Red Bus Complaints & Reviews

Address: Chennai, Tamil Nadu

I am charged very high because it is a festival season.....It is 4 times as compared to other passengers....I am suffered a lot because of this.....I need a proper solution and explanation from the service provider for this act........

Aug 13, 2020

Complaint marked as Resolved

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I had booked a bus ticket @ www.redbus.in for Hyderabad to Nagpur journey by Omer Travels Volvo [tdax55525949] at INR 900/- I was supposed to travel in an omer travels volvo [Seat F3] but what was actually sent to the Bowenpally boarding point was a regular Non-ac bus for which fares through the www.redbus.in site itself are 450/-

The reason given was that the volvo I was supposed to travel in was held by police and was not released in time.I was offered 200/- as refund which I declined. Apparently rates of the non-ac bus had been hiked from 450/- to 700/- just for the journey. I called up omer travels representative and I was told that he could not do anything as he was out of office. Seeing no other option I boarded the bus. I was told @ boarding that the bus would reach Nagpur by 7 am at the most whereas the bus actually reached nagpur at 10.30 am.
I also happened to miss the engagement that was the purpose of the trip as I was late by 3 hours. This whole fiasco was reported to the customer care who then advised me to send a mail to support team. The customer support team did not reply and later I was offered a 100/- refund. Its just adding insult to the injury.The support staff does not believe in emails or so it seems, going by their unwillingness to hear me out or reply promptly. thanks you redbus and Omer travels, I am never using your services again and going to actively discourage anyone who wants to.

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NEVER BOOK TICKETS IN OMER TRAVELS
I booked tickets from hyderabad to bangalore in omer travels through redbus on oct 10. their worst irresponsibilty starts from starting it self..instead of 8.30 pm theyt started at 10pm.in between tyre got puncttured 3 times..these beggers dont have steppiny for replacing.all 3 times they cleard the puncture on the same tyre...finally i reached bangalore on oct 11th 3.30pm..actually i went for an exam...which icouldn't write..my entire journey goes of no use....i want compensation for the same

Aug 13, 2020

Complaint marked as Resolved

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Address: Hyderabad, Andhra Pradesh

Hi,

Really Mother of frauds is redbus.in/Dhanunjaya travels, I booked tickets on on 04/10/2011 from chennai to hyderabad. In which Dhanunjaya travels preponded the travel time and without any information about the prepondment. when i called customer care they asked me to take another travels for which i asked to pay 1500Rs. All these are to F---- our money through online.

Don't ever book tickets through online in redbus.in.

Aug 13, 2020

Complaint marked as Resolved

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F

flower2005

from Bengaluru, Karnataka

Nov 23, 2011

We traveld in Dhanunjaya travel one week back from Bangalore to Hyderabad and we forgot our shoes in the bus. We called the travels as soon as we realized our mistake. They said will look into the matter. After that we never heard from them. When we called them they simply informed us they didn't find anything. They are just liars and I don't recommend them to any of my friends. Be aware of them.

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S

SURIP

from Mumbai, Maharashtra

Apr 17, 2012

I was booked a ticket on red bus to journey from Bangalore to Ongole (tecket No: TE[protected]). But the bus has passed away without pick me. How to get the ticket refund...some body please help me.

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Address: Hyderabad, Andhra Pradesh

Hi

Redbus.in is cheating customers, when i booked through online from orange travels site form hyderbad to chennai they deducted the amount from my credit card, and later no bus ticket got generated, when i contacted them they said will will not charge the amount from the card later i found the amount deducted from my card when i contact orange tours they said redbus is main, when i contacted redbus they sayign we do not know anything please adive how can get my money back

FYI

Thank you for your order from http://www.busagent.in

For your convenience, we have included a copy of your order below.
Please Note :- The charge will appear on your credit card / Account statement as 'Pilani Soft Labs Pvt Ltd'

If you have a question about your order status, you can contact the seller directly by
e-mail at : [protected]@redbus.in.

ORDER DETAILS:Merchant Site URL : http://www.busagent.in
Order Number: [protected]Order Received: Sep 23, 2011

Total Amount : INR (Indian Rupees) 900.00

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R

rameshmathi

from Hyderabad, Telangana

May 27, 2013

Dear sir.

I had cancelled my ticket dated on 13 may 2013 (RS 450)my ticket #is-TF[protected] my travel dated on 20 may 2013 from Bangalore to Hyderabad after cancelled the ticket amount is Rs-405/- still not yet credited in my account, and when i spoke with red bus people they are telling always conform with bank, like they said but i asked in bank there also amt cleared so what i want to do tell me then who is responsebility for my money please take the matter seriously then i have to go furtherly ...

Regards,

S.Ramesh babu.

contact immediatly my cell:[protected].

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G

Gitanshu kumar

from Chandigarh, Chandigarh

Jun 15, 2016

Refunding of my amount

I book ticket between farrukhabad to delhi on date 4 june 2016 my balance from debit card deduct but booking not confirm .also not any reply .please reply immediately or I complaint a fire against red bus.

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R

rahul jaryal

from Gurgaon, Haryana

Jun 27, 2016

Seat changed without any consent

I have booked redbus service to mandi from delhi on 15 june 2016. My seat number is 20 and the conductor of bus forced me to sit on 24 num, is this honoured ? As the seat num 20 remains vacant . Why they didnt give me my if i booked it online . This is a serious matter i would like to take redbus to civil matter, their services are ao poor .

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Address: Pune, Maharashtra

hi all
i haven't received the amount for my unbooked ticket...i had sent numerous mails to these guys but they keep saying consult with ur bankers, unnecessarily harassing the customers....whenever i called them ,they keep me on hold for a long time...
worst service

regards
atul sinha....[protected]@sify.com
[protected]

Aug 13, 2020

Complaint marked as Resolved

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V

vinoraga

Nov 3, 2011

redbus cancelled my ticket and took money without my knowledge
hi,

i booked a ticket to my native xterday through Redbus and my ticket was confirmed
nextday my ticket wan cancelled i dont know how it happened
when i contacted redbus they told they are not aware of this issue and they are not responding properly, i never share my personnel date with anyone, Redbus is so careless in security, may be in future credit card details may also be hacked and misused
Read comments Unauthorized charges

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R

Rajaveni

from Chennai, Tamil Nadu

Jul 28, 2015

Hi all
I tried to book the bus ticket through Redbus. They took money from my account and not booked the ticket on 22rd July 2015. Till now they have not refunded the money for unbooked ticket.
Really redbus has very worst service.
Instead o[censored]sing Redbus, Everyone Please try to use other websited like "Goibibo" for booking the bus tickets

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Address: Hyderabad, Andhra Pradesh

I had tried booking a ticket in redbus , but the transaction failed after paying to ccavenue but the money is not credited back into my account

Transaction Date 06/09/2011
Transaction Amount INR 450.00
Transaction Type DR
Transaction Description ICONN/32537720/060911/CCAVENUE.COM / CHA

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Address: Chennai, Tamil Nadu

I have booked a bus ticket from Chennai to Hyderabad the boarding place they have mention in the eticket is Chennai Central Railway Station and depature time is 19:45 suddenly at 18:45 we got a call because of traffice jam they said to come to koyambedu Private buses stand. Then i called the reb bus enquery the person who attend the call not given a proper answer and used very bad word and he said come to the red bus office if i want to anything. Plz guide as what I have to do next these could not happen.

Details
Travelling day - 07Sep2011
Departure Time - 19:45
Boarding Place - Central Railway station

Aug 13, 2020

Complaint marked as Resolved

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Address: Tiruvannamalai, Tamil Nadu

Dear sir,
I am elango palani, i booked 4 tickect(Each ticket Rs.800) for my family members from vellore to hyderabad on 21 st august 2011 by my fathers statebank of india netbanking.
Rs.3200 was deducted but ticket not booked .I got message from redbus that
Your payment of Rs. 3200 has been deducted but a ticket could not be issued. Please do not worry.
This will be refunded within 7 days. For details check e-mail. Till date they didnt refund my amount and theere is no reply .

ORDER DETAILS:Merchant Site URL : http://www.redbus.in
Order Number: 5772601 Order Received: Aug 21, 2011

Total Amount : INR (Indian Rupees) 3200.00
State Bank of India Account Holder : ELANGO P
Billing Address : (As entered by the Customer)

i expecting your favourable reply to me .thanking you

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Address: Andhra Pradesh

Dear Red Bus Team,

I Booked my ticket from Bangalore to Guntur.But I canceled that ticket.Tracking number is 6521354.

Ticket details:
Ticket number (TIN): TD8X73742256
From: Bangalore
To: Guntur
Date of journey: Friday, August 05, 2011
Travels: Diwakar Travels
Bus type: Volvo A/C Multi Axle Semi Sleeper (2+2)
Boarding time: 09:00 PM
No of seats: 1
Seat number: D4

But my problem is that still i have not received that refund amount in my bank account and in received cancellation mail you mention that i will return that amount within 7 days( For your reference i am forwarding your mail with this mail).

Why are you not refunding my cancellation amount tell me that reason. and my request to you please refund my money for good customer relationship. please give me response as soon as possible.

Looking forward for your cooperation and quick response.

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Address: Chennai, Tamil Nadu

We have been tryin to cancel a ticket from Goa to chennai (travel date - Aug 17,2011) for the last two weeks. The secenario is -

July 1
When the booking was done Redbus made a mistake and booked it for July 17'th (9 tickets fare of 11950/) Cash was paid on delivery on july 4.
We noticed later the journey date was july 17 instead of august 17 So we call them up and cancelled it and asked them to transfer the date to August 17.
July 6
They send us a ticket for aug 17th.(fare of 11,150) by email. They promise a cash copun of 800/-
July 15'th
We call red bus for the cash copoun of 800 in order to book tickets from bangalore to chennai. They give us a cash copun of 8365, we did not understand the reasons. We booked a ticket of 1000 Rs from it.
July 18'th
We ask them to cancel Aug 17 ticketAfter one week of dodging with us.they tell us a new story that the 8365 cash cupon is the cash cupon for the cancellation of July 17'th. If so why did they send us an email of the ticket for Aug17'th. When we call for the cancellation of Aug 17'th.They have used the cash cupon and booked the tickets for Aug 17'th .I really don't understand why.

Even then all we ask is the cash to be returned after cancelling the tickets.(Aug 17).The cash we need to recieve is Rs6805 from Red bus. They have not been responding to us. Every time we call we have to explain the situation as a new caller attends the call every time. They do not have a dedicated resource allocated to a case.
The response has been irresponsible and ineffecient.And this is my second bitter exprience with them. I would like to know what can be done to take legal action against them. Help would highly be appreciated. Thanks

Aug 13, 2020

Complaint marked as Resolved

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Address: Tamil Nadu

sir,i booked a bus ticket thru redbus.com service for 25th oct from chennai to madurai for my daughter in parveen travels.when i processed my sbi debit card through the avenue transactio failed but to my surprise, when i noticed my bank statement i found that an amount of Rs.690 was deducted on 23.7.11 and pos PRCH is written against it.hence it is requested sir,that the amount deducted may please be refunded immediatly..my sb a/c no is [protected].my email id is [protected]@gmail.com.my contact no is [protected].kindly do needful.thanking you. ...............R.M.Sekar, EDITOR ,DOORDARSHAN,MADURAI

Aug 13, 2020

Complaint marked as Resolved

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Address: Hyderabad, Andhra Pradesh

I booked a bus ticket for hyd-vizag through online with the RedBus In. It was booked for the 7th July, 2011. They booked it in the Reddy Travels. I had booked for the ac bus and they had charged me according to that ac bus which was Rs.650. It was scheduled for 5:20 PM . When I reached the said bus stop , I found no bus over there and I enquired from the travel agents. They said there was no bus for that specified date and time leaving from Hyd to vizag for that day. When I asked why did they do that booking even when they knew there wasnt any bus for that time, they blamed the Redbus . When we enquired from the Redbus , they just had a sorry and they said they will return our money after a week. I was fooled by this service badly. I dint know what to do that time.
I request you to please take special care in booking your bus tickets from this service because you never know when you can get fooled in midst of a unknown place and crowd.

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Address: Karnataka

I had booked a Kadamba bus ticket from the redbus site for a trip to Goa. The seat was confirmed and I printed out my Confirmed ticket. Now, once I got to the bus, the conductor see's that my name is not on the list, but instead my seat is booked in some other name. I immediately got on call with the customer care of redbus, but there was nothing they could do to help me out. There were 2 seats on that fateful day which were double booked and both from redbus.in
I had to reach Goa the following day, hence I had to take that bus as there were no other busses available. I had to sit the entire trip on the floor. I had paid the entire amount to get a comfortable seat in the bus and not a floor seat. The redbus customer care couldn't do anything to help me out. Some how I survived the trip with my rear paining like hell.

I gave a call to their customer care the following day and wanted to lodge my complaint. However, the person told me to write a mail to [protected]@redbus.in which I did. I followed up a couple of times with them regarding this. Till today, they have not even bothered to acknowledge or even reply to my mail. They have just taken their commission and sat happily there.

The main business redbus is in, is to book tickets. If it can't even do this, then there is no need for it to be in business. I have never booked on redbus since then, and will never again.

Because of sitting on the hard floor that night for the entire trip, I have developed pain in my joints for which I had to visit the doctor for medication which came to more than Rs.1000. Who is going to pay for this?
First of all I had to sit on the floor even after paying the full fair and now I have to pay for these doctor visits. I am totally disappointed with the response I've got from redbus. I have told all my colleagues about this and many have stopped using redbus.in for fear of this double booking. It's better to book from the main site of the travels itself.

I hope if redbus people are reading this, they will at least refund me my money, if not my medical expenses.

Aug 13, 2020

Complaint marked as Resolved

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Address: Delhi

Dear Sir,

I had booked AC bus tickets for Haridwar to Delhi dated 12th June,2011 Night for 4 persons amounting Rs. 1900/- through your company with seat nos.27,28,29 and 30 of Empire Travels ( Ticket Nos. TD6X94973288 and TD6X[protected] for boarding at Haridwar at 11.59 PM. However, on the afternoon of 12th June,2011 it was informed over phone that the said Bus can't enter Haridwar that day and we have to board the Bus from Dehradun on the same day at 09.30 PM. I was with my family at Rishikesh as per our plans and it was impossible for me to manage to come back to Haridwar, take luggage and go to Dehradun and reach there by even 10.00 PM as I was to come back at haridwar by 9.00 PM. Moreover, my request of adjusting my journey to next date was also not entertained. Subsequently , I was forced to book tickets from other Travel agent and return on next day i.e., 13th June,2011.

I now request you to kindly arrange for refund of my money for the journey which I could not make due to none of my fault as the same travel agent on 12th Night at 10.00 PM confirmed my inability to board the bus and after that allotted the seats to other passengers.

Thanking you,
SANDIP GHOSH
Mob. NO.[protected]

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Address: Hyderabad, Andhra Pradesh

I booked my bus ticket by REDBUS on 21 May 2011(Ticket number (TIN): TD6K39963447 from Visakhapatnam to Hyderabad for dated 29 May 2011 that tckt amount was 880/- Rs. and cancelled it on 28 May( tracking number is 5649276. )

But my problem is that still i have not received that refund amount in my bank account and in received cancellation mail you mention that i will return that amount within 5 days( For your reference i...

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26 Comments

Address: Bangalore, Karnataka

i am residing in bangalore.on 31st may 2011 i booked a ticket through redbus order no:-4772755.ticket was not booked and the amount was deducted from my account.as from that day till today i am continuously in touch with the redbus customer care regarding the refund of amount but i had not got any active response from that side.instead they had earlier told me that the amount would be reverted back within 5 working days but after the completion of the said time they had been stating various issues regarding the problem with the payment gateway,not able to find the problem etc.so it's my humble request that please look forward towards this complaint in a very professional as well as it should be looked forward as fast as possible.the amount stated is Rs1740/-.i would be obliged for your service.

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P

Praveen Bhade

from Darwha, Maharashtra

Oct 18, 2011

To them the customer is just another nuisance once the payment is receieved by them.

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P

pankaj.satdeve

from Mumbai, Maharashtra

Nov 27, 2011

Even they are not given mine Rs 504

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Address: Pune, Maharashtra

I have booked a cash on delivery ticket from Red bus on the 25/5/11 from Pune to Hyderabad. The travel date was 29/5/11.However, i cancelled the ticket on 27/5/11 by speaking to redbus customer care and sending my bank details to them on the same day. I was promised by the customer care executive that the money would be refunded in 4 working days. its been more than 18 days that i did not hear anything from them, even afetr repeated calls and mails.
today (14/5/11) i get a mail from one of the executives that Red bus has issued a cheque (of lesser amount) and it will take 7 working days to get that cheque cleared. even outstation cheques of different banks get cleared in 3 working days. Therefore, not only it has been a harrasment for me to constantly follow up with these people, but also it is ridiculous in the way they have been taking their own sweet time.

The Customer should not be violated to such an extent that they lose their patience and start feeling helpless at the end in front of these bloody money making goons who just know how to take money and not return them.

I dont know if anything would be done in this regard (as i have utter trust in the abilities of our government) but at least i can pen down my experience of the hell hole i have been through so that other people can be aware of these menaces while bookink tickets inthe future.

Aug 13, 2020

Complaint marked as Resolved

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M

m_senthil123

from Mumbai, Maharashtra

Aug 16, 2011

Dear Red bus cheats,

can any one respond, why r u so relucatant to respond,
u cheats. my wish is that Red bus co to close soon as u cheat ur customer..
u will not live for long as u have cheated my 1 week hard work guys.

i m frustrated? Do any one has guts to talk to me???? Not sending e-tickets

Dear Mr.Nayak Venaktesh, RTI Program coorinator

Sir,

I am forwarding e-mail sent by me to Red bus customer support team, They have cheated me Rs.1500 (money not refunded due to my cancellation), , (i am sorry that i have lost my temper as i have used flithy language when i did interactions with Red bus as they have cheated my 1 week hardwork). I request your support in taking up this issue with RED BUS.,

From: "senthil murugesan"<[protected]@rediffmail.com>
Sent: Tue, 09 Aug 2011 19:41:58
To: "redBus Support "<[protected]@redbus.in>
Subject: Fw: [CaseID#10204306] redBus Cash Coupon
can some body respond to this mail. Silent is not an answer,

From: "senthil murugesan"<[protected]@rediffmail.com>
Sent: Wed, 03 Aug 2011 18:22:04
To: "redBus Support "<[protected]@redbus.in>
Subject: Re: [CaseID#10204306] redBus Cash Coupon

Hi ,

when u book ticket its ur responsibility to send me e-ticket, you have not done that. i have even sent an e-mail stating that i have not recd any e tkt hence i am going ahead booking another ticket for whci no reply recd from you.
hence repay, , i am a daily wages, 1400rs is a big amount, .

From: redBus Support <[protected]@redbus.in>
Sent: Wed, 03 Aug 2011 10:42:40
To: "senthil murugesan" <[protected]@rediffmail.com>
Subject: Re: [CaseID#10204306] redBus Cash Coupon
Dear Customer,
Greetings from redBus.in!

As per the call recording Miss Nishanthini has confirmed to book the ticket and hence the ticket has been booked as per her request. Hence as per the confirmation from the concerned department we would not be able to process refund for the same.

Best regards,
Riyaz C,
redBus Support Team,
Phone:[protected]FYI-12345 on your mobile keypad)

senthil murugesan wrote:

can u redcheat guys reply,
just send me the e-ticket sent to me by e-mail before my date of travel.

From: "senthil murugesan"<[protected]@rediffmail.com>
Sent: Sun, 24 Jul 2011 09:01:56
To: "redBus Support "<[protected]@redbus.in>, "sathish "<[protected]@redbus.in>
Subject: Re: [CaseID#10204306] redBus Cash Coupon
atleast 4 people would have called me but with out any solution, my query is simple, pl provide me teh proof of teh e-ticket copt sent to me by e-mail. if you show me this proof i agree my mistake, no one from ur co is sending me this information, when i asked for this information i am getting a reply sttaing that my ticket is confirmed. pl understndthat Rs.1800 will be peanuts for ur Co but its my 7 days hardworking, pl understand that. Pl do not penalise ur customer for not his fault, I[censored]r co wants this Rs.1800, pl write an email to me stating thet our Co is in a bad shape & for giving salary to the employee Red bus needs Rs.1800 from me then let me think..

From: redBus Support <[protected]@redbus.in>
Sent: Thu, 21 Jul 2011 11:12:03
To: [protected]@rediffmail.com
Subject: Re: [CaseID#10204306] redBus Cash Coupon
Dear Customer,
Greetings from redBus.in!
Ticket no-TD[protected] has been confirmed by using below mentioend cash coupon.

Best regards,
Riyaz C,
redBus Support Team,
Phone:[protected]FYI-12345 on your mobile keypad)

senthil murugesan wrote:
Sathish/Karthik/

Refer my below mail sent by me on 12th Jul stating that this cash coupon is invalid hencew i ahve asked you to refund my old amount. there was no reply from ur side, this mail was sent 4 days before date of boarding, i am loosing cool, pl reply.

From: "senthil murugesan"[protected]@rediffmail.com
Sent: Tue, 12 Jul 2011 08:18:46 +0530
To: "redBus Cashier"[protected]@redBus.in
Subject: Re: redBus Cash Coupon

THi scash coupon seems tobe invalid, i have booked fresh ticket today in Redbus.
hence pl refund my old amount.

From: "redBus Cashier"[protected]@redBus.in
Sent: Mon, 11 Jul 2011 10:50:39 +0530
To: [protected]@rediffmail.com
Subject: redBus Cash Coupon

Dear Customer,
>
>Thank you for using redBus.in. You can enter the cash coupon ID in the cash coupon box on the personal details page the next time you want to transact on redBus.in and your amount will be adjusted against the fare..
>
>Below are the cash coupon details of the cancelled ticket:
>
>Cash Coupon ID: CD88WFBNMP5S
>Coupon Value: Rs. 1, 224.00
>Expiry Date: 11 Jan 2012
>
>Please save the cash coupon ID. This cash coupon can be used during your next transaction on redbus.in. For more details about cash coupon, please visit the frequently asked questions page http://redbus.in/FAQ.aspx.
>
>Best regards,
>
>Team redBus

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Treat yourself at a restaurant, spa, resort and much more with Rediff Deal ho jaye!

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Treat yourself at a restaurant, spa, resort and much more with Rediff Deal ho jaye!

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Address: Hyderabad, Andhra Pradesh

Dear Sir/Madam,

I booked my bus ticket by REDBUS on 26 May 2011(Ticket number (TIN): TD6R[protected] from Hyderabad to Ernakulam for dated 28 May 2011 that tckt amount was 1600/- Rs. and cancelled it on 27 May( tracking number is 5714798) due to some personal reason.

But my problem is that still i have not received that refund amount in my bank account and in received cancellation mail you mention that i will return that amount within 7 days( For your reference i am forwarding your mail with this mail).

Why are you not refunding my cancellation amount tell me that reason. and my request to you please refund my money for good customer relationship. please give me response as soon as possible.

Looking forward for your cooperation and quick response.

Thanks and Regards
Atul Gupta
[protected]@gmail.com
Mob. No.- [protected] / [protected]

On Fri, May 27, 2011 at 3:38 PM, redBus Cashier <[protected]@redbus.in> wrote:
Dear Mr. Atul Gupta,

We processed your refund request on 27-May-2011. Your tracking number is 5714798.

The refund amount is Rs.1440.
Your bank will take 5 working days to credit the amount to your account.
The cancellation fee for this transaction is Rs.160.

Ticket details:
Ticket number (TIN): TD6R76994792
From: Hyderabad
To: Ernakulam
Date of journey: Saturday, May 28, 2011
Travels: Kallada Travels Blr
Bus type: Volvo A/C Multi Axle Semi Sleeper (2+2)
Boarding time: 03:55 PM
No of seats: 1
Seat number: H1-S

Please feel free to write to our customer care at [protected]@redBus.in for any clarification.

Best regards,
--
Team redBus

If you can refund my money so please do this.
Thanking You

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Address: Coimbatore, Tamil Nadu

fromKhadar Nawaz S, Chennai [protected]@gmail.com
[protected]@redbus.in

dateFri, Jun 3, 2011 at 10:58 PM
subjectCancelled ticket amount not refunded- 29May2011
mailed-bygmail.com

hide details 10:58 PM (0 minutes ago)

Hi,

I have booked a ticket for 29May2011 (Sunday) from Coimbatore to Chennai (Ticket No: TD6U[protected]. Before travel around 07.15 PM I received a call from[protected]Official redbus.in number) and told that the bus broke down and travel is cancelled and immediately terminated the call.

I didn't receive any SMS from redbus.in saying that the ticket was cancelled (Earlier I have cancelled and I received the SMS, so I know it already). I called up redbus.in[protected] and verified whether its valid. The operator got the information and redirected to the guy who told me that the bus was broke down. Upon asking about the SMS he mentioned that concerned person is not available and SMS will be sent on Monday (30May2011) and refund will happen on around Friday (03Jun2011). He identified himself as "Karthick". I didn't travel on that day.

I called up redbus.in on Monday, but there was no track record of all the earlier discussion and I had to explain everything to lady named "Pavithra". She told she will call me back.

Till today (03Jun2011-Friday) I didn't receive any call from redbus.in about this compliant. When I spoke to the customer care[protected], they are mentioning that we are not responsible for any refund and requested me send an email to [protected]@redbus.in

It seems there is no response on the customer escalations or complaints and this mishandling of calls lead to customer frustrated.

Any immediate action would lead issue not to trail to other customer and request to refund the amount which has been debited from my account (Rs.900)

Regards,
Khadar Nawaz S

Red Bus Complaints & Reviews

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