Reliance Broadband — Reliance Broadband - Bill even after termination

Address:

Pune, Maharashtra

I started Reliance broadband in February 2013 - 4mbps plan in Pune Account No:[protected]. It worked well for one month and then it was down every other day - apparently for "upgrades". Every week a new date would be promised to fix the issue by Reliance customer care. Finally I have had enough and cancelled the service on 22 June 2014. I got a confirmation call and my internet was shut down. Complaint Id:[protected] In July I got a call from Mr. Sager A Telang from Reliance requesting me to not disconnect. He also sent me an email promising bill waiver upto and including the month of August. I have saved this email. I replied in email to him that I was not interested and NOT to start the internet. I have also saved this email. I thought that was the end of matter. Imagine my surprise when I got a bill from Reliance for the month of August!!! Next they started calling up for bill payment of Rs. 800 /-. Apparently they had started my internet and generated the bill!! I informed them that I did not want their internet. I also called up Mr. Sager A Telang but now he does not pick up the phone. I emailed Reliance broadband and also Mr. Sager A Telang stating that I had asked not to start the internet and I had all this communication in email. But no replies from Reliance or from Mr. Sager A Telang. Now I am getting calls from Reliance for bill payment. Everytime I explain this issue to them and everytime they say they will look into it. But again someone new calls asking for bill payment. The latest limit is that they have asked me to be present at Pune Court on 31st Jan 2014. They have also given a phone number to call for "settlement". This is clearly extortion on part of Reliance. I am already recording all the phone calls received from Reliance. I am not sure to file complaint in Consumer Court or in Police for harassment. Can anyone help me? Do you have any experience of what you did when in similar situation? I am not going to let this go. Regards, Sumit N [protected]