Reliance Communications Customer Care
Reliance Communications Ltd
Customer satisfaction rating: 39%
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22361
COMPLAINTS

Reliance Communications Customer Care

Reliance Communications Ltd

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Address
A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane
Navi Mumbai
Mumbai City District
Maharashtra
India - 400709
Landmarks:Opposite Khoper Khairane Railway Station

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
2430
down
1242
1800 3033 5555  [Reliance Network]
up
1264
down
726

Phone:
Phone:
up
925
down
510

Fax:
Fax:
+91 22 3038 8005  
+91 22 303 88005  

Customer satisfaction rating
39%
Complaints
22361
Pending
5713
Resolved
7252
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Reliance Communications Complaints & Reviews

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Reliance Communications — Bill being raised for Data card 9343651626 [Resolved]

 Ramaswamy Venkataraman on Nov 22, 2016
Hi,

I have been using the Reliance data card [protected] since 2012 & now I am not using this sine Sep 2016. I had called the your data card toll free number during second week of September 2016 asking them to disconnect the service from September & the person who had attended to the call had ensured that the above mentioned data card number would be discontinued.

I am really amazed to receive the bill for the service which, I have not availed.

I would once again, request you to kindly deactivate the service & reverse the previous bill raised.
Complaint comments  Read comments Complaint category Computer Software

Reliance Communications — Balance deduction [Resolved]

 Prince888 on Nov 22, 2016
I'm reliance customer from last 7-8 years and and also gave reliance sim to our family members but now I don't want to go with your services due to balance deduction issues that I faced from last two months.

I have complained too many times but not get a proper solutions and not refunded any amount from your side. I lost about 100-150 rs in last 2 months with every big recharge so I want my whole balance amount that you deducted
with a stupid reason "You have started a Bla-Bla services in your mobile so amount was deducted "
I'm Akash Singh and my contact number is...
Complaint comments  Read comments Complaint category Mobile Service Providers

Reliance Communications — Connection terminated 4 months back but still receiving Bills [Resolved]

 ravivanshkanchan on Nov 22, 2016
Hi Team,

This is to inform you that i Ravendra kushwaha badly cheated by Reliance communication, I terminated my connection in month of July 2016 (proof attached) and device (equipment ) also collected by the reliance team on 4th of August 2016 (Proof attached) but still they are sending the Bills to me and forcing me to pay the bill otherwise i will face legal notice. Last month also they called me and said pay 1813 rs otherwise they will send the legal notice that i paid (proof attached) that was illegal or force fully collected by me from reliance. Now they are not replying on...
Complaint comments  Read comments Complaint category Broadband

Reliance Communications — Reliance broadband providing no resolutions [Resolved]

 jaggu singh on Nov 21, 2016
My broadband connection is not working from more than 30 days and i have complained regarding it more than 7 times and evertime i call them they escalate the request to high priority even asked them to terminate the connection but there is no response from reliance team.
I am facing a huge loss of my work due to no internet connection.
My user id is[protected]
Please help me...and they are now asking to pay the bill too.even when i haven't used their service....
Complaint comments  Read comments Complaint category Broadband

Reliance Communications — Complaint regarding broadband subscriber I'd 356986539086 [Resolved]

 colig penwey on Nov 21, 2016
I raised complaint for connection not working as well as termination of connection.[protected] &[protected] but not got any resolution request[protected] got closed without giving any resolution..even customer care is also not contactable..and when we dial it says that for contacting and call gets dropped.p ls look on the issue and update on [protected]...
Complaint comments  Read comments Complaint category Broadband

Reliance Communications — Mobile Bill [Resolved]

 vineet72 on Nov 21, 2016
Hi,

I'd like to escalate the issue of my pending refund from Reliance Communication for my Reliance mobile.

I had a Reliance Postpaid connection, I got it converted to prepaid by paying all my dues. However, my bill was also deducted from my credit card as I had set my Reliance bill for auto deduction.

I have raised the concern with the customer care and escalated it further but not yet received any update.

Please can you take action to get this resolved at the earliest.

Thanks in advance!

Regards,
Vineet...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Reliance Communications — Multiple wrong deduction of my balance

 shashi.egp@gmail.com on Nov 21, 2016
My mobile number is [protected].

I have call to my relative two times with mobile number [protected]. This number is varanasi district bsnl number. Call duration 118 sec date[protected] at 21:59hrs and second call duration 119 sec date[protected] at 09:32hrs company deducted balance of rs 200 for both call means my 400rs desucted for 4 minutes call. I have complained for 200 rs two incidents with complaint number[protected] and[protected] they so not refund my balance and said the deduction is right. So please check my complain and try to return my 400rs balance as soon as possible....
Complaint comments  Read comments Complaint category Mobile Service Providers

Reliance Communications — Over charging after denial of service [Resolved]

 rameshs041 on Nov 21, 2016
I had Reliance dongle no [protected], they denied service for all 3G modem due to up gradation to 4G but I am not willing to take, so they cut my data service at august month, but they are generating bill even after cut down service I told them waive the amount for non available time, but they are not reducing, Finally they sent advocate notice for non payment, so I was made to paid the entire amount with penalty. please take necessary action to retreive my last paid amount....
Complaint comments  Read comments Complaint category Internet Services

Reliance Communications — Repeatedly deduction from my reliance number in name of vas. [Resolved]

 Sumitpratap25 on Nov 21, 2016
I am reliance communication service user from madhya pradesh. From around 50 days company repeatedly starts vas service in my mobile and deducts my mobile balance. I call customer care and ask for refund, everytime they assure me that they will never deduct my balance but they do it again everytime. Now, company has stopped my calls to customer care service. Because i keep big amount of balance in my mobile i am not even able to port my mobile number. Reliance has made me so sick that i will never use its service.
My mobile number is [protected]....
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Reliance Communications — Can't do outgoing call [Resolved]

 rajeshwari bindal on Nov 21, 2016
Hello sir
My no [protected] hai
Humne customer care ko call kra wo bolte ha ki apka payment ruk gyi h nd wonap relaince customer office pe jake he ho payega.. Bt waha jake bolte hum kch ni krsakte hai kethe jisse karway ha unke pass he jao hum kch ni krsakte hai. Nd humne apna postpaid ek agent se karwya wo hamari shop pe aaye the unhne ne kar dia ab unka no humpe h ni nd pta ni kaha h wo ajkal. Ap bataye hum kya kren bht jaruri h call krna humko. Businesss wale log ha eslie bolrhe h ni to itna jaruri ni hota.
Nd secondly ek bat or ki jb hum payment bnd krdia to unne yeh kaise...
Complaint comments  Read comments [2]Complaint category Telecommunications

Reliance Communications — Stop harassing me by sending bills-reliance broadband [Resolved]

 joshi.naga3@gmail.com on Nov 21, 2016
My id is[protected]

I vacated delhi on march 2015 by terminating the connection but they said it was not disconnected.
Every month am receving bill and am contacting the representative they are saying that it will be terminated once you pay the bill.
This procedure is repeating every month and am paying bill every month this is almost 2 years now where i paid bill every month beleiving my connection will be teminated.
Now i am feeling that they are harassing me eating my money freely. Now i decided that i wont pay any bill...

If there is no solution...
Complaint comments  Read comments [2]Complaint category Broadband

Reliance Communications — Broadband internet connection not working since 2 weeks [Resolved]

 indarpreet singh sokhi on Nov 21, 2016
Hi Team,

We are really disappointed with reliance broadband services.Our reliance broadband connection is not working since 2nd november 2016 and have raised three tickets[protected],[protected] and [protected] on 6th november, 12th november and 19 november respectively out of which first two was resolved without any resolution.

We are really not happy with it and its causing inconvinience to us even though we have paid advance payment for the month of November 2016 as well.

Its been 2 weeks now and nobody visited us at our place to check the connection....
Complaint comments  Read comments [1]Complaint category Internet Services

Reliance Communications — Internet add on pack not activated/ unknown Internet charges [Resolved]

 shahyawar on Nov 20, 2016
I gave request on 19th of Nov 2016 to acyivate addon internet pack of 3gb on my postpaid reliance no. [protected]. As per customer care executive and confirmation sms received by me it eas stated same would be activated in 6 hours. I started using internet well after 6hours and now they have put internet surfing and browsing charges on my bill and have not activated the addon pack. This is a case of cheating a customer, miscommitment, distrust and causing huge inconvenience to the customer. I want the Internet pack to be activated asap and charges to be adusted against the addon pack for which the...
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Reliance — Billed without service [Resolved]

 Abdulla Salam on Nov 19, 2016
I am compaining here because I contacted the customer care and reliance store many times regarding this issue but I didnt got any kind of response from their part other than to pay the said Bills. I searched in internet on their website for a solution and I mailed to the customer complaint forum of rcom. Even after days there was no any response or replys. So I mailed to their appellate mail id. Still no response and when I try to contact customer care it gets disconnected. The response from nearest reliance store which I contacted was that they are helpless in this matter and if the bill is not...
Complaint comments  Read comments Complaint category Telecommunications

Reliance Communications — Wrong deduction of balance [Resolved]

 pankajcc2016 on Nov 19, 2016
With reference to service request no.[protected] registered on 13th
November 2016 regarding less validity given to me as a result my
Balance has exhausted very fast. It was totally a wrong deduction, so
I registered the complain on the same date i. E. 13.11.2016. My tariff
Was 30p/min but due to less validity given i was charged 1.2p/sec. I
Have following complaint to escalate:-

1-i talked to your sr. Customer care officer regarding this, he told
Me one validity is granted you would be given refund on your balance.
But after resolution...
Complaint comments  Read comments Complaint category Mobile Service Providers

Reliance Communications — Prepaid sim card deactivated [Resolved]

 chintan.amar on Nov 19, 2016
Hi, my name is chintan hasmukh amar [protected]. My sim card is deactivated.. I am using this number from last 5 years or more.. It is registered with bank. I have my sim card with me but it shows no service. Plz help me. I want my number back, it is my number.. And i have been told by reliance employee that i can be given to other people.. How risky it would be... Plz help me.. Thanx
My email id is chintan. Amar@yahoo.com...
Complaint comments  Read comments Complaint category Telecommunications

Reliance Communications — Network problem for central armed forces [Resolved]

 RKundal on Nov 19, 2016
R/sir,

Hum yahan central armed police force (Cisf) ki duty krte hai... Aur total 50 log honge jo sab reliance use krna chahte hai... N yahan gail company me bhi network ki bajah se koi reliance use nahi krta.. So please, jald se jald iss area me network problen solve kre... Thnks

Regards,
Rajinder kumar
Cisf..in gail (India) ltd.
Village-rozatankariya
Post-amod
Dist - bharuch
Gujarat-392140...
Complaint comments  Read comments Complaint category Telecommunications

Reliance Communications — Recharge benefits not getting after recharge [Resolved]

 Amit Kaldhone on Nov 19, 2016
No . i am not satisfied . i have not got any benefits of rechrging rupees 97 ..and Mr.dharmendar singh (Officer ) and Mr Jitendra Vishwakarma ..are giving me suggession to go and ask in consumer forum about the benefits and also telling me to put your sim card off for 3 months so sim will be discontinue further ..i was not hoping for such responce from your senior officers of reliance customer care..really feeling ashamed of using Reliance services...
Complaint comments  Read comments Complaint category Mobile Service Providers

Reliance Communications — Not allowing transfer for postpaid to prepaid service [Resolved]

 PaarTh Shailesh Patel on Nov 19, 2016
19/11/16
[protected]
I called the customer care to get info to transfer from postpaid to prepaid. & the senior executive named chaudhri sumit said that our company cannot transfer your pospaid number to prepaid.
Network breaks many times in a day. I saw network but my number showed outof reachable to caller.
I have started another number for calls & all stuff. & i want this number turned on prepaid so i can receive calls & thats why i called for transfer on prepaid so i have not to pay monthly rent, but they are not allowing me & tell that you have to pay bills whether...
Complaint comments  Read comments Complaint category Telecommunications

Reliance Communications — Balance getting deducted without any cause [Resolved]

 rupambera1234 on Nov 19, 2016
Hello Sir,

I am using reliance GSM connection. My cell no is [protected]. Balance is getting deducted from account frequently without any subscription.
In spite of doing promo recharge its not deducting according to the promo rate.But I am not able to contact customer care representative. The most frustrating thing is that after dialing so many number you are saying thanks for calling to reliance.

Its really irritating. Please do something otherwise I have to escalate it further.If this continues I will have to close your connection.

I hope the...
Complaint comments  Read comments Complaint category Telecommunications

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