Reliance BigTV Complaints & Reviews

I reacharged my set-top box twice.. But all channels are not coming.. I was trying too many times to customer care i. E., [protected] but no one responded it's telling services are stopped.. Whome i have to contact to resolve my problem.. The # service they are providing. My all money got wasted my family members are scoldings.. I need suppert or else my money back with fine.. My reliance dish tv smart card number is[protected]. Please take it as serious complaint.. We are fed up with reliance services

Hi, my account no:[protected] name: kanheya, has been suspended from yesterday morning (27/10/2017) 10:00 am, although i recharged for 300 rupees around 9:30 am. I have called your customer care 10 times till now and all the time i get the response as it'll be resolved in 2 hours or 10-15 min. I am fed up with the way things have panned out. Till now nothing has been resolved even after 24 hours. So resolve the same asap and let me know. Regards, kanheya

Reliance bigtv.
Showing error 200 on some channels
Smartcard#[protected]
No channels working.

Tried reaching customer service on following numbers;
[protected]
[protected]
[protected]
Message we get when tried to speak with csa
"due to exigency the service is not available"
On second attempt to contact message
"you have reached maximum attempts for the day"...

Many channels are temporarily unavailable message is showing on tv screen. I have paid money but still i'm not getting the desired service. It has been past 3 days that the channels are unavailable. I have tried calling customer care but no use since when connecting call to customer care executive that call ends without talking to them. I got irritated by their service. Please take immediate action. : (
Card number is[protected]

Dear sir,
Today my account was suspended due to insufficient balance. Due to unavoidable circumstances i am unable to recharge my big tv account for full month, so i have recharge rs. 50/- as partial recharge for some days, but my tv is not getting on. I have also contacted to customer care no but my problem is not solved. So want to know that if this payment is invalid and not suiting to your plan, kindly return it to my bank account, or switch on my tv services as soon as possible.
Thanks and regards

Rakesh kanaujia
A/c[protected]
Mob. [protected]

My big tv is recharged but it is not working somehow[protected]
I have recharged my big tv acc with 200rs i also have recharge details n operator id...
If i m contacting to your coustmer care no... They show some emergency n donot pick my call... Plz help me asap
[protected] my phn. No contact or tell me when your no start working again...

21st i complain ur service center regarding my tv not working every day there told me our tecnician contact very soon but no one contact me your company and road site company are eqaual when i bye that time you are told me customer need first paiority look this is your service very poor service realaince big name but your service quality shame shame. I never brought your relaince degital...

We have moved to a new location and we wanted to move our big tv connection as well. We have been trying to raise a request for relocation since months together and we were never able to talk to customer care representative. All we get to hear is "due to unavoidable circumstances the services are discontinued". As there was no response from the company, i myself dismantled the antenna and fixed it in the new house. However in the new house, i am getting error 400 (Obviously as the co-ordinates would not be correct). I again tried to reach the customer care and i can never reach them. I have raised an escalation on the website as well and i never hear from you. I can say that this is one the worst and pathetic service that is being provided.

From last two days our tv programs are not came. It shows error 400 as our account balance is sufficient. My smart card no.[protected]. So resolve the problem at the earliest please. My contact no.[protected].
Address.

Kln rao
House no 1-116m mig (Sfs) - 23
Ap housing board colony
Lalacheruvu
Rajahmundry - 533006

So please provide service person to resolve this problem at the earliest. While call to customer care no he says only balance activities.

Reliance bigtv.
Hyderabad
Showing error 200 for all paid channels
Smartcard#[protected]
No channels working.

Tried reaching customer service on following numbers;
[protected]
[protected]
[protected]
Message we get when tried to speak with csa
"due to exigency the service is not available"
On second attempt to contact message
"you have reached maximum attempts for the day".

My big tv a/c no.[protected]. My big tv channel not working (Show error 400) since 23.8.2017. I complaint several times for this. However, my service request bearing no[protected] and[protected] were closed without doing any works. Even no technician of big tv customer care contract me. A 3rd party contract me over phone and intimated me that no technician of big tv come to my residential area to solve my problem and he offer me if i agree to give his visiting charge and spare parts cost in cash he will visit and solve the channel poor signal problem (Error 400). But i use the big tv connection since 2009 and i know that all payment deduct by big tv from my balance, i refused his proposal. He inform me that my poor signal problem (Error 400) continue and no technical will visit. Now, i realize that he may told the actual fact. Big tv is a reputed company and i was choose this dth among the other reputed dth. But while i in problem to which tv channel, customer care service do not work any thing. Even holding more than 30 minutes i can not tolk representative of big tv several times. I submit several complaint through web site of big tv, on e mail. But no body care my complaint. As a result i can not watch my tv channel since 23.6.2017 but every day charge deducted.

Digital tv smart card number[protected]. Complaint against setup box and camera not resolved since 2nd july. Monthly subscription upsurbed by the company. Says without recharging we cannot reimburse the money. This is cheating. One agent contact no [protected] called me once then disappeared. Said that he will come only if i recharge the connection. I want money for the period tv was not operation before i recharge.

Hi team,

I have recharged reliance big tv on september 18th, with rs.2520/- through paytm wallet, the order is success. But big tv channels are not coming, when i tried calling big tv customer care several time but not able to connect. And i came to know that reliance big tv is no more exists, and no local distributors are available. So i need a refund of rs.2520/-.

Paytm order no: [protected]
Date: 18th september 2017
Amount: rs.2520/-

Smart card no:[protected]

Last sunday (17/09/2017), while i was watching television, all of a sudden the channel stopped working and gave a message 'unsubscribed channel' and asking to pay some money. I didn't get any reminders about this subscription renewal for the last one week or before that. The big tv team have my contact number and email with them, i didn't receive any call or email in this regard either. Are they not concerned about existing customers who has been been with them for past 5-10 years? Or they don't bother to loosing a customer?

To check the matter with their customer care personal, i tried calling to their toll number[protected] times, all these time the call got disconnected saying some busy reasons. When called for the 4th time, it said.."i exhausted my allowed number of contacts for the day"!! Don't they have any mechanism to track whether the customer issue is resolved or not. Do they expect the customer to wait for another 24 hours to again call them and hear the same busy reasons? How am i supposed to contact them?

I have a big tv connection (Card number –[protected] but its set top box is not working from last 7 days.
From last 5 days i am calling on your customer care number – [protected] but i am getting reply as “ aapatkalin ke liye seva band hain”.

I have also called to [protected] number but no one is picking the phone. Now i am helpless

Please some one help me for the same or reply this complaint or call me on [protected].

Otherwise tomorrow evening i will be replace your service with my 10 relatives connections.

Dilip talekar
[protected]

We are facing signal error for last two months. I have given complaints multiple times and now recently your customer care is not answering any call. Is it any possibility to withdraw my subscription? For the last years, this is the first time we face such a severe problem. I don't understand what is there problem in sending the customer engineer to rectify the problem. This is my second complaint thru online.

Smart card no:[protected]

Dear madam/sir-my r. Big tv smart card no:[protected] is not functioning as i was out of hyd station for 1 1/2 month. I tried several times through toll-free nos, but i could not reach as it is being automatically cutoff saying - thamk you for contacting.
Please resolve my issue and activate and to view my south india package as usual
Thank you
K. Umamaheswari

Hello,
We are using reliance digital tv connection at my home town. Nut recently he did not recharge the number for more than 2 months. Now he recharged the my regular pack with rs.233.10 but when i tried to turn on the settop box it says smart card has expired with error 104 and smart card error. I tried multiple time to connect customer care to reactivate the card however each time they disconnects the call after submitting all the ivr options to speak to customer care executive. To be specific by the time we reach to the option to speak to the executive, the call already clock took 3-4 minutes. I tried this 5 times to reach customer executive it says all are busy and gets simply disconnected. So not only i am not getting help but also i am losing money and time to call them. What the hell of service reliance is providing. They are not only bother about our time neither our money. Whom to contact now in such cases? My tv is still shut down even after recharge and relaince is not wiling to pickup my phone. Utter #! They hugly lack professionalism. People call customer care to get help. But they are disconnecting the calls as like they borrowed money from me. Please help me get in touch with them.

I have been trying to contact the customer service number from day before yesterday but not even once i am able to get to speak to the customer service person, it says call not connected due to maximum attempts reached or even sr also not getting created. It's very pathetic that such big organization can have such a system.

Request you to pls immediately contact me.

Nishanth ms
[protected]

Hi,

We have been a customer of reliance digital tv since it was launched. This is the first time i have been facing such a problem with a provider. The calls never get connected with a message saying exigency or maximum attempts reached.
At first, even the slightest winds, used to get me disconnected and now i cannot watch a single channel. Error 400. 0% signal.

This has been the case for a month and if this is not solved immediately, you will lose a long-lasting faithful customer of reliance.
Please contact me immediately at +91 [protected].

Smart card no.[protected]