Reliance Broadband — Broadband not installed even after 3 weeks

VipinKJose

Address:

Bangalore, Karnataka

Hi, This is to inform you that, though I have requested and made the payment for the reliance broadband connection I haven't received the connection even after 3 weeks. The agent, Mr Shankar ([protected]) to whom I have paid the amount promised me to give the connection within 2 days, but he changed his promise and cheated me. I believed that since the payment is done to reliance communication, the service will be genuine, but unfortunately I have concluded that the entire organization is cheating the customers like this. This is really disgusting and unfair from Reliance. Also the contact number mentioned in your database is wrong, my actual contact number is [protected]. Please take the necessary actions as soon as possible, since I am waiting for more than 3 weeks for the same.The required details are given below: 1. CAF no.:[protected] 2. Subscriber ID/s :[protected] Thanks, Vipin K Jose.

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Aug 04, 2014

Updated by VipinKJose Hi There,

This is to inform you that, though the Reliance officials agreed to refund the amount, within few weeks I haven't received any mail or confirmation call from them. I was waiting for a full month for the same, but was completely cheated by Reliance. I expect to get the problem resolved as soon as possible, or need to move on with legal formalities. The details of the account is mentioned below:

CAF no.:[protected] 2. Subscriber ID/s :[protected]

Thanks,
Vipin K Jose.

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Comments

Reliance Communications Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications

VipinKJose

Hi Reliance,

Good to know that finally you have responded to my queries. But Since you haven't given any heed to my request fro the last 3 weeks I lost believe in the entire organization and have decided to cancel the request. Kindly proceed with the cancellation and refund the amount 1200Rs as soon as possible. Please be kind enough to refund the amount as early as possible.

Reliance Communications Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We tried reaching out to you on the number provided to us but we were unable to get in touch with you. If the issue still persists, do provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications

VipinKJose

Hi,
I am using the same number mentioned in the complaint above. Kindly cancel the connection and refund the amount as soon as possible. I will be happy, if you can provide with the refund status as soon as possible.

Thanks,
Vipin K Jose.