Reliance Communications Complaints & Reviews

Dear sir, we want convert our pospaid no.-[protected] in pripaid. Main aapke reliance mobile store ke 1 month se chakkar laga raha hu. Har baar mana kar dete hai ki abhi nahi ho payega.aaj bhi abhi mobile store se hi ye complain feed ka raha hu ..
I m advocate and go to use other offtion to solve our problem.
Name:-Manish Kumar Dixit
Mo.-[protected]

I am a very old customer of Reliance CDMA (Bihar Circle) and my mobile number is [protected]. I had been using the number for years. Now I have shifted permanently to Delhi to stay permanently with my daughter. I got it roaming and was receiving my calls. Of late, have come to know that all CDMA numbers might cease to function anytime and hence I decided to convert it into GSM Reliance for Delhi Circle. I went to the retailed for enquiry and then I send SMS requesting for Unique Port Code so as to facilitate MNP. Yesterday at around 1700 hrs (14 Jun 2016) I had sent the SMS but till now at 1305 hrs today (15 Jun 2016) the Unique Port Code has not yet been delivered. On query from the retailed again, I was given to understand that generally it is delivered instantaneously but it seems there was something wrong in my reliance network. Thus is the complaint. Please help me out by sending Unique Port Code as soon as possible.

Sir, be informed that i, santosh kumar shukla, residing at 104/145 old sisamau, kanpur, have a post paid connection no. [protected]. I have requested to your web world to change the same. But they are saying that this the number o[censored]p west so i have to go to up west to get it change. Sir i want to know why my number is converted from prepaid to post paid while i had submitted my id and address proof of kanpur. Finally i request you to please inform me whether you can solve my problem or not. If there is no solution with you. Pl.Inform me so that we surrender your connection and go to other network.

Hi,
This is uday.
I'm from khammam dist, telangana state.
I was forced to upgrade for 4g from cdma (Datacard).
Placed the 4g wi-pod device order online from shop. Rcom.Co.In on june 3 2016. I have already paid amount through credit card payment (Hdfc gateway). Still item not yet dispatched. Status shows "payment accepted, awaiting bank wire payment". There is no response from customer care and old datacard was also not working. Customer care not answering the calls. I can do nothing except to file a police compaint soon for taking money and not delivering the product.

Dear Sir/Madam,
I'm one of the customer of your network in Khammam District from Telangana State.
Since 5 days I have no signal to my mobile number of [protected]. Recently I have SIM exchanged to CDMA to 4G GSM. And also I didn't get 10 GB 4G Data for the recharge of RC93.
Please regarding this problem, solve this problem as possible as early.

Your's Faithfully,
A.RaviKumar,
[protected]

Hi.

I have Reliance MDN which I bought in Pune, Maharashtra during my short stay and now I am using it at Ahmedbad which is 660 km away from Pune. Recently with the decision of Reliance to shifting CDMA to 4G they are compelling me to go to Pune to buy the new sim and hence my CDMA service is not working since mid-may.

I have mailed to them on 12th May 2016 and till date writting them about my problem that just to buy a sim you guys can not ask me to travel. In starting they said that they will dispatch the sim by courier to me but they have not done it yet since more than 3-4 weeks have passed after same communication. I have all the mails and records of my discussion with Reliance team and they are just fooling me and passing me from one point to another without any concrete solution. The worst thing is that they are also billing for the service which I am not getting. I am really pissed off with the way they are treeting their client and I want to complaint about the same.

Coming to resolution part I dont want to pay for the service which I have not used in last one month and I would like to get 4G sim as well as 4G dongle delivered to my address which is not in the Home State. The reason behind this is that they are closing / migrating their service and hence why should me as a customer suffer for the same. if they cant provide this than better refund me for my Wipod Purchase.

Subject: I agree to migrate to GSM
Date: Tue, 24 May 2016 19:00:23 IST
Cc:
Bcc:
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sir,
my mobile number is [protected] as a CDMA reliance customer, since 2009 .last 10 days network stopped from company due to upgrade to 4G service.ok very good.also intimate to migrate to GSM .but I was already avail life time scheme, I contact several time to customer care personal that what about my life time scheme?It will be migrate to GSM.but they can not answer and finally stopped network .

I agree to migrate to GSM with my existing life time scheme 500 min R to R for every month for this scheme I have to paid Rs-4444/-
or

refund the amount Rs-4444/-

or

life time scheme will be activate to my 2nd GSM number [protected] and CDMA number [protected] will be abolished.


As per long term commitment is not able stand and not able to provide services than why offer this type of schemes ?. All customer is believe only reliance name. in future we are believable or not.


Thanking you,


P.NAGARAJ
DEPARTMENT OF CHEMISTRY,
GURU NANAK DEV UNIVERSITY
AMRITSAR-143005, PUNJAB.
[protected]/[protected]

Hi

This is pavan here we have two postpaid sim and we call to resolve the issue it is not at all connecting to customer care no if i call to 30333333 it says talking for calling reliance customer care thank you and other no if i call customer care executive they give other no which is useless they provide other no [protected] again they are giving some other is this way you treat the customers when they are in urgent need for connection issues and other, please resolve our request asap.

I have been getting messages since almost 3 weeks now that my 4g data card shall be sent and that my cdma data card has been deactivated.In the the interim they made me pay for the monthly charge of 1000.

I have neither received the new data card nor is my old one active. This is affecting my work considerably.

In the interim i get atleast two calls a day from their customer care explaining me of the offer and the card but when i say i have not received it and need to be helped they are clueless.

This is another instance of cheating the customers by promising a change and not providing but making them pay the monthly bills irrepective - even when the service is discontinued for more than 3 weeks now.

Sir,

I have been using reliance (RGiPhone_new_5S_DP) plan for over 2 years now.
Initially, I paid an amount of Rs 20, 840/- for 2 years.After that, the same plan was renewed from your side stating that a discount of 50% will be given on the monthly bill of Rs 2, 999/- . If you see my last bill amount between the period[protected] to
[protected] a discount Rs 1447 was given. Unfortunately, the same discount is not given on the current bill between the period :[protected] to[protected] and between the billing period[protected] to[protected]. If you look at the current bill between the period 09th May to 08th June, the monthly bill is Rs 1446 against the monthly bill of Rs 3533 apiece during the March-April and April-May.My outgoing and incoming services have been barred since April 30.

Monthly Bill[protected] to[protected] Rs 1775
Monthly Bill[protected] to[protected] RS 3459
Monthly Bill[protected] to[protected] Rs 3459
Monthly Bill[protected] to[protected] Rs 1621

Clearly, the billings above shows that there are huge flaws on your side.Despite using the same plan (RGiPhone_new_5S_DP), there is extreme variation in my billing amount. I have been associated with your network for more than 25 months now. Is this the reward you give to your loyal customer? Further, you are imposing the late fines and your terms on me. My earlier case id was- ID :[protected].

I request you to kindly avail the discount as committed from your side as soon as possible.

Looking forward to your reply.

Thank You
Vishwajeet Kumar Ranjan
Reliance GSM Mobile No. [protected]
Relationship No. :[protected]
Tariff Plan Name :RGiPhone_new_5S_DP

Reliance user id:[protected]
A/c. No.:[protected]


Sub: complained for charged bill & refund for unused service as well advanced bill amount.


As per logged technical tts/requests from jan 07 2016, i was not able to access reliance broadband services. The reason was given to me after 1 month to terminate connection from your company representative that technical issues are not going to solved in to my area chhani (Vadodara, gujarat).


Here i would like to pay attention that, i was given an assurance by the representative that in this case i will not be billed/charged for this time period and it will be waived off. But still i have received the bill. Here i want waiver from paying the billed amount from jan 07 2016 to another generated bill. No.[protected]. I also want refund of paid 1month advanced billing at the time of new sales/connection.


Pls go through below listed technical tts. Awaiting your response asap.

Sr no. Campaign date request id
1 7-jan[protected]
2 8-jan[protected]
3 18-jan-16 cnm[protected]
4 18-jan[protected]
5 25-jan[protected]
6 25-jan-16 cnm[protected]
7 1-feb[protected]


Dear reliance team,

Reminder...
Why my connection was stopped from jan 07 2016 without any intimation though i am a regular bill payer...& why i am getting harassment calls to pay bills for unused services... Why till date no revert is found on my several mails.

My mobile no. Is [protected] (Reliance cdma). I have now moved on posting to delhi. I was still using the cdma number with roaming but since the same will shortly be discontinued, i tried to get it converted to reliance gsm at delhi. So i made a request by sending sms requesting for unique porting code. Since i send the sms at 1700 hrs on 14 jun 16 but till now at 2225 hrs i have not yet received the unique porting code. By when i will receive the code so that i can port my number to delhi area.

Dear sir/mam,
Ref: UserId:[protected]
It is a matter of great shame for a reputed company like yours, having such poor customer care and providing incorrect information and services.

Introduction:
I booked a Broadband connection in mid April 2016 and was attended by Mr Nauman Ali (Mob No: [protected]). I applied for 799 Broadband Plan. However, Mr Nauman suggested me to take Landline too as I would get Free Unlimited Local Calls. Further, he told me that he would also provide me a Free Landline Phone (Although it is not included with the plan). So I paid him Rs 2100 in total and booked the plan. 2 days later I was informed that, the connection box is far from my home so i need to pay Rs 600 extra for the wire. I paid Rs 600 the very next day and got my connection started next day. However, i never got the Free Landline phone, even after 4-5 calls to Mr Nauman. Finally I purchased a Landline phone and connected it.

The Issue:
On 11th May 2016, I received my first Bill of Rs 1178.57 (Attached with the email) and was shocked to see that the Bill shows i am using 2 Landlines! My calls have been charged at Re 1 per min. However, I am only using[protected]. I don't have any information about[protected]. So, I called up Mr Nauman, he told me that "I am not responsible for Problems, I only provide connection". Next, I called up your Customer care[protected], they told that they can only disconnect my Landline, and they will send some person to investigate the issue. So, I decided not to pay any of your bills and wait for your action. Today (04 June 2016), My connection has been Terminated by you. On contacting your customer care they have filed complaint no[protected] to terminate my Landline. However, they have asked me to write the issue to you to get my Bills corrected.

After several call exchanges from your company on 11 June 2016 i got a call from [protected], Reliance Office Lucknow, stating that I should pay Rs 750 and the rest amount will be waived off as I was given wrong services! Further my connection will resume as soon as I pay the bill.
Same day only, I paid Rs 750 online via Receipt No: AMIP[protected]image attached). However even now my connection has not resumed.
I called up your customer care they told me that, there is no information regarding waiver amount, further my services will begin only after full payment ie Rs[protected]. What the hell is this? Why will i pay this, when I did'nt used your service. Disconnection request for the Additional Landline is already given via no:[protected].

IMPORTANT UPDATE:
Your concerned person NAUMAN ALI, wants me to sort the issue by paying Rs 230 and he will pay Rs 200 on his own, as said in his phone call today. He wants to hide his mistake that he gave me wrong Telephone Connection.

CONCLUSION:
It has been a long time since your customercare team is harrasing me.
I have already filed an Case ID :[protected] Against your Company in Consumer Forum. Further, I shall also file an FIR with all valid Recorded Phone Calls and Bills/Emails. Further, I will share the issue over Facebook and Twitter to present the poor/corrupt services of your company. Kindly, resume my services within 24 hours, and request you to install Landline No[protected] which was included for free in my plan.

This is the totally fake prepaid mobile service.
not only their services infact customer care executive are also very bad. after waiting for more then 20 min the call being connected but they will not let you explain your problem and after 2 min continuously asking nonsense question they have disconnected my call and now when i tried to call him again then call is not connecting.
they are providing the fake offer on *129# but when you recharge then you will get nothing . i am going to convert my no into Other Services because i cant be continued with reliance any more .

if possible and they want to solve it then provide my offer and take some step against these type of executive who dont know how to solve the customer problem regarding their poor services.

Dear sir,

My number [protected] not connect to network from yesterday morning.I wait for a day & still waiting.I register a complaint against this by compalint no[protected] 14-Jun-2016 11:19:50 In Progress 24 Hours, but no solution at that time.My personal thought that Reliance is a poor company and poor service.I request you to please solve my problem on urgent basic.

my ALTERNATE NUMBER IS -[protected]

Thanks & regards,
Sonu kumar

I am a customer of reliance cdma from last eight year with mobile number-[protected]. I have converted my number in 4g network in this month by your regular message. After conversion my number is unable to connect with number other than reliance. You have given us 10gb 4g data in place of our handset but your 4g as well as 2g is not working. I am facing great difficulty.

This issue raised due to I had raised complaint on this portal but getting fake resolution which is mention below.

Resolution:
Kindly submit your details at this link using a PC: http://bit.ly/1cmd6ds Our representative will get in touch with you shortly.

I had submited complaint on link which was received, but not one had call me or sorted my issue.

It means Reliance had resolve issue on portal only not actually.

So I had again raised the same complaint on Consumer Compalint Portal.


This issue raised on you due to not received the correct assistance from reliance. ([protected]@relianceada.com and netconnect. [protected]@relianceada.com)

I had try to raised this issue to dongle customer care[protected].

And also try to take help from the support contact available on web site ([protected]/8/9, [protected], [protected], [protected]).

I am an existing reliance data connect user from last 1 and half year. Now i got message from reliance this CDMA service will stop shortly, please purchase 4g sim and register it on website. So i had purchase new 4g sim card and try to register sim, i was able to successful update new sim card because getting confirmation sms also, but not getting any 4g dongle option which need to buy at rs 899.

I had try to register new sim on site, 10 to 15 times, and successfully received OTP code.submitted form also.

Every time i have received SMS from Reliance we have reserved you 4G dongle at 899 Rs, but still not received this dongle and no one had ready to assist me how to purchase dongle?

I had try to raised this issue at customer care and store but no one had given me a right response,

Also share the snapshot with error with betconnect.[protected]@relianceada.com and [protected]@relianceada.com.

I had ported my number [protected] frm cdma to gsm.In april around.
It got ported n worked for 4to 5 days since than it s showing contact the nearest gallery. Outgoing as well as incoming calls hav been barred. N the operator say cont gallery.In spite of calling customer care n complaining ther are going the gallery.
I hav visited masjid bunder gallery at mumbai numerous time s and they seem to b helpless.
As this is my business number am suffering a huge loss as all. My clients are unable to get in touch with me
Kindly solve this matter at the earliest
My other cont number is
[protected]

Sir, I am an existing user of reliance CDMA & due to poor customer services I want to switch to other network. For this(NMNP) I sent message to 1900. But I have not received code required for it. Customer care says that there is no timeline for this. Again an example of pathetic customer dealing.
Pls send the code at the earliest so that I can switch to other network.
Hope for some action from your end.
Thank you

I upgrade cdma data card to 4g last month.

As per telephonic discussion with customer care executive cdma service will be closed on 31st of may

And you get benefit of 4g speed for internet access.

But till date my 4g connection is not started and customer care executive will not getting the call if pick call not giving proper date of starting of 4g service.

Please start my evdo cdma service till you not started 4g service.

I mailed this things at [protected]@relianceada.com

But they also not reply properly and not give any reply so far.

Please do needful.