Reliance BigTV Complaints & Reviews

Dear Team,
I called the many times to Big TV ([protected]) but every time the said that the installation will be done within seven days.According the commitment of installation was 45 days but till date that is not happened till now.Please find the details in attached screenshot.

Regards,
Hare Krishna Kumar
Mob :- [protected]...

Hi Sir
I have been following up last 9 months on reliance digital tv there is no response and also no escaltion process i wanted to cancel the services but there is no mechanism to do that simply customers are getting cheated onthis kindly do the need full and make a right decision reliance has a good brand name because of this small issues you may loose the reputation

please find the details here
relaince connection...

I have booked for big tv connection in response to your ad in the papers on20.07.2018. Since the same was not installed timely i reqyested you to cancel the order and refund the bookng amount but nothing has been heard so far.
I have requested so many times at their call center as well as on consumer complaints but no response has been recieved so far. Request kindly refund the money at the earliest. My registerd mobile no. Is [protected].br...

I have ordered your independent dth on 23rd november 2018. I have received your acknowledgement text message with customer id [protected].

Today it is 8th january 2019, almost 2 month and still i have not received the dth connection from your end. May i know what kind of service is this or is this a fraud?

I think this a fraud website where you are just fooling the consumer and not delivering what you are promising.br...

I have booked new dth connection by paying 1999rs online on 26th dec 2018. I have requested for the refund but they are not giving me the refund and simply delaying my request of refund. Each time customer service representative told me to send a mail to [protected]@rbtv.in. I have sent mail several times but did not get any response nor i am getting my refund.
Customer id is [protected].
Booking id - r[protected]...

Dear friends,

I also pre-booked on 02nd march 2018 i also several times followup has one last time i have informed to big tv customer care in last month "i have all the proofs i will register complaint agenest reliance big tv in consumer court" till now no response anil ambani is now lost all his assets he is sels his bigtv to other company and showing fake name as "indipendent tv".

He is not ready to refund...

Non installation of set box booked on 7 Dec 18, no response despite so many customer calls and even last mail stated below no action has yet been taken please.

Sir
It is unfortunate that despite calling customer care executive since last 20 day regularly TV set box booked on 7 Dec 18 has not yet been installed. It seems that the Reliance digital department is not in position to fulfill the advertised promise.
I...

Hi Team,

I am getting 400 error on all channels from 28th Dec 2018 and after several follow-up reliance customer care registered a complaint to assign technician on 1st JAN 2019. complaint no-1705567.
There is no technician visited till now. every time customer care give 24hrs time to resolve the issue. Reliance bigtv providing the worst service to customers. No response from customer care even they say it is a common...

Hello,
I pre-booked a reliance big tv (now independent Tv) connection for Rs.499.
I was promised that the installation will be done in the next 30-45 days, but it has been 10 months now and all I have got is a pathetic service and fraud promises.

whenever i call the support they tell me that I will get my connection in next 1 week (liars all of them), and now from last 5 months my connection has reached my local...

Hello sir
My name is hemant singh. I am from farrukhabad. I book new connection reliance digital tv but my new setup connection is not complete why? You tell you service provider new connection start 15 june 2018 why u not complete my connection. But 26/10/2018 message my connection activated customer id is [protected]. But connection provider did not connection my home....

Is it not shamelessness on part of Reliance BIG TVthat not only have they not installed the set top box but have even deleted my booking details from records as their customer care is parroting that my details r not showing up.
My name is Mohan Lal Shah
Date of booking is 01/03/2018
email id is [protected]@gmail.com
Mobile no.is [protected]
The proof of deducted amount is attached once again with a hope that...

Dear concern

I had booked independent tv from 10th dec, i had received following txt, dear customer, welcome to independent tv family your booking id - r[protected] and installation will done within 10 to 15 working days.
But still i m waiting for same.
Request you are unable to provide setup the redound my amount.
I had called customer care many always they set it will installed with one week.
Look...

Reliance didn't install my setup box on given time (30-45 days) as promised. And now got message setup box installation will be in june 2018. I was make my order on 9th march 2018. Now, i want my refund of 500/- back. But nobody giving me right information about this.
I called on[protected] for refund on 8th may. They told me they have no information about refunding and they suggest me to do mail on [protected]@rbtv.in.
I also...

Hi,

My complaint against Independent TV. My TV connection was lost on 23 December 2018 evening and when i logged a complaint to customer care with service request no. 1611406 on 28 December 2018 .The customer service provider told me that the problem is resolved within 24 hours but the problem remains the same and still i am facing this issue i got the error code 400 singnal loss. And that customer service is very poor of...

Hi team,

I pre-booked big tv d2h connection on 10 april 2018 & my id is 12513878.

Its been 8 months and am yet to receive connection, spoke to your poor customer care so many times but no response.

Now your both toll free customer care number seems to be disabled.

I am honestly not willing for the d2h connection from your provider since it's been pathetic & awful for installation,...

Hi,
I wanted to cancel my reliance big tv prebooking and want my refund of 499rs bacause when i prebooked 9th march 2018 i got message that the installation will be done within30 to 40 days, but even after several follow up i did not get any installation call. I dont want this kind of support in future also so i decided not to go for reliance big tv. Please refund my money back. I only have booking id which i receieved after prebooking....

Dear sir/ma'am,
I booked my dth connection independent tv on 17 november 2018 bearing booking id r[protected] till the date there are no update about installation.
Your customer care service is very poor.
Unable to contact from many days.

Kindly look this mater and complete my installation as soon possible. Otherwise cancel my registration and refund the money i have paid 2000 rs for the same....

I have booked an dth connection from independent dth / reliance big tv on 3rd dec'2018, but my installation never happened. On calling so many times, they always ask me to wait for another few days, but gave the correct information. Their seniors are always busy, never got a call back despite of so many promises. I have informed them so many times, that in market their boxes are being installed in 24 hrs by paying rs. 500/- extra. How come...

Smart card number[protected].

Company has completely stopped it's customer care number[protected], since 2 days now. They have also not given any alternate numbers.

Their website complaints r not and never attended to or answered ever.

They are still not sending technician to correct issues of complete shut down of channel broadcast, since 8 days now, though their admitted policy is to do...

Smart card number[protected]
Customer care number disabled since today 11 am.
7 days since lodging complaint for sending technician... No actions by reliance tv yet, though they must send in 24 hours.

Server purposefully disabled by staff to take paid leave it seems.

They don't keep enough spares such as set top boxes etc, and there is no monitoring of stock of spares. No auditing of complaint...