Red Bus Complaints & Reviews

Hi
I cancelled a ticket from Chennai to Bangalore, got a mail from redbus that amount would be refunded after withholding some part of the money, but refund is not done after one week. Their helpdesk number on the website is a bogus toll free number that doesnt work.
Couple of days after i cancelled the ticket i was booking another ticket(I still hadn't realized they are a fraud company) when I got the message that money was deducted but ticket wasn't booked????? What sort of an error was this... a transaction either comes through or not..how can half of it go through???? Once again no refund done.
These are high- tech crooks who are making a quick buck. Beware!!
BR
Vishwanath Nayak

Hello,
I booked 2 tickets through RedBus from Pondicherry to Bangalore for 10th April-11 (10:30 pm departure) and the bus was cancelled at last minute by the travel company and authority at travel company office told that money will refunded directly in our bank account (As ticket was booked online ) .

After calling many times and sending mails to the travel company got the reply that responsibility is of RedBus to refund the money . First mail was sent to RedBus on 26th Apr-11 and so far I have sent 5 mails and called more than 5-6 times but yet to get the money for tickets refunded .

Ticket details are as below .

RedBus Ticket # TD[protected]

PNR # D[protected]

Umesh.

To whom it may concern,

This communication is with reference to the refund of my money due to the horrible experience I had with Diwakar Travels and Redbus.

Ticket # TD6Q46749437, Pune to Hyderabad

I have booked the bus from Pune to Hyderabad for the date May 25th, 2011 yesterday evening. The reporting time mentioned on both the e-ticket and Redbus website was 8:05 PM. Also, the departure time mentioned was 8:20 PM from Chinchwad which was my boarding point. I happened to call the Diwakar Travels bus-driver regarding the confirmation. The driver was very rude and unhelpful. He informed that the bus will leave Pune at 7:00 PM which came as a shock to me. As per my schedule and the travel information given on the Redbus website, I opted for Diwakar Travels since they were leaving Pune at 8:20 PM. Now suddenly, the driver states that he is leaving not 5 or 10 minutes early but almost 1 hour 30 minutes early. I requested the driver to wait for me and also informed about the bus timing mentioned on the e-ticket. The driver rudely said that he is not bothered about all this and about Redbus. He said that if I have to catch the bus then I must be there by 7:00 PM and disconnected the call. Now, boarding the bus at 7:00 PM was impractical for me since I was at Hinjewadi in my office and I had to first go to Rahatani near Pimple Saudagar to pick up my luggage and then leave for the boarding point which was Chinchwad. I then called Redbus customer service and again got a horrible response. 3 representatives disconnected the call, 1 almost joked about my situation and hung-up on me. After explaining the issue 3 times to other 3 different representatives, I was told that my call is landed to Chennai and have to call Pune office for the concern. One of them even gave me an alternative Pune number ([protected]) and that also turned out to be out of service. After my repetitive attempts, 1 representative from Bangalore promised me a callback. I later received a call from Swapnil Bhokre who is with your Pune branch and he made attempts of helping me. But even his attempts failed. I spent additional 70 rupees to reach Chinchwad and realized that the bus driver has moved the bus just 5 minutes before even though Swapnil and I were directly co-coordinating with the bus driver and he knew that I was almost there. After the bus was missed, Swapnil Bhokre informed me that he has spoken to the bus driver and that I have to go to Jahangir Hospital. After conversations with both Swapnil Bhokre and the bus driver, I was informed that I have to be there with-in 30 minutes and reaching to Jahangir Hospital meant spending another 350 rupees from my pocket but I was ready for that too. But when I spoke to the auto-drivers, they said that the auto-fare would be 350 rupees but they won't be able to reach the place (Jahangir Hospital) with-in 30 minutes since the place is in the main city and traffic is high. I even made the auto-driver spoke to Swapnil Bhokre and later to the driver but the driver was very rude and told that he will not wait for more than 30 minutes and will move the bus if I don't reach on the specified time.

Now, I had already invested 70 rupees to reach Chinchwad at the time which was an hour early from the actual reporting time and even though the driver knew about my situation, he still moved the bus. So what was the guarantee that the driver will not move the bus again if I spent another 350 rupees and 45 minutes in traveling to Jahangir Hospital.

Although, Swapnil Bhokre helped me a lot and was constantly communicating with me and the driver, things didn't turned out in my favor and as expected the bus moved with-out picking me.

Interestingly, Redbus representatives told me that Diwakar travels are very bad and don't listen to Redbus. Then why the hell are they there on the Redbus website. It was clearly mentioned on the Redbus website and e-ticket that the reporting time for me at Chinchwad was 8:05 PM and boarding time was 8:20 PM. Now, if there was any change in time then Rebus and Diwakar Travels should have intimated about that early. It so happened that I called Diwakar travels bus-driver and was told that bus is actually leaving Pune at 7:00 PM otherwise there was no intimation by either Redbus or Diwakar Travels.

Now, was this some kind of joke. Because if it was then I had no laugh on it and I want my money back. Also, let me tell you that I am serious about this issue and will file a legal complaint on this for sure if nothing happens. And don't you guys overlook my statement. I will approach authorities for this mental harassment that was given to me by both Diwakar Travels and Redbus.

Reimburse my full money 1150 rupees and I am done with Redbus. I never had such a bad experience with Redbus earlier. I don't know and neither do I care about the equation Redbus shares with Diwakar Travels. All I know is that I wanted to go to Hyderabad from Pune so I went to Redbus website and booked the ticket. Now, if the bus left much early than the specified time, then that is not my problem. This should have been intimated to me before hand by Redbus and it was your responsibility to do so. Give me complete money back. Except the money, I spent 70 rupees in the auto which went in vain along with many calls to Redbus, Diwakar Travels and the bus driver. For your reference, contact number of the bus driver is [protected]

Definitely not a happy customer. I have attached the ticket for your reference.

As discussed with your executive, I desire to cancel the booking done from Pune to Bangalore & Bangalore to Pune. I had recieved call from the travels (Natraj-sharma) on 22nd and they confirmed that the bus from Pune to Bangalore on 26-3-11 is having some problem and is under maintenance for 15-20 days. After several request also they denied to give any confirmaation of the date. Due to this I had to cancel all my hotel reservation done in Bangalore and also postpone my trip. So I request to pl refund all my money back and also cancel the return ticket.
Pl find attached below the ticket details. Pl do the needful at the earliest.

I had mailed to redbus regarding my cancellation of tickets TD4D97283484, TD4D34355524 on 03/23/2011 19:30. Later on I recieved mail from Redbus on 03/26/2011 05:12 PM (The date on which the travel is scheduled) that the tickets are not cancelled. I feel that there was a clear communication from my side that I have to cancell the tickets and there should have been a reply back from redbus before the scheduled date of journey regarding their non accepetance. Also as the reason for cancellation is clearly mentioned in the trailing mail, I strongly feel that there is some problem in understanding of redbus and I immediately want my amount refunded to me with interest charges for the delay.

I have booked ticket with RebBus from Ernakulam to Bangalore on May 8th.
When the bus came in, bus operator told that the same seats were booked by somebody else and there are no seats available. The seats that I have booked had been booked by somebody else as a double booking.
And I was not allowed to travel. I called up RedBus customer care and got a response that my seats were confirmed. But when I explained the situation, I was told that he will call me back and there was no action item on that. I returned back Bangalore and submitted a complaint in RedBus and sent emails to RedBus Support. There were no response or no action item on this complaint.

I have booked the 3 tickets on 21st april through online but first time transaction failed but amount deducted from my account.Second time i get the tickets and again amount(2970) deducted from my account.I have send a mail to redbus support with screenshots of stmt.They given reply like with in 4 working days you will get back your amount to your a/c. but still no amount is credited to my a/c from redbus and they are stopped to give replies to my mails.

Sir,

I tried to book ticket from Vijayawada to bangalore, i got message like , my amount has deducted from account and i didnt get my ticket for that, later i tried for another time, same thing happened.so, rupee 888/-has been deducted twice, but i didnt receive my ticket. I had been requesting these REDBUS customer care support people for last 16 days to revert back my amount, still it was not happened.Almost i spend rupees 150/- extra in making calls for the customer care people, but it was vein.

So please help me inthis issue to get back my amount, and take necessay actions on REDBUS to get back customers deduct amount less than 3 days like how www.irctc.co.in is providing.

Please find the numbers (5315284, 5315133) which i got message at the time booking tickets in Redbus site on 30th of April from Vijayawada to bangalore, and my contact detail is - [protected]

Please find the mail contents which i had with REDBUS.

details May 4 (12 days ago) angaloe
Hi,

Please find the numbers (5315284, 5315133) which i got message at the time booking tickets in Redbus site on 30th of April from Vijayawada to bangalore, Even though i was unable to book the tickets, amount has been deducted from my account twice each cost (Rs 888/- )

Kindly revert back the amount as early as possible from the account which they have deducted

BEWARE OF REDBUS. IN i gave a request for ticket from chennai to kumbakonam on 09.05.2011 travel date was 12.05.2011 and i got an id no stating that the company will call shortly and confirm my booking at delivery me the ticket on cash on delivery basis. but till 11.05.2011 i didnt get the call nor the ticket hence i called up redbus in, for which they stated that it was only a request. atlast i was not booked a ticket for the travel date i had to under go lot of inconvience due to this. i intend to make a complaint with competition commission and nasscom about this mis representation of online advertisements.

I was booking an online ticket with redbus for on 19 April for my journey from Hyderabad to Pune.
My ticket was not booked and the screen displayed that amount Rs 950 is charged and will be refunded by 26 April.

My bank account also says that twice amount Rs 950 is charged.

Till now no amount is refunded and I have mailed these guys many times. Redbus even dont respond to call I make.

I booked ticket via redbus,but due to some reason I cancelled ticket, but still the money is not credited in my account,it has been a long time to cancel ticket
TIN: TD5U23245943, TD5U85358493
Could you please do the needful

Iam Dinesh Pandian , i booked tickets in redbus.in on 27/4/2011, from chennai to bangalore amount is 1350+1350(twice) , the ticket booking was not successful for the first two times and only third time my ticket got booked.

The failed transaction details are attached and i have sent the screen shot also as attachment.

And i have made the complaint the same day to Redbus , i got the reply as 10156796.-- reference number,

But till now i havent got any feedback from redbus support team

I had a harrowing experience with RedBus for the 2nd time. This time I had booked 8 tickets from Belgaum to Bangalore. However, I got a call 3 days before the travel-date that the bus was cancelled and I should ask Redbus for refund. So I call up Redbus and they assure the refund would be processed in 3-4 days. So I rebook on another bus and all goes well. Now, after a week I call up redbus again, and they say that they do not have any idea about any bus cancellation and that I should have called up earlier. I explain the whole story to them again, and all I get is an assurance that they would check and call back, which of course never happens. So, this happens for at least 4 times more. I then called up the bus-operator who was a little understanding and says that he would contact redbus. Now it has been over 2 weeks and I have called at least 15 times and sent a mail 10 times regarding this, but it seems redbus has no system to handle bus cancellations. Seriously, I doubt how the company is still operation. My advice to all is to avoid using Redbus and try booking directly with travel operators instead. I know I will somehow get my Rs.6500, but I'm not using redbus again thats for sure

Hi,
I have tried to book a ticket from Pune to Banglore, on the site when transaction got completed , page failed to go back to REDBUS website.so ticket didnt get book. but i got the mail from [email][protected]@ccavenue.com[/email] like this

Merchant Site URL : [url=http://www.redbus.in]ONLINE BUS TICKETS BOOKING SERVICE » ONLINE BUS TICKET RESERVATION[/url]
Order Number: 4423257 Order Received: May 5, 2011
Total Amount : INR (Indian Rupees) 1500.00
State Bank of India Account Holder : Munmuna Das
Billing Address : (As entered by the Customer)
and as stated amount got detected from account , i tried to contact both CCAVENUE people and REDBUS people , they are not responding. As the amount got transferred to REDBUS account , its there responsibility to return my money back , but they are not responding.

reference no for the online transaction is IG49883643. i have attached the screen shot of the mail

with Regards,
Prerna

Dear Sir, I booked a ticket from the service redBus.in find below the detail of my journey ticket:ticket number (TIN): TD[protected]
From: Vijayanagaram
To: Hyderabad
Date of journey: Monday, April 04, 2011
Travels: SVR Tours & Travels
Bus type: Non A/C Hi-Tech (2+2)
Boarding time: 06:30 PM
No of seats: 1
Seat number: 26
[protected][protected][protected][protected][protected]
due to few reasons i couldn't make this journey and cancelled the ticket, where by i got a mail from the redBus.in support team saying that my ticket was cancelled. Find below the mail confirmation.
Dear Mr. K Siva,

We processed your refund request on 02-Apr-2011. Your tracking number is 4609122.

The refund amount is Rs.432.
Your bank will take 5 working days to credit the amount to your account.
The cancellation fee for this transaction is Rs.48.

Ticket details:
Ticket number (TIN): TD[protected]
From: Vijayanagaram
To: Hyderabad
Date of journey: Monday, April 04, 2011
Travels: SVR Tours & Travels
Bus type: Non A/C Hi-Tech (2+2)
Boarding time: 06:30 PM
No of seats: 1
Seat number: 26

Please feel free to write to our customer care at [protected]@redBus.in for any clarification.

Best regards,
--
Team redBus
[protected][protected][protected]------
But till date I didn't get my amount debited in my bank account which I used for booking. Even I called them and kept so many mails regarding this issue they are simply saying that the amount transaction was done. Even I checked with bank pupil but this was not done. Already lot many working days were gone.

Sir, my concern is that they are giving wrong information which is baseless and keeping me mentally tension to check my account daily and keep on writing mails to them. Sir pl do justice in getting my money back.

Even if i didn't my money back also no problem but really i want to sue them to make me felt so unhappy and disturbed.

Regards
Siva
HYD

i had booked my ticket at about 7.00 pm on 4th may 2011. I even received an sms for the same with reference no as 5406569 and ticket money was deducted from my account(RS 550). however i did not receieve the printout for the ticket with an Error message “cannot take printout”.
Now after contacting your Pune and Nagpur officials for the ticket, I’m being told that my ticket was not booked. also the officials are neither helping to solve this problem nor co-operating in any other way.


worst service i ve ever experienced! even their customer support doesnt work!

Hello Sir,

I have booked a ticket from dindugal to chennai for Rs 600/- in redbus.in. on Saturday, April 09, 2011 . Ticket number:TD[protected]. I cancelled the ticket on the same day . But they deducted 15% and I have been told that it will be credited within 2-3 working days. After 3 days i called red bus customer care. But they didnt gave me a proper response. From april 13, i m keep on called them. either they wont pick up the call or they will put me in hold for more than 25 mins. I have been very patient till this time. Now i have booked a complaint not even for the money. But the irresponse behavior of the travel agent.

I AM BOOKED THREE ONLINE TICKET THROUGH REDBUS FROM BANGLORE TO OOTY ON 27/01/2011 BUT DUE TO SOME TECH. PROBLEM MY TICKET WAS NOT BOOKED BUT AMOUNT WAS DEBITED (RS. 1200) ON MY CARD REGARDIG THIS I AM SUBMITTTING COMPLETE THROUGH MAIL BUT NO ACTION WAS TAKEN BY RED BUS.

ARCHIT THAWARIA
PHONE. NO. [protected]
EMAIL ID-ARCHIT.[protected]@GMAIL.COM

sir,
when i was booking the ticket on 18.01.2011 from chennai to tiruchendur(Jeppiar Travels) .At the end of transaction , i didnt get any response and the page has been going on loading .. the concerned seat has been blocked but i didnt get the ticket .Then I called REDBUS customer care ,they said that the seat has been blocked ,not yet booked and said that they would release in half an hour and asked me to book again.
Finally i waited for half an hour and booked the same seat and travelled .. The thing is i got debited for two seats ..till now i didnt get the refund... i request you to refund the price of one ticket(RS 590) as soon as possible.. Regards,
Aswin Rayen

I have tried to book a ticket through Red bus website from chennai to Hyderabad. I had chosen the service and confirmed the payment after that i received a Transaction failed mail from Red bus Website. But, the actual ticket price has deducted from my account and i didn’t receive my ticket yet. When i contact redbus helpdesk they conformed the transaction failure and said money will refund in 2 business days. I didn’t received upto now.

Mail id: [protected]@gmail.com

Mobile no: [protected]

hi,
i have booked tickets for Ajmer.The pick up point was from IFFCO Chowk,Vikas Travels (GGN). redBus ticket TD2G23274349,PNR[protected].
The reporting time was 10:00PM however we reached boarding point at 9:30PM but bus did not stopped at IFFCO Chowk. we have tried to get in touch of REDBUS customer care but they were also not able to help us. The total money wastage. we have tried to contact RedbUS customer care and Shri Vikas Travels (P) Ltd over call. they all misguided us and the total money was wastage. i wait there till 11PM and tried to get in touch with customer care. they provided me wrong information again and again.
However the REDBUS has rated the survice very poor although they should not hae mentioned the pick up point IFFCO chowk. its their fault. request you to kindly look into this and get my money refunded.