Reliance BigTV Complaints & Reviews

Dear sir/ma'am,
I booked my dth connection independent tv on 5 november 2018.
Till the date there are no update about installation.
Your customer care service is very poor.
Unable to contact from many days.

Kindly look this mater and complete my installation as soon possible. Otherwise cancel my connection.

Mobile - [protected]
Maneesh kumar mishra
Lucknow

Dear sir,

I have booked for a new connection on 08.03.2018 with booking id 12510275 and was informed that installation will be done in 30 to 45 days. On 04.05.2018 i received a confirmation message that installation of your big tv will commence from 15.06.2018 but i regret to inform the same has not been done even after lapse of 8 months. I have talked to their customer care on [protected] on 19/11/2018, 22/11/2018 everytime they informed that this will be done in 2-3 days but same has not happened. They have not even given dealer details.

I booked reliance big tv on 1st march 2018 by paying advance payment. Every time your call center executive ask me to wait 7-10 working days.. It's been 8 months and still one of your representative with whom i spoke on 23rd nov. Asked me to send email with details and bank statement for proof of payment, which i send on 23rd nov. But they do not reply. Don't you guys have any shame while cheat the customer who has already waited so long...

Payment details for pre booking

Receipt cum invoice no dl[protected]
Smart card number 12501378
Transaction reference number luti[protected]
Payment date and time[protected]:05:42
Payment amount (Rs.) 499.00

The mail which i am forwarding i received it on march 20, 2018 as you can see. As that day i made biggest mistake of my life by booking this reliance big tv. Today it has been around nine months. Neither i got my refund nor it got installed. I have been calling reliance customer care continuously but getting no positive response. Instead just getting dates. Customer support is so pathetic, have never seen this type of service ever before in my life. They not gonna listen to me. Will just speak with what they want and if i speak they disconnect the call as well. I will be going consumer court this time and its final.

Booking id is 14532129

Mailed them many times and no count of how many times i have called them but result is same. No response.

I booked it on 1st march 2018 by paying 500 rs as an advance payment and still it is in progress... Every time your pathetic call center agents ask me to wait 7-10 working days.. It's been 8 months and still one of your representative with whom i spoke today asking me to wait 7-10 days... Don't you guys have any shame while giving a tat to the customer who has already waited so long...

I booked a connection on 1/5/18. It was said that it will be installed within 45 days. But today is 27/11 and there's still no installation. I want my refund. I contacted customer care in august. They said installation will be done within a week. But no action whatsoever. So now i'm fed up with this # company. I want my booking amount back. My booking number is 14547537.

Dear sir/madam,

We have purchased a tv having pos no[protected] dated 30.06.2017, dn no [protected], modle code no ua32m4000arlxl now it has adopter problem, when i visit your reliance centre they told me me that it is it is in waranty. But after 7 days when i again visit the office they told us its not in waranty. For that i took 3 days leaves.

If you gave me correct information that i could my 3 days. I am not satisfied your services.

On dated 29.09.2018 independent TVs set top was installed at my home but from dated 24.10.2018 my DTH shows a error 400- Signal not Found. From 24.10. 2018 to till today 26.11.2018 more than a month was passed and called on your customer care no. [protected] atleast 20 times but they only assured me that a technician will visit you but after paased more than a month no one visited my place nor my complaint is resolved. so its my humble request to you that resolve my problem or return my money. otherwise i will knock the doors of consumer court.

Hi,
My smart card no. Is[protected] and i'm getting problem of error 400 in so many channel like in entertainment, movie s, kids, some channel are working and some are showing error 400. I have checked my connection so many times and the signal is also good i don't understand what the reason is and i try to call customer care executive but customer care number also not working. So i'm here to know actual reason how to solve this problem

Dear sir,

After booking the reliance independent tv I am surprise that reliance customer care executives are behaving very rudely, as they don’t need the customer attention. I have booked new reliance independent tv on 11.11.2018, but 15 days have been passed and customer care are not eager to listen my problem. On the other hand I was using reliance big tv, wherein signals have been lost/discontinue by reliance big tv 3-4 month before, now I am not getting the signal right back, all problem I told to customer care but they don’t short out any of them. Kindly look into the matter and do the needful, otherwise I have no option left but to lodge a complaint in consumer court.

Scn :[protected]
Kailash arya
Anand nagar
Rohtak-124001

I had made the payment of rs. 499/- as pre-booking charges on july 19, 2018 for reliance dth service from reliance big tv ltd. The installation was to be done with 30-45 days and the service should have been started by the mid of september 2018. However, no installation has been done till date and neither is there any proper response from the customer care. Every time i have called at the customer care i have got the same response which is "installation will be done within a week". However, four months have passed from the payment yet no installation is done as on date i. E. 25/11/2018. I also got an information from the customer care that my set top box was delivered to a service provider named dev communication and a mobile no. Was shared to contact the service provider which is switch off since the day i got the number. This is mere harassment of customer. I have patiently waited for over 2.5 months from the initially promised time frame. I want a full refund of pre-booking charges and would also like to claim charges for non-fulfillment of promises.

I have registered for a new set top box by pre booking vide booking id no.14557591 on 14/08/2018. As per the message received while booking (Congratulations for booking your rbig tv connection. Installation will be done between 30to45 days. Your booking id no.14557591. And no. Of connections 2)
Today 103days are over (25/11/2018) i have not been received the product. I contacted the customer care many times they are saying that the set top box will be installed within one week.
A number of messages (Emails) sent to them but there is no reply.

Poor quality poor service. Not reqd such a bad product. Want refund of my money. Even customer care number is also not working. I m trying to call since a n hour and it is continuously busy. Not expected such quality and service under the banner of reliance.

Please collect your setup box from my home and refund my amount. Not at all reqd such a poor services...

I brought a reliance bigtv — reliance independent tv connection but since i brought it and the technician came and installed it but after 1 day the signals stopped coming and even after one month of numerous complaints to their customer care no.[protected]. I have got the same response that they will send a technician within 48 hours but it has been more than 1 month and no action has been taken. I am being mentally harassed by the above company as their conduct not only amounts to breach of service but also furnishes ground for action in the consumer court. They have constantly lied to me with regard to sending the technician and i have not been able to use the service thus, fracturing the very reason i brought the connection. I request them to send technician and resume the service or pay compensation for the harassment.

Independent tv company false commitment which i experience from 30.10.2018. I independent tv installation order placed on 30.10.2018 through my order id no. R70008176 and submitted my registered mobile number namely sudarshan kasewar residence at near sbi bank, br. Cidco nanded 431603 maharashtra. Every time i called up to your call centre team they are always telling wait for 7 days the installation will be done. Ok. Then after 7 days or next week i was call back your call centre employees answer is same please wait for further 7 days. Yours company committed that the installation not done till today around 27 days and no any call received from your side. On 30.10.2018 i already paid independent tv charges of rs.2000 through online. Hence i want to quit and not interested to installation. So please refund my rs.2000/- immediately.

I had applied online for new connection of realince big tv on 2nd of march2018. My booking id[protected]. At that time i had deposited 499 rupees for booking but yet i have not get a new connection. Please help me in solving my connection problem i hope you will solve my problem as soon as possible. I will be thankful to you.
Your's obediently
Krishan chander
Boooking id no[protected]

I had booked a new big tv dth connection on march 18 by paying 499 rs in advance. It was promised that it will be installed with in 30-45 days but till date it was not done. When i call customer care number every time the told that your set top box has been dispatched to the distributor. No satisfactory reply given to me. Every time they are extending the installation date by 10 to 15 days next.

Where i approche.

I have registered for a new set top box by pre booking vide booking id no.14557591 on 14/08/2018. As per the message received while booking (Congratulations for booking your rbig tv connection. Installation will be done between 30to45 days. Your booking id no.14557591. And no. Of connections 2)
Today 101days are over (23/11/2018) i have not been received the product. I contacted the customer care many times they are saying that the set top box will be installed within one week.
A number of messages (Emails) sent to them but there is no reply.

Res. Sir/madam,

My reliance card no is[protected], i am doing wrong recharge of rs. 290/- in reliance big tv instead of tata sky. So i want to refund this amount because i have no reliance big tv setup box connection right now.
Subsc. No. 2576477,
Invo. No. Mh[protected],
Trans. No.[protected]

Please do the needful
R. Gaikwad
[protected]

I have placed dth freedom pack offer on october 13, 2018.

My booking id is r70003953
Name: vipul rajvanshi
Phone number: [protected]
Customer id: [protected]
Paid amount: 1999.00 inr

My connection is not installed yet. I have called to independent tv customer care number too many times but they always extend the installation period. Now i am feeling cheated. No one is caring.