 09-Mar-2012. Your tracking number is 10077356.

The refund amount is Rs.1215.
Your bank will take 5 working days to credit the amount to your account.
The cancellation fee for this transaction is Rs.135.

Ticket details:
Ticket number (TIN): TE[protected]
From: Hyderabad
To: Gangawati
Date of journey: Saturday, March 10, 2012
Travels: Diwakar Travels
Bus type: Volvo A/C Semisleeper (2+2)
Boarding time: 09:45 PM
No of seats: 3
Seat number: A1,A2,A4

Please feel free to write to our customer care at [protected]@redBus.in for any clarification.

Best regards,
--
Team redBus

[protected][protected][protected]------
But till date I didn't get my amount credited in my bank account which I used for booking. Even I checked with bank but this was not done. Already lot many working days were gone.


Regards
Musharaf qureshi,

I had tried booking a ticket on 18/02/2012 for 26/02/2012 through Redbus.in using ICICI Net Banking. The amount is debited and the ticket wasnt booked. Immediately on 18/02/2012 I had registered 2 complaints through thier toll free number and I was told that they would take 5 days to refund.

Today 23/02/2012 when I call the customer care about the refund, they deny any complaint made and said they dont have any proof over it. So i had sent a screen shot today.

Now they say they didnt register a complaint as they had no proof and said I can go to consumer court and complaint against them.

I need refund of my money and action taken against redbus.in

Transaction Details:

18/02/2012 BIL/[protected]/WWW.REDBUS.IN/9739264 DR INR 1,200.00

I have sent below mail along with Pics of Buses to RedBus.com Support team on "[protected]@redbus.in" email id which i got from website.
My Ticket ID is TE2Z93886978

Dear Madam / Sir,

Please find the attached my ticket details and other pics of BUS and note below points regarding bus and Travel Company.

1. As per my ticket the eagle Travel bus should be Volvo bus but my journey was in prototype Volvo bus (refer pic 20120130_225025).
2. No comfort like Volvo bus.
3. Seats were full of dust and trash and it was not cleaned by bus staff and reply was “This is the bus if you want to travel than travel.”
4. Rude staff and not at all cooperative (every time answer is “This is the bus if you want to travel than travel.”).
5. Window curtains were damaged. (refer pic 20120130_224022, 20120130_224042, 20120130_224102)
6. Bus was late by 1.5 hr in Baroda.
7. AC was not working properly.
8. No head clearance between upper seat and bus roof so not able to seat just sleep and sleep.
9. Overall journey was terrible.

I would like to request Redbus team to refund all my money (2400 Rs) as it was totally cheat from Redbus Team and Travel Company.

Waiting for your positive reply.

ThanQ,
Regards,

Now after this mail they are refunding only 400rs (as they are saying it is their policy) and I have Paid 2400rs for volvo bus but as pics and above mail bus was not volvo and it affected overall my whole day and journey was between dust and uncomfertable.
I have paid for Volvo bus and was not got any proper services.

Kinldy pleasse do the needful and help me to get my money back from RedBus.com and take the steps to stop the sheating other pepole from RedBus.com website.

Thank You,
Regads,

I had booked two tickets for a 1 day tour to Agra from Delh for 10th dec 2011 and delhi sight seeing on 11th Dec 2011 through red busin. Booking was done on 9th dec morning . Spoken atleast 15-20 times with Hussain from your ahmedabad office.Hussian mobile no is [protected]. The tickets were confirmed (also got an sms for the same) and the tickets were delivered at the karol baug hotel (where we resided) from your karol baug office. Tickets were booked for the AC bus. Total amount paid was Rs[protected] for Agra tour, 500 for Delhi tour and 50/- delivery charges)

We reached the pick up destination (RK Metro station) at 6.45 a.m (pick up timing was 7 a.m). Our booking was with Metro travels. We had the driver’s no, called him 10-12 times and every time he said, he will reach in 5-10 mins. Finally at 8.30 a.m when the bus (metro travels, bus no 0762) was at the signal, the driver called up and said that he won’t pick us up as his bus is full and gave us some other driver’s no for bus no 1843. We spoke to the other driver named Balluram, ticket collector named sachin. When they arrived at the destination, he told us that redbus has not done any booking for us, have not informed them and it was also a non AC bus (ticket fare was Rs 300 and we had paid 575/- per head ie 1150 in total). He obliged us by taking us to Agra as there were seats in his bus and said that red bus will refund us the difference in rates.

After that we have spoken 3-4 times with the red bus office and the executive there has agreed to refund the difference in fare (apprx 600/- rupees).We also made the driver speak to the red bus executive.Our bus no was 1843( you can check that this bus is anon AC).

Finally the evert from Red bus was that they cannot help.

Request you all not to book your tickets and rely on red bus.in.

We have booked Ashoka travels from Hyd to GOa and Return through Redbus. The bus service was very worst. It took 22 hours to reach Goa from Hyd (where as it was mentioned that it will reach in 14 hours), because the driver who was appointed, actual does not know the route.
And while returning, the same bus broke down at night 10 PM in the ghat road because the driver has chosen a wrong route.

The owner of the Ashoka Travels has not taken any initiative to provide us the alternative. Due to this, we had to stay in the ghat area for almost 15 hrs. After that we chose our own way to reach Hyderabad.

It is suggested to Redbus, Please do not take services of such irresponsible and reckless Bus travels.

Dear All,

Please go through the email discussion with red bus representiative ,

[protected][protected][protected][protected][protected][protected][protected][pr...⇄ Karthik,

But why ? , If my transaction is failed & I am doing booking on line it is my responsibility to book ticket again ,why your representative called me & do the transaction , So it is your Customer care executive’s mistake to booked wrong journey date. And you are asking unable to process the refund.

So my request is please do the need full & do the need full.

Thanks and Regards,
Anant Jodh|Admin & Facility Executive ( AFM )| MindTree Ltd. |Plot No. 37, Rajiv Gandhi InfoTech & Biotech Park, Phase - 1, MIDC, Hinjewadi, Pune 411 057 |Voice +[protected] Ext 24450 ,Mobile +91 [protected]| [protected]@gmail.com / www.mindtree.com
 Please consider the environment before printing this mail



From: redBus Support [mailto:[protected]@redbus.in]
Sent: Friday, January 13, 2012 10:32 AM
To: Anant Jodh (Associate)
Cc: [protected]@gmail.com
Subject: Re: [CaseID#10283520] Incompleate transction of bus ticket

Dear Customer,
Greetings from redBus.in!

Further to our discussion we are unable to process refund for the below case.

Best regards,
Karthik K,
redBus Support Team,
Phone:[protected]FYI-12345 on your mobile keypad)


Anant Jodh wrote:
Voice +[protected] & [protected]

From: redBus Support [mailto:[protected]@redbus.in]
Sent: Monday, January 09, 2012 3:27 PM
To: Anant Jodh (Associate)
Cc: [protected]@gmail.com
Subject: Re: [CaseID#10283520] Incompleate transction of bus ticket

Dear Customer,
Greetings from redBus.in!

Kindly provide us your contact number which you used to call customer care to inform the same.

Best regards,
Karthik K,
redBus Support Team,
Phone:[protected]FYI-12345 on your mobile keypad)


Anant Jodh wrote:
Dear Karthik,

Transaction is failed from my side , If it is confirmed from my side then I am guilty but it is not confirm my side, If I am doing the booking online then it is my responsibility to book again your representative had called me & book the ticket. But when I have received SMS of 5th January journey date . Suddenly I have informed your representative it is wrong date mention your old customer executive so please change the date that time your representative informed don’t worry you can write down email for wrong date. We will cancel the ticket & revert the amount in your account.
After that I have again completed online booking of 6th January of same travels not other travels. If I have not started the my journey on 5th January then why need to pay the amount. If I has not informed your representative about this situation then it is my problem. But I have informed your representative when SMS received.

I am your regular customer , So kindly request you please do the need full .

Awaiting your valuable response.

Thanks and Regards,
Anant Jodh|Admin & Facility Executive ( AFM )| MindTree Ltd. |Plot No. 37, Rajiv Gandhi InfoTech & Biotech Park, Phase - 1, MIDC, Hinjewadi, Pune 411 057 |Voice +[protected] Ext 24450 ,Mobile +91 [protected]| [protected]@gmail.com / www.mindtree.com
P Please consider the environment before printing this mail



From: redBus Support [mailto:[protected]@redbus.in]
Sent: Friday, January 06, 2012 1:28 PM
To: Anant Jodh (Associate)
Cc: [protected]@gmail.com
Subject: Re: [CaseID#10283520] Incompleate transction of bus ticket

Dear Customer,
Greetings from redBus.in!

We would like to inform you that we will process refund for the failed transaction if the payment got debited from your account but the ticket was booked with your confirmation. The ticket was confirmed with your acknowledge. Hence we are unable to process refund for the same.


Best regards,
Karthik K,
redBus Support Team,
Phone:[protected]FYI-12345 on your mobile keypad)


Anant Jodh wrote:
Dear Sir,
It is not my mistake , It is your representative mistake to book the ticket . when I am trying to book the ticket ,my transaction is incomplete. After that suddenly I have informed your representative it is incomplete transaction. That time your executive told me ,don’t worry we will refund your money. If I am not taken the journey then this is not the process .
So I request you please do the need full & refund my money. Actually today is my journey date. I have attached the Incomplete transaction details.



Regards,
Anant Jodh

From: redBus Support [mailto:[protected]@redbus.in]
Sent: Friday, January 06, 2012 1:07 PM
To: Anant Jodh (Associate)
Cc: [protected]@gmail.com
Subject: Re: [CaseID#10283520] Incompleate transction of bus ticket

Dear Customer,
Greetings from redBus.in!

We would like to inform you that as per your transaction you had tried to book ticket for 5th January and the same has been booked by our executive. Hence in the below case we are unable to process refund for the same.

Best regards,
Karthik K,
redBus Support Team,
Phone:[protected]FYI-12345 on your mobile keypad)


Anant Jodh wrote:

Dear Sir/ Madam ,

As discussed with Mr. Raj & one more leady customer executive regarding uncompleted booking transaction , I have informed them regarding this. Mr. Pravin had booked wronged date transaction. So please cancel this ticket.& refund my deducted amount without penalty.

I have done following transaction one transaction is failed.

2000.00 INR www.redbus.in
[protected]:03:37 PM IST
2000.00 INR www.redbus.in
[protected]:56:32 PM IST
Thanks and Regards,
Anant Jodh|Admin & Facility Executive ( AFM )| MindTree Ltd. |Plot No. 37, Rajiv Gandhi InfoTech & Biotech Park, Phase - 1, MIDC, Hinjewadi, Pune 411 057 |Voice +[protected] Ext 24450 ,Mobile +91 [protected]| [protected]@gmail.com / www.mindtree.com
P Please consider the environment before printing this mail

NON REFUND OF INCOMPLETE TRANSCTION OF BUS TICKET
Withe reference to thee above i wish to bring thee following:

1. We have trying to booked ticket from Pune to Bangalore for travelling on 6the January 2012 but by mistake I am working in 5the January 2012 .So my transaction has been failed . After theat I am requesting red bus to refund my money but theey are saying my CE has booked your ticket , We are unable to refund thee money. we I have received thee SMS for 5the Journey date Suddenly informed red bus for cancellation but theey had not cancel ticket nor refund my money i.e. 2000/-

This type of service red bus are giving . here found theat red bus representative had book wrong date ticket but theey are not excepting theis point.

The travel agency people should be punished for theeir wrong doing as most of thee cases theings will not be brought to thee concerned because of one or otheer reasons.

I need a reasonable explanation along withe thee refund.

Thanks & Regards,
Anant Jodh

Dear Sir,

My complents regarding online booking through the red bus .com.but
Transaction is failed from my side , If it is confirmed from my side then I am guilty but it is not confirm my side, If I am doing the booking online then it is my responsibility to book again your representative had called me & book the ticket. But when I have received SMS of 5th January journey date . Suddenly I have informed your representative it is wrong date mention your old customer executive so please change the date that time your representative informed don’t worry you can write down email for wrong date. We will cancel the ticket & revert the amount in your account.
After that I have again completed online booking of 6th January of same travels not other travels. If I have not started the my journey on 5th January then why need to pay the amount. If I has not informed your representative about this situation then it is my problem. But I have informed your representative when SMS received.

Regards,
Anant Jodh
[protected]