Reliance Communications Complaints & Reviews

Dear Sir,
I purchased reliance’s prepaid connection before 3 years back since there I recharge my connection so many times. But since it activated, they deducted my more than Rs 2000 for valu added service such as Ring tone pack, sms services. While I didn’t subscribe for such services. When I asked for the proof from reliance customer care ( that I subscribe such value added pack) they replied that they don’t have any proof. At last on 20 days before Rs 20 deducted for ipl massage but i can not activated that service.
They activated &deducted from my balance . when i complaint against that they told u get Rs20 refunded within 24hrs but till 15 days gone amount not added to my balance . for that i got mentally desturb & this is not firts time happend with me so many times happend with me . so now i decided to do complaint against them ...However, this loot practice is going on and on. They once again deduct some charges and I am sure that such unfair practice will continue in future also. So…..
My expectations are as below…
1 I want all my money back which they deduct for value added service unethically and unlawfully since it activated .
2.For mentaly harrasment i wnat to charge them RS 100000.
3. Before activating such services they should take consumers’ written permission and not by SMS or phone call.
4. They should maintain proof for activating such services.
5. Reliance India mobile should give written assurance about ALL the charges.
6. Fine such mobile operators who deduct any amount from customer without their written permission.
7. No value added services should allowed in prepaid connection as they deduct directly from their balance.
8. There must be 100 times higher charges as FINE to the mobile operators for unethical practice, mal practices, unfair practices and deduct amount without the written permission of customer.
9. Strong customer care service must required.


My Details
Name :PRAKASH MAROTI RAMTEKE
Address : AT: INDIRANAGAR, POST JAWAHARNAGAR, TAH+DIST: BHANDARA, PIN: 441906
Mobile No :[protected]
Alternative no : [protected]
E mail Address : [protected]@yahoo.com
alternative email: [protected]@in.com

Dear Sir/Madam

I am a resident of Mehdipatnam, Hyd, Andhra Pradesh.
We used the Internet services provideed by the RELIANCE COMMUNICATIONS for the last 2 years
Unhappy with the services i requested the reliance communications to disconnect the internet connection.

The policy of the company is to take the termination request only The termination request was placed on 23 March 2009.

UNFORTUNATELY, EVEN AFTER PAYING OFF ALL THE DUES AND REQUESTING FOR TERMINATION IMMEDIATELY

AND I HAD NOT USED THE INTERNET FOR THE PREVIOUS MONTH BUT I AM CHARGED FOR THAT

THE DISCONNECTION HAS NOT TAKEN PLACE TILL DATE AND I AM CHARGED EVEN AFTER THE REQUEST AND NOT USING THE SERVICES

PLEASE LOOK IN TO THE MATTER

the details being

VIDE BILL ACCOUNT NUMBER [protected]
IN THE NAME OF MY FATHER M V KALI PRASAD

Thanking you

Regards

Krishna Koundinya M V
[protected]

Dear sir,
I would like to inform you that I have taken new Reliance GSM prepaid connection no. [protected] last month.
There was caller tune by default activated. I just want to unsubscribe I send many times msgs. UNSUB & also TRING & also complaint about it but still no response Caller tune is still active.
Plz deactivate as soon as possible and let me know on my mail address.
Thanking you,
Regards,
AMIT MISHRA

Hello,
Firstly I would like to mention that I am thoroughly appalled at the hopeless customer care service that Reliance provides to its customers. Also that I would consider myself lucky, if i get a response to this mail and any action based on this.

My problem : I am getting timed out when trying to connect to the internet(in spite of having balance in my account).
The losses I incurred : more than 900 Rs to date.

I had applied for a reliance net connect connection on March 24th 2009. I got a number assigned immediately as mentioned above, but till date(its May 23rd today), my services have NOT been activated.

I have submitted the application form 3 TIMES:
1) twice with my license as address proof - Vashi Sector 17 reliance
2) once with passport copy - CBD Belapur Reliance, Prabhat Center).
The last time I submitted was in the last week of April. I have lost count actually.

Recently I visited the 'Reliance web world' in Vashi sec 17 and Reliance and the one in Shastri Nagar, Santacruz . They said my services are active and i just need to recharge my account to connect to the internet.
THEY CONFIRMED WITH ME THAT MY SERVICES ARE ACTIVE, THEN I PROCEEDED TO RECHARGE MY ACCOUNT WITH 403 Rs.

After recharging for 403 Rs, they told me that even though my account is active, my OUTGOING services are barred!!! and that I would need to submit my documents again. When I asked them the reason, the response I got was - "We dont know"!

It seems there is no transparency between the different departments in Reliance, as in the customer care executive has no clue as to why the documents are continually being rejected. One more thing, the customer care executives are thoroughly ILLITERATE of the processes, regardless of any branch in INDIA.

My question - How am I supposed to understand that even If i am active, my services could be barred. For me, as a customer, all I care for is - if i pay the money, will i be able to access the internet. For this, their answer was an EMPHATIC yes before recharge and a BIG NO after recharge.

I AM TIRED OF RUNNING AND SUBMITTING THE DOCUMENTS, and I do not understand what could be wrong with my passport.
IF YOU NEED MORE VERIFICATION, THEN COME TO THE ADDRESS MENTIONED IN MY RESIDENCE PROOF AND SEE ME THERE. I would be glad to meet you guys.

I myself am in Telecommunication industry, and I am really sad to see this kind of service being offered, by a company that calls itself India's no 1.

I feel cheated.

- Basheer.

Dear Sir,
In the last week I observed that the caller Tune service has been activated thrice on my cell without my knowledge and the service has been charged to me. In one case there was a song also downloaded. When I brought this to the notice of the Customer service staff he was not interested in my problem and simply tried to convey me that the service has been activated from my side and he would not take any complaint regarding the same. In spite of me explaining it to him that the service was not activated from my side and I wanted to lodge a complaint regarding the same he bluntly refused to lodge a complaint. I am surprised by the attitude of the customer service executives and the supervisors as they simply don't lodge a complaint on the said problem. Of what use is the C.S.C. when the complaint of the customer is only not heard.
I look forward to a solution on the problem as I have been cheated thrice by Reliance communication, 30 Rs deducted from my balance for a service which I never subscribed and regarding the Customer service which simply does not take complaints on the problem stated.

Regards,
Avinash Singh.
[protected]

To,
Reliance communications customer care center
Subject: Third reminder of the complaint about USB modem as was lodged for the first time on 18th may 09.
Dear Sir
Your department has still not responded to my complaint that was originally lodged on 18th May 09.
By delaying the response, you are deliberately ensuring that validity of my recharge voucher of Rs 111 will also expire. Your inefficient web world service has already consumed my Rs 97 paid on their suggestion for validity recharge.
Hope your service is also not as useless as the webworld servive.
Thanking you
Abhay Gandhe
Nagpur
[protected]

----- Original Message -----
From: Abhay Gandhe
To: [protected]@relianceada.com
Sent: Thursday, May 21, 2009 4:30 PM
Subject: Fw: Reminder: Complaint about usb modem connection


Second Reminder of the complaint lodged on 18th May 09 through e mail as the complaint is still not attended.
From Abhay Gandhe, Nagpur

----- Original Message -----
From: Abhay Gandhe
To: [protected]@relianceada.com
Sent: Wednesday, May 20, 2009 12:11 PM
Subject: Reminder: Complaint about usb modem connection


Reminder of the complaint because the original complaint was not attended so far
From- Abhay Gandhe, Nagpur
----- Original Message -----
From: Abhay Gandhe
To: [protected]@relianceada.com
Cc: arun dolke
Sent: Monday, May 18, 2009 1:58 PM
Subject: Complaint about usb modem connection


To,
Reliance customer care department
Subject: Complaint about poor quality technical services from the reliance world outlet in Shankarnagar, Nagpur for operting USB modem
Context
My reliance prepaid handset ( modem) connection no is [protected] which was purchased very recently.
I have purchased a Reliance prepaid connection for internet connectivity through USB Modem LXU- 800. This was done through Reliance web world - Shankarnagar, Nagpur against the invoice no [protected] dated 5.5.09 for total payment of Rs 2589/- ( Inclusive of cost of modem + GSK Pre paid kit).
The modem RSN/ ESN no is RL GCP[protected]
This connection was activated on 7.5.09 with a recharge voucher of Rs 111 purchased from Shankarnagar office. The Web world staff has promised me that the recharge voucher will give me 5 hours of internet connectivity and has a validity of one month.
No additional payment for validity recharge was done as the staff told me that it is not needed.
Problem
The modem has stopped functioning ( not connecting to internet) from 15 May 09 onwards. Enquiries with your customer care representatives ( CCR) in Shankarnagar office have revealed that the connection validity has expired.
I was promised usage of 5 hours and 1 month validity against the recharge voucher of Rs 111. This means that the validity should have expired on 6.6.09. How come your system is indicating expiry of validity within 10 days?
I have attached here image of details of my modem usage as indicated by the modem since your system has suspended my internet access. You can very clearly see that the modem was used only for 34 min and 34 seconds for a receiving/ sending of 95.43 bytes only. Is your voucher of Rs 111/- is worth just this minimal use?
Your CCR are now saying that the validity recharge is a saperate process. I was not told this while purchasing the modem.
I am not sure as to whether the validity recharge is required and what is the exact amount because none of your staff in Shankarnagar webworld office has clarity on the issue. While purchasing the modem on 15th May, your CCR ( Ms Smita) has told me that I need to recharge validiy for lifelong by paying Rs 300. However her senior staff ( name not known) ruled this out saying that no such payment is needed and hence it was not done. On the 18th May 09, your CCR ( Ms Anoushka) told me to pay Rs 97 to ensure lifelong validity. This was promptly done by paying in cash Rs 97 at the Shankarnagar office. Even after this, the connectivity of my modem is not restored. Further enquiries revealed that for lifelong recharge, I need to pay additional Rs 649. Even if I pay another Rs 649, none in your web world is able to clarify to me as to what will be the fate of my current recharge voucher of Rs 111 that has become dysfunctional because your CCR could not properly guide me.
Nobody in your web word is ready to give written invoices for any services and all the payments are done against oral instructions. So verification of information that is given to the customer is not properly done.
When reliance communication boasts of availability of top class internet services, why can you not depute at least one technically perfect ( in internet services) staff in each web world or why not manage the same support through outsourcing. It is a common sight in web world stores to find customers struggling with modems and the staff to manage the set up of system. The webworld staff just sells the modems and the customer is then left to manage activation/ trouble shooting on his own. Is it not your responsibility to ensure that every modem sold through your system connects properly with customer's computer? I have to spend at least 5 hours on 6th and 7th May to get the new modem properly installed and activated for which there was absolutely no support from your center. It was all done by externally sourced expertise.
Negotiating with the CCR in the webworld is extremely slow and time wasting process. On the 18th May, I was negotiating the complaint with Shankarnagar CCR ( Ms Anoushka) since 11.30 am to 1.00 pm and yet my problems are not solved. Ultimately I have to give up to do other important works elsewhere.
A similar complaint was also registered in to your system through the Reliance web world- Shankarnagar on 16.5.09 by your CCR ( Ms Varsha). It is highly doubtful if the problem gets solved through your team that is not conversent with the details of modem operations/ plans. Till 1.30 pm on the 18th may, the complaint was not attended and I have got no communication on my alternative number.
The abrupt discontinuation of the service from your side is causing extreme problems for me as I have to do my official work from roaming locations.
Your webworld staff has repeatedly demonstrated that they do not have the capacity to ensure connectivity of the modem they have sold to me and hence I do not want to continue using it any further. Under the circumstances, it is clear that your web world based customer support system has totally failed to ensure smooth functioning of my modem and has caused me extreme inconvenience and great wastage of time. May I request you to collect the useless iteam called 'reliance modem' from me and arrange to reimburse me the full cost of the modem, balance cost of the Rs 111 recharge voucher and full cost of the Rs 97 validity voucher.

Thanking you
Yours sincerely
Mr. Abhay Gandhe
Bhoop, 20 Khare town, Dharampeth, Nagpur
Ph [protected]

my sim is barred since 5 may 09 i have made two complaints but not got any results i have submitted my documents thrice two times with the retailer and at the last to the web world itself now they are saying i have to submit my documents again .i am totally confused icant throw the sim because already it is having about 400 rupees balance and 350 sms balance . third time i have submitted my driving license as proof.

DEAR SIR /MAM,
I AM SANDIP MONDAL, S/O -BANAMALI MONDAL, FLAT-5, BLOCK-O, 197, ANUL RD., HOWRTAH-711109, MY MOBILE NO-[protected], AND ALTERNATIVE NO- [protected].
WITH OUT MY PERMISSION, THE BALANCE REDUCT FROM MY MOB WAS RS.30 ON 19/05/09 ARROUND 1 P.M. I COMPLAINT AT THE INSTANT TIME, BUT THEY DID NOT GAVE BACK ANY MONEY.
SO I REQUEST YOU PLEASE ENQ THIS, AND GAVE BACK MY BALANCE
THANK YOU
YOUR FAITHFULLY
SANDIP MONDAL

Dear Sir,

We have a reliance CDM No. [protected], on 15th of May, 2009 we recharged the same with 249 Rs recharge which gives facility of 1 Month Unlimited talk time within Gujarat from RIM to RIM ( Reliance CDMA Mobile) Now suddenly on 19th May, 2009 night the outgoing and incoming facility on the same phone (Sim) cut off and on complaining to customer care they said as it was not recharged with 200 Rs recharge which is required for Lifetime card but actually it is recharged with 249 Rs recharge voucher.

So customer care told you please recharge with 97 Life time recharge voucher we did so but we lost the unlimited RIM to RIM ( Within Gujarat) without prior information and because of it we lost almost 108 Rs talk time.

Please Help us to revive the unlimited facility RIM to RIM ( Within Gujarat) and Gaining 108 Rs Back which lost due to their Misguidance and Service.

Regards,

Bhavik Shah
On Behalf Of
Arpit Soni

Dear Sir,

I am using [protected] connection from more than 1 year, & every time I am paying my bill before due date/ immediately after bill generated. I never came across through ECS linked with my MDN. But I shocked when I suddenly see my bank account gone negative amount of Rs 600. Last three time MDN bill ECS cheque bounce from my account becauc3se of nil balance in account & Rs 200 fine applied by bank on my account every time.
My questions is I am regularly paying mobile bill immediately after bill generated, then why Reliance trying to deduct money through ECS from my bank account.
If the ECS deduction is compulsory then Reliance should inform customer accordingly. This is totally wrong that ECS deduction even though bill payment done before due date. I am asking waiver of Rs. 600 for such fine charges applied by HDFC bank.

Dear Respected Sir/Madam
my complaint is reliance ki taraf se lagatar cricker ke sms aa rahe hai.. last 5/5/09 ko main ese diactivat karva diya hai.. magar phir bhi sms lagatar aa rahe hai.. main kam se kam 10 bar complaint de di.. reliance ke exicutive sift samja dete hai ki band kar denge sms magar aaj kat band nahi hai.. main din or raat dono me paresan hu... wo apni marji se paise bhi kat lete hai...
please meri is paresani ko hal karwa do...

Thanks
Pawan
[protected]

I have purchased a data card EC121 1X USB Modem from Reliance (MDN No [protected]). On 13 May 2009, the same was replaced with a new one. After then, I could not connect the net through it till now. In this regard, I have made many complaints through customer care as well as local office at Gorakhpur. The complaints number are as under :-

14/05/[protected]
18/05/[protected]
21/05/[protected]

Please help me out or advice me

actually, ineed a call list of last month till date i.e[protected] to[protected] of reliance no. [protected].how can i get it..would u please make me know.

I have purchased a reliance netconnect broadband+ connection (their new high speed broadband) with their offer of 2 month free usage(Broadband+ 10GB Plan ... Rs. 1750/-) in the month of march but after seven days o[censored]sage it was suspended for about a month due to some of their technical mistakes ... No satisfied info was provided by the customer care executives as Why my connection is suspended ... the customer care executives just told me to visit the local Reliance Web World for the same ... But i was unable to find a satisfied answer there ... I was mentally harassed by the reliance executives and their technical department ...

Now the whole procedure carried on till a month after which my connection was restarted ...

The person responsible for all this i think is the one from whom i purchased the Net Connect Broadband+ Connection ... I am mentioning his name and his Reliance Web World address so that you all be aware of the man who is doing fraudulent activities and cheating his customers ...
His name and contact number is Rajiv Thakur - "[protected]" his reliance Web World is located at "Rani Kuti Kolkata West Bengal"

So be aware of the man and do tell him that he would be punished for his misdeeds ...

Now the problem is that i faced so many difficulties and was mentally harassed for about a month ... and i have taken the connection with the offer where i would get a two months(60 Days) of internet usage free i.e., I was subscribed to their plan "Broadband+ 10GB Plan" for two months where i can transfer 10GB of data each month ... Now as my connection was suspended i was unable to use the services for the period and so i should get a waiver for the same ...

Now when i called their customer care they declined to take my complaint and said that all the bills generated are correct and ...

So what all you say about the cheat that they are doing to their customers ... should we take it as a challenge and punish both Rajiv thakur and Reliance for the reason legally ... I would definitely file a case against both of them as i wasted lot of time, money and mind in the issue ...

On 10/04/2009, I purchased and activated Reliance's NetConnect service. On 13/05/2009, I received a bill for 10 days that was due on 13/05/2009. How frustrating to receive a bill on the day it's due. The bill was paid promptly.

On 19/05/2009, halfway through the day, I could no longer connect to the internet using the Reliance NetConnect service. After calling the customer service line and being put on hold for an extensive amount of time, I was informed that my service was barred as I had exceeded my credit limit.

First of all, I'm not sure why I have a credit limit as this is not a credit card. Nevertheless, I was told that my credit limit was Rs. 2100, but I owed Rs. 4500. Well if my credit limit was Rs. 2100, why was I allowed to use services up to Rs. 4500? Either way, I was never notified of this.

Apparently, I over-used the service which should have been capped. Again, I asked the Reliance customer service agent why the service wasn't stopped immediately and why I was never notified, instead allowed to over-use and then charged for that use, then allowed to go over a credit limit and again never notified.

I was advised that Reliance doesn't have the capability to notify their customers of over use. Again I find this hard to believe because at a certain point, they did cut off my service.

It is very frustrating to deal with a communications company that doesn't know how to communicate with their clients.

I am having a Reliance Mobile with No.[protected] which is a prepaid connection. I have received an SMS from 56694 reading " Thank you for subscribing to the Shirdi Sai Baba service. You have been charged Rs. 30/30 days. To unsubscribe sms UNSUBSAI to 56694" on 15th May 2009 at 07:06 pm.

I have never subscribed to any such service by any means. But Rs.30/- was deducted from my balance amount and my account became out of balance.

On the same day (15.05.2009), I went to the Relaiance Web World (Dwarakanagar, Visakhaptnam, AP) and complained about the same thing. The customer care executive at the Reliance Web World told me that your complaint has been registered and the deducted amount will be redepoisted with in 48 hours.

Even by today (19.05.2009), there has been no action from Reliance in this regard. I also sent an SMS to 56694 to unsubscribe this service as per the text of the SMS, but there is no action. So I called to the Reliance customer helpline at 30333333 and complained about the same again. The helpline executive instructed me to register your complaint at number 98053662. I tried so many times, but the system is responding to me to check the number I have dialed.

I was not aware that mobile companies can provide the services without our request and charge to our account without our knowledge. This is a clear case of cheating the people, which cannot be tolerated.

Kindly initiate necessary action in this regard.

Thanking you sir,

Yours faithfully,

Malleswara Rao Balla

This is to inform you that I have given my vehicle for repair after a small accident.
Name-Raj Bundela
vehicle-MH12-AN-4723
MARUTI 800

case:-

I have given my vehicle for repair to the Maruti Authorised Service Station-Excel Automobiles-Delhi-Dwarka.

he has quoted me the total expence of rs 15K approx.
When I have gone to collect my vehicle for trail he has shown me directly the bill of Rs 29047.
Surprising part is out of that 10, 000 is LABOUR CHARGES which is 50% of total bill.
Is that possible?

Secondly when I asked the vehicle for Trails Owner Mr Krishan/Mukesh has clearly told me that i can only take the trail once 30 K is paid.

the kingd of humilation & insult I have faced not in my carrerr i have faced.

is this the way maruti behave swith customers.

if that is the matter I feel strongly that Not for long you can continue as number-1.

I feel if you really think or value your customer pls talk to me for further clarification.

My concern is not the money he overchrged but the behaviour which I got ...

Mind it Iam a through professional & used all my experience to resolve the issue & requested them not be behave in that fassion.

Finally I have paid entire money from my credit card & decided not to ever take any services from Maruti.

I may also sell my vehicle & has canceeled my plan of SX-4 planned with Ring Road Honda.

Hi friends,

This is kamesh i have reliance CDMA post paid connection. The no is [protected] on nov 16 2008 i have given to changed my bill plan to JADU 249 and paln was changed in this plan std rates are 1 RS to any operator after three months i came to know tht current bill plan is SRP 200 and std calling rates are 1:50 Rs. Tht too without information they changed the paln i dint know how. please suggest me wht to do know.

Dear Madam/Sir,

I got home delivered Reliance Netconnect Broadband + USB modem from Vriti Infocom Pvt Ltd -Authorised Dealer(code:[protected]) for Reliance having offices in Delhi / Mumbai by paying Rs. 3500/= on cash with a promotional scheme of goa tour .

I was sold broadband unit on commitment to activate within 48 hrs. But, regret to inform that since 30th April, 2009 to as on date i.e19th May, 2009 I have...

I have netconnect broadband connection. I used it for 5 days only 14th April till 19th April . I Hardly downloaded any data. My connection was discontinued on 20th April. I complained to reliance customer care and got the reason for disconnection your usage is Rs 5400. Next day I got call from reliance that please pay Rs 12000 to get your connection back. My total bill is amounting to Rs. 11, 800. Can somebody please explain to me what is happening. I have complained to the customer case at least 10 times. But nothing happened. It has been totally frustrating experience.