Reliance Communications Complaints & Reviews

I have booked Internet from Reliance Communication on 14th Jan and I paid 999/- rupees by check to Reliance executive who visited my home. he given receipt to me which I produced with it and till today no body respond to my call and till today no DONGAL received from RELIANCE group I don't want that connection I want my amount back and apply heavy penlty to this type of activity. SBI Bank cheque no.612619 dated 14.01.2014 cleared from my account on 20th jan 2014 now no body is responding to my query. on receipt one CAF No. [protected] is written by Reliance Executive Mr. Shrivastav Sharma PURL100 0084 Address : Mr.shreyas Vikas patil sushreeyas, Akurdi chikhali road, Sudarshan Nagar, Chikhali, Pune. 411062

After rchg Rs35 power, I got confirmation with an offer i.e.Rchg of Rs, 148 I'll get additional talktime of Rs.50 for 7 days validity other than normal benefit of 500 local minutes & 500 R-R local night-minutes. Then I talked with cust-care and the executive confirmed me that offer is true and send me another fresh msg. I've saved both msgs in my mobile. Then I recharged with Rs148 and got normal benefits but addi.TT not received yet though I complained 3 times on 198. SR nos.are i[protected] dt.02/02/2014, ii[protected] dt.04/02/14 and iii[protected] dt.05/02/14.

Two times I talked with 1st and 2nd level authority then third time finally talked with 3rd level authority but result was ZERO(0). So after disappointing from that side I SUDHIR KUMAR, [protected], complaining here.

I have fulfilled all formalities to get the sim with my no. [protected] which has been lost on 04.02.2014. reply were from reliance center "sim will be activate with in 72 Hrs." but yet no activation has been done. I want immediate action on it.

I have Recharge my Number with special Tariff recharge of 37[All STD @ 25p/ minute for 1st 200 minutes. Post that @ 40p/ Minute]. But I am not getting benefit for it, nowcall charge is 40 p/min for every call from the recharge date i.e 4th feb 2014. I have created a complain against the same, But they are closing the ticket saying that, the plan has been changed and I will not get 200 mins of Reliance call at 25 paisa/ min. BUt I can see clearly the plan is avalable for maharashtra circle on their website : http://www.rcom.co.in/Rcom/personal/prepaid/PlansandPacks.html?i=IC Number : [protected] Name Bishnu

Hello, I got 2 postpaid connection from Reliance and while giving the connection they told 250 MB 2G data free, but from first month billing they started to charge for data usage. The guy who gave me connection "Janarthanan.[protected]@relianceada.com" is not responding to me and its useless to go to him because he don't bother anymore he sold the connection by telling lies. ****://i58.tinypic.com/15qxemv.png [B]Connection is sold by:[/B]Mobile number :[protected] EMail id :Janarthanan.[protected]@relianceada.com Complaint number :[protected] complaint taken by bharathi from customer care After 20days i called customer care they told they closed the case because my number was not reachable when they tried calling me.I have sent several emails to below mail address everything useless i don't even get automated reply . [email]Gowdhaman.[protected]@relianceada.com[/email] [email]Rcomnodalofficer.[protected]@relianceada.com[/email] [email]rcomappellateauthority.[protected]@relianceada.com[/email][email]rcomappe...⇄ [email]Head.[protected]@relianceada.com[/email] Funny part is i get mail rejection saying email address "rcomappellateauthority.[protected]@relianceada.com" is invalid. I have also recorded the voice while they agree saying they provided 250 MB data usage. I will definitely sue them for providing false information and not providing proper customer support.

I have reliance no [protected], today when i see my main balance rs.1.33 something, but on last week it was around 8 rs & but i switch off for one week.no use any serivce.through this i msg received that charged 1 rs for VAS, this happen i think 3-4 times in my a/c, i complaint first time, reliance company refunded my balance but when they see that i have money in my a.c then they deduct again & again, second time i mail then they never reply..or refunded my balance (i have also proof of mails)&

and i again rehcarge last week this problem again start...

I did Recharge of 850 on 13/01/2014 this is unlimited Data Pack plan but after Few days my all Data has been laps then i complaint against the Data Laps to reliance customer care after 3 days they solved the problem but again on 3/02/2014 i faced same data laps problem again i complaint regarding the same but till yet i have not received any solution from reliance in this duration i have lost 7 days without net i want kindly take a strong Action Agains reliance they Chit to customers.

Hi all, I bought prepaid reliance netconnect + some months ago. First few months it was fine. Recently I made recharge for 3000/- for a 6 months plan. But after that story changed. Worst speed and most irritating frequent disconnection. I use Linux (Ubuntu) on Dell vostro-1550. I would not say its OS problem. Defenitely reliance is playing games. You know the worst part - I logged in to myservices.relianceada.com and filled up a looooong for raising complaint, after submitting the response I got is, "Unexpected Error - We can't serve your request at this time". I got my head heated. Now here writing to all. When I have most important work, netconnect + cheats me like this. So... "PLEASE DO NOT BUY RELIANCE NETCONNECT +" I strongly recommend this for all. My Netconnect no : [protected] Yours frusturated, Saravanakumar Note: I had to login to other WiFi network to raise this complaint. See the attachment the data traffic stopped after that... it was showing 0 kbps for long... no site came..

entire prepaid amount is getting consumed in short period indicating as some deduction towards messages sms, @ the rate of 10 rupees each, and also some other unknown reductions entire amount consumed without me making a single call during last 2, 3 recharges of rupees 300 hundred, on aproaching local office i am told they cannot reveal the detail s of deductions and were unhelpful in solving my problem.I am at loss and donot know what to do. Request your help in setting right this issue. Rukmini Krishna Murthy mobile number [protected] Bangalore

Dear sir, I have recharged with 797 rs plan which offers 5gb data and after that Unlimited with 144 kbps. But from tomorrow I am not able to connect. My reliance net connect no. [protected]. Contact no. [protected] Complaint no.[protected] Thanks

Dear sir/ mam I have purshased iphone 5s unlimited plan before port i was using vodafone network i was purshased last december 2013 since i have seen network problem... The problem is that i cant talk at my office and my home in delhi unable to using internet i have complaint 2/3 times at costumer care but your network team never work on network plz give a new no of relianve with unlimited plan and give my no [protected] again in vodafone...i have in very big of network my client complaint my no always not reach i have bussiness loss strees of mind plz give me solution quickly any way i will go to consumer court...please give me a solution...my no [protected] (deedar khan

I am Smart GSM prepaid user ph no.[protected]. Every month a sms25 is renewed on the given no. without any request for the same for last 6 months. VAS enquiry shows no services but every month I am being looted by the company. Plz help me with this day light robbery. Sincerely PIYUSH GUPTA

Hello,

I'm getting call from Reliance([protected]) mentioning to pay the bill for the land line number([protected])and the client name reads as 'Tunga PVC pipes pvt ltd'. But I no were owns/or have any reliance products, This is happening since last two month, initially they do send SMS and now they do call twice a day. Please have a look into this issue, I already escalated this issue with 'Reliance Web World'(Brigade road branch) bearing reference number([protected]) and got assured that they won't call in future. But problem still persists. But this issues seems to be unsolved for past one month. Please do try to resolve this issue by removing my mobile number(9***342471) from your portal and ensure that I should not get the call from here after.

While visiting Reliance web world, an executive(Ajay) called his customer 'Tunga PVC pipes Pvt Ltd' and verified that the give contact number(my number) is not related to 'Tunga' PVC Ltd', and He (Ajay) noted down my compliant and given ref no. [protected], assured from here after I won't get call. But Still I do getting calls.

Reliance Web world ref no. [protected]

Regards,
Karthik

am Prokassh having a Reliance Netconnect connection. Last month too I faced a similar experience with this company. This time before recharging for my reliance netconnect broad band connection, I called up customer care on 2nd february in the morning for tariffs and offers. The executive asked me to opt for Rs.1, 300/- in which I will enjoy 15 GB unlimited + 3 Gb extra (which is also available on the website of the company) http://myservices.relianceada.com/ImplWLSStoreOnlineRechargeAction.do Subsequently, I recharged online for Rs.1, 300/- and got 15 GB, however I was deprived of 3 GB extra which is mentioned on their website and also mentioned by the Reliance company executive. Therefor I called up customer care :[protected] for my additional benefit. The executive tried to mislead me by saying that offer is only for those who recharge for Rs.1, 299/-. I reminded him about what is mentioned on his website. He was force to eat back his words and registered my complaint : No.[protected] dated 2nd February 2014. Subsequently, I have been calling customer care and finding about the status about my complaint. First the executives take their own time in making me wait on calls and later they come out with misleading answers. I took a try today morning, I was told by the executive that I am not eligible for any such plan which made me get wild. I warned the lady that they cannot take customers for granted and I will initiate legal action by dragging them to court for cheating the customers. The lady at the other end, showing no signs of fear asked me to go ahead exhibiting no respect for Indian law or judiciary. The Reliance netconnect has caused breach of trust, cheating customers by showing attractive schemes on their website and later backtracking on their given offers and plans. They have caused harassment to me by asking me to call repeatedly and making me wait for long time on calls and not giving convincing answers. One executive went to extent of mentioning that I have not even recharged on 2nd February 2014. (Receipt of online payment enclosed below) Receipt No : AMIR[protected]dated February 2014) I faced similar situation last month (copy of last month complaint is below): I similarly made repeated calls, however they credited only one GB instead of two GB mentioned on their website which one can see on the website. http://myservices.relianceada.com/ImplWLSStoreOnlineRechargeAction.do During conversation today, I reminded the executive about last month's balance, she quickly retorted that my validity is over and I should have demanded last month itself. Is it my mistake? Do not hoodwink or take customers for granted, otherwise I will have to take legal help for harassing, cheating. Every Service Provider is answerable before Judicary and they cannot say that if I want extra GB I should go to court. Prokassh

Reliance Netconnect at its mischief again, This time before recharging for my reliance netconnect broad band connection, I called up customer care on 2nd february in the morning for tariffs and offers. The executive asked me to opt for Rs.1, 300/- in which I will enjoy 15 GB unlimited + 3 Gb extra (which is also available on the website of the company) http://myservices.relianceada.com/ImplWLSStoreOnlineRechargeAction.do Subsequently, I recharged online for Rs.1, 300/- and got 15 GB, however I was deprived of 3 GB extra which is mentioned on their website and also mentioned by the Reliance company executive. Therefor I called up customer care :[protected] for my additional benefit. The executive tried to mislead me by saying that offer is only for those who recharge for Rs.1, 299/-. I reminded him about what is mentioned on his website. He was force to eat back his words and registered my complaint : No.[protected] dated 2nd February 2014. Subsequently, I have been calling customer care and finding about the status about my complaint. First the executives take their own time in making me wait on calls and later they come out with misleading answers. I took a try today morning, I was told by the executive that I am not eligible for any such plan which made me get wild. I warned the lady that they cannot take customers for granted and I will initiate legal action by dragging them to court for cheating the customers. The lady at the other end, showing no signs of fear asked me to go ahead exhibiting no respect for Indian law or judiciary. The Reliance netconnect has caused breach of trust, cheating customers by showing attractive schemes on their website and later backtracking on their given offers and plans. They have caused harassment to me by asking me to call repeatedly and making me wait for long time on calls and not giving convincing answers. One executive went to extent of mentioning that I have not even recharged on 2nd February 2014. (Receipt of online payment enclosed below) I faced similar situation last month (copy of last month complaint is below): I similarly made repeated calls, however they credited only one GB instead of two GB which is clearly mentioned on their website and displayed even today. During conversation today, I reminded the executive about last month's balance, she quickly retorted that my validity is over and I should have demanded last month itself. Is it my mistake? Do not hoodwink or take customers for granted, otherwise I will have to take legal help for harassing, cheating. Every Service Provider is answerable before Judicary. Prakash Advocate. My Reliance Netconnect No: [protected] Instant Pay - Receipt Thank you. Your Payment is successful. Please quote your receipt no for any queries relating to this transaction in future. Please note that this receipt is valid subject to the realisation of your payment. Receipt No AMIR49489119 Customer Name OM PRAKASH Relationship Number [protected] Subscriber Number [protected] Transaction Reference Number 57363076 Payment Date and Time 02/02/2014 20:38:21 Payment Amount (Rs.) 1300.0 Payment Towards Recharge Payment Mode Authorization Code MCND[protected] We are pleased to bring to you exciting offers as part of our Special Privilege, customer delight edition. Click here to enjoy various offers on your Reliance connection. Recharge for Rs.150 and get Rs.100 off on eBay India Your eBay India Gift Coupon Code is CB4SAR8QTR From: [protected]@outlook.com To: netconnect.[protected]@relianceada.com; [protected]@relianceada.com Subject: Complaint Date: Sat, 4 Jan 2014 13:23:39 +0530 Dear Sir, I had recharged for Rs.1, 099 dated 03/01/2014 at 11:00 A.M online. As per your website, If a Customer recharges for Rs.1, 099/-, it would get 10 GB + 2 GB extra. However I have received only 10 GB and other 2 GB has not been credited. I have called up customer care to lodge a complaint on 3/01/2014 itself, I was assured that the balance GB would be credited in my account within 24 hours after recharge. I have waited for 24 hours and found additional 2 GB not credited in my account. Therefore I called up customer care after 12 :00 Noon (04/01/2014) bringing to the notice. However the executive declined to provide me additional 2 GB stating that I am eligible only for only one GB and 2 GB is for other customers.. My complaint Number is :[protected] In your website (**attached below) clearly states that on recharge of Rs.800, 1, 099 & 1, 300, extra GB is offered to customers WITHOUT not conditions mentioned for selected Customers. However can the executive state that this offer is only for selected customers? . A customer cannot be hookwinked and therefore I want you to credit the balance of extra 2 GB to my account. My Net connect details : [protected] My Number : Name : Prakash Waiting for your reply. Prokassh Advocate Go to RCOM Home Instant Recharge NO image I would like to recharge: Reliance Subscriber Number : [protected] Customer Surname : PRAKASH http://myservices.relianceada.com/ImplWLSStoreOnlineRechargeAction.do Go to RCOM Home Instant Recharge NO image I would like to recharge: Reliance Subscriber Number : [protected] Customer Surname : PRAKASH I would like to recharge: HSD Data Vouchers Vouchers(Rs.) Admin Fee (Rs.) Benefit Valid for Note 98 87.21 1GB @Netconnect+ Speeds ; thereafter unlimited usage @ Netconnect speeds with validity of 2 day 2 Days NA 153 136.17 750 MB with 7 days validity. 7 Days NA 173 153.96 1GB with 7 days validity. 7 Days NA 255 226.96 1GB data with 30 days validity. 30 Days NA 349 310.61 1.5GB data with 30 days validity. 30 Days NA 350 311.49 1.5GB data with 30 days validity. 30 Days NA 444 395.16 10 MB on HSD speeds, thereafter 5GB on 1x speeds with 30 day validity. 30 Days NA 449 399.60 2GB of Data usage with 30 days validity 30 Days NA 649 577.61 3GB data with 30 days validity. 30 Days NA 650 578.49 3GB data with 30 days validity. 30 Days NA 797 709.33 5GB of Data usage at Netconnect+ speed; thereafter unlimited free usage at Netconnect speed till validity of this voucher 30 Days Recharge now to get additional 1024 MB of Data usage 800 712 5GB of Data usage at Netconnect+ speed; thereafter unlimited free usage at Netconnect speed till validity of this voucher 30 Days Recharge now to get additional 1024 MB of Data usage 849 755.61 6GB of Data usage with 30 days validity 30 Days Recharge now to get additional 1228 MB of Data usage 850 756.50 6GB of Data usage with 30 days validity 30 Days Recharge now to get additional 1228 MB of Data usage 1099 978.11 10GB fair usage @ Netconnect+ speeds; thereafter unlimited free usage @ Netconnect speeds with 30 days validity. 30 Days Recharge now to get additional 2048 MB of Data usage 1299 1156.11 15GB of Data usage at Netconnect+ speed; thereafter unlimited free usage at Netconnect speed till validity of this voucher 30 Days Recharge now to get additional 3072 MB of Data usage 1300 1157 15GB of Data usage at Netconnect+ speed; thereafter unlimited free usage at Netconnect speed till validity of this voucher 30 Days Recharge now to get additional 3072 MB of Data usage 1499 1334.1 12GB of Data usage with 90 days validity 90 Days Recharge now to get additional 2458 MB of Data usage 1500 1335 12GB of Data usage with 90 days validity 90 Days Recharge now to get additional 2458 MB of Data usage 2999 2669.1 30GB of Data usage with 180 days validity 180 Days Recharge now to get additional 6144 MB of Data usage 3000 2670 30GB of Data usage with 180 days validity 180 Days Recharge now to get additional 6144 MB of Data usage

hello sir, i have purchased 549/- unlimited combo plan at 24/1/2014. they said that cable will be long so i have to pay 1600/- i paid. but cable connected from my neighbor. since installation of modem on 27 January 2014 my connection stopped working from next 2 hours, i called customer care, they said they will come and fix issue with cable in next 24 hour. no one came. next day i again called, no one came to visit. i called local office they even said that they are busy.. it is the way to deal with customer..?? this happen continue 8 day till today 3/2/2014 no one came i am calling daily three times a Day to customer care, not getting help from any where. my user id is[protected] phone no. - [protected] kanti ekka

Sir/Madam,

I would like to inform you that, I use Reliance prepaid connection no. ([protected]). But the thing is that on 28th December 2014 Reliance activated one caller tune in my phone without my request and deducted my Rupees 46/- from the existing balance from the phone I have. After that whenever am trying to connect them to refund my balance by deactivating my caller tune they neither picking the call nor helping me in this issue, only they deactivated the caller tune. Now they are telling that they can not and will not refund the amount (46/- rupees) they deducted from my balance.

Please do help me to solve this issue.

Regards,
Pritam Kumar Mallik
+91- [protected]

My Netconnect+ speed is around 40kbps consistence and 80kbps once in a while. I have a plan for 15GB and I pay 1350 every month and what a get is peanut speed. I have complaint to customer care 10-12 times in past 6 months, every time they say feedback taken and technical team will get in touch with me, but till date I have not received any call from reliance team and If I see the status for my complains on website it will be closed without any resolution. One week back I requested customer care to send any representative to my place and check the connection speed and surprisingly someone came and he took the reading (80kbps - 60kbps) and submitted the report to technical team, one week past I have not heard anything from technical team and now when I asked customer care about the status they say issue is resolved and is closed.

Reliance GSM always activates VAS services, mostly Video Store and One97 VP and deducts the main balance. Even though every time raising this issue, they seems to be useless fellows, doesn't even care about their customers. One cannot call every time customer care for refunding the amount. They usually activate this kind of services after every 2 days. I would like to bring this issue to the Reliance Care authority. Regards, Sumit Raj Cell: [protected] Delhi

Without my consent reliance service provider are deducting my mobile balance by activating the undesirable services by itself .i have been cheated by the company many times by this. This time this a mere insanity that they deducted 15 rs on 1/2/2014 at 8.16 pm. Every day 1 or 2 rs are being deducted .(Amount Charged for VAS MyCRBTDummy Rs:15.00. Current Main Balance : Rs:59.52). My moblie number is [protected] Hope it would be resolved