Reliance BigTV Complaints & Reviews

Reliance didn't install my setup box on given time (30-45 days) as promised. And now got message setup box installation will be in june 2018. I was make my order on 8th march 2018. Now, i want my refund of 500/- back. But nobody giving me right information about this.
I called on[protected] for refund on every month. They told me they have no information about refunding and they suggest me to do mail on [protected]@rbtv.in.
I also sent a mail on [protected]@rbtv.in many times. But didn't get any updates.

Now, i have purchased other setup box from market. So, i need my refund only

I have already send bank information.

Sir,
I have a big tv booked as booking amount 499 by my debit card axis bank th payumoney but many time contact costumer care se say in last no booking show i contact our city that persion say not bookes but i pay so please solve problem or immediate issu my connection i atteched payment confermation recd from payumoney paid to big tv.
Thanks
Your transaction with reliance big tv on[protected] is successful
3 messages
Payumoney mon, mar 26, 2018 at 1:43 pm
Reply-to: [protected]@payumoney.com
To: [protected]@gmail.com
Dear anil kumar
Thank you for paying with payumoney. Your payment has been successfully processed.
Merchant name: reliance big tv order amount: rs 499.00
Payment id:[protected]
Merchant order id: bdd39c8f52513009b893
Payment summary amount
Debit card rs 499.0
Amount paid rs 499.00
Payee info
Merchant transaction identifier
Bdd39c8f52513009b893
You can view the transaction details anytime from payumoney dashboard
Anil kumar
Janak puri
Aligarh
[protected]@gmnail.com
Mob.[protected]

Hi,
I wanted to cancel my reliance big tv prebooking and want my refund of 499rs bacause when i prebooked 40 days i got message that the installation will be done within 40 days, but even after several follow up i did not get any installation call. I dont want this kind of support in future also so i decided not to go for reliance big tv. Please refund my money back. I only have booking id which i receieved after prebooking. Booking date 08.03.218 & booking id is 14513319. So cancel this booking and immediately refund my money.

Sir i recharge 1499 plan but my all channel not active i call customer care [protected] 30 or more time but not solve my problem so you complaint and solve my problem early my smart card no.[protected] sir i when calling customer care he was saying your complaint solve after 24 hours but my problem stay connected and sometime call not connect so you solve my problem

I have booked reliance big tv dtc on 11th March 2018. Dth was installed on 13th Nov.2018. set top box hangover problem is started after 3-4 days. I went 10 days out of station to not lodge complaint to customer care . When set top box is hang, no remote button is working. Then I directly power off from electricity board/swtich.
I contact to customer care regularly from 24 th Nov. 2018

When I contact again[protected] & assured to me with in 3 days your problem is solved
Again I contact regularly 28 Nov, 29 Nov, 30 Nov & ...
They are give me assurance every time your set top is exchange next 24 hours.
I feel no recommendation to any one to booked Reliance Big TV/DTH.

THE NAME OF MR. DHIRU BHAI AMBANI is bed by this company owner.

We booked reliance dish tv new connection by paying 1999 and never got any communication from them. After several attempts to contact them we finally received a communication after a delay. We meanwhile bought a different connection and now looking for refund. I need my refund immediately as i've already contacted them in several ways for the same but have received no response. I do not want to go to consumer court as i don't have time to waste. However if i don't get my refund within 15 days that will be the only option left with me.

I booked the reliance big tv connection on 1st march 2018, till now 2nd december 2018, their is no any response from company. Many times i have called to company customer care number, they give time of 24 hours and took call on hold upto 30 to 40 minutes. After 10month long timewait, company could not provide me any service. When i call to customer care number they said that your problem will be solved with in 24 hours but till 2nd december problem is not solved.

Dear sir,

I booked rbig tv connection on dated 15th march 2018 and my registered number was 14524303 and 14552296. As per they said that all sd channels were free for 5 years & all hd channels are free for 3 years.
But inspite of rbig tv dth, the new company named "independent tv" has installed the dth at my home.

This was totally fraud by rbig tv dth.
The quality was very poor and the pack was converted into 5 years free (Fta) free to air channels only.

This was not per as described in the advertisement by reliance big digital tv.

Look into the matter and do the needful action asap
Thanks
Mandeep singh
[protected] mobile
[protected] mobile
[protected]@gmail.com

Sir i am umakant sharma i have booked independent tv connection which is also know by reliance big tv d2h connection from http://independenttv.in/ by paying rs2000/- amount on 16 october 2018. At the time booking before booking when i asked they told it will be installed within 7 day. But after that when called they said sir it will take more 7 day. Now its first december came still no connection installed. Whenever i called them they told sir up to 19th nov we will install and on 19 th when call they told sir 1 week more to install from 19 th calling then daily but single reply only sir 5-7 day will install. Finalyy on 29th nov they told sir on 30th nov evening they will install. We have assign technical but its today 1 dec nothing happened now when today called they said it will some more days to install. Its too enough every time i ma recharging my old connection by rs 100 every time they are extending date. Totally harrased by them nither they are refunding amount nor providing connection. But their resseller selling @overprice and they are not providing connection from whom they have taken whole amount its totally rediculous. If its not resolved i will go and file a complaint on consumer court behalf of fraudant or otherwise telecommunication department should take action on this
My detail
Umakant sharma booking id r70004712 workorder 607446 service request no. 642252

Hi team independent tv,

I have booked a connection on 5 nov booking id is r70009390, customer id [protected], work order no 636275, service request no 699238. I do not get connection till now and there is no clear clarity from your team on date for installation.

Can i know the status of my booking.

In case you do not have set of box please let me know by when i can get my investment back.

Regards
Amit
[protected]

I get connection 20days back... From the beginning of installation i am complaining about not viewing the hd and sports channels...75%of channels are not coming repeatedly it showing error-400signal lost... I made 30 to 40 calls to customer care as well as local service center but yet to nobody responding and yet to not solve my problem... So, i kindly requesting to solve my problem
My number:[protected]

Sir/madam,
I'm jagadish samal at-darabachha, post-marshaghai, dist-kendrapara, state-odisha pin-754213, resisted mobile no -[protected].
I booked a connection on 22/06/2018. It was said that it will be installed within 45 days. But today is 30/112018 and there's still no installation. I want my refund. I contacted customer care . They said installation will be done within a week. But no action whatsoever. So now i'm fed up with this company. I want my booking amount back. My booking number is 14553188, My Sbi account No-[protected] IFFSC CODE-SBIN0003815

My tv is not getting signal and not showing any error code. It can be a technical fault. But ur customer support is 3rd grade not giving proper solution they are saying that technician will visit within 7 week. Do u know where will ur company stay in today's competition. Thats a very bad ant irresponsible work.
I expect u will correct it in future.

Sir maine 25 october ko #indipendenttv ki booking karvai thi, jo k 29 october ko confrm ho gyi thi.
Jiski abhi tak installation nahi hui, har bar bol daite hai k ek hafte ka wait kro ya 24 to 48 hours ka wait krlo aisa hr bar bol rhe hai, sir /madam ab mere se wait ni hota or ya to aaj k aaj installation krva do vrna abhi isi waqt ye booking cancel krdo or mujhe mere sare paise refund krdo.
Name = punjbinder sharma
Mobile no = [protected]
Workorder no= 580878
Customer id = [protected]

I have pre booked on mrp 499. The company was have to deliver the product within 45 days but after 6 moth i didnot get any product. So please give my product or give my money back. I have many time contacted with customer service and they told me to wait few days. And from last one month the customer service also not responding from my no. So please look at the matter and help me to solve my problem

I brought reliance big TV new connection and paid the all amount for that 1999rs. But no any response from company yet to set DTH in my home. I brought this connection in 9 November 2018 and that time they said installation will be done within 10-15 days. My work order is 664989, service request no is 755828, booking ID is R[protected], and customer ID is [protected].

My independent tv is not installed
I ordered 2 months ago but not installed yet
When i call customer care they evertime reply that wait for 1 week but no solution
I already called customer care about 40-50 times but evertime same answer
At last when i called gurgaon dth distributor he told me that the company is providing material to install
Help me as soon as possible
Regards
Shivam
[protected]@gmail.com

As per reliance digital tv offer on their website (https://reliancedigitaltv.com/home.html), i booked 2 reliance digital dth connections on 2nd march 2018. My booking ids are
[protected]Receipt cum invoice number dl[protected], transaction ref no: lsbi[protected]),
[protected]Receipt cum invoice number dl[protected], transaction ref no: lsbi[protected])
After successful booking, response message came from reliance digital tv side says it will be installed within 30 to 45 days. Now 9 months (270 days) time over, but still any installation not happened from reliance digital tv end. I contacted multiple times over phone to reliance digitaltv customer care number (‭[protected]‬) which i got from website. Every time customer care executives are telling, they have sent the set top box and should wait for another 7 days for installation. Finally, i contacted them again on 31st august 2018 to cancel my pre-booking and refund the amount back. Then they guided me to send email to [protected]@rbtv.in for cancellation and wait for 48 hours to get the amount back. So i sent e-mail to cancel my order of pre-booking and to get refund of amount rs. 998. Then they replied me asking my bank account detail. I gave al the details and finally they replied that they gave all the information to accounts department and refund will happen within 2 days. But i did not get the refund till now. So i contacted customer care again. But no one is giving proper response

Hi i an sudhir pandey add industrial area tajopur mau uttar pradesh i have booked independent tv freedom pack 1999 on 10 nov 18 by prepaid payment i an worried to say still my installation not done today 28 nov 18 i keep on calling customer care that always say will take 2 more days, yesterday i asked distributor number i called him he said it takes 30 to 45 days for for installation and that was as per company norms by independent tv to him i am surprised that how come there is so much variation in commitment for installation between company and distributor, you are requested to kindly look into the matter and get my installation done asap.

I have paid 499 on march 1st, 2018 for a new connection .
Till date no one called me neither no installation occurred nor refund issued.
I need refund as soon as possible.
Also the website of Reliance big Tv hasnt been updated since march 2018 (as seen in the bottom of each page) and whenever I try to call the customer care number[protected] it says that the number is not valid.