Reliance Communications Complaints & Reviews

sir,
my call waiting feature is diabled, it is not enabling even if calling at *311 or enable from the cell feature, i hav called costumer care many times but they r not responded and tell to try dialing *311. i hav mostly needed of this feature. plz

try to enable it

my cell no. is [protected]

Today I, kuldeep maloo, mobile no. +91-[protected], received message from 52345 on 17/06/09 at 06:10 AM that your caller tune is downloaded or renewed on 2009/9/15. In fact I never call to activated such caller tune and when I had a talk with customer executive of Reliance CDMA they told me this caller tune is downloaded from my side and don’t pay much attention on compliant. This scheme is activating one more time in past but due to some personal problem I not take it serious. But now I want full explanation on this issue as soon as possible with refund of charge that u will deducted

Sir,
I have bymistakely lost my reliance huawei netconnect software so after formating of my Pc i am unable to connect to net due to not avablity of net conneting software. so sir pl. advice me where to find the huawei net connet software on internet.


Thankyou .

reduce my balance without my knowledge
sir/mam
i raj kumar thakur, using delhi circle's reliance gsm mobile connection.
on 14th june 2009, i saw that, there was 40 or 50 rupee sort in my balance. so, i call customer care to know detail about this. they said, in your no. CRI PACK is activated. but i was not activate... My. Compt. No.[protected]

i am relaince mobile coustmer and my mo.no.is [protected] i have belence on the date of 11-06-09 is 12 rupees this belence is cating the relince compani. i am complain relince coustmer care he told me your belence is couting by mistake we are return your belence under 24 ours after the tow days he says we are not return your balnce.because your mo is activet voic chat service this service is active by relince compani i dont activet this servise. plese take some action on relince company.




thanks

NOTE- THESE ARE THE DETAILS OF THE CORRESPONDENCE I HAD WITH THE MANAGER CUSTOMER CARE SUPPORT, ROSE TELECOM.

I B.P. AGGARWAL bought RELIANCE CLASSIC 161 model I.M.E.I. No-RRTHSK[protected] from one of your dealers 'SHREE RAM TELECOM WZ-110 gali no.1 sadh nagar palam colony new delhi-110045.ph nos.([protected], [protected]) on 27th March 2009.I operated it next day and it was not working properly from the next itself.It switches off as soon as i receive a call.It never switches on sometimes after so much of effort.I complained about it to the respective dealer and he told me that the stock is not there but after a week he denied to exchange the set.he told us to contact the company so i am complainig you because all my work is getting affected due to this problem.kindly look into the matter as soon as possible otherwise i have to take up legal steps.

thanking you,
B.P. Aggarwal
([protected],[protected]
(Flat no-721 sargodha appartments, plot no-13, sector-7, DWARKA, NEW DELHI-110075)

NOTE-BELOW IS THE REPLY OF MY MAIL BY THE MANAGER OF THE COMPANY


From: Samir Kokate <[protected]@rosetelecom.com>
Subject: DEFAULT IN MOBILE SET
To: [protected]@yahoo.co.in
Date: Tuesday, 28 April, 2009, 11:07 AM

Dear Madam


Sorry for all the inconvinice caused to you .

Please visit our service centers they will provide you with the replacement certificate for the same.There after you have to submit the certificate to Reliance webworld to get an replacement

List of Service centers are attached herewith.


Thanks & Regards
Samir
Manager Customer Support
Rose Telecom
Tel:[protected]I

NOTE-BELOW IS MY SECOND MAIL TO THEM AS I
DID NOT GET ANY REPLACEMENT



I B.P. AGGARWAL sent you a mail regarding default in my mobile set and you replied and told us to visit your service centre and get a replacement certificate.i visited adonis customer at janakpuri west delhi on 15 may and showed them your email reply to us.but they denied that they neither know you and nor they will give us the replacement certificate.they told me to contact you and i tried your number but it is always engaged.
please look into the matter seriously as all my work is getting affected.take the steps as soon as possible otherwise i have to put the case in consumer court..

my new contact no- [protected].

NOTE-AFTER MY SECOND MAIL I DIDNOT GET ANY REPLY FROM THE MANAGER.I THEREFORE REQUEST THE FORUM TO LOOK INTO THE MATTER AS SOON AS POSSIBLE.

THANKING YOU,
B.P AGGARWAL
My CONTACT NOs- [protected],[protected]

Hi there...
I've been using BigTV -my smart card no is[protected] quite satisfactorily for some 6 months, had a little bit of bad experience with their customer-care like they didn't know about the current packages, their systems down...I mean of general, poor service quality-as-usual-slack-type of my country!

Since I'm not a much fussy TV viewer, I had it continued - watch whatever comes up - some news channel most of the time in evening.

Then around a week ago BigTV decided to stop that too...started giving a message on blue screen, saying "Please subscribe to this channel" - on all the channels, including the Preview (101), Help (999), except the 556 (Gyan Darshan).

Since then I've been calling them continuously - getting a new complaint reference number each time I call . Have done all the factory-resets, plug-outs-and-then-restarts etc. etc.

not able to see TV and yes, they are deducting money too from my account!

Just a few questions:
1. Is this a regular thing or am I among those lucky (Huh!) chosen ones?
2. How to get my channels back - any jugad-type idea or any channel of complaining them?
Or
How to complain to say, TRAI or any other ombudsman kind of guy who can look into this?
3. How can I get it discontinued...as per one of the articles I found on net, customer shall get his money (I think not entire, but cost of set-top and antenna) refunded (Ref: Trai directs DTH cos to offer refunds )

dear sir
my cell no [protected] .the sim no[protected]. i procured gsm sim at malur kolar dist, bangaluru, karnataka by april 2009.by 10th of may it is showing no service, i made a complaint, they need the address proof&photo.when i purchase the sim i had submitted the relevent document. again i submitted address proof & photo .then 10th of june on words it is showing no service.again i regitered a complaint.the same recorded message that you have to submit id proof & photo it is a life time card every month they need id proof means what can i to do, also the id proof is not ok how it was worked for two and half month

regards
lakshmi ramanan
note:previous complaint by mistake i wrote air tel sim number.this one is correct

i'm from pune.i purchased a sim 2 weeks before.The cost of sim is 49 in which i m getting lifetime service n 90 days reduce call rates.i recharged my mobile with 21(free night calling after 11pm) 2 days after the purchase of my sim.its now 7-8days since my complaint is not being resolved.i called more than 15times to cu care.they always say that you will receive an sms soon.yesterday agin i called cu care they told tht u have to wait for 72hrs.The cu care is not able to handle my problem.Some of them don't know how to talk.
i think it is the worst service for a customer.
the night calling is not free.the call charges is .05rs/min.i recharged my sim with 21.night calling is free with 21 recharge.
The cu care told me tht u will get ur money back.

i am new user of reliance.the product of reliance broadband+ is not work properly when i connect a network it is not connect properly if it will connect and a few minute its automatticaly disconnected.
kindly send a person and solve my this problem .i am this thing in a seals man and verification person who come from reliance office .please solve my this problem immediately other wise change my product

Dear Sir,

Surrender of Telephone No.[protected]

Inspite of my repeated complaints, even after surrendering above telephone on 1st January 2009, i am still getting bills for the said telephone.

It is seen that inspite of surrender said telephone is being misused by somebody. Also it is seen from your bills that somebody is making the payment of some bills . My mail correspondence in this respect with your noddle officer is being attached- which is self explanatory.

Since the matter is serious, kindly look into this on war futting.

Regards,

D.V.Thakurdesai ([protected]@yahoo.co.in)

Since mail correspondence cannot be attached with this complaint request to mail your mail ID .

I want Caller Tune Code of Film Tera Nam Liya from Film Ram Lakhan Or Regional Track from Oriya Film Song Aji kali mate bhala lage from film Babu I Love You...

Sir,

This is to bring to your notice that relaince communication has adopted a unique technique of earning in lakhs from the customer without their knowledge. The reliance service provider activates the caller tunes without customer knowledge and charge the end user Rs 30/mth. When i asked the customer care they reply saying i have requested for the same but they refuse to provide me the details of request like date and time etc telling us they do not maintain this service records (mandatory as per law).This has happen second time with me and i have to pay the cost without asking for the same.
This rs 30 for single customer, think the amount they will earn from lakhs of their subscribers.

PLEASE TAKE SOME ACTION/STEPS TO STOP THIS HARRASMENT BY RELAINCE COMMINICATION

Thanks,

I brought a Reliance GSM Prepaid connection with number [protected] from Sai Baba Telecom, C1, B4, DDA Market, Keshavpuram and submitted the passport photo along with the Govt. Company ID Card as address proof. Next day my connection was active and i could do calling and recharged it for Local Call and STD pack. Suddenly today i.e. on 11/06/2009 in the morning i was stunned to know that all my calles from that number is barred and i have to contact customer care. I went to the aforesaid shop and enquired about it to know that he has not submitted the document along with the application form yet. As a reason he said that the collection boy is not coming to shop and he is not able to submit it. I took the from and document from him and tried to submit it in R-world located in Dariyaganj near to my office. They refused to accept my form and when i asked them your customer care email id to complain they didn't gave it to me also. They also tried to persuade me mot to give any complain as its not going to help me any way. More over they were not able to give the address of your corporate office at okhla. So help me so that my number gets activated as soon as possible.

cheating by Reliance company for not disclosing for not receiving SMS from other operators.

I have been lodging complaints past three months as I not getting SMS from Airtel as they are not in a position to solve my problem as the customer care is of no use and the Reliance comm is a fraud company by cheating the customers and becoming No 1 richest personin India.

Public beware before buying Reliance product as they are cheaters

Dear sir,
i am very sorry to state that being a customer of reliance mobile i am suffering from billing problem since a long time which is very shocking to me. i am not getting my bill time to time which is causing a lot of problem to me inspite of so many reminders the service provider is not sending bill in due course of time
your cooperation is highly solicited

My no:-[protected]
cust.id:-8545801/8546522

I have stopped using reliance data card from the month of January.
I submitted the request[protected] to terminate the connection on 3rd March 09
On 4th march i paid the outstanding bill.
The reliance web world representative told me that I will get a confirmation call in 15 days.
When i asked why there is a delay of 15 days, he said thats how the company works.
So desperately i was waiting to recieve the call
I received a call from their representative in around 10 days.
I said that i want to terminate the connection.
I again received the bill for that month.
I paid that bill to foolishly .
Next month i was surprised when my parents told me that some reliance recovery guy visisted my home and asked them to pay the bills.
I checked with the reliance web world and customer care . SHOCKED to find my connection has not been terminated.
On enquiry i was told that i have opted for continuing the connection.
I was frustrated again i gave a request for termination again as i did not want the reliance guys to harass my parents.

Today is the month of June, i received the call today that i have to pay the bills.
I went to the reliance web world the lady told me she cant do anything.i dont understand what they are doing sitting in the web world.
She gave anumber of her seniors s senior who never recieved my phone calls.

Customer care again recorded my call and told me that the connection will be terminated in next 15 days.
This is end less i have atleast 10 differnet service ID s or whatever.
i am constantly tortured by the services.
i am disturbed by the harrasssment caused to may parents.

This is the worst service i have ever received.
Peope are rude and they dont knnow about there systems atall.
they enter wrong data or whatever and ask us to pay the bills.

Please suggest someone some way to come out of this S**t.

when data card connected show message - error678:the remote computer did not respond
already i have complant in reliance toll free number they are saying in 24 hour data card will be connected but my not connected to any laptop pls immediately solve my problem i[censored] are any
quries call me fullfree my contact no - [protected]





THANKS,
NAS INDIA,
IT..

Dear Sir/ Madam

I had applied for the release of my provident fund in the month of February and I had been promised by the H.R. Head of Reliance Communications, Plot No. 17, Phase- 1, Industrial Area, Chandigarh, Mr. Tej Singh Mann, that, I will get timely information about the status of my application.

But, till now I have not got any intimation about my fund.

Mr. Tej Singh Mann does not pay heed to my requests about intimating me the status of my case. He would keep asking me to see him at his office abd when I go there, he does not treat me well and does not bother at all about my humble requests.

He has even started telling others, who are also a subject to his procrastinations that, all of them will have to pay some sort of commission to a person whose name is Gurmeet, at the Provident Fund office, only then we can get the Provident fund released.

I am being harassed by Mr. Tej Singh Mann who, always with his words, takes us for a ride.

Please look into this matter at the earliest. My details are mentioned below:

AMIT VERMA
Employee Code: WAPS 02633
Provident Fund application No. MH/VASHI/118056/826

I shall be really grateful to you for your help.

Thanks and Regards
Amit Verma

I bought Reliance Netconnect brodband device out of greed for mobility on last friday . I had paid 3500/- & have been told by the person that within 24hrs it will get activated i.e, by saturday afternoon. I have given all the documents on friday itself. But to my surprise till now after 5 days it is still not being activated. Customer care is the worst i have ever seen . MOST FUNNY PART IS IT ALWAYS TOOK ATLEAST 10 MINS TO GET TO CUSTOMER CARE THEN THEY WILL TELL YOU THAT IT CANT BE HEALPED AS THE MDN number I AM GIVING THEM IS NOT UPDATED IN THEIR SYSTEM.(EVEN AFTER 5 DAYS) MDN number will only be updated in their system once you do the activation. As per them activation is pending because THE RIDER WHO HAS GIVEN ME THE HARDWARE & TAKEN THE DOCUMENTS HAS MET WITH AN ACCIDENT WHILE RETURING FROM MY PLACE & THEY HAVE LOST ALL THE DOCUMENTS!!! I HAVE SEEN THE SAME GUY IN MY NEIGBOURHOOD SELLING THE SAME PRODUCT!!!

As per them it will take one more day to verify the address !!!

I HAVE DECIDED NOT TO USE THE RELIANCE NETCONNECT NOW EVEN IF MY HARD EARNED 3500/- RUPEES WILL GOES IN DRAIN. STILL BETTER TO LOSE 3500 RUPEES THAN HAVING TO DEAL WITH THE WORST CUSTOMER CARE WHICH CAN GIVE YOU REASONS WHICH ARE BEYOND IMAGINATION.