Reliance Broadband — Service Inactive for a month

Address:

Pune, Maharashtra

I am a Reliance Broadband Subscriber from past 5 years and up till 4 years i never ever faced a problem but the last year was terrible and the service kept on stooping low from Reliance. It faces an outage frequently each month and it is atleast for a week which is very annoying as i also handle my official work through home. But this time they have crossed all the limits and are behaving like a new company in the market which falls short of either funds to rectify and issue or simply are very lazy to do it. My connection was gone on 12 dec 2014 and today is 11th Jan 2015 and stilt the service is not started. Many calls have been made and i got the the most unprofessional reply i have ever heard from a co. they say " we haven't recieved any mail when the service is going to start so we can't telll you anything" I mean 'WOW'. Is this Reliance we talking about? The giant? Also made visits to their office and they say that the fibre optic is cut and thats why the connection is not working. I understand but please you need 30 days to get to a problem. Are you still using medieval tools to fix the error or you know that we are in 2015. Pathetic service and pathetic feedback shows that Reliance is going to dogs. I just have a hairline expectation that the higher authorities will notice this message. I will leave the details and hope to get a concrete reply so i can think of disconnecting from Reliance or keeping it in the future. Stop foolong the customers and taking them for granted please. We take your connection as we trust on you so don't become a dissappointment. Name: Aaves Shaikh Sub ID:[protected] Contact No. [protected] (Available only after 6 on Weekdays and any time on Weekends)