| Address: Howrah, West Bengal, 711109 |
| Website: www.rcom.co.in |
Dear,
On 23rd May I have requested to your customer care id through email regarding surrender of my no.[protected], and asked for a bill from 10th May(new bill cycle) to 23rd May.But no reply, 25th and 31st may again I email it to you but no reply again.
When you called me up to give reminder for my outstanding bill amt that time also I told about my email that i have already requested for surrender and I asked you to give me the outstanding till 23rd of May.But you people raised the bill every month .I have kept the records of your phone calls also, you people everytime called me up for payment but you didn't take any action to stop the broadband no.
This time I received the bill in October which you send me through courier to pay the due amount.I don't want to keep the due, but I'll pay the amount from 10th May to 23rd of May only.
So just send a fresh bill and I'll pay.
Joy Ghatak
[protected]
Oct 15, 2016
Complaint marked as Resolved
Reliance Communications customer support has been notified about the posted complaint.
Verified Support
Oct 17, 2015
Reliance Communications Customer Care's response Dear Joy,
We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.
Regards,
Reliance Communications
Verified Support
Oct 21, 2015
Reliance Communications Customer Care's response Dear Joy,
We have been informed by our customer service team that your concerns have been addressed. However, as per the confirmation received, the necessary waiver has been posted to your account. Thank you!
Cheers,
Reliance Communications