Oct 25, 2017
Updated by soeb No UPDATE received as per TRAI
7. Deactivation of channels/bouquets from subscription.— Every distributor of television
channels or its linked local cable operator, as the case may be, shall, upon receiving a request
from a subscriber, deactivate the requested channel or bouquet from the subscription of such
subscriber as soon as possible, but not later than seventy two hours:
Provided that it shall be permissible for the distributor, to refuse such deactivation
request if the subscription of such channel or bouquet is within a lock-in period which
was declared by the distributor on its website and informed to the subscriber at the
time of subscription of such channel or bouquet:
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Provided further that in case of refusal of deactivation request, the distributor shall
communicate the reasons of such refusal to the subscriber through Short Message
Service (SMS) to his registered mobile number and through such other means of
communication which may be deemed appropriate by the distributor.
8. Notice of discontinuation and change in the nature of channel.— (1) Every distributor
of television channels shall inform its subscribers about any change in the nature of a channel
available on its platform, at least fifteen days prior to the scheduled change, by running
scrolls in the concerned channel on television screen and such information shall also be
disseminated through customer care programming service.
(2) No distributor of television channels shall discontinue any channel available on its
platform without giving a prior notice of at least fifteen days to its subscribers by running
scrolls in the concerned channel on television screen and such notice shall also be displayed
on customer care programming service:
Provided that nothing contained in this sub-regulation shall apply in case the
discontinuance of the channel has been caused by natural calamities or any technical
failure.
9. Non availability of channels on distribution platform.— (1) No distributor of
television channels shall charge from a subscriber, for any subscribed pay channel or bouquet
of pay channels which subsequently becomes unavailable on its platform, from the date when
such channel or bouquet becomes unavailable:
Provided that if such pay channel was part of a bouquet of pay channels subscribed by
any subscriber, the distributor shall reduce the subscription charges of that bouquet
payable by such subscriber by the amount equivalent to discounted distributor retail
price of that channel, taking into account the discount offered by the distributor on
such bouquet vis-a-vis the sum of distributor retail prices of all constituent pay
channels.
