Reliance Communications Complaints & Reviews

Hello we are a small ISP company and have given more than a DS3 ELL order to Reliance Communications Ltd, Odisha about 2-3 months ago but every time i ask about status they are telling that it will be further delayed due to material unavailability. and they also have not generated SO for few of our orders Now if as an ISP we are getting this kind of service what end customer will get?? i am thinking to surrender all my links form reliance (more than a 2 STM) is not actions are taken

Please save me from fraud reliance company. I am using this word because i can prove this. They have harassing me from last 3 months by making false usage in netconnect plan, calling on daily basis, every time a new executive calls and ask for the 3 months long story and at the end say they quote, i discuss with higher executive. Next day again a new executive calls and same series of events began. I am almost on the verge of getting mad. let me repeat this story on this portal forth time. if you have time please see previous same complaints that is not resolved from last 3 months. Previous complaint no's are mentioned below. DOTEL/E/2015/30005 on date 21 Aug 2015. DOTEL/E/2015/32212 on date 05 Sep 2015. DOTEL/E/2015/33573 on date 14 Sep 2015. The amount i owe to reliance is increasing every month. it started from 896 and now from there last reply in DOTEL/E/2015/33573 on date 14 Sep 2015, it is Rs.2199.07 rs as per there records. i have stopped using there services three months ago and but they always have usage in there system. May be some ghost using my netconnect no.(this is the only possible thing now). I told them in my last complaint DOTEL/E/2015/33573 on date 14 Sep 2015.That they harass consumer by making fake usage in there system once a user ask for disconnection. i was owing a bill of 896 when i asked for disconnection because of no signal for almost 20 days. i made several complaint in there system some of the complaint nos are mentioned below[protected], [protected],[protected]. i made much more than those mentioned. they don't have resolution to signal problem. so i asked them for disconnection. Disconnection from reliance is like getting out of criminals group. Once a person asks for disconnection, they start increasing bill amount showing fake usage in there system. i mentioned in my last complaint "DOTEL/E/2015/33573 on date 14 Sep 2015" that reliance will increase amount from 1921.90 to more amount showing fake usage in there system. and same thing happened now reliance quoting my usage is of amount outstanding amount of Rs.2199.07. this is unbelievable from 896 to 2199.07. This is the height of torture a company can do to a customer. I have gone mad now, i will go to consumer court or any agency in this country that can help me getting out of this torture. But i wont compromise with there abuse. please find my compalints : DOTEL/E/2015/30005 DOTEL/E/2015/32212 DOTEL/E/2015/33573 on grievance portal for details: http://pgportal.gov.in/ViewStatus.aspx

Myself, Sandesh T. Parab I recharge my 2G Pack with Reliance GSM of Rs. 301(enclosed herewith) on 31-Aug-2015. It includes 6GB Data usage (2G) + All Local & STD call 1p/sec valid for 90 days i.e. 28-NOV-15. Today, 19-OCT-2015, I received one message from company that "Your 2G Data pack Rs. 301, with 6 GB will expire today. Please do the needful. Regards, Sandesh Parab

SIR, My reliance gsm no is [protected]. for this no of special offer section of data it show 74= 1gb 3g net with 20 days extra validity...but when i recharge this pack i got only 600 mb with extra validity ..plzz help to get full benfit .

HI

on[protected] i raised one complaint regarding my data card . customer care people said they will resolved my issue within 3 days but till now no one resolved my problem daily i am spending more money for browsing center wrost communication and worst net .
MY Details : [protected]@gmail.com

My subscriber ID is[protected]…and I am not getting internet services for past 15 days. While firstly I approached to ADITYA TELECOMUNICATION (LBA) in Silvassa -396230 they promised to service within 2 days but later I found no service and the office is CLOSED all days and all time. I registered customer complaint through customer care helpline[protected] and my customer complaint number is[protected]on 15.10.15) executive premised complaint will be resolved within 24 hours but NO RESPONSE??? RELIANCE ADA GROUP is cheating public in the name of service and customer care. Till date it’s a question mark that who will give service for my reliance broadband prepaid service connection not working.

Sir, i am having a reliance mobile number [protected]. Earlier i was using Idea services, but last year i changed the service provider and started using reliance India services. I am in defense services, so nature of job is that i have to frequently change my location. And many a time, i even have to adjust with some shortage and restrictions. In the above circumstances, i am having a doubt that some calls had been made from my number since last 3 months, which may cost some valuable information to someone which shouldnt have this. I really request you to kindly help me in this matter. i can provide you imie number or make of my mobile, or any other detail i[censored] require. kindly help me.

Dear sir, I am joginder singh. Today i recharge rs-79, all call rate 25p. Min. Local & std but yhis plain is not activate in my number . I saw this plain check online reliance gsm side so please check this matter . I talk to reliance customer care mr. Chandan saying to me this plain is not available. So plz clear this matter & slove my problem . Thnx & regards joginder singh

I had activated a plan on 20.08.2015 of Rs. 301/- on my reliance sim no. [protected] wherein the call rates were 1ps/sec and 6 GB 2G data for 3 months. On 18.10.2015 my balance was around 140 Rs. and next morning my balance is zero and it was shown that no data balance exists. Kindly look into the matter and refund my Rs. 140/- at the earliest and activate/resume my pack of Rs. 301 for the balance period. Regards!

I am not able to send SMS from my cell to any other cell. I am using Reliance for so many years. Reliance is not unblocking my SMS service on my cell. Firstly, they just blocked it without my notice because of a stupid reason that I am not actively using SMS service. Now, to unblock it, I have called Reliance Customer care 100s of times. They take the complaint, but never acted on it. I am still not able to send SMS to any other number. They just say, there is some technical problem and back end is looking into it. Every time I call, they say, it will definitely be resolved in 10 hours, by 2 pm, 24 hours, midnight, etc. So, but nothing happens.

Dear and Respected Authorities I am Dr. Sudhir Rana, User of Reliance 3 dongle. Number, [protected]. I am not getting proper speed on my dongle. Even I am not getting any signal if I am in Rural Area of Haryana. This is since when I bought this dongle. I complaint on the customer care couple of times but I did not get any improvement nor response. We must get the service for which we are paying to these companies. But Nobody take action against these companies and they exploit public. This is submitted for your valuable knowledge and suitable action please. Looking forward, My number [protected]. Kind Regards, Sudhir Rana

I am a reliance pre paid customer . I have been using relince sim from 7 years. I have recharged a ballance of 200 on 16 oct 2015 and also make arecharge of net pack of rs 9(2G-200mb) at 12:20am in 18th oct 2015 this pack is valid for 2 days i.e upto the 12pm of 19th oct.wHen i was using net at 19 oct the ballance has been deducted of rs 160 by the company from main ballance while my net pack ballance was remain. After that when i tried to contact customer care many time but all the time the call has been disconnected by customer care. How a company can be irresponsible to his permanent customer. Pls refund my ballance and make sure a proper responce to your customer. Thnx

I have [protected] no. from this no your people deducted rs.10 on 17.10.2015. after that i called to 198 they replied that i have received call on 17.10.2015 at 1.43 pm (evening). i asked that no they told me that started with 040 like that. what actually is i could not receive any call for this no because in my working place we wont get reliance coverage

A month back I have purchased Reliance Pro 3 wipod dongle. I had complained about the poor Internet speed in my area but service executives did not respond about the issue. The Request ID is[protected]. Actually the company claims, the speed you get with wipod is 17 mbps, but actually it is not even 3 mbps or 1 mbps or even 800 kbps. They still charge monthly rental of 1299/month for unlimited plan. Finally I requested customer support to deactivate the same and give my device money back. Since that day there is no response from customer care. I suggest everyone to please check feasibility in your area and get the device. Also I would not recommend Reliance Internet services to anyone in future. I had very bad experience from Day 1.

I have purchased a post paid connection two months back. from that date I am not getting data connection. My Reliance GSM connection having no. [protected], I am facing some issues in your services.
For the same I have contacted with their customer care so many times and every time got the assurance that my problem will resolve next 2 working days, but sorry to say it has not happened as per commitment.
Every time I got the service reply with following wordings:

"Dear Customer your SR No. has been processed. Thank you for being with reliance." These were the revert without the solution of complaints.

I am not able to send and receive MMS through my mobile and also not able to use GPRS services. I am not connected to net at all. The sim is not connecting in any phone. Further my friend sim purchased on the same date is working in my phone. I have even changed the sim. but the data is not connected.

Every time I am getting revert that I have to go in R world menu and click to get setting, But while trying to do so getting following error:
"Connection error to content provider"

Just wanted to know where the problem is and why their team is not capable to resolve this problem.

Last time when I had visited to Reliance web world I was told that my handset is not capable connecting to data but sorry to say I am using two Reliance GSM nos. with same model one is Postpaid and second one is Pre-paid and I am able to connect to internet with my prepaid connection but not able to send with my Postpaid no. How they can say that my handset is not having features while it is having.

I will again request to their team kindly look into the issue carefully and resolve my GPRS and MMS problem on priority basis.

please treat it as urgent

I had called the CUSTOMER CARE NUMBER FOR termination of my RELIANCE BROADBAND CONNECTION NO. [protected]. They had given me a termination no.[protected], but even after 48 HOURS, no confirmation from reliance services has been received by me. Kindly look into the matter.

Hi Team, On 14th Oct 2015, my reliance connection [protected] was disconnected. On the next day, 15th Oct 2015, when i visited Reliance Store, i was told that my earlier number [protected] which had some due. I told Reliance Appellate Authority and sent them the email was clearly stated that it was settled on 25th Feb 2014 for Rs 1000 which i paid them online. i was given this ticket number[protected] and was told that my number will be in active state by 18th Oct Afternoon, still nothing is resolved. Request you to kindly intervene and resolve the concern. I have no means to contact except emails. Regards, A dissatisfied customer Ravi Verma [protected]

I have been wrongfully charged Rs 15 ( 5 first and then 10) and Rs 3 in the name of shemaroo vp services and hungama voice respectively. I have not sent any message or replied to any call . Please refund my wrongfully deducted amount asap . My no. Is [protected]

I had recharged my sim with 200 rupees. The very next day I have got a message showing that you have charged 28 rupees for the activation of VAS ADPAY GSM for next 7 days but i didn't activate any such service. Then i tried to call customer care.After half hour i got connected to one of reliance customer care member name Ms. Sushma and she told me to call after 2 hours as the server is down and I asked them to register my complaint but she didn't. now tell me will i have to call them entire day for the refund of my money? Is this the way to treat your customers?

Sir, Herewith I am enclosing emails which I have done with R Com, Pl go through by ours emais & make a Justice with we people. With Regards, V.K.tripathi From: "VINAY TRIPATHI" Sent: Sun, 18 Oct 2015 11:16:27 To: "customercare " Subject: Fw: 'Reliance=[protected]' M.No.[protected] TOWARDS VAS TYPE SERVICES SIR, On the dt 16.10.2015 you have stolen Rs.5.00 more in A/C of Vas services Time 7.50.36 P.M. How ever you always says that you have stoped my VAS service but when i have not applied for your VAS services then how you have said that you have stoped my VAS services .' By developing this type of software you are looting us people. You have cross the limit now I am making a complain in Trai. V.k.tripathi From: "VINAY TRIPATHI" Sent: Fri, 09 Oct 2015 15:06:44 To: "[protected]@relianceada.com" Subject: Fw: 'Reliance=[protected]' M.No.[protected] TOWARDS VAS TYPE SERVICES SIR, HOW YOU CAN SAY THAT YOU HAVE NOT SOLING MY AMT JUST YOU HAVE RETURNED Rs.5.00 Pl send my a/c statement which may reflect . V.K. TRIPATHI From: "[protected]@relianceada.com" Sent: Fri, 09 Oct 2015 14:29:05 To: "vinay1.[protected]@rediffmail.com" Subject: 'Reliance=[protected]' M.No.[protected] TOWARDS VAS TYPE SERVICES Dear Mr. Tripathi, Wehave gone throughyour e-mail dated October 09, 2015 for your Reliance number[protected]and regret the inconvenience caused. We tried to contact you on your Reliance number[protected]; however, were unable to reach you. Kindly note thatthe amount of Rs.5/- has been posted in your account on9th October, 2015for VAS Pack. Also note that currently there is no VAS pack active on your number. To unsubscribe Value Added Services, SMS "STOP" to 121 (Toll free) or dial 155223 (Toll free). It will be deactivated within 4hrs. We have made a note of your feedback to improve our services to meet your expectations. Further, if you have any concern, kindly write to us. Assuring you of our best services always. Thank you for choosing Reliance. Warm regards, Dakshita Poojari Officer - Customer Care Reliance Communication Limited. From: VINAY TRIPATHI (vinay1.[protected]@rediffmail.com) To: [protected]@relianceada.com ([protected]@relianceada.com) Date: Friday, October 09, 2015 01:40 PM Subject: Fw: 'Reliance=[protected]' M.No.[protected] TOWARDS VAS TYPE SERVICES SIR, this is inform you that tomorrow once again you have stolen Rs.5.00 .Pl note you are making mental torture to me, pl returned my money immediately.Pl go through email. However now I am making a complain against you in TRAI. V, K, TRIPATHI From: "VINAY TRIPATHI"vinay1.[protected]@rediffmail.com Sent: Thu, 01 Oct 2015 21:39:08 To: "[protected]@relianceada.com" Subject: Re: 'Reliance=[protected]' M.No.[protected] TOWARDS VAS TYPE SERVICES SIR, Who is your responsible officer once time response byUrmila .once by MrGujar & now you this shows however you responsible . Pl don't excuse pl give my stolen money, what Indian people are foolish fellow you done in your software to deduct every days one or two Rs.likes VOLKSWAGON CAR WHO MAKE mischief to meet out pollution measure pl look into the matter either this matter will be forwarded to TRAI & suitable authority. You officer are soling thousand of people daily . Pl ensure & returned my money. V K tripathi From: "[protected]@relianceada.com" Sent: Thu, 01 Oct 2015 17:22:12 To: "vinay1.[protected]@rediffmail.com" Subject: 'Reliance=[protected]' M.No.[protected] TOWARDS VAS TYPE SERVICES Dear Mr.Tripathi, We have gone through your e-mail dated October 01, 2015 for your Reliance number [protected]and regret the inconvenience caused. Kindly note that the waiver of Rs.05/- has been credited in your account on October 01, 2015. We have made a note of your feedback to improve our services to meet your expectations. Also, i would like to inform you that there is no VAS pack active on your number. To unsubscribe Value Added Services, SMS "STOP" to 121 (Toll free) or dial 155223 (Toll free). It will be deactivated within 4 hours. Assuring you of our best services always. Thank you for choosing Reliance. Warm regards, Shaezad Shivkar, Officer - Customer Care Reliance Communication Limited. From: VINAY TRIPATHI (vinay1.[protected]@rediffmail.com) To: [protected]@relianceada.com ([protected]@relianceada.com) Date: Thursday, October 01, 2015 12:10 PM Subject: Re: 'Reliance=[protected]' M.No.[protected] TOWARDS VAS TYPE SERVICES SIR, It's a matter of great concen how many times you will make a regret, this is enough pl retrun all my stolen money from the dt of connection either I will make a complain against you. Always you have violated your promises Pl look your's returned email the dt should be counted from 1st dt I have complained should be counted. V.K.Tripathi From: "[protected]@relianceada.com" Sent: Thu, 01 Oct 2015 04:19:25 To: "vinay1.[protected]@rediffmail.com" Subject: 'Reliance=[protected]' M.No.[protected] TOWARDS VAS TYPE SERVICES Dear Mr. Tripathi, We have gone through your e-mail dated September 30, 2015 for your Reliance number [protected]and regret the inconvenience caused. Kindly note that the waiver of Rs.05/- has been credited in your account on October 01, 2015. We have made a note of your feedback to improve our services to meet your expectations. To unsubscribe Value Added Services, SMS "STOP" to 121 (Toll free) or dial 155223 (Toll free). It will be deactivated within 4 hours. Assuring you of our best services always. Thank you for choosing Reliance. Warm regards, Vishal Gujar Officer - Customer Care Reliance Communication Limited. From: VINAY TRIPATHI (vinay1.[protected]@rediffmail.com) To: customercare ([protected]@relianceada.com) Date: Wednesday, September 30, 2015 07:58 PM Subject: Fw: 'Reliance=[protected]' M.No.[protected] TOWARDS VAS TYPE SERVICES SIR, I HAVE WRITTEN SEVERAL email that you are stolen my money by activating VAS TYPE SERVICES but alas I am informing you that today you have stolen Rs.5 & you every day you have make a habit to stolen money . If you are thinking that by stolen money your company may jump in profit then you are committing offence & we consumer have enough right to complain against you in TRAI & suitable course hereby you have committed your offence by mail. Pl returned by money either tomorrow i will be forwarded to TRAI. Pl disconnect all this type services. V K TRIPATHI From: "[protected]@relianceada.com" Sent: Fri, 07 Aug 2015 15:45:07 To: "vinay1.[protected]@rediffmail.com" Subject: 'Reliance=[protected]' M.No.[protected] TOWARDS VAS TYPE SERVICES Dear Mr. Tripathi, We have gone through your e-mail dated August 06, 2015 for your Reliance number [protected] and regret the inconvenience caused. As per the telephonic conversation had with you on your number [protected] today, regarding balance deduction, the same has been addressed. We have taken your complaint for Vas pack deduction vide Service request id:[protected] on7th August, 2015at3.14 PMand it would be resolvedon 9th August, 2015at3.15 PM. Also note that there is no VAS pack active on your number. We are aware that the issues highlighted by you have been purely aimed at improving our services and to make our relationship with you last for a lifetime. Further, if you have any concern, kindly write to us. Assuring you of our best services always. Thank you for choosing Reliance. Warm regards, Urmila Patel Officer - Customer Care Reliance Communications Limited. For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com. From: VINAY TRIPATHI (vinay1.[protected]@rediffmail.com) To: customercare ([protected]@relianceada.com) Date: Thursday, August 06, 2015 06:51 PM Subject: Fw: 'Reliance=[protected]' M.No.[protected] TOWARDS VAS TYPE SERVICES SIR, PL NOTE THAT I HAVE WRITTEN MAIL TO GET ALL MY MONEY PL DON, T GIVE ME ANY SYMPATHY PL RETURNED ALL AMT WHICH YOU HAVE STOLEN . EITHER THIS IS ENOUGH TO FORWARDED TO TRAI. WREGARDS, MANAGER(M) KRIBHCO RANCHI From: "[protected]@relianceada.com" Sent: Thu, 06 Aug 2015 16:09:40 To: "vinay1.[protected]@rediffmail.com" Subject: 'Reliance=[protected]' M.No.[protected] TOWARDS VAS TYPE SERVICES Dear Mr.Tripathi, We acknowledge your email dated August 6, 2015 for your Reliance number[protected] and regret the inconvenience caused. We would like to inform you that the amount of Rs.5/- has been successfullycredited in your accountof August 6, 2015 For unsubscribe Value Added Services, SMS "STOP" to 121 (Toll free) or dial 155223 (Toll free). It will be deactivated within 4 hours. We understand the concern and have made a note of your feedback and we assure that necessary action will be taken against this feedback. Assuring you of our best services always. Thank you for choosing Reliance. Warm regards, Manisha Ingrulkar Officer - Customer Care Reliance Communications Limited. From: VINAY TRIPATHI (vinay1.[protected]@rediffmail.com) To: customercare ([protected]@relianceada.com) Date: Thursday, August 06, 2015 11:53 AM Subject: M.No.[protected] TOWARDS VAS TYPE SERVICES SIR, THIS IS BRING YOUR NOTICE THAT I HAVE RETAINED THIS M. No [protected] .I HAVE NEVER PRAY FOR ANY VAS SERVICES, YOU HAVE INTENSELY ACTIVATED THIS SERVICE TO STOLEN MY AMT/MONEY . PL STOP ALL THIS TYPE OF SERVICES & RETURNED BACK MY MONEY WITH PENALTY .YOU HAVE MAKE MENTAL TORCH-ER BY STOLEN MONEY FROM MY TARIFF. EITHER I WILL SURELY MAKE A COMPLAIN AGAINST YOUR CO FROM TRAI. WREGARRDS. VINAY KUMAR TRIPATHI