Reliance Communications Complaints & Reviews

Hi Please read the whole story created by you people. Amitabh Vishwakarma [protected] rel netconnect no one of the worst service provider in India, i have taken this on 3 of may, to buy this Dongle, i visited your gallery, they dumb said, it will be activated with in 24 hrs, i said them i don't want to visit here again i don't have time for the same. i asked them 2-3 times, but they told me too confidently you won't, have to come here. but it happend it doesn't activated, i visited again. then they activated this. THIS IS YOUR FIRST MISTAKE, AND YOU WILL JUST SAY SORRY. now i am in uttar pradesh from 10 may, it was working fine up to 27th May, but from 27th may the there is no signal for netconnet+, highspeed was working some few, i called on 29 to your talented customer service executives. they said technical department will call you. but the thing got too worse, now there is no signal at all. on 4 june I called your talented customer service executives again, she said that your connection is stopped due to negative address verification. now untill I won't submit the documents, it wil remain stop. Just a shocking thing, none of your department people Called me, Didn’t sms me Didn’t mail me, regarding this thing. THIS IS YOUR SECOND MISTAKE, AND YOU WILL JUST SAY SORRY. i also asked do my billing will continue, she said yes its a postpaid plan, so the billing will be running every month. so now if I have to start your service or terminate this i have to visit mumbai just to submit document. I don't have time, it will take too long. I said them to please stop the service as fast as you can. I will pay your outstanding bills. And now on 18th June, I got call from one of your department. As each company has his greedy policy. He said me that let me ask my senior officer if something can be done to restart the service. After some time he called me and said you have buyied one more connection which the amount was unbilled, so the reason it happened this time. Now lets go in the past. I bought your service some in 2013 october. The plan was in 2400 three month no bill and dongle free. I used it, and I was not so satisfied with the same, actually I had fixed line too. So on 17 Jan I call your customer service and said him to please disconnect my service as I don’t want to continue it and please do it today If possible. And he said me yes it will be and you don’t have to pay any penny more. THIS IS YOUR THIRD MISTAKE, AND YOU WILL JUST SAY SORRY After 1-2 month, I got 6-7 call after that regarding the payment they were saying that, I have to pay 1 more bill. I refused to pay it After 4 month I got a court notice. I talked to your customer service too many time, I even said that your colleague sad me that I won’t have to pay any more as I have disconnected it before 1 day. I said check the calls what he has said. They said the data get deleted after 6 months. So is it my fault? I paid that too by cash, the reason behind paying that was not I was guilty to make the payment. Actually I don’t have any department to look out for all these matters. AND NOW today 18th June your customer service is telling me that you had not paid that remaining first connection bill that’s the reason you have been facing this problem. Now please make me understand. I had paid that, after payment I had not received and calls and mails. I will not pay that again. THIS IS YOUR FOURTH MISTAKE, AND YOU WILL JUST SAY SORRY Also now you people are asking for to show me the receipt, You people delete the data of 6 months, but I never know that I have to keep that receipt for lifetime. Today I have paid Rs. 2000/. Please deduct your outstanding, and remaining transfer it to my account YOU PEOPLE IRRITATED ME A LOT. MISTAKE PLEASE TELL ME HOW YOUR SYSTEM WORKS. YOU DON’T SEND ANY INITMATION TO CUSTOMER REGARDING ANY THING YOU STOP SERVICES YOU DON’T SEND OUTSTANDING BILL DETAIILS YOU JUST WANT MONEY BECAUSE IT IS POSTPAID CONNECTION. STILL I HAVE NOT RECIVED ANY CONFIRMATION REGARDING MY TERMINATION. Amitabh Vishwakarma [protected] [protected]@gmail.com

this is very bad experiance from reliance company .iam a user of reliance broadband connection since 1 and half year and my id is[protected] as iam shifting from my city so i request to costumer care to terminate my connection 17 days ago and no termination has been done from there side i call many times to customer care for termination but all is in vain and they send me bill of that month in which i requested to terminate still they are not terminating my connection and sending bill one by one.i called up many time that iam not using net so why they sending me bill and not terminatting my connection. my complain id is[protected],[protected].whern i call customer care they says that they will arrange a call back to confirm the termination and no call back ever come from reliance customer care.

Dear RCOM, I'm RCOM broadband subscriber from last two years. This is second time I'm facing downtime of such long duration. My internet connection is not working from 13 June, 2014. On contacting customer care my complaint was registered but it's not being resolved. Every time I call customer care they let me, today evening internet will start working. Local engineer told me RCOM has not paid electricity bills, due to this switches/servers are down and he can't do anything about it. Please let me know when you will resume services? If it's going to take more time I should move to some other provider. My subscriber ID is[protected].

I received a message on my cellphone from RM-Reliance stating that "Dear Customer Last date to clear overdue Rs 274 BAN [protected] at earliest to avoid any legal action. Contact [protected]". I have not used Reliance services in the past 5 -6 years and not sure why I am getting the messages. Further when I tried reaching the number - i get an automated response that the 'Vodafone" number is switched off

hello i am sudhakar from tamil nadu and my reliance GSM no is [protected]...i want to lodge a complaint against reliance for unnecessary deduction of balance for some VAS techzone SMS activation...i didnt activate any such thing but they keep on activating this service for 3 times within 4 days and deducted Rs 30 from my balance. i tried calling to 198 for so many times but no response at all...i didnt want my money back but i want legal action against reliance. Thanks & regards sudhakar

Hello sir I am randhir kumar from barachatti po+ps-barachatti dist-gaya bihar 824201 sir my village in reliance tower is available but tower is not start 24×7 I think 24 hr in only 12 hr start I am requsting you plz do some thing as soon as

Hi my data card number :[protected] in the month of Feb-2014 I raise the ticket regarding the disconnect my service. They said we will do in couple of days.but now I'e in month of march, April, may, June I getting bills without any usage Please take action As soon as possible

Dear concern, I am using Reliance CDMA no.[protected] since last 4 years, suddenly it has been deactivated no incoming or outgoing call were allowed. So I went to Reliance Web world for the same and the executive told me to submit the add proof and a photo it will be activated in 48 hrs but now its almost 1 week and still my card is not activated, I request you to please get this resolve as soon as possible as this very important no for me please. Contact no [protected] / [protected]

Hi, Reliance people not give me my UGC code for my rim cdma no for mobile portability facility. im using reliance cdma postpaid connection since last 4 year, and bcz of some reason i wanted to change my CDMA into GSM in reliance by using the mobile portability, but this people not give me UGC code which is required for changing network with old mobile network. i had made complaint for this 3 time (Reliance Complaint no.1.[protected],[protected] &[protected] in customer care but still im facing same problem. im not geting my UGC code.when i send a msg for geting UGC code than i got the msg that your request could not be processed please try after some time. Please help me. mine no. is [protected].

sir, I am using reliance classic 2258 mob:[protected], cdma phone for last few years. Now with out any intimation or any instructions they have cancelled all the services. i have called the customercare, they were not reponding .i have called them from other phones then also they are not responding please give me a better sollution. thank you any asst ; sudheesh [protected]

Dear sir Kindly inform to you I, Alok srivastwa mobile no. [protected], [protected] are customer care service are not available before two month ago please solve my problem. Thanks & Regards A.K. Srivastwa [protected] [protected]@gmail.com

i want to inform that i ported my reliance CDMA sim to reliance GSM, it has been 1 month past and my sim is still not get activated, however iam getting incoming calls but outgoing is properly off, and apatt from this iam unable to connect to reliance customer cae representative not only this iam unable dial 198 number from my ported sim card .I hope you will procces on my sim card, i have been using this sim card from last 2 years so iam unable to contact to anyone. please take some action as soon as possible. And one more thing that i like to add is that this is the worst communication service thati have ever seen in my life, iam very much disappointed by this company.

My Reliance data card number is [protected]. I have applied for it's termination (Request No.[protected] on 26th Feb, 2014. It has been suspended on 12th March, 2014. But, somehow, it has been re-activated on some other plan, without my consent. And I have received a bill of Rs.45/- for the month of May-2014 ( Bill No.[protected] on 11th June 2014, without any usage. I request you to kindly terminate my number and do not torture me anymore. Kindly take necessary action to solve the issue. My Details: Subhan Kumar Senapaty (M): +91-[protected] E-mail: subhan.[protected]@gmail.com

This is to inform that around 20 February 2014, I filled the form for new connection of Reliance Broadband Internet service. After 15 days they said we can't provide Internet service at my region. So when I asked for money back, they said they will sent back after 45 to 60 days. Now 4 months gone still not get. Please look into the matter and do the needful. Name : Vishal Bhardwaj, My New Reliance Subscriber ID :[protected], Mobile No: [protected]

i had purchased reliance data card and sim card from mobile zone(Reliance Store).the no of postpaid HSD [protected] and RSN no RZTCDC[protected] .I had made purchased on 7/06/2014 it has activated on that day after i had submitted documents but later it had deactivated when i asked the same to mobile zone they said verification does not done by the company...noone came at my home for enquiry and i make request to them for done enquiry but they did not came and connection has disconnected even today...kindly register my compliant against them.i attached proof of purchasing .thanx...my contact no [protected]

I live in Gudur, Nellore Dt, AP, I have Reliance net connect service, this is not giving perfect signal. Very Slow Speed, Very poor reception, very bad attitude of customer service and reliance out let in Gudur. If the Power goes off, the net also stops with few minutes. If the power comes back it will take one hour to for the weak signal to come back. If I go to Reliance Out let to give a complaint, they say to call the Customer care, If I call customer care it will take 30 minutes to connect and the customer care people is not even educated about the Problem and they say some thing and disconnects the phone. This is happening almost every day for last one month Please resolve the situation.

I had been a Reliance Internet Subscriber for more than 4 years (Wimax and Broadband), and had my connection terminated in December 2013. After the termination, Reliance Communications owes me an amount of 651.87 INR. But their customer service has been so poor that I haven't received my payment even after 6 months (as on June '14). I've called up customer care 4 times (Interaction Ids: [protected], [protected], [protected], [protected]). They assured me a call back every time, but I never got one. I also emailed them (broadbandATrelianceadaDOTcom) twice, dated 07-April-2014 and 06-Jun-2014, but I didn't even get a single response. Point to note: I always made my monthly bill payment on time and never even defaulted once. Reliance Communications has a lot to improve in terms of customer service. With this experience, I doubt I'll recommend Reliance as an internet provider to anyone. -- Prashant ( a disgruntled ex-customer)

Hi, I have been user of reliance broadband connection before, however it proved to be a nightmare experience for me. Despite calling several times and escalating countless time, i did not got my service restored. No engineer visited me. Later some engineering team called me to say now the problems are resolved and i should continue the service, However after few days i again started experiencing long duration outages even for days. I decided to cancel my connection at last. Last week i was called by some reliance representative and he asked me to try once more as now the problems have been resolved. Trusting this i tried to contact the helpdesk nos. available on reliance website and to my surprise no body bothered to pick up the call. I tried several times puncing various choices but then no body responded. Very unfortunate that such big company have such poor service and management ! I am using reliance big tv at home too, howver now i have decided to get it discontinued too .. Thanks Lalit

Some one is calling for payment and against legal activity.Even after not used service.Please find detail when i was using reliance service

RE:'Reliance=[protected]' Re: 'Reliance=[protected]'
Inbox
x

[protected]@relianceada.com <[protected]@relianceada.com>
Feb 24

to me
Dear Mr. Kumar,

This is with reference to your e-mail dated February 21, 2014 for your Reliance number [protected].

We regret for the inconvenience.

Kindly note that your complaint regarding sales miscommunication has been registered vide Service Request ID:[protected]on 24/02/2014). It would be resolved within 4 days from the requested date.

Assuring you of our best services always.

Thank you for choosing Reliance.

Warm regards,

Sultana Shaikh
Officer - Customer Care
Reliance Communications Limited

For further details, you may contact us via:

Web-site
www.rcom.co.in
Email ID
[protected]@relianceada.com
Customer Care number for Inquiry
*222 (Chargeable at 50 paise for 3 minutes for speaking to Customer Care desk)
Customer Care number for request and complaint
198 (Toll free)
Customer care no (any other phone)
[protected]Prefix STD code with 30333333, other than four metro locations)
View the bills and make payments
http://myservices.relianceada.com (First register yourself on the portal)


-----Original Message-----
From: bimlesh kumar (mail.[protected]@gmail.com)
Date: Friday, February 21, 2014 02:39 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: Re: 'Reliance=[protected]'

Please see the detail of mail. All query are in mail it self like commitment, sales person etc.


On Fri, Feb 21, 2014 at 2:33 PM, [protected]@relianceada.com <[protected]@relianceada.com> wrote:
Dear Bimlesh,

Thank you for contacting Reliance Customer Care.

This is with reference to your e-mail dated 20-2-14 for your Reliance Mobile number [protected], regarding Plan related.

We regret for the inconvenience caused in this regard.

We request you to get back to us with the details mentioned below to initiate further action.

1. Plan Details Committed By the sales Team : .
2. Name of the Sales person (If available) .
3. Address of Reliance World (if Sales committed by Reliance world) : .
4. Alternat Contact Number : .
Assuring you of our best services always,

Thank you for choosing Reliance.

Regards,

Sahana K
Officer - Customer Care
Reliance Communications Limited.

For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com.

For any queries about our products or services please dial *222 (chargeable), or call 198 (toll free) for any complaint or service request from Reliance phone. You can also reach us on 30333333 from any other phone and J&K customers can dial [protected].

You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services.
Please register yourself on the portal. For difficulties in registration, please write to [protected]@relianceada.com.

-----Original Message-----
From: bimlesh kumar (mail.[protected]@gmail.com)
Date: Thursday, February 20, 2014 03:42 PM
To: [protected]@savemoneynow.in ([protected]@savemoneynow.in); Harish S (harish.[protected]@onlinedeals.in); [protected]@relianceada.com ([protected]@relianceada.com)
Subject: Re: Plan Details of 599

Hi Team,

Today, I have received message regard activation plan of 321(something) rather than committed plan 599 .

Please find committed plan detail below in mail trail by sales team.

I will pay according plan of 599 only.

Thanks,
Bimlesh kumar
[protected]
[protected]


On Thu, Feb 13, 2014 at 10:18 AM, <[protected]@savemoneynow.in> wrote:
Dear Sir,

Please check the plan details of 599


1. Reliance to Reliance Local + STD Free
2. 900 Minutes for Local + STD in any Network
3. after completing 900 minutes of free usage charge would be (30 paisa/minute for Local calls in any network)
4. after completing 900 minutes of free usage charge would be (50 paisa/minute for STD calls in any network)


Thanks & Regards
Ghanshyam Joshi
[protected]
Reliance Online Team


--
Best Regards,
Bimlesh kumar
+91 [protected]


--
Best Regards,
Bimlesh kumar
+91 [protected]

bimlesh kumar <mail.[protected]@gmail.com>
Mar 2

to customercare
Hello,

I am getting message for high usages of call so, please resolve it before any interrupted service from your side.


bimlesh kumar <mail.[protected]@gmail.com>
Mar 3

to rcomappellatea., customercare
Hi Team,

Already, Service Request ID:[protected]on 24/02/2014) promise has violated(''i e, It would be resolved within 4 days from the requested date").

Today again I received call from [protected] regard high usages of call/limit with threat of interrupt service.

If service will get interrupt, I will not pay single money and look for compensation against issue, also pull you in legal authority.

Resolved issue before I will get any problem.

Thanks,
Bimlesh Kumar
[protected]


bimlesh kumar <mail.[protected]@gmail.com>
Mar 3

to rcomappellatea., rcomappellatea., customercare, rcomappellatea.


bimlesh kumar <mail.[protected]@gmail.com>
Mar 4

to customercare, rcomappellatea., rcomappellatea., rcomappellatea.
Finally, You have interrupted my service.

My mother's phone is lost.When i have gone to your customer care they are saying the SIM is on some body else name & they cant block or reissue it.But my question is since 2005 my mom has been using this number.We have bought it from Reliance store itself.The 1st phone she has used was a CDMA with inbuilt SIM.Then when SIM system came in, we issue the SIM as well.My mom has submitted all the required docs 3-4 times at your customer service office before as well.If the number was not on her name then how the SIM was given to her 3 years back.The Number was with my mom from 2005 to till date.It has been used in Bank & other places.So how can Reliance take a person's privacy so lightly.There is some mistake in adding names in your database.If Customer survive because of data entry person's error then its a shame on the customer industry. When i am calling your customer care executives the way they are talking is highly not acceptable.It seems customer satisfaction is a far away thing, the representative are not even know to respect the customers.They are not even logging any complaint.