Red Bus Complaints & Reviews

My name is Noormohmed and I have booked Ticket TF5M39282288 for travelling date 16th May 2013 (attached is receipt) From Mumbai to Ratnagiri with the boarding point Thane(KTS) Teen Hath Naka(KTS). As per booking it suppose to be the boarding point at Thane (KTS) By Mukund Krupa Travels for which I paid. But services not been provided as per Information on Redbus website. When I contacted the Mukund Krupa Travels on 16th May afternoon on the contact given on the right top corner of the landline phone No.[protected] just to check the status of my ticket, one guy who attended the phone had no clue about this ticket as he replied that my system is down (I think he do not know how to operate the computer to check the ticket status). He gave the mobile number [protected] of his boss whose name is Mannu, I was surprised after hearing their answer that they have no clue about such ticket and ticket is fake. After discussing with three to four different Red Bus Customer Care executives on[protected] which is given at the bottom of the red bus ticket they put me on hold for 15-20 minutes each time I called the said landline number to check the status, At last the guy named Mr. Gopal who attended my phone gave me a contact number for Mukund Krupa Travels, Dadar Mumbai Office and I got the answer that the boarding point is Vashi Plaza not Thane(KTS). I was completely Disappointed. The guy said that we stopped operating our bus services from Thane (KTS) long time ago so contact Redbus regarding this boarding point issue. I kept calling whatever the number the redbus gave to me and I lost my money around 150 rupees from phone to calling these number with no positive reply from either side. I had two tickets booked which one passanger is a women senior citizen (age around 65 years) which she cannot travel to Vashi Plaza as there are lot many hassles for her to board the bus, and that is the reason I booked the ticket and gave the boarding point Thane(KTS) as this is the easiest boarding point for her. She had to attend her grand son's marriage function at Ratnagiri on 17th in the morning. This is the total mental harassment for the passangers, and I want to know who is responsible for all this. There is no connection in between the redbus and the travel operators. My experience was not Good at all with the RedBus as Redbus misleading and misguiding travelers. They have given wrong information on their website . God knows what would happen if the passangers go to Thane(KTS) as per the booked ticket boarding point and finally found no such bus to pick them up at the last moment. It was good that I called them just to check the ticket status otherwise the passangers was about to miss marriage function which was more important for them to attend. Though this is happening Everyday (Came to know by other passengers). Even all of the redbus Customer care executives was not able to provide me any satisfactory answer.
Noormohmed Haju email: [protected]@gmail.com Mobile : [protected]

Today @ 11:30am purchased 3 tickets via redbus.in for indore to pune. During booking there was no pop up, message stating that this ticket will not be cancelled and refunded. To my delima onee of my ticket had to be cancelled so I called up customer service people ( don't know what service they are talking about). Customer service representative when asked about cancellation pointed me to policy which states that ticket needs to be cancelled before 24 hrs of travel. Which I said I didn't even bought it 24 hrs then how would I cancel before 24 hour's ? They jeot on repeating the same.

Not sure if any action is expected after sharing here.. still wanted to see .if it's worh a shot..

Dear Sir ,
This is keep to your notice that undersigned tried to Bus ticket on Red BUS web site dated[protected] to travel from nellore to hyderabad on 1st june .At the time of booking Rs.1700 has been debited from my HDFC account on[protected] ,Red BUS reference number :20882082.Unfortunately the ticket was not booked and amount was debited from my account . till date my amount was not credited to my account .When i inquired to red bus call center , they respond is very poor and giving the answer your records not found on that refrence number 20882082 .Please go through this matter and refund my amount very soon
My HDFC transfer id :
31 may 2013 [protected]-CitrusRedbus [protected] 31 may 2013 1,700.00


With Regards

Kakani Sasi Kumar

Contact Number : +91-[protected]

Hi All,
i tried booking 3 ticket(package tour) from Bangalore to tirupathi on 23-Apr-2013 in Manish Travels through travels . But the money got deducted and the amount was not credited to my account.
I did this booking trough citibank credit cards.
Date of Journey :- 23/04
Transaction no :- [protected] (As given by bank)
Amount :- RS.5400

I mailed them also in complaints section on Wed 05/22/13 8:04 PM.They provided me the ticket no :- 1091386.and told me that they will get back to me in 24 hrs.
I am not able to reach them also on phone.

Please do help me in this.

I have tried to book a ticket on 23 April 2013 from Bangalore to Nagercoil and an amount of Rs 750 was deducted from my account and because of the failed transaction the ticket was not issued to me. I raised complaint against the Redbus customer care and sent the email with my credit card bill. They issued me a ticket number [Ticket#1095066] but after that there is no response from them. I called the customer care many times but they are some reasons.
I here by raise this complaint so that i can get my money back.

Thanks
Shameer

Redbus.in : Transaction failure {No refund and no response}

I have booked online ticket from Bangalore to Mumbai , due to Redbus transaction failure my amount was deducted but my ticket was not booked .Now its been 22 days , redbus have not refund back my amount of 1100 Rs .If we send a email or call to there costumer care their is no response from there end.

I will advice people not to use Redbus.in for online booking , there is no organised system their transaction system is not so good and if your transaction fail you have every less chance of getting money back{transaction failure is due to there system failure but consumer have to suffer }

Please return the money at the earliest

In Redbus.in when i booked ticket the Ticket will not confirmed but the money from my account is deducted. This is not First time. February, 2013 also i face the same type of problem. After several followups by phone and Email i got the amount after 20days.
Today[protected] also my money is deducted without book any ticket.
When journey is needed and money there is no much of money then what will the customer's do?
This is not Fair.

If there is any problem with this site please bane it.


Regards,
Tapan Kumar
[protected]@gmail.com

I am lodging this complaint against Redbus.in
I Mohd Moizuddin, book a ticket from National travels through redbus.in Hyd-Bang Tic No.TF[protected], D.O.Journey-10th May, boarding point & time: Lakdi-ka-pool,Hyderabad 9:15PM, D.O.Booking-4th May. I was there at boarding point 8:30 pm and i was waiting for bus, i called the opeartor both landline and cell no one has responded to my call.I even didn't got any confirmation mail or sms from the operator nor redbus. Finally i called redbus same night at around 9:30pm, they put me on hold for morethan 30 mins twice but i didn't got any response whether the bus is cancelled or not.Then the same night at around 10:30pm i got a email from redbus that as per my request the ticket is cancelled.

Because the bus was cancelled i dont have any other option in that night i have cancelled the return journey ticket i.e;VRL Travels booked through redbus.in Bang-Hyd Tic No.TF[protected],ticket fare Rs.700- D.O.Journey-12thMay, and to my surprise i got a refund details of Rs.560-.
First of all i have faced lot of mental torture because the bus was cancelled and there was no intimation till night 10:30pm and when i cancelled the return journey i am facing a loss of Rs.140- who is going to bear this losses?
I have made so many calls to redbus and mail to [protected]@redbus.in but i have not got any satisfactory answer as on today and they have stop responding to my mails.
Hence iam cheated by redbus and I alert all the passengers not to book your tickets through redbus as they are cheaters, liers & frauders and i do not want others to be in my position.

Respected sir,

I Piyush Nakarani, booked ticket from bangalore to goa on 4th may in redbus on name of mayur through mobile no. [protected] but because of some technical problem transaction got failed. according to red bus cash back policy it should redeposit in my account within 7 working days but its almost 8 working days and i didnt get any positive reply from them and they are not responding my call. i already registered complain to redbus support team with complain no: 1068995.

So kindly note my complain regarding this and solve it as much as possible.

with regards,
piyush nakarani
[protected]

I have booked a bus ticket through www.redbus.com for traveling vijayawda to rajam on 11th may 2013. ticket number:TF[protected], seat number:5A,passenger name:adapa jagadeeswara rao. ticket cost:Rs 640/- but after booking my ticket, ticket fare reduced, i have contacted to redbus team for this issue, they told like bus operator reduced ticket cost. on 11th may 2013 morning i got remainder message from redbus team for my journey. on 11th may i went to boarding place of bus point. but in the passenger list my name is not there. bus people told like that your bus canceled by bus operator, we have already informed about this cancellation of bus to redbus,we can't do anything now. but i didn't got any information about bus cancellation and ticket fare refund from redbus. i went with luggage and i suffered.

I booked the ticket for chennai to coimbatore. they send mticket to my mobile. the bus timing is 10.30. i waited for bus up to 12 bus not come and bus operator not called me. The redbus ticket information they gave wrong operator phone number and I called redbus support they also not answer my call without travel I come back to home. Fault is redbus but they not return the amount and cheated me.
Please don’t book ticket in redbus.

I booked 4 tickets from UDUPI to Banglore from RedBus.com through online. The operator name is Abhishek Travels and they mentioned the boarding point as at AT Travels. But after my inquiry with all other travels operators there, I came to know that there was no travel agent with name "Abhishek travels", I tried to call RedBus, they didn't responded well, they didn't provide any other details of that travel agency.

Dear Sir

On 16/04-2013 I booked one redbus.in ticket for journey from Calicut to Bangalore on 21/04/2013 through online. In my ticket, operator name is Abhishek travels, Bus type is Mercides A/c semisleeper and land mark given is New Kalyan Kentre, MM Ali road, Calicut and time is 10 PM, Seat no17. I waited there from 9.30 PM but I cannot see any such bus and 10 PM I inquired locally and some travel agents inform me to contact AR travels there.
On inquiry with AR travels (at 10.05 PM) they inform me that there is no bus as per my ticket from Calicut to Bangalore. At about 9.30 PM one Volvo bus of Abhishek Travels is there and it already left from Calicut half an hour before. On seeing my situation, AR travels arranged 1 seat for me from Calicut to Bangalore (1 Back seat) and hence I can reach Bangalore in time.
I am a frequent traveler and normally uses KSRTC, Keral RTC or Neeta buses for online booking and travel and their service is up to our expectation. This is my first experience in my online bus ticket booking.

Krishnan,
Phone: [protected], [protected]
emai : [protected]@gmail.com

I have booked bus tickets to and fro between chennai and bangalore on the 25th of january 2013.I cancelled the same on the 29th of January.Still am yet to recieve the money for the cancelled tickets. transaction reference id: 16180941 and 16180754.I tried calling the customer care to no use, they ask me to hold on line and disapperar for 15 mins.

I have booked the 3 tickets from mumbai to rathnagiri on 01/03/2009 the details of the tickets are as follow

dest : mumbai to ratnagiri
dt of journey 09th March 2009
Transport : Girisagar
no. of passanger 3

the tickcet is received by me on very next day & I have paid Rs.900/- as total fare +25 Rupees courier charges to your person.

Now on 08th March 2009 I have received the Call from your office informing me that the bus is cancelled & i have to Rupees 450/- extra for another booking.

please note that i have booked the tickets from you & not from girisagar transport It is your resposibility to get me the ticket in same fare. there is no single seniour person from your office talked to me on the above matter. & for that they dont feel sorry..

Kindly arrange to me to refund the extra fare Rs.450/- which i have paying to you. for further booking.

If proper & satisfactory reply will not given within 7 days from the date of this email I have to think to go to concern legal authority to lodge a complaint against your firm for compensation for our mentally & physically harassment because of your miss-management

contact:
POTHULA VENKAT NAVEEN,
NSOFT SOLUTIONS HYDERABAD
WWW.NSOFTSOLUTION.COM

I had a very bad experience with Red Bus today! This weekend being a long weekend, I booked a sleeper National Travels bus 2 weeks ago. And my travel date is day after tomorrow. Today, I just receive a call from National Travels telling me that the bus is cancelled, infact he told me they are not operating since 2 months, and they don't understand why Red Bus is listing them and allowing the booking. When I called up Red Bus, they say it is cancelled and they don't have any other information. When they are taking the bookings on their site, they should be responsible to resolve the customer issues, and instead that guy just put down the phone abruptly when asked for the solution.

If Red Bus cannot handle customer issues they should stop their services immediately instead of bothering people.

Because it's a long weekend, now I cannot get any bus at that price and most of the buses have doubled the price now. Worst experience with Red Bus! I'm gonna stop using their services from now on!!

Beware of Red Bus!

I have booked ticket from Hyderabad to Trichur on Red bus. Due to some reason i have cancelled my ticket on 22nd March 2013. I have informed their customer care to cancel my ticket over phone they confirmed that i will be refunded Rs.1180/- and cancellation charges will be Rs.220/- out of Rs.1400/- it is recorded, but they refunded only Rs.980/-. Then i called their customer care about this, they confirmed that their company policy has changed now they can't refund the promised amount which is Rs.1180/- . So i request all of you (who ever books ticket -- Bus, Train or Air) to please do not book the tickets by Red Bus.

My bus from Bangalore to Erakulam was cancelled. On that day, just four hours prior to the journey even, they texted me as a reminder that the boarding time is 8:15 PM from Majestic. But, when I reached there, the bus service told that they have cancelled the bus well before and told me that Redbus should have informed me as I had booked the ticket via them. When I called Redbus, they told me that will do something and get back to me. However, neither they got back to me, neither did they find time to arrange me an alternate bus. I had a very important meeting the next day. But, just because of them, I was being harassed by so many people. Fake service policies. Till now they did not get back to me. No apologies or what so ever!

Some steps should be taken so that no traveler faces such a bitter and horrible experience on just going by their cute words.

We have booked 2 tickets from Tirupattur to Chennai FOR 9.45 pm

We were waiting at the boarding point from 9.15 PM.
By 9.20 we called up redbus call center office and taken the bus operator’s contact number ([protected]) but this number was continuously ringing and no response
Again we contacted redbus call center and now they have given another contact number ([protected]) but this number was switched off.

After this we made several calls to your office and by 10 .30 PM bus operator told your office they have picked up the passengers but still we were standing there and after that redbus call center contact number was connected to voice mail and we were not able to reach the bus operator we were there at boarding point till 11.15 PM. (details may be tracked from your Call data Record)

on sending this details by mail they have just initiated for refund of the ticket charge

hello sir Date[protected]

I have booked my ticket from Redbus onlie on 11th jan 2013 for journey from Ahmedabad to Jamnagar wid mob no[protected]..


Due to technical fault from redbus they deducted the payment from my account twice & they promised mw to return back within 7 days and now its 1 month and 14 days i have not recive refund.. a fraud has beed done with me...

i have tried around 20 times by calls and emails..

not even a single positive response from their side...

i had made lots of call around 15 times.. my telephone bill is around Rs, 150 for requesting my refund.

Payment has been deducted twice but once they booked ticket and other payment yet not received...

hope this complaint will do work for me.

Thanks & Regards

Sagar S Samani

[protected]

Ahmedabad.