Reliance Communications Complaints & Reviews

Dear Sir/Madam:

Subject: Cancellation of caller tune.

My name is K.S.Madhu Shalini having a Reliance Landline connection no [protected] in doddaballapur. The caller tune service is activated on my abovesaid phone, for which i have not given any request to activate this service. This is to inform you that i want the callertune to be cancelled immediately on my phone. So, I would request you to cancel it immediately. Please do the needful as soon as possible.

Regards,
Madhu

this is letter to Reliance officer...

Hi,
I took new reliance net connect broadband+ wireless USP drive on 8th may 2009 and still the connection is not get activated. I have called many times customer care and the outlet who gave me hardware but no positive action from them and they are not able to find out what is the status of this card.



There are few details which im having it:
Application Form No : [protected]
MDN number : [protected]
RSN Number : RZTCDC[protected]
Customer contacts So far:
Third party outlet Name: Reia international, State building, Mg road, Bangalore.

Customer Care:[protected]
Priya : [protected]
Vivek : [protected]
Kysh : [protected]

Please see the history of the communication to activate this card..

8th May2009: the person collected the documents.
11th May 2009: Verification happened on call & home verification in person.
12th may 2009: I requested the reliance person to activate the card.
13th May 2009: I requested the reliance people’s priya & Vivek and Kysh & reliance customer care to activate the card. Customer care told me the card number is not entered in the system - No outcome.
14th May 2009: I requested the reliance people’s priya & Vivek and Kysh & reliance customer care to activate the card. Customer care told me the card number is not entered in the system - No outcome.
15th May 2009: I requested the reliance people’s priya & Vivek sh and Kysh to activate the card. - No outcome.
16th May 2009: Again I requested reliance people’s priya & Vivek and Kysh to activate the card and again I called up customer care then they created compliant about this issues to forward the concern department. Customer care told me they will get back to me with in 48 hours.
18th May 2009: I haven’t got any call so far and called Priya about this issue and she told me, it will get activate today.
19th May 2009: I did not receive any calls from reliance so far for this issue even after 48 hours. Again I called up customer care to the person name called Mr. Hidndra and he created another compliant and he told me same answer like they will get back to me with in 48 hours and he gave compliant number [protected]. I called up priya again and she told me, card will get activate today. But today also they failed.
20th May 2009: I did not receive any response from reliance customer care. I called up priya and she told she will check and get back to me but she never called up me so far and she told its problem with reliance customer care people, it will get activated 12O clock.
I called up customer care again, there is a lady name called shruthi who picked up phone. I told her all my stories and gave to her compliant number. But my bad luck she told she can’t able to check the compliant number. Again Shruthi asked few details about outlet but im not in position to give all the details. So I made conferences with outlet Priya & Shurthi then Shruthi collected all the information from her and Shruthi told me again the same answer without hopes.

23rd may 2009 : again called up customer care they created one more complaint, customer interaction number is :[protected] but no use with this same status after two days.
Im pointing out here. How the reliance customer care not in position to help customer in this case whether the card was sold by third party dealer.

One connection itself we found that reliance will not give even if we face some issues in between and we lose the hopes from reliance customer care service.

Note: Still my problem is not yet solved; I don’t know when the card will get active.

Hi,
I took new reliance net connect broadband+ wireless USP drive on 8th may 2009 and still the connection is not get activated. I have called many times customer care and the outlet who gave me hardware but no positive action from them and they are not able to find out what is the status of this card.


There are few details which im having it:
Application Form No : [protected]
MDN number : [protected]
RSN Number : RZTCDC[protected]
Customer contacts So far:
Customer Care:[protected]
Priya : [protected]
Vivek : [protected]
Kysh : [protected]

Please see the history of the communication to activate this card..

8th May2009: the person collected the documents.
11th May 2009: Verification happened on call & home verification in person.
12th may 2009: I requested the reliance person to activate the card.
13th May 2009: I requested the reliance people’s priya & Vivek and Kysh & reliance customer care to activate the card. Customer care told me the card number is not entered in the system - No outcome.
14th May 2009: I requested the reliance people’s priya & Vivek and Kysh & reliance customer care to activate the card. Customer care told me the card number is not entered in the system - No outcome.
15th May 2009: I requested the reliance people’s priya & Vivek sh and Kysh to activate the card. - No outcome.
16th May 2009: Again I requested reliance people’s priya & Vivek and Kysh to activate the card and again I called up customer care then they created compliant about this issues to forward the concern department. Customer care told me they will get back to me with in 48 hours.
18th May 2009: I haven’t got any call so far and called Priya about this issue and she told me, it will get activate today.
19th May 2009: I did not receive any calls from reliance so far for this issue even after 48 hours. Again I called up customer care to the person name called Mr. Hidndra and he created another compliant and he told me same answer like they will get back to me with in 48 hours and he gave compliant number [protected]. I called up priya again and she told me, card will get activate today. But today also they failed.
20th May 2009: I did not receive any response from reliance customer care. I called up priya and she told she will check and get back to me but she never called up me so far and she told its problem with reliance customer care people, it will get activated 12O clock.
I called up customer care again, there is a lady name called shruthi who picked up phone. I told her all my stories and gave to her compliant number. But my bad luck she told she can’t able to check the compliant number. Again Shruthi asked few details about outlet but im not in position to give all the details. So I made conferences with outlet Priya & Shurthi then Shruthi collected all the information from her and Shruthi told me again the same answer without hopes.
25 may 2009 called up customer care again they told they will rectify this issue within 48 hours. I don’t know how many 48 hours I have to wait for this.



Im pointing out here. How the reliance customer care not in position to help customer in this case whether the card was sold by third party dealer.

I was looking my team more than 50 data card connection but one connection itself we found that reliance will not give even if we face some issues in between and we lose the hopes from reliance customer care service.

Note: Still my problem is not yet solved; I don’t know when the card will get active.

Please find out some solution instead of asking appologies to customer.
Make customer happy with service not to just words & commitments.

Thanks,
Venkatesan J
[protected]@yahoo.com
Bangalore.

SirMadam,
I have bought a reliance Sim-card from Reliance Communications, Patel Nagar (New Delhi) by submitting proper documents, i.e. my license and my photo, but after one week they stopped my outgoing calls by saying that proper id was not submitted. When I inquired about this in reliance office they told me that they have sent the documents and your number will be started in 24 hrs. But from last week I am continuously going to their office and they had not yet started my number. Everyday they are telling that today it will be started after 1 week they start my no. after this I do top-up my no. with 25- SMS pack and do SMS on 2352009 at local no. [protected] but reliance cheat me they deduct 28- from my account an when I inquired about this they told me that when this money is deducted you are in Roaming. Which is wrong, that time I am Delhi at my home? SirMadam that time I send some more SMS’s to my friend. SirMadam if I am in Roaming then why should they did not deduct my other SMS’s money. After this I send 2 more SMS’s on 2452008 at same no. and they deduct 4- from my account then I talk with reliance costumer care to and launched a complain against my wrong deduction of my money. And they give me same reply which is wrong and tell me that some time your no. is caught Roaming tower so that we deduct money from your account. After long time they give me one more request no. SR 98546231 after one day on 2552009 they SMS me with same reply which is wrong 1 more time. SirMadam if my no. caught Roaming tower then what I should do it’s not my fault. This fault is network fault which is paid by Reliance as legal then why should I pay for this wrong deduction. After some time they will say that sir you are in America so we deduct your money from your account which is not a good reason. Reliance network is not working properly for hide this fault they cheat there costumer. SirMadam For check this I do SMS at [protected] on 2452009 from my other no. with out any Roaming charges. SirMadam if I pay 25- for free SMS’s then why Reliance should deduct money from my account. Sir I get this problem with this no. only which is the fault of Reliance tower not mine.
I request you please solve my problem. I am student and belong from middle class family.

Thanking you
Raja Soni
3279 1st floor south Patel Nagar,
New Delhi = 110008
[protected]

Hi There,

My Name is Chetan Suhasaria, nand want to complain about reliance GSM Service Connection NO. [protected], of Calcutta. This is To inform that i am not being able to send SMS For the Pat 12 Days and have been complaing for this Quite a long time.
I was told by the cust. care Exec that it will be done within 6 hours...but it wasn't solved for 3 days..Again, helpless and after long trials got thru the Cust. Care, talke to the Person there was assured that the Problem will be Resolved within next 2 days.
It wasn't, again Called up to the Cust Care department...Same response will take 2 days after talking to the Senior Executive.
After Getting Frustrated with Whole of the Process i m really ashamed that using Smart for so long earlier also faced some problem and now also facing the Problem again and again. I think my complaints are going in some kind of trash bin where there is no response to the service that i complaint for. PLEASE NOTE THE TWO COMPLAINT NO'S[protected]Exec. Name: Srija) and the other no. i don't have iot handy with me otherwise i would have provided u with that no...and will provide if needed.
Sorry to inform u but if Someone asks me whether he/she should opt. for Reliance the answer would be "NO"...please look into the Matter and Do the Needful as i think i m helpless at the Moment..

Furthermore its the bare truth just because of this kind of service people are gradually hating to use Smart GSM SERVICE.


PLEASE HELP...
Chetan Suhasaria

I took new RIM connection on 21st May 2009. and recharged my account with Rs 999.00 to get the RIM to RIM STD free for 30 days and with Rs 50.00 for main balance, after 2 days my account balance become Rs 2.00 and now I am unable to call any other mobile number. when I called Customer Care he told me u didn't recharge with 999.00 but still i am having the msg which is got after recharging the account.


This is the Reliance India Mobile and their Service .


Thanks
Tripurari

Reliance data card 128kbps Unlimited





Hi Sir,

I have taken a data card connection from reliance on 21/03/2009. My plan is 128 kbps Unlimited Plan.
User Id is: [protected]
Name: Jateen Kumar
But from the starting of my connection I am getting only 4 kbps speed. I already make a complaint on customer care . But still i am facing the similar problem. I will be grateful to that person, or Team who will solve this problem. Waiting for your kind help in advance.

- Jateen ([protected])

Myself Jateen Kumar Mahapatra working in Bangalore. I have a unlimited Reliance to Reliance std pack free post paid plan (it includes local number and any other Reliance gsm). I was not been informed or was not been educated or was not given any written intimation that the smart card which is also under reliance group will be charged while calling to those numbers. I want a clarification regarding the smart phone. are there any other source or number by which we can call to the Reliance number which will make it free. It is disgusting that the calling to smart card in Bihar and Madhyapradesh is free but while calling to Orissa smart card it we have to pay .why there is hypocrisy. If there is a business concern it should be for entire county why a partiality with the other states. If you are taking the credit of being the second best cellular provider in Orissa then why a discrimination for Orissa people...?

I had recharged my reliance prepaid number [protected] using my ICICI Bank Net Banking facility on 12.05.09.

The recharge amount was Rs. 799/- as I want to have RIM STD Free facility (was existing user of this facility).

But I came to know that the facility was withdrawalled and new scheme of Rs. 999/- has been introduced.

RELIANCE MOBILE has never communicated this and as a result my phone was not recharged because of wrong amount.

I had contacted Reliance Customer Care and lodged compalint. They have given Compalin ID three times and though almost two weeks have been passed, the issue has not been resolved.

Dear Sir,
I purchased reliance’s prepaid connection before 3 years back since there I recharge my connection so many times. But since it activated, they deducted my more than Rs 2000 for valu added service such as Ring tone pack, sms services. While I didn’t subscribe for such services. When I asked for the proof from reliance customer care ( that I subscribe such value added pack) they replied that they don’t have any proof. At last on 20 days before Rs 20 deducted for ipl massage but i can not activated that service.
They activated &deducted from my balance . when i complaint against that they told u get Rs20 refunded within 24hrs but till 15 days gone amount not added to my balance . for that i got mentally desturb & this is not firts time happend with me so many times happend with me . so now i decided to do complaint against them ...However, this loot practice is going on and on. They once again deduct some charges and I am sure that such unfair practice will continue in future also. So…..
My expectations are as below…
1 I want all my money back which they deduct for value added service unethically and unlawfully since it activated .
2.For mentaly harrasment i wnat to charge them RS 100000.
3. Before activating such services they should take consumers’ written permission and not by SMS or phone call.
4. They should maintain proof for activating such services.
5. Reliance India mobile should give written assurance about ALL the charges.
6. Fine such mobile operators who deduct any amount from customer without their written permission.
7. No value added services should allowed in prepaid connection as they deduct directly from their balance.
8. There must be 100 times higher charges as FINE to the mobile operators for unethical practice, mal practices, unfair practices and deduct amount without the written permission of customer.
9. Strong customer care service must required.


My Details
Name :PRAKASH MAROTI RAMTEKE
Address : AT: INDIRANAGAR, POST JAWAHARNAGAR, TAH+DIST: BHANDARA, PIN: 441906
Mobile No :[protected]
Alternative no : [protected]
E mail Address : [protected]@yahoo.com
alternative email: [protected]@in.com

Dear Sir/Madam

I am a resident of Mehdipatnam, Hyd, Andhra Pradesh.
We used the Internet services provideed by the RELIANCE COMMUNICATIONS for the last 2 years
Unhappy with the services i requested the reliance communications to disconnect the internet connection.

The policy of the company is to take the termination request only The termination request was placed on 23 March 2009.

UNFORTUNATELY, EVEN AFTER PAYING OFF ALL THE DUES AND REQUESTING FOR TERMINATION IMMEDIATELY

AND I HAD NOT USED THE INTERNET FOR THE PREVIOUS MONTH BUT I AM CHARGED FOR THAT

THE DISCONNECTION HAS NOT TAKEN PLACE TILL DATE AND I AM CHARGED EVEN AFTER THE REQUEST AND NOT USING THE SERVICES

PLEASE LOOK IN TO THE MATTER

the details being

VIDE BILL ACCOUNT NUMBER [protected]
IN THE NAME OF MY FATHER M V KALI PRASAD

Thanking you

Regards

Krishna Koundinya M V
[protected]

Dear sir,
I would like to inform you that I have taken new Reliance GSM prepaid connection no. [protected] last month.
There was caller tune by default activated. I just want to unsubscribe I send many times msgs. UNSUB & also TRING & also complaint about it but still no response Caller tune is still active.
Plz deactivate as soon as possible and let me know on my mail address.
Thanking you,
Regards,
AMIT MISHRA

Hello,
Firstly I would like to mention that I am thoroughly appalled at the hopeless customer care service that Reliance provides to its customers. Also that I would consider myself lucky, if i get a response to this mail and any action based on this.

My problem : I am getting timed out when trying to connect to the internet(in spite of having balance in my account).
The losses I incurred : more than 900 Rs to date.

I had applied for a reliance net connect connection on March 24th 2009. I got a number assigned immediately as mentioned above, but till date(its May 23rd today), my services have NOT been activated.

I have submitted the application form 3 TIMES:
1) twice with my license as address proof - Vashi Sector 17 reliance
2) once with passport copy - CBD Belapur Reliance, Prabhat Center).
The last time I submitted was in the last week of April. I have lost count actually.

Recently I visited the 'Reliance web world' in Vashi sec 17 and Reliance and the one in Shastri Nagar, Santacruz . They said my services are active and i just need to recharge my account to connect to the internet.
THEY CONFIRMED WITH ME THAT MY SERVICES ARE ACTIVE, THEN I PROCEEDED TO RECHARGE MY ACCOUNT WITH 403 Rs.

After recharging for 403 Rs, they told me that even though my account is active, my OUTGOING services are barred!!! and that I would need to submit my documents again. When I asked them the reason, the response I got was - "We dont know"!

It seems there is no transparency between the different departments in Reliance, as in the customer care executive has no clue as to why the documents are continually being rejected. One more thing, the customer care executives are thoroughly ILLITERATE of the processes, regardless of any branch in INDIA.

My question - How am I supposed to understand that even If i am active, my services could be barred. For me, as a customer, all I care for is - if i pay the money, will i be able to access the internet. For this, their answer was an EMPHATIC yes before recharge and a BIG NO after recharge.

I AM TIRED OF RUNNING AND SUBMITTING THE DOCUMENTS, and I do not understand what could be wrong with my passport.
IF YOU NEED MORE VERIFICATION, THEN COME TO THE ADDRESS MENTIONED IN MY RESIDENCE PROOF AND SEE ME THERE. I would be glad to meet you guys.

I myself am in Telecommunication industry, and I am really sad to see this kind of service being offered, by a company that calls itself India's no 1.

I feel cheated.

- Basheer.

Dear Sir,
In the last week I observed that the caller Tune service has been activated thrice on my cell without my knowledge and the service has been charged to me. In one case there was a song also downloaded. When I brought this to the notice of the Customer service staff he was not interested in my problem and simply tried to convey me that the service has been activated from my side and he would not take any complaint regarding the same. In spite of me explaining it to him that the service was not activated from my side and I wanted to lodge a complaint regarding the same he bluntly refused to lodge a complaint. I am surprised by the attitude of the customer service executives and the supervisors as they simply don't lodge a complaint on the said problem. Of what use is the C.S.C. when the complaint of the customer is only not heard.
I look forward to a solution on the problem as I have been cheated thrice by Reliance communication, 30 Rs deducted from my balance for a service which I never subscribed and regarding the Customer service which simply does not take complaints on the problem stated.

Regards,
Avinash Singh.
[protected]

To,
Reliance communications customer care center
Subject: Third reminder of the complaint about USB modem as was lodged for the first time on 18th may 09.
Dear Sir
Your department has still not responded to my complaint that was originally lodged on 18th May 09.
By delaying the response, you are deliberately ensuring that validity of my recharge voucher of Rs 111 will also expire. Your inefficient web world service has already consumed my Rs 97 paid on their suggestion for validity recharge.
Hope your service is also not as useless as the webworld servive.
Thanking you
Abhay Gandhe
Nagpur
[protected]

----- Original Message -----
From: Abhay Gandhe
To: [protected]@relianceada.com
Sent: Thursday, May 21, 2009 4:30 PM
Subject: Fw: Reminder: Complaint about usb modem connection


Second Reminder of the complaint lodged on 18th May 09 through e mail as the complaint is still not attended.
From Abhay Gandhe, Nagpur

----- Original Message -----
From: Abhay Gandhe
To: [protected]@relianceada.com
Sent: Wednesday, May 20, 2009 12:11 PM
Subject: Reminder: Complaint about usb modem connection


Reminder of the complaint because the original complaint was not attended so far
From- Abhay Gandhe, Nagpur
----- Original Message -----
From: Abhay Gandhe
To: [protected]@relianceada.com
Cc: arun dolke
Sent: Monday, May 18, 2009 1:58 PM
Subject: Complaint about usb modem connection


To,
Reliance customer care department
Subject: Complaint about poor quality technical services from the reliance world outlet in Shankarnagar, Nagpur for operting USB modem
Context
My reliance prepaid handset ( modem) connection no is [protected] which was purchased very recently.
I have purchased a Reliance prepaid connection for internet connectivity through USB Modem LXU- 800. This was done through Reliance web world - Shankarnagar, Nagpur against the invoice no [protected] dated 5.5.09 for total payment of Rs 2589/- ( Inclusive of cost of modem + GSK Pre paid kit).
The modem RSN/ ESN no is RL GCP[protected]
This connection was activated on 7.5.09 with a recharge voucher of Rs 111 purchased from Shankarnagar office. The Web world staff has promised me that the recharge voucher will give me 5 hours of internet connectivity and has a validity of one month.
No additional payment for validity recharge was done as the staff told me that it is not needed.
Problem
The modem has stopped functioning ( not connecting to internet) from 15 May 09 onwards. Enquiries with your customer care representatives ( CCR) in Shankarnagar office have revealed that the connection validity has expired.
I was promised usage of 5 hours and 1 month validity against the recharge voucher of Rs 111. This means that the validity should have expired on 6.6.09. How come your system is indicating expiry of validity within 10 days?
I have attached here image of details of my modem usage as indicated by the modem since your system has suspended my internet access. You can very clearly see that the modem was used only for 34 min and 34 seconds for a receiving/ sending of 95.43 bytes only. Is your voucher of Rs 111/- is worth just this minimal use?
Your CCR are now saying that the validity recharge is a saperate process. I was not told this while purchasing the modem.
I am not sure as to whether the validity recharge is required and what is the exact amount because none of your staff in Shankarnagar webworld office has clarity on the issue. While purchasing the modem on 15th May, your CCR ( Ms Smita) has told me that I need to recharge validiy for lifelong by paying Rs 300. However her senior staff ( name not known) ruled this out saying that no such payment is needed and hence it was not done. On the 18th May 09, your CCR ( Ms Anoushka) told me to pay Rs 97 to ensure lifelong validity. This was promptly done by paying in cash Rs 97 at the Shankarnagar office. Even after this, the connectivity of my modem is not restored. Further enquiries revealed that for lifelong recharge, I need to pay additional Rs 649. Even if I pay another Rs 649, none in your web world is able to clarify to me as to what will be the fate of my current recharge voucher of Rs 111 that has become dysfunctional because your CCR could not properly guide me.
Nobody in your web word is ready to give written invoices for any services and all the payments are done against oral instructions. So verification of information that is given to the customer is not properly done.
When reliance communication boasts of availability of top class internet services, why can you not depute at least one technically perfect ( in internet services) staff in each web world or why not manage the same support through outsourcing. It is a common sight in web world stores to find customers struggling with modems and the staff to manage the set up of system. The webworld staff just sells the modems and the customer is then left to manage activation/ trouble shooting on his own. Is it not your responsibility to ensure that every modem sold through your system connects properly with customer's computer? I have to spend at least 5 hours on 6th and 7th May to get the new modem properly installed and activated for which there was absolutely no support from your center. It was all done by externally sourced expertise.
Negotiating with the CCR in the webworld is extremely slow and time wasting process. On the 18th May, I was negotiating the complaint with Shankarnagar CCR ( Ms Anoushka) since 11.30 am to 1.00 pm and yet my problems are not solved. Ultimately I have to give up to do other important works elsewhere.
A similar complaint was also registered in to your system through the Reliance web world- Shankarnagar on 16.5.09 by your CCR ( Ms Varsha). It is highly doubtful if the problem gets solved through your team that is not conversent with the details of modem operations/ plans. Till 1.30 pm on the 18th may, the complaint was not attended and I have got no communication on my alternative number.
The abrupt discontinuation of the service from your side is causing extreme problems for me as I have to do my official work from roaming locations.
Your webworld staff has repeatedly demonstrated that they do not have the capacity to ensure connectivity of the modem they have sold to me and hence I do not want to continue using it any further. Under the circumstances, it is clear that your web world based customer support system has totally failed to ensure smooth functioning of my modem and has caused me extreme inconvenience and great wastage of time. May I request you to collect the useless iteam called 'reliance modem' from me and arrange to reimburse me the full cost of the modem, balance cost of the Rs 111 recharge voucher and full cost of the Rs 97 validity voucher.

Thanking you
Yours sincerely
Mr. Abhay Gandhe
Bhoop, 20 Khare town, Dharampeth, Nagpur
Ph [protected]

my sim is barred since 5 may 09 i have made two complaints but not got any results i have submitted my documents thrice two times with the retailer and at the last to the web world itself now they are saying i have to submit my documents again .i am totally confused icant throw the sim because already it is having about 400 rupees balance and 350 sms balance . third time i have submitted my driving license as proof.

DEAR SIR /MAM,
I AM SANDIP MONDAL, S/O -BANAMALI MONDAL, FLAT-5, BLOCK-O, 197, ANUL RD., HOWRTAH-711109, MY MOBILE NO-[protected], AND ALTERNATIVE NO- [protected].
WITH OUT MY PERMISSION, THE BALANCE REDUCT FROM MY MOB WAS RS.30 ON 19/05/09 ARROUND 1 P.M. I COMPLAINT AT THE INSTANT TIME, BUT THEY DID NOT GAVE BACK ANY MONEY.
SO I REQUEST YOU PLEASE ENQ THIS, AND GAVE BACK MY BALANCE
THANK YOU
YOUR FAITHFULLY
SANDIP MONDAL

Dear Sir,

We have a reliance CDM No. [protected], on 15th of May, 2009 we recharged the same with 249 Rs recharge which gives facility of 1 Month Unlimited talk time within Gujarat from RIM to RIM ( Reliance CDMA Mobile) Now suddenly on 19th May, 2009 night the outgoing and incoming facility on the same phone (Sim) cut off and on complaining to customer care they said as it was not recharged with 200 Rs recharge which is required for Lifetime card but actually it is recharged with 249 Rs recharge voucher.

So customer care told you please recharge with 97 Life time recharge voucher we did so but we lost the unlimited RIM to RIM ( Within Gujarat) without prior information and because of it we lost almost 108 Rs talk time.

Please Help us to revive the unlimited facility RIM to RIM ( Within Gujarat) and Gaining 108 Rs Back which lost due to their Misguidance and Service.

Regards,

Bhavik Shah
On Behalf Of
Arpit Soni

Dear Sir,

I am using [protected] connection from more than 1 year, & every time I am paying my bill before due date/ immediately after bill generated. I never came across through ECS linked with my MDN. But I shocked when I suddenly see my bank account gone negative amount of Rs 600. Last three time MDN bill ECS cheque bounce from my account becauc3se of nil balance in account & Rs 200 fine applied by bank on my account every time.
My questions is I am regularly paying mobile bill immediately after bill generated, then why Reliance trying to deduct money through ECS from my bank account.
If the ECS deduction is compulsory then Reliance should inform customer accordingly. This is totally wrong that ECS deduction even though bill payment done before due date. I am asking waiver of Rs. 600 for such fine charges applied by HDFC bank.

Dear Respected Sir/Madam
my complaint is reliance ki taraf se lagatar cricker ke sms aa rahe hai.. last 5/5/09 ko main ese diactivat karva diya hai.. magar phir bhi sms lagatar aa rahe hai.. main kam se kam 10 bar complaint de di.. reliance ke exicutive sift samja dete hai ki band kar denge sms magar aaj kat band nahi hai.. main din or raat dono me paresan hu... wo apni marji se paise bhi kat lete hai...
please meri is paresani ko hal karwa do...

Thanks
Pawan
[protected]

I have purchased a data card EC121 1X USB Modem from Reliance (MDN No [protected]). On 13 May 2009, the same was replaced with a new one. After then, I could not connect the net through it till now. In this regard, I have made many complaints through customer care as well as local office at Gorakhpur. The complaints number are as under :-

14/05/[protected]
18/05/[protected]
21/05/[protected]

Please help me out or advice me