Reliance Communications Complaints & Reviews

Dear Sir,
Myself Devendra patil. My Reliance mobile number is [protected]. I want to change my ECS account.
Regarding this, earlier I had contacted reliance outlet at bhayander, miraroad and web world at Boriwali-west. As per reliance customer care executive reply ECS change is not allowed for the tariff plan which I am using i.e. Emp 50.

Kindly facilitate me in doing ECS change else I will quite Reliance mobile service.

Waiting for early reply.

Devendra PAtil

I got my releiance phone dead from 3 days, after when they lived the phone my phone number has changed,and internet not working. I raised the complain thrugh cust care, they are very rude in giving the complain number also arguing on the issue, also not willing to giving me waiver for the days internet was not working.
Please help me trying to resolve the issue.
my reliance origional number is[protected]

I have a reliance Net Broad Band No [protected] from Pune. I am unable to register to the myservices.relianceada.com and also i can't check my usage & bill also becuase the reliance have blocked the site. I have given so many complaints through mail & i have talked customer care persons so many times. But there is no response yet. everytime they are coming telling me this issue will resolved very sonn it is already 30 days gone but still i am facing the same problem.


Please help me out.

Thanks
Tushar

My User Id[protected]. The connection was disconnected due to local cable disconnection on 03/10/2009 and an complaint was registered under complaint no[protected] on same day with Reliance Customer Support and people told that the problem will be restored within 24 hours.

Later I called the customer support after 48 hours to check with the situation, Mr. Sathish Kumar at Customer support told that the corresponding complaint number was registered for an wireless broadband issue (What an heck!!!) Later I told all my user and connection details and told them to update the complaint.

After repeated callings to the customer support (STD Billing) the problem was not still resolved. Later I found the Nodal Officer Number at their website an contacted the same to my surprise all the Nodal officer's land line has been not in use. After an really long try I found my Nodal Officer's Name and Mobile number of Mr. Thirumal Alagan [protected].

He gave me an rude response as follows,

ALL THE CONNECTIONS TO PARTICULAR AREA ARE DOWN. WILL BE RESTORED WITHIN 48 HOURS.

When contacted after 48 hours, the same excuse was given.

After repeated contact he became rude and gave me the following response:

(REALLY UNBEARABLE WORDS) YOU CAN SURRENDER THE CONNECTION AND SWITCH TO AN ANOTHER SERVICE, YOUR CONNECTION WILL NEVER BE RESTORED????

HE DISCONNECTED THE LINE.

This is what my response with the customer service of RELIANCE.

I'm an freelance programmer and all my works were down for more than an week, which lead to huge losses.

SO PEOPLE BETTER STAY AWAY FROM RELIANCE BROADBAND.

NEVER RELY ON RELIANCE.

i am using reliance gsm but i an not satisfied by its network because i have to speak loudly and place my mouth near mobile lower part and by doing this i can only talk.But i am really 100 percent satisfied by its offers.

1 year ago, reliance installed a GSM mobile tower near my house(distance 100Mts). I have no problem & nobody protested against it.
The problem is the warning red light is not working till to the date it installed. there is huge darkness near the tower area, plants & bushes are grown in to make stay to snake like creatures..

so pls make an arrangement to litten a bulb near the tower and at the top...

regards

I am investing Rs 2000/- pm in reliance mutual fund (a/c no. [protected]) from about 1.5 yrs, thru ECS transfer from my bank SBI.
In the month of June 2009, my bank debited my a/c for Rs 2000/- (ECS) and forwarded it to Reliance.
But since then Reliance is denying the receipt of that amount, though I have forwarded them a "Debit Certificate", issued by my bank, indicating the succesful transfer to Reliance.

I have sent so many emails regarding make necessary correction in my account number. I have also sent formal written request at Mumbai office as per Reliance capital format alongwith all details/documents. There is no reply. This is the most shocking that is no single reply. Almost I am sending daily requests at customer care and customer grievance e-mail address but to no avail. It is unfortunate that they don't listen. Others are giving prompt replies like ICICI, IDBI, LIC .... I am completely blank don't know how to deal with it. I am unable to make necessary transfer of money and make online trading.

I was Complaint in customer care before they say you have usage was pack i didnot activate any pack, after that i complain to unscribe my pack they told your pack unscribe but agian this month when i recharge again they deduct 30rs for pack again i complain but they say it usage for pack but my problem is not solved . My cell no. is [protected]. so please solved my problem quick because i am very upset from these days to cutting my money always. Also send me my money return back neither i wll change my mobile no with almost 10 people with me.

THIS IS VERY URGENT.

Thankyou .

Hi,

I had a reliance broadband connection at my gurgaon house , address - U37/12 , DLF Phase 3, Gurgaon - 122002. I changed my residence address and informed reliance customer service call centre on 28/09/09 about it , they said the connection cant be moved to the other address in DLF phase 3 as they dont have proper network there and I need to to disconnect the service. So they took my request for disconnection , still after 2 weeks they havent disconnected the service and no one came to collect the instruments. However the call centre told me, someone will collect the instrument within 48 hours. This is pathetic service and they dont follow up on customer request.

Akash Kumar
[protected]

SIR,
Actually i was provided a wrong information about a recharge of rs. 60,which was not of my use,but was given me wrong information.
I further complained to the customer care executive on 6th october, and they registered complain with SERVICE REQUEST NUMBER :[protected] and was told to me my problem will be sorted out within 2 days.
But till now it is not sorted out,and now my cal is not reaching to them also so that i can talk to them.
so i want my money back.

Dear Sir,




Require Call History of my home land line mobile number is[protected] which I am using in india.Suggestions can be mailed to my mail id my mail id is g.[protected]@yahoo.com. for which I wil be thankfull.

Dear Sir/Madam

I Manoj Gaikwad, from Pmpri applied for Internet connection to Reliance Broadband connection on 07/09/2009 by following all required document & cheque. the representative of company said the connection will be updated within 3 days, I repeatedly asked for the connection status but the representative started abusing ( Name: Nitin - [protected] & Sachin [protected]) that we have lots of customer & we are less bother about your connection, still din`t paid the money back & nor they gave the connection till date. They are not answering the call also. I have gave complaint to reliance customer care but even they din`t help in this matter.

Respected Sir,
I my self Purushottam Agrawal from Nagpur writing u this letter to complaint about very big mistaken done by Reliance Communication Mobile Phone Company..
Sorry Sir, writing in hindi language
Sir last 2 years se main reliance company ka mobile use kar raha hu..
Mobile No. [protected]
name : Purushottam Agrawal, Nagpur..
Tariff Plan Name : RIO129 (i.e.) 129 Rs. per month billing Postpaid Plan
Which has a Credit Limit Per Month is Rs. 1400/- only
whereas my last bill is of Rs. 3322.01 amount and this amount is just for incomming calls as per reliance i didn't make a single outgoing call the full month
Bill Period :[protected] to[protected]
Bill Date : 25 June 2009
Bill No. :[protected]

yeha jo bill amount hume charge kiya gaya hai iske bare me humne Reliance Customer Care se hammare Bill ki Detail Copy bhi mangaya hai jisme ye mention kiya gaya hai ki aapko jankar hairani hogi ye humme incomming call aane ki vajaha se charges 3072.00 Rs.ka wo bhi time period is only at Night of Date[protected] Time 12:58 p.m. se lekar second day Morning date[protected] time 10:43 a.m. tak ka 1 Rs. / Call charge kiya gay hai Total Incomming Calls are 30072 call.
aur phir morning 10:47 am dt.[protected] ko hamari Outgoing Facility deactivet kardiya gaya..

Now Problem is that : ki jab bhi hum reliance ke customercare me *222 or *333 pe call kar complaint darj kare toe humme reply me Aashwan ke siva or time ke siva aaj tak hammara problem solve nahi kiya hai.. but hum agar voice call karke complaint karte hai toe bhi hammare pass iska koi saboot (proof) nahi rahata.. unhone kaha pehle aap pura billing amount jama karado or phir next bill me aap ko return kar diya jayega.. per ye kaha ka insaf hai ki pehle aap excess billing kardo or customer ka phone bhi kaat do even customer care calling bhi.. or phir customer ko kahe ki aap apne nazdiki webworld me jaa ke contact karo.. or phir vaha jane pe aapko kaha jata hai ki aabhi Server kam nahi kar raha hai ya aap 1-2 hours me aajao ya phir kal next day aajaiye...
but next day jane pe kaha jata hai aap ka problem yaha se solve nahi kiya ja sakta aap *333 pe contact kare ya full amount payment kare...

Sir i am very tried hogaya hu.. kya kya likhu or kya kya nahi kuch samaj me nahi aaraha hai.. kaha jaye Lawyer ki salaha le toe uski bhi fees mere bill ammount se kam thodehi hogi.. or consumer court toe yaha kuch aata pata hi nahi hai.. bus mere paas yahi ek option raha gaya hai ki aap meri kuch help kare is problem ko solve karwa dijiye

My name Purushottam Agrawal
Khapripura Lal IMli Gali, Itwari, Nagpur-2
Cell No : [protected]

Sir please please aap hi sochiye Rs. 129/- ke plan use karne wale ko agar ek hi din ka bill Rs. 3316.00/- ka or vo bhi bina use ka chukane ke liye company majbur kare toe uspe kya bitegi .. so sir please help
thanking you
awaiting for reply

I am a reliance-smart user ..my number is [protected].
On 5th october at around 8:00 p.m, i recharged my account with 51-SMS pack.
After that a message came to me from reliance communications that " your account has been recharged with rupees .02 and amount payable is Rs 51.
I paid Rs 51 to the retailer.
But i did not get the facility of free messages.
i registered my complaint twice, i waited for more than 3 days and they replied that "51 - SMS pack has been revised to 49 sms pack so not eligible for offer benefit".
I was not refunded and didnot get the facilities.
I paid money because i got message form reliance that amount payable is rs 51.....
So i want refund and certain other charges for wasting my time and desturbing me mentally.

Sir

SUB : REDUCE RS 30 FROM MY BALANCE/WITHOUT ANY REASON/. (MY RELIENCE MOBILE

No [protected]. My Name in AKASH JAIN am using our reliance prepaid from last 2-2 MONTHS, AT

6/10/2009 A CALL CAME TO ME ON MY NUMBER FROM COMPANY CUST. CARE, WHICH I

REJECTED AS USUAL. SUDDENLY THERE AFTER I RECIEVED A MESSAGE (YOUR

PERSONALITY PACK IS ACTIATED AT Rs. 30 / 30 DAYS. RENEWAL ON 05.11.2009. TO UNSUB

SEND UNSUB 1597 TO 121 (TOLL FREE)SENDER RM - 53030 [MESSAGE CENTRE [protected]])

AFTER WHICH I CHECKED MY BALANCE AND I FOUND 30 RS WERE BEEN DEDUCTED

FROM MY BALANCE .

WELL WHEN I CONTACT WITH A CUSTOMER CARE EXECUTIVE FIRST OF ALL HE TALKED

VERY POLITELY BUT WHEN I ASKED HIM WHAT IS THE WAY TO GET THE MONEY BACK HE

VERY HARSHLY AND RUDELY TALKED TO ME AND SAID THAT 'JO KAR SAKTE HO KAR LENA

YEH PAISE TO WAPAS NAHI MILENGE' IN A VERY ABUSIVE MANNER.

SIR I CANNOT AFFORD SUCH KIND OF EXPENSES. AND I HOPE YOU 'LL SHOW ME SOME

SOLUTION.



FAITHFULLY
AKASH JAIN
NO. [protected]

I got USB Net Connection in April 2009. In less than 24 hours time I got the service. In a few days, I found I have chosen the wrong one. I was desperately dissatisfied with service provided by them. Often I did not get connected to net. I made compalints to the Reliance Staff but with no proper response. Whenever I spoke to them and asked for details they observed silence. Totally frustrated I gave a letter to disconnect my net service from 6th October 2009. They don't give proper response regarding when my service will be terminated. I hope concerned authorities will look into the matter and set right the prevailing consumer- insulting situation. Now I am awaiting for my net cancellation.

Dear Sir/Madam,

I was done a easy recharege Rs.51/- for 400 SMS Pack on dated[protected], but I can't get any sms balance. The same day I call customer care
and they told me "it will effect within 24 hrs.". But still to next Day it was not update. I again call to castomer care on[protected], but now they told that
no sms pack avalable in Rs.51. it was change to Rs.49.

So, my complain is how i know it chage to Rs.49 may be the agent or customer care guide me because i am use Rs.51/- sms pack in every month. and if the value change the how it was take for easy recharge or how i get confirmation msg. Where my Rs.51/- gone ?

I called several time to customer care but they denie to take my complain.

Please give me some solution for that.

Debajit Basu
[protected]

my no. is [protected]
this is a prepaid no. and this month i got hello tunes activation, CRBT activation without sending any request. Due to this you people cut 60 rupees from my balance.
May i know what the hell is going on with my no.
If one is not demanding the services how the hell can the company starts the services and levies the charges..

Rahul Pandey
[protected]

Dear Sir,
I resigned from a company RELIANCE COMMUNICATION in December '08, and submitted my PF claim form in March'09. I have been told that on 29th JUNE '09 my form has been Forwarded to PF office and the refund will be done within two months,But its almost three months i haven't received my amount.
My PF Account number is MH / VASHI / 118056/02559.Pls guide what to do next.

Thank You,
SALONI SONI