Reliance Broadband — New Broadband Connection - Wrong Information Provided and unethical behaviour

Address:

Gurgaon, Haryana

Hi, I requested for a new broadband connection Thunder 1099 online on RCom for my home in Sec 22A, Gurgaon. My request ID is[protected]. Later I was contacted by rajiv.[protected]@relianceada.com and Subodh janghu from Sec 14, gurgaon relianceada office. Subodh visited my home to collect the documents and told me that there is no such plan exist with name Thunder 1099 and instead forced me to take plan COMBO 1249. Despite being told him and showing it on reliance website, he told me that the plan has been discontinued by reliance and no more exists. When talked to his senior Rajiv Janghu, he also forced me to take COMBO plan and told me that there is no such plan with name Thunder 1099. Even I told him that I want to purchase it for half year in one go, he was not ready. As I really trust reliance and been a past customer of reliance for so many years, this disappointed me a lot. Even I believed them and gave them total amount of Rs. 2050/- on 20th May (1250 connection and 800 installation). He provided me with a receipt with application no. [protected] and promised me that the connection will be put in Max. 2 days. Even after completing almost 5 days, no follow up has been done from there side and instead when I called them every time they responded in an unprofessional manner. Even telling him that I will register a complaint against them, he told me to go ahead as they have no fear. I just want to let you that this is not the kind of service I expected from reliance. Even if this has been done to a totally new Broadband customer, what will happen in near future and what kind of service can be expected from the same guys. I request you to please look into the matter and please install plan Thunder 1099 for which I am interested in for my home. I also request you to please take appropriate action on these guys and ask them to refund my excess amount. I really trust Reliance and don't want to lose that. Thanks for all your help in this matter. Regards, Deepak [protected]