Reliance Communications Complaints & Reviews

Hello,
I m the holder of reliance prepaid number [protected]. On 13 aug 2016 i made an online recharge of rs 249 for 1gb 3g/4g data for 28 days after checking reliance recharge website.. But i received 2g data that to jus 500mb. Tried calling customer care on *333 but could not connect to customer care representative. Then i mailed the same complaint to [protected]@relianceada.com. But no response came... Please help as soon as possible

My reliance no is [protected]

I had made excess payment of my bill during the month of june 16. I had made payment of rs 12, 000 on 25/06/2016 against bill of rs 3, 000 (Approx) and i had discussed with reliance customer care that balance amount will be considered as advance payment and this will reflect as credit balance and adjusted in next 5-6 months against generated bill

But at present i have received bill of rs 942 and no settlement against advance payment is seen. I had checked with customer care but they have not reply in this matter. They have agreed that credit balance was available in my rim a/c on that day but later it has got transferred to some another person by internal approval.

I have called several time to reliance customer care but they have not given any positive response. Several time they are saying that server is down pls call later to check details.

From
Abhishek trivedi
[protected]

Sir/mam

This complaint is regarding billing issue of reliance data card which i purchased in feb2016. Since then i am facing major issue of data disconnecting for minimum 3-4 times a month. Now company changed the plan without any prior intimation. Initially it was 40 gb free for a rental of rs 999+taxes but now they are providing only 5 gb for the same rental. Because of that billing is very high. Starting it was around 1143 not its is 9000 which is very heavy and creating mental torcher to me. Pl make it resolve asap.

Thanks
Panakj

Hello sir,
I had reliance pro3 rs 999 unlimited plan then i was shifted to 4g after 2 days my speed reduced now the problem is, i am getting slow speed. I complained about it in customer care. But they didn't respond and they blocked my subscriber no. So the call couldn't pass to customer care. While buying the wipod i was promised that i will get the same unlimited plan if i upgrade it to 4g. But here they shifted me to 10 gb plan without my knowledge i also gave several complaints regarding this all they said is with in 24 hours your problem ll be solved its been 4 days i am not going to pay the bills unless my problem is solved

Sub no : [protected]

My self riddhi shah... I can use reliance post paid conncection from last 6 month... My bill date is every month of 5th.. I already pay bill for this month 4/8/16 from mobowik application site still i received msg from reliance is your bill is undue... My transection id id : rbl[protected]Mobiwik).. I also can complaint in reliance customer on 8/8/16.. They said in 2 days my problem was resolved... Please help me out from this problem... I also scan my passbook copy here i paid bill amount...13/8/16 my service was acticaed for 3 days n on 16/8/16 my services is barred today...
My mobile no is [protected]

I have recharged my reliance netconnect+ cdmd modem (No.[protected]) for rs 2999 (45gb and 6 months validity) around 30 days back. After few days reliance cancelled the cdma services without any intimation and told to purchase 4g wipod device. I still got around 40gb data balance in my old data device. I purchase 4g modem and got a message stating your 4g is active. But even after two weeks, either the cdma service nor the 4g service is active. The customer care and reliance outlets just bluffing and not giving any correct information. I am unable to use net for last one month

Hi sir/ mam,

I am using my number in cdma technology since 2008. I got an message regarding to change my number to 4g sim at csm technology. Almost 5 times went to your tiruppur - kumaran road show room at the all times they don't have 4 g sim.

From last week my number got disconnected without any info. Then i went to kangakeyam road show room on 6th if this month for change the sim, and they are confirmed there is some issue in server will get back on 8th. Even monday also they telling story.

Then i went to coimbatore 100 feet road showroom on 10th and got the new sim they're confirmed it will activated by the same day night. This is also not happened.

After that, called to your *unresponsive call centre through "[protected]". They are also confirmed will activated the number with 24 hrs and provided the reference number as [protected].

Again i went to your great showroom at 100 feet road office and they're also confirmed will activated on saturday night that is 13th.

Still number not get activated.

What i will do???

I have hope with you my issue will get resolve.


Mobile no - [protected].
New sim no[protected].

Regards.
Sathiamurthy.
Alternative no : [protected].

I have received below email wherein i have no business to do with reliance communication whatsoever:

Adv. altaf. u.
Ba, llb, mll & lw
Bldg no b-18, office no-a-1, ground floor, kubera park, kondhwa, pune - 411040
—
Final intimation
Ref no: reliance adv/aug/z1 180121 date 11/08/2016
To,
Dhawal pandey
Flat no 107 classic recidency wakad road
Jagtap dairy pune
Pune411027
Caf no[protected]
Mdn no [protected]
Even after repeated folow-up you have not paid the outstanding nor present at lokadalat at pune shivaji nagar court. requesting you to pay rs.1056 /- vide caf no[protected] mdn [protected] on or before 27/8/16 or else we have no option but to file civil case. at your costs and risks, which please note
Cheque/dd payments to be made in the name of "rwsl a/c ris[protected]".
Please send cheque /dd on below address.
Reliance communications, bldg no b-18, office no-a-1, ground floor, kubera park, kondhwa, pune – 411040
By neft
Account name reliance web store limited
Account no. [protected] (current account)
Bank name standard chartered bank
Ifsc code: scbl0036084
Contact mr. irfan on [protected] for further queries / cro. [protected]@gmail.com

Dear team,
This is regarding my reliance postpaid number : [protected] which belongs to mumbai telecom circle.

The number was cdma and i was using the same number in roaming locations national / international since 2009 onwards. Surprisingly without any intimation on may cdma services were shut down by reliance in hp, punjab, haryana and rajasthan and at that time i was at punjab.
When i tried to contact reliance regarding the same they told me that they can't do anything and i have to travel down to mumbai for getting a 4g sim. I had tried to get the same from delhi reliance store but they denied to provide me the sim as the sim don't belong to delhi telecom circle.
Hence to retain my number i had personally travelled down to mumbai from punjab to get the 4g sim.
After getting the sim i was told that all the previous benefits will be available to me after upgradation to 4g. I was using htczeroplanrim_vo plan for which i had paid an advance rental till mar-2017 and i was getting unlimited calling, 3000 sms, unlimited evdo internet, incoming roaming free.
After upgradation i found that the 4g services were only available in mumbai and maharashtra and i have to use 2g network in punjab / manda as 3g services are not available at that location. Also the 2g services are very worst at most of the places and the network strength is either very low or not available.

From july started using 4g services in many places which includes delhi, varanasi, mumbai, maharashtra, goa and vadodara where i had been to. Only issue is that even though i was getting full network of 4g, when i call it switches to 2g / 3g network and as the network strength is very weak the call quality is very poor and many a times call gets disconnected automatically.
Raised the complaint to reliance on 6 aug and to my surprise the complaint was closed by them without any resolution.

On 13 aug i was travelling from vadodara to punjab and as i had reached rajasthan the 4g services stopped working. I was getting 4g network but i was unable to register to that network. When i entered haryana suddenly it registered to 4g network but i was unable to use 4g data and was getting 10-30kbps speed. When i entered punjab the same issue was carried forward.
For the same i had raised another complaint to customer care on 14 aug and on 15 aug i had received a call from your back end technical team and conveyed me that as my data had exceeded the limits my internet speed has been slowed down and my complaint was closed.
For the same when i had re-called the customer care they told me that the technical team had given a wrong information and apologies for that. After that she had taken another complaint on 15 aug and told me that the complaint will be resolved in 24hrs. She had also confirmed me that i'm getting unlimited 4g data and there is no capping to that.

Requested to kindly take this matter into highest priority and provide me a proper and quick resolution.

Regards,
Samarendra panda
M: [protected]/ [protected]/ [protected]
Email: [protected]@gmail.com

New connection was purchased on saturday dt 13082016 and driving licence was given as an id along with the photo. However the franchise holder promised that the line will be activated by late evening. However despite repeated vist to the franchise store only the incoming facility started & as it is narrating that no balance in the account. Please check and start it immediately else it seems that i have taken a wrong decision to take this service provider when there are lot of players on the field. I trust you will not heart my sentiments and been develop a solid bonding with this connections.
Regards,
Banerjee. P
[protected]

Have been writing to rcom on their customer care id for closure of phone. No response even after 6 emails. Finally i get a response on the 5th email after 15 days that they have accepted the 5th email as the first email (Not sure how their maths works) and that i need to submit the answer to a questionnaire.
On receipt of the answers to their questionnaire (Not sure when they will acknowledge that as well - clearly questionable), they will start the closure proceedings.
It also says they will keep charging rentals till then.
Utter nonsense.

Dear sir

i am a reliance customer for last 3 years. my reliance number is [protected]. My reliance 4G is not working from the last day (14/08/16). As per the information from the customer care i know that my data number is barred due to nonpayment of the bill generated on 14/08/16 and the bill is above Rs.7000/-. You also check my previous months bill and i remitted the bill amount promptly without delay. I used the data for the plan Rs.900/- for the last years and unchanged. Kindly check my plan and rectify the issue and inform me the correct amount to be remitted

I expect an earlier reply from your side

yours faithfully


Sinulal S

Hello sir,
I am a regular user of reliance netconnect+ (data card no - [protected]) for past 2.5 years and since last year i have upgraded to 40 gb unlimited plan of rs 999 per month.

Recently i have upgraded my reliance netconnect + to 4g and as per the information i have recieved from customer care outlet that the existing plan of 40 gb will continue after the 4g upgrade.

But today i got a bill of rs.4803 to be paid by aug 31 2016. on contacting the customer care support i got an information that with the upgrade to 4g the plan is automatically updated to 5gb per month. so the data which is consumed beyond 5 gb is chargeable now.

Its really bad from such an organization that they changed the plan without intimating me.

I request you to kindly look into the matter and provide me the resolution for the same as this is daylight case of cheating from reliance.

Since its a mistake from reliance i request to revert my bill to the normal one which i used to pay for the 40 gb plan.

Thanks,
Vipin

Hi

I have been using reliance netconnect+ internet connection since almost 3 years with the plan 40gb unlimited for 999/-. Recently, i was told that they are going to discontinue reliance cdma services and asked me to get a reliance 4g sim and purchase wipod from them for the cost of 899/- so that they can provide me 4g services of the same plan for the same price. Now, they have changed my plan to 5gb 900/-. When i asked them why it was changed they don’t have the correct answer. Before purchasing the wipod, they promised me some thing and now giving some thing. I unnecessarily invested 899/- to purchase the wipod and i would have opted other service provider if i knew the 4g charges earlier. They cheated me giving false information before opting the 4g services and after opting they have changed it to a different plan which is inconvenience for me.

The customer service people are not even ready to escalate or provide the managers details to escalate. They are behaving like they are the complete authority, in that case why are they not sticking to their words which were promised earlier.

I am not going to pay my outstanding bill (If any) until my concern is addressed. Also, if it is not addressed then there is no point it sticking to reliance.

This is really a cheating and i want justice in this regard.

Here is the request you to install much needed network tower of relaince because here there is no network for relaince communication mobile telecom service customers facing network problem daily life.so we request please install, your tower which overcomes this limitation of relaince telecom and help customers to use freeby communicating among one to others

In the following web
Http://www.rcom.co.in/rcom/personal/handset/lg_service.htm
My mobile no [protected] is listed as reliance customer care no for alathur, palakkad, kerala
Many times i request them to remove this they are not responding
Even mailed to [protected]@relianceada.com
They are not at all reading my complaint and asking my reliance ac no

My data card number is [protected].
I'm using 40gb unlimited plan. I didn't use my 3g wi pod for the last month since it broke. The 4g service in the new wi pod device has started on 8th of this month.
When i asked the store, they told bill will be adjusted and there will not be a need to pay bills.

Now my data is not working and a mail was sent to that the credit limit is exceeded and reliance is asking me to pay 2000. I have been trying to the customer care number for the past two months and it is always busy. I wonder will the line be busy all over the year or is there any setting for it!

I won't pay the bill for the unused month. The speed is also very poor. I'm disappointed with the blocking of data usage.

Very poor service for the past 2 months. I kindly request you to resolve my problem as soon as possible.

I want reliance to restore its good name and service in my place.

Dear sir

If you would have called me at [protected] then surely it would have told you that services to this number are temporarily disabled...is it my fault? I contacted many time to customercare and visited reliance store...no one is resolving my issue...if there is no issue then why my services are disabled by reliance company...reliance company wants to expand its customer base by introducing jio services in market but they don't care of their existing customers. I also belong to service industry but I have not seen such worst service . As [protected] this number is given to everyone by me and I work in Punjab while my hometown is in haryana I am facing problems for last 3 months because of reliance company as my number is disabled. Everyone says your number is active then why I am not able to make call and why does it tell your services are temporarily disabled when anyone calls on my number [protected].tell clearly whether reliance company wants to start this number or not.
My alternative number are [protected] and [protected] ..both are active if you want to contact. Really this is my first experience with reliance and now I realize that I made mistake when I ported my number from tata CDMA to reliance. Tata was much much better than reliance in customer service.

Auto payment postpaid mobile bill [protected] reliance register throw my hdfc credit card so this month 2times rs-114 deduction my credit card for same bill july 2016

12/08/2016 reliance communicationspaynow in 114.00 dr
10/08/2016 smartpay 98830244 relianc txhc[protected].00 dr

As per payment history show that 10/8/2016 bill is payment rs-114 done but on date 12/08/2016 rs-114
Is deduction for same bill but payment history is not show that so look this matter & refund rs-114 on 12/8/2016

Credit card no-[protected]

Thanks & regards
Sankar dey
[protected]

I have been a reliance customer for more than a year. Recently my 3g dongle services was deactivated and migrated to 4g wi-pod. The service has been extremely poor, and since mid of july there was no connection.
More than 4 times i have called the customer care which replied that the problem would be resolved within two days.
Frustrated, i told them to deactivate it in the first week of august. I was told until the connection gets resolved they cannot process the request. Then i received a bill amounting to more than 5000. Usually i pay less than 650.
Today, 15th of august, i complained again.
I do not know how they would resolve it.
The bill complaint no. Is[protected]
Kolkata