Sep 16, 2016
Updated by tarang15 Please help in the following matter.
There is no response to the issue and thus again wrote to RCOM the following mail
Dear Sir,
Please refer to my trailing mails and your mail date 1st Sept, 2016. Till date I have not received any confirmation regarding termination of my data card # [protected] and Service Request ID[protected] dt September 01. It was mentioned that the termination process will take 7 days.
In the mean time I received bill dtd. 5th Sept. 2016 for Rs. 1265.00 the same is attached herewith.
As per our discussions on 1st Sept. 2016, I had was specific about not paying the forth coming bill since it was raised without my consent. There was no communication regarding plan change. During the upgrade process from CDMA to 4g, it was clearly mentioned that your plan will remain the same after upgrade and only you need to purchase new Wi POD device.
This is really pathetic state of a company which cannot communicate with the customers. I would again like to confirm that I shall not pay the current bill and any other bill raised hence forth.
Once again please let me know the status of my request.
With best regards
Nimish J Mehta
Mob : [protected]
I replied to the following mail.
Dear Sir,
Thank you for acknowledgement of my complaint. Once again I would like to repeat that as per my mail dtd Aug 11, 2016. I have paid Rs. 802.00 my last bill amount. Hence forth, I shall not pay any amount bill generated under any other PLAN as I had mentioned in my earlier mails.
With best regards
Nimish J Mehta
Mob : [protected]
Following mail was received from rcomappellate Gujarat after I received a call from them.
On Thu, Sep 1, 2016 at 11:51 AM, rcomappellate.authoritygj <rcomappellate.[protected]@relianceada.com> wrote:
Dear Mr. Mehta,
We acknowledge your email dated August 26, 2016 for your Reliance number [protected] and regret the inconvenience caused for delay in response.
As per the telephonic conversation had with you on your alternate number [protected], regarding plan change with out intimation and billing issue, the same has been discussed on call.
We woukd like to inform you that your previous plan will not work in 4G due to different technology and same plan will not continue in 4G so we request you to visit our reliance store for convenient plan.
Your Complain has been registered regarding non usage bill waiver vide Service Request ID:[protected] and same will be resolved on 12:00 PM by September 06, 2016.
Your complaint has been registered with Service Request ID[protected] on September 01 and it will be resolved within 15 days from the date complaint is registered.
Kindly note that as per standard termination procedure, monthly rental charges are applicable for the first 7 days from the date of request and after 7 days, number gets suspended to stop the
further billing. During the suspension of the services, you will not be charged for the monthly rental.
The services of your number will be suspended within 7 days.You will receive a call from us within 7 days to process your request.
We would like to inform you that further if you found any discrepence on your bill, we request you to write us.
We have made a note of your concern and take this as a feedback to improve our services to meet your expectations.
Assuring you of our best services always.
Thank you for choosing Reliance.
Regards,
Appellate Authority
Gujarat
You can contact us on [protected] from Monday to Saturday excluding National/ Public Holidays between 9.30 am to 6.30 pm or write to us at RCOMAppellateauthority.[protected]@relianceada.com, with case ID of previously registered complaint at Customer Care/ Touchpoint.
