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Reliance BigTV Complaints & Reviews

www.reliancedigitaltv.com

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Updated: Jan 29, 2024

Complaints 3246

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772

Unresolved

2474

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My smart card no.[protected], my name is g siddabasavana goud, i want to change my plan to the base minimum south value pack. I tried calling customer care since last month. But there is error connection in customer care service.. I tried from different network providers, still i got no response. If this is the case, what is the use of having customer care. I'm an old customer and never had this bad experience. Kindly look into this.. And solve the problem as soon as possible...

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A

ATHUL R MOHAN

from Changanacheri, Kerala

Oct 20, 2017

Channels of SUN Network is missing in Big TV.Earlier all channels were present.BIG TV Services stopped telecasting these channels without notice and some new channels of STAR -ASIANET had came to this place

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Address: 620026

Without any info sun network is unavailable in our big tv for more than a week.
We are your subscribers since 2008.
We are trying to complain through big tv customer service toll free no but not even got connection more than a week.
This irresponsible attitude makes everyone angry.
There is no value for money.
If this situation continues & no sun network in your dish means then first repay our initial payment & yearly subscription charges immediately.

+1 photos

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P

Pgowda520

Oct 23, 2017

More than one month i have been trying to reach customer support using the number [protected], more than 100 times tried to reach. Every time call ended as saying " while transferring the call to customer care executive, there is a huge demand and we are not able to connect. Regret for the inconvenience". So when is the time in last 30 days 24 hours you have responded to any customer ?

It is quite irritating in trying to reach again and again for an hour, it is waste of time and energy and so much inconvenience. Arrange for the call back or resolve the issue.

I have paid for one year subscription, my account details are as below.

Smart Card Number:[protected]

What is the reason we are not getting many Kannada channels. Few are listed below

Channel number 815 : Udaya TV replaced to KALKI TV : "Coming soon "

Channel 816: Colors and it is giving Error : " Channel temporarily unavailable due to technical reasons, service shall resume shortly"

Channel 821 : Changed to TV5 Kannada : Error : " Channel temporarily unavailable due to technical reasons, service shall resume shortly"

Channel 822 : colors super : Error : " Channel temporarily unavailable due to technical reasons, service shall resume shortly"

Channel 828 : Change in channel and new channel is News18 kannada : Error : " Channel temporarily unavailable due to technical reasons, service shall resume shortly"

Please check and do the needful at the earliest, it is almost two month we have not been getting channels and recently few more channels are discontinued

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Address: New Delhi, Delhi, 110017

Such an irresponsible company..they are not providing us the complete channel since last two weeks..and if we make a call to the customer care..there is no response...what is the point in recharging every month if we are not getting the required channel..if the engineers come they ask a huge money too..but there is no use..

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Address: 342005

Website: Reliance big tv

Dear sir, I am not using my reliance Digital TV since last 10 months. I would like to activate the connection now. My smart card no. is[protected]. I tried to call customer care several times but i am not able to connect. The line is getting disconnected as soon as I enter my Smart card no. I have mailed the customer care no.the complaint ID is[protected], but till now no one has responded. Please let me know how to reactivate my Smart Card.

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Website: /www.reliancedigitaltv.com

Sun tv channel nearly 10 channels in southern languages not being telecasted for the past 14 days. Some years back it was happened, but reliance big restored it in 3 days, sun tv channels have been watching by all tamils throughout the world, more than 75 % tamil people watch sun channels. If this continues, we are going to quit the reliance big and switch over to some other dth. Now local cable operators started giving digital for just rs.200/ 300 channels.

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Website: Reliance Digital TV DTH

All sun network channels telugu and tamil like sun tv, sun news, sun music, gemini, gemini movies, gemini music, gemini news, etc,.. All.. Are not coming since last 2 weeks, and we are unable to reach out to customer care it's disconnecting all the time, not sure to whom and how to contact and sort out the issue. There is no communication message from reliance why they are blocked and when will get them back etc.. We need immediate resolution on this or message from reliance on the issues as early as possible.

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C

chandra chaitanya

from Hyderabad, Telangana

Oct 19, 2017

Sir
We are not getting Gemini t.v channels so retify this otherwise we will change to another dish t.v

B

bsun

from Mumbai, Maharashtra

Oct 19, 2017

Disruption of services to Marathi channels Zee Yuva, D D Sahyadri n others shown as "Description Unavailable".
Could not register complaint on Toll Free no.[protected].
Restore n activate services to all these channels, immediately.

Thanks

SUNIL
[protected] Reliance Big T V .

D

Deepanarayanan

from Chennai, Tamil Nadu

Oct 19, 2017

Sun TV is not coming for past 10 days no one is ready to come and talk in the customer care, we have paid money for one year . Can't u know to reply or attend the phone our money is wasted otherwise refund our money we will discontinue we don't want such a waste dish pls resolve our problem or refund our money .we are not happy with your service

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Address: 560036

Website: www.reliancedigitaltv.com

Hi,

Past four days we have reliance big tv network outage with error 400.
Raised sr but no response. Sr number[protected].
Customer number : scn :[protected]
This sr is closed without any resolution.
Tried trouble shoot options also. No use.
No calls from reliance big tv also.'customer care is not gettign through.
Is reliance big tv still in market or they closed operations and ran away???

What should i do.

Regards

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J

jstalin

from Salem, Tamil Nadu

Oct 19, 2017

Lost five day some important channels are missing in my big dish. I have to try to speech customare care but i will not reached. In my smart card no.[protected]. Im waiting for your respo se. I not having response for your side surely i will apply to consumer court may be passible. Thank u

R

Raghu J

from Bengaluru, Karnataka

Oct 19, 2017

My Big TV setup box has been stopped working from more than 20 days I try to reach your customer care but in vain, it goes into standby mode after 10 seconds of switching it on I don't know what to do please can you help me on this matter

Regards
Raghu J
Phone number : [protected]
Card no:[protected]

S

sayleed

from Mumbai, Maharashtra

Oct 19, 2017

Sir, my set box is not working last 4days.continuously we are calling customer care bt my call were not reach upto the customer . and i dont get any resolution. what we do know. i think your service is not working properly. my consumer id is[protected]

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Dear sir,
My smart card no[protected] name : ganesan . Last 15 days sun group channels like sun tv, ktv, sun music, surya tv, aditya, chutti tv all sun channels stopped. All the said above channels used to watch in the existing plan.I couldn't get your customers care no due to your poor service. Please take immediate action to display sun group.Sun tv is most poplared one, without this watching tv is very poor. please

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Address: 700041

Website: Reliance big tv

My husband paid more than rd.5000 for a year recharging for tamil telugu & other hindi english news channels etc., on 9 th oct after returning from hyderabad to kolkata. We are in tower 1 16f diamond city south, kolkata 700041. [protected] is my mobile no registered for reliance bi tv. If the complaint reaches & rectification is done will be very helpful.
Mrs. D. R. Sarmila
[protected]@gmail.com

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A

Abbas Raja

from Delhi, Delhi

Oct 19, 2017

SUN TV and its group is not working for past 10 days, and no one is responding, I have recharged for full year. I want to solve this issue or else get my money back.

D

dharshana2

from Gurgaon, Haryana

Oct 19, 2017

I have paid annual subscription for south India pack. But for past 10 days I cannot view channels related to sun network ( sun TV, ktv, chutti TV, sun news, sun music).

Customer care number[protected],[protected] is not working.

Please provide solution ASAP.

Thanks and Regards
Dharshana

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[protected]
Sir, i am a big tv customer since 8 years. Since 7 days i am not getting
Sun tv +k tv and some other channels. Why? Getting some new channels. I want to know the reason. And your future plans?
My due date for renewal is in nov.2017. I contacted your customer care by phone. But could not get the customer care officer.
Please reply.
My smart card no ;[protected]
Thank you,
R. Suryanarayanan

Reliance BigTV customer support has been notified about the posted complaint.

Oct 17, 2017

Updated by Suryanarayanan Ramachandra sarma I HAVE WRITTEN THE COMPLAINT WAITING FOR THE RESPONSE

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Krishna Vishwanath Rajagopal

from Kottayam, Kerala

Oct 18, 2017

I have renewed my yearly contract for big TV, but the transmission has been stopped by them . Efforts to contact their customer service never materialise. Very very poor service. If they cannot run their organisation efficiently they must quit and repay all liabilities. Cons no[protected]

Email. [protected]@gmail.com

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Address: Chennai, Tamil Nadu, 600100

Past few days sun network channels were discontinued and trying to reach customer care relience big tv, but getting disconnected automatically. Money paid for south pack and it includes sun network... Now no clue who can address above problem and no other alternative to connect reliance customer care. Kindly look into this issue. Really upset way relience big tv customer works

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Address: 522257

I took telugu channels package but in that recently gemini related channels like gemini tv, gemini movies, gemini music are not coming. Previously e tv related channels like e tv, e tv plus etc.. Didn't came but now they are coming. So i kindly request you to give access to gemini related channels as quickly as possible. I think this problem can be solved by your team.

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K

Karthick BE

from Vadodara, Gujarat

Oct 17, 2017

He spoke customer care big tv no response...very poor...last week time big tv big tv no..

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Address: Mumbai City, Maharashtra, 500072

Website: www.reliancedigitaltv.com

Dear sir,
My smart card no[protected] name : ameet place: hyderabad since last 10 days, reliance big tv has stopped airing all sun network channels such as gemini tv, gemini comedy, gemini news, udaya tv. There has been very poor response on the customer care number [protected]. Please take immediate action to display sun network channel as i assume reliance big tv has not paid the dues to sun due to which the channels are not coming. Big tv service is very poor, customer handling is worst which is why i have been forced to approach consumer court to get proper solution.

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M

Mandki Jayashree

from Pune, Maharashtra

Oct 17, 2017

Date - 11 Oct 2017
Client No.[protected]
Client Name - Mandki Jayashree
Few channels namely 902 - colour TV, 903 - Star Pravah, 904 - Zee Yuva, 905 - DD Sahyadri, 916 - Sam TV, 919 - Mai Boli are not coming from morning 11 Oct 2017

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Address: Thrissur, Kerala, 680564

I am facing error 400 issue since 1 week.
Complained to customer care no: [protected] many times. They say they registered complaint for technician.
They are not giving scope to speak to the operator. It says "this facility is temporarily suspended
Complained on online many times..
No tv transmission
No response from technicians or their team or customer care.

A/c no:[protected]
Antony t j
[protected],[protected]

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Address: Bangalore, Karnataka, 560014

Hi,
My name is ravikumar and smart card no. Is[protected]Big tv).

Last one-month sun network channels are not working "sun tv, sun music, adithya, k tv, sun news...,
And also i received the message on display that it is due to technical problem sun network not available.
But for the last one week, the problem is still there. We are unable to contact customer care.

How to file consumer court complaint and case

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Address: Kollam, Kerala, 691306

I have tried to contact our customer care through [protected] and [protected] in many times (More than 10 times in working hours) and also through your reliance digital tv app. But i did not get to your customer care person. Now i can not control my patience to call you again. So please resolve our customer service problem as soon as possible. I need to deactivate and activate some additional packs. As time runs my money is also wasting. If this situation is continuing then i will quit from big tv

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Oct 09, 2017

emran ali's response Sir please active sony ten3.

Oct 09, 2017

emran ali's response Smart card no[protected]. Sir please active my channel 510.sony ten3

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Chiranjeevi Mahalingam

from Bengaluru, Karnataka

Oct 17, 2017

This is the worst customer service ever. I'm trying to contact from past 10 days. Always lines are busy there is no waiting either. Line gets disconnected every time I call. This is not a customer service which we are expecting. I'll take legal actions on consumer law. If I did not receive a reply within 24 hours

E

emran ali

from Tinsukia, Assam

Oct 17, 2017

[protected]

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Address: Khagaria, Bihar, 851204

Dear sir

I have recharged on my smart card no[protected] with rs 215/- on 14 october 2017, but its showing below error message in my tv.

"error 200 unsubscribed channel"

I have also trying to contact customer care but can't connect with customer representative only saying its invalid number. Please take necessary action at your end as early as possible.

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Amit Vashisth

from Delhi, Delhi

Oct 17, 2017

Card no.[protected]. Mob.[protected].
Name- vipin

N

Naseem Banu

from Kayankulam, Kerala

Oct 17, 2017

So many channels not available even after I have paid for that including sun tv music india thanthi tv and many other. why this problem this time.. I used to recharge the same package

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Address: Mumbai City, Maharashtra, 600125

Website: www.reliancedigitaltv.com

I have subscribed for yearly subscription till august 2018 by paying a huge amount for my dth connection having sim card no.[protected].

All of a sudden all the sun tv network tamil channels are removed from the broadcasting from 1st of october initially there was a display that services to these channels will be resumed shortly. To my utter shock they have stated telecasting other tamil channels available free to them.

My several complaints to them are neither acknowledged nor replied and my call to customer care is never ever attended.

Under the above circumstances, i hereby request you to help me to get either of the following:
1) get all the tamil channels of sun tv network back to broad cast in big tv dth which was promised to my while making annual subscription of rs.4680
2) if the above can not be done big tv, pl. Force them to refund my used balance which will be in excess of rs.4000.

Pl. Help me at the earliest.

With warm regards,

Sebastin

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Address: 560068

Reliance big tv all of sudden removed all sun network channels without any notification? I already recharged but did they give money back? Worst customer care service no one is answering when i called to customer care from past 2 days.
Reliance digital should come up with the answer and should come up with reason, refund the money back to customers

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Address: Visakhapatnam, Andhra Pradesh, 530026

We are not getting channels of sun networks like gemini tv, gemini movies etc. So i want to know the details of it and i also trying to contact customer care but you people are terminating connection to customer care. Ivrs call is saying "sorry for inconvenience present we have stopped the services temporarily. So please try after sometime". So how can we contact customer care for our problems to resolve immediately
Smart card no.[protected]
Ph. No-[protected]

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