Reliance Communications Complaints & Reviews

Hello,

I am a Reliance prepaid customer from the last more then 3 years My Number is [protected]. I was very happy with RIM services and network. it was excellent. But from last six months , I am suffering from the unusal deduction o[censored]nrequested services. and when i try to contact Customer support then got a message " all operators are busy " By this way , They deduct my approx 100 rs balance in last 3-4 months . Some time, they activate Caller tune , Some time They activate health pack and many more. At this moment , They activate a Caller and One CRBT pack. When i try to Unsubscribe those then Got " SMS Not Sent or Failed " When i try to call on *333 or *368 Got " operator busy. My balance was go to Negative So i recharge my Cell but with in 10 min . Again my balance Reached negative. It is Unacceptable. I request you to help me and revert my Money and Cancel the ADD On Services. I will be Thanks to you

I lost my mobile (reliance cdma) with no. [protected]. so kindly block it.

Hi,

I have been subscribed to BAKWAS service without my knowledge. They have deducted Rs 10 from the balance.

THEY ARE STEALING MONEY AND BETRAYING THE CONSUMER!!!

Dear Executive,

Through this mail I want to bring to your kind attention the quality of services provided by your world wide famous organization.

I applied for an internet connection on 14.09.2009 by issuing a cheque of Rs. 500.00 (Combo plan of Rs. 499.00).

The marketing person who took the order assured me two things. :-

1) To connect the broadband connection with a new line( since I am an existing landline customer no.[protected] and my existing connection goes out of order daily for about 4-5 hours, the reasons best known to them)
2) To provide me new no. of my choice i.e. 3068686

Your technical person approached me probably on 17th September and tried to provide me an old white telephone instrument and a dirty looking type Modem which I refused to accept. On persuasion he assured me to change the instruments and installed a fresh piece of telephone instrument assuring to install a fresh piece of MODEM within 4-5 days. The no. given to me was 3069220 instead of 3068686.

I am a practicing chartered Accountant and wanted to be connected with reliance broadband services as quickly as possible to take the advantage of e-filing of Income Tax returns before 30th September 09 but all in vain. You technical person has not approached to me till date.

Now I do not want to continue my broadband connection no. 3069220. I have disconnected the aforesaid telephone.

Kindly settle my account with immediate effect and send me the bill, if any,

Thanks

CA Sudhir Kapoor
59/54, Birhana Road,
Kanpur-208001
Ph. [protected]
[protected]
Date : 13.10.2009

I recharged a voucher of 303.00 from Reliance Smart on dated 5th October,2009, the respecting massage received at 10.50am on 5th Oct.09 that your accounthas been recharged with Rs. 1, Amoount payable is Rs. 303. As per their Customer Care instructions, I deleted all previous settings and for new settings I sent massage writing "smartnet" to 55100 and in reply, massage was received as "Your handset does not support the settings you require, please contact customer care. Here to mention that my mobile handset is Motorola V3i. I talked to Customer Care so many times and reported the same. They always responded that they are checking the problem. One of them sent massage at 10.21am on 10th Oct.,09 as "Your service request no. is[protected], your request will be addressed in 2 days. But nothing was happened. One massage received on 6.53pm on 12th Oct.' 09 from [protected] which read as "As per SR ID[protected].IMSI and Data provisioed.Request to maintain balance. Please delete previous setting. Send sms netconnect to 55100 and save as default. On massaging netconnect to 55100, reply was, "Input could NOT be understood" Trying to call to Cusomer Care always failed. I am helpless. I am bing harassed since 8 days looking for settings and suffering huge loss due to not avaiIing internet services. I will be happy if the refund my money. Please take action immediatelly.

Hi,

This is Irfan khan from korba (C.G) and I am using smart GSM prepaid service since last 1.5 yrs but nowdays I am facing very difficulty to make/receive calls because of bad network or no network .moreover I tried to call customer care but its more difficult to call them because they are always busy without any work...I don't know how so ever busy they are...anyway this time I am fed up with this casual approach towards providing better services to their cutomers by Reliance GSM services in korba...

I don't know, how can Reliance GSM comparing with others in terms of better network coverage?...

Now I am planning to leave this connection immediately...

Hope this time Reliance will take necessary steps ...otherwise they will become bad service provider and also they will loose their credibility .

Thanks...

I am mridul hazarika from guwahati assam want to inform you that the gprs connetion of Reliance in my area is very poor.out of 30day,20 days does not work gprs.my gprs plan is Rs.249 per month.i always complain them that please improve the gprs facility in my area(my area is jalukbari)they only take my complain and say that they will forward the complain to network department to improve it.but lastly it reamain the same.but they send me sms at the certain date regarding my bill.but they don't improve it means gprs.so please help me to improve the gprs of reliance in my area.thank you.

I am really upset about the service i am getting from reliance. I will complain in consumer court about the same. Yesterday night i called to some STD number and after 15 minutes. I got SIM CARD REJECTED. This is Really pathetic. I am in office right now and i don't have the contact number. I called your customer care they are saying you have to visit Reliance office and pay Rs. 100 for the Sim replacement. I am not going to pay anything as this is not my fault. My Sim was working perfectly fine but yesterday night automatically it got rejected. I need free of cost Sim replacement as this is not my fault. You can contact me on [protected]

From April,2006 onwards i m the user of reliance cdma(prepaid).I am looking for converting my prepaid to postpaid. On 16/09/2009 i got a call from reliance DSA, MONEYGRIP ENTERPRISES, G-10, DOCTOR HOUSE, RAHEJA COMPLEX, NR. PATRIPUL, KALYAN(W) 421301 having a telephone numbers[protected]/41, with mobile number [protected] , name of the caller is Mr.Ajam, specifying plan details of PLATINUM PLAN of Rs.225 + Rs. 99 for R2R free i.e. total plan size is Rs.324/- On next day i have given all necessary documents which are required for getting such service with cheque of Rs.500/- Such documents along with cheque is collected by Mr. Chandrapratap Yadav, his phone number is [protected]. He told me that after submission of these documents the service would be activated after 12 hours after verification of documents from the company. After that on 24/09/2009 my bank honoured the above mentioned cheque.Verification is done on 26/09/2009. Till date i am sarviceless from serviceprovider. Then i call the DSA where Mr. ASAD MOMIN with mobile number [protected], handle my case and said that ur case is now directly handeled by the company itself. sometimes they told me that ur cheque is dishonoured, or there are public holidays, or superior will handle the case, and one day they told me that they can"t do anything, u plz directly enquire from customer care. when i made enquiry from customer care they said that no such case was inwarded till date. what action should i take?

Dear Sir,
Myself Devendra patil. My Reliance mobile number is [protected]. I want to change my ECS account.
Regarding this, earlier I had contacted reliance outlet at bhayander, miraroad and web world at Boriwali-west. As per reliance customer care executive reply ECS change is not allowed for the tariff plan which I am using i.e. Emp 50.

Kindly facilitate me in doing ECS change else I will quite Reliance mobile service.

Waiting for early reply.

Devendra PAtil

I got my releiance phone dead from 3 days, after when they lived the phone my phone number has changed,and internet not working. I raised the complain thrugh cust care, they are very rude in giving the complain number also arguing on the issue, also not willing to giving me waiver for the days internet was not working.
Please help me trying to resolve the issue.
my reliance origional number is[protected]

I have a reliance Net Broad Band No [protected] from Pune. I am unable to register to the myservices.relianceada.com and also i can't check my usage & bill also becuase the reliance have blocked the site. I have given so many complaints through mail & i have talked customer care persons so many times. But there is no response yet. everytime they are coming telling me this issue will resolved very sonn it is already 30 days gone but still i am facing the same problem.


Please help me out.

Thanks
Tushar

My User Id[protected]. The connection was disconnected due to local cable disconnection on 03/10/2009 and an complaint was registered under complaint no[protected] on same day with Reliance Customer Support and people told that the problem will be restored within 24 hours.

Later I called the customer support after 48 hours to check with the situation, Mr. Sathish Kumar at Customer support told that the corresponding complaint number was registered for an wireless broadband issue (What an heck!!!) Later I told all my user and connection details and told them to update the complaint.

After repeated callings to the customer support (STD Billing) the problem was not still resolved. Later I found the Nodal Officer Number at their website an contacted the same to my surprise all the Nodal officer's land line has been not in use. After an really long try I found my Nodal Officer's Name and Mobile number of Mr. Thirumal Alagan [protected].

He gave me an rude response as follows,

ALL THE CONNECTIONS TO PARTICULAR AREA ARE DOWN. WILL BE RESTORED WITHIN 48 HOURS.

When contacted after 48 hours, the same excuse was given.

After repeated contact he became rude and gave me the following response:

(REALLY UNBEARABLE WORDS) YOU CAN SURRENDER THE CONNECTION AND SWITCH TO AN ANOTHER SERVICE, YOUR CONNECTION WILL NEVER BE RESTORED????

HE DISCONNECTED THE LINE.

This is what my response with the customer service of RELIANCE.

I'm an freelance programmer and all my works were down for more than an week, which lead to huge losses.

SO PEOPLE BETTER STAY AWAY FROM RELIANCE BROADBAND.

NEVER RELY ON RELIANCE.

i am using reliance gsm but i an not satisfied by its network because i have to speak loudly and place my mouth near mobile lower part and by doing this i can only talk.But i am really 100 percent satisfied by its offers.

1 year ago, reliance installed a GSM mobile tower near my house(distance 100Mts). I have no problem & nobody protested against it.
The problem is the warning red light is not working till to the date it installed. there is huge darkness near the tower area, plants & bushes are grown in to make stay to snake like creatures..

so pls make an arrangement to litten a bulb near the tower and at the top...

regards

I am investing Rs 2000/- pm in reliance mutual fund (a/c no. [protected]) from about 1.5 yrs, thru ECS transfer from my bank SBI.
In the month of June 2009, my bank debited my a/c for Rs 2000/- (ECS) and forwarded it to Reliance.
But since then Reliance is denying the receipt of that amount, though I have forwarded them a "Debit Certificate", issued by my bank, indicating the succesful transfer to Reliance.

I have sent so many emails regarding make necessary correction in my account number. I have also sent formal written request at Mumbai office as per Reliance capital format alongwith all details/documents. There is no reply. This is the most shocking that is no single reply. Almost I am sending daily requests at customer care and customer grievance e-mail address but to no avail. It is unfortunate that they don't listen. Others are giving prompt replies like ICICI, IDBI, LIC .... I am completely blank don't know how to deal with it. I am unable to make necessary transfer of money and make online trading.

I was Complaint in customer care before they say you have usage was pack i didnot activate any pack, after that i complain to unscribe my pack they told your pack unscribe but agian this month when i recharge again they deduct 30rs for pack again i complain but they say it usage for pack but my problem is not solved . My cell no. is [protected]. so please solved my problem quick because i am very upset from these days to cutting my money always. Also send me my money return back neither i wll change my mobile no with almost 10 people with me.

THIS IS VERY URGENT.

Thankyou .

Hi,

I had a reliance broadband connection at my gurgaon house , address - U37/12 , DLF Phase 3, Gurgaon - 122002. I changed my residence address and informed reliance customer service call centre on 28/09/09 about it , they said the connection cant be moved to the other address in DLF phase 3 as they dont have proper network there and I need to to disconnect the service. So they took my request for disconnection , still after 2 weeks they havent disconnected the service and no one came to collect the instruments. However the call centre told me, someone will collect the instrument within 48 hours. This is pathetic service and they dont follow up on customer request.

Akash Kumar
[protected]

SIR,
Actually i was provided a wrong information about a recharge of rs. 60,which was not of my use,but was given me wrong information.
I further complained to the customer care executive on 6th october, and they registered complain with SERVICE REQUEST NUMBER :[protected] and was told to me my problem will be sorted out within 2 days.
But till now it is not sorted out,and now my cal is not reaching to them also so that i can talk to them.
so i want my money back.