Reliance Broadband — EXTREMELY POOR NETWORK BANDWIDTH | |||
Dear Sir, I am UTKARSH, writing to inform you that NO ACTION HAS BEEN TAKEN TILL DATE WITH RESPECT TO MY COMPLAINT NO.[protected] DATED 06/05/2014, FOR THE EXTREMELY POOR NETWORK CONNECTIVITY TO MY MDN NO. [protected]. Moreover, the complaint has been closed with a statement that the issue has been resolved but till date it persist. Apart from this, whenever I am complaining / reporting my issue to your online technical support team, they give me chat reference no. [protected],[protected], ETC. and always tell me that your issue has been subjected to escalation to senior executives, but till date no action has been taken. Its either the senior executives are not efficient enough to resolve a simple bandwidth issue or might be the technical backend team are not efficient enough. The most interesting part for me is that, I have complaint for this issue on 06th May, 2014, and till today I am not even getting a proper minimum bandwidth of 144Kbps, but the bill generated on 20th May, 2014 is amounting to Rs. 2422.10 with an excess day usage beyond the granted data limit. I would like to make you sure to re-evaluate my data usage that has been mentioned in bill, as the bandwidth which I am getting from 06th May onwardz, doesn't even support to open my gmail account properly, so how could i make an excess data usage even. I therefore, request you to kindly take necessary action on priority and respond me with a proper support and rectify this poor network bandwidth alloted to my mdn no. [protected], so that my business may not suffer and i do not have to switch to another ISP. Please respond soonly and positively. Was this information helpful? | |||
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Dear Customer,
As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
Reliance Communications
As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
Reliance Communications
Dear Sir,
I would like to inform you regarding my issue that no action has been taken till today 01/06/2014. It has been informed to me via mail dated 25/05/2014 that my complaint, registered with Service Request ID:[protected] would be resolved within 03 days from the request date, but no action has been taken yet.
I made a consequent mail reagrding my issue again, but got no reply from your end.
Apart from that I also made a sppedtest of your service as adviced from your CCE who are there for live chat, and has attached the result but still my issue remained. I am enclosing the attachment here also for your kind reference in order to take a clear report for this issue. Moreover, I am not even getting a single signal bar on HSD mode where i always see a cross and only 02 bars in Hybrid mode or a cross.
I want to know whether the issue can be rectified by your technical team or not ?
If not, please tell me clearly, because when it comes to payment of bill you keep sending 6-8 sms daily, emails for making payments and all but when it comes to services, it has been pending with zero efforts since 06th of may.
Kindly response the actual status of the issue so that I can take necessary action in this context and switch to another ISP.
Your current bandwidth reading is: 39.60kbps
Expected download rate from your server: 4.95 KB/sec.
Date & time of test :[protected]:01:38 GMT
I would like to inform you regarding my issue that no action has been taken till today 01/06/2014. It has been informed to me via mail dated 25/05/2014 that my complaint, registered with Service Request ID:[protected] would be resolved within 03 days from the request date, but no action has been taken yet.
I made a consequent mail reagrding my issue again, but got no reply from your end.
Apart from that I also made a sppedtest of your service as adviced from your CCE who are there for live chat, and has attached the result but still my issue remained. I am enclosing the attachment here also for your kind reference in order to take a clear report for this issue. Moreover, I am not even getting a single signal bar on HSD mode where i always see a cross and only 02 bars in Hybrid mode or a cross.
I want to know whether the issue can be rectified by your technical team or not ?
If not, please tell me clearly, because when it comes to payment of bill you keep sending 6-8 sms daily, emails for making payments and all but when it comes to services, it has been pending with zero efforts since 06th of may.
Kindly response the actual status of the issue so that I can take necessary action in this context and switch to another ISP.
Your current bandwidth reading is: 39.60kbps
Expected download rate from your server: 4.95 KB/sec.
Date & time of test :[protected]:01:38 GMT
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A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.
Regards,
Reliance Communications