Reliance BigTV Complaints & Reviews

Really frustrated with the kind of service and unlawful actions. I have ordered the big tv in april-2018 however money taken by ambani group still it has not delivered. Mr. Anil ambani do you think you can survive without proper service and i want to know does he also become a bankrupt like the so called people in india. Just understand the customer frustration level. Just cheap.

I tried calling customer care of so called independent tv (Reliance big tv) [[protected]/[protected]]but unable to contact them, also i send the mail but did not received any mails from their side.

Many of channels also has been closed and service provider has already taken 1 year of advance money, no response on customer care & email as well.

Mo contact no [protected]

I have pre-booked for reliance digital tv connection in feb 2018 and i have received the connection after 8 months. At the time of booking, the commitment is giving all hd channels over a period of 1 year. But they are stopping to provide many channels in the name of trai mandate, whereas the mandate supports the user and clearly stated that long term pack shall be continued to commit duration and committed channels without any price rise.

First, they have disabled all hd channels, then they are continuously disabling different channels. Now i hardly get 50 channels and that too relay is very bad.

The customer care service is not even responding to the calls that we made.

You can contact me at [protected]

Sir you tell in the channels screen for your system updating for 7 days but u cut my channels your customer care number always busy please issue my channel till giving your time one year. So i did not call u. Please subscribe my zee family pack, star pack, sony pack, cartoon hd pack, news 18 pack also in minimum collection value. I don't want to see south pack. Please don't give me any south pack.

Customer id is [protected].

None of your contact numbers work, always busy.

Earlier i was using videocon tv after that you came with your product in which i have to pay rs.2250 for freedom 1999 pack. Only because of this i have chosen your product. But this was my biggest mistake because you guys are continuously cheating me. First, you have disabled all hd channels, then you guys are continuously disabling different channels.

From last 3 days star sports 2 starsports1 hindi, star sports 3, star sports select.

/temporarily not available due to technical reasons". And thanks to you already blocked my sports hd channel, so i won't be able to watch ipl.

Respond me asap

I have taken long term pack on 1 dec 2018 which includes all sd and hd channels. But service provider stopped so many channels in the name of trai mandate, whereas the mandate supports the user and cleary stated that long term pack shall be continued to committed duration and committed channels without any price rise.
This is for necessary action.

I have purchased reliance independent tv set top box. But after purchased i have so much complaint due to poor quality of picture & set top box. Mostly channels are not working & shown error 200. There is lots of channel has been blocked by the company which was already in his package at the time of booking. As company has cheated to the customers to get advance installation & uncompleted packages. There is so much important entertainment channel has been blocked by independent tv. I have purchased this for entertainment purpose but it's give me so much trouble & mentaly harshment. This company is not reliable & cheated to customers.
I so much request to return my money back & i don't want to take more mental problem to used this dth but they has not refund my money back. Please help

Thanks
Balbir singh
Faridabad
Mobile [protected]

I am having bigtv connection and have taken one year subscription. For last 4 months they are not provide any service except sab tv. I have registered compliant on their customer care number [protected] but it was not resolved. The company has been now taken over by independent tv, i have requested 3 times to them also to restore the broadcasting services but they are also not paying any interest to it.

When a company is sold out, why is the interest of consumer not kept in mind. The reliance digital tv must refund my one year subscription and also get new set-up box of independent tv installed.

I'm kuldeep singh i booked a connection on 6 august 2018 but you didnot install till now
My account number deatil is
Bank - hdfc
Name - kuldeep singh
A/c. [protected]
Ifsc. Hdfc0002839
Branch. Hasanpur
Mob. [protected]
Email. [protected]@gmail.com

Address
Village and post gangeshwari tehsil hasanpur dist amroha uttar pradesh
Pin 244255

I have reliance big TV connection from more than a year, but it is very frequent that signal lost and such error keep coming
We have package till 2023.
I am highly disappointed by reliance big TV services.
It is just horrible.
The frequent error is 400 signal lost. Though the weather is clear.
This issue is now occurring for last 3 days
We are paying and not getting any good service

Dear sir

My registered mobile no. is [protected].
Firstly i m not able to watch any channels in independent tv right now because i called your wrost ever CUSTOMER CARE today and your CUSTOMER CARE person asked me to do some settings in independent tv and after his instructions we do these settings and after that signal strength and quality strength become Zero.I told that time to CUSTOMER CARE person and he asked ne to hold the line and after 42 min. call disconnected.

I already registered complaint regarding so many channels shows Error-400 in 08/04/2019 via complaint no. is 2678732 and CUSTOMER CARE gives tentative resolution time 24 hours that service technician will come and resolve connection problem but still problem not resolved nor any technician come to my home.

From last five days i regularly call CUSTOMER CARE for this and every day the same ### they asked that they forward my complaint to seniors within high priority and i have to wait 24 hours for technician visit but nothing happens at today 07 p.m.

I continuosly called today from 4pm To 6:45 pm and every time they hold my call and almost my every call disconnected from CUSTOMER CARE end.

CUSTOMER CARE refuses to give there service distributers mobile number, refuses to give appellate authority or nodal officer number and not even transfer CALL TO their senior representatives every time i asked to do them.

If Independent tv is not able to provide services to their customers than why they cheat customers, why take money and why any customer use independent.
I won't wanna use this kind of Wrost service in future.

I booked this connection in 14/03/2018 and it installed in 23/01/2019 and in the time of booking company ask to install within 45 days and installation done in 10 months so this company is zero in the name of service.

I am having two independent connection but channels are not coming from last one week i have contacted customer care many times but till date not got any resolution and channels are not coming. We switched from tata sky to independent tv because of trust.. But getting a pathetic services.. Please look in to the matter and resolve tha problem as soon as possible.

Tarun mansharamani
[protected]

This is prabhjot from mohali. I have this independent tv installed around 6 months back and it has been almost 3 months that i am going without any signal and unable to view any channel. Numerous times complaints were lodged with customer care but they had not sorted my issue as of yet. Now, i am writing this to see if i can get my issue solved. I am feeling very frustrated by availing services of independent tv and would like you to please solve this as earliest as possible.

Waiting for a timely response from your part.

Please share response at [protected]@gmail.com

I have pre booked for new connection on 20th march 2018 and paid rs.499 + 499 = 998/-.
As per website within 30 to 45 days it will be installed.
But no installation and no further communication.
When i call customer care for refund they took all require bank details but not refund been processed yet.
I am fed up with your customer care team, need to fix this issue and want refund of my complete amount.

Payment id [protected]
Booking id - a12941874
Number of connection - two
Payment date - 20th march 2018
Total payment - rs. 998.00

Guys don't take independent tv, they are totally faking every one, & don't trust this dth operator,,,
Taken a new connection by paying 3000rs all channels for 1year,, without any interept as there plan itself,, for first 3 months they have given all channels,,
Now they says as per trai rules we can't able to give all channels u must sellct only one language that much only... Can provide

I have pre booked of reliance big tv on 04.05.18 vide booking no. 14513356, and you are installed the same on 05.08.2018 vide customer id no.[protected]. My registered mobile number is [protected]. I have not find my smart card number in set up box.

Please tell me my independent tv smart card number. So i have use reliance tv app and update my channels and update my service.

I have taken freedom 1999 plan and switched from airtel to independent tv. All of sudden channels not working from april 1 st and there is no communication sent to me and didn't seek my approvals to change the plan. I tried calling customer care numbers but it always says the customer is busy on another call. Not sure what and whom they talking 24/7. I tried more than 100 times but no response. Somehow compromised and get in touch with local dth people and they told to buy packs. I wanted to give a final try and bought packs but still channels not coming. I became fooled again. Such worst service.. Last but not least, one month back i raised a complaint to replace remote and they told 48hrs ll replace it. But it's been 30days no response. I managed to get in local dth with 450rs.

If it don't resolve this by tomorrow, i'll switch back to airtel dth.

Error eo: recoder has signal problem.. It was starting from 4/4 untill now 5/4.. I can't watching anything. And there is no improvement from big tv side. Fyi., am always payment before due date. Why this case always be happened again, and again. Thanks and am waiting for your improvement!!! Asap.

Thanks

Natalia id#[protected]

Respected sir

With regards i am jasvinder singh village haripur tohana po shivpur paonta sahib district sirmour hp 173025. Sir i was booked big tv online on 16th march, 2018 and reference no. Is (A[protected]
But not installed yet time, please refund /or resolved my problem. I shall highly thankful to you for this kindness.

Regards

Jasvinder singh
Phone no[protected], [protected]

I made pre booking of reliance digital tv on[protected] but i did not recieved till now .. my reciept no. is MH[protected]... bookind id is 14539333 payment date is[protected] ..payment amount is 500 .. payment mode is debit..
i am trying to contact but couldn't not contact with the reliance digital tv. i want my refund or send me the box as soon as possible