Reebok India Complaints & Reviews

Dear sir ,

I had purchased Reebok Sport shoes on 12th July 2011 From Tristar, Retail Privet Ltd.(Reebok Shop), Yagnik Road,Rajkot.

In Very short time my shoes Shoul is damage, so i Request to You that Replace my Shoes, I am Ready to Visit again that Shop which was purchased.here i am attching shoues photos
so please kindly reply to me

Detail of Purchase.
Invoice no. - 341
date - 12th July 2011.
Price - 2759/- Rs.

My Detail is

Bharat Patel
[protected]
bharat.[protected]@yahoo.co.in
bharat.[protected]@rediffmail.com


Thanks & Regards

Dear Madam/ Sir, My friend had bought a Reebok from your authorised

showroom (Shubh Shree Mercandise (P) Ltd., Bolpur, West Bengal, Holding

No. 48/33, Ph. [protected]), invoice number 1355. The store told her

about an offer where she could get another pair of shoes with actual

price of Rs.1999 for Rs. 750. She took the offer and bought the pair of

shoes as a present for my 12 year daughter. As she was not present on

the spot, the size did not fit her. When I went to the stores just to

exchange the size, I was greeted with extreme humiliation.The store

manager (in front of my daughter) challenged me how dare I come back to

exchange a petty Rs.750 worth of good to "REEBOK" stores. I tried to

tell them that it was just an exchange, yet the insults continued. I had

to come out of the stores. My questions are as follows:
1) Is it the policy of Reebok to insult customers?
2) Is there a rule that Reebok does not exchange a size (with the same

condition when bought)?
3) The price of the product is actually Rs.1999, and Reebok gives a

deal, does that mean the store has the right to call their own shoe

cheap stuff and not worth exchanging?
4) Is it the policy of Reebok to hurt the feelings of a 12 year old

child who wanted to be a proud owner of her first Reebok?
I would like answers to my questions. I was an avid fan of the brand

Reebok and I am sure that the company would deal with this situation to

allow me to remain so. Yours faithfully, Arpita Chatterjee (Ganguly)

Mobile: [protected], mail ID:[protected]@gmail.com

I bought a pair of Reebok Reezig Shoes (Model NO. 4747074 Zigtech ) from Karam Pura, New Delhi company outlet of Reebok Co. on 22nd June, 2011. A part of the upper portion of the right foot shoe has been torn open. Kindly replace the shoes or refund the money.

Thanking you,

Anita Bhutani
[protected]

I have purchased Reebok shoes worth Rs 1800 / from Factory outlet , Mogappair.
Within four months shoe sole peel off.
Contacted the same factory outlet store. Poor response from the stores incharge. He is diverting me to contact the private company for shoe repair.
Which is totally unfair to the customer. Such a reputed shoe company image will spoil with this type of behaviour to the customer.
chandramohan, chennai

I brought a pair of Reebok shoe from FAIR DEEL ENTERPRISE – Airoli Navi Mumbai with bill No: 2189 and group R271203 on 29.01.2011 with price Rs. 5000.
Within a month the upper and the sole of the both shoes has got separated and the upper net portion of the one shoe got badly cracked.
The same was reported to the show room and asked for the reason, This is common for one or two pair of shoes the shop keeper replayed.

Till date he is keeping with my shoes without taking any action.
I asked for replacement but he is saying these shoes are brought with discount so you are not eligible.
I am paying near to 5000 but there is no guarantee, i wondered Reebok is famous company and they were not told me about this at the time of buying.
Anyway i am asking for replacement for the shoes since it is a branded company.

Sir
I had purchased one pair of Reebok Reflex sports shoes worth Rs 5000/ from Elite Marketing on[protected].However due to its poor quality the shoes had to be returned to the franchisee on[protected].The owner of the shop informed that the shoes have to be sent to Delhi and only when the replacement arrives he will be in position to give me the same.Now this appears to be quite funny.A person has paid 100% for a defective product...

On 25th Dec. 2011, evening I went to VIP Road "Reebok Showroom" (Besides Haldiram, Kolkata) to buy a pair of show for my self, I was looking for a Zig Tech shoe. the guy showed me everything quite well. I was confused as I already seen & tried Nike's Airmax 2011. I was a bit confused. as with the price the reebok zig tech is cheaper. so I went out of the showroom to think a little before spending the money. after 20 minutes when I returned to the showroom there was a new guy to show the shoes. 1st question he asked with a rude tone about whats my ability as the budget. I got a little surprised. the nike showroom guys were totally opposite from the guys of reebok. nike guys insisted me on trying almost all the shoes of airsole tech. I was feeling bit shameful evenafter telling them I'll take it later, they replied that not a probs, this help u to choose & short them, for the future they will help me more. Now these reebok guys were like they r some kings & I'm like a accused to them. even when I tried to ask for a color combination of my choice the store manager addressed me as a back dated when the reebok web site is stating it as the new colors for the last one month. I'm totally against that particular showroom where they don't treat the customer properly. so any 1 from kolkata is reading this then my suggestion would be to avoid that showroom. thanx.

This is Signature from Chennai.
Mobile number:[protected].
I am member of one Platinum Card & one Dining Plus.
I have received two Re-book Shoes in Size '9'.But, both the sizes doesn't fit
hence,request you to exchange the same to the following sizes:

Received Size:
USA 10
UK 9
EUR 43
CM 28

Required:
USA 12 11
UK 11 10
EUR 46 44
CM 30 29

To exchange the same what is the process or procedure to be followed .
Please assist & revert to the same mail id at the earliest.

I bought a pair of Reebok shoes (J17897 Black/Pure SI) fron M/s Trade Waves, A-2/8 Africa avenue, Safdarjung Enclave, New Delhi vide Bill No.407 dated 29.01.2011for Rs.3219.30.

In Nov 2011, I noticed that upper of the shoe of right foot is getting torned and after few days the same process started on the other shoe also despite the fact that there is not much usage.. I brought this fact to the notice of M/s Trade Waves who advised me to return the pair so that the same can be sent to Company’s Quality Control Dept to consider my request for replacement/repair of the pair. The same were lodged with M/s Trade Waves vide Receipt No. 2989 dated 24.11.2011 with the ORIGINALPACKING BOX indicating that there is really not much usage.

However, during first week of December 2011, I was informed that my claim has been rejected due to lapse of warranty.

It is a matter of concern that if the shoes of a brand like Reebok which are in the range of Rs.3000/- to Rs.4000/- have a normal wear and tear within a span of 9-10 months, then it is useless to buy a brand like this. Moreover, it is shameful on the part of the Company .to reject such claims . The Company should have gone into the entire gamut of its quality control at the time of manufacturing/procuring such items from 3rd parties in India/abroad.

I request you to look into the matter personally and find out the gaps in the quality control so that such do not happen and customers are not compelled this shock after buying costly products and that too of brand like Reebok.
I humbly request to re-consider my claim favourably and replace the pair with a similar fresh pair.

Hoping to hear soon!

Thanks,

KULBHUSHAN SURI
100-S, SECTOR-8, DDA SFS FLATS,
JASOLA, NEW DELHI 10025
[protected]@hotmail.com
Mob [protected]

I brought a new Reebok Shoe from Reebok exclusive store located at Crown Interior mall Faridabad vide Bill no 2275 dt 11.09.2011 for Rs 4999/- Repeated compaint on Reebok website has not yielded any results.The brand new shoe is torn off in 3 months & as per the warranty policy of the company the shoe can be replaced with a fresh shoe ...We visited the store at Faridabad also but they clearly informed that the shoe can only be repaired & then returned in next 10 days...............Why should anuone buy a branded product if this is the kind of service being offered....My contact no is [protected] .

all products are not given to me the order number is 381066 there are no shoes ,sweater,cap and muffler in that box and the watch was defective

i bought a pair of shoes from dbmall bhopal outlet which is of poor quality & when approched to them their behavior is very poor
bill # 370
deepak malviya [protected]

I bought Reebok Hexride ( R381594 ) a year back. The front net started tearing within 10 months of purchase. I bought it for around Rs 6500 +. Its painful to realize that a shoes worth Rs 6500 starts tearing within a year. Normally one expects such an expensive shoes to at least last for 3-4 years. It is shameful on part of Reebok to compromise on quality by usage of cheap netting resulting in tearing. Can someone please look into the matter. I can attach the screenshot if required. I will be really grateful if one can let me know if there is any way i can get the shoes replaced?

i bought reebok sleeper(group name-k52521) M.R.P 2999 and traveling bag (group name-107400) M.R.P: 3999 from J.P ENTERPRISES ,B-1/ 75-76
North Chajjupura main 100 feet road delhi shahdara-32 TIN NO-[protected] , Both were defected. sleeper had been torn in 10 days and lock of bag was not working so we returned it back to company, but they did not take back sleeper despite of warrante period

Many times i asked them to bail out me but got no response, they always give me assurance that we will talk to the company regarding this issue
or says do that whatever you want
please give me quick response or guide me for the same

if with in 4 days i will not get response i will go to consumer court and file the complain boz it is so harrasing me

with regard
sandeep
[protected]

I had Ordered reebok shoes on 17th October 2011 with ordr No. [protected] and received the product , But unfortunately size which i had ordered is not fit for me , So i had called to Star CJ office Tel No.[protected] and informed them about the same and they told me we dont have the size Shoes with us.So they have suggested to return the product to out courier person and will refund you the cheque .

Complaint registered for return of shoes on 24th October 2011.

As per the record from Star CJ the reebok shoes received on 9th November 2011 , and after calling to the customer care number they informed me that refund will be done within 10days .

As a followup for the same , i called again and now they are saying that one of our team member had tried to call you but your mobile is not reachable so we have reverted the amount to POINTS.After hearing this i had spoken to TL bhavana from Customer care on 23rd Nov 2011 now she had commited me that due to some mistake they have reverted the amount to points and now she told me i will send you a cheque of 2299 /- within 7days but still the same is not received and no one had called me on my mobile number since 17th october 2011 .( Already passed 1 month )


Request you to please register a complaint to refund the amount of 2299/- from Star CG Alive.


Thanks,

Imtihas Shaikh

Dear Sir,
I visited your only store in Durgapur, West Bengal at Junction Mall. I was really surprised with the nonchalant approach of the salesman. When asking whether they had one particular model , i got the answer , we have whatever you can see. When i asked for my size of another particular model , i was told by one of them that they did not have it . Suddenly another salesman appeared from nowhere and dug out the size asked , from somewhere which was quite an old piece. When i said that i wanted a new one , he simply said i had to wait for one month. When i said to him that i will give him an advance for the shoe and place an order, he replied , it makes no difference. Also the attitude of all three salesmen was like take it or leave it .
This is something i have never seen in a Reebok store , utterly pathetic. oooooooooooooooooof
Guess you need to take a look.

Sir, i had purchased goods worth Rs 4900/- from the Reebok showroom at J.P. nagar, 100 ft road on the 21st of Nov....at the time of purchase there was a consumer scheme on offer which said on purchase of Rs 2500/- worth of merchandise the customer is eligible to buy a pair of reebok shoes at an invitation price of Rs 750/--....when we wanted to avail of the scheme we were told that they cannot offer the scheme due to sizes of the promotional shoe not being available in the store....when we told them that it is ther fault if the sizes are not available and requested them to extend the scheme on some other pair of shoes so that we can avail of the offer...to which we were told that they cannot offer any other pair of shoes as offer even though they did not have the stock with them....we called up the manager of the company and he also declined stating that he cannot help us.....we felt completely cheated as the company cannot take the customer for granted and offer bogus schemes and fool the customers....we want strict action to be taken and also the offer to be extended to us........the franchisee who spoke to us was extremely rude and arrogant and hardly bothered about our feelings.....look forward to hearing from the company..

Rozina Syal.
[protected]

To
REEBOK INDIA,
Customer Care,
Respected Sir,
This is to inform you that I purchased a shoe from the Reebok factory outlet at Gariahat named PIXEL IMPEX PRIVATE LTD on 15.08.2010, the shoe code being[protected]. There was an offer put up, on purchase of three Reebok shoes, we were to get a big Reebok suitcase free. My dad, sister and myself chose three 3 shoes and we got the suitcase free too.
I did not wear the shoe here because I bought it to be worn when I travel abroad. This year when I left for Canada, in the month of September, the lower sole of the shoe started wearing off. After about a week’s use, I had to ask my host family there to get super glue for me to stick together the falling off the pieces of the lower portion of the shoe. The people out there were shocked as they could not believe it was a Reebok shoe! After buying an expensive shoe from such a reputed brand, known by people, this is the result! What am I to do with the shoe now? It is assumed that your shoes last for years. How would you compensate for the embarrassment I had to face abroad? Or should I say the factory outlets keep defective pieces and try to do away with them giving offers like the one I mentioned above?
Not only did the shoe give away but also the suitcase that I got as a part of the offer, is no longer in a good state to be used again the next time I travel.
SALONI SINHA
INDIA
[protected]

Dear Sir,
I the undersigned have to bring few words to your kind consideration. sir i the who purchased Reebok company branded shoes on[protected] it has been torn very ugly, before a couple of months back itself, as i was using that for only casual use its not worth to be torn that easily.Buying the shoes from a such a nice company, i never expected this to happen. I'am really unsatisfied with your such a worst product.I also approached the showroom at K.G.Road in Bangalore where i bought the shoes some 45 days back till now they did not reply to me, they said that its not possible to help u anyway,i was really disgusted a lot that day.Till now i kept my shoes aside. I'am not at all satisfied with your product, So kindly please get my shoes replaced without fail. I hope so my request will be fulfilled, If you wish to continue me as your customer please do satisfy me.

your's faithfully
Nishal krishna M G
S/O Gopalakrishna M M
#779-C Gokula nilaya , Stella convent road
V V Puram Gauribidanur-561208 Chickballapur(dist)
Phone no:-[protected] [protected]@gmail.com

Not received all items in Reebok kit ordered through sasta.lo after watching TV advertisement
i had ordered Reebok combo kit through "sastalo" after watching TV advertisement on 17/10/2011.25/10/11i received the parcel through Indian Post Office KHERDI 415604(CHIPLUN ) after paid the amount of Rs. 4699/- (cash on delivery basis). later, when i opened the parcel came to know that the Reebok all mesing in this combo kit are missing. immediately i went to post office KHERDI and enquired about the same, however, they told that they had handed over the parcel "as is what is basis". later i communicated this fact to sastalo executive on cell no. [protected].

This is the breach of trust as well as fraud with the consumer by providing cheating services.
Requested to take strict action agaisnt the seller/service provider.

Regards:
Vishwanath Phalke.
ratnagiri
cell no. [protected]