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Updated: Jan 29, 2024
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Reliance BigTV reviews & complaints page 102

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S
South India
from Ernakulam, Kerala
Oct 11, 2017
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Address: 600089

My big tv account no.[protected] am also having problem for last 5 days am not getting any sun network channels. I tried so many times to reach customer care but i couldnt. This is very worst behaviour from reliance big tv. Organisation like reliance group should come to people/customers and say whats happening with sun network. It is very shame to reliance group that they are feared to face their own valuable customers. Am sure because of this reliance group will loose lot of dth customers.
Reliance BigTV customer support has been notified about the posted complaint.
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    D
    dangey
    from Pune, Maharashtra
    Oct 11, 2017
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    Address: Mumbai City, Maharashtra
    Website: www.reliancedigital tv .com

    My name c. Sugumar
    My reliance big tv dth smart card no[protected]
    I have recharged last month sept 20th for "silver package" with two tamil channels package by paying rs 3600/= (Annual)
    Last 15 dys sun net work channels not airing in the tv totally disconnected. Only blank dark screen displays. Sun tv net work are sun tv sun music ktv sun news etc. All disconnected.
    Customer care tollfree no not working.. No executive available to receive
    My complaint. Very very poor service.
    If they are unable to replay to me or not able to re telecast the sun tv channels kindly refund my recharge amt rs 3600 to me and disconnct the dth connection immediately. C. Sugumar
    Reliance BigTV customer support has been notified about the posted complaint.
    View replies
    My smart card number is[protected] . I wanted to recharge the same but unable to know the amount since your customer care number is not reachable though I'm trying it for the past 15 days. Pls do the needful.
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      A
      Arun Chandel
      from Gagret, Himachal Pradesh
      Oct 11, 2017
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      Address: 174031

      Dear sir, i am not using my reliance digital tv since last 3 months. I would like to activate the connection now. My smart card no. Is[protected]. I tried to call customer care several times but i am not able to connect. The line is getting disconnected as soon as i enter my smart card no. But till now no one has responded. Please let me know how to reactivate my smart card.
      Reliance BigTV customer support has been notified about the posted complaint.
      View replies
      From last 4 days we are unable to see Suntv, Ktv, Sunnews, Aditya TV, Sunmusic, and Chutti TV By Reliance big TV. There customer care phone is a waste one.They are avoiding to answer customers calls.what can we do for this problem.We need a good resolution for this.please take necessary action.
      Thanks
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        S
        sreedharankkmr
        from Hyderabad, Telangana
        Oct 11, 2017
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        Address: Hyderabad, Andhra Pradesh, 500062
        Website: www.consumercomplaints.in

        Here in hyderabad many times dialed tollfree number [protected] to register complaint but they are not responding, customer care people what they are doing, not resceiving complaint and not responding to it. This is bad on your part. Since 10 days we are facing these and nobody rectifying it. Our smart card number[protected] and immediately solve the problem.
        Reliance BigTV customer support has been notified about the posted complaint.
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        The SUN Network channels are not getting telecasted for more than 1 week.
        The service will resume shortly message is appearing in all the channels.
        The complaint number is not accepting any calls to register a complaint.
        Let us know if there is plan to fix this.
        Contact Sankar
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          V
          Vasu 2.o
          from Karad, Maharashtra
          Oct 11, 2017
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          Reliance bigtv — sun network channels not working
          Hi, my name subramani karumban..... From 3 oct this occurred
          My reliance digital tv smart card number is[protected]. From last week sun network channels (Sun tv, ktv, adithya, sun music) arent coming. I couldnt contact the customer care representatives. Kindly resolve this issue at the earliest, because those are the channels which i view most. Also please refund the amount for as many days the channels didn't come.
          Reliance BigTV customer support has been notified about the posted complaint.
          View replies
          Same problem still persists!! Couldn't even connect to customer care
          Reply
          Better u change to other DTH. this is a stupid company with stupid customer care! i had a problem with my set top box and no help from customer care. i had written to higher authorities but no reply. heights of stupidity! i had already charged for one year and losing money.

          customer id[protected]
          jubin
          Reply
          Sun network, jaya tv, makkal tv etc channels are not working, still they deduct the money.
          Customer care is not responsive.
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            G
            Ganesh Venkoba Rao
            from Chennai, Tamil Nadu
            Oct 13, 2017
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            Address: Chennai, Tamil Nadu, 600037
            Website: www.reliancedigitaltv.com/home.html

            Hi Team,

            Since 5th October 2017, we are not able to view sun network channels.

            We have a yearly subscription in reliance Big DTH and we have subscribe for Tamil regional channels which includes Sun network channels in the South package. During the last 10 days this Sun network channels like Sun TV Sun News are blank and we are not able to view these channels. To lodge a complaint we tried calling the customer care at [protected] but we just get a automatic reply stating that we are unable to connect you. Please help us in resolving this issue as we aren't able to even complaint about this issue to the customer support team.

            Reliance SCN :[protected]

            Regards
            Ganesh V
            [protected]
            Reliance BigTV customer support has been notified about the posted complaint.
            View replies
            Not only the Sun Network but the ETV network along with CNBC channels are also not coming. We have paid the amount for the whole year, but now we are having this type of problems. Let the Reliance People return the amount we have paid as advance, at least we will change our Service Provider.

            It is a really shame on to Reliance Big TV

            Reliance SCN :[protected]

            Srikantha. K. N
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              A
              Andresvilla
              from Igatpuri, Maharashtra
              Oct 10, 2017
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              Address: 400708

              My smart card number is[protected].
              Discontinued since 3 oct 2017.

              I have subscribed for silver sports plus pack for 1year in june 2017. From the last 7 days we have observed that we are unable to view ten3 and sony mix channel. We are not sure why suddenly our subscribed channel has been discontinued without any intimation. We tried contacting customer support via call and mail but unable anyone from last 7 days and no response to mails as well. We are expecting the discontinued channels to resume as soon as possible as we have already subscribed for the same.
              Reliance BigTV customer support has been notified about the posted complaint.
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                L
                Libin@
                from Bengaluru, Karnataka
                Oct 10, 2017
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                Address: Malappuram, Kerala, 679334

                Smart card #[protected]
                Sun network channels are not available for past few days and you cannot reach customer support. After going through ivr they disconnects the call. This is not the way to treat your customers who has been with you inspite of disconnecting so many channels in the past few years. I'm a long time customer. This has to be rectified or i will switch to some better provider.
                Reliance BigTV customer support has been notified about the posted complaint.
                Oct 12, 2017
                Updated by Libin@                 Do anything for solving issue please
                View replies
                My smart card nomber is =[protected]
                My mobile number = [protected]
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                  R
                  rajesh ps
                  from Bengaluru, Karnataka
                  Oct 10, 2017
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                  Address: 560037

                  The signal quality is very bad and due to this i am not able to view any channels neither configure.
                  I tried calling the customer care but it says the operator is not available after asking all the options. The service is very bad and pathetic. I am not finding any other number except [protected] to contact the customer care or the concerned technical team. But i receive calls from reliance ppl asking to recharge from local number in bangalore, think these are contract ppl.
                  My smartcard number is[protected]
                  +1 photos
                  Reliance BigTV customer support has been notified about the posted complaint.
                  View replies
                  I regret to inform you that Sun TV Network channels not working since 03rd Oct 2017, Namely;

                  SUN TV,
                  KTV,
                  ADITHYA TV,
                  SUN MUSIC,
                  SUN NEWS

                  please solve this on an urgent basis, if the problem exists we need to go for a Disconnection.

                  Smart Card No.[protected]

                  signal quality very poor and hence no picture for last 3 days - Comment #2880550 - Image #0
                  Reply
                  Dear Sir,

                  I am not able to talk to customer care. Whenever i call on toll free no. [protected] then they are saying that we are not able to give you service right now. I have recharged since last 2 days but even not able to see any channel. Kindly resolve my problem. my card no is.[protected]
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                    R
                    rvanila
                    from Delhi, Delhi
                    Oct 10, 2017
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                    My big tv account no.[protected] am also having problem for last 5 days am not getting any sun network channels. I tried so many times to reach customer care but i couldnt. This is very worst behaviour from reliance big tv. Organisation like reliance group should come to people/customers and say whats happening with sun network. It is very shame to reliance group that they are feared to face their own valuable customers. Am sure because of this reliance group will loose lot of dth customers.
                    Reliance BigTV customer support has been notified about the posted complaint.
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                      N
                      nilavazhagan
                      from Hyderabad, Telangana
                      Oct 10, 2017
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                      Address: 600099

                      My reliance digital tv smart card number is[protected]. From last week sun network channels (Sun tv, ktv, sun music) arent coming. I couldnt contact the customer care representatives. Kindly resolve this issue at the earliest, because those are the channels which i view most. Also please refund the amount for as many days the channels didn't come.
                      Please take this issue as high priority else ill be forced to go to consumer court.
                      Reliance BigTV customer support has been notified about the posted complaint.
                      View replies
                      i am facing the same issue with my set up box, my account number is[protected]. i am unable to watch all sun network related channels for the last one week.i am using sun indian pack and 1/4th of the channels are ftrom sun network, which is not working now. i am unable to contact customer care as well. please assist and take porper action on this.
                      Reply
                      I am also facing same problem my smart card no. Is[protected] even unable to contact customer care .resolve the issue as soon as possible onelse i wil file a complaint in consumer court.
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                        S
                        Swarna Prakash
                        from Chennai, Tamil Nadu
                        Oct 9, 2017
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                        Website: www.reliancedigitaltv.com

                        Smart card #[protected]
                        No sun network channels are available for past few days and you cannot reach customer support. After going through ivr they disconnects the call. This is not the way to treat your customers who has been with you inspite of disconnecting so many channels in the past few years. I'm a long time customer. This has to be rectified or i will switch to some better provider.
                        Reliance BigTV customer support has been notified about the posted complaint.
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                          S
                          Sibiya Rajan
                          from Chennai, Tamil Nadu
                          Oct 9, 2017
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                          My smart card number is[protected].

                          Sun networks channels are not coming for the past 1 week.

                          Please fix this asap.

                          Unable to contact customer care also.

                          This is really bad.

                          I am able to see a lot of complaints regarding the same issue.

                          But no actions are taken immediately.

                          Bad experience in using this service.

                          Fix this problem immediate. Do not delay and make customers to come up again with complaints.
                          Reliance BigTV customer support has been notified about the posted complaint.
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                            S
                            sri5230
                            from Chennai, Tamil Nadu
                            Oct 9, 2017
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                            Address: Cuddalore, Tamil Nadu, 608002

                            I doubt why they are running customer care service. If they cannot respond to calls better to shut down the service. Coming to point the sun group network channels are not available for about a week. They should refund the amount as we primarily recharged for watching those channels.

                            If they cannot solve the problem discontinue the channels and refund my money. I can move to some better dth service. Dont think people are stupid and you are smart. If all people switched to other dth your dth market will vanish.
                            +1 photos
                            Reliance BigTV customer support has been notified about the posted complaint.
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                              K
                              karthikeyan nallasivam
                              Oct 9, 2017
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                              Address: 638701
                              Website: reliance

                              Dear sir,
                              My smart card no[protected] name : karthik registered mobile no [protected]. Place: kangayam tamil nadu. I had subscribed annual subscription. Last 5 days sun group channels sun, ktv, aditya, chutti all sun channels stopped. I couldn't get your customers care no due to your poor service. Big tv office is not in kangayam. I had to go tirupur 50 km's far away from my town. My age is 60. I am not getting proper response from your big tv office - tiruppur. Please take immediate action to display sun group. It's regret. Sorry to say, big tv service is very poor, customer handling is worst. Hereafter i haven't option to contact you, it was forced to consumer court to get proper solution.
                              Thanks
                              Karthikeyan n
                              Reliance BigTV customer support has been notified about the posted complaint.
                              View replies
                              I recharged my reliance big tv account by Rs.1100 but its showing an error 200.Immediately resolve the problem or else I will have to discontinue it.
                              Reply
                              Sir my smart card no[protected] .please active sony ten3
                              Reply
                              I am mohanraj and my smart card number[protected] ..
                              Last five days all sun networks stopped working...
                              I tried to contact bigtv customer care but no use...
                              Reply
                              I am VALAVAN, since 2009, I am using big TV, last one week sun network channel s are working, I have try to contact customer care, but couldn't . Kindly reply as soon, if not reply, we will take alternative step
                              Reply
                              Sun network TV channel are not working in last one week, kindly check or reply
                              Reply
                              Sun TV not listed for me too. My card number is[protected].
                              Reply
                              my no :[protected]
                              past 10 days sun tv networks are not working tried somany times to customer care .. no use..now going to change to sun direct
                              Reply
                              smart card no,[protected]
                              they suddeenly stopped SUN KTV etc
                              instead some MK are shown
                              the toll free no.[protected] picks the call and disconnects
                              what to do?
                              Reply
                              I m from coimbatore I am also not getting sun k TV chls not able to contact toll free no resolve issue
                              Reply
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                                S
                                sathiyaseelan
                                from Chennimalai, Tamil Nadu
                                Oct 9, 2017
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                                Address: Perambalur, Tamil Nadu, 621012

                                Dear sir,
                                My smart card no[protected] name : kunaseelan a registered mobile no [protected]. Place: perambalur tamil nadu. I had subscribed annual subscription. Last 5 days sun group channels sun, ktv, aditya, chutti all sun channels stopped. I couldn't get your customers care no due to your poor service. Big tv office is not in perambalur. I had to go trichy 100 km's far away from my town. My age is 70. I am not getting proper response from your big tv office - trichy. Please take immediate action to display sun group. It's regret. Sorry to say, big tv service is very poor, customer handling is worst. Hereafter i haven't option to contact you, it was forced to consumer court to get proper solution. Thanksseelan a
                                Reliance BigTV customer support has been notified about the posted complaint.
                                View replies
                                The sun tv network channels not available since 4 or 5 days. We are paying amount for that channels too. I want refund amount for not showing the cahnnels

                                sun tv group channels are not coming - Comment #2877380 - Image #0
                                Reply
                                My Big TV account no[protected] is showing ERROR 100 from last 4 days and customer support is not availble due to technical support. Please look into the problem as early as possible to avoid inconvenience. If not resolved in 2 days may have to switch to other dish tv.

                                sun tv group channels are not coming - Comment #2877521 - Image #0
                                Reply
                                mY big tv ACCOUNT NO.[protected] am also having same problem for last 5 days am not getting any sun network channels. i tried so many times to reach customer care but i couldnt. this is very worst behaviour from reliance BIG tv. Organisation like reliance group should come to people/customers and say whats happening with sun network. It is very shame to reliance group that they are feared to face their own valuable customers. am sure because of this Reliance group will loose lot of DTH customers.
                                Reply
                                Same problem. Big tv should explain the proper reason
                                Reply
                                Yes I am also facing the same issue, no response for my email as well not answering by call center persons, worst service.
                                Reply
                                Worst Customer care i have ever seen. No response. I raised service request. That guy is telling he is ready to install sun direct and confirming that here after big tv will not provide any sun channels. i refused him. so without responding he simply disconnected since i refused sun direct connection. Atleast Reliance should intimate customer when we will get sun channels. if not we will switch over. No meaning in waiting unnecessary. I am not able to raise another service request because existing request not closed. none of the customers knows what to do. if this continues, customer have no other options other than switching to different network.
                                Reply
                                Dear sir,
                                My smart card no[protected] name : Subramanian and I had subscribed annual subscription. Last 2 weeks all sun TV channels stopped. I couldn't get your customers care no due to your poor service. I am not getting proper response from your big tv office - Chennai. Please take immediate action to display sun group. It's regret. Sorry to say, big tv service is very poor, customer handling is worst.
                                Reply
                                sun, ktv, aditya, chutti all sun channels stopped since first week of Oct 2017. No response to the calls to customer care. Got SMS mentioning few contact numbers. When contacted, guy told that we will not get Sun TV group for Big TV customers. He has agreed to give connection for 3 months if we pay Rs. 1000. Having paid annual subscription, it is unfair to stop the transmission abruptly.
                                Ramasundaram
                                Bangalore
                                Reply
                                I paid for yearly subscription ending May 2018. Reliance digital tv is not broadcasting sun network channel. Not it is been removed from the list. No response from Customer care. We have been not provided channels for which we have been paid already.
                                Reply
                                My smart card number[protected], sun TV network is not broad casting for the last 15 days. There is no information regarding this. Tried calling customer care no, it's not working, service is very poor to reliance big tv. Better we can shift to other network. Customer care is useless.
                                Reply
                                My smart card number[protected], sun TV network is not broad casting for the last 15 days. There is no information regarding this. Tried calling customer care no, it's not working, service is very poor to reliance big tv. Better we can shift to other network. Customer care is useless.
                                Reply
                                Dear sir,
                                My smart card no[protected] name : Rajeswari M a registered mobile no [protected]. Place: coimbatore tamil nadu. I had subscribed annual subscription. Last 25 days no channels shown properly. I couldn't get your customers care no due to your poor service. Please take immediate action to display all chanels. It's regret. Sorry to say, big tv service is very poor, customer handling is worst. Hereafter iwill not opt to ur big tv.

                                pls do help us
                                Reply
                                I am not getting Sun groups and VIJAY tv. Poorest service in BIG TV
                                Reply
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                                  S
                                  Srinivasan Sirandas
                                  from Chennai, Tamil Nadu
                                  Oct 9, 2017
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                                  Our smart card no. Is[protected]... From 3rd october sun network channels are not working sun tv, sun music, sun news, ktv, gemini tv, etc., and the message is that due to technical problem of sun network it is not available. Please attend and rectify this problem. Note for the last one week the problem is exist. As checked with neighbors there is no issue on the sun network. Please note if the problem continues like this there is no way that i will discontinue ur service.
                                  Regards,
                                  Reliance BigTV customer support has been notified about the posted complaint.
                                  Oct 09, 2017
                                  Updated by Srinivasan Sirandas                                   Our smart card no. is[protected]...from 3rd october sun network channels are not working sun tv, sun music, sun news, KTV, Gemini TV, etc., and the message is that due to technical problem of sun network it is not available. please attend and rectify this problem . Note for the last one week the problem is exist. As checked with neighbors there is no issue on the sun network. please note if the problem continues like this there is no way that i will discontinue ur service.
                                  Regards,
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                                    Taranathbk
                                    from Pune, Maharashtra
                                    Oct 9, 2017
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                                    Address: 411019

                                    I am taranath, sun network / udaya channel not coming from last 6 days, related to this i tried to contact customer care, but it is not connecting, calls will get disconnect automatically.
                                    I am using reliance big tv from last 9 years with the subscriber number [protected]. Connecting cc is the hectic task. I never seen this kind of worst service from any service provider.
                                    I hope you will understand the pain of the customer and take the necessary action immediately.
                                    Reliance BigTV customer support has been notified about the posted complaint.
                                    Oct 13, 2017
                                    Updated by Taranathbk                                     No action taken till date by Reliance BigTV, but the money debited properly without channels. I am feeling Reliance is not a trust worthy & Non Reliable company
                                    Oct 24, 2017
                                    Updated by Taranathbk                                     No action taken till date by Reliance BigTV, but the money debited properly without channels. I am feeling Reliance is not a trust worthy & Non Reliable company
                                    Please Support
                                    View replies
                                    What the hell has happened to them 4 udaya channels are not coming from 15 days... Let they reduce the cost at least
                                    Reply
                                    Taranathbk's [Complaint's author] reply, Oct 24, 2017
                                    Yes, I agree. No response from them
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                                      kuncha mahesh
                                      from Coimbatore, Tamil Nadu
                                      Oct 9, 2017
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                                      Address: Tiruchirappalli, Tamil Nadu

                                      I had opted for bbc channel and paid for it. But with out my consent you stopped telecasting that channel and started wion channel in lieu, which i dont prefer. Recently for the past 01 week even the telecast of gemini and itsnet work channels are stopped citing technical problems. Above all your customer care tel no. Is also not working. I request you to restore all those channels.
                                      Reliance BigTV customer support has been notified about the posted complaint.
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                                        Anantha prasad 03
                                        from Coimbatore, Tamil Nadu
                                        Oct 9, 2017
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                                        My name is anantha prasad... Sun network channels are not working... From 3rd october morning itself till date... Even the customer service is not working... Only the computer voice is coming they are connecting it to the service person... Customers services is also not working from 3rd october till now... If this problem continues i will surely discontinue the service...
                                        Reliance BigTV customer support has been notified about the posted complaint.
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                                        I am a Customer of reliance big tv dth. I am facing difficulty in watching sun tv network as technical problem message appears for the past one week. The toll free no of reliance big tv dth is worst. They do not pick up phone. When we try again they cut phone by saying you have exceeded no of attempts to talk to our customer care.

                                        sun network is not working - Comment #2877315 - Image #0
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                                        Udaya TV sun network channel why not come please Udaya all channels get immidiyatle

                                        sun network is not working - Comment #2877329 - Image #0
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                                        My reliance Set-top box is not working from last week tried to call customer care but everytime get a reply due to emergency conditions can't connect
                                        Now I don't know what to do either sort out my problem or refund my security money so that I can shift to other service provider
                                        Jatinder Singh
                                        [protected]
                                        [protected]
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                                        My name is Udhaya... Sun network channels are not working, we are unable to connect to customer care through calls.If this continues I'll surely cancel the connection.
                                        Reply
                                        My reliance big tv set up is not catching remote signal... and now the card is recharged with 2400 annual pack ... plz give us a solution
                                        Reply
                                        Same problem here going forward to discontinue this service worst customer care service
                                        Reply
                                        They r providing worst service these days.. No sun channels, no colors channel.. That too in this deepavali week... Guys this horrible... Iam soon gonna discontinue this connection
                                        Reply
                                        I am also having the same problem. The customer service department is not connecting on their toll free number. Is there any other way to connect with them?
                                        Reply
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