Reliance Communications Complaints & Reviews

Even i have not subscribed for Reliance CRBT service I received a SMS ( Mob no. [protected]) that "Your Subscription to CRBT service has been renewed at Rs.30/- for a period of 30 days" To unscribe SMS. UNSUB 1003 TO 155223.(toll free)"When I send SMS TO UNSUB 1003 TO 155223. MESSAGE IS NOT GOING. (Returned as +155223 No default configuration).
Why are u cheating people like this ...take any action as soon as possible

Hi All,
I had raised a closure request from my reliance data card (USB) Post paid connection and it was processed with an transaction id/reference no. Someday later a customer service from reliance called me up and asked me if i would re consider it. At that time due to circumstances i was willing to continue it for some 4 or 5 more months i said yes. But my data card was not working.
After that I called them (customer service) up and asked if my connection is restored i was told that you had raised a closure request and it is processed we cannot restore your connection. When i told them about the call i received they asked me for a transaction id/reference no which i did not have as it was not given by the caller, they said we cannot do anything now so i thought it is fine and waited for the final bill. The bill came for the month i should pay (for the month i raised the closure request) and after that another bill came by....
When i inquired about it, I came to know that only my post paid connection was suspended and my services are not as customer, hence the bill will be generated with the full rental. Here is the interesting part, when i told them the above story they said sorry the device will not work (as once postpaid connection is deactivated cannot be reactivated though i received many promises that the connection will be reactivated) but we will charge you until the services are terminated completely. I was offered to change it to prepaid but i refused because of the policy to charge customer with full rental even though they knew very well that the customer has no use with the device that he or she posses.

Points to remember:
[protected][protected]
1. When you want to close the connection make sure that the services+connection is terminated completely (As customer service will not provide you any clear picture when they tell you "yes we have processed your request").

2. Whenever you raise a request or say yes to a offer/consideration given by customer care do not forget to get a reference no/transaction id.

3. When a postpaid data card connection is suspended, the device cannot be reactivated, but the full rental bill will be generated without fail every month until you terminate the services completely :). I am still not clear what is meant by suspending and closing/terminating the service completely. (The policy is very unfriendly that you will have no use of the datacard you posses but full rental bill will generated every month. The only option you have to reuse the datacard is that change it to prepaid)

4. Never trust the customer care to give you enough information ask for it if you have any doubts never assume.

5. Read the above 4 points again so that you will not forget :)

By,
Unsatisfied customer of Reliance Datacard (Arun.S)
Chennai

Sir,

I am broadband wireline customer of Reliance communications for the last on year.
During the past 10 out of 12 months my monthly bills rarely exceeded Rs.880.
However during Jan 2010 I was sent a bill of Rs.7957.00 I had approached the company for details of my usage regarding the time and amount of data traffic which the company was not able to provide. My main use of internet is for using the email. My kids use the internet for completing their homework assignments.

During February I noticed that on some occasions when I tried to login, I was not directed to the log in page but directly connected without login. When I had gone to the homepage I noticed a different user id other than mine and before I could note it down the screen had closed. On some occasions in February 2010 , when I tried to login I was not allowed to log in, and an error message displayed stating that user has already logged in and that access was denied. I had sent a complaint to the customer care but I did not get any reply. Last week when I tried to log in I got a message stating that my account has been temporarily suspended. On further enquiry I learnt that my account had run up a bill of Rs 14500.00 for February 2010 alone. I am confident that my account has been hacked into and used illegally by another Reliance user and Reliance communications has no way of finding out the culpable party. While I had paid tha Jan'2010 bill in good faith that such a thing would not recur, the February bill proved my undoing.

I connect to Reliance broadband connection only through my Desktop at home.
Hence it would be possible to identify the other user who had been illegally using my account and running up such a monstrous usage bill. The Network Interface Card (NIC) has unique physical address even though the IP addresses are shared within an ISP, Reliance communications should be able to provide the details of the user who has been using my account illegally but Reliance customer support team has been parroting that their account ids and pwds cannot be hacked. Unless Reliance tells what mechanism/product it uses to protect user ids and pwds it would be difficult to have faith on the usage billing. While I have asked Reliance communication to terminate their connection, I am at a loss about what to do about the bill amount since Reliance communications data on usage is very sketchy. I do not want such incidents be repeated for other consumers. Our government has given licenses to Reliance communications in the faith that they will be able to protect customer privacy, but Reliance communication has failed to do so.

Regards

I.Gunalan

Dear Concerened,

Some one is missusing my mobile number, This person called Puneet goes to relaince mobile subscriber for activation of mobile number and charges a activation fee of Rs.[protected], and provides my mobile number to them,
and he gives his office nubmer as[protected]. Now i am recieving many call regarding the same to activate their mobile number.

Please note that my number is [protected] & my name is Sanjay Pratap Singh- and i have nothing to do with reliance or its frenchaises.
If some one is giving my number as reliance person is totally wrong & illegal.

Regards,

Sanjay Pratap Singh

Hi,

With reference to your mail dated 27/01/10. I would like to request a refund of the amount without further delay.
As mentioned earlier in the mail dated 14/01/10, I do not have am acknowledgement slip.
The only proof of the investment is the bank statement which indicates the debit from my account for the said investment.

If you prefer, I will be glad to FAX / MAIL or HAND DELIVER the copy or even the actual BANK STATEMENT.

Kindly revert at the earliest as this is seriously starting to cause a concern.

Regards,
Pushkar.


On Sat, Feb 6, 2010 at 12:10 PM, RMF Customer Care <[protected]@reliancemutual.com> wrote:


Dear Investor,

We thank you for writing to Reliance Mutual Fund.

With reference to your email dated 27/01/2010, regarding purchase transaction, we understand your query, However, we request you to provide the scan copy of your acknowledgment slip with time stamp to enabling us to assist you further.

For any further information or assistance, please contact us on our 24 hours Customer Service Centre[protected]toll free) or[protected]Non reliance users need to prefix the local area code). You can also write to us at [protected]@reliancemutual.com.

We would be happy to assist you.

We value your investment and thank you for your trust in Reliance Mutual Fund.

Regards,

B.Priya
Customer Care
Reliance Mutual Fund

PS: You may avail our IVR services for Account Statement, last five Transactions, latest NAV and Account Balance by contacting our Customer Service Centre at[protected]Non reliance users need to prefix the local area code) or Toll Free number[protected].

You may also avail our IPIN (Internet Personal Identification Number) facility to view and transact your investments online. Kindly download the IPIN agreement form from our website www.reliancemutual.com.



-----Original Message-----
From: "Pushkar Rege" <regepushkar.[protected]@gmail.com>
Received: 1/27/2010 8:19 PM
To: "RMF Customer Care" <[protected]@reliancemutual.com>
Subject: Re: FW: Contact Us - Others - please fill in the comments box [1456758:849571]

Good Evening,


Thank you for the investigation. Kindly allow me to ask the following.


1) If the units are alloted then what will be the end result?
The reason for this question is the investment was for 3 years which concluded in September 2009. This was unit linked investment.Will this result in an additional lock-in period OR does it mean that the invested funds will be disbursed as per the maturity value?


2) Will a refund result in non- beneficial investment? i.e. only the original amount?


Kindly allow me to understand the above given scenarios.


Thanks and regards,
Pushkar Sunil Rege.


On Wed, Jan 27, 2010 at 5:42 PM, RMF Customer Care <[protected]@reliancemutual.com> wrote:


Dear Investor,

We thank you for writing to Reliance Mutual Fund.

With reference to your email dated 18/01/2010, regarding your purchase transaction, we request you to confirm whether to allot the units for the cheque transaction or refund the amount.

For any further information or assistance, please contact us on our 24 hours Customer Service Centre[protected]toll free) or[protected]Non reliance users need to prefix the local area code). You can also write to us at [protected]@reliancemutual.com.

We would be happy to assist you.

We value your investment and thank you for your trust in Reliance Mutual Fund.

Regards,

B.Priya
Customer Care
Reliance Mutual Fund

PS: You may avail our IVR services for Account Statement, last five Transactions, latest NAV and Account Balance by contacting our Customer Service Centre at[protected]Non reliance users need to prefix the local area code) or Toll Free number[protected].

You may also avail our IPIN (Internet Personal Identification Number) facility to view and transact your investments online. Kindly download the IPIN agreement form from our website www.reliancemutual.com.


> -----Original Message-----
> From: "RMF Customer Care" <[protected]@reliancemutual.com>
> Sent: 1/18/2010 11:06 AM
> To: "Pushkar Rege" <regepushkar.[protected]@gmail.com>
> Subject: Re: FW: Contact Us - Others - please fill in the comments box [1456758:847253]
>
>
> Dear Investor,
>
> We thank you for writing to Reliance Mutual Fund.
>
> With reference to your email dated 14/01/2010, regarding purchase related, we wish to inform you that we are investigating this issue and shall revert to you within 7 working days.
>
> We have registered a complaint for this under the Service Request No. 07609997.
>
> We request your cooperation in the interim.
>
> For any further information or assistance, please contact us on our 24 hours Customer Service Centre[protected]toll free) or[protected]Non reliance users need to prefix the local area code). You can also write to us at [protected]@reliancemutual.com.
>
> We would be happy to assist you.
>
> We value your investment and thank you for your trust in Reliance Mutual Fund.
>
> Regards,
>
> B.Priya
> Customer Care
> Reliance Mutual Fund
>
> PS: You may avail our IVR services for Account Statement, last five Transactions, latest NAV and Account Balance by contacting our Customer Service Centre at[protected]Non reliance users need to prefix the local area code) or Toll Free number[protected].
>
> You may also avail our IPIN (Internet Personal Identification Number) facility to view and transact your investments online. Kindly download the IPIN agreement form from our website www.reliancemutual.com.
>
>
>
> -----Original Message-----
> From: "Pushkar Rege" <regepushkar.[protected]@gmail.com>
> Received: 1/14/2010 10:41 AM
> To: "RMF Customer Care" <[protected]@reliancemutual.com>
> Subject: Re: FW: Contact Us - Others - please fill in the comments box [1456758:842551]
>
>
> Good morning B.Priya,
>
> As I mentioned earlier, The only proof that I have is my bank statement.
> Attached is a screen shot of my statement from the ICICI online banking.
> If you prefer I can FAX / Courier a physical copy of my statement.
>
> Kindly understand my limitations as well. This has gone way past my patience level as well.
> 10,000 is not a small amount, especially when invested in mutual funds for a tenure of 3 years.
>
> Requesting your immediate attention and detailed investigation.
>
> Thanks and regards,
> Pushkar S. Rege.
>
>
> On Wed, Jan 13, 2010 at 12:21 PM, RMF Customer Care <[protected]@reliancemutual.com> wrote:
>
>
> Dear Investor,
>
> We thank you for writing to Reliance Mutual Fund.
>
> With reference to your email dated 12/01/2010, regarding accounts details, we regret to inform you that we are unable to trace your account details with the below mentioned details.
>
> Hence, we request you to provide the acknowledgement slip at the time of purchase to enabling us to investigate further.
>
> For any further information or assistance, please contact us on our 24 hours Customer Service Centre[protected]toll free) or[protected]Non reliance users need to prefix the local area code). You can also write to us at [protected]@reliancemutual.com.
>
> We would be happy to assist you.
>
> We value your investment and thank you for your trust in Reliance Mutual Fund.
>
> Regards,
>
> B.Priya
> Customer Care
> Reliance Mutual Fund
>
> PS: You may avail our IVR services for Account Statement, last five Transactions, latest NAV and Account Balance by contacting our Customer Service Centre at[protected]Non reliance users need to prefix the local area code) or Toll Free number[protected].
>
> You may also avail our IPIN (Internet Personal Identification Number) facility to view and transact your investments online. Kindly download the IPIN agreement form from our website www.reliancemutual.com.
>
>
>
> -----Original Message-----
> From: "Pushkar Rege" <regepushkar.[protected]@gmail.com>
> Received: 1/12/2010 9:17 AM
> To: "RMF Customer Care" <[protected]@reliancemutual.com>
> Subject: Re: FW: Contact Us - Others - please fill in the comments box [1456758:838415]
>
>
> Hi,
>
> Here are my details.
>
> 1) Application number --- WAS NOT PROVIDED
> 2) Date of investment --- 4th SEPTEMBER 2006
> 3) Name of the investor--- PUSHKAR SUNIL REGE
> through Samata Investment&Services , 37, 3rd Mahalaxmi Chambers, Maruthi Lane Fort, Mumbai
> 4) PAN --- AGOPR0046B
> 5) Bank details --- ICICI BANK, CHEQUE NUMBER-- 272175, AMOUNT-- 10,000
>
>
> Allow me any clarifications if required.
> Kindly understand how frustrating this is and action accordingly.
>
> Awaiting a genuine response.
>
> Thanks and regards,
> Pushkar.
>
>
>
>
> On Sat, Jan 9, 2010 at 1:47 PM, RMF Customer Care <[protected]@reliancemutual.com> wrote:
>
>
> Dear Investor,
>
> We thank you for writing to Reliance Mutual Fund.
>
> With reference to your email received today, regarding investment details, we regret to inform you that we are unable to trace your account details with the below mentioned details. Hence, we request you to provide the following information to retrieve your account details and assist you further.
>
> 1) Application number
> 2) Date of investment
> 3) Name of the investor
> 4) PAN
> 5) Bank details
>
> For any further information or assistance, please contact us on our 24 hours Customer Service Centre[protected]toll free) or[protected]Non reliance users need to prefix the local area code). You can also write to us at [protected]@reliancemutual.com.
>
> We would be happy to assist you.
>
> We value your investment and thank you for your trust in Reliance Mutual Fund.
>
> Regards,
>
> B.Priya
> Customer Care
> Reliance Mutual Fund
>
> PS: You may avail our IVR services for Account Statement, last five Transactions, latest NAV and Account Balance by contacting our Customer Service Centre at[protected]Non reliance users need to prefix the local area code) or Toll Free number[protected].
>
> You may also avail our IPIN (Internet Personal Identification Number) facility to view and transact your investments online. Kindly download the IPIN agreement form from our website www.reliancemutual.com.
>
>
> -----Original Message-----
> From: [protected]@reliancemutual.com
> Received: 1/9/2010 10:09 AM
> To: [protected]@reliancemutual.com
> Subject: FW: Contact Us - Others - please fill in the comments box
>
>
>
> Contact Us Form
> *Reference ID:0074336
> *Name:Pushkar Sunil Rege
> *Email ID:regepushkar.[protected]@gmail.com
> *Phone Number:[protected]
> *Subject:Others - please fill in the comments box
> City:Mumbai
> NRI-City:
> Folio Number:
> Comments:This is in regards to an investment of Rs. 10000 made on 4th September 2006 under RELIANCE TAX SAVER ELSS FUND. This investment was done via ICICI bank (cheque # 272175). Till date i have recieved no portfolio although the amount was deducted on the date mentioned above. The transaction clearly is displayed in my bank statements.Requesting a prompt and effective response. It would be appriciated if i am provided with the details and the measures i need to encash the same.
>
>
> --001485f99caa1ff915047d18ebaa--

dear consumer forum,
I have a reliance internet connection. Last month, my net connection was discontinued by the service provider because of non payment of bill due to myself being out of station. Later i was called by the company's representative stating that that my next due payment date will start from the day i pay the bill. But recently i got a bill with old days, i.e. i have been charged for the days during which the service provider has disconnected the service.
It is very shame for company like Reliance which fool customers and try to over charge as per their convenience, rather than customer's convenience.
I request u take up the case so that they donot pass contradictoru information and charge for the service they actuall provide.

Hi Reliance Broadband+,

I am accepting my defeat today. I can not fight with you guys. You guys are just gone case. Leave apart this serious issue for which now I am following since almost 1 Month, your broadbad connection itself is not working since last evening. When I try broadband+ no signals apears. And when I try hybrid mode signals appears but get error "Remote computer not responding". This is not acceptable man not at all now. Enough is enough.

You know what I lost since 1 month:

1) Almost 20 Hours talking with diffent variety of animals from Reliance ADA.
2) Almost 10 hours for writing this mail.
3) My Mental peace and loving nature.
4) Work which I can do with good Broadband speed, it took almost 60 more hours.
5) Today I could not apply to IPO online because connection is not getting established since last evening. This is hell man, hell.

So all in all I lost almost valuebles worth 8 days * 2000 par day + IPO profit. And precious thing "my peace and loving nature".

Now as you guys are not at all listening so why I am writing again and again? Good question right?

Well, tomorrow I will vist Aundh Branch with this all printout. What I will do there is this?

1) Will return back all their devices and get back my entire money.
2) Will charge them Rs 20,000/ for my valuable time.
3) Other things which you can not give me back is "My Peace" but as you guys simply do not respect customer. I will charge 1 laces for that.

Respected People in Cc: Please take strict action against Reliance Communication for troubling people like me by offering such a lost product and worst services. They do not at all listen customer, leave apart respect and resolution.

Rahul
Cell: [protected]
Reliance MDN Number: [protected]
Location: Pune, Pimple Saudagar
Email id: [protected]@gmail.com



[protected][protected][protected][protected]
From: Netconnect.[protected]@relianceada.com [mailto:Netconnect.[protected]@relianceada.com]
Sent: Wednesday, February 10, 2010 9:14 PM
To: Rahul Paliwal
Subject: RE:'ADAG=[protected]' Re: Speed Issue in your so hyped Broadband+ data card. Take this serious. (Pimple-Saudagar-Pune)


Dear Mr. Paliwal,



This is with reference to your mail received at Netconnect Broadband+.



Please find the information for the following issue mentioned by you:

Network Coverage issue:

As per the telephonic conversation had with you on your alternate number [protected]. please note that your issue has been escalated and are working on it. We are working on it and will get back to you soon.

Also we would like to inform that your complaint has been forwarded to the Network department for further investigation.

We understand your concern and deeply regret the inconvenience caused to you.

We would appreciate your patience and co-operation in this regard.

However, if you face any issue kindly revert. We will be glad to assist you.


Regards,



Perwaiz Alam

Netconnect Broadband

Reliance Communications



For further details, you can visit our website http://www.rcom.co.in or write to us at netconnect.[protected]@relianceada.com or fax us at[protected].



You can also call Reliance Customer Care at *355, 30335555 &[protected].



You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services. Please register yourself on the portal. For difficulties in registration, please write to [protected]@relianceada.com.



"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.



The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

-----Original Message-----
From: Rahul Paliwal ([protected]@gmail.com)
Date: Wednesday, February 10, 2010 09:58 AM
To: Netconnect.[protected]@relianceada.com (Netconnect.[protected]@relianceada.com)
Cc: netconnect.broadband (Rcomnodalofficer.[protected]@relianceada.com); Rcomnodalofficer.MP (Rcomnodalofficer.[protected]@relianceada.com); Rcomappellateauthority.MP (Rcomappellateauthority.[protected]@relianceada.com); serviceassurancecell ([protected]@relianceada.com); customercare ([protected]@relianceada.com)
Subject: Re: Speed Issue in your so hyped Broadband+ data card. Take this serious. (Pimple-Saudagar-Pune)

Let me warn you again:


Today EOD I need Issue resolved
Or
Do let me know the outlet in Pune near Aundh where I can go and deposit this hell product and can take back my money. I need contact number too so I need not to waste my time again to return back this product.

No Thanks & No Regards,
Rahul Kumar Paliwal

Cell-->[protected]

"Stop competing against a rival and instead start competing against the situation"




On Wed, Feb 10, 2010 at 2:00 AM, Netconnect.[protected]@relianceada.com <Netconnect.[protected]@relianceada.com> wrote:

Dear Mr.Paliwal,



This is with reference to your mail received at Netconnect Broadband+ regarding Coverage Related Issue, please note that your complaint has already been registered vide Service Request ID[protected] and we will respond you within 14 hours.

However, we understand your concern and apologies for the inconvenience caused to you.

Kindly be assured that we would do our best to assist you with your concern.

Further assistance regarding termination of your Netconnect Broadband connection, we request you to reconsider your decision and give us an opportunity to serve you better.


Regards,


Pawan Bhatt

Netconnect Broadband

Reliance Communications



For further details, you can visit our website http://www.rcom.co.in or write to us at netconnect.[protected]@relianceada.com or fax us at[protected].



You can also call Reliance Customer Care at *355, 30335555 &[protected].



You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services. Please register yourself on the portal. For difficulties in registration, please write to [protected]@relianceada.com.



"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.



The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.


-----Original Message-----
From: Rahul Paliwal ([protected]@gmail.com)
Date: Tuesday, February 09, 2010 11:19 PM
To: Netconnect.[protected]@relianceada.com (Rcomnodalofficer.[protected]@relianceada.com); Rcomappellateauthority.MH (Rcomappellateauthority.[protected]@relianceada.com); broadband ([protected]@relianceada.com); Rcomnodalofficer.MP (Rcomnodalofficer.[protected]@relianceada.com); Rcomappellateauthority.MP (Rcomappellateauthority.[protected]@relianceada.com); services ([protected]@relianceada.com); serviceassurancecell ([protected]@relianceada.com); datacard.support (datacard.[protected]@relianceada.com); netconnect.broadband (netconnect.[protected]@relianceada.com)
Cc: customercare ([protected]@relianceada.com)
Subject: Re: Speed Issue in your so hyped Broadband+ data card. Take this serious. (Pimple-Saudagar-Pune)

Updates:


Well after almost 1 months struggle I got deadline for this BIG Issue which is going to end tomorrow. So tomorrow is the last date to resolve this.


Let me warn you guys proactively, if this will not get resolved then do let me know the outlet in Pune near Aundh where I can go and deposit this hell product and can take back my money. Though I lost my lots of precious time on you and poor speed.

And let me tell you that I need minimum 1 mbps speed at any time in Pune (I am fine with exception) where you claim 3 mbps speed (So 1/3 rd of speed I am agree with).



No Thanks
Rahul Kumar Paliwal

Cell-->[protected]

"Stop competing against a rival and instead start competing against the situation"




2010/2/5 Rahul Paliwal <[protected]@gmail.com>

Well Guys,


Updates:
Poor speed issue is still alive. I finallly got few phone calls and netword people visited 2 days back and agreed that there is serious speed issue.


But as usual there is no resolution and I am sending one screen shot which says how poor the speed is as PING is also not working with google.com.


So just to let you know that until this issue get resolved I am not going to pay the bill for this period. And yes I would give 2 final days to you to resolve this other wise give me my money back and take your hell product back.


I also tried to reach Maharashtra Nodal/ Appeal authority but as usual they are smart enough to not to pick the phone up.


No Thanks & No Regards,
Rahul Kumar Paliwal

Cell-->[protected]

"Stop competing against a rival and instead start competing against the situation"




2010/1/28 Rahul Paliwal <[protected]@gmail.com>

Great Guys. No response yet. Amazing. Keep it doing.


So I did not paid the bill and will not pay future bill until Issue get resolved. Just 1 day, then I will reach to TRAI.


My location of Issue: Pune, Pimple Saudagar


Rahul K Paliwal

Cell-->[protected]

"Stop competing against a rival and instead start competing against the situation"



On Wed, Jan 27, 2010 at 10:47 AM, Rahul Paliwal <[protected]@gmail.com> wrote:

Hi Guys,


As no resolution and response yet, here is what I am going to do (as you are not doing anything):


1) Will not pay the BILL until I get the speed of 3.1 MBPS (bill payment due today).
2) After 2 days I will reach to TRAI.



No Thanks & No Regards,
Rahul K Paliwal

Pune
Cell-->[protected]

"Stop competing against a rival and instead start competing against the situation"



On Fri, Jan 22, 2010 at 12:01 AM, Rahul Paliwal <[protected]@gmail.com> wrote:

So no response to this mail at all. I like it. Finally I did give a call to customer care and registered a complaint no:[protected]. Customer care was also agree that I am receiving very less speed..


Hey guys let me warn you up, after getting frustrated with 1X data card where Nodal officer also accepted speed issue from reliance network side, I chosen Broadband+. But if I still do not receive enough speed then it must be shameful to you and this time I will move to consumer court. Enough is enough and please do not break my patience.


Act on this as soon as possible. Ping on www.google.com is not working..


No Thanks & No Regards,
Rahul Kumar Paliwal


Cell-->[protected]
"Stop competing against a rival and instead start competing against the situation"




2010/1/20 Rahul Paliwal <[protected]@gmail.com>


No response since last 24 hours! So you guys are going to provide me this type of services?
If so then do let me know as soon as possible so I can through away all these reliance device and can enjoy my life.


I am getting timeout error with Ping utility while using your so hyped Broadband+ data card, you must have shame on this. I hope I will get this resolved in next 12 hours, otherwise let me warn you that I will abuse you like anything apart from going to Consumer court.



Thanks & Regards,
Rahul K Paliwal


Cell-->[protected]

"Stop competing against a rival and instead start competing against the situation"



On Wed, Jan 20, 2010 at 12:12 AM, Rahul Paliwal <[protected]@gmail.com> wrote:

Hey Guys,


Finally you did the miracle and I am getting services activated.


Now I got into second trouble which is I am not getting speed of in fact net connect leave apart Broadband+. So the bottom line is I am getting very slow speed with your so hyped marketed product Broadband+. I am getting 3-4KBPS download and 1.5KBPS as upload speed.


Take this very serious because I did everything to get a good product and you are offering bad product and hell services.




Below are the details you asked:
Error message.
----Very Low speed
Operating system type.
----Vista
Data card make and model.
----Huawei cs1260
Desktop/laptop make and model.
----HP Pavilion dv6000
Complete address.
----A3-404, PLANET MILLENNIUM SOCIETY, PIMPLE SAUDAGAR, NEAR RAKHCHAK CHOWK
AUNDH-CAMP, PUNE-427001
Best time to contact you at alternate contact number.
----ANY

Thanks & Regards,
Rahul K Paliwal


Cell-->[protected]

"Stop competing against a rival and instead start competing against the situation"



2010/1/18 Netconnect.[protected]@relianceada.com <Netconnect.[protected]@relianceada.com>


Dear Mr. Paliwal,



This is with reference to your mail regarding Netconnect Broadband number [protected].



Please find the resolution for the issue mentioned by you:

Activation of services.
Please note that your services are activated as our records.

Further if you face any issue with this, then we request you to kindly revert us with following details:
Error message.
Operating system type.
Data card make and model.
Desktop/laptop make and model.
Complete address...
Best time to contact you at alternate contact number.
Regards,


Jitendra Roy

Netconnect Broadband

Reliance Communications


For further details, you can visit our website http://www.rcom.co..in or write to us at netconnect.[protected]@relianceada.com or fax us at[protected].



You can also call Reliance Customer Care at *355, 30335555 &[protected].



You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services. Please register yourself on the portal. For difficulties in registration, please write to [protected]@relianceada.com.



"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.



The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.


-----Original Message-----
From: Rahul Paliwal ([protected]@gmail.com)
Date: Sunday, January 17, 2010 09:59 AM
To: serviceassurancecell ([protected]@relianceada.com); netconnect.broadband (Rcomnodalofficer.[protected]@relianceada.com); Rcomnodalofficer.MP (Rcomnodalofficer.[protected]@relianceada.com); Rcomappellateauthority.[protected]@relianceada.com (Rcomappellateauthority.[protected]@relianceada.com); netconnect.broadband (netconnect.[protected]@relianceada.com); customercare ([protected]@relianceada.com); Rcomappellateauthority.[protected]@relianceada.com (Rcomappellateauthority.[protected]@relianceada.com)
Subject: Re: Acknowledgement Mail

Hey Office Office Guys,
Just want to know one simple bloody information after 3 days whether my netconnect to broadband is activated or not? I have not received any resolution and can see that you hell guys are playing mail-mail game. You transfer this to Data card and Datacard people transfered this to netconnect (ADAG=[protected]. I am really impressed that you are proving my prediction and playing mail-mail game as usual..
I am very sorry that I have chosen reliance services again and trusted you guys.


I have few other issue list pending for net connect but lets not discuss them.


Is any sensible person can feel my frustration?


No Thanks & No Regards,
Rahul K Paliwal

"Stop competing against a rival and instead start competing against the situation"



On Sat, Jan 16, 2010 at 1:34 PM, [protected]@relianceada.com <[protected]@relianceada.com> wrote:

Dear Customer,

This is in reference to your mail received at Service Assurance Cell, please note that we have forwarded it to Customer Care team of data card (datacard.[protected]@relianceada.com). One of our executives will be in touch with you shortly.

We appreciate your cooperation in this regards.

Yours sincerely,

Paresh Kumbhar
Service Assurance Cell
Reliance Communications

"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

-----Original Message-----
From: Rahul Paliwal ([protected]@gmail.com)
Date: Saturday, January 16, 2010 11:07 AM
To: [protected]@relianceada.com ([protected]@relianceada.com); Rcomnodalofficer.[protected]@relianceada.com (Rcomnodalofficer.[protected]@relianceada.com); RCOMNodalOfficer..[protected]@relianceada.com (RCOMNodalOfficer.[protected]@relianceada.com); Rcomappellateauthority ([protected]@relianceada.com); Rcomappellateauthority.[protected]@relianceada.com (Rcomappellateauthority.[protected]@relianceada.com)
Subject: Re: [protected] Netconnect to Broadband

Any update please.

Thanks & Regards,
Rahul K Paliwal

Cell-->[protected]

"Stop competing against a rival and instead start competing against the situation"



On Fri, Jan 15, 2010 at 4:51 PM, Paliwal, Rahul


Hi,

I have done a new mistake to upgrade my Netconnect [protected] to Broadband on 14 Jan at MG Road Branch Pune, I am sorry for that. I spend 1 hour there for any issue but they make me sure that it will get activated in 2 hours after you activate the number.

But it is not activate yet. I am trying to call them and spoke to Vikas, Rahul, Poonam, Amar, but nobody is responding now. This is frustrating. Even they are not picking up the phone. All guys told me to comeback in 30 minutes.

Can you do sometings ASAP.

Cell: [protected]
Many Thanks and Regards
Rahul Kumar Paliwal

My[protected] Number has been terminated without any communication with us.

i have already sent many mails to relince nodal officer but there is no reply from them.

we had a very good payment track record with reliance for almost 3 years. i cant understand how come they terminated the service.

Dear Sir/Madam,
I Mr. Rohit Dinanath Karpe purchased Reliance data card for Rs. 3000/- and i used the same in postpaid. That data card was not used by me for 3 to 4 months still Reliance send me bill of the same. I have paid all that bills of reliance and request them to close the postpaid connection and issue me new pre paid connection. They charge me Rs. 220/- for new pre paid connection but its not working from day one[at least from 20 days before] We have talk to customer care and to Bajirao Road pune Web world also but they are not solving the proble and taking the matter very casualy.
Can i do a case against them ? What is the procedure for it ?
my contact no is [protected] off:[protected]/24433746.

My reliance netconnect high speed 1X modem was inactive from[protected]. I came to know that the problem was because of delay in payment by duedate, which was on[protected]. I paid the bill on[protected] at Baroda, Chakli Circle, Gotri Road branch. The service was not activated. Again I had to visit the customer service on[protected], 03:00 PM. When they checked, my outgoing service was barred. They said it will be alright in 3-4 hours. When I checked it again at 10:00 PM, it was not activated. Then I had to take the pains of calling the toll free[protected]. But no answer was received. Then I sent a message from the modem itself describing the problem. Then it was activated.

Sir,
I have a complaint regarding the Reliance sim that iam using now.. My number is +91 [protected].. I have been experiencing problems like iam not able to make a call to any number..Whenever i try to make a call, it shows SIM CARD REGISTRATION FAILED!! I tried contacting the Reliance customer service centre..They said the problem will be sorted out within 6 hours..But, still iam experiencing this problem..
pls help me!!

ref.:reliance tower in residentail area next to my house
Dear Madam/Sir,

We have a reliance mobile tower in a residential area next to my house, app.5 meters away..

Please can we ask you to immidiately intervene in order to shift it away from the housing area. all the villagers around are complaining too. the village and post is KOHIR, District MEDAK, state Andhra Pradesh, PIN 502210. the mobile tower company is reliance.can you send me the adress to which i may also file a complaint.

appreciate an ealry repsonse.

best regards, asha kachru

09-Feb-2010 - Continuation of the Reliance Netconnect Saga.

Today, Mr. Jagadish from the Reliance Nodal Officers office has informed me that a Mr. Rajaram from Vriti Infocomm will call me for the refund and do the needful to return the money.

I explained to him that this same Mr. Rajaram had called me 10 days back and informed me that he would come to my office at 11 am the next day. When he did not show up, I called him 3 times and he confirmed he was busy and would send someone ?

It seems that Vriti Infocomm is a fraud dealer company and has no intention whatsoever to return the amount due to me.

It is amazing how a company like Reliance can work with such modern criminals who cheat and commit fraud everyday and get away with it.

The only way they will understand is when they recieve a legal notice, which i will ensure is sent to them.

Best Regards,

Yatish Moncourt



TO WHOMSOEVER IT MAY CONCERN :

Dear Sir/Madam,

On 23-Dec-2009, my office staff bought 2 Reliance NetConnect USB hi speed modems online, and we paid 7000 Inr. for the same - via credit card. ( Inr. 3500 per modem. )

My predominant reason for buying this modem ( the one for myself ) was to utilize it end december, during the holidays. I needed to stay connected for some important e mails i was awaiting. The online negotiation had to be answered within the hour, for an important million dollar deal we were negotiating with one of our customers.

On the 25-Dec-2009, Mr. Damodaran from Reliance Netconnect visited us in our location, for a physical verification, and gave us 2 hardware packs of the said USB Modems. He verified and took all the required documents and confirmed the USB modems would start working within 48 hours.

The Reliance Netconnect modem given to me carried the following number : [protected]

Of course, I was unable to use the modem i bought since it was never activated by Reliance Netconnect, and i had to run to the business centre during my travel, to check and answer my e mails.
Since neither of the modems started working, we started calling Reliance customer care and they asked us to contact Reliance Webworld.

We tried to call Mr. Damodaran, but he remained incommunicado, and did not reply to any calls we made to the mobile number he had provided us. We went and resubmitted the documents to Reliance, Double Road, since Mr. Damodaran had informed us he was attached to this office. We learnt that this was a dealer, and the activation had to take place from Reliance WebWorld.

Finally, On the 4th of January 2010, frustrated and tired, I personally visited Reliance Webworld, Cunningham road, Bangalore and explained the complete scenario. They confirmed that the documents had not been uploaded and hence the activation was not possible. They asked for a full set of documents and that they would ensure that the service was activated within 24 hours of receipt of the same. The complete set of documents was submitted to Reliance Webworld, Cummingham Road, on the same day. Mr. Girish, guaranteed that the documents had been uploaded and the USB modem activated on the 05th and 06th of January.

One of the modems started working around the 9th of January, 2010. The other one in my possession remained dead.

Once again, i went for a trip and was unable to use the USB modem, as the same was not activated.
When i came back to Bangalore, I spoke with Reliance Customer Care and they patched in a conference call with Mr. Girish of Reliance WebWorld who now confirmed that he had done the needful and uploaded the documents. His confirmation that the said USB Modem had been activated changed and he confirmed that there was some problem with their back end ?

Even with continuous follow up with Customer Care and Mr. Girish, we reached nowhere. The last straw came when Mr. Girish informed me not to call him on his mobile number since it was his personal number and he could not do anything anymore. I should contact Customer Care.

Neither Customer Care nor Reliance Web world ever called me back to update me on this issue.
Finally, i visited Reliance WebWorld on Cunnigham Road mid January 2010. While standing in Reliance Webworld i called Reliance Customer Care. My marathon 55 minute call with Customer Care, while i was standing in the Cunningham road, Reliance Webworld, came to nought. I was left holding on for 15 minutes at the end of this single call, by the customer care executive, who confirmed that she was transferring me to a supervisor who could help me resolve this issue. Finally, the call which was on loudspeaker, for the staff in Reliance Webworld to hear, disconnected on its own, while we listened to music. The Manager in Webworld apologized, and confirmed that he would have the needful done, and have the USB modem activated within 48 hours.
I understood that both Customer Care and Webworld were helpless due to some internal issue.
Hence, I wrote out a handwritten letter, in duplicate, asking Reliance Netconnect to give me a full refund ( Inr. 3500 ) due to their inability to activate the USB Modem i had bought on the 23-Dec-2009. The Manager sealed and signed the letter and gave me my copy. He added " Have not accepted to give Refund " on the letter to cover his own back.

This day, I called Reliance Csutomer care, who apologized profusely, and confirmed that the USB Modem was still not activated. Upon explaining that i had asked for a full refund, and was not interested if the modem had not been activated, I was informed to go to Reliance Web World.

We, the consumer, are treated like a ping pong ball, by these companies, which have zero service level and no conscience.

Hence, this complaint to consumer complaints.

I hope and trust that the same will help me to obtain justice and my full refund, for a service that was never delivered by Reliance Netconnect.

I would also ask for interest, and compensation for the time and money i have spent on following up this matter with Reliance Customer Care and Reliance Web world.

Thanking you, with best regards, I remain,

Yours Sincerely,

Yatish Moncourt
Director
Francis Wacziarg Agencies (P) Ltd
298, Akki Thimmanahalli Layout,
9th Cross, Lakshmi road,
Shanthinagar,
Bangalore 560027
Tel : [protected]
E Mail : [protected]@fwacziarg.com

I WANT TO COMPLAIN THAT WHEN I CHECKED MY BALANCE ON 01/02/2010 EVENING I FOUND THAT Rs30 HAD BEEN DEDUCTED FROM MY BALANCE.
I IMMEDIATELY CALLED CUSTOMER CARE . THERE COMPLAINTS SOLUTION WITH IN TWO DAYS BUT TILL TODAY..................

I have used Reliance postpaid and i must say their billing system and their customer care is HOPELESS. It should be renamed as customer abuse and customer headache. THEY are ineffective and fleece their own clients. I was told I would be given a free GSM card along with y cDmA phone and in the end they ended up charging e Rs.500. To top it their online billing system NEVER reflects the paid amount. When I talk to the CC representative, all they can do is cut my outgoing facility and not restore it even after they have taken the payment confirmation number. EVEN after they have the payment reference number...and this is when the payment gateway has SENT a confirmation bill to me!

It is the worst. PLEASE do NOT use reliance if you wish to remain sane. This is ALWAYS the case, month after month after month.

DO NOT USE RELiANCE postpaid ever... it's the worst!

Sir

My Cell no. [protected] I have migrate the no. prepaid to postpaid last week but still
the no shows as prepaid no. I talk 100 times to the costomer care and visit reliance web world but still the problem is as it is. Please take an immidiate action as I dont what the plan I am using, & what are my call charges

WRONGLY CHARGED FOR SERVICE WHICH IS DEACTIVATE IN PREVIOUS MONTH

Respected Sir,

I am Satish Jain I am user of Reliance Mobile (GSM) prepaid since last 1 year my mobile no. is [protected]. On 20.01.2010 I had received a message from Reliance that you have subscribe the caller tune and you had charged Rs.10/- for renewal & Rs.30 for caller tune subscription than I had called Reliance Customer care and told him that I am not activated any services they do not listen any thing and said that This Services Are Activated By You, this are not fault by system.

Then I told him sir please deactivates this service immediately and he said that your service is deactivated. But On Dt. 05-02.2010 again I have received a message from Reliance that your caller tune & song had renewed and charged Rs. 10/- & rs.30/- after this I again called Reliance Customer Care and told him that you have wrongly charged for those service which is deactivated on 20.01.2010 but they said that their system have some problem that your service is not deactivate in Dt. 20.01.2010. and also said that this services had activated by myself ,so they do not refund me a wrongly charged in my account.

Sir please said that whose fault that their system had not deactivate the services. So I request you please refundable my wrongly charged amount as early as possible.


Thanking you
Yours Faithfully
Satish Jain
[protected]

i want to change my bank details our mutual fund growth plan of power sector fund.

hello sir,

this is Maulik From Ahmedabad, reliance GSM user([protected])

as per advertisement by the company i have activated the SMS pack making easy RC of Rs 14/-.

1.SMS Problem.
since then am facing the network related issue.each SMS send takes over 5 minutes to get deliver and vise versa.at times it don't even get delivered causing. call centers and reliance outlets just say that the issue 'll be resolved in 2 to 3 days, but it doesn't . the company is just making fool of not only me but people like me who have activated this or kind of packages .
Please let me get off this issue at earliest.

2.Call Problem.
there's is no network into my residence even i reside at the center of the city.
the calls are not at all connected at the first attempt to any service providers.
need to try again n again till it get connect. the network lags at the highways and interiors. they have to spread the network more for good service.
Please let me get off this issue at earliest.

3. Many Time Blank sms
when i send sms to othere number they people say your sms BLANK.... then i call in Care Centre... care man say your Handset change... then problem ok.... but i change my 4 the mobile... but still blank msg problem.....

my humble request to the concerned authority to take the necessary action at the earliest because they are fooling the public indirectly and making the money.

if these issues are resolved i fel it'd be best service provider in the country.


thank you.

Sir,
My Contact No is +91 [protected]. I have Unsubscribed from Caller tune Facility. Last Night I had got 2 no of message. Dear Customer Welcome to reliance my tunes service, you have been subscribed to this service, down load songs and set them for your family and friends. After that automatically another Message I had received Tauba Tauba is down loaded Successfully with a charge of Rs.10/- than Simutaniously another message came, Rang debasanti Is downloaded successfully with a charge of Rs.10/-. I want to know with out any subscription by me, How It is Activated automatically and Deduct my balance.

I use Reliance GSM Service since last 3 years. same thing happens as well as they deduct from my account near about 15 times.

Kindly Look Into the matter.

With Best Regards