Reliance Communications Complaints & Reviews

Subject- Refund of money for not providing me call history within specified time period.(Mob. No.- [protected])

Sir
I am reliance customer since 6years.I have demanded call history from the co. at 04 March 2010.Complaint no.[protected].The charge of call history has been deducted from my mobile balance but till 05 April 2010 I didn't receive call history. On 05th April I have lodged an other complaint (complaint no.[protected] for the Refund of my money because after 30 days there was no relevancy of call history for me.It was told that reply will come in 48 hours.But no action was taken.I have lodged an other comlaint of complaint no.[protected] at 08 April 2010. Today at 13 April 2010 I still not get my refund back.I do not need call history now.The customer care employees are disconnecting my lines between the talk.I am not satisfied with their services.
I am requesting you to resolve my problem as soon as possible.

Thanks Date[protected]
Praveen Kumar Singh
Mob.-[protected]

Hi

My name is Venkat Ramana and am a user of Reliance Mobile from the last 6 years.
Reliance is one of my favourite service providers which i always refer to anyone.

The reason for writing this mail is that am not at all satisfied with the customer care executive response

Below is my concern.

from the last 2 months RS 30/- are being deducted for some vas pack which has been activated from our end or activated through company we dont know,but it is activated.

so i have read this SMS and have sent a msg for unsubsricption of vas pack .so it got deactivated on April 11th.amount got deducted on April 10th.

Regarding this i just wanted to confirm whether the balance can be refunded as we dont know the benefits of vas pack and as well it got activated unfortunately.
so when i called up one of the agent Vidhya handled the call and she told balance cannot be refund ,so i requested to transfer the call to superior-she transferred to Supervisor pravayya. And here the way Pravayya i think escalation desk answering the call is to pathetic and he is not at all listening to my concern and he told there "sir.if we take a complaint for balance refund , i cannot promise whether balance will be refunded" so i told "no problem, please take a request or complaint whatever as per your process and if not getting the amount after taking request we can't do anything, if i dont get amount after taking a request i told him i will not call again for the same and requested him to take a request.

but the agent is only stick with the word "sorry sir, i cant take a complaint",repeatedly using the same word and the agent is not at all willing to help the customer , he is only decided with his decision.

so atlast i requested him to transfer the call to Team lead or Manager, but he is not at all doing anything.Even i told him if the teamlead also tells the same thing i will not ask for balance refund, even though he is not tranfering the call.

here am not understanding if the customer is facing a problem its not a problem also just wanted confirmation and requested as "can you help me to get my amount refund" .
if you people are only thinking for the process that not to take a complaint on such calls and responding in this way. i think no there is no meaning o[censored]sing the connection and i[censored]sed also never call to Customer Care with this response,

Am not understanding that if customer wants to speak to a superior on the floor, if you people are unable to do that, then what is the use of Customer Care.

I Can understand that every call cannot be transfered to TeamLead and at the same time every customer will also not ask for transfer and if am not wrong.

here i am not understanding why the agent not transfered my call and very irresponsible.

Only following the script does not provide customer satisfaction-reaching the customer expectation makes a sense ot atleast try to reach the customer expectation or understand us.

am very unsatisfied with the service and i think i have to go for other networks asap

NOTE: i need a revert from the superior as soon as possible.




Thanks & Regards,
Ramana,
[protected]
[protected]

I bought Reliance netconnect broadband+ on 24th March. I took a plan of Rs. 1049. My download limit was 13 GBs. In case I exceed the data download, I'll be charged 50 paise per MB on the extra download. My total credit limit was Rs.2900 beyond which they would cut my connection unless I make a payment.
The first 15 days bill was ok. After that I was to be billed from 11th March to 11th April. I downloaded 13.3GBs by April 2 (instead of april 11). I checked this when I logged into my account on myservices.relianceada.com.
They cut my connection on April 2. I had downloaded 300 MBs extra than allowed. I was to be charged 50 paise per mb for this 350 Mb which is equal to 150 Rs. But they charged me more than 3500 Rs. Then they said-pay us Rs 2000 now if you want service to be restored and pay the rest when your bill is generated on april 11. I told them give me proof how you calculated this amount. Then a day later they asked me to pay 4000 Rs! I asked them how they calculated the bill to reach 4000. They said they can't explain me how they calculated. But that if I want the conection restored, I just go and pay the money at the outlet. I asked them what about the credit limit of 2900 rs. They told me the limit varies from person to person! Whats the fun in having a credit limit if it has to vary?
Now I have just logged into my acount on myservices.relianceada.com. There I have received a message stating that I need to pay 5000 Rs. In 5000 rs amount I would have enjoyed internet for 5 months! Its just going on increasing even when I am siting without an internet connection for past ten days.

sir/madam

i approaced E-zone in V3S mall Laxmi nagar to buy Reliance Net conneect Broadband. they referred me to one Pratap Bhardwaj , who is your sales representative, with a mobile no. [protected]. he visited my house with in 20 minutes of the call on 6th April and issued me a reliance broadband with 3.1 MBPs speed. he charged me 2700 Rs. for the same. and promised me that he would get the bill from the office and give the same to me in one day time. no bill has been issued till date. i have also come to know that he has fradulently charged extra money. now when i gave him a call and asked him to refund extra money and also the bill, he said he would get the net disconnected as he is incharge of everything. it is a clear case of cheating. action be taken against him
Sachin Jain
mobile no.[protected]
Reliance netconnect broadband [protected]

hello sir i am rupesh kumar ,
i live in new delhi. my number is [protected].
i am very upset ,behave of reliance customer care ,
my problem is i am not send sms in any place
,in 25 days i am 5-6 times complained and he
said next 48 hours your complain will be solved and next 48
hours my complained has closed but my complain as it is ,
day11 April time 12am-1am i call *333 Reliance customer care call after 20min kameshwer received my call,i have talk to full detail and he said i m only forward your complain,
then i request to pleas i talk to your senior and he transfer the call and
" i licen one man voice he said hello ,i am said hello ,
sir i am rupesh and u know my problem he said yes i know and ,
i said so what you said this problem and he disconnect my phone", next time i will call customer care he said complain has already forward and i am nothing do anything.and he by force cut my
phone my complain no is[protected] .... .any help then call me and
send me email,

Dear Sir/Madam,

I had received permanant card bearing No.[protected], valid through 09/12, got damaged. Kindly send me the new card at my address given below.

Arun Kumar Tripathi
A-81, Sursagar Tower,
(near Jain Prernatirth Derasar),
Jodhpur Satellite,
Ahmedabad -380015
Mobile No. [protected]

I m a user of reliance mobile smart GSM form a;lmost 7years.my cell no is [protected].
we are facing problem of network conjunction from last two weak. this problem always arises in our area, lots of times we have complain for it..only complain but not solution we get sometimes Most off times customer care numbers are busy & sometimes it get conneted also they not response too us properly...

problem if network is always there in my no.& no strickly actions r taken till now. from past one weak no calls r coming in my cp sometimes ..plzz doo some action solove this problem as soon as..or we have too soon change out numbers. with other company.

Dear Sir,

I am a post paid Mobile subscriber of Reliance Telecom for last few years. For some personal reasons I failed to pay my monthly bill of last three months. But unfortunately, now I come to know that my Number[protected]. has been allotted to another subscriber. This has been done without out any prior intimation to me from your side. Being a sincere subscriber of Reliance from last few years, its really hurt me.

I want to continue with the same number. S, I request you to kindly re-alloted me the same number and I am ready to pay all my dues.

This is for your kind indormation and necessary action.

Thanking you

Mr. Ashim Barman.

Address for correspondence

Mr. Ashim Barman.
C/o. Mr. N. C. Barman.
Satyapur Path, House No-10.
Beltola Guwahati Assam.
Pin 781028.
Email: [protected]@yahoo.co.in Or
[protected]@gmail.com

Dear Sir,

I have purchase one RELIANCE NET CONNECT DATA CARD on my name on 4th-Mar-2010.
After verification by their executives the services of that Datacard started on 5th Mar-2010. But only after 5-6 days o[censored]sage the company stopped its services stating that my documents are not complete.

Sir, is if my documents were not complete then how come they started the services? And now, after almost 1 month of keeping it on hold and frequent communication with them they are still not starting the services nor they are refunding my money.

I purchased that datacard for INR.2550.00/- and after that I have spend more than 30 Rs. every day going to private internet cafe for my works.

Kindly help me and tell me what can I do so that I could get my Money back.

Thanks and regards!

Engr.HANUP MALVIYA

sir/ madam,
I bought reliance broadband+ in the month of december-2009. As they are showing in advertisement that they provide a speed o[censored]pto 3.1Mbps, but i always surf at a rate of maximum 10 to 20 Kbps. I registered complaint several times but they told me the basics that is, to clear browsing history or uninstall the software and then reinstall it after restart of laptop.
I'm facing the same problem and they are just so casual, besides I'm paying large amount in billing.
kindly help me out.

I visited to Retailer nearly 1month before to retailer to top up my account.
Retailer at Udhayanagar main road, Bangalore 560016 - Shop owner Mr.Sikkandhar recharged with Rs.111/- said full talk time. I paid and got a SMS stating account topped up with Rs.0.01/-

Shocked and called to customer care Mr.Rizwan told Rs.111/- recharge is only for new customer(first recharge) only not for existing customer, anyhow recharge wrongly done, visit retailer and tell to reverse the recharge.

I enquired with the shop owner Mr.Sikkandhar, he called to RHD CC(Retailer Help desk customer care) and told me recharge reversal is not possible. I told to retailer since you made the wrong recharge why should I suffer return my money back, he told is not possible. Again I called to customer care and told to take the complaint CC executive was rude and told me "dont call to customer care and dont do time pass, you useless fellow disconnect the call".

I thought to complaint against the executive and raised the complaint by speaking with the floor supervisor(useless floor supervisor) he also not able to understand my complaint and told recharge reversal not possible.

I raised only one Question to the floor supervisor, "If the recharge is not applicable for me why recharge has taken place" floor supervisor told, "dont waste my time disconnect the call, i have better customer on waiting"

Two days later I raised complaint on Reliance Nodal helpdesk:
Nodal Officer Mr.Rajesh(worth less personality) answered me and acted like he is doing follow up, with retailer, area officer and etc.

After 2 days Mr.Rajesh called me and told go to retailer shop and call me i will speak to retailer(i think nodal officer Mr.Rajesh donot have make a outbound facility to make the retailer) so again i wasted 9Rs by calling nodal desk connected with retailer.

They discussed and finally nodal officer told I will recharge to you Rs.50/- I did not aggreed for the that and told "I paid Rs.111/- i need atleast Rs.95/-". Nodal officer told he will come back to me within a day. 18 days over Still nodal officer checking I think.

I was harrased with Reliance GSM services for last one month, I will wait for the responce from this FORUM for next ten days. Else I dont think to spend thousands to log a legal complaint.

Regards,
Ramnath.B GSM:[protected]

we have purchased reliance two data card nos [protected] and [protected] in personal name Mr Basant Sharma and Mr Krishan Kumar. though one no [protected] is working in order whereas no [protected] is not working being terminated no. in this connection we were talking to one mr cristophar (M) [protected] stationed at barakhamba road office who is taking care of our corporate office BILT,FIP, Gurgoan. this man has refused to give his business card or email id also refused to inform us his seniors name and contact no. moreover at the first instance mr mayank (M)[protected] of your office delivered new hardware and due to some problem in the hardware replaced by old one with blocked no. shall appreciate to help us and resolve the matter.
rk sharma
Avantha Realty Ltd, Thapar House, 124, Janpath, New Delhi (M) [protected]

i recharge 350 RS and ACTIVATED 299 RS Unlimited download and browsing ..


but cheat with all customber .


8 MB using data after auto dis-connect network . and lose data .


solve my problen ,.....


reliance gsm SABSE GUNDI COMPANY hai .

I am regular user of reliance prepaid, last month a voice service was activated on my mobile by chance which deducted my balance by Rs.30. I never needed that service but i was given explanation that its been activated from my side so we can't refund your balance but we can de-activate it for future for unwanted deductions (dated 28th Feb.). i agreed for so its only Rs.30, but please de-activate it for future.After 1 month on 31st march, again Rs.30 get deducted from my balance, i again called customer care and after much explanation they feed my complaint, after 2 days i got message that your complain is dismissed, again calling to c.c, An executive(divankar) checks all details of my past calls to customer care and tells me that i am right with my complaint and tells that :i submitted the first complain on 28th feb to de-activate the service but it do not get de-activated due to technical fault,then he calls his senior to resolve it but line disconnects.After another calling the other executive just denies to take any action as complain is already dismissed, which was without checking old request of me of de-activation of service on 28th feb.
I never used that service, but paid Rs.60,i don't know what that service was.but beared charges.

My number is- +91-[protected] (Reliance Prepaid Hry.)

Regards

-Jimmi

I have an internet connection of Reliance Netconnect Broadband+ (which offers speed upto 3.1 Mbps). I'm really frustrated using this product. It's unbelievably slow. Even Slower than the 1X connections (Which offers 144kbps speed). Presently I'm getting a download average speed of 3 kbps. yes very trus it's 3 kbps only. Where as per TRI, min. connection speed must be 256kbps. With 256kbps normally the download speed should be +/- 30kbps. Reliance Netconnect Broadband+ not only looting their customers with expensive device & tariff but also not conforming statutory rules of the land. Which is a punishable offence & needs to have a lesson.
Thier customer care no. you'll find always busy. Most of the time they don't pick up your calls. If you even able to get them after plaenty of try or go to their store with complaints, they'll promise you that "the problems will be taken care withn 24 hrs". But they will not for sure. I'm attaching here a snapshot of the connection page of reliance netconnect.

Libertycreation
2nd,masjid compund,manchubhai road malad (e)mum:-400097
From;-mohd.rafique malkani abdul
Abdul razzak malkani
To,
The reliance energy
(anil dhirubhai ambani group)
Having registered office at
Reliance infrastructure ltd,
Reliance energy centre,
Santacruz (east),
Mumbai[protected]
Sir,
Sub:-removal of overhead wire from the a.c.sheet roof of my gala
I the undersigned mohd.rafique abdul razzak malkani
Have been provided with electricity connection at my address lagdi stable, ambapada, sanjay nagar,ranisati marg,malad (east)near milk dairy,mumbai-4000097 in central division installing metre bearing no.7419052 cycle no.8 book no.167 under tariff lt-ii (a)under unit cz3-poisar.you have also provided electricity connection to my five adjoining galas installing independent meter installation on the outside wall of my galas the out going electric wires have been laid down on the sheet of my roof feeding to the said adjoining galas I have opposed for this type of laying electric wires on my roof to feed the electricity to the adjoining galas but responsible person for doing so did not care for my objection and the quoting of electric wire have been damaged at many places and the naked metallic wire is visualized from open eyes and there is every possibilities of short circuit resulting in the flow of electricity in the wall of gala and supporting member of roof which may caused fatal accident by shirt circuit under the said fear I approached several times ti the dindoshi center of reliance energy but no one appears to be ready to remove the electric wires from the roof of my gala from the outgoing of respective meter or to put the electric wire in proper fitting and I apprehend that in case of rainfall the entire gala may be electrocuted.
Left with no option I am making this complaint cum request that the office concerned having jurisdiction of the malad (east) area more particularly sanjay nagar be directed to take care of my complaint and be directed ti install the electricity meter of feeding to a particular gala in the same gala or to provide a proper fitting from the meter point to the gala main swicth point instead of laying wire on the tin sheet of the roof and in case it is not done so any unpleasant incident happened shall be on the entire risks of yours I am ready to provide every facilities to the persons so deputed for the removal of the electric wire from the roof

Thanking you your faithfully
Mohammed rafique malkani

Hi

I bought Reliance Netconnect before two days. But till today i am not able to use this boradband because i am facing some technical problem. Due to this i logged complain tow times in releance Technical team. But till now i did not get any responsce. But my Rental is charged on me from the first day.

In releiance there is no Technical Team to provide good services.

Please take this issue. Because they can not provide the service 24 X7 then why they are commiting to Customer that they are charging bill even customer is not using the services.

Hari

My home network is karnataka & i m staying in banagalore. my office is in hosur which is in tamilnadu..but when i comes office full day i m not recieving any incoming call as well as i am not allowed to do any ougoind call..when i make outgoing calls i gets a message that "to recieve service please contact customer care"..when dial 30334343, i get same message..i m really frustrated because of this problem and there is no action from reliance in this regard.
I dont understand why i am paying monthly bill of 2000 rs to reliance ,when i am getting such a bad service????
So i am planning to switch over to other service providers...

Dear Sir,

I had purchased a Net Connect (MDN No. [protected]) from Reliance Web World, Main Road Ranchi, Jharkhand on Jan-2010 and was in the scheme of free unlimited download and browsing for three months. On 7th March, 2010, I had filed a complaint for terminating the same in the Customer Care Dept. and the request No. provided to me was[protected]. However still i was getting calls from Reliance Web World, Ranchi on the bill payment from the customer care. However i have still not got any bills for payment. So i again called on the customer care and talked with Mr. Murali and they told that it has still not been terminated. They gave me another request no.[protected]. But still the calls are coming for bill payment. The Web World(The main guy there who is calling is Mr. Rahul Singh:[protected], [protected]) is saying that they do not know anything about the complaint requests and that the bill for the month of April 2010 has got generated. The Net Connect has been taken in my parents name who stay at Ranchi but are too aged and cannot travel frequently due to this. This is the outcome of poor coordination on the Reliance part and my parents have to bear the burnt.

I have already sent a mail to the Nodal Officer of Bihar and Jharkhand Circle requesting him to give orders to terminate my Net Connect with no further bill payment, but there is no response. Hence i would request you to kindly take a strong action against the same so that the customer is releived of the tension caused.

Regards,
Prakash
[protected]

It is very surprising and unfortunate that before selling the product you people give a lot of assurance. But as soon as the the product gets sold you don't bother about what was assured and promised.
I purchased a reliance net connect broadband+ data card with the offers of one scratch card and a goa trip voucher. The product was delivered on 24th february. I was also assured by your person who came to deliver the product named Madhu having the phone number- [protected] that on payment of Rs150/- I will be provided with my rental agreement.
It has been almost a couple of months now that I have not received the scratch card nor the rental agreement even after various calls made to the person and your agency. The person who delivered the product neither responds to my calls and almost its switched off and when calls are made to your agency it is passed over to each of the departments.
Can I know that why my request is being unheard and unattended??? Should I take the step of lodging a complaint for a fraud case at police station against your agency???
And finally tell me whether I will receive my documents ever or not???