Reliance Communications Complaints & Reviews

Dear Sir/Madam, I had this broadband connection in 2009 for 9-10months. I had terminated this connection in July due to its poor service and no connection during that time. But still I kept getting bill for Aug 2009. I spoke with Reliance Customer Care team and it was resolved and they waive off additional amount they had charged on my account, as I had terminated the connection and there was no service and no usage. Now after so many years I got calls from Delhi-Noida stating advocate Mr. xyz and they will raise legal case if the amount Rs 4130 is not paid. Call abc person and pay the amount immediately. This sounded like fraud calls and I had ignored it as I never had any due with any of the companies. Aug 2014 - I got mail from Adv Amit Kulkarni from Pratikgroup asking for due to paid Rs 4130. I had couple of mail to the reliance customer care and their team but I haven't got any response from them. I have attached below proof mail where I had discussion with customer care and it was said to be resolved. I believe reliance bill system was still active till date and they forgot to reverse / system couldn't reverse the charges as said in the mail. When you have customers paying bill before time and communications were resolved and when you see such mail and getting calls from authorized goons from the company I can clearly see the intention. I have all the bills till termination of connection and all necessary mail communication. [protected] PROOF for No dues, billing issue resolved and previous mail communication with Reliance[protected] [protected]@relianceada.com To Me 17 Oct 2009 Dear Mr. Jadhav, Greetings of the day! We regret the inconvenience caused. This is with reference to your e-mail regarding "Billing issue" registered under Service Request ID[protected]. Please note that the issue has been resolved and necessary waiver of Rs.85.28/- including service tax has been passed to your account and system will automatically reverse the rental charges after 16.08.09. However, we understand that still you are receiving bills, hence complaint has been registered under Service Request ID[protected] and the same will be resolved in 7 days. Looking forward to serve you in the future. In case you need further assistance, please do call or e-mail us. You may contact us through any of the following means: Phone:[protected] from any phone (Toll free) or, [protected] from any phone. Email: [protected]@relianceada.com Website: www.rcom.co.in You can also book your service complaints online at http://cnm.reliancecommunications.co.in/cnm/web/genTTCreation.jsp OR through IVR while calling at contact center. You can view your bills and make payment online through http://myservices.relianceada.com/launchAMSS.do for all RCOM services. Please register yourself on the portal. For difficulties in registration please write to [protected]@relianceada.com Yours sincerely, Amrin Shaikh Broadband Customer Care Reliance Communications. -----Original Message----- From: Sachin Jadhav (sachin**********@yahoo.com) Date: Friday, October 16, 2009 09:13 PM To: Care Email ([protected]@relianceada.com) Subject: Fw: Duplicate Bill Invoice Number :[protected] Hi This is 3rd time I been annoyed with this mail. I have paid all the bill till July and there was lack of service from reliance thats why I terminated the connection. and it was done by 28th Aug (again delay from Reliance and I there was no service till then). and I am getting the bill since then. It was surprised to receive the bill though I have terminated the service long back . I have paid the bill till 11th July. Since 13-14th July there was no service, so I requested for termination of connection and it was done by 28th Aug 09. Even though there was no service I got the bill of Rs 55 which Customer care executive agreed to wave off. But, it was surprise to receive the bill for 11-Aug to 10-Sep and for the month of OCTOBER (How this should happen ?). When I haven't got the service since 14th July and I have terminated the connection on end of end of Aug. How I should receive a bill ? Its a height of mistakes Kindly pls take care of this issue. Otherwise I will have to take up legal consumer complaint against the company. If there is termination of connection, there should not be any connection with bill as well. No connection then no bill should be paid, its as simple as you can understand Go through the attachment for your reference. Regards Sachin --- On Fri, 10/16/09, CustomerCare <[protected]@relianceservice.co.in> wrote: From: CustomerCare <[protected]@relianceservice.co.in> Subject: Duplicate Bill Invoice Number :[protected] To: sachin**********@yahoo.com Date: Friday, October 16, 2009, 1:47 PM Dear Sir/Madam, We thank you for being a part of Reliance Communications Ltd. With reference to your request for a duplicate bill, we are enclosing a copy of the same. (See attached Pdf file) For any other details, you can visit our website www.reliancecommunications.co.in or write to us at [protected]@relianceada.com or Fax us at[protected].. You can also call Reliance Customer Care at 3033 3333. Assuring you of our services, Yours sincerely, Customer Care Reliance Communications Ltd. The information provided is based on prevailing terms and conditions of the company, which are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications Ltd. & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

As i am using Rim Postpaid connection since last 7-8 months, But when a asked to customer care executive in jun 2014 that what are the benefits are given to me on my 125Rs. Corporate plan then they said that you have 50MB 2G free data usage there is no any extra charges for using 50MB but when my bill for june month is generated i just completely shocked they have charged me about more than 400Rs. which is very unfair for any customer .So i just tried to contact customer care executive for registering complain regarding wrogly charged But they din't way-off any amount from total bill amount And my reliance services has been barred either for Incoming or Outgoing, Because of that I am in very loss(approax 10000 Rs.), neither a can receive any call nor i can make any call. So please it's a request to you that please way-off my money And start my services whether iam ready to pay which is correctly charged . Abhimanyu Kumar Phone No : [protected]

from 2-3 months i am unable to call 198 or other customer care number. when i call customer care the call gets connected after that when i select the options to talk to customer care representative after the call get disconnected automatically.

Reliance Netconnect number: [protected] I have terminated my reliance net on last month because of poor customer service and my dongle problem. I was in 3months Advance rental plan(Rs 1350), in that amount paid first itself. Now i got the bill Rs 509 and got call from Reliance outlet to pay the amount. They told that, your plan automatically changed to monthly rental plan so you have to pay the amount. please solve my issue.

Reliance is pathetic and i have connectivity issues everytime. They do a temporary patch up everytime i lodge a complaint within 2 days it goes off again. I have to lodge another complaint and wait for few more days to fix.. This has been happening over 8 times this month and this was my first time / first month of reliance connection. Extremely pathetic.. My Subscriber ID/s : 1) POTS - [protected] 2) DIA[protected] Now they reduce my speed to 788Kbps without my consent several times. Where as I pay for 2Mbps speed plan. I will never recommend this reliance broadband to anyone. Thanks Javid [protected]

My Device No: [protected]. I was given request directly to Reliance show (chronmpet, Chennai) regarding my post paid to change prepaid connection on 05July 2014. Next day onwards my device was not worked. But I got bill on July month then I Directly enquired customer care and showroom they said connection still on post paid. I asked then why device not working they not response by query and continually I was raised cancel request continually three times. Then I was received August month bill. I asked how mean they explained me “I accepted to continue with this service” I asked tell me who called and spoke me they were not replied. Without communicate customer they closed customer request. I will never pay August month bill all customer communication mail I have it. I am ready to meet in Court. I will give first rank to reliance for fraud telecom network. I will never suggest to my friend to get connection from reliance.

Reliance Communications have been asking for bill payments where as thier landline phone 30225560 has not been working from June. The 1st complaint was made on June 18, 2014 and then July 11, 2014 but of no effect. They have been asking for bills .

Today I was sitting in my class and then I was disturbed by a SMS. The content of the SMS was as follow: "Amount Charged for VAS EasyMobile VP Rs:20.00. Current Main Balance: RS21.61". I don't even know that what the hell is EasyMobile VP. After searching on internet that I am not the only one who is victim of this fraud. Reliance have regular habit of doing this.

Hello, I m Kiran, Hsd no - [protected], the issue is suddenly my data card started disconnecting frequently from middle of may, i called reliance customer care no one answered the call i waited 45 minutes, till end of may same happened. Finally I went to reliance store (anna nagar). They asked me to change the modem. I did but problem did not solved. At that time i was helpless no customer support and store support. In June and July same happened. Finally i received bill amount of Rs-2819/. They started calling me for bill payment. More than 10 members called I explained exactly what happened but no one called me back.. now in august I stared getting message from reliance make payment today to avoid legal action against you... Please let me know the resolution for this... Expecting a positive reply from your side.

Hi, Reliance HSD No.[protected] I have used reliance net connect plus with the above HSD card number. I would like to inform you that i have faced lot of network issues and called up so many times to customer service calls starting from Jan 2014 - July 2014 related to network issues. It was never resolved from Reliance side and promptly bill will be generated from your side every month after so many calls also i never got waiver amount for any of the above mentioned months. Whenever i was connecting to the Reliance Netconnect it will never get connected and i have stopped using it longtime back. Whenever i have called up customer care for disconnecting the 'Reliance Netconnect' i got a strange answer from your customer service executive saying network is down call us later. It was never disconnected from Reliance side... Still now the problem has not been resolved and now i am getting a bill of Rs. 2391/- saying need to pay this money to avoid legal action under section of 406 &amp;amp; 415-E of IPC. Nowadays it has become a big mental stress for me A] Repeatedly i have sent mails to appellate authority [Bangalore &amp;amp; Chennai] it was an issue which was never resolved from Reliance side after repeated complaints from my side (Refer: Attachment mails to Appellate Authority [Karnataka/Tamilnadu]). I have been promised that the issue will get resolved within 5 days from your side. But for your kind information the issue has not been resolved and still it is in OPEN as of today. B] In relation with Reliance network for more than 5 years i have never defaulted my payment in the past. Even though there were lot of network issues from your side i have paid the amount from my side [Reasons being told from your side: Internet is down @ Anekal area, Network coverage issue, Account has been transferred to Varthur area, Up gradation to high speed internet etc.] C] As promised still service guys have not visited the location which is my current residence [June - July 2014]. But i will get many calls saying we will promise you that the issue will be resolved from our side @ the earliest. (Refer: Attachment mails to Appellate Authority [Karnataka/Tamilnadu]) D] Already i spoke to senior person from your side for a waiver [Request ID: T[protected]] but after that there was no response from your side. E] For a 5 year old customer this is the basic courtesy from your end by sending legal letter and till now i have promptly told whoever calls from your side saying i will pay whatever has been used from my end. I was expecting resolution from your end which has never happened till now. Please let me know the resolution for this... Expecting a positive reply from your side.

I am Prashant Narvankar and my phone number is [protected].I have recently ported by number from Loop and activated loop 99 plan.Since then there is no continuity of network from reliance and promised 3G connection is never active. Phone is dead now and customer care is reluctant and not responding, The associate Mr. Manish Co operate associate for Hindustan Dorr Oliver has failed to resolve the issue and not responding to phone calls.The phone is dead over a week now.It is very disappointing experience from Reliance.Kindly resolve the issue ASAP.

Sir there is no progress in my complaint regarding network problem. Nobody contact me
And your customer-care clearly told us that they are helpless, they can't register our
Complaint because there is no network issue in our area. Sir you send your any executive
Any time in our side and check that we are lying or not. I rajiv sharma a spine injury patient, what can i do.There is very big problem for me.Please take strict action against
Concern persons or network department.
Rajiv sharma
[protected] / [protected]

My Reliance broadband is not working since 23.08.2014 till today...Its been 4 days now and all my past complains get closed without anyone doing anything. I am yet waiting for the issue to be fixed. I logged a complain on 23rd August complain no:[protected] at 9.44 pm. And logged another complain at Applet Support on 25 August complain no[protected] at 10am Complain no 1 got closed on 26 August without informing me. And i specifically mentioned that please contact me before closing complain. Reliance always closed the complains as it reaches 72 hours time as mentioned in the telecom guidelines. If 72 hours complain does not get resolved you have to give that many days discount. So now reliance keeps on closing complains without doing anything and customer keeps on thinking the issue will get resolved. Its been 4 days now and I don't have any Internet. All my past complains have to closed without anyone even trying to get the issue resolved. Also when we call the customer case on[protected] the call is waiting for over 30 mins. I have all the recordings of all the calls I had with your customer representatives and the last representative just disconnected the call as he had no answer as to why my complain got closed. Please tell me who should I complain to get the issue fixed for REAL. Should I go to the consumer court?? for this to get fixed ?? How many days does it take to fix an issue? Cant u even inform the customer why it is being caused. All the customer central people say give it 24 hour and we have raised a new complain. If you want my past history of the complains that got closed here are the ticket number and I have sent an email in the past to the email support team, but as usual NO REPLY to email complain also. PAST COMPLAINS Email complain no:[protected] Monday 25 September 2013 complain no =[protected] Tuesday 26 September 2013 complain no =[protected] Wednesday 27 September 2013 complain no =[protected] All the complains in the past also keep on getting closed without doing anything. For the RELIANCE Representative in this forum who will reply to this post that we have escalated this matter and it will get resolved ASAP. Please first fix the issue before replying and once you have called me and confirmed the issue is fixed only then reply. All my contact details are in the complain numbers provided above.

Reliance people are harassing me regularly by collection calls and not at all bothered for my queries. They have a wrongful intent of keeping the number open and so that billing keeps on happening. I gave a request for number closure & cleared the last bill. Till date the mobile number is active and i am getting collections calls from goons from number [protected]. The people are just robots and dont understand my concern. They have blocked my other number of reliance illegally and im totally pissed off with their pathetic behaviour. One should never ever go for a reliance connection and if you do, dont expect any humans resolving your queries. Keep paying for life without logic. I have a absolute clean record but they are dealing with me like a defaulter. Pathetic pathetic pathetic relaince communications team. Shame shame shame.

Dear Sir / Madam I would like to inform your that, so many time i noticed that without any reason my balance deducted from my phone even i have not taken any caller tune or am not useing internet wihtout plan, so i dont know why they are deducting my balance, today in the morning i was having balance in my mobile 10 rupee's and after that i have not maked any call and in the evening when i was trying to make a urgent call to my home it was not connecting because there was no balance in my phone! its happening so many time am very tired now. So it is my request to you please take some action against them so that they could not do this again.

I recharged my prepaid cell phone online with a 1 GB Internet pack from reliance website. In online cases after entering the mobile no, one is presented with a list of recharges that are available for his mobile number. I selected the Rs 156 recharge but even after the money was deducted from my bank account I did not get the recharge benefit. When I called up the customer care they said that there is no recharge for Rs 156, however the site showed Rs 155 recharge is available for my no. Now they wont refund my balance and neither have I been able to get the benefit.

Dear Sir or madam I was using number [protected] at reliance network since last 3 to 4 year.. Realiance has barred the services for the above number without giving any notice.. After asking the reason they said TRAI has stopped your number as you made any unsolicited call.. I told him this number has not been recharged since last 6 month and I am using only for incoming calls.. But they haven't given any reply and said ask TRAI.. I also sent complaint at TRAI but no answer received by now.. I want to know the exact reason.. If I found guilty with appropriate reason, I am ready for punishment.. But if not I want to retain my number back Please help me to solve the matter and show me the way and direction to retain my number I would be grateful for this kind of act Regards Deepak Bhatnagar

The reliance people are not terminating the connection and not providing my refund.user id[protected]. I am tired of this reliance people they are so worthless in providing service .i have to call every alternate days to provide my weaver but they are just telling that when complain will be resolved then your connection will be terminated and then you will get the weaver.the thing i told them if i dont need your cheap service then why dont you hell provide me my refund.always taking advance payment.and the time comes to pay you all people just hiding.this issues have gone for over 1 and half months not even solving the problem not even paying the refund and 1 big hell thing doing is they are asking for next month payment .i want my money back .

Sir,

I have a reliance GSM Number [protected].

Recently on 24th August 2014, I Check my Balance look then My account Balance Cut RS/- 20. than i call customer care then he tell in your account one service is activate… he also tell this service activate via company sms.

I was totally shocked because i didn’t subscribe to the same service.

I have infact registered my no as Do Not Call facility.

Please take necesary step in this regard and make sure that my deducted amount of all these day will be credited into my account.

My Complaint Num :[protected].


then after 26th august 2014 i call reliance customer care and i talk with zakir husan and he told me that my complaint is closed.then i ask them but why my complaint is closed he told that my balance is cut on call and sms charges but i don’t sms on 24th august 2014. 24th august 2014 i call only one person and cut my balance 0.50 paisa.
and zakir husan is talk with me very rudely.

Karan Patel
A’bad.

--

I received an Demand Notice from Reliance Communication about Outstanding Dues. Whereas I am out of country for last two and half years and the last time I used reliance was five years ago.
Hence the claims are completely baseless.

Looks like Reliance do not have control over their agencies and the agencies are sending false legal notices to their ex client using the information available with them.