Reliance Communications Complaints & Reviews

I have a reliance broadband netconnect connection(pre paid) purchased on 31 Aug 2009. I got it recharged with 0.5 GB top up on 03 Oct 2009 by paying Rs 500. till yesterday i.e. 27 Oct 2009, i had sufficient balance approx 0.3 GB. Last i used it was yesterday evening. When i tried to get it reconnected today morning, i was unable to do it. I went to reliance world office today evening and i was told that i have a negative balance of Rs 378. I asked how come i having a pre paid account can have so much of negative balance. Then i was told that if a consumer is using internet & the balance gets exhausted then also the connection is continued for that session till that session ends whatever be the duration and it is added to consumer's account as negative balance (the charges for usage once the balance is zero till session ends is pretty high.).. Now my complaint is that i was not intimated by the service provider that my balance has become zero during yesterday's session and i kept using it under the impression that i am still under my account limitations. The provider should have intimated me well in time about my zero account status so that i could have stopped using the services and terminated my session then and there only to avoid paying heavy charges in lieu of my usage after having nill balance. what i want from the service provider is that they should terminate my connection when balance becomes zero and do not continue to give me services against a negative balance at a higher rates..

I,myself own a reliance mobile No.[protected]. the company send us unnecessary call for the different of services and afterthat they activated the services with charges by sending us messages. i have called the relicance costomer care ofr this. but they says that you yourself has press some buttons and thats why we have activated the services. Due to this, monthly i have face a deduction of Rs 40/- to 60/-.this is unbearable.

Hi,

As per the Rel NetConnect Broadband+ brochure, one can buy the data card and after one month, one can go to the Reliance Web World and register for any PostPaid plan or recharge the data card with any of the prepaid options. When I went to the "Reliance Web World in Goregaon, Mumbai" after a month, I was told to pay an additional amount of Rs.500 regarding the activation of the Postpaid plan. This is not mentioned anywhere.

Also, when I tried to pay by my Credit Card (which makes the payment official), the person said
"No. Only bill payments can be done by Credit Cards. This payment has to be done in CASH."
I suspect that these people are wrongly charging me of those charges which do no exist. Even if they do, charging a customer for this is NOT RIGHT.

Also, technically a connection can be called broadband only if its minimum speed is 256kbps.
However, 90% of the times, I get a speed of hardly 40kbps which is absolutely unacceptable considering the cost of the service. I pay almost 900 /month and this is the speed I get.

Please do something regarding this.

Reliance Data Card No: [protected]
Name: Dipaksingh Ranawat
Ph: [protected]

I took a Reliance net connect before a month.I used it for about two days. Then they cut the connection without any particular reason. They cut our connection with out any warnings.
Now i am daily go to the service centre. No response from their.
Is we lost our money?
What a poor service from Reliance group.

Hello,

My Reliance No. is [protected].
Lately I have updated my Reliance 1 X Net connect to Broadband connection with 3GB daytime usage and 10 GB Night usage. I had a monthly billing cycle on 21st every month for Reliance 1 X Net connect, but I got it upgraded on 12th Oct'09.

I had made all previous payments and closed previous account of 1xNetconnect on 12th only and confirmed now on wards my Broadband cycle will start with usage allowed on 3GB Day and 10GB night, by paying 799 + taxes every month.

Still, I recieved my bill on 21st oct and they charged me some 2200/- for 10days broadband usage as 1 GB allowed in day and 3.3 GB in night. This was never communicated that they will do day wise billing and keep the earlier billing cycle. Neither they bothered to mention that in 10 times I went there before getting broadband.

I was using on account of 3 GB limit in day and 10GB in night and they as per there assumption charged me for that usage too.How will I know that for last 10 days I have to use it daywise when I got a plan for moth wise.

Now I have asked them to change my billing cycle to 12th-12th every month, as that was what they had offered.

hi, i have taken broadband + from reliance net connect, within tow month they have given me d bill amount of 10000/+, i work in sharemarket, they show me i have cross my over usage limits of 10GB, before that i have taken a plan of 512mb from sifty broadband, and it was more than enough for me, fake company fake charges, reliance is big fraud in all the ways

Hi Everybody,

I thought of taking Reliance NetConnect BroadBand from Reliance went to official site to book my Order through Online. Reliance people given the online transactions handle to Vriti Agency situated at Noida, When I enter to the site, with in 10 mins one of executive called (Joginder) from Vriti called me and ask me to order through online If I am interested and he promised me to deliver the device with in 2hrs after successful payment. I done the payment on 16th Oct, till now they didn't deliver my device and they are killing customer patience.

So trying to reach Vriti Agency Customer Care, but that IVR is disconnecting after Min 1:12 Sec, When I am trying to reach who took payment from me (Joginder Vriti Exective) some one picks the phone and they said Joginder is not sitting here, when I am trying to ask his number they are cutting the phone.

I sent a mail to reliance.[protected]@vriti.com, so one person called me on 4 days before and he said it will deliver with in time. but nothing is happen.

I never seen this type of worst service Agency in my life, when i am trying to reach reliance customer care people they are saying they are not responsible for this. So every thing is blocked..

I don't know, will get the device, I paid 3400/- towards payment. Why Reliance is not taking care of these complaints is they are not responsible Where can we approach.

My strong advice to people who are planing to go for Reliance NetConnect make sure, once you recieve the device only you can pay the amount, otherwise we don't know what is happens once we paid the money.

People can find my Mail communication below with Customer Care executives.. its such a bad Agency.

Hi Joginder,

Good morning...

I am unable to understand about my order, till now its not delivered to me and no body is contacted me from Vriti to resolve the issue.

When I am trying to reach you on this number:(Ph: +[protected], some new person picks the call and he replied me as you will contact soon, but didn't get any call from you or any of Vriti Executive.

When I am trying to reach Vriti Customer Care Number which I got from Reliance Customer Care (Ph: +[protected], this IVR system is put me on hold after Min 1:12 Sec call got disconnected, So I tried so many times the Customer Care number of Vriti.. same thing is happening.

When you took Order from me, you promised me to deliver the device with in 2 Hrs, Already 12 days over and this is 13th Day till now no progress, How you will treat customer I didn't understand. there is no point of contact there is no customer responsibility.

If it will take long time please return my money, so I can go ahead with another provider. Please act on this issue and resolve the problem.

I can't wait for long time, I already lossed 12 days.

When I try to reach Reliance Web World, they are saying they didn't receieve any information on my name to deliver the device. (I contacted Reliance Web World at Krishna Chambers, Malleswaram, Bangalore).


with best reagrds
Gowreenath
Ph: +91 [protected]

Note: Forwarded message attached

-- Original Message --

From: "Gowreenath"gowreenath.[protected]@rediffmail.com
To: reliance.[protected]@vriti.com
Cc: joginder.[protected]@vriti-interactive.com
Subject: Fw: Fw: Fw: Fw: Fw: Fw: Re: On line payment
Hi Reliance Care Vriti,

On 23rd Oct (Fri), I written a complaint to reliance.[protected]@vriti.com, so the same day one of your executive called me and promise me to send the device that day itself. Today 27th Oct (TUE) till now didn't receieve the datacard or no body contacted me after your executive call done.

If its take too much time, then please return my money to my account. I don't have any patience to wait for such a long time its almost 12 days over.

But one bad thing about your customer service, when I am trying to reach your IVR system.. its put me hold on 2 mins after that call got disconnected I am unable to reach your customer service through phone.. I tried 5 times, every time I am lossing 1/- Re, Seems to be your IVR system has no capable to handle calls.

(Note: If your unable to deliver the device please return my amount to the account to which i used for payment.).

My transaction referrence numbers you can find below:
Form Reference number: 1736518
Amount Paid : 3400
Product Id: 7041
Payment done on: 16th Oct

with best regards
Gowreenath

Note: Forwarded message attached

-- Original Message --

From: "Gowreenath"gowreenath.[protected]@rediffmail.com
To: reliance.[protected]@vriti.com
Cc: joginder.[protected]@vriti-interactive.com
Subject: Fw: Fw: Fw: Fw: Fw: Re: On line payment
Hi Reliance Care Vriti,

I done the payment with respect to Reliance NetConnect BroadBand+ device (Product ID 7041) with cost 3400/- on 16th Oct 2009. Today's date is 23rd Oct till now I didn't receive my device, So please help me to process fast (It's almost 7days gone today is 8th day). I purchased because I need the usage of internet immediately, So please assist me to get the device ASAP.

I spoke with Joginder regarding this issue (who initially interacted with me for the device purchase) 2 days back, but didn't deliver the device till now.

You can find the All my transactions below with payment reference details.

When I am trying to reach customer care[protected] its put on hold and after one min call got disconnectd.

with best regards
Gowreenath
[protected]

Note: Forwarded message attached

-- Original Message --

From: "Gowreenath"gowreenath.[protected]@rediffmail.com
To: joginder.[protected]@vriti-interactive.com
Cc: netconnect.[protected]@relianceada.com,datacard.[protected]@relianceada.com
Subject: Fw: Fw: Fw: Fw: Re: On line payment
Hi Joginder,

Sorry to mention this in previous communication, Monday who called me to hand over the DataCard (name: Damodhar), When I am trying to reach him, he is not answering my call to know the status whether he has the device or not to deliver @ my address.

with best regards
Gowreenath

Note: Forwarded message attached

-- Original Message --

From: "Gowreenath"gowreenath.[protected]@rediffmail.com
To: joginder.[protected]@vriti-interactive.com
Cc: netconnect.[protected]@relianceada.com,datacard.[protected]@relianceada.com
Subject: Fw: Fw: Fw: Re: On line payment
Hi Joginder,

Can I know the status when the DataCard will deliver to me, its almost 7 days completed including today. Why its taking too much time, no body contacted me till now to deliver the DataCard.

Please take action on this, I paid the amount till I am waiting to recieve the DataCard (Reliance NetConnect).

with best regards
Gowreenath

Note: Forwarded message attached

-- Original Message --

From: "Gowreenath"gowreenath.[protected]@rediffmail.com
To: joginder.[protected]@vriti-interactive.com
Subject: Fw: Fw: Re: On line payment
Hi Joginder,

Good Afternoon, Till now I didn't received my data card.

No idea why it's taking too much, my payment is done 5 days back till now I didn't see any progress on that. One of Reliance employee called me on Monday behalf of you, but he didn't meet me till now.

I am trying to reach you on your land line, but every time its giving engage tone.

If you can process this ASAP that will be appreciate it.

with best regards
Gowreenath
Note: Forwarded message attached

-- Original Message --

From: "Gowreenath"gowreenath.[protected]@rediffmail.com
To: joginder.[protected]@vriti-interactive.com
Subject: Fw: Re: On line payment
Hi Joginder,

No body called me on Friday regarding to collect the documents or handover the Hardware/datacard (Reliance NetConnect) to me.

Can you follow up the process to get done fast.

Please confirm me on one more thing, as per corportate plan monthly download limit will be 2GB, I am working at IBM as I already mentioned on Telcon, so please make sure I will get that benefit too.

(Note: If you need any document regarding IBMer, I will provide my Id card xerox for further process, most of my friends they are getting 2GB download limit per month.)

with best regards
Gowreenath

Note: Forwarded message attached

-- Original Message --

From: "Gowreenath"gowreenath.[protected]@rediffmail.com
To: joginder.[protected]@vriti-interactive.com
Subject: Re: On line payment
Hi Joginder,

I done the payment, the Referrence of payment is : 1736518

You can find the same at attachment also.

with best regards
Gowreenath

On Fri, 16 Oct 2009 14:52:13 +0530 wrote
>Dear sirIf you pay through Credit Card, Please use this link.


offers.connectindia.in/checkout.htmAnd our Product Id is 7041 and Cash Rs.3400/

Please confirm me after done the payment.Thanks.--


--
-- Regards:Joginder Choudhary.Sales Advisor (Reliance Online Deals)Ph: +[protected] Fax[protected]E-Mail - joginder.[protected]@vriti.interactive.com

Sir last month(24/09/09) i connected internet connection and they told the speed is 300 kbps but i am getting only 250 kibps speed.it is indicated i speed metre in my reliance page.So i complained many times but they told the complainted closed after 3 days.Then i registered another complaint.they also told complaint closed again and it they do it as cycle and no response and i told them to disconnect this month 22nd(22/09/09).They told that they nee atleast 1 weeks to disconnect so todAY(28/10/09) i made call to reliance customer care they told that we didnt register any complaints so you can deactivate after 15 days only.its cheating because they can earn by make bill for additional 15 days.and i got connection by last month 24th but they billed me from 21st itself so they earned charges for extra three days.But today they told we would charge till deactivion but i cant use it because i vacate my house day after tomorrow so what can i do.Its cheat

sir , i am a resident of indore and a user of reliance landline and broadband connection. Sir i always face problem with the connectivity of broadband and have made multiple complaints. I have faced a 30 day loss of connectivity in may and my phone was dead for more thn 15 days in june.kindly do something about it.

vicky daswani
26, m khatiwala tank
indore mp
phn. [protected]
[protected],
[protected]

This is Mani from Chennai. I have applied for Reliance broadnet connection 40days back.

They representative assured me the connection will come in max 7 working days.But after 7 days i called him he was not respond properly. and after that he switched off the phone. I contacted his higher officials they also not respond and after that switch off the phone.

Then I contacted custcare they told me some one will call u with in 24hrs. No one called me. then i send the mail to nodel officer . they also not replied. then i send the reminder mail.

Below i attach that mail. Kindly help me on this how to produce next.

Thanks
Mani S


MAIL SEND TO NODEL OFFICER

RE: Reg. New Broadband Connection Problem‏
From: Mani Sundaram ([protected]@hotmail.com)
Sent: 27 October 2009 20:20PM
To: Reliance Nodal Off (rcomnodalofficer.[protected]@relianceada.com)

Dear Nodal Officer

Remainder 1

I already sent u the below mail for Broadnet connection problem. This is a Remainder mail.

still i have not received any calls from you or your people. and the connection not come yet.

Kindly look on this with high priority.

Regards
Mani S

From: [protected]@hotmail.com
To: rcomnodalofficer.[protected]@relianceada.com
Subject: Reg. New Broadband Connection Problem
Date: Tue, 29 Sep 2009 19:41:54 +0530


Dear Sir/Madam,


This is Mani residing the below address.

13/7a,Ashok Illam , 3rd Floor,
Mandapam Road 6th Street ,
Kilpauk , Chennai - 10.

I have applied for Reliance Broadband 300kbps(649 plan) with 150 calls free on 13/09/09.
The executive name is Mr.Srinivasan. He came to my house with the reference of Mr.Umashankar([protected]). Initially they told me the connection will come with in 5 working days.

I have followed them after one week , they said that there was a problem in availability of
cable. they were not updated my application also.

Today only they logged my application and verify with phone , and told me that the connection will take another one week. I am unhappy with your service.

I request you to kindly help me on this. I look forward to hearing from you.



Thanks in advance

Mani S

I have reliance mobile no is [protected] (prepaid service). Many unwanted services like voice chat, caller tune etc. are activated automatically on my mobile and balance cut directly without intimation. I have gave multiple request to call center to stop voice chat service but still the service is on. Even now I tried their *333 no many the but it doesn't respond. Please note this and do the needful as soon as possible. Please everyone who see this page, note that reliance is very.... bad service provider and don't go for it at all or you will have very irritating experience like me. Thanks.

Dear Sir/Madam,
I am a new customer of reliance netconnect. But till now what response I got from reliance I am not happy with that because of following reason.

1. Until I dint purchase the reliance net connect connection, every day reliance people used to call me 5-10 time to sale their device and was promised me that within 24 hours they will activate my device.

2. On Friday 23-Oct-2009 when I purchased the device, reliance people promised me that on Saturday device will be activate in any case.

3. After that neither the device activate till now nor the any of the reliance people is taking my call to resolve my problem.

4. Is this is tactics of selling the device? Do you provide this type og service and response to your customer.

5. Is like this reliance thinks that they will sale their device to people. If this is the case, I don’t think so I will give the advice to my colleague or friends to purchase the reliance broadband connection.

I hope that I will get some positive response for my queries. Kindly do needful so that at least now my Reliance Net connect can be activated.

Reliance Net connect number = [protected]

With Regards
[protected][protected]
Siddharth Tyagi
[protected]

Hi,

I have suffered a lot with the Reliance Caller tones. These get activated without my consent. Recently it got activated on my phone [protected]. The moment I received a message that a caller tone has been activated and downloaded, I called up customer service and they were not ready to accept that it has been activated from their side. They keep on telling me that I have pressed the “*” button to get it activated. I spoke to a representative who was quite unsupportive and even shouted at me and later on to the supervisor who was also not able to help me.

Hello,
This is Sneha here,i want to complaint against Reliance company,the reason behind is that they activate caller tone without any conformation from us,first they send us sms that your now subscribe for CRBT i.e caller tone after 2 days they will deduct your 10 Rs/- from your account caller tune for 10 days period & after that they will again deduct more 30 Rs/- for 30 Days, & they are doing this stupid things without any permission from the customer,& this is happened with me & few of friends also.so please help me regarding the same .


Thanks & regards.
sneha.

Dear Sir / Madam

we have one mobile of reliance which is comes with prepaid reliance card but due to security reason i don't mention here the mobile number but i will give the reliance sim card registration name & address.
Name:- Mr.Abdul Muttalib Shaikh
Address:- Nr. Pattharwali Masjid, Shahpur Adda, Shahpur, Ahmedabad - 1.
from last 2 month caller tune activated on our reliance mobile (love aaj kal - song) we have call atleast 10 times to cust.care but they don't disconnect this caller tune from our mobile. i have tired from that atlast on last week 22/10/09 at 3.15 pm i was go reliance webworld at zaveriwad, relief road.they have received my complain and give me assurance that after 48 hrs. caller tune was disconnect but still its not done due to this my mobile balance is west . so, pl. do the needful

rgds/khurshid shaikh

i had taken a scheme on my mobile no. [protected] (reliance CDMA) of Rs 699 on 16th october, in which Rs 633.73 talk time with a call rate of almost Rs4.99.
but on 18th i taken a plan of Rs 48 in which my call rate over india reduced to 50paisa per minute, but while activating they lapsed my Rs 699 scheme. In there advertisement both mobile and banner they have not mentioned any condition like this that all my previous scheme will lapse.
so i lost Rs 699 in reliance mobile miscommunication.
there advertisement SMS is
" with 'SIMPLE' no conditions offer, STD & local calls to all mobile & landline at 50 p for LIFETIME at Rs48. To subscribe dial *777*1# "
i request u to pls reactivate that scheme.

thanks & regards
ANIL LAKHANI
mobile no. [protected]
rajasthan

I got my bill from Reliance NetConnect on 28th Sep, and wanted to pay my bill online. I had no other choice as I have been ill and bedridden. But my online account was not working as their server was down, and my password was not working. So I have been writing to them since 30th Sep, to fix my account, send me a fresh password. They have not been able to do it till today, 26th October.
I have mailed them repeatedly, saying send me a password, I want to pay my bill. Or else, send someone over, and I can pay the bill. They have done neither, except to write to me saying they are care exeworking on my problem, they will solve it, and that my account will not be deactivated as its their fault that I cannot pay the bill.
Inspite of that, they have gone ahead and disconnected my account as I have not paid the bill. I have mailed and called them for over 30 times each, but nothing is happening. Everytime a different customer answer care officer answers the phone, say they will call me back, and never do.They expect a person who is ill, hospitalised, to go the and pay the store and pay the bill. And if the hospitalised person can't do it, they will disconnect the line. They can't send someone to collect the money, and they can't send fix an online account for 30 days.
I really don't know what to do. I am so helpless...never seen a company as terrible as this...

Hi,

I have purchased a reliance netconnect broadband+ device on 2nd October.
I was assured the number would be activated within 3 days.

Its been 3 weeks+ now, and I have never got to use it even once. The device doesnt work. No one in the reliance webworld / call centre / email executives have any clue, and the buck is passed on from one to another.

Unfortunately i cannot attach telephonic records, but I have all the email exchanges if needed.

The MDN number is [protected].
Complaint number:[protected]., :[protected], and many more.

And now I get a call, saying THE NUMBER HAS BEEN TERMINATED, and I would have to purchase a new device!

I sincerely hope, am provided justice for all the trauma I was made to go through.

Regards
Amar

Dear sir,
Reliance communication had activieted caller tune scheme on my mobile and dedcted balance from my cell phone and whenever i campliant to customer care so customer care executive says m'am u have activieted this caller tune and its showing the information at here when i argue with them so replied that ok we not down your complaint and in 24 hours your balance will refunded but thats good they are refunding my after 2 or 3 days.....but this is a wrong how they r activat schemes without permision.... and two days befor they are activat some onther scheme and they sened me a subscription conformation message... and aftre that when i given a call so many time customer care executive told mam you have subscribe this scheme....and he argued on this,....
its a requset pleeeezzzz do something and sugest something to me....

dear sir,

I have Reliance classic 201 CDMA phone,mo.no [protected] On 26/10/2009, I had mobile balance Rs.appr.30. on same date at 8.36 pm. company has deducted 25 Rs., without giving any confirmation SMS or call. And I have not subscribed any sheme on that day. but when i called to reliance customer care , the customer care executive said , you have subscribed package MITTI KE RANG. and he also said you got call from us for activating scheme, but I have not got any call on 8.36pm,25/10/2009. when i asked about details of received call, the service executive has denied.

pls. help me for furthur procedure , so how can i fight against company.

I hope I will get early help from your side