Reliance BigTV Complaints & Reviews

i purchased reliance bigtv dth on 15 september 2008 and it was installed on 16 september 2008 and i was told that it would be activated with in 2-3 hours but it has been more than 10 days it is not activated yet i have lodged about 5 complaints on its helpline but no action has been taken yet.

please help me!!!

Hi,

We had ordered Big tv max pack with one year subcription costing of Rs 4999/- . After 1 week of installation sabtv, aaj tak and tej channels were restricted to us. We called up the customer care, and every time they say that it would be solved within 48 hours..We are calling the cutomer for the past one month and raising several complaints, but still no action is been taken. God knows when their 48 hours will come to an end. Also the customer care people keeps us on hold and finally disconnects our calls. We have wasted so much on phone calls bcoz of this. And now there is no more patience. Reliance being one of the largest companies in India, but such pathetic service. This is definitely not accepted from a company like Reliance. We buy products from reputed companies, so that we can get good services from them..But now we regret and feel that the local cable connection was much better.

hi
i ordered for 2 set top boxes of reliance big tv from the reliance world store.installation was prompt and i was supposed to tell the installation guy the channel plan i want to activate.so i asked for southmaxfor 1 tv which costs rs 4990 and another plan which costs 2990.so the 2990 plan is ok but as far as the south max 4990 plan is concerned, they activated another plan called max plan instead of the south max plan.i opted for south max plan because you get sun tv and other south channels as all o[censored]s watch sun tv at home.so i call up the customer care(which is pathetic).after waitin for a long time the call centre guy says the problem will be fixed in half hour.i call up the next day n they say they cannot change the plan.then i call up in sometime n they say problem will be fixed in 24 hrs.then i call up again n they say nothing can be done.sp iam totally fed up with their service

i purschased a realiance big tv dth with the plan of Rs.3990 with one year premium pack. but the company udated my profile with three months plan. i talked to customer care and told them that my plan is for one year not for three months. but now they are saying we cant help it now ur plan can't be change. i want to know why my plan can't be change as their is not my fault. but they are not listening. i should say that reliance is the most unsatisfied company and there purpose is just to fraud customer not to help them . i suggest not to buy big tv, go for any other dth service.

hello.my name is sr sukjinder singj s/o sr sarabjeet singh vill- suba kahan chand tehsil & disst ferozpur punjab.my id no[protected].my dish is not working properly.big tv is bundle.firstly they take long time for instaulation .now it is not working.i submit so many complaints to custmor care, but no action has been taken.i am feeling helpless.

I purchased a BIGTV connection which stopped working within 3 days from installation. I made a compliant to the Customer care which i think should be awrded the "Lousiest Call Center". My Complaint number is 75766814 made on the 13th September. The complaint was registered and i was promised that the service engineers would fix the set top box within 48 hours (Imagine such a long time to fix a simple problem.). But the 48 hours promised has turned to be over 5 days and yet there is no response from the so called service engineers. I have called the customer care and the numbers of all the service engineers over 10 times daily to get the set top box working, but it all falls in the deaf ears. It makes wonder why DTH companies like BIG TV invest so much to boost their sales but are totally unmindful in servicing their existing customers. I hope somebody will look into this and help me get my problem fixed. I also represent the numerous BIG TV customers who pay their money only get 3rd rate services from them.

P.S The customer care personnel do not answer you if you ask them how we can surrender the connection. they say that there is nothing like returning the connection. So the money once gone is gone forever. Beware people...

i am attaching my complaint which i had given on Bigtv Email id / Customer care :-

08/09/08
From
Manish Priyadarshi
Card No –[protected]
Work Order No – [protected]
Domlur Layout, Bangalore - 560071


To,
Reliance BIG TV Ltd.,
Business Head Quarters, 4th Floor,
Dhirubhai Ambani Knowledge City,
Navi Mumbai 400710, Maharashtra
Sub. - Installation of Big TV

Sir,
1. I bought Big TV on 4th Sep 08, after 72hrs when I called then I came to know that you have to call and then get the installation work order No., before that sales representative told me that it will get installed within 72hrs. but they didn’t mansion that I have to call costumer care for installation. …anyway that’s old story I just wanted to know how customer will know that he / she had to call and make the request for installation and what’s the use of selling the device without providing installation facility for the same without customer request.

2. I got the work order no. ( [protected] ) on 6th of sep.08, but till now installation is still pending, in spite of calling 3/ 4 times to customer care - what’s the need of giving assurance that device will be installed within 72hrs. Each and every time.
3. Conversation between me & call center : –
A. 11/09/09- Mandish - up gradation or technical problem, call later
B. 11/09/09- Hiren – got complain no.[protected]—no response after that
C. 12/09/08 – Engineers called – will be installed within two days .
D. 14/09/08- Ankur - got answer – wrong complain no
E. 16/09/08 – Sanjeev – got new complain no[protected], engineers will call you in evening sir
F. 17/09/08 - Sunita – left on hold, after that never turned back
G. 17/09/08 – Abhishek – ask for seniors no, left on hold – then they disconnected

4. Calling to customer care – it’s really pain to call, each and every time you have to wait for min. 10 min on hold, and some time it get disconnected without getting any viable answer from customer care.
5. As of now I still don’t have any clue as to when the installation would be done. Excepting an accountable person to look into the above issue and revert with clear time line and guidelines at the earliest.


Thanks


Manish Priyadarshi
[protected]
Ph ( O ) :[protected]

I purchased the Big TV on 1st September(Bud luck for me) thinking that reliace will be very good option. But I was taken for a ride as there were a bunch of in the name of customer service and a bunch of fools in the name of engineers and neither of them dont know what they should do.

Date purchased:[protected]
Complaint nature: till now I am getting only gyan TV and no other channels are coming. Its saying to subscribe which I have done it 10 days back.

Smart card no:[protected]
work order no: [protected]
complaint numbers: 75496209, 75945671

I am really fed up with this and I dont think I will be able to take more. Just let me know how to get my stolen money back. I am going to file a complaint in the consumer court and going to seek compensation as already half a month of my subscription money has gone into reliance mouth.

I am sending this email and I am also planning to do some advocacy through blogs and other popular social networking sites if my complaint is not resolved in 24 hours. I am going to touch the good wil part of reliance and also I am seeking compensation for this torture.

The numbers I have got so far and talked 10 times

all are chennai numbers

[protected]
26176768
[protected]
[protected]
30277333
[protected]

I hope you can now understand my frustration as I have spent nearly 200rs in call charges.

- Vimal

[protected]

These [censored] Bas*****ds say that in 2500 they will give 3 months premium pack free. I bought DTH on 31st Aug and since last two days all ZEE channels have vanished, (it says pay amout for using it).

Second they have only one no.[protected] an one toll free[protected] no. Both are useless. If a person has to complain how can one do it god knows.

i request all o[censored] not to take reliance big tv set up box becoz there s n o service after sales, i took this connection week back and frm past 3 days i am not able to see any prgrams exept gyan mandir and preview, i spoke to customer care several times they are advicing me to reset my set up box and i did it for several times tooo, i am fed up with reliance big tv, i want to know is there any one out there in this company to solve this issue or should i call anil ambani on *420, , , , , , , , , ,

smart card number:[protected]
name : preethesh s p
phone number: [protected]

I bought Big TV's Set Top Box on 2-Sept-2008 and called the same day for scheduling installation. I was told that the installation will be done before 72 hours of calling. But till today 11-Sept-2008, no installation was performed, not even I received a call from BigTV to let me know the status. I called BigTV customer care after 72 hours and they gave me a complaint no 75317231 saying that my installation would be done within 24 hours and if installation is not done in 24 hours I need to call back again and it will be done in 2 hrs this time. I called 6 to 7 times after that after awaiting for the time given by them each time i.e. 24hours, but was of no use, just false promises by Anil Dhirubhai Ambani Group, I unnecessarily cancelled my TataSky Connection and opted for BigTV thinking that ADAG provides good service, but it was the worst service I ever experienced till now. I was thinking of returning this Set Top Box from where I bought and then will look for a better company that provides good service.

My BigTV SmartCard No is:[protected]
Complaint Nos. given to BigTV CC: 75317231, 75382398, 75427456

In one of my chat with the customer service rep of Big TV, he told me that Big TV does not have enough man power in Hyderabad and ADAG is recruiting, training engineers now. This is rediculous on ADAG part. Recruiting some one is none of a customer's business, he has right to claim and get the service in time. Why do ADAG give false promises when you cannot fulfill your promises to your customers.

Following is the email thread for which I did not even got response after my recent email:


Dear Hannure Famida,

It seems Reliance Big TV doesen't care about its customers. Till now no response from your side. Today evening, I am going to RETURN my Set Top Box from where I have purchased, demand a REFUND, and go lodge a complaint in the CONSUMER FORUM, with all the email proofs and Case-Ids what I have and also take them to the Reliance web world where they make false promises about installation within 72 hours and CHEAT customers.

This is shame on the part of Reliance ADAG group and Management.
----- Original Message -----
From: [protected]@relianceada.com
To: Harry Morwin
Sent: Tuesday, September 09, 2008 1:16 PM
Subject: RE:'RIL=[protected]'Reference your mail


Dear Customer,

In response to your mail regarding, installation of Big TV services, we would like to inform you that your issue has been escalated to our Sales team to get your issue resolve on priority basis.

We apologize for the inconvenience cause to you and appreciate your patience.

In case you require any further details/clarifications, kindly contact us with your smart card (subscriber ID) and contact number through our website at www.bigtv.co.in or by calling Customer Care at[protected]Toll Free)/[protected]Chargeable) or email us at [protected]@bigtv.co.in.


Yours sincerely,
Hannure Famida
Customer Care
Reliance Big TV


The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Big TV, which is confidential or privileged and is intended to be for the use of the individual or entity named above only.


-----Original Message-----
From: Morwin (harry.[protected]@moschip.com)
Date: Tuesday, September 09, 2008 10:57 AM
To: [protected]@relianceada.com ([protected]@relianceada.com); [protected]@relianceada.com ([protected]@relianceada.com); Rcomnodalofficer.[protected]@relianceada.com (Rcomnodalofficer.[protected]@relianceada.com); Rcomappellateauthority.[protected]@relianceada.com (Rcomappellateauthority.[protected]@relianceada.com); [protected]@relianceada.com ([protected]@relianceada.com)
Subject: Re: RE:Reference your mail

Dear Hannure Famida,

You say complaint has already been registered, but how long would it take to resolve a complaint?

It been almost 7 days and no one from reliance BigTV has called me yet. One of my collegue, who purchased the set top box this sunday(7th Sept08) on my suggestion already got a call from BigTV installation team and an installation was scheduled today evening. This is rediculous. Are you not performing installations on First Come First Serve basis, or do you have any reservations and preferences? This is not expected from ADAG BigTV.

This is really a pathetic situation for me an. Please let me know how to CANCEL the BigTV service and get a refund immediately, I will do that ASAP. I am regretting for cancelling my TataSky service whose service network is far better than BigTV's.

Regards from a VERY DISSAISFIED CUSTOMER of ADAG BigTV service.

Harry Morwin Damian
Hyderabad,
[protected]

My BigTV SmartCard No is:[protected]
Complaint Nos. given to BigTV CC: 75317231, 75382398, 75427456



----- Original Message -----
From: [protected]@relianceada.com
To: Harry Morwin
Sent: Monday, September 08, 2008 2:13 PM
Subject: RE:'RIL=[protected]'Reference your mail


Dear Customer,

In response to your complaint regarding installation of BIG TV services, your complaint has been already registered and would be resolved at the earliest.

We apologize for the inconvenience cause to you.

In case you require any further details/clarifications, kindly contact us with your smart card (subscriber ID) and contact number through our website at www.bigtv.co.in or by calling Customer Care at[protected]Toll Free)/[protected]Chargeable) or email us at [protected]@bigtv.co.in.


Yours sincerely,
Hannure Famida
Customer Care
Reliance Big TV


The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Big TV, which is confidential or privileged and is intended to be for the use of the individual or entity named above only.



-----Original Message-----
From: Harry Morwin (harry.[protected]@moschip.com)
Date: Sunday, September 07, 2008 11:54 PM
To: [protected]@relianceada.com ([protected]@relianceada.com);, (Rcomnodalofficer.[protected]@relianceada.com);, (Rcomappellateauthority.[protected]@relianceada.com);, ([protected]@relianceada.com)
Subject: Very Dissatisfoed with ADAG BigTV Customer Service

Hi,

I bought BigTV's Set Top Box on 2-Sept-2008 and called the same day for scheduling installation. I was told that the installation will be done before 72 hours of calling. But till today 8-Sept-2008, no installation was performed, not even I received a call from ADAG BigTV tried to call me to let me know the status. I called BigTV customer care after 72 hours and they gave me a complaint no 75317231 saying that my installation would be done within 24 hours and if installation is not done in 24hours I need to call back again and it will be done in 2 hrs this time. I called 4 times after that after awaiting for the time given by you each time, but was of no use, just false promises by Anil Dhirubhai Ambani Group, I unnecessarily cancelled my TataSky Connection and opted for BigTV thinking that ADAG provides good service, but it was the worst service I ever experienced till now. Please schedule an installation immediately, or just refund my amount and cancel your service to me, I will look for a better company that provides good service.

My BigTV SmartCard No is:[protected]
Complaint Nos. given to BigTV CC: 75317231, 75382398, 75427456

Just now I had a talk with your CC rep. He was saying that you do not have enough man power in Hyderabad and ADAG is recruiting engineers now. This is rediculous on ADAG part. Recruiting some one is none of a customer's business, he has right to claim the service in time. Why do ADAG give false promises when you cannot fulfill your promises to your customers.

Regards from a very dissatisfied customer of ADAG group,

Harry Morwin Damian
Contact No: [protected]
Hyderabad.

I have taken a BIG TV connection 15 days before and after 15 days i got a message that I am not subscribed to view any channel appears on my TV screen.
I have called the local service provider at Ambala Cantt Mr Lalit Sharma.but his response was not satsfactory.
I also called up the customer care and they give me a complaint number : 75535046 and assured me that my problem will be resolved in a few hrs. But after 20 hrs when i didnt get any sollution then again I Called the customer care and again they have given me another complaint number 75605230 this time and assured that it will be rectified soon.
today after 4 days my problem is still there and local service provider is refusing me to provide his service.
I want my connection to be connected and refund me my full ammount if they can not provide any after sale service to the customers.

Thanx and Regards,
Jai Prakash Sharma

I have taken a new Big tv set top box on 30th august and i have requested your customer service for new installation.The excutive generated a work order id - [protected] in the name of Biswabhusan Mohanty and told me it will get installed within 24 hrs. on 31st another executive gave me a complaint no.75028925 and told as i am in karnataka, it will take 72 hrs to get installed.again on 3rd i called he told me immediately your engineer will call and come for installation and again he gave me a complaint no.[protected] and told me installation wil be taken place on priority basis as he sent mail to local engineer. But i am surprised today is 5th and the mail is taking that much time to travel from mumbai to bangalore. it is already been 7 days and i am still there where i was.

If you dont have the capability to provide service, then you should not launch. Reliance is a very big company but it is losing faith of customers by doing all these. and one more thing when you call to customer care it takes 15 mins to get connected.

Now i can understand why people are preferring for any other dth like tata sky or dishtv.I have lost faith on you. I have problem that i have purchased the set top box from a outlet and it can not be refunded and even i can not do anything except waiting.and i ll suggest everybody to go for any DTH service other than BIG tv.

I dont know whether this mail put any impact on you or i get any response from your side. But i cant hide my frusrtation.

Reliance ada group is worst service provider in india whether for WIMAX or BIGTV. It is not going to stay in competition with any other brand.

Hi I am sunil selukar, Just 2 days before I got the connection of Big TV. I said the men from Reliance company to attach 25 feet cable.
But they attached only 10 feet cable.Now I am calling them to reattach the cable but they are refusing.I paid all 2500 for that. Also i think cost 2500 is too much.I didn't got the Reciept yet.
It's not the good way.
Please do something for this.I am an alert consumer.

I bought bigtv launch offer Rs1990 and have called the Reliance customer care and raised service requests several times. Last time, they promised I will get a callback within two hours. 24 hours has elapsed but no response. Can I go back and get the refund for this junk? I am in Koramangala, Bangalore( 5 km from the center of city). I think reliance just knows to sell set top box, they have no installation personnel. BEWARE GUYS, THEY ARE CHEATS. I RECOMMEND NO ONE TO BUY THIS CRAY NAMED BIGTV. HELLO AMBANI BHAI, WILL YOU CONSIDER YOUR CUSTOMER'S SUFFERINGS OR DO YOU JUST WANT TO MAKE FAST BUCKS.

Complaints on "Reliance - BIG TV"

Reliance - BIG TV
registered on 18/04/08
BIG TV - Poor after sales & hopeless service
I have taken, so called, Big TV in the month of april 2008. There is dellay in installation.. The same has been intimted to their call centre by way of complain (17 to 18 time complains), they promised that an engineer would come and istall it in some days. Till date i have made 18 complaints and their engineer is yet to come... Reliance, which is present in almost all the business sectors, is offering such worst service... i am not at all happy with their service. As a pilot project, they have launched this only for the pco of reliance, if this is the kind of service they are offering to reguller customer, just imagine what will they offer to an unknown consumer...