Reliance Communications Customer Care
Reliance Communications Ltd
Customer satisfaction rating: 39%
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22057
COMPLAINTS

Reliance Communications Customer Care

Reliance Communications Ltd

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Address
A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane
Navi Mumbai
Mumbai City District
Maharashtra
India - 400709
Landmarks:Opposite Khoper Khairane Railway Station

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
2371
down
1201
1800 3033 5555  [Reliance Network]
up
1226
down
700

Phone:
Phone:
up
879
down
488

Fax:
Fax:
+91 22 3038 8005  
+91 22 303 88005  

Customer satisfaction rating
39%
Complaints
22057
Pending
5735
Resolved
7235
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Reliance Communications Complaints & Reviews

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Reliance Communications — Recharged amount. Not credited [Resolved]

 ashokda on Oct 18, 2016
Dear sir/madam,
On 18th oct, 16 i recharged by rs.51/ to get 1gb 3g data (Spl offer) by free charge online portal. The amt has duly been debited and i got payment receipt from the concerned portal but neither i got sms from you not my a/c been credited with data. The following are the particulars:

Order id:fcvw[protected]
Recharged no:[protected]
Amt. And dt: 51/dt.18.1016

Bhola de...
Complaint comments  Read comments Complaint category Mobile Service Providers

Reliance Communications — Receiving a mail from lok adalat [Resolved]

 ashishknaik on Oct 18, 2016
I got a mail to pay an outstanding amount of 3200 from some reliance webstore or else i have to appear before lok adalat.this was really shocking for me as i have stopped using reliance many months back. when i my net stopped working i went to a nearby store to complain about the issue and i was told that i have to take a new dongle and pay just 999 for it and i will get high speed data.he told me that the previous dongle wont work from now on, it was very unprofessional on their part not to inform us about the same so i told to discontinue my plan from now on and i paid that months bill of 842...
Complaint comments  Read comments [1]Complaint category Internet Services

Reliance Communications — Reliance Pro 3 - wifi data card [Resolved]

 ilakkiyab on Oct 18, 2016
Hi,

i have used Reliance Pro 3 wifi data card and lost it some 6 months back. I reported the same to the customer care officials. They said they will deactivate. But i received the bill for the month. I thought they did not take my request and paid the bill amount even though i dint use the data. i again called up customer care and reported the same. they again said they will forward it to the concerned department and get it resolved. but then again i received the bill for the next month as well. So to stop it i paid the bill and called up customer care to stop the bill payment....
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Reliance Communications — Reliance wired net connection not working from 24 sep 2016 to till now [Resolved]

 ajay.nishad on Oct 18, 2016
This is my subscriber id pots-[protected]

Complaint details:

10 aug 2016 06:24 - 16 aug 2016 12:59:13
Id:[protected]
Issue: net not working

20 aug 2016 15:00:59 - 22-aug 2016 11:45:00
Id:[protected]
Issue: net not working...

13 sept 2016 23:40:23 - 14-sept 2016 12:55:07
Id:[protected]
Issue: net not working...

24 sept 2016 02:59:35 - 12th oct 2016 — : — : —
Id:[protected]
Net not working...

12 oct 2016 15:46 - 12 oct 2016 16:00:38
Id:[protected]
Complaint comments  Read comments [1]Complaint category Broadband

Reliance Communications — Postpaid connection disconnect after paying all bills [Resolved]

 neemisra on Oct 17, 2016
Dear sir

Please do me a favor because i am using relaince paostpaid no which is [protected] and always shows in my phone no service and connectivity is very poor and also internet is very weak after that i was pay all bills and from 2 days it was shows no incoming or outgoing and not internet and i was calling rel customer care no but did not solved so please solve my concern

Kindly revert me...
Complaint comments  Read comments Complaint category Telecommunications

Reliance Communications — Recharge problem [Resolved]

 Kris Evans on Oct 17, 2016
Sir you solved my problem thats why i am requesting for my second problem.
My name is adarsh pandey
My mb no is [protected]
Once when i bought tjis sim after a few day i recharged net pack of rs 55 to get 1gb data for 28 days but i got only 125mb instead of 1024mb.So sir i request you kindly back my remaning 849 mb.Please sir back it.I will be very greateful to you.I faih upon your service and you solved my problem so i hope that you also solve my second problem....
Complaint comments  Read comments Complaint category Internet Services

Reliance Communications — No internet connection [Resolved]

 sanjay42garg on Oct 17, 2016
I am a user of reliance broadband my user id is[protected],
i am just irritated with the company reliance.I kept on complaining again and again but there is no permanent resolution.Everytime when i make a complaint they call me back and after that the connection work for 2 or 3 days.This is my last complaint after that if the problem will continue then i will take an action against the company.
I request either provide me permanent resolution or terminate my connection....
Complaint comments  Read comments Complaint category Broadband

Reliance Communications — Sold a Sim for Rs.300/- but services not provided. [Resolved]

 Bhaskar Kumar lal on Oct 17, 2016
On 13, 14 September, contacted by Mktg. Exec. Ms. Mansi ([protected])for better services in less payment to my mobile [protected] by Reliance. She advised to provide 2 photograph, a copy of Aadhar Card and Rs.300/- against 4G Sim.
On 14-9-16 Mr. Shiv ([protected]) approached from Reliance. I handed over required docs. and Rs.300/- against receipt No.CIL 10903 with a 4G/LTE Sim No.[protected]R.
On 18-9-16 received call from [protected] who advised me to Port my No. and send details. I Ported and sent detail as Port Code DD679314 dt.18/9 with availability upto 04/10/16 by SMS to...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Reliance Communications — Bill Plan changed without customer knowledge [Resolved]

 Susheel Mulgund on Oct 17, 2016
Billing plan changed without customer concern
I have been using the reliance data card from last 5 months While converting from cdma to 4g, rcom promised through mails that tariff plans wont be changed. On that promise i have purchased wipod. But without my concern or information billing plan changed from unlimited 999 rs plan to thier default cheating plan.

Now i want my money back for the wipod. Now for closing the connection they want me pay money. I haven't asked to change the plan. So how can you expect me to pay the bill.

Data card number: [protected]...
Complaint comments  Read comments [1]Complaint category Internet Services

Reliance Communications — Billing when data card not in use [Resolved]

 Ramesh Babu on Oct 17, 2016
I m using reliance dongle ([protected]) sathya n, yasara. info@gmail.com for past 5 years, and paying my bill regularly, but when they switch 3g to 4g then only the problem starts, when customer care people called me and informed your same plan rs.999 unlimited plain will exist in 4g so dont bother about that, u have to buy our new 4g dongle, and your old data will not able use in future, so i purchased for rs.2500 new dongle.
While using 4g dongle, tower is not even coming and not able work itself, i dint even use the modem itself, but they send the billing for 3 months.
Aug month...
Complaint comments  Read comments [2]Complaint category Unauthorized charges

Reliance Communications — Behaviour of madam of the Reliance Customer Care is very very poor . [Resolved]

 ARUP KUMAR BARAT on Oct 17, 2016
Respected sir,
I beg to state that I have call from my mobile phone ( mobile phone
no. :- [protected] ) to mobile phone ( mobile phone no. :- [protected]
) on dated 11.10.2016 at 05:42 PM .
The call duration was 01:45 minutes .
But, the call charge deducted by the Reliance Co. is Rs. 2.625 .
My mobile phone call charge rate is Rs. 0.25 per minutes .
So, as per condition, the call charge may deduct by the Reliance Co. Rs. 0.50 .
But, the Reliance Co. deducted extra Rs. 2.125 .
I have complaint this matter to the Reliance Co. Customer...
Complaint comments  Read comments Complaint category Telecommunications

Reliance Communications — Unusual detection of my money from reliance sim [Resolved]

 paramsingh123 on Oct 17, 2016
Yesterday i had a recharge of 100 rs in [protected] reliance sim, and i had data pack too until 19 oct 2016. today what i saw, i have zero talktime i dont know why they detect my money. and data mb left 2mb. what the hell, every time in they have detect 70 80 rs from my no with no reason no message.

And no customer care response.

Thanks and regards
param
[protected]...
Complaint comments  Read comments [2]Complaint category Telecommunications

Reliance Communications — Fraud [Resolved]

 amitmaratha on Oct 17, 2016
Dear team,
I have converted my vodafone number [protected] in reliance on the basis of a call from number [protected], and submitted my document (amit pal, d-46, sec-25, rohini new delhi).she told ma plan of Rs 699 in discount for Rs 199. with same profot as in Rs 699. she have not given plan accourdingely.she alloted two postpaid number to someone.I have requested many time to that lady to completly switch off these two number.but she has been giving me thread to do anything and not to switch these two number....
Complaint comments  Read comments [1]Complaint category Other

Reliance Communications — 4g sim problem and misguide on customer support [Resolved]

 bpg2008 on Oct 17, 2016
Hello, i am using reliance cdma service more than 10 year, but from last 2 – 3 month they close cdma services in our circle so i replaced my sim to reliance 4g. I wait for aprox 2 moths that their network will upgraded but still getting problem with 2g handset. I tried with nokia, samsung, micromax, and lg 2g hand set but some of them getting restart after inserting this new sim.
Today (17th oct, 2017) i insert it in a 4g supported smartphone and i get network after searching manually and call to customer care 198 at 2;45pm approx 20 min and talk with 2 support persons, one of them...
Complaint comments  Read comments Complaint category Mobile Service Providers

Reliance Communications — Regarding new connection 9315456646 [Resolved]

 Yash Pal Singhmaar on Oct 17, 2016
I have purchased a new sim no - [protected] from reliance call center situated at prem nagar, ambala city. They verified my address, but not found & put nagative fi, they disconnected my outgoing call. And now they have send me 10 days invoice of rs. 134.
I want to know if they disconnected my outgoing call how can they generate my 10 days invoice. This is fake work done by that office. I talked to mr. Jagdish, but he misbehaved with me.
So pls take some action against him & staff. They are not able to handle a customer. Many times they have not picked my calls.
From
Yash...
Complaint comments  Read comments Complaint category Mobile Service Providers

Reliance Communications — Overcharged Bill/ Unethical Customer Service [Resolved]

 Karthik Bharath on Oct 17, 2016
Dear Sir

My Datacard number is [protected] . Have been using it for past 3 years. Recently there was an upgrade to 4g & was promised that I can continue with old plan . Old plan is 24GB(999/month) . But when I used the new datacard, within 10 days it stopped working .Customer care informed me that 5gb limit is over . Decided to close the card, but now there are billing me 6500 . I was informed that once data pack is over, there is no topup & have to wait till next billing cycle. So there is no way I could have used extra . But getting call from the same number, customer care used to...
Complaint comments  Read comments Complaint category Internet Services

Reliance Mutual Fund — Return

 Shrey4frnds on Oct 17, 2016
I have invested in reliance mutual fund via simply save application of reliance mutual fund. After investment i have noticed that my return goes up by approximately 10 percentage so i thought some of amount to be encashed by card given by them but when i checked amount which have been increased it shows just 10 rs of increase so basically its my direct lose of money because once money will decreased i can't take them so please do needful and tell them to give return as per shown...
Complaint comments  Read comments [1]Complaint category Stock Market

Reliance Communications — My phone has been barred and late fee still being charged. relationship number -2352206316 [Resolved]

 bhavnaparekh on Oct 17, 2016
I have been paying the monthly bill on time however there has been a rs 100 refund which i was to get from reliance communication instead of the refund i am being charged everymonth rs 100 as late fees since they can refund the amount only once in a quarter is what i was told. please help waive this off and activate my phone line.

Since my line is barred you will have to call me on [protected]

Thanks,
Bhavna...
Complaint comments  Read comments Complaint category Mobile Service Providers

Reliance Communications — Getting Billed for the service discontinued by reliance [Resolved]

 Vijay- on Oct 16, 2016
I had a Reliance Dongle ([protected]) (pro 3/CDMA) I paid 1500 Rs for the Device.

Approximately 3-4 months back reliance discontinued the CDMA service and i never used the service since then, i registered online for the new device no one contacted from reliance.

Issue, is i am still being charged every month and reliance is not owning this issue and not waiving off my bill.

I have contacted reliance several times on this. they bluntly rejected and were rude. Why should i pay for no mistake of mine?

I would request the concerned to formally...
Complaint comments  Read comments Complaint category Internet Services

Reliance Communications — Not able to check promo balance [Resolved]

 Ankit001122 on Oct 16, 2016
Hi,

It seems Reliance does not provide any way to see the promo balance as they intend to cheat people.

Once call is hanged up it only shows main balance and even it seems customer is being charged more minutes from the promo balance,

I have observed it multiple times I'm very much sure I'm being charged more.

I did a recharge of 295 recently for the below tariff but I feel terrible as I'm not able to track the status of my call usage. Reliance shows absolutely no information of my call usage. Customer care also could not help in this...
Complaint comments  Read comments Complaint category Mobile Service Providers

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