Reliance Communications Complaints & Reviews

Dear Sir,
I have been using my reliance CDMA [protected] since 12/05/2007 and right now I m in roaming in bihar, and I am not able make any outgoing or incoming call from this number also I had complaint erlier about this problem but I haven't get any positive statement and not a further solution whenever I use to call their customer care they are not responding they cut the call when I am said to be on hold we are checking the problem. And they are just kidding with me it doesn't seem that they are their to help us in a good way. Today I have recharged my number that is [protected] with RS 30 INR, ID number is [protected] and they said their is no balance in ur number but I have paid for this recharge. so please take some action regarding this as a problem of every Indian.
Thanx
Jay Rajput
Mo-[protected]
Dalsing Sarai
Samastipur
Bihar
848114

helllo, i m using reliance network mobile since last 5 years but due to unpleasnt & unproffessional behaviour o[censored] r custoer care centre as soon as possible discoonect this no[protected]. as im getting ONE SINGLE MESSAGE 60 TIMES IN 60 MINUTES i have lodged complaint for it 2 times at customer care but they didnt entertain me they were misbehaving and were very rude to me , they didnt even listen to my complaint i made complaint through *333 , I dont know what action they took despite that they assured me that they will take some firm action on it ,now i m nt expecting that u people r enough capable of taking care o[censored] r customer executives .I Am a DOCTOR by profession and didnt hv time to do all this , so i request u to look in to the matter .hope u will reply sooon..than

dr.pooja srivastava

On 30th Jan 2010 I applied a broad band connection form number [protected] on the name of Sudha Nigam and paid rupees 500 by cheque num245448 of SBI Dated 30th jan 2010 but this connection was not implemented because of the non phsybility of reliance broadband line over here.
But the amount deposited for this has not been refunded so far. Therefore you are requested to cancel the connection and send the refund.

[protected]@yahoo.co.in

SIR,

I HAVE NETWORK PROBLEM IN MY VILLAGE. MY HOME RELIANCE NO. [protected]. MY VILLAGE IS FAR FROM CITY ABOUT 10 TO 12KMS. AND NEAREST CITY IS HUSSAINABAD AND NABINAGAR. MY HOME LOCATION IS BETWEEN BOTH CITY. THERE IS NO ANY TOWER IN MY AREA.
VILL:- SABANO, THANA- HUSSAINABAD, DISST:- PALAMAU, STATE:- JHARKHAND.
ACTUALLY NOW I AM LEAVING IN DELHI AND SERVICING IN CISF . MY RELIANCE CDMA NO. [protected].
THEREFOR, IT IS REQUESTED TO INCREASE THE RANGE OF RELIANCE NETWORK OR GIVE A NEW RELIANCE NETWORK TOWER BETWEEN BOTH CITY OR GIVE ME SOME ADVICE TO SOLVE THIS PROBLEM PLEASE.
YOUR FAITHFULLY
D.K MEHTA
DELHI

Dear Sirs,

Please note that inspite of our repeated complaints lodged with M/s Reliance Communications Limited, regarding the network coverage issue into the phone number [protected]. In this regard, I regrt to inform you that till date they have not yet resolved this problem. Therefore, I would request you to please instruct to the concerned company to resolve the network coverage at the earliest possible.

Thanking you,

R Rajendra Kurup

I am one of Reliance prepaid customer ([protected]) from baroda, 24th May 2010 Night my service has been barred without any reason and intimation, I have life time validity card and I have sufficient balance to make calls I don`t understand why this has been done. And when I contacted *333 frist time they have all the information like my name and DOB, when i contected to r-world they said customer information is not updated then I have submitted all the documents once again on 28th May 2010 and they told me the service was active after 5-6 days after the verification check and all, I don`t understand this thing that I have purchased this connection in the month of 4th May 2010 and why this issue is happening without any prior notice. I have lossed my Vailidity and user service facilitys since 24th May 2010. When I asked for refund or extention they don't longe my complain or request. finaly i have longed the complain

Reliance people are providing services which are very excellent and they are charging for that but after paying also if a customer has to face this kind of difficulties then there is no use of this services. Also drown your kind attaention that the persons who are appointed at R-World are does not have any proper knowledge or manner to talk with customer and behave with customer. One side from customer care informed that R-World are opened till 10:00pm but they opened till 8:pm only

I dont understand that the connection has been purchased on 4th may 2010 and it has been almost a month and thay telling again there is a problem with the documents. If there is a problem with the documents they why have you activated the services. Also would like to ATTENTION to TARI that It's sirious becouse some antisocial persons may use and throu this card after missuse the same in any antisocial activity.

Sir,
I beg to state that i have recharged my mobile with Rs. 299 in which reliance to reliance (CDMA & GSM) is free for 1 month and daily 30 minute talktime to other networks upto 1 month, but from last three days I am unable to call at networks other than Reliance. Therefore i want to register a complaint against this fault because i am unable to take advantage of that facility for which I have paid money that is Rs. 299 .

Hello Sir/Madam,

This mail is to bring to your notice that my all faith in your network (Reliance Communications) has been thrashed like anything. I stand here cheated in front of you helpless.

Sorry for the harsh words jotted above but these are true statements after using your so called 'UNLIMITED NATIONAL PACK 599' which is far from the word "unlimited". Your company is selling this voucher with the slogan as 'unlimited free local and STD calls to any Reliance phone' with 30 days validity. But only after using the scheme for few days I came to know (through Customer Care) that you can make limited calls of only 2700 minutes with this pack. This information was not communicated earlier while purchasing the voucher. Even the agent for this region selling this pack is unaware of this hidden truth. He too was shocked on hearing this.

Even the advertisements posted by you on all mediums says its an unlimited pack. Why these can't be added to your advertisements that you would be allowed to make only 2700 minutes of call on the name o[censored]nlimited. I validated the plan thrice with your Customer Care before purchasing this pack but all in vain as I was informed that its an unlimited pack.

On top of that I advise you that your Customer care should require some Soft Skills training along with technical skills. The supervisor of Customer Care for this region (Bangalore) Chetan was in no mood to listen to my pain. Please note the request number[protected] for your reference. It seems that you all are cheating the general public with new Rs 599-Unlimited Call offer. This is no way accepted. I have been using your network for the past 3 years with full confidence in you but all seems to be lost. Please refer my history and you would be seeing that I have been using your Rs. 999 Unlimited Pack. But I was just fooled with your latest scheme. All my money has gone in waste.

I need an answer to all my queries stated above and if not satisfied would escalate this to the highest authority possible. I would also from now advise all my colleagues to refrain from using this pack of yours.

Please forgive me of my harsh words. Do let me know if I am missing anything from my end.
Thanks,

Sangeeta Mohanty
Mobile No: [protected]
Place: Bangalore

No connectivity - No Service

I purchase broadband (Wmax) on month of March 2009 and disconnected on Sep2009. Its speed and connectivity is poor that it disconnect within 2 or 3 minutes and when it connect speed mean " A bike run when its petrol is empty".

About the complain; no one is responsible for that. I approx send more than 20 mails, but not get any satisfied solution.

They closed the connection, but after that I was receiving bills. I had already informed them about this and requested to clear my deposit and closed communication for this.

Now I am getting threatening calls from reliance. They used slang language. I have all details paid bills receipt and instruments submission receipt.

You are kindly requested to look into the matter and do the needful.

My details are
A/c No.[protected]
Billing A/c No : [protected]

Thanks & Regards
Kranti Kumar Dwivedy
[protected]


For your information attached some details.

Mail 1

----- Original Message -----
From: HRD ( 10jobs.co.in)
To: CustomerCare
Cc: Datta.[protected]@relianceada.com
Sent: Friday, October 30, 2009 2:22 PM
Subject: Re: Monthly Bill Invoice Number :[protected] Ph :[protected]

Dear Mr. Dharmadhikari,

Connection has been closed since last two month and your executives have already takne instruments then why you are sending mail. kindly check your record and update.

Thanks
Kranti
----- Original Message -----
From: CustomerCare
To: [protected]@10jobs.co.in
Sent: Friday, October 30, 2009 1:53 PM
Subject: Monthly Bill Invoice Number :[protected] Ph :[protected]

Dear Customer,

We thank you for being a part of Reliance Communications Ltd.

We would like to inform you that your bill for the current month has been processed.

Please find attached a soft copy of the bill for your reference.

Looking forward to build a lifetime relationship with you.

For more details on Reliance Products and Services, you may visit our web-site
www.reliancecommunications.co.in

You can also make your bill payments on-line by simply registering for Reliance On-line Bill payment services.
Just click on the link below to register and make on-line bill payments.

http://myservices.relianceada.com

Thanking You
Customer Care
Reliance Communications Ltd.

This is an automated e-mail. Please do not send any reply to this e-mail.

If you don't have Acrobat Reader, please download
The information provided is based on prevailing terms and conditions of thecompany, which are
subject to change without prior notice. This electronic message transmissioncontains information
from Reliance Communications Ltd. & is confidential or privileged. The informationis intended to be for the use
of the individual or entity named above. If you are not the intended recipient,beware that any
disclosure, copy distribution or use of the contents of this information isprohibited.
If you have received the electronic transmission in error please notify us immediate

Mail 2
From: Kranti Kumar (10jobs.co.in , Pune)
To: Kranti Kumar (10jobs.co.in , Pune) ; Datta.[protected]@relianceada.com
Cc: [protected]@relianceada.com
Sent: Wednesday, September 09, 2009 6:47 PM
Subject: Re: Feedback

Boss cut my connection. I don't want to continue with Ymax. Net is not working now.
----- Original Message -----
From: Kranti Kumar (10jobs.co.in , Pune)
To: Datta.[protected]@relianceada.com
Cc: [protected]@relianceada.com
Sent: Tuesday, September 08, 2009 2:33 PM
Subject: Feedback

Dear Reliance Team;

I am not happy with services provided by you. I am paying money for better speed and services, but facing problem many times in terms of connectivity and speed. I have already companied many time regarding this problem. Now limit is over and I can't continue with reliance WMax. Please unsubscribe my connection. There is no need to continue this poor service.

My ID is :[protected].

Please remove connection.


Thanks & Regards
Kranti Kumar Dwivedy
[protected]

Mail 3

----- Original Message -----
From: HRD ( 10jobs.co.in)
To: CustomerCare
Cc: Datta.[protected]@relianceada.com
Sent: Wednesday, July 01, 2009 7:03 PM
Subject: Re: Monthly Bill Invoice Number :[protected] Ph :[protected]

Hi,
please correct your bill.
Late Payment charges :Payments for Bill statement should be deposited on or before the due date specified in the
Bill. In the event of non-payment of bills, a penalty of 2.5 % per month or Rs. 25/- whichever is higher shall be levied
in the next billing statement.
chk may bill . you are ading 59.24 Rs. why is it ?????????. and my payment was late due to your poor services. Your payment collector collect payment before bill generation date. then why you are charging late payment.
Kindly look into the mater and requested to do the needful.

Thanks
Kranti
----- Original Message -----
From: CustomerCare
To: [protected]@10jobs.co.in
Sent: Wednesday, July 01, 2009 5:46 PM
Subject: Monthly Bill Invoice Number :[protected] Ph :[protected]

Dear Customer,

We thank you for being a part of Reliance Communications Ltd.

We would like to inform you that your bill for the current month has been processed.

Please find attached a soft copy of the bill for your reference.

Looking forward to build a lifetime relationship with you.

For more details on Reliance Products and Services, you may visit our web-site
www.reliancecommunications.co.in

You can also make your bill payments on-line by simply registering for Reliance On-line Bill payment services.
Just click on the link below to register and make on-line bill payments.

http://myservices.relianceada.com

Thanking You
Customer Care
Reliance Communications Ltd.

This is an automated e-mail. Please do not send any reply to this e-mail.
Mail4
----- Original Message -----
From: Kranti Kumar (10jobs.co.in , Pune)
To: Datta.[protected]@relianceada.com
Sent: Saturday, June 20, 2009 1:03 PM
Subject: Complain - Error in Connectivity

Dear Mr. Dharmadhikari,

Apropos to my discussion with your executive we are sorry to tell you about poor services of Y-Max. We are facing a lot of problem and it is really suffering our work. We have put-up a lot of complaint against connectivity problem and log out problem.
Major problem is connection logout daily ( twice to thrice time in a day) during the work and it take 30 min to 1 Hrs to reconnect, that effects my work.
second is connectivity, it takes 1 to 2 Hrs to reconnect after power off and some time in morning.
Third problem is speed. We are not getting proper speed like a 1 MBPS line. some time it work like 56 KBPS type of line.

For your information I am giving some complain, many are missing in list or not noticed at that time. Boss we are spending 1 Hr. daily to speaking with your CC Dept.

You are kindly requested to look into the matter and again requested to do the needful.

Complaint Number Date Time
9308019 28-Mar 7.50 pm
93598104 01-Apr 8.30 pm
93842866 04-Apr 1.50 pm
95914511 27-Apr 10.30 am
95917532 29-Apr 11.15 am
96602462 04-May
95720985 05-May
98319661 22-May 4 tmes
98406983 23-May 9:00 AM
no compl. 25-May 9:00 AM
98589660 25-May 10:00 AM
98673178 25-May
98909819 28-May 9:00 AM
99017489 29-May 9.15 am
[protected] 17-Jun 11.45 am
Nagina (Tech) not give compl. No 19-Jun 2.45 pm
98589660
[protected] pc protact- still awaited


Thanks & Regards
Kranti Kumar Dwivedy
[protected]

Dear Concern,

I am given request for change of my address and said after confirming from customer care that intimation will not come to old address also or send intimation by email but again inspite of my mail and request letter they send it to my old address also. Why they send to that address,kindly aslk explanation???

Regards
manoj aggarwal


Re: Ref:RMF/MAY/2010/[protected]/SR09619734
From: manoj aggarwal <[protected]@yahoo.com> Add to Contacts
To: Rmf.[protected]@relianceada.com


[protected][protected][protected][protected]

Dear Concern,

I agree with you in some respect but when i am giving you request letter with my signatures that i dont want any intimation on my old address then again you sent the same and i confirm from your executive and he assure me that it will not happen.and you again the same when i ask you the same you again done the same.I dont want to keep thes investment and want to close all the funds of my family.I am giving remption request of all the fund.

when you not even bother the written request of the customer then how you save the fund of the customer.

I will never suggest to invest in this company.I will take legal action also.

Thanks & Regards
Manoj Aggarwal
Mobile:[protected]





[protected][protected][protected][protected]
From: "Rmf.[protected]@relianceada.com" <Rmf.[protected]@relianceada.com>
To: manoj aggarwal <[protected]@yahoo.com>
Sent: Fri, May 28, 2010 7:16:17 PM
Subject: Re: Ref:RMF/MAY/2010/[protected]/SR09619734


Dear Mr. Aggarwal,
We refer to your email dated 21st May 2010, regarding your request for change of address in the folio numbers[protected] and [protected].

We understand your apprehension regarding the change of address intimation sent to your old address. We hope that you will appreciate that confirmation letters were sent to the old address, to avoid fraudulent activity and to safeguard the interest of our investors.

We had received your request for change of address, on 18th May 2010, under folio number[protected]. We had then despatched the letters confirming change of address to your old and new address, by Post, on 19th May 2010.

With reference to your folio number [protected], we wish to inform you that we had received your request for change of address, on 25th May 2010 and had subsequently despatched the confirmation letters to both your old and new address by post, on 26th May 2010.

Assuring you of our best services at all times.

For any further information or assistance, please feel free to contact us on[protected] or write to us at [protected]@reliancemutual.com. We would be happy to assist you.

Regards,

Mahesh Mane
Reliance Capital Asset Management Limited





manoj aggarwal <[protected]@yahoo.com>
05/26/2010 08:39 PM
To Rmf.[protected]@relianceada.com
cc
Subject Re: Ref:RMF/MAY/2010/[protected]/SR09619734







Dear Concern,

Do the needful at the earliest else i would close all investment and take some legal action.

Thanks & Regards
Manoj Aggarwal
Mobile:[protected]





[protected][protected][protected][protected]
From: "Rmf.[protected]@relianceada.com" <Rmf.[protected]@relianceada.com>
To: manoj aggarwal <[protected]@yahoo.com>
Sent: Sat, May 22, 2010 6:32:22 PM
Subject: Ref:RMF/MAY/2010/[protected]/SR09619734


Dear Mr. Aggarwal,

We refer to your email dated 22nd May2010, regarding your address change request in the aforesaid folio number[protected] and [protected]

We wish to inform you that we are currently pursuing the matter and will revert to you at the earliest

Regards,

Mahesh Mane
Reliance Capital Asset Management Limited



manoj aggarwal <[protected]@yahoo.com>
05/21/2010 09:41 PM

To rmf.[protected]@relianceada.com, rmf.[protected]@relianceada.com
cc
Subject Coplaint for deficiency in services









Dear concern,

this is very disheartened that your company is not able to do the services as per requirement of the customer.i and my family have so many investments in your reliance company.My folio number is[protected] and [protected].

I have given request for change of my address and request that dont send confirmation letter of address change on my previous address.Either send letter to my new address or my e-mail id [protected]@rediffmail.com as per my written request & conversation with your customer care executive.

I talked to executive on dated 11/5/10 with chetan and he confirmed that letter will not send to previous address and confirmation will come on email address only but when i received the letter today on both the address i called to ur executive at bombay and wor with ms.sita she denied that we cant do anything and it will go to both the address.

when this will happen so why u committed first and when the customer dont want the paper confirmation why send it and that is also on previous address.i have given 1 more request for change of address and request you again for the same.

but i fail to undersatnd that why it will happened to this if you will not give me explanation firstly i will put the matter to your top management and force to switch all the investment of my family from your company.
Thanks & Regards
Manoj Aggarwal
Mobile:[protected]

I am from Delhi owning two post paid connection [protected] and [protected] using from very long time and we have been calling customer care for the connectivity issue very frequently but every time we get to hear the same that there is conjunction in the network due to which we are not able to make calls....
If there is so who is supposed to get penalized we do get official calls and other important calls which we are not able to make, which is really ridiculous service from one of the most prestigious company on the name of Dhiru Bhai Ambani...
And even the customer care department service quality has drifted like a waterfall, they have no courtesy of speaking, the tone they use as if they are paying us to call them or we have only free time to do so..
What shall we expect from a company just the name or service

They keep on telling themself INDIA's No. 1 company... but they are a bunch of and their call center people are also trained in well professional IDIOTIC member.

They keep on deducting your mobile phone balance... without updating their customer...

Today I certainly checked my balance and they are telling me less than INR50 from my morning balance.
I had not called anyone since morning and their system updated.... so are the IT companies providing them cheated solution.


NEVER TRUST THESE BARTERED named Reliance CDMA

Hi,

I've purchased reliance datacard on May 26th 2010, at the same time I made the payment of Rs.2100 from my credit card. The person collected my photograph and the other documents were submitted yesterday. The person who came to collect my details Rakesh ([protected]) told me that my datacard will get activated on the same day at around 10 PM. It is still not activated. I sent an email to Muniraj Chuahan from Vriti's customer support team and he responded saying it would get activated today. Still I have not received any confirmation. I am trying to call all the numbers provided to me, however noone is picking up the phone.

This is a very bad customer service example. I would never recommend anyone to buy anything from Vriti Infocom.

Pradip

Dear Sir,
Iam a Pre paid mobile customer of Reliance Mobile.My mobile no. is [protected].On 21.05.2010 , I have received a message from the Reliance mobile customer care (no.51234) that "your subscription to CRBT Service has been renewed at Rs.30/-for a period of 30 days.To unsubsribe SMS 1003 TO 155223".
I have never requested for a CRBT Service through mymobile and I dont even know what CRBT service is.
The Company had then deducted Rs.30/- from my prepaid balance.Eventhough I had given messages to No.155223 saying UNSUB1003, my amount was not recredited.
So I request you to kindly recredit the amount Rs.30/-(Rupees Thirty Only), unautorisedly debited from my prepaid mobile account.

Thanking You,
Yours Faithfully,

Mahesh.k

Dear Sir,

This is regarding the discontinuation of the broadband internet services to my house. The connection is on my name - Pramod Jain and the telephone number to be discontinued is[protected]. Also our reliance net id is[protected].

I would request you to please disconnect all the services to the above mentioned phone number including the internet connection from today itself.

For any further query you can get back to me at my mobile - [protected], otherwise please send me a confirmation email ASAP.

Regards,

Pramod Jain

SEE BELOW WORST RESPONSE BY RELIANCE AND FINALLY PROBLEM NOT RESOLVED
START FROM LAST MAIL

Dear Customer,

We regret for the inconvenience caused.

This is with reference to your e-mail regarding "Service Reconnection". Please note that your complaint has already been registered under Service Request ID[protected] and the same would be resolved at the earliest.

In order to address your concern regarding complaint closed without confirmation, please note that your complaint has been registered with us and our concerned team will look into this matter on a higher priority.

Kindly be assured that we would do our best to resolve your concern.

Further, please note that the Service Request ID[protected] registered for connectivity issue as per the confirmation received from our technical department due to technical issue, services of Broadnet were affected at the time when you have launched the complaint. Hence the case was closed.

We request you to reconsider your decision regarding cancellation of service and give us an opportunity to resolve your issue.

Yours sincerely,

Poonam Sharma
Broadband Customer Care
Reliance Communications.

For additional product and service related information, you may contact us through any of the following means:

* Phone:[protected] from any phone (Toll free) or,
*[protected] from any phone.
* Email: [protected]@relianceada.com
* Website: www.rcom.co.in

You can book your service complaints online at http://cnm.reliancecommunications.co.in/cnm/web/genTTCreation.jsp OR through IVR while calling at contact center.

You can view your bills and make payments online through http://myservices.relianceada.com/launchAMSS.do for all RCOM services. Please register yourself on the portal.

NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments).
Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.




-----Original Message-----
From: Rajaneesh Gupta (rajaneesh.[protected]@gmail.com)
Date: Thursday, May 27, 2010 12:57 AM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Cc: [protected]@relianceada.com ([protected]@relianceada.com); [protected]@relianceada.com ([protected]@relianceada.com)
Subject: Re: Reference to your e-mail

This problem is still not resolved and its again a great trouble from reliance's sucking service.

Check that below 3 complains are closed without resolving issue and i made 4th complain in last 3 day after talking your customer care around 6-7 times.
[protected]
[protected]
[protected]

Recently i made my last complain with you and again no answer that it would be resolved this time.[protected]

our compalinas are like a joke to you which gets closed without solving or informing us.
it is great loss of work/time/energy and money.I personally suffered 3 days with reliance and could not complete my assignments on time and took a lot of pain of talking customer care again and again.

My sole purpose of CC'ing this mail to all contacts i could see on http://www.rcom.co.in is that at least people know how issue is getting resolved under reliance and this is at most i could do before quitting reliance service.

Sorry - if its a spam to many non-related teams/persons.

On Wed, May 26, 2010 at 9:28 AM, [protected]@relianceada.com <[protected]@relianceada.com> wrote:

Dear Customer,

We regret the delay and inconvenience caused to you.

This is with reference to your e-mail regarding "Service Reconnection". Please note that we have received the payment of Rs. 689/- made by you on dated 24/May/2010 and currently your services are active from our side.

Further to your complaint regarding Unable to use net services, we would like to inform you that we have registered your complaint vide Service Request ID[protected]. One of our technical representatives would be calling you for troubleshooting within next 1 hour. We request you to kindly be in front of your PC to get your issue resolved.

We request you to reconsider your decision of cancellation of services and given us an opportunity to resolve your issue.

Also, if you still wish to cancel the services, kindly revert.

Kindly be assured that we would do our best to resolve your concern.

Yours sincerely,

Prajakta Kawale
Broadband Customer Care
Reliance Communications.

For additional product and service related information, you may contact us through any of the following means:

Phone:[protected] from any phone (Toll free) or,
[protected] from any phone.
Email: [protected]@relianceada.com
Website: www.rcom.co.in

You can also book your service complaints online at http://cnm.reliancecommunications.co.in/cnm/web/genTTCreation.jsp
OR through IVR while calling at contact center.

You can view your bills and make payments online through http://myservices.relianceada.com/launchAMSS.do for all RCOM services. Please register yourself on the portal. For difficulties in registration please write to [protected]@relianceada.com

Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments).
Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

-----Original Message-----
From: Rajaneesh Gupta (rajaneesh.[protected]@gmail.com)
Date: Tuesday, May 25, 2010 11:34 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: complain no.[protected] is doing complain is waste of time?

Hi,
I made payment of Rs.689.00 against bill of Rs.688.21 for the May month on may 24th.(receipt no: S[protected]
I also got confirmation e-mail for the payment and mode of payment was cash.

After the payment i expect my suspended services to start in couple of hours but it didn't.After that i called customer care and made a complain regarding this that i am getting suspended services message even after doing payments in cash.They took my complain and assured that this would be resolved in max.24 hrs..[complain no.[protected]]

I waited for whole day but the issue didn't resolved and also there was no followup on my complaint then i called again in night regarding my complaint and got answer that they are looking and put that as urgent.
next day the situation remain same for the whole day.Then i called again in night on second day and i got answer that my complaint is closed without informing or calling me if issue is resolved or NOT.

Is making a complain is just waste of time? if my complains are being closed without followup then i am fool enough to complain again and wasting my time or better to say making myself fool in using reliance services.
This is worst customer care i have ever seen across different services i have used.I make a new compain again regarding the whole experience i got from you and hope that atleast this time someone would be able to help me last time with reliance and i would be able to log-in in reliance network.

I am sending this my mail using my neighbors AIRTEL connection which gave me best browse experience after using reliance.
Hope this mail is just not a waste again.

Also it would be helpful to know how i can discontinue from reliance, hope this to be a good and easy process and dont sucks me.

dear sir,
i am Taneem Misarwala from Ahmedabad and my mobile no. is [protected] (reliance cdma). on 19th may 2010 i had activated the latest reliance cdma pack of rs.299 which gives unlimited talktime on any network as shown in television commercial of reliance cdma pack featuring Hritik roshan. Inspite of this the company is giving just 30 minutes talktime daily on any network and only 2700 minutes per month on same network. Though i was charged for the calls made on 26th may 2010 at 10:14pm. i have contacted the customer care at web world situated on relief road, ahmedabad and communicated the complaint. but the customer care officials at web world are not ready to file a complaint and they are not giving me the complaint number.
hence i request you to look into my problem and solve it as early as possible.

I have purchased a new Reliance Netconnect broadband connection. Reliance company is claiming the speed of the internet as 3.1Mbps

whereas most of the time speed os 3.1Kbps, I have never got a speed above 30Kbps

Although signal strength is very good. but speed is very slow.

After contacting many times customer care, there is no reponse since last one week.

I am having landline telephone No.[protected] provided by Reliance Communications Ltd. I have made serveral complaints about faulty instrument which often goes dead and / or non availability of network. But no action is being taken by the service provider apart from giving false promises that the complaint will be attended to shortly. Finaly I made a request to them for surrender of the landline as it is of no use to me. Even the disconnection is also not being done. I am being regularly billed which I have paid always in time. Can you please guide me what options do I have or what action I should take to get rid of the telephone.

Regards,

K.G. Jumrani,
Asst. General Manager,
State Bank of India,
Industrial Finance Branch,
Mumbai.
Mobile No. [protected].

I have a reliance broadband connection in Postpaid. I went to Reliance web world, Nadiad Branch to give an application to convert it into prepaid on 15th April but they said that you have to give app after ur bill generation i.e after 27th April and dont use for 10 days after 27th but you will have to give rent for those 10 days because our process will take 10-12 days. I have again gone on 27th and given an app and also paid 110 Rs. for life time validity recharge but still even on today 26th May they have not converted my postpaid account into prepaid. My broadband no is [protected]