[Resolved]  Reliance Communication - GSM — Unable to contact complaint customer care number - 198

Dear Concern, This is bring to your kind notice that, I have been getting continuous harass from Reliance Communication for incorrect charges. I am Paras kuradia, I m using your reliance GSM network & my mobile number is [protected] ( Rajasthan ). I tried so many times to contact on 198 customer care number but always my call automatically got disconnected from your system. Today I was using my Internet Data plan in my Computer using my Data card. I have downloaded approximate 10-20 MB file & disconnected. Instead of deducting my 20 MB data from my account your system deducted my all Data's, which is approximately 195 MB & also deducted my balance approximately Rs.124. And for this issue while I tried to contact you on 198 my call not connected to customer care service & directly disconnected by system. I also called from other reliance number to register my complaint but your adviser to provide satisfied answer. (As your advisor reply due to using data card your 195 MB data's lapsed directly & your main balance deducted for using internet.) I have uses so many times my data card to connect my computer to internet but never happens this issue. So Many times before I also had faced the same issue. Requesting you to kindly check the above issues & refund my balance as well as my data's. Thanks & regards Paras Kuradia [protected] Rajasthan
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Aug 14, 2020
Complaint marked as Resolved 
Reliance Communications customer support has been notified about the posted complaint.
Aug 12, 2014
Updated by ParasKuradia85
This complaint might be belongs to mobile service provider.
Complaint comments 

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Dear Customer,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications
Dear Customer,

As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,
Reliance Communications
Dear sir,

Thanks for the calling. But As I told you on call, I am not convenes at all with the telephonic conversation. Your adviser given a very bad & fake reason behind deduction of my Data's & Balance from my account.

(As your adviser given me reason behind deduction is - some times system lapsed data when we use data card & some time not... This is not the right answer & I m not satisfied with this answer. Because system or computer never behave like human being, it always work same. If system manufacture as any user use data card using sim card network will collapsed all data's, it will do it same always. Either any customers use 1st time or so many time. Not some times it deduct data and some time not.
System / program / computer always behave as same as it instruct.

So I am really very sad of this silly kind of reply by your adviser.

& Also have not resolve my other problem, which is not able to contact to customer care number - 198 .

As I told you I have send a mail also to your concern team but haven't received any reply from them.

I want my lapsed data back & also my money which is approximate Rs.125, if not than I want all your reply on written or on mail.

I will go to consumer court & fill a case against you.

Thanks & Regards
Paras Kuradia
+91-[protected]
Dear Team,

As I am not getting any positive response from Reliance communication, I tried to contact so many times to there respective department and authority.
But always I received partial or wrong information from them.

So I wanted to go in consumer court to get justice.
Kindly advice the applied procedure in consumer court.
Requesting you to kindly provide complete detail.

Paras Kuradia
[protected]
Dear online consumer compliant form kind help me on above.

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