Reliance Communications Complaints & Reviews

I ported my airtel network numer and transfer it to reliance communications. after successful porting when i placed my sim it was not activated. The reliance person did not submitted my documents and there was a verification error on my number. From last 1 month i am trying to contact reliance store, customer care, reliance head office and everywhere on call. Only false promises to sell their sim service. I am stucked and my 10 years old number is now suspended due to fault from there end. Also i paid for monthly bill without using the number and got completely screwed up in the suitation.

Hi,
My name is Sanoj Singh. I am using Reliance Gsm in Chhatisgarh.
Actually, Problem is that..I am unable to cl on others no. like Idea, Airtel, & Bsnl from 3rd Feb, During call i am getting this type of message " This route is busy, So, call after sometime".At least I tried so many times to connect with customer care but I didn't get proper solution.They are saying like " Restart your mobile, try with different set. I have tried everything according to their instructions, but still i didn't get solution.
So, Do the fruitful with my complain.

मेरे ि‍रिलायंस के प्रीपेड मो.नं. [protected] पर कंपनी कीओर से सदेंश प्राप्‍त हुआ ि‍कि आप 152 काि‍रिचार्ज करवा ि‍लिया।
जिस पर कंपनी आपको अनलिमिटेड लोकल और एस.टी.डी. कॉल पूरे एक महिने के लिए उपलब्ध् करवायेगी। जिस पर मेरे द्वारा ि‍दनांक 04.02.2017 को 152 का रिचार्ज मेरे उक्त‍ नंबर पर करवा लिया। परंतु आज दिनांक को तीन (03) दिन बीत जाने के बाद भी उक्त्5‍ प्लाकन एसटीडी कॉल पर कार्य नहीं कर पा रहा है। उक्‍त नंबर से एसटीडी कॉल करने पर ‘’इस रूट की सभी लाइने बंद है कृप्या थोडी देर बाद प्रयास करे’’ कंपनी द्वारा भ्रामक प्रचार कर मेरे साथ ठगी की है। जिससे मुझे आर्थिक और मानसिक परेशानी का सामना करना पड़ रहा है।

Reliance started 149 plan for new customers they mention this plan valid for 6 months. from 2nd month customer need to recharge with 152 rupees.
i approached reliance outlet near red tank panama go down for follow up recharge 152 but they refused to do the recharge . they said other networks filed case against reliance so we stopped it. I took sim from same outlet they promised me for 6 months and 2nd month they refused. they break their promises.
after that i approach reliance customer care through phone its not connecting i tried for whole week in various timings but i could not get in touch with them then i realize that reliance communications dont have any executives to help customers. only through website we need to find solution then i chat with Mr. Neeraj reliance customer care executive he said we have offer and we are continuing with that offer but you need to do it from retailer or reliance outlet so again i tried with reliance outlet but same thing they refused to recharge so i done recharge through paytm and i got message from paytm and reliance that successfully recharged. but i dint get any balance and offer not continued.
same thing i share with reliance executive Neeraj he said you need to do it from reliance outlet you done it wrong way.
if its wrong way why they accept payment from paytm?
his answer only we can not processes
then what about my payment
i got message from reliance that recharge successfully what is that success i dint get any befits how come its success ?
why retailers are saying other networks filed case against reliance?
why not doing only offer recharges?
why they accept payment from paytm? they should reject it?
and not refunded money
[protected]

I own a reliance broadband connection. It stopped working from friday[protected]. I waited till late night for that to get right but unfortunately it didn't happen. So I called reliance customer care and registered my complaint. I got a response stating that my problem would be rectified with in 24 hrs. I placed my complaint on[protected] at 21:50 Hrs.
My complaint reference number is : Service Request ID[protected]On3/2/2017 9:50:56 PM)

Following are the sequence of the events happened after that.

Event No:1: : Next day I was waiting for the reliance personnel to approach us but it was useless as there was not even a single response from their side. Finally after a day long wait, I opened rcom.in and started a conversation in reliance customer support chatbox at around 17:00 Hrs. I was told that my complaint was registered and would be solved by[protected], 21:50 Hrs. I repeatedly explained my situation and also asked them to tell me the issue for the delay in rectification. They were not even giving a single clue and repeating the standard messages again and again like "Your problem was taken on priority and will be solved". I asked for a time frame repeatedly to which they replied that they wouldn't provide time frame for solving the problem. I didn't understand the logic behind this. First in the conversation they told me that it will get solved with in 24 hrs and now they say that time frame couldn't be provided. This went on for hours but their response was the same. Finally I thought of discussing this with customer care at their toll free number.

Event No:2: : Further I called reliance customer care and a guy sitting there listened everything and helped me a bit by giving a clue of the reason for delay in the rectification of the problem. He told me that the reason was "RELIANCE DID NOT PAY THE ELECTRIC BILL (Kerala State Electricity Board)" for their device and so the electricity was terminated for their devices. I was left in a shock on hearing this. This is absolutely ridiculous and cheap. Running a big company like this that too offering internet in which they charge users with bill by due date and disconnects their services upon non-payment of bills. This is really really disgusting. Payment of electric bills is an internal matter of RELIANCE AND KSEB but why should I suffer for that. I pay my internet bill on time and reliance is supposed to provide internet to me for that. But they are so neglect that they don't bother about customer service at all. If the users don't pay the bill for internet services, whether RELIANCE will continue providing services..? If I don't pay the bill on time, will they provide me internet..?
After knowing this, I asked the person for the time frame for the problem to get solved. He promised that my problem would be solved at any cost by[protected], 21:50 Hrs. I repeatedly asked him to confirm the time frame and he promised me the same.

Event No:3: : I waited till 21:50 Hrs on[protected] and my problem was not solved. Then I again called reliance customer care and this time had conversation with their supervisor after a waiting of 30-40 minutes. I explained everything and asked him what was happening. Your person told me that my internet will start working by 21:50 Hrs but id didn't happen. Then the was silently saying SORRY (a standard phase used by these people without any pain) and asked me to wait till the next day after so much resistance and irritation from me. I repeatedly asked him the reason for delay and he was not giving a single clue of the exact reason. He was simply saying that the issue would be solved but he doesn't know when and how. When I directly asked him regarding the Electricity bill issue, he was again silent and promised me that their person would call me today[protected] at any cost and inform us regarding the time frame which didn't happen again. He also asked me write to the appellate authority reporting this issue which I am going to do with in few minutes.

They promised me 24 hrs for the issue to get solved but it has been more than 48 hrs since I registered my complaint and it will be around 72 hours by tomorrow since my internet stopped working . Till now there's not even a single action taken by RELIANCE regarding this and not even a single communication attempt from RELIANCE.

Non-payment of electricity bills is to be viewed seriously and users are not supposed to suffer because of the negligence of your personnel. This is really really pathetic professionalism from your side. It is highly disgusting as well. Many people advised us that reliance customer support in trivandrum is highly poor and useless and not to take a reliance connection but we ignored them as RELIANCE being a reputed company. I deeply regret for being a part of reliance network.

Hope this type of silly issues will not be repeated again and our connection is restored at the earliest.

Hi
This is regard to payment which I made through an agent of Reliance communication, I made a payment of Rs.3000 on 6th January, 17 to "K.B. ENTERPRISES" shop no-2 Sahi lane, Ashok Vihar phase -II opposite Samrat garden gurgaon-122001.
I made a payment to my postpaid mobile bill ([protected])of Reliance communication, they were saying that the payment will be credited to within 2-3 days
But after waiting to the said period regularly called and visited to the store the payment is still not credited to my account.
I am attaching the receipt which I received from the store
Your are requested to please look on the matter

Thanks,
Kamlesh
[protected]

To the concerned Authorities, Reliance Communications.

k/a : Mr. Mukesh D Ambani. (as a reference addressed by Mobile Empire. shop no g2, Haware infotech Park, Sector -30A, Vashi, Navi Mumbai 400703) Shop owner & 4g mobile phone sim card Dealer of - Reliance JIO.

Once again a “Big Applause” & thanks to the entire Reliance communications team for Introducing n launching of Reliance JIO for the citizens of INDIA.

With no doubts in (E-com world) that Reliance Communications is the known best in INDIAN communication Companies, as if still existing in the world of competition. The Co. is doing the best for the entire nation n moving one step forward in Maintaining the status of slogan of Dhirubhai - “Karlo Duniya Muthie Mein”.

Now subject to the query arises as follows;

1) What is the authentications of stalls n Outlets that are introduced across the Maharashtra state. ie: Mumbai / Navi Mumbai / Thane / Raigad etc. where the vital document “Adhar Card” is necessary to obtain a Reliance JIO sim card with no other documentations/ Form filling etc.

2) Does the Operator/s on the outlets have enough skill knowledge n well behave to make the consumer understand, resulting in quarrel & argument later which shall take a place as a legal matter of argument/s.

3) What measures are taken as a matter of precaution & guarantee/s about “NO data Misuse” of Adhar Card number along with the finger print Scan etc.?

4) Where in this E-com World ever day we hear about a new frauds n Scams, is the consumer solely responsible of punishment/s if still such incident/s happen?

5) Who shall be responsible if such misuse take place & as explained above?

If the above mentioned query is a matter of safety & security of entire Nation please feel free to explain its Advantages/Disadvantages by the mean of communication / Advertisements n media etc. with NO hidden clause/s.

Also please take public opinion’s, survey’s of such Shops /Stalls / Outlets n take proper action on those who are not permitted to operate or sell the mentioned product/s legally; which may cause a matter of disaster in future due to such circumstances resulting in poor image of the NATION.

Please look into the mater ASAP for the betterment of Society.

Purely INDIAN.
[protected]@gmail.com
[protected]

My no is [protected] Reliance Rs 152 plan & it is not working since 1 Feb 2017. Its always repeating one santence that "This route is busy please try after some time".I think Relience telecom cheated thier customer for ahead in competition to other reputed telecom companies. Mostly customer facing this situation at this time for 4 days.Customer care always told that your problem is solved in shortly but unable. one thing point out if technical problem occur then all customer who use this plan was faced this problem but selected number who talk more in std call is blocked by company.TRAI should also interfare in this cheating matter.

Mera relaince 4g no.[protected] me date03/02/2017 se koi v outgoing call nai ja pa rhi h ar aisi prob aaye din rhti h jb aap service quality nai de skte hain to aap aap apni mobile service compney ko hi band kr dijiye ar mera no. Kisi ar compney k liye port kr dijiye aur aap apne network ki prob to solve kr hi nai paoge ye to sb jante hain aur ho ske to solve krke hi dikha dijiye

Hello,

I believe since June 2016, Reliance has changed its services to 4G LTE. I had visited one of the reliance center to close my connection. They asked to me call the customer care number. The customer care representative said that all the post paid customers are by default migrated to 4G LTE services. Now, I am not interested to use 4G LTE services. I have already paid the bill for June until my service was active. I have not received the 4G LTE SIM neither I have opted for or registered for 4G LTE services. Still I received bills from July 2016 onwards. Request RCOM to wave the amount since I have not used the services so that I can close my connection.

I had called the customer care, like wise I received calls from customer care service. Request RCOM to hear those conversation. I have always said, date till which I used reliance services prior to 4G migration, I have paid the bills. Post 4G migration, Reliance stopped my old services.

Also I sent mails to datacard.[protected]@relianceada.com, [protected]@relianceada.com regarding the same. I didnot get any response.

Also please find my bill details and payment history screen shot attached. All the bills generated post 4G migration will show data usage as 0, since I have not received the 4G LTE SIM neither I have opted for or registered for 4G LTE services.

Recently I got a mail from "Reliance Care via sendgrid.net" with subject line "Demand Notice cum Intimation Letter" on "Thu, Feb 2, 2017 at 7:17 PM". The mail said, "With reference to the above CAF & MDN, We have been sending various reminders by means of SMS/ Bills and Calls through our authorized agencies for the payment of Rs. 4625/- against services used. However till date we have not received the above mentioned payments.

This is to inform you that we will be constrained to take legal action against you in case we do not receive the above mentioned payment within 7 days from receipt of this email.

Yours truly,
For any Queries please contact On: "adv.[protected]@reliancecollection.co.in" or Call on +91 [protected] for further information."

When I tried replying the mail to "adv.[protected]@reliancecollection.co.in", the mail got bounced saying address not found.

Now I am receiving daily messages and phone calls from Reliance collection persons asking to pay the bill.

Pathetic service. When someone is trying to pay his dues and close the connection still he is facing all this.

A kind request to help me out of this situation.

Thanks & Regards,
Chaitanya Pandit.
Relationship No[protected]
Service Number [protected]

I need my sim to be worked if nt im gng to port my sim to another sim since it is happening from 10 days u people r nt even bothered ur taking complaint and nt even making the prblm solved customer care are nt available surely if this wil nt works within 1 days r else surely ill port my sim this the last if it repeats nxtmnth also ill port nw however no reason u plp wbt even cnnct to cc wt is the hell every time with u ppl then to issue sim remov reliance sim

I have all India free call plan activated on my cell no. [protected].
Then i had recharged with 200 rs. On 20th jan and thereby i had balance of rs. 300 in total.
Now when iam checking all my balance has been deducted even iam not able to call customer care.

Also same thing has happened before with me but i did not complained but this time they have deducted more than 200 rs. Without reason.

Pls. Help

I got my no [protected] ported from voda to rcom but through the dealer i got it ported but the no.got port but the dear havent given me the sim and is no not providing me the sim and also not picking up my call his no. are[protected] even his M.D is also not picking up my call his no. is [protected] then i went to the rcom center and i got a sim after filling a complain but still this number is not able to work

I bought two new sims nos [protected] and [protected] from RCOM outlet two days before the dealing salesgirl commited me o activate sims very next day means yesterday and guided o contact on 59059. i tried so many times on given no from new nos as well as other RCOM nos but they replied to contact on *333.my bad experiences not ended here i spoke to customer care 198 they refuse to register the complaint as nos are not active. i requested very humbly please forward my complaint to to your verification dept. but they not taken any interest. i am very unhappy and disappointed with this experience and finding shameful why i opted RCOM rather JIO. very bad and poor service will never think to buy any product of this company.

Hello, my no was [protected], I already put a complaint against call drop but I didn't get any response and didn't resolved, today I recharged with 502 for unlimited calls but I'm not able to make a calls, such a irritated and untrusted and cheating network ever, my alternative no is [protected], I tried to contact customer care Center they disabled my services, i[censored] don't take action immediately I put a complaint against your company in consumer court

I had the landline of reliance which I wanted to discontinue so I went to reliance web world and asked them to do the same, they asked me to make an application along with aadhar card copy and I had to clear the total bill which I did and in fact I paid an extra amount for unbilled amount. Then he asked me to call the customer care and ask them to disconnect the telephone number. After taking down my request they gave me request ID number which I have. They told me after 15 days the line will be disconnected, thats it.
After one month I receive a bill asking me to clear the bill, which I did not clear as It was for period after the disconnection period and also the next month bill I received adding the previous dues. And now they have send me an email stating that they will take legal action if I do not pay the outstanding, please let me know what I should do.

I am using my postpaid no. bill was of 571 rupees but i made a payment of rupees 5712 my mistake.

I communicated to mobile store several times but nobody deal help me in such matter also i tried many times on customer care no 198 but they put my call on hold all the time and not able to resolve the matter.

I am requesting you please refund my excess payment made asap else it will force me to take this matter to next level of escalation.

Also, such kind of non response to the customer may lead to loose the customer or may give MNP option to cutomer.

Regards
Vishal

I am not receiving port code. And also I'm register complain of this problem and customer care gives 24 hours to solve that problem but problem not solved.
I'm not appreciate that.
and customer care said please call 59059 for upload your detail and say my first verification is not done.
that's not possible i'm used that card since 1 year and he say your detail is not in our system. how that is possible.

The following is my complain number -
Sr. Date Sr. Complain No.

29.01.[protected]

Hi Team,
Yesterday I have done recharge of rs. 199 on my reliance prepaid number [protected] from my nearby reliance retailer.As per the plan I can make unlimited Local & STD calls and I also get 1 GB 2G data but I didnt receive any one of them . I tried to call reliance customer care but no one receive my call . I am fed up of this Service. I want you to take immediate action on this otherwise I will port my number and connect with some other operators which gives 1000 time better service than reliance.
This is the Second Instance where I have to submit by complaint through this Portal .Reliance Customer Care service seems to be one of the worst services that I felt.I want you to resolve my issue as soon as possible .
Thanks & Regards
Avinash Kulshrestha
[protected]

सर मेरा मोबाइल न. [protected] है मै फतेह्पुर बिल्लोच, बल्लभगढ, फरीदाबाद मे रहता हू, मेरे यहा नेटबर्क नही है आ रहे है 6 महिने से पहले आते थे aircel के आ जाते थे पर अब वो भी नही आते आप कुछ करेंगे इसमे या हम अपना नो बदल ले यहा सब बहुत परेशान हैआप जल्दी इसका कुछ करे यहा अधिक से अधिक लोग रिलाइंस छोड रहे है आपका यहा टावर था यहा अब पता नही या आप ने उसको बंद कर दिया मुररीलाल [protected]