Reliance Communications Complaints & Reviews

I am using a Reliance prepaid mobile [protected] from past 5 years. I changed the plan to Lifetime prepaid about 3 years ago.

On 26/5/09, Reliance activated a callertune pack on my phone which obviously i didn't applied for.
Money was deducted from my account balance as downloading charges and now Re.1 is being deducted everyday.

As per new TRAI rules and regulations, mobile companies cannot activate a value added service without the consent of the customer. But still, reliance has activated callertune service on their own and are duducting money from my balance continuously.

I tried customer care facility of reliance but they say that we can't do anything for this.

I request Consumer Forum to look into this matter as it is not the case with me, it happens with many people.

Regards
Mudit Agrawal

Well i have been a reliance custome for quite a long time.
Now i am seeing that after getting some market the service provided by the Relaince is TOO BAD AND NOT CO-OPERATIVE.
I lost my Mobile phone on 23/04/2009 and i went to relaince shop in marthhalli(banglore) from where i took the phone, seems thay also provide services.
But the attitude of the person (a lady) standing for the service was very BAD...She was never in a position to hear from me .
I requested first to block the SIM but she told that they can only Block outgoing calls, they cannot block incoming calls, i was really annoyed with that since i have taken an option of Lifetime incoming option.

Second i told them to provide them to proviode the same SIM or number to me they came up telling that they wouil onl give a SIM if you have reliance CDMA phone and moreover i should take the set from that shop(good way of business both for Reliance and that shop).since i had one extra set i thought i can use it but they refused me.

why is it like that ...why i cant get My SIM for other Set????Where is the Customer care ...
I am really annoyed and displeased by this way for services

Without requesting(lodging request) for any chargeable SMS facility company has subscribe my number for chargeable service for cricket alerts. SMS received from 53030 of Reliance Smart GSM Service, Chhattisgarh and customer care is not intertaining my phone also.

dear
Sir/Madam

I need mungarumale films caller tunes code number Plz hlep me out

Dear Sir,
Reliance communication has blocked my Sim without informing us.When I called cutomer care they told some one called and asked to block sim
He/She told that SIM has been Stolen/lost.How can customer can do like that?

Now they are asking to go back to lucknow or other place with proof to activatre this SIM.


This is irresponsible behaviour of Reliance Communication Representative

I request to all of that SIM is near to me.The SIM has been issed on the name of Shishir Shyam Sir. Reliance Communication Ind Pvt Ltd.

186 Eldeco Green Gomtinagar..lucknow near Magnum Plaza.

I am on roaming so not possible to collect all official document.Again I want to stop doing like that plz call on alternate no before doing like that...

I bought reliance netconnect broadband paying Rs 3500 but even after two week it is not activated. I had real bad customer service experience from them. After taking money they forget about their customers. COmpanies like this should be closed down. It is real fraud. Why do they sell things and give ads like this to fool customers? I will have to file a court case against them for fraud. Never buy a product from reliance and please STOP them selling good for nothing products with no customer value

Dear sir

Reliance money charged in the month of march 2009 rs 619 on 31/03/2009


The limit card charges already deduct from my accounts on 24/11/2008

The limit card not expired

The limit card scheme are as follows

Promotional scheme (Pr-500) value of rs.500 - allows a cumulative turnover limit of rs.2 lakhs, in non delivery trading and delivery trading and time span of 12 months, whichever is exhausted earlier

As i not reach turnover upto rs 2 lakhs & 12 month is not complited on what basis reliance money charged for this

After making so many compliants nothing results


This is happaen second times to me


This is a not a one time issue

Mycard is pr-500 & valid for one year


Valji bhadra

[protected]

I was sold a faulty Netconnect Broadband by Reliance store at Sector 6, CBD Belapur. They charged me Rs 3800.00 when then the cost of this announcedby reliance in Internet is only 3500.00.

The equipment is not working properly from the date of installation & the store refused to register warranty service or accept facts. Already the first bill is raised & I have duly paid it.

The store refuses to give contacts of any seniors of reliance in this regard. In short it is daylight robbery.

My email is [protected]@ gmail.com

my mobile number in [protected].my ac balance had been deducted without my consent and unwantedly.i recieved the call from phone No.[protected] to subscribe Health package and even after no response from my side, the said service was activated and an amount has been deducted from my prepaid balance amount.So if this practice is continued no one will trust the company and will have to go away of the service.

This is a extract of the mail written to Reliance communication ..waiting for response

Hi

This does not convince me that i have used 15GB in 10 Days

I have analyzed the logs sent by reliance, my observations are as follows

Fact 1
Start of connection : 09/04/2009 5:30:37 PM
Connection Disabled on : 23/04/2009 10:25:34 AM

The Connection Live for: 13.70 Days
Total Duration spent connected as per Log: 10.5 Days

Expected behavior: The session created stays active
Unexpected behavior: Data transfer still continues irrespective of the fact if the user has requested the data or not if the device is connected to the laptop

On complain reliance gave a session dump, but did not give me the URL details as it is this security policy

Fact 2
Assumption: The file given to me is not tampered and data dump is given to me without alterations
There is something wrong which happens every midnight in your servers, the times are reset, check the examples below
"
Not able to attach the log in this web page, but every midnight they have time issues if you look at the session log given by reliance
"

Look at the other data in the excel attached the time issue is consistent every mid-night on your servers

Fact 3

Observe this data classic example
This is classic example, multiple connections were establizhed over a period of 3-4sec each where data was send out and it is billed to me as usage.

Extract from the session log given by reliance
17/04/2009 7:26:18 AM [protected] SESSION 464 KB 3secs
17/04/2009 7:24:09 AM [protected] SESSION 464 KB 4secs
17/04/2009 7:23:47 AM [protected] SESSION 424 KB 4secs
17/04/2009 7:22:50 AM [protected] SESSION 464 KB 3secs


This is how I interpret all the above mentioned facts

1. You charge customers if they stay connected to the internet even if the customer is not
requesting any upload and download
Reason: You have to keep the connection live and this is done by sending consent data to your base station
Why should you charge customers for this, it is like i go to shopping mall and get changed for viewing the items displayed on the selfs without buying anything

2. You load a page every time the connection disconnects and connects; this also gets charged to the customer ...it is like you go to shopping mall and it is mandatory to by a product of Mall's brand
3. The connection frequently disconnects and connects again and there is a data exchange to establish the connection which gets charged to the customer this becomes serious if my laptop is connected 24hours
4. Some activity on your serves in the mid-night gives wrong data o[censored]sage... proved by Fact 3

My suggestion is you do the following test

1. Take a USB Net connect Modem on a Unlimited 10 GB Plan, reset the usage reading to Zero
2. Now connect this USB Modem to the Desktop and open www.google.com
3. Leave this system On for 30 hours, check the reading

My estimate you will get approx 1 GB usage, if you are able to reproduce this then your billing systems have to be fixed.
If you still did not understant what i am trying to communicate here, please help of the guys from the switch to call me, i will explain him.
Please let me know why when you will revert on this.

my complaint is that reliance(mobile service provider) send me msg that "hi mera naam rashmi hai.. mujhe naye dost banane aur baatein karne ka shoak hai.. mujhse baat karne ke liye dial[protected]toll free)" when i call this toll free no then my 20 rs has detected from my mobile ph..so i want return my mobile balance.

Mobile No. : [protected] (Reliance CDMA)

I have appllied for new CDMA Connection from Reliance Communication at Jaipur (Kiran Path, Mansarover) outlet. I bought new CDMA handset alongwith new CDMA sim in the month of March 2009. For this new connections I Paid amount in cash alongwith security. They activated my sim and with one week they disbared my out going without giving any reason in the month of march 2009. I approached Reliance communication outlet but they didn't responce to me. I follow-up different department customer service also but neither they start my outgoing nor they give any reason. In the month of April they send Monthly bill for 6 days to me amt approx Rs.250 and asked me to pay the amount. I again discusse my issue with them but they didn't resolve it. They assured me that once you will pay this amount your service get activated automatically. I deposited Rs. 250 in cash dated 25 april but they didn't resolve my proablem. My services didn't get activated. and within 2 days they send me new bill for the month of April 2009 dated 27 April amount Rs 1200 (Aprox). Now they are sending recovery people which are using abusive language with us and presurrising me to pay the amount. I am not benefited by their services.

I request you to resolve this proablem with compensation.

Regards

Mohit Sharma
Mob: [protected]
Email: mr.[protected]@gmail.com

Dear Sir/Madam:

Subject: Cancellation of caller tune.

My name is K.S.Madhu Shalini having a Reliance Landline connection no [protected] in doddaballapur. The caller tune service is activated on my abovesaid phone, for which i have not given any request to activate this service. This is to inform you that i want the callertune to be cancelled immediately on my phone. So, I would request you to cancel it immediately. Please do the needful as soon as possible.

Regards,
Madhu

this is letter to Reliance officer...

Hi,
I took new reliance net connect broadband+ wireless USP drive on 8th may 2009 and still the connection is not get activated. I have called many times customer care and the outlet who gave me hardware but no positive action from them and they are not able to find out what is the status of this card.



There are few details which im having it:
Application Form No : [protected]
MDN number : [protected]
RSN Number : RZTCDC[protected]
Customer contacts So far:
Third party outlet Name: Reia international, State building, Mg road, Bangalore.

Customer Care:[protected]
Priya : [protected]
Vivek : [protected]
Kysh : [protected]

Please see the history of the communication to activate this card..

8th May2009: the person collected the documents.
11th May 2009: Verification happened on call & home verification in person.
12th may 2009: I requested the reliance person to activate the card.
13th May 2009: I requested the reliance people’s priya & Vivek and Kysh & reliance customer care to activate the card. Customer care told me the card number is not entered in the system - No outcome.
14th May 2009: I requested the reliance people’s priya & Vivek and Kysh & reliance customer care to activate the card. Customer care told me the card number is not entered in the system - No outcome.
15th May 2009: I requested the reliance people’s priya & Vivek sh and Kysh to activate the card. - No outcome.
16th May 2009: Again I requested reliance people’s priya & Vivek and Kysh to activate the card and again I called up customer care then they created compliant about this issues to forward the concern department. Customer care told me they will get back to me with in 48 hours.
18th May 2009: I haven’t got any call so far and called Priya about this issue and she told me, it will get activate today.
19th May 2009: I did not receive any calls from reliance so far for this issue even after 48 hours. Again I called up customer care to the person name called Mr. Hidndra and he created another compliant and he told me same answer like they will get back to me with in 48 hours and he gave compliant number [protected]. I called up priya again and she told me, card will get activate today. But today also they failed.
20th May 2009: I did not receive any response from reliance customer care. I called up priya and she told she will check and get back to me but she never called up me so far and she told its problem with reliance customer care people, it will get activated 12O clock.
I called up customer care again, there is a lady name called shruthi who picked up phone. I told her all my stories and gave to her compliant number. But my bad luck she told she can’t able to check the compliant number. Again Shruthi asked few details about outlet but im not in position to give all the details. So I made conferences with outlet Priya & Shurthi then Shruthi collected all the information from her and Shruthi told me again the same answer without hopes.

23rd may 2009 : again called up customer care they created one more complaint, customer interaction number is :[protected] but no use with this same status after two days.
Im pointing out here. How the reliance customer care not in position to help customer in this case whether the card was sold by third party dealer.

One connection itself we found that reliance will not give even if we face some issues in between and we lose the hopes from reliance customer care service.

Note: Still my problem is not yet solved; I don’t know when the card will get active.

Hi,
I took new reliance net connect broadband+ wireless USP drive on 8th may 2009 and still the connection is not get activated. I have called many times customer care and the outlet who gave me hardware but no positive action from them and they are not able to find out what is the status of this card.


There are few details which im having it:
Application Form No : [protected]
MDN number : [protected]
RSN Number : RZTCDC[protected]
Customer contacts So far:
Customer Care:[protected]
Priya : [protected]
Vivek : [protected]
Kysh : [protected]

Please see the history of the communication to activate this card..

8th May2009: the person collected the documents.
11th May 2009: Verification happened on call & home verification in person.
12th may 2009: I requested the reliance person to activate the card.
13th May 2009: I requested the reliance people’s priya & Vivek and Kysh & reliance customer care to activate the card. Customer care told me the card number is not entered in the system - No outcome.
14th May 2009: I requested the reliance people’s priya & Vivek and Kysh & reliance customer care to activate the card. Customer care told me the card number is not entered in the system - No outcome.
15th May 2009: I requested the reliance people’s priya & Vivek sh and Kysh to activate the card. - No outcome.
16th May 2009: Again I requested reliance people’s priya & Vivek and Kysh to activate the card and again I called up customer care then they created compliant about this issues to forward the concern department. Customer care told me they will get back to me with in 48 hours.
18th May 2009: I haven’t got any call so far and called Priya about this issue and she told me, it will get activate today.
19th May 2009: I did not receive any calls from reliance so far for this issue even after 48 hours. Again I called up customer care to the person name called Mr. Hidndra and he created another compliant and he told me same answer like they will get back to me with in 48 hours and he gave compliant number [protected]. I called up priya again and she told me, card will get activate today. But today also they failed.
20th May 2009: I did not receive any response from reliance customer care. I called up priya and she told she will check and get back to me but she never called up me so far and she told its problem with reliance customer care people, it will get activated 12O clock.
I called up customer care again, there is a lady name called shruthi who picked up phone. I told her all my stories and gave to her compliant number. But my bad luck she told she can’t able to check the compliant number. Again Shruthi asked few details about outlet but im not in position to give all the details. So I made conferences with outlet Priya & Shurthi then Shruthi collected all the information from her and Shruthi told me again the same answer without hopes.
25 may 2009 called up customer care again they told they will rectify this issue within 48 hours. I don’t know how many 48 hours I have to wait for this.



Im pointing out here. How the reliance customer care not in position to help customer in this case whether the card was sold by third party dealer.

I was looking my team more than 50 data card connection but one connection itself we found that reliance will not give even if we face some issues in between and we lose the hopes from reliance customer care service.

Note: Still my problem is not yet solved; I don’t know when the card will get active.

Please find out some solution instead of asking appologies to customer.
Make customer happy with service not to just words & commitments.

Thanks,
Venkatesan J
[protected]@yahoo.com
Bangalore.

SirMadam,
I have bought a reliance Sim-card from Reliance Communications, Patel Nagar (New Delhi) by submitting proper documents, i.e. my license and my photo, but after one week they stopped my outgoing calls by saying that proper id was not submitted. When I inquired about this in reliance office they told me that they have sent the documents and your number will be started in 24 hrs. But from last week I am continuously going to their office and they had not yet started my number. Everyday they are telling that today it will be started after 1 week they start my no. after this I do top-up my no. with 25- SMS pack and do SMS on 2352009 at local no. [protected] but reliance cheat me they deduct 28- from my account an when I inquired about this they told me that when this money is deducted you are in Roaming. Which is wrong, that time I am Delhi at my home? SirMadam that time I send some more SMS’s to my friend. SirMadam if I am in Roaming then why should they did not deduct my other SMS’s money. After this I send 2 more SMS’s on 2452008 at same no. and they deduct 4- from my account then I talk with reliance costumer care to and launched a complain against my wrong deduction of my money. And they give me same reply which is wrong and tell me that some time your no. is caught Roaming tower so that we deduct money from your account. After long time they give me one more request no. SR 98546231 after one day on 2552009 they SMS me with same reply which is wrong 1 more time. SirMadam if my no. caught Roaming tower then what I should do it’s not my fault. This fault is network fault which is paid by Reliance as legal then why should I pay for this wrong deduction. After some time they will say that sir you are in America so we deduct your money from your account which is not a good reason. Reliance network is not working properly for hide this fault they cheat there costumer. SirMadam For check this I do SMS at [protected] on 2452009 from my other no. with out any Roaming charges. SirMadam if I pay 25- for free SMS’s then why Reliance should deduct money from my account. Sir I get this problem with this no. only which is the fault of Reliance tower not mine.
I request you please solve my problem. I am student and belong from middle class family.

Thanking you
Raja Soni
3279 1st floor south Patel Nagar,
New Delhi = 110008
[protected]

Hi There,

My Name is Chetan Suhasaria, nand want to complain about reliance GSM Service Connection NO. [protected], of Calcutta. This is To inform that i am not being able to send SMS For the Pat 12 Days and have been complaing for this Quite a long time.
I was told by the cust. care Exec that it will be done within 6 hours...but it wasn't solved for 3 days..Again, helpless and after long trials got thru the Cust. Care, talke to the Person there was assured that the Problem will be Resolved within next 2 days.
It wasn't, again Called up to the Cust Care department...Same response will take 2 days after talking to the Senior Executive.
After Getting Frustrated with Whole of the Process i m really ashamed that using Smart for so long earlier also faced some problem and now also facing the Problem again and again. I think my complaints are going in some kind of trash bin where there is no response to the service that i complaint for. PLEASE NOTE THE TWO COMPLAINT NO'S[protected]Exec. Name: Srija) and the other no. i don't have iot handy with me otherwise i would have provided u with that no...and will provide if needed.
Sorry to inform u but if Someone asks me whether he/she should opt. for Reliance the answer would be "NO"...please look into the Matter and Do the Needful as i think i m helpless at the Moment..

Furthermore its the bare truth just because of this kind of service people are gradually hating to use Smart GSM SERVICE.


PLEASE HELP...
Chetan Suhasaria

I took new RIM connection on 21st May 2009. and recharged my account with Rs 999.00 to get the RIM to RIM STD free for 30 days and with Rs 50.00 for main balance, after 2 days my account balance become Rs 2.00 and now I am unable to call any other mobile number. when I called Customer Care he told me u didn't recharge with 999.00 but still i am having the msg which is got after recharging the account.


This is the Reliance India Mobile and their Service .


Thanks
Tripurari

Reliance data card 128kbps Unlimited





Hi Sir,

I have taken a data card connection from reliance on 21/03/2009. My plan is 128 kbps Unlimited Plan.
User Id is: [protected]
Name: Jateen Kumar
But from the starting of my connection I am getting only 4 kbps speed. I already make a complaint on customer care . But still i am facing the similar problem. I will be grateful to that person, or Team who will solve this problem. Waiting for your kind help in advance.

- Jateen ([protected])

Myself Jateen Kumar Mahapatra working in Bangalore. I have a unlimited Reliance to Reliance std pack free post paid plan (it includes local number and any other Reliance gsm). I was not been informed or was not been educated or was not given any written intimation that the smart card which is also under reliance group will be charged while calling to those numbers. I want a clarification regarding the smart phone. are there any other source or number by which we can call to the Reliance number which will make it free. It is disgusting that the calling to smart card in Bihar and Madhyapradesh is free but while calling to Orissa smart card it we have to pay .why there is hypocrisy. If there is a business concern it should be for entire county why a partiality with the other states. If you are taking the credit of being the second best cellular provider in Orissa then why a discrimination for Orissa people...?

I had recharged my reliance prepaid number [protected] using my ICICI Bank Net Banking facility on 12.05.09.

The recharge amount was Rs. 799/- as I want to have RIM STD Free facility (was existing user of this facility).

But I came to know that the facility was withdrawalled and new scheme of Rs. 999/- has been introduced.

RELIANCE MOBILE has never communicated this and as a result my phone was not recharged because of wrong amount.

I had contacted Reliance Customer Care and lodged compalint. They have given Compalin ID three times and though almost two weeks have been passed, the issue has not been resolved.