Reliance Communications Complaints & Reviews

Respected sir/ Madam,
With due respect i would like to inform you that i Dr. Vaibhav Chachra had taken Reliance broadband netconnect on 8th of may, No.[protected] by the name of my grand mother ( Mrs. Harnam Kaur Dhingra,
I would like to bring to your due notice that there HAS BEEN A SERIOUS DISCREPANCE IN THE FIRST BILLING ISSUE AND NOW THE SECOND BILLING..!, i haD recieved a bill of 773.59 my grieviances towards your company are as follows:
1) I recieved an email from your customer care on May the 24th stating " Dear Customer,
With reference to your Reliance Mobile number [protected] for Account No [protected], we have observed that your account usage this month is high.
We would like to bring to your notice that if your usage exceeds your credit limit, your service will be temporarily discontinued " wheras the bill was only of 773.59 at "that time and it was emailed to me around 1100.
2) After recieving the full paper bill details i find a daytime usage of 15:52 (hh:mm) for which i was charged 476.00 rupees.The total billing amount changes to 773.59..! After complaining the same complaint nos.[protected]improper billing) and[protected]unable to access to reset pasword) i recieved a reply email only for complaint no.[protected]unable to access to reset pasword) alongside recieved my billing details as well i.e. downloaded data and afternoon usage (copy attached) my doubts:
a) Kindly have a look at the copy of my afternoon usage which shows the data card has been used in the month of april when it was not even purchased by me. The huge usage of roughly 16 hours in afternoon for which an additional bill of 476 rupees. regarding the same you are asking me TO PAY FOR IT..!
b) On calling the reliance toll free customer care department 10:35 pm they state "Kindly call tommorow as the computer or some network problem is there.
3) There was THIRD DISCREPANCY on the FIRST BILL, finally got rectified after me visiting the Reliance Barakhamba office.
5)The time and the resorces wasted by me for such a petty issue, the mental stress caused how can you bring it back..? and again me calling you back tommorow afternoon.
6) Now another similar episodes / complaints / issues like this near future...!!
7) i recieve this month's bill of 766 rupees where the afternoon usage as suggested by them is is 6 hr 33 min... wheras after calculating the minor details which is accesible online and from a request sent to the customer care i calculate the usage to br 33min 41seconds...
8)So again a new discrepancy, informed Service Request ID[protected], emailed there still has not been a response from the customer care or email sent to me.
9)On calling the customer care today i find the MATTER HAD ALREADY BEEN CLOSED WITHOUT PRIOR INFORMATION.!
i THINK IT IS HIGHLY UNETHICAL, UNMANNERLY, NEGLIGENCE AND THEY SHOULD BE PENALIZED SEVERLY.
Kindly think over the same,
With Warm Regards,
Dr. Vaibhav Chachra,
+91-[protected],
28, 152-153, West Patel Nagar,
New Delhi-110008.

To,
sir my mobile no. is [protected]. i have reliance my mobile 440 unlimited plan . by mistake i deactivated this plan . i called again at coustmer care the excuiter told me that this plan again will be activated in next 48 hours. after 48 hours i called again the excuiter told me that this plan is closed . you cann't take this plan again .
sir i m silver coustmer of reliance . and i m useing reliance mobile since last 5 years.
kindly please activate my that plan again.
i w'll be thank ful to you.
your's sincerely
prakash chand parekh
[protected]

i've taken a internet plan from your Sales Executive Sachin ([protected]).He has commited me initially to take Rs 499 plan then after 2 days he will come and change the plan to Rs 299 (1GB, 2MBPS speed) with free calls of Rs 70 per month.



These are my details :

Name : Siddharth Singh

Address : Flat no 115, AH-2, Kendriya Vihar, Kharghar, Navi Mumbai - 410210

Landline no :39254707

User id :[protected]

BAN : [protected]



Now Customer Care Executive not responding properly and says the plan will not change from Combo to 299.

Your Executive Sachin did not came yet to solve this...







Siddharth Singh

[protected]

In Public awareness: Please don’t go ahead with Reliance Broadband Connection. This is the ever worst service I have seen in my life. You can get far better internet service from any local service provider.

Dear Sir,
I would like to bring your attention towards the service provided by Reliance Broadband. I am staying at Kharghar New Mumbai and took a broadnet connection(combo plan which give you a landline phone as well as modem based internet service) of Reliance on 20th June 2009 where their people came and installed the devices and went back without starting the service and took the signature of mine assuring that service will start within next one hour. When I called them after 2 hours they said they will come at 7:00 PM, afterwards neither they picked my phone nor they ever came.
Lastly I called up Reliance customer care on very second day evening and configured the service with the help of their technical team.
From very next day I started facing problems and when I made complain on 22nd June 2009 regarding 6Kbps throughput and 100% packet loss and no battery backup (inbuilt in modem itself with 12Volt batter) and phone doesn't work when there is no power, also creedal doesn't work properly (look at their telephone instrument it seems that they have purchased from some Kabariwala), they simply said "your detail has not been updated in the system" please call after sometime.
Customer care (technical team member) representative don't even hesitate on arguing that "we don't provide any battery with modem" and even they are not aware on what their web pages displays. Shame on these people.
On 25th June I got first complain number and since then I am getting complain numbers only but problem has not been fixed till date. Alone 9 complain numbers for internet and 5 for landline connection till date.
Whenever you call their customer care, they will proudly say that we have "SUCCESSFULLY" closed the problem or will give excuse that system has marked it as fixed, please take new complain number for the same. Every time you call the customer care, they will say we have taken your complain on urgent basis and Field engineer will reach at your premises in next 24 hours, but till date nobody came to my home :( . I wasted my previous precious Saturday/Sunday and many more hours waiting for these so called Field Engineers.

I have discussed the issue with several supervisors of Reliance customer but I get high assurance without the problem being fixed.

I don’t want anyone to be victim of Reliance. Please do something as these people don’t have professionalism and shame in their eyes.

Please refer to complain numbers:
[protected] Reliance first complain number25 June
[protected]—speed --26 June
[protected]—battery --26 June
[protected]—Phone 27 june
[protected] – Loss 27 june
[protected] battery
[protected] -- Call reference number of 27 june with Supervisior
[protected] – 28 june--Phone
[protected] – -Phone
30th june –[protected] Phone
4th July[protected] –Phone
28th June[protected] – Internet Speed
30th June[protected] – Internet Speed
01 July[protected] Internet speed /battery
04 July[protected] – Internet speed/battery

Below are the copy paste part of the mail I have sent to reliance which are self explanatory...

Reminder 4:

My outgoing has been barred due to non payment of deputed amount . But I am yet to get a response from your end. Try to contact customer care on your toll free number but did not get any satisfactory information there too, even they barred my access to your toll free number for 2 days.

This is my last mail to you. Otherwise I will be forced to terminate your services and to lodge a complaint in consumer court for settlement of disputes .




On Thu, Jun 25, 2009 at 7:15 PM, Amar Pratap Singh <amar.pratap.[protected]@gmail.com> wrote:
Reminder 3:


[protected] Forwarded message[protected]
From: Amar Pratap Singh <amar.pratap.[protected]@gmail.com>
Date: Jun 23, 2009 10:49 AM
Subject: Fwd: 'ADAG=[protected]' Reference your call details request.(Despute)_Reminder2
To: Rcomnodalofficer.[protected]@relianceada.com
Cc: [protected]@relianceada.com, [protected]@relianceada.com

Reminder 2:


My grievances are still unattended...


[protected] Forwarded message[protected]
Date: Sun, Jun 21, 2009 at 7:53 PM
Subject: Fwd: 'ADAG=[protected]' Reference your call details request.
To: [protected]@relianceada.com, [protected]@relianceada.com


FYI


[protected] Forwarded message[protected]
From: amar.[protected]@c2sworldwide.com <amar.[protected]@c2sworldwide.com>
Date: Thu, Jun 18, 2009 at 8:21 PM
Subject: Re: 'ADAG=[protected]' Reference your call details request.
To: "[protected]@relianceada.com" <[protected]@relianceada.com>, [protected]@relianceada.com


To whom it may concern,

Being associated with you for long, now I am finding it very difficult to keep using your services.

I have been given a special plan SRP200 by your special department and was told that I would been not charged anything for making calls to Local Reliance Mobile & Reliance GSM ( Including Smart).

Later on, I have also confirmed the same( i, e. Free calls to Reliance local GSM & Smart ) with you by calling your Customer Care Dept( *222).

But now it's very unfortunate to see that I am getting charged Rs 0.50/- for making calls to Local Reliance GSM ( See highlighted parts in attached .xls file )

Not only that, I am currently using a LG handset ( RD3000) that does not support High Definition GUI and I have 24/7 high speed dedicated Internet connection with that I stay online almost entire day on my PC.

Now the CDR is also showing that I have used ur RW services that too for 17 min, ..., 15 min, ..., ..duration with 1kb of data transfer and you have charged me following :

RW todays spl : Rs. 30/-
Todays Best : Rs. 90/-

( Ridiculous )

Please look into the matter as soon as possible, otherwise I have to seriously look for other options now...


Hope to get a response with some possitive note.

Thank you...

I have many problems with reliance services. I am totally frustrated and irritated with them. How the hell they can say that they are number 1 service provider.

1) I went to reliance world to pay my bill of Rs 700, he said me that bill is Rs 1100, i paid him that he even gave me a manual slip but later when i talk to customer care it turned out to 700. After lot of complaints no action has been taken against the reliance world. Instead of they contacting me, i am tracing them.

2) I asked them to making my data card blank then convert it from postpaid to prepaid after lot of request no action has been taken.

3) After lot of request and their commitments they are not able to change the circle of data card as well.

I have feeling that once should taught them how to manage customer relationship. What the hell they are doing even i am not able to understand.

Please services continue like this i strongly advice please don't ever user any reliance product.

I would like to inform you that I have got a sim of reliance smart NO:- [protected].
The problems are like
1. Inside my home the signal is very weak. I have lost a lot lf my phone balance due to the problem. In the middle of talks the call will disconnect or the receiver cannot listen a single word I speak.
My address is:- Flat-1, Sangam Nivas,
Lal Bahadur Shastri Colony
Old Station Square
Bhubaneswar-751006
Orissa.
2. The next problem is that there is useless inturuption of the service calls at wrong times. This is not like a single call a day but around 10 calls a day. This is really disturbing because the phone normally stays at home and my parents are old people and these blank and useless stuf really bothers them a lot in the afternoon.
3. Your customer care people are really dumbs and fools. In manier times thay wont response to your call but when they do thay cannot understand what you ask for them. Like I have given these types of complains over a 30 times but there was no response from the company side. I have asked them to bare (call baring) the service for useless calls, but no real response has come. I have also mentioned about the weak signal of the phone.
I would like to mention that the other service provider response towards their customer is very good. Even the government undertaken companies response towards their customer is very good. But your company's response towards customer is too below standard.
My area is not at all an outscort area from Bhubaneswar and it is also quite near to Railway station. So I would really expect a good quality service from such a big company and I need quick response from your side as well. Hoping for the best response and with regrets I have to tell you that if no action is going to be taken regarding this then consumer court will be the only option for me.
Thanking you S.B. Kar

From,
Rakesh G Sharma,
4919/2, Mahadwar Road
Next to India Motors
Opp Sharda Bhavan
Belgaum-590001
Ph [protected]
[protected]
Date: 04/07/2009


To,
Reliance Mutual Fund

Subject: Return of at par cheque.

Respected Sir,
I have received a cheque on 18/05/2009, which is at par cheque, which has been bounced (returned) on 20/05/2009. Amount 24, 294=60 of Citi Bank Cheque No 144150

1) Details:
Statement Date: 17/06/2009
Account Number: [protected]
Broker Code: ARN18515
Broker Name: Datta Prabhakar Kanbargi
Customer Reference:[protected]
Scheme Name: Reliance Vision Fund- retail Plan-Dividend Plan


2) Details:
Statement Date: 17/06/2009
Account Number: [protected]
Broker Code: ARN18515
Broker Name: Datta Prabhakar Kanbargi
Customer Reference:[protected]
Scheme Name: Reliance Equity Oppurtinities Fund- Retail Plan-Dividend Plan


On the same day we received another cheque from your group Reliance Mutual Fund Amount 21273=24 of Citi Bank which was cleared.
We would like to know why 1st cheque was bounced and 2nd cheque was cleared as it is of the same bank, same party.
Kindly Confirm us why this has happened of such a reputed name
Reliance Mutual Fund.
.
Waiting for your quick action

Thanking you,
Regards,
Rakesh G Sharma

when i went my home on holidays that time i were carrying my rel. no. [protected] which was on roaming. i found there was some deduction in my balance so i called up to customer care and i wanted to speak ragrdingly but the way ur customer care ex. talked to me i was shameful for ur co. because u couldnt teach them that HOW TO TALK WITH CUSTOMER.i have feel very bad but u please try stop insulting to ur customer care ex.

Dear Sir

i had filled all the details for your Reliance one card at your Reliance Fresh outlet at ramanatukara four months back, got temporary card(no [protected]), but as of now i had not recd permanent card, spoken to your customer care two month back they confirm the address etc but i had not recd the same, kindly look into the matter and arrange to dispatch the same at earliest possible.
Regards
dr.murshid ansad.m
off:fathima denta care,
bypass rd, kondotty,
malappuram dist,
kerala.
hom:grace, near co.op bank,
prabhodhini, mannur (Po)
calicut.kerala.

Hi,

I want to put my complaint against reliance braodband . I had a connection of Reliance braodband which never used to work . every day i use to call them up to send a n engineer to resolve the issue however no one visited . i have several complaints nos. wherein we have mentioned our complaints and have been informed that engineer will surely come . howveer no one turned up . when i told them to discontinue my connection they said please pay your outstanding first . I informed that i am ready for that but atleast make sure that i pay for the period for which my intrenet was working . I did not receive any response . I even called them up first to shift my connection . they lingered for about 10 days and eveninformed that i have feasibility iin my area. howver when person came to install it at my new address he said that there is no feasibility . I just received one call from ms charu - [protected] and she threatend me that she knows how to collect money from me .

Sir, I am ready to make payment but only for period my internet is working . its my hardearned money . I can even share the call reference and complaints no. if you want.

I need resolution from you .

Regards,

Shikha Gupta

I have applied for an reliance broadband connection on 18/06/2007, got to know about it when the DSA visited my house. I have applied it on same day by giving Rs.500/- cheque on the same date.

I was promised of a connection within 7 working days, they have contacted me on 1st July that they will give connection and come at 7pm in the evening. I have called them again they said to come by 8pm after which the DSA vikas no: [protected] did not even take my call.

Next day he gave me the no of two reliance executive namely anshul [protected] and kamaljeet [protected], upon calling kamaljeet anshul did not receive the call.

They arranged to send the people in the evening at 6:00 pm after examining they said it is technically not feasible to give the connection and left.

Whom do i need to contact further since kamaljeet after contact says they cannot do anything of it.

Why they have not done the feasibility study before taking the application and make me wait for so many days and now they have not even told us that when they will refund the money, nor they are receiving my calls now. worst service please customer do not go for reliance broadband it is worst service.

CAF No given by reliance people: [protected]

Navratan Verma
Murugeshpalya Bangalore
[protected]

i want donot disturb service activated, which means i shouldnot recieve any calls from them regarding promotional offers neither should i get smses.

Dear Sir,
I was a user of Reliance broadband([protected]). It was installed at my home. In the mean time i had launched my own business and hence not required it at my home.

As i decided to disconnect this connection and hence contacted to termination department.
I was told that for disconnection you have to clear all the dues till date.So on 20th march i had clear all the dues till date and requested for disconnection.

After initial query i was told that ur connection has been disconnected.

Now after 3 months i was told from collection department that i had a huge amount of bill to pay.

1. After query from customer care i was told that ur termination was done in delay and it is our fault so you will get weaver and don't need to pay.
2. But still call was coming from collection department. I had given the ref complain no:99145051, 98919640 and[protected]


4. Last time i Lodge a complaint again.
5. With response of that complain i got a call from customer care that i will get a new bill for 7 days only and with all weaver and discrepancies and he directed me to wait for new bill.
6. I am still waiting for that bill.
7. In the mean time a new person from collection department had given me a call and again old story.

Now i need few questions to be answered:

1. Is customer Care Department is a Fraud agency or part of Reliance only. Why there is conflict with customer Care Department and collection dept?
2. Three times from cust care department i got call that this bill is inflated and you dont need to pay. Do reliance going to establish a departmental enquire For this commitment?
3. Initially i was instructed to pay for 2 months now they are saying to pay one month. Am i a close relative of this organization? Or naturally a fault correction procedure?
4. I got last call from cust care department that i will get a new bill for 7 days extra as a notice period(Also as per him earlier it was 15 days but now it is 7 days only) and still waiting for bill.
5. Then why several calls from collection department and with different person.
6. Also i need to establish that whether i am a defaulter or reliance dept act as dadagiri?

Please sir help me I am helpless.

I purchaced 1 liter of goverdhan milk from reliance fresh, Pashan, PUNE, (MAHARSHTRA)
Before purchace I confirm as Free 500 ml milk is free on purchace of 1 liter milk then counter men said YES (Reliance fresh already annouced scheme till 23 JUL in News paper by ditributing Brochers)
After purchce He reliance fresh not given 500 ml Milk when I ask For refund Reliance Fresh Not give return Money why this happening? Have any control on such billing system or how I refund that money beacause I returned The milk, But the counter man does not refund me money

i tried to install the modem, and i have installed it, though it is not opening web pages

why it is so...?

could somebody anwer me for this

thanking you

best regards

Aral

Registration for Static IP for sending VSNL mails

I had called up their call centre and requested for a Static IP on the 1st of June 2008. My request No is 99329462. It has been over a month and still I have not received any intimation regarding our request. I called up again to know the status however I was assured that their Engineer will contact us with the Static IP and do the needful.

I would like to know if we would be able get the service for our request or not. I am very unhappy with the service I am getting from the Organisation. If my problems are not attended to immediately then I would forced to cancel my existing account. I would like the Senior Manager to call and speak to me as I am fedup of tackling with the inexperienced Call centre executives.

Respected Authority,

I had a Reliance Mobile postpaid connection # [protected] of which I submitted a disconnection request on 02/01/2009. I paid my outstanding amount there itself and received a disconnection acknowledgement.

Still I used to get the bills of the same number.
Now they have charged a case on me and I have to appear in the court on 04/07/2009.

I have brought the reliance people to notice about the case but they have not taken any reliable action.

Please help me in the above case and do the needful.

Please let me know if you have any concerns.

Thanks & Regards,
Shabbir Babji

MY SIM IS BLOCK.IT'S PHONE NUMBER IS [protected] & SIM NUMBER IS[protected].PLESE SEND ME PUK CODE NUMBER

I've reliance broadband connection of 1 GB data plan. I only use it for my work purpose. Now this is the 3rd time they have charged me high bill, although I've never used it so much.
my bill used to be generated on 23rd day of each month. so when I checked my data usage details on 18-06-09 it showed that I had used only 600 MB and I have still around 400 MB to use within my limit.
but on 19-06-09 it showed that I have already used 2248 MB. how can this be possible when I did not even log in? now on 20-06-09 it showed that I have used 2120 MB. This suggest that there is some problem in their system.
And now when I get bill it showed that I used 1245 MB. how can this be possible? my limit was 1024 MB. I have never used beyond that any time but this is 3rd time they are charging 190 Rs high in my bill.

Even they have not send me a day to day usage data for a month in my paper bill. They just charge me 190 Rs high for extra data usage which I have not used.
I have registered a complaint regarding this to reliance customer care.
My complaint no[protected]
name - Darpan Gandhi

please help me and force them to obey rules and regulation...