Reliance Communications Complaints & Reviews

dear sir/madam,
i am surender kaushik. i have recently purchase reliance net connect CDMA data card. i have a plan in which i am getting 40 hours in day and 40 hours in night. as this i smy first month so i am getting this plan free of cost for this month. recently i am using it but the problem is that i am not getting the number of hours used and number of hours remaining. i am in a dilemma about this problem. now as reliance is known for their better customer service so i am hoping a promt and quick action from your side.
kindly let me know about the methods of getting the information about my account so that i can check my status.
thankyou.

I advice all please go consumer forum and file case against reliance
Consumer forum NO is [protected]
Market yard gul tekri pune

i have filed case against Reliance

The procedure for filing a complaint is very simple. It can be made on a piece of paper with the necessary particulars.

There is no fee for filing a complaint before the District Forum, the State Commission or the National Commission. (A stamp paper is also not required). There should be 3 to 5 copies of the complaint on plain paper

The complainant or his authorized agent can present the complaint in person
The complaint can be sent by post to the appropriate Forum / Commission
A complaint should contain the following information:-

(a) the name, description and the address of the complainant
(b) the name, description and address of the opposite party or parties, as the case may be, as far as they can be ascertained
(c) The facts relating to complaint and when and where it arose
(d) Documents, if any, in support of the allegations contained in the complaint
(e) The relief which the complainant is seeking
The complaint should be signed by the complainant or his authorized agent
The complaint is to be filed within two years from the date on which cause of action has arisen


Application Format :-(Create 6 copy, and give three blank file)
[protected][protected][protected][protected][protected]-----

Before The Honorable Judge District Consumer Dispute Redresses Forum Pune at Pune


Complaint No PDF/





Name: ABC
Age : 32
Address: XXXXX
XXXXX ----Complainant


VS

Name: Reliance net connect +
Age
Address:Reliance Communications Ltd.,
Business Head Quarters,
Dhirubhai Ambani Knowledge City,
Thane-Belapur Road, Kopar Khairane, Navi Mumbai – 400709 -- Opponent
Call: *355 / 30335555 /[protected]
Netconnect.[protected]@relianceada.com,
Datacard.[protected]@relianceada.com







INDEX

Sr No Particular Page No
1 Complaint 2, 3 and 4
2 Affidavit 5, 6, 7
3



Complainant Sign











Complaint Format

Before The Honorable Judge District Consumer Dispute Redresses Forum Pune at Pune

Name: abc
Age : 32
Address: XXXX
XXXX ----Complainant


VS

Name: Reliance net connect +
Age
Address:Reliance Communications Ltd.,
Business Head Quarters,
Dhirubhai Ambani Knowledge City,
Thane-Belapur Road, Kopar Khairane, Navi Mumbai – 400709 -- Opponent
Call: *355 / 30335555 /[protected]
Netconnect.[protected]@relianceada.com,
Datacard.[protected]@relianceada.com



To
Hon'ble President and
Members of District Forum
Pune Maharashtra
May it please your honours:

This complaint petition is being filed on behalf of Mr. XXX, referred hereafter as Complainant, and is as follows:
1.0 That this complaint Petition is being filed under Sec.
2 (1)(b)(i) of the Consumer Protection Act.
2.0 That the opposite party is a Reliance Net Connect, engaged in the business of
Internet Service provider.
(Narration of the incident)
This is complaining about the Reliance NetConnect not working. I have purchased Reliance Net connect Broadband+ connection on two month back However after few days o[censored]sage I found that I am not getting proper speed.

They claim that the speed we will get that up to 256 KBPS, So I bought their equipment with Rs.1200/-, After using for 3-4 days I found that I was not getting adequate speed.
The average speed currently I am getting 0.0 to 0.0 Mbps and not able to open any web page.
Issue:
My Net Connect is stop working since 16 September while I connect it will give me speed down load 0 and Upload 0
I put a complaint to customer care of Reliance net connect,
I have called many time to reliance and got response till November 2011 problem wont resolve and I have to wait till November 2011 and pay my bill continues while I am not using it
I have asked reliance that I don't want to use their service and I want my money back by returning the Equipment (That costs Rs.1200/-) but they told me 1200 is not refundable, now it’s your device you can keep with you.



Reliance Details in customer care
Name: XXX
Data Card ID: XXX
Problem Ticket No : XXX
My Plan : BrdBnd8GDy15GNnight500(23 GB( 8GB &15GB Night) -500 rs
Network Complain Ticket no: XXX

Charges Complain Ticket no: XXX

Area : Kalyani nagar Pune ( Network issue with reliance )










PRAYER
In view of the submissions contained in the preceding paragraphs, the complainant most respectfully prays to the Hon'ble Forum to direct the Opposite Party to:

(a) pay the money back of, Rs 1200 for device ..., along ;
(b) pay a sum of Rs. 10, 000/- towards the physical strain and mental agony suffered by the complainant and his worked get impacted (compensation) ; and
(c) pay a sum of Rs. 1, 000/- towards cost of this petition (Cost);
For which act of kindness, the complainant shall, as is duty bound, ever pray.

Signature
ABVC Complainant



Before The Honorable Judge District Consumer Dispute Redresses Forum at Pune


Complaint No PDF/




Name: ABC
Age : 32
Address: XXX
XXX ----Complainant


VS

Name: Reliance net connect +
Age
Address:Reliance Communications Ltd.,
Business Head Quarters,
Dhirubhai Ambani Knowledge City,
Thane-Belapur Road, Kopar Khairane, Navi Mumbai – 400709 -- Opponent
Call: *355 / 30335555 /[protected]
Netconnect.[protected]@relianceada.com,
Datacard.[protected]@relianceada.com

AFFIDAVIT
I Mr /Mrs Name _______________________________Age_____________________, Address, ________________________________________________________________ _______________________________________________________________________ The Complaint herein above solemnly statue as under


To
Hon'ble President and
Members of District Forum
Pune Maharashtra
May it please your honours:

This complaint petition is being filed on behalf of Mr. XXXX, referred hereafter as Complainant, and is as follows:
1.0 That this complaint Petition is being filed under Sec.
2 (1)(b)(i) of the Consumer Protection Act.
2.0 That the opposite party is a Reliance Net Connect, engaged in the business of
Internet Service provider.
(Narration of the incident)
This is complaining about the Reliance NetConnect not working. I have purchased Reliance Net connect Broadband+ connection on two month back However after few days o[censored]sage I found that I am not getting proper speed.

They claim that the speed we will get that up to 256 KBPS, So I bought their equipment with Rs.1200/-, After using for 3-4 days I found that I was not getting adequate speed.
The average speed currently I am getting 0.0 to 0.0 Mbps and not able to open any web page.
Issue:
My Net Connect is stop working since 16 September while I connect it will give me speed down load 0 and Upload 0
I put a complaint to customer care of Reliance net connect,
I have called many time to reliance and got response till November 2011 problem wont resolve and I have to wait till November 2011 and pay my bill continues while I am not using it
I have asked reliance that I don't want to use their service and I want my money back by returning the Equipment (That costs Rs.1200/-) but they told me 1200 is not refundable, now it’s your device you can keep with you.
Reliance Details in customer care
Name: ABC
Data Card ID: XXX
Problem Ticket No : XXX
My Plan : BrdBnd8GDy15GNnight500(23 GB( 8GB &15GB Night) -500 rs
Network Complain Ticket no: XXX

Charges Complain Ticket no: XXX

Area : Kalyani nagar Pune ( Network issue with reliance )

In view of the submissions contained in the preceding paragraphs, the complainant most respectfully prays to the Hon'ble Forum to direct the Opposite Party to:

(a) pay the money back of, Rs 1200 for device ..., along ;
(b) pay a sum of Rs. 10, 000/- towards the physical strain and mental agony suffered by the complainant and his worked get impacted (compensation) ; and
(c) pay a sum of Rs. 1, 000/- towards cost of this petition (Cost);
For which act of kindness, the complainant shall, as is duty bound, ever pray.



Verification

I Mr /Mrs Name _______________________________Age_____________________, Address, ________________________________________________________________ _______________________________________________________________________
The Complaint herein above solemnly state that whatever status above is true and correct to the best of my knowledge information and belief
Sign of This _________ Day of __________Month and ______ Year

I know the Affiant Affiant Sign






regards,
Vaquar

Reliance People collects documents & cheque but never turn back for Internet Connection u be calling and they dont pick up the call.

CAN ANY ONE GIVE ME RELIANCE 499/- CONNECTION TOLL FREE NUMBER

i am taking my connection of rs.499 plan unlimited today.but i am not sure that reliance will provide me umnlimitedly all the time or not.i will be helpful if you answer my question...
Sawan Kr. Sikdar.
hawrah dumurjola...

i heard that whenever there is rainy weather, the relance connection stops or slows down.is it true?please reply me!!!

my plan is 499 unlimited the reliance down loade speed as very slow up load speed also very slow


this the poor comunication in net conet

i have the same issue.
It works sometimes, and doesnt work other times.

Unfortunately i had the same problem with Tata Photon Plus too, and now with Reliance NetConnect.

They chars Rs 3000 for the USB drive. WHY? They are looting the customers.

Why other wireless players are not there?

i have a reliance netconncet with speed 153kbps but i an not getting it

i have reliance netconnect with number [protected] with speed of 153kbps and download speed 42kbpc and my model is ec121 but network is not coming proper and speed is also poor. so please increase my speed .

respectd sir,

i humble reqest u pls take any strong action on my comlain, sir actually i dont wanted to put any complin on reliance prepaid GSM, but they hav torcherd me like any thing, from last 5 days they sufferd me lot, ... actually sir my comlain is, ...i hav rechard 59rs power pack on 14Feb... before this i alrady put power pack Rs 59 in 15jan, in this pack they hav given me 1, 50, 0000 sec. free talk time but by mistaklly before expired of 1st pack of validity i put another one power pack of 59rs, when i told top coustmer carethey told to me from 14FEB to 17FEB some technical problem is havin in system i cant solilve u make after 2 hr this after 2 hr he told to me compleat 3days, in 18tn Feb he told to me u put 2n 59rs pack before expired on 1st pack so it will not work beter u put another 59rs pack today means 19FEB so surelly that will work, by sayin of that persion(cstmr care ) again i put but that pack ( 59rs) agin didnt work nd they took 54rs from my main blance... nd now i m saying any things they r abusing me nd saying bad word, they mentally harrased me sir, , , , , , , , lastelly i told i m goin to put complain on consumer forum then they told to me whereever whomever u want to put complain u put i dont bother any one... i really become mentlllly sick sir so pls seriouslly take action on this mater...nd those persion hav used bad word that persion name is Mr.SURAJ, Mr.SOMES CHATTERJI, Mr.PRATAP i want to put complain on companynd this 3 persion.

SANTOSH KUMAR
east agarpara
KOLKATA 700109

PAN SURRENDER BUT NOT SURRENDER NUTIL
MY NAME SHIV CHANDER SINGH
FATHER NAME NANDA SINGH
DATE OF BIRTH 09/06/1980
PAN CARD NO BFOPS6171L.
SO PLZ SURRENDER MY PAN CARD URGENTLY

THANKING YOU

SHIV CHANDER SINGH
+91 [protected]

RCom stands for
false billing (billing for data transfer in unlimited plans)
keeping goons
pathetic network speed
4x expensive than others per kbps
really hard to get rid of once they grab your neck. they will not easily disconnect your connection
they will keep billing you
never give the promised speed. on 1 mbps you get 800kbps, night plan 2 mbps gives 1 mbps unless you complain.

this is what i concluded from several posts about reliance here

plz give me TSM or ASM mobile number urgently

hello sir,
i harbhajan singh saini from bhopal madhya pradesh.
Address:m-3 liberty chamber, plot no 18 zone 1 m.p.nagar bhopal madhyapradesh
i have booked the connection as on 28.08.2010 and the CAF number is [protected], ur sales person as commited me for 3 days the connection will be done.
there has i was presently useing the internet + voice of bharti airtel from last 7 years. for monthly rentel 499 combo. and again if i goes to airtel connection i will get the of 799 monthly rentel i will be haveing the loss of rs 400 every month because airtel doesnt have unlimited plan less than 799 Rs
this was my official connection which i disconnected my airtel connection because of reliance now I am suffering from last 16 day i have no internet connection my work is suffering from.now if i am talking to reliance person they r saying me that they will terminate the connection, there will be a loss for me every month that should i have to if i goes again to airtel, and if reliance was unable to give me the connection then why they gave me the voice connection
please solve the problem i[censored] can .
Please try solve my problem.

My contact number is [protected]

I AM RAJIV KUMAR SHARMA J-62, GALI NO-2, KARTAR NAGAR DELHI

I PURCHASED A NEW NUMBER - [protected]
AFTER THREE DAYS OUTGOING CALLS STOP BY YOUR COMPANY AND YOUR RELAINCE WEBWORLD STAFF IS NOT HELP ME.

PLS HELP ME

THANKS

Reliance has activated CRBT service without my consent. I recieved a message saying that CRBT has been activated and Rs 30 was deducted my Prepaid Account Balance my no is [protected]

I have portabled my rim cdma to rim gsm . but I didnot get new gsm sim till now( about 15 days). my pre cdma sim have blocked. from bikaner my cdma no. [protected] plz solve muy problem

why u stopped sevices on mobile num [protected]. I alrady submit all documents whats u want. U maigrated my number from prepaid to postpaid on 4th march. Today u stopped my services, this is not good for ur company reputation. I am an insurance employee, so i loose all my business calls today. I really said to u " I lost 5lac isurance premium today". The comission is 1.5lac. I[censored] not respond immideatly, i will go to consumer court then i recover my loss from u.

I recharged wid 77 STD pack from reliance official site, they send recharge reciept at my mail id and call rates were not according to it. I called customer care more than 50 times they misbehaved me pretended.All of them told differeltly most of them told that there is technical upgradation and cut my call.twice I filed the complained at reliance no 198
complain numbers are'[protected]' and '[protected],
the person who filed complain accepted that there was something wrong and assure me that problem will be resolved but nothing happened neither my plan was activate d nor extra call cost was refunded


Anurag tripathi [protected]
[protected]@yahoo.com

My mobile no. was [protected](W.B). Several times they cut my balance by giving hello tunes, Once Rs 30 for 30 days & again Rs 20 for 20 days, which I did not opt. Also they gave a cooking tips & deepavali message tips of Rs. 30 for 30 days, although the charge was written Rs. 10/10 days. Their customer care executive gives all responsibility to the customer & declines to reverse the balance.

balance deduction without any reason...customer care number is a bull number. nobody is there whether it in working condition or not...

Smart GSM service — ILLEGAL DEDUCTION OF BALANCE

SMART GSM SERVICES IS DOING ILLEGAL AND UNWANTED DEDUCTION OF ACCOUNT BALANCE WITHOUT ANY CONFIRMATION FROM THE SUBSCRIBER.
I AM ANWAR KHAN (WORKING IN CENTRAL EXCISE) AND MY PHONE NUMBER IS [protected] AND THEY HAVE DEDUCTED THE BALANCE AND SET A CALLER TUNE WITHOUT ASKING ME AND IMPROPER CHARGES ARE LEVIED FROM THEIR SIDE.
I WISH I CAN FILE A CASE AGAINST THEM IF NO PROPER ACTION IS TAKEN BECAUSE THE SAME HAD HAPPENED FOUR TIMES IN THE DUE PAST.
I NEED AN EXPLANATION FOR THIS PROBLEM.
MOHD.ANWAR KHAN
CUSTOMS CENTRAL EXCISE & SERVICE TAX
INDORE(M.P.)
[protected]@gmail.com

My mobile no. was [protected]. Once they cut Rs. 15.00 to download a animation mp3 form motorola L2 mob. But acctually I use NOKIA 1208. when I contact with R Care from N1208 they told me that I use motorola L2 instead N1208.
Once again they activate football alert. when i complain they checked it all correctly.
In one month i suffer with my smart mob no. If this problem again occure I release my no.

My mobile no. was [protected](U.P.). From last 6 months they cut my balance by giving India Today News pack, each time Rs 30 for 30 days, which I did not opt. In the month of December, 09 they gave a Jocks, India Today News pack & deepavali message tips of Rs. 90 for 30 days, but when I complain they told it was applied by me which was totaly illigal. Then I deactivated all these but from January, 10 till July, 10 every month they activated the India Today News pack and deduct Rs 30, This way till now Reliance GSM Stollen my Rs. 270. Their customer care executive gives all responsibility to the customer & declines to reverse the balance.

I am using relience mob. no. [protected] for last one year.
During this period I am very hars by unwanted calls & sms from relience .

I have given lot of request to stop such type o[censored]nwanted calls & sms but no responce or action from relience.
[Complaint comments]

l had recharged for rs 500. on 4 th of this month through easy recharge. but my balance is not credited to me instead the plan l was on has been changed. . i called the customer care they said ihad no option other than to change my plan which is of no use to me at all .because of this i am not able to make any phone calls and has caused a lot of inconvenence to me . today when i approached the customer care personally they said they could have done that only in period of 72 hrs. kindly help me in this.
my phone no is [protected].

Reliance — un wanted callers

some unknown is sending me msgs how can i block this...

releince — unwanted calls

respected sir, i want to know the call detail of my reliance prepaid no. [protected] of last three months so plz arrenge the incoming & out going call detail of these no.as early as possible.


sultana

i want to tell that the caller tune you have set is unwanted. actually we don't want tat tune, we want other. so, please set ordinary tring-tring tune.

i hope you will soon look into this problem.

Reliance — A lot of unwanted calls

Sir,
I am a customer of reliance CDMA(Karnataka Section),
I daily receive 8-10 calls detailing about reliance services like quotes,cricket packs and so on....... which i am not at all interested.
once i get hold of a number and make sure i don't lift that,they'll start to call from a new no.
itz such a headache and disturbs me like hell!!!1
From 2 days i observed the numbers from where i received those calls from,
they are as follows:-
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]

My no:-[protected]

A lot o[censored]nwanted calls
Sir,
I am a customer of reliance CDMA(Karnataka Section),
I daily receive 8-10 calls detailing about reliance services like quotes, cricket packs and so on... which i am not at all interested.
once i get hold of a number and make sure i don't lift that, they'll start to call from a new no.
itz such a headache and disturbs me like hell!!!1
From 2 days i observed the numbers from where i received those calls from,
they are as follows:-
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]

to block unwanted calls and messages from customer care of reliance gsm
i want to block the sms and calls from the customer care of reliance gsm.it irritates me......

Hi,

My friend is getting unwanted calls from a number. Even if the call are not answered the user keeps calling. Also if the calls are answered, the user remains silent. The user keeps calling till late night and the frequency is so high that my friend is loosing important calls due to it.

The unwanted call number is : [protected].

Please look on this matter.

Regards,
Deepak Goswami

Reliance India Mobile — receiving frequent unwanted calls

I am user of reliance india mobile prepaid services(CDMA)....I am receiving frequent unwanted calls from[protected]......this is very embarrassing for me in office time....i called customer care....they don't have any satisfactory answer....please help me out....how to stop receiving call from this no.? And who is calling me from this no.

Reliance Mobile — unwanted calls

Dear Sir / Madam,
My mobile no. is [protected] Relience GSM, Sir I am very disturbe from unwanted calls & unwanted sms from relience gsm operator, like calls [protected] receive any time. Kindly stop the unwanted calls & sms on my number [protected].
I hope you will help me.


Regards,
[protected]

Dear Sir,
I am getting calls from a no [protected].I don't know who is this,he just calls and dint speak a word.It has happened a lot of time.When I call back he dint respond.
Please give me details of the person who is using this no.
Expecting your quick response.

Regards,
Navneet

A bloody son of a is calling me continuesly form a number which displays as [protected]. its driving me insane. kindly take some action or im going to commit suicide.

someone is calling me from [protected]. its driving me insane.. please do something..

I have been receiving unwanted phone calls from Reliance Mobile numbers [protected], [protected] of Bihar & Jharkhand Circle. Despite repeated appeals to not to give calls, the person on the other side continue to make calls by changing numbers frequently. It is therefore requested that The service provider (RelianceCommunication) should be asked to stop the service at the said numbers.
Moreover, necessary action should also be taken against the subscriber for harassing the people of other state.

thanks & regards
Pinkuu

Reliance Netconnect Broadband+ — no network after payment of bill

hi
when i have not paid the bill my network was shown 100 % signal strength and also works properly but after payment of bill it is showing 0% signal strength.

Reliance Netconnect — Poor after sales Services

Hi,

I purchased Reliance Netconnect + datacard [datacard No : [protected]] on 28th sept,2011 with 3 months unlimited plan and paid Rs 2523 for it as advance.
The speed claimed in the unlimited plan is 3.1 Mbps.

But since the first day o[censored]sage,I am getting poor speed of 3-5 Kbps.Even opening of gmail takes 10-15 minutes and I am able to open it in a basic html view only.
Inspite of repeated attempts to get the issue resolved with customer care no and reliance nodal office no,they are not able to resolve the issue.
Moreover when I asked for refund, they are not willing to provide it inspite of being aware of this problem.

Please help me in this regard to get the refund asap.

Regards,
Anuj makhija
datacard No : [protected]

Hi,

My speed and network issue is still not resolved.

Rcom has been giving lame excuses on my complaint that they have escalated the matter.

THESE EXCUSES ARE NOT ENOUGH AS THESE ESCALATIONS AT YOUR END ARE NOT ABLE TO RESOLVE MY ISSUE SINCE PAST 45 DAYS.
I have paid for unlimited plan but reliance has CHEATED me by taking advance amount for 3 months for unlimited plan.

I am totally pissed off with the unethical behavior and inefficient services on part of reliance communications.
This is total harassment on part of Rcom to sell a device and then not willing to resolve the problem or by either refunding the money.

I NEED IMMEDIATE REFUND OF MY HARD EARNED MONEY WHICH RELIANCE HAS LOOTED FROM ME IN THE DISGUISE OF PROVIDING INTERNET SERVICES.

Regards,
Anuj Makhija