Reliance Communications Complaints & Reviews

Sir/Madam,

my complaint is about promotional calls and SMS on my cell phone. I am using Reliance GSM. I don't want these promotional SMS and calls on my phone. my cell no is [protected]

hello, sir.

I am Dr. Dhaval N. Shah

I have reliance GSM mobile on name of my sister Dr. Bhoomika N. Shah.

I am here for complaint as following:-

- send so many msgs for value added products.

- auto activate that value added products.

- deduct money from my prepaid account.

- when doing call to customer care they say that money deduction is right & their will be no refund for that.

- all the services which are activated can't be deactivate online by them.

- if those services not deactivate manually than they will be auto renewed every month.

- every month I loss around 60 to 120 rs balance incorrectly for that or some time more.

- every time when my money is cut & come in my consideration & call to customer care they tell me about new services which I never heard of & they says that all are activated by me in my mobile & there will be no refund.

Dear Sir,
My name is Varun Prashar and i am from Patiala, Punjab. Few years back i got a new number from Reliance Mobile which was [protected] with lifetime validity. I distributed this number throughout my whole network of property dealing. But a couple of days back Reliance disconnected my number without any intimation to me. Now i am so disturbed, because of this my work suffers a lot. Please do suggest me what can i do in this condition. I am helpless.

a sum of Rs 200 (two hundred) paid cash to M/s jay computers near shiv temple 90ft road bhayander (w) for recharging of reliance mobile no [protected] instead of recharging of Rs.200 the message received from co. as under
the sms received from telephone no. 52811 is as - "dear customer your A/c has been recharged with Rs. 0.02 ( 2 paise) amount payable is Rs.200 thank you reliance ." on being take up the matter with the co. as well as dealer no satisfactory reply has been received the amount taken in excess i.e. Rs 199.98 paise( 200-0.02) by the co. & dealer this is a practise by which the dealer as well as co. cheating to the consumer hence for remedial action in this connection is requested.

HELLO SIR IAM A GSM DISTRIBUTOR IN VELLORE I HAVE TAKEN THIS DISTRIBUTOR SPECIALLY FOR GSM IN SEPTEMBER 2009 FIRST THE CLUSTER WAS IN VELLORE AND MANIGANDAN WAS THE CLUSTER HEAD THE TIME WAS PEACEFUL WHERE THE ACTIVATIONS AND CLAIM SETTLEMENT WERE ALL PERFECT AND THE CSM ARE GOOD WHERE THEY VISTED THE MARKET AND DID WELL NOW THE VELLORE CLUSTER HAS BEEN SUSPENDED AND TRANSFERED TO SALEM CLUSTER AND WHOLLY SAID AS SALEM CLUSTER UNDER THE HEAD MR SHANMUGASUNDARAM AND SANJU. ITS BEEN THE WORST PART FOR ALL THE PEOPLE IN VELLORE WHERE THE CLUSTER HEAD IS AN AROGANT PERSON WHO DOESNT EVEN CARE WHAT THE VELLORE CSM ARE DOING AND THAT TOO VIJAY AND MR GANESH AND VISHWANATHAN WHO ARE CSM HAD TAKEN AN AMOUNT OF 17000 THOUSAND AND STILL ITS BEEN 3 MONTHS THEY HAVE RETURNED IT BACK AND TOO THE ACTIVATIONS OF MOBILE SIMCARDS ARE DONE AT A WORST PART GIVING FAKE IDS I DONT KNOW HOW THE GOVERNMENT IS TAKING LIKE THE COMPANIES WHO PERFORM LIKE THIS WHERE TERRORISM ARE MISUSING THE CARDS NOWADAYS THEY JUST LOOK FOR THIER TERTIARY INCOME FOR THE COMPANY AND DISTRIBUOTOR NETWORK WHEN WE QUESTIONED THEM THEY DONT LIKE ME AND THAT TOO MR PREM WHO IS THE CURRENT CSM FOR RELIANCE GSM IN VELLORE IS WORST WHERE HE JUST WANTS HIS RELATIONS TO BE THE DISTRIBUTOR AND EARN WHAT A HE IS AND THAT TOO HIS HEAD SITIING AND WATCHING AND WHEN ASKED THERE IS NO RESPONSE AND MR AJAY AWATHI I DONT KNOW WHY HE IS NOT LOOKING AND SANJU GEORGE HE TOO NOT TAKING CARE OFF
THE COMAPNY MR ANIL AMBANI JUST SITTING IN HIS OFFICE AND THIKING THAT HE HAS CREATED A GOOD COMPANY AND THAT HIS MEN WILL BRING FORTUNEBUT ALL IS OF IN VAIN HAVING LOT OR DAY ROBBERY PERSON WHO JUST DO FRAUD THING AND CHEATS AWAYTHE DISTRIBUTORS AND THE RETILERS AND THE CUSTOMERS ITS BEEN TWO MONTHS I HAVE NOT SETTLED MY CLAIMS TO THE RETAILERS WHERE THE SALEM CLUSTER HAS NOT CREDITED ANY AMOUNT TO MY ACCOUNT THIS A UNFAIR STATE

Dear Sir,
With core of my heart and with pain I regretted to inform you, that my Mobile No.[protected] was blocked on Friday, 22nd January, 2009 and I was told that it is temporarily for document verification only. I submitted my documents (Residential proof, PAN card and 2 photographs) on 23rd January, 10 at Reliance Gallery (Esteem Enterprises), Bhandup (W) (near Bhandup Railway station). Even I had given a letter on 9/2/2010 to Mr. Jatin Mehta, Manager at Bhandup. Inspite of several reminders in person in the gallery as well as help line, the result is zero till date and mobile could not be bring in working mode. Really it is very unfortunate and humiliating and giving unnecessarily tension to me. I am still hopeful that some action will be taken from your side at the earliest .
With regards,

Date: 2/3/2010
Dr. Virendra Kumar Tiwari
A-37, Satya Vijay Co. Hsg. Soc..
S.P.S.Road, Bhandup (W)
Mumbai- 400 061.

Hi I have been calling the reliance customer care regarding various issues that i have beeb facing with their product but so far not even once have I ever received a satisfactory reply from them. The various issues include low speed,no coverage,multiple errors and call disconnection by the customer care executives. The worst case of them all is case number[protected] and when i was calling the customer care to know the status the team leader by name Feroz of the chenai padi contact centre came on the line and said that am calling customer care too many times. This is the first time in history am hearing a customer care complain for calling them regarding a genuine issue. Please look into this issue.

Reliance BroadBand+
I have been cheated by Reliance Area Sales Manager & Executive.

The Reliance executive named Sachin who works under a Reliance Area Sales Manager named Yogesh Tiwari. He(Sachin) has collected 3000(Modem cost)and required documents but not given me acknowledgement or application receipt.

I am in India for just next 10 days and wanted to complete important work that was all made waste due to unethical business techniques of Reliance.

Sachin assured me to buy the product stating it will be activated in 3 hours but 3 days have past and it was a gimick to achieve monthend sales target.

The customer care when contacted states that backend office never received my information. So where has the information gone!! Passport details, Pan card etc.

This is a real serious offence. None of the managers are responding when contacted and so is the person (sachin) who has just vanished in thin air.

Contact of culprit executive:
Sachin: +91- [protected]


Correspondence address of Cheat Reliance Area Sales Manager is :
Yogesh Tiwari
Reliance Communication Ltd.
4th Floor, Godrej Millennium
9, Koregaon Park Road, Pune-411001
E-mail: yogesh.[protected]@relianceada.com

I recharged my Mobile using Installment Life Time Scheme of Rs. 99 for 12 months but after 13th Month it was out of service I once again made a lifetime recharge. Thereafter after every 6 months i have to make a lifetime recharge even after utilising Rs. 200 every 6 months. The customare care never reports the complain over & above that they don't have any information about my previous recharge details.

I am not at all happy with the Reliance Mobile. I think the Company should be awarded Worst Company of the year. They are eating up Public's Money and becoming Billionare.

My Humble request to those who are planning to buy a new connection don't ever buy Reliance Mobile if you value for Money

Hello,

Customer A/c Number :[protected]
Reliance Internet Service User ID[protected]

This is Abhishek and I am using Reliance Broadband Services for more than 18 months with regular payment of bills. The Broadband Services are very good but customer service is pathetic.

On Sunday 21-Feb-2010 my Internet was down, so I waited for 1day considering it may be some technical snag. But on Monday registered 22-Feb-2010 complain Request[protected] was given assurance that within 24hours problem would be solved. There was no turnaround and request was closed.

So again on 23-Feb-2010 opened new request[protected] but no resolution was given assurance that within 24hours problem would be solved. There was no turnaround and request was closed.

So again on 24-Feb-2010 opened new request[protected] but no resolution was given assurance that within 24hours problem would be solved. There was no turnaround and request was closed.

On 26-Feb-2010 I escalated this matter and was given new request[protected] was assigned to quick resolution team where a person came checked and found that internet cable was cut which comes to home. So he suggested another set of people will come for wiring. No resolution.

On 27-Feb-2010 I escalated this matter 2 persons came put efforts in changing wire but they realized that the new Internet cable which they had got for wiring was faulty.They also suggested that earlier Reliance used to provide (4 pair CAT-5 cable) now they provide (2 pair cable). So this definitely proves that Reliance is using substandard and cheap quality infrastructure. Support person assured that they need to get new cable tomorrow morning.

On 28-Feb-2010 no response. There was no turnaround and request was closed. Again called up to open new request[protected] was given assurance that within 24hours problem would be solved.

So starting Sunday 21-Feb-2010 till today Sunday 28-Feb-2010 no resolution is provided. As a consumer iam following up for seven days continuously with out any resolution. Please can anyone help this needs to be escalated to higher authorities. Reliance customer care has no coordination with support teams and no maintaining of SLA. Current status is that still the wire is cut and just keep receviing calls from Reliance response team but no actual resolution.

As per Reliance Bill No. :[protected] on November 2009 I have paid Total Charges 8,812.97 including taxes for Yearly plan till December 2010. As a customer need to get support.

Sir,
I had taken a Reliance mobile GSM connection no. - [protected] in the last week of December 2009 in Hyderabad. I had submitted all the required documents during getting the new connection. However within a week my connection was deactivated and the reason that was cited was that the documents were not submitted. On hearing this I had gone to the Reliance Web World near Paradise circle Secunderabad for again submitting my documents. On doing this my connection was re activated, however after 10 days, the connection was again deactivated and the reason was unknown to me. After this I had visited the Reliance Communication Web World near Paradise Circle Secunderabad twice and submitted the required documents. But all my efforts were in vain as even to this date my connection has not been restored. I don't know whether this is what you call customer friendly service. The service dished out to me was truly pathetic.

THE SERVICES OF MY RELIACE PREPAID MOBILE NUMBER [protected] WERE TERMINATED WITHOUT ANY REASON & PRIOR NOTICE. CUSTOMERCARE EXECUTIVES WHEN CONTACTED VIA EMAIL ONLY STATED THAT THE NUMBER IS DEPROVISIONED & WILL NOT BE ACTIVATED EVER.SIMILAR INCIDENT HAPPENED IN DECEMBER 2009BUT AT THAT TIME MY SERVICES WERE RESUMED & I WAS ASKED TO SUBMIT MY ID & ADDRESS PROOF WHICH I DID. AT BOTH TIMES MY BALANCE & TARRIF PLAN WERE CONFISCATED

my reliance number is [protected]. i recharge my number on 13-02 with rs.30 after gettting message and talking to customer care that in recharge of 30 customer will get 25 TT and 20 STD mins. but the beneift is not credited till date after several complains.following are the complain numbers:
[protected] on 18/02
[protected] on 23/02
[protected] on 26/02
what is the difficulty company is having in crediting the deserving benefit in customer's account?

Request for continue the facility of my unlimited 995 plan, same as other plan

Dear sir/madam

I had activated my unlimited 995 on 25th of july.That time there were so many facilities including free calling on RTL nos. of bihar,mp,etc. But from 18th of august free calling on RTL nos. was closed from total plans and onnet packs.After sometime you provided a new onnet pack of 149. Which is activated in every plan except my unlimited 995 and 770.Right now i am in mumbai and i have to face a lot of problems. I cannot change my no. and i cannot change my plan. What should I do? I have also sent my request to nodal officer sir but i not get any resolution.
Please attention on me and do needful.Thanking you.

MY MOBILE NO. IS [protected] FOR FURTHER DETAILS. MY EMAIL ID IS [protected]@GMAIL.COM

Dear Sir/Mam,
This is Namdev Veer has been paid 400/- Rs to take post paid connection of Reliance to Reliance Communication Sales Executive Mr Jay who is working with Reliance Communication in Pune ( Hadapsar Branch) against that he has given me receipt of 400 Rs.before that i had seen him at Reliance Communication Hadapsar Pune Branch.

On dated 25 Feb 2010 I went to meet him R Com Office i came to know he has done same cases 2 or 3 time so that he leave from job.

Below is receipt declaration:-
Barcoad No [protected]
Date 08.02.2011
Contact No of Mr Jay [protected] and [protected].
Deposite 250 Rs + Activation 150 Rs = 400 Rs.

Ducument Given to Mr Jay
1) Ration Card Zerox Copy
2) Pan Card Zerox Copy.
3) 2 Photo Copy

I am eagerly waiting for your favourable reply.

Regard,
Namdev Veer
[protected].

Pls be informed I am Reliance Netconnect Prepaid customer who is availing your services through the No.[protected].

Regret in informing that I had a very worse experience with using your prepaid services. From Last two consecutive month January & February I recharged my connection with Rupees 250 which gave me the entitlement for the usage of 300 MB. I might have been used maximum up to 150MB for both the months but your record reflects the utilization of 300MB. When I asked for the complete details of data usage (Days wise) your customer service conveyed their helplessness in this regard. It’s very ridicules to listen such type of excuse from this internet era that “Sir, I Can only provide you the usage details of last two days”. I have filed my complaint against the Ref. No 16457760/DT. 20.02.10 & expect the credit transfer against wrong deduction or satisfactory explanation.

An early reply will be highly appreciated.

Regards
Amit Kr.
Mob-[protected]
Braodband No- [protected]

Hello Sir,

I have taken a Reliance Net connect Broadband + wireless internet connection.

I have invested almost 4500/- for this plan thinking that it will be an onetime invetment with 3.1 Mbps speed.Intially when I used it the service was OK and speed was also good.But now i am using this for chatting and talking to my wife and very sorry to say that the speed has reduced to 2-3 Kbps. which is nothing and almost like no internet connection.I feel like I am frustated and cannot go for another connection again as I have already invested and there is no improvement in the customer care service also.

Please help me in this service for which I shall be grateful to you.

My Reliance number is [protected]

I have got the reliance netconnect broadband connection for over 2 months now. I have been trying to register my account online in order to check on the daily usage. However inspite of making n number of phone calls to the customer service, the same is still unresolved. Every time i call them I have to start the entire story all over from ground zero. If asked to transfer my call to a supervisor, all of them seem to too busy with their meetings all the time, they just dont have time to speak to a customer. Finally , i got to speak to a supervisor
by the name "Sameer A" who promised to call me back within 12 hours with an update. Its been more than 36 hours & I am still waiting for the same.

[protected] - This is the reference number for the issue that I am talking about.

This has definitely been a terrible experience of customer service. I would really like to take up this issue to the next level . When it comes to sending the monthly bill, there is no delay at all from their end. & when you talk about resolving an issue, such is an experience.

Dear sir,
I purchased reliance netconnect broadband plus on 4th of feb 2010..from that day i`m not getting the speed of 3.1 mbps.I`m getting only 200 to 300 kbps surfing speed and 10 to 20 kbps downloading speed.At the night after 9 pm i`m even not able to open any site.I`ve registered many complain but they always say that ur we r working on it.Today is 25th of feb.I stay at wakad pune.My data card number is [protected].My complain number is[protected].Now plz suggest me what should i do?

Regards.....

Sumit Kumar

My name is Pramod Kanodia and i am using Reliance Prepaid Mobile since 4 years.
My mobile number is[protected].
I have previously used caller tune facility. And after getting fed off o[censored]nnecessary balance deduction from my Pre-Paid account, i deactivated from the service.
After one year i again subscribed to Caller Tune service, this time also unnecessary balance is deducted from my account.
I have downloaded "Ibne Batuta" caller tune on 27-1-10 and i got message from the company that it will be renewed on 26-2-10, then also company have deducted 10 Rs from my account on 24-2-10, WHY ?
when the renewal date is 26th then why you have deducted on 24th, Answer Me ?
Please help me and solve my query.
Thanking You,
Pramod Kanodia