Reliance Communications Complaints & Reviews

Dear Reliance, I am Raja from Chennai. I have used Reliance pro 3 device for 1 year from March 2014 to April 2015. When I contacted customer care regarding my net speed, I was informed that my plan was only net connect though my device is pro 3. I have asked for reason and they said it is the mistake of the person who sold me the device. I was not satisfied with that answer and opted for termination of service. The very same day I have paid 1505 rupees as advance rental plan. After the termination I have received a mail with due bill as Rs. 525 to be paid. It was given that I have to pay 1201 rupees as one time charges( subscription charges). Reliance sold me the device by saying there will not be any hidden charges and cancellation charges on corporate offer. So I was hesitant to pay that incorrect bill as I have already paid 1500 rupees for the service that was not provided to me. Now I have received a call from unknown number saying they filed a complaint on me in Delhi high court and it was transferred to Chennai high court. In order to withdraw the case he is asking me to pay that incorrect bill with late payment charges otherwise meet in Madras high court. I have not received any mail confirmation on this. my details are given below Name; Raja reddy dwarampudi, number : [protected] model number: AC2791 contact number [protected] It was really unethical for a corporate company to blackmail its former customer to pay the bill for which he is not liable to. Please try to resolve the issue

Hello reliance, I am Raja from Chennai. I has used reliance pro3 datacard for one year. When I contacted customer care regarding my net speed, I was informed that my plan was only net connect though my device is pro 3. I have asked for reason and they said it is the mistake of the person who sold me the device. I was not satisfied with that answer and opted for termination of service. The very same day I have paid 1505 rupees as advance rental plan. After the termination I have received a mail with due bill as Rs. 525 to be paid. It was given that I have to pay 1201 rupees as one time charges( subscription charges). Reliance sold me the device by saying there will not be any hidden charges and cancellation charges on corporate offer. So I was hesitant to pay that incorrect bill as I have already paid 1500 rupees for the service that was not provided to me. Now I have received a call from unknown number saying they filed a complaint on me in Delhi high court and it was transferred to Chennai high court. In order to withdraw the case he is asking me to pay that incorrect bill with late payment charges otherwise meet in Madras high court. I have not received any mail confirmation on this. my details are given below Name; Raja reddy dwarampudi, number : [protected] model number: AC2791 My contact details mobile number: [protected]

I just ported my number into Reliance and this is the second time this week that my number has been suspended. There has been no intimation or warning from Reliance. On both occasions, I attempted to make a call and I got a recorded message requesting me to contact customer care. Upon doing so, the staff of Reliance's customer care simply asked me to resubmit my documents to their nearest local office. They didn't bother providing any information as to why I am asked to do this, again. Their call centre employees too offer no help and disconnect calls, put you on hold without asking for your permission and others such to dissuade the customer from furthering his query. I find this aggravating as there is no way of knowing when your number will be blocked, and there is nothing you can do without halting all your plans and making your way to their nearest office. The last time the local employees sheepishly claimed it was an error on their part and that they would rectify it immediately, which they did. And 48 hours on, I am back to square one. I have had just about enough of this company, it was a mistake to port my number and I will reverse the decision as soon as possible. I hope all their employees are used as test subjects for medical experiments, or perhaps used to calibrate the latest artillery under the Army's new modernisation programme. The egos of the company executives could serve the Air Force well for training their pilots in precision bombing. The inflated value of the company could be used by the Navy. This is perhaps the best Reliance can do to help make India the proud and great nation it wishes to be. I am sure that all their subscribers would cheer for the government were it to take such steps. It would be a nice way introduce Reliance to the barbarity of human nature that they seem so keen to integrate into their services.

With regard to the subject cited, I am to inform you that the network is not working well as when a call is attempted, the other who attended the call cannot hear what is spoken or no sound is heard. At first I thought it was the problem of the cell phone but then I tried with another sim card( aircel) on the same cell phone, it functioned smoothly. Please hear my grievances. With regards, Reliance mobile user Mynthong pohkseh Jowai West Jaintia Hills Meghalaya

I purchased a new Reliance sim card with mobile no. [protected] yesterday for Rs 100. All the documents needed for verification were sent with the form. At around 7-8 pm the sim card got the signal and hence I called the customer care to activate the sim card.But these people are not activating it.I am telling them the correct address as mentioned on my documents but due to typing blunder by their people they are not verifying it. The person who feeds the address in their system has typed my address incorrectly. Now they are telling me to call after 6 hours every time I call them and not rectifying their error. I have already contacted them 5 times. This company is just making a fool of people, taking their money and not providing service. It should be punished. Pls just activate my number within 2 hours or return my money. Manoj Garg [protected]

This is in reference to the email sent to me R Venkatesan on July 9th for Reliance data card No [protected] with corresponding account No.[protected]. On April 11th 2015 I had visited the Reliance showroom in Porur and had requested them to disconnect my connection with immediate effect. The showroom manager asked me to pay the unbilled amount (Bill attached) as well as give a written letter. I made the payment of INR.1100 through credit card and gave a written letter asking to disconnect the service immediately. The reference number for my request for disconnection is[protected]. I kept following up with the Reliance customer service about by request and it was confirmed that they will disconnect my services ASAP and I do not have any dues pending. I have not used the Reliance data card No [protected] since April 2015 and you can cross verify that. After receiving your email I had visited the Reliance showroom at Porur on July 11th for clarification, the showroom manager confirmed that I had given a written request for disconnection after paying even the unbilled bill and it might have been the careless attitude of Reliance customer service that my connection was not disconnected. He promised to follow-up within 3 days and give me a resolution. Yesterday (July 15th) I had called up the Porur Reliance showroom manager. His response was pathetic and he said that he did not have a solution and I had get in touch with the Reliance Haddows Road office for clarification. Since I have clearly given a written letter for disconnection (request no[protected] after paying all my unbilled bills in April it is the responsibility of Reliance Communication Ltd to ensure that the request is completed which in this case was not done. Now I cannot run pillar to post because of the error from Reliance Communication Ltd and I'm not liable to pay any bills after the April bill cycle. I request you to respond to my email ASAP and also also send me the disconnection confirmation for Reliance data card No [protected]. If you need any clarification you can talk to the Porur showroom manager at [protected] or call me at [protected] or send an email to me. Thanks Shoban Babu.S

Dear concerned, This is to bring to your kind information that i have been using a reliance dongle for the past 2 years and have been paying all the bills on time. This month suddenly my number was barred and i couldn't use my dongle. on calling the customer care i was informed that my bill for the previous month amounting to Rs.1011 was not paid.The customer care representative took my complaint and assured that actions will be taken and my number would be unbarred within 3 hrs., since i had paid the bill. But it has been almost 15 days and yet no action has been taken for the same. i have call the customer care several times. I am facing a lot of problems due to the unavailability of internet. Pl. look into the matter and ensure that my connection is restored and stern actions are taken against the company. Thanks! regards, Priya Agarwal

महोदय, मैने रिलायन्स co. के मोबाइल no.[protected] पर रिलायन्स co. की स्कीम के अनुसार रूo 95/- का net pack recharge कराया, जिसमें 300mb 3जी के साथ unlimited whatsapp, facebook, twiter 30 दिन की वैधता के साथ है, परंतु मुझे unlimited whatsapp, facebook, twiter नहीं दिया जा रहा है, कृपया complaint दर्ज कर कार्यवाही किया जाय|

Hello reliance, I am Raja from Chennai. I has used reliance pro3 datacard for one year. When I contacted customer care regarding my net speed, I was informed that my plan was only net connect though my device is pro 3. I have asked for reason and they said it is the mistake of the person who sold me the device. I was not satisfied with that answer and opted for termination of service. The very same day I have paid 1505 rupees as advance rental plan. After the termination I have received a mail with due bill as Rs. 525 to be paid. It was given that I have to pay 1201 rupees as one time charges( subscription charges). Reliance sold me the device by saying there will not be any hidden charges and cancellation charges on corporate offer. So I was hesitant to pay that incorrect bill as I have already paid 1500 rupees for the service that was not provided to me. Now I have received a call from unknown number saying they filed a complaint on me in Delhi high court and it was transferred to Chennai high court. In order to withdraw the case he is asking me to pay that incorrect bill with late payment charges otherwise meet in Madras high court. I have not received any mail confirmation on this. my details are given below Name; Raja reddy dwarampudi, number : [protected] model number: AC2791 [protected][protected][protected][protected][protected]--- I have received the following response from reliance customer care regarding my complaint. Dear Raja, We acknowledge your email dated on April 18, 2015 for your Reliance number [protected] and regret the inconvenience. Your request for service termination has already been registered with service request ID:[protected] on 19th April, 2015 2:46:31 PM. It would be resolved within 04 may, 2015 AT 3 PM from the request date. The monthly rental is applicable as long as the services of your number are active. After the suspension of the services, you will not be charged for the monthly rental. The services of your number will be suspended within 7 days. You will receive a call from us within 7 days to process your request. Kindly note that the payment of Rs. 1, 504.50/- is updated successfully on 18-April, 2015. Currently, there is an excess amount of Rs. 1, 504.50/- reflecting in your account and the same will adjusted in your full and final bill. The full and final amount will be known to you from Reliance Mobile Store while making the payment for termination. Please refer the below link for address details of Reliance Stores: http://www.rcom.co.in/rcom/StoreLocator/storelocator_rms.jsp We request you to write to us with the following details: •Reliance Outlet Complete Address •Name of the Executives •Date of Visit or call •Alternate contact number •Suitable time to contact you on your alternate number We would require the same to assist you better. Assuring you of our best services always. Thank you for choosing Reliance. Regards, Aparajita Sahoo Customer Care [protected][protected][protected][protected][protected][protected] Could you please help me in resolving this issue

Hi,

I have been sending mails to reliance from the past 1 month but no action taken.

Application : for new broad band connection
Applicant name : deepa
Mobile number : [protected]
Address: 10, janardhan reddy buildings, 1st cross, bellandur, bangalore

Details are as below
1. Applied for the new reliance broadband connection through agent (Mr venkatesh) on 5th june at bangalore. The agent name is mr venkatesh. But i lost the acknowledgement.

2. Icici cheque 361644 (Amount rs 1580) which was given in the name of rcom and the cheque was deducted on 12th june 2015.

3. When we checked with agent (Mr venkatesh) on 16th june he said he left the company and given his colleague (Mr. Amaranth) number.

4. Later we contacted mr amarnath but he want the application number

5. Contacted the customer care for 3 times and asked them to take the complaint. But they informed that they will escalate but not ready to take complaint


I am totally dissatisfied with reliance refund the cheque amount.

Thanks
Deepa
+91 - [protected], +91 - [protected]

i hv cdma reliance number [protected] and want to convert into gsm reliance..but its so pathetic gsm sim card not availabe at many providers.thn at nidhi enterprises i went before they told its not available thn after syng so mch, thy told one sim card is thr.. but will charge 300 ...inspite thr r no charges to change into gsm...finally decided to port into other network..

महोदय, मैने रू0 95/- का net pack recharge कराया, जिसमे 3G 300एमबी के साथ whatsapp, facebook, twiter 30 दिनों की वैधता के साथ free देय था, परंतु मुझे whatsapp, facebook, twiter free use करने की सुविधा नही दी जा रही है, कृपया कार्यवाही किया जाय|

I have prepaid number of Reliance Communications [protected]. There are irrelevant balance deductions since I have taken this number. Deductions are very frequent. From last 3 days, daily deductions are there. When I try to contact customer care, they do not answer my call. Once they took my call and tell that they will refund the money, but have not done yet. Kindly help in this issue

Dear sir/mam Beaing a reliance customer i feel proud that i m associate with reliance since last 10years, but today i visit the outlet in ghatkoper east, for the dongle connection the price of the dongle on the official website is 899&999 but they were asking me to pay 1499, i asked them why you are charging me extra when your official website is showing the price 899 but the staff was very rude n misbehaving then i call mr Bapat customer executive in reliance but they were not in a stage to listen to him also. It was terrible experience and feel really bad and cheated by the outlet people.why shiuld i pay 500 extra when the official price is 999. Request you please help us out so such incidents will not take place in future.

my reliance prepaid mobile no is [protected]. you deduct my account balnce as following for value added service ASKhtfrmtDMSSubs28 and you deduct rs 28/ weekly from 31.052015 to 12.07.2015. details of date and deduction of money as following

1. date 31.05.2015 - ASKhtfrmtDMSSubs28 - rs 28
2. date 07.06.2015 - ASKhtfrmtDMSSubs28 - rs 28
3. date 14.06.2015 - ASKhtfrmtDMSSubs28 - rs 28
4. date 21.06.2015 - ASKhtfrmtDMSSubs28 - rs 28
5. date 28.06.2015 - ASKhtfrmtDMSSubs28 - rs 28
6. date 05.07.2015 - ASKhtfrmtDMSSubs28 - rs 28
7. date 12.07.2015 - ASKhtfrmtDMSSubs28 - rs 28

so you total deduct rs 198 from my prepaid account balance without any reques of service from my side. when i send you all details of massage and screen shot of massage you return only rs 28 to my account balance so i request you to return my rest of amount as soon as possible.
I send you so many emails but you did not solve problem completely.
please return my balance as soon as possible.
if you not want to return my money than write in email and send me.
Thank you
mo. no. [protected]
name Asha jain
Attach file - images of massage which you send

Dear Sir / madam
I have recharged amount of Rs49 local R to R free on my number [protected] as I have checked on reliance site it was showing validity for 28 days but I have got sms for only 6 days I am sending a copy of details so please check and call me back regarding this

Dear Sir/Madam, Kindly go the conversation between me( C.Ashokumar) and Service provider(Reliance Broadband). Reliance broadband is cheating public with wrong commitment and with wrong communication. please take action and do the needful for me. Regards, Ashokkumar.C [protected]. datacard.[protected]@relianceada.com Jul 6 (9 days ago) to me Dear Mr. Ashokkumar, We have gone through your email dated July 06, 2015 for your Reliance number [protected]. We tried contacting you on your number ( [protected] ) today, but was unable to reach you. As per Service Request ID:[protected], currently the service of your number is barred due to non-payment of bill. Hence, we request you to clear the outstanding to resolve the speed issue. Monthly rentals will be applicable as long as service of your number is active/barred in our records. Currently, the Outstanding amount is Rs.1066.3/-. Hence, we request you to visit to the nearest Reliance Mobile Store to clear the Outstanding amount. Kindly refer the below link for address details of Reliance Stores: http://www.rcom.co.in/rcom/StoreLocator/storelocator_rms.jsp Assuring you of our best service always, Thank you for choosing Reliance. Regards, Satish Bathini Customer Care Reliance Communications Limited Feel free to call us at our 24X7 Contact Center. Our Customer service executives will be happy to assist you From Registered no From Non-Registered Phones Website / Email support *355 30335555 /[protected] Website: www.rcom.co.in Email : Netconnect.[protected]@relianceada.com Now you can get online help through 'Live Chat' option on our website. Log on to rcom.co.in between 09:00 Hours to 19:00 Hours for assistance. You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services. Please register yourself on the portal. For difficulties in registration, please write to [protected]@relianceada.com. Request: For us to receive your email, please limit the email size to 5 MB (Maximum). The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately. From: Ashok Kumar (ashok.m.b.[protected]@gmail.com) To: datacard.[protected]@relianceada.com (datacard.[protected]@relianceada.com) Date: Monday, July 06, 2015 12:50 PM Subject: Re: 'Reliance=[protected]' Issue in Reliance Data Card-Reg... Dear Service Provider, I am ready to pay my bill but why i should i pay for zero quality product. The commitment which was given is totally a false statement (14Mbs speed), so i was mislead by your company, the product with 0% quality and you want customer to pay the bill. Rite. Which is not possible and if my problem is not resolved, will take up to the print media and to the consumer forum. Reliance selling product with 0% quality in data card. I required a reply for this and need my activation back before EOD. Regards, Ashokkumar.C On Sat, Jul 4, 2015 at 11:41 AM, datacard.[protected]@relianceada.com wrote: Dear Mr. Kumar, We have gone through your email dated July 4, 2015 for your Reliance number [protected] and regret the inconvenience caused. As per Service Request ID:[protected], currently the service of your number is barred due to non-payment of bill. Hence, we request you to clear the outstanding to resolve the speed issue. Kindly note that as per details checked and verified in our records, the internet usage was found in this period 5th May to 4th June, 2015; hence, we are unable to process your request for the waiver. Monthly rentals will be applicable as long as service of your number is active/barred in our records. Currently, the Outstanding amount is Rs.1066.3/-. Hence, we request you to visit to the nearest Reliance Mobile Store to clear the Outstanding amount. Kindly refer the below link for address details of Reliance Stores: http://www.rcom.co.in/rcom/StoreLocator/storelocator_rms.jsp Assuring you of our best services always. Thank you for contacting Reliance. Regards, Nutan Sonkar Officer-Customer Care Reliance Communications Limited Feel free to call us at our 24X7 Contact Center. Our Customer service executives will be happy to assist you From Registered no From Non-Registered Phones Website / Email support *355 30335555 /[protected] Website: www.rcom.co.in Email : Netconnect.[protected]@relianceada.com Now you can get online help through 'Live Chat' option on our website. Log on to rcom.co.in between 09:00 Hours to 22:00 Hours for assistance. You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services. Please register yourself on the portal. For difficulties in registration, please write to [protected]@relianceada.com. Request: For us to receive your email, please limit the email size to 5 MB (Maximum). The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately. From: Ashok Kumar (ashok.m.b.[protected]@gmail.com) To: [protected]@relianceada.com ([protected]@relianceada.com) Date: Thursday, July 02, 2015 03:41 PM Subject: Issue in Reliance Data Card-Reg... Dear Sir/Madam, My name is C.Ashokkumar from chennai, I have bought a data card 3 months before (Data Card No: [protected] Post paid) in Reliance show room which located in west mambalam, chennai-600033. Issue Details: 1.After buying on 20.04.2015, it was activated only for 2 days and then it was deactivated, without any notice. Latter i have enquired with the reliance showroom they told it was deactivated because during third party verification i was not in home but nobody has called when they reached my residence. (If they YES, ask your third party to provide the call log.) It was not activated for more than 15 days, latter it was activated and i have paid my first bill amount Rs, 269. 2. After activation the speed was dead slow, Reliance has committed that the speed of the data will be 14 mbs but the connection speed was less than 10kbs. From May 10th 2015 to June 15th 2015 the speed was dead slow and then i have enquired the show room, they told it will be rectified and they told through India they have a problem in their product and in Reliance network. I have contacted MR. Bala (He himself introduced as a franchisee head) and he got my data card and told me that he will rectify my problem within two day. Yes he has increased the speed level of my data connection. But from MAY TO JUNE 2015 i have not utilised my data, so he told me that he will take a wave off for 50% in my june 2015 bill so that he told me to wait, so that he can enquire the authority. So still now i have not paid my bill. Due to which my connection was deactivated. Please resolve my issue. No body is responding for me. Kindly find the attachment. Fine. i required my activation plus wave off from my bill, why should i pay when i don't get a quality product. so if am not going to get any remedy, it will be taken to the consumer court via TRAI. Regards, Ashokkumar.C Assigned to: (None). By: cco_bo_mumbvrtx_yamuna_p_8.5. Time:[protected]:59:41. Transferred from: Care Email. To: HSD Email. By: cco_bo_mumbvrtx_yamuna_p_8.5. Time:[protected]:59:41. Assigned to: cco_bo_mumbvrtx_yamuna_p_8.5. By: cc_jolina_fernandes_8.5. Time:[protected]:41:00. Media: E-mail. Received. From Contact: Ashok Kumar. Time:[protected]:11:08. From: Ashok Kumar (ashok.m.b.[protected]@gmail.com) Date:[protected]:09:39 To: [protected]@relianceada.com ([protected]@relianceada.com) Subject: Re: Issue in Reliance Data Card-Reg... Dear Service Provider, How long will it take to respond??? Regards, Ashokkumar.C On Thu, Jul 2, 2015 at 3:41 PM, Ashok Kumar wrote: Dear Sir/Madam, My name is C.Ashokkumar from chennai, I have bought a data card 3 months before (Data Card No: [protected] Post paid) in Reliance show room which located in west mambalam, chennai-600033. Issue Details: 1.After buying on 20.04.2015, it was activated only for 2 days and then it was deactivated, without any notice. Latter i have enquired with the reliance showroom they told it was deactivated because during third party verification i was not in home but nobody has called when they reached my residence. (If they YES, ask your third party to provide the call log.) It was not activated for more than 15 days, latter it was activated and i have paid my first bill amount Rs, 269. 2. After activation the speed was dead slow, Reliance has committed that the speed of the data will be 14 mbs but the connection speed was less than 10kbs. From May 10th 2015 to June 15th 2015 the speed was dead slow and then i have enquired the show room, they told it will be rectified and they told through India they have a problem in their product and in Reliance network. I have contacted MR. Bala (He himself introduced as a franchisee head) and he got my data card and told me that he will rectify my problem within two day. Yes he has increased the speed level of my data connection. But from MAY TO JUNE 2015 i have not utilised my data, so he told me that he will take a wave off for 50% in my june 2015 bill so that he told me to wait, so that he can enquire the authority. So still now i have not paid my bill. Due to which my connection was deactivated. Please resolve my issue. No body is responding for me. Kindly find the attachment. Fine. i required my activation plus wave off from my bill, why should i pay when i don't get a quality product. so if am not going to get any remedy, it will be taken to the consumer court via TRAI. Regards, Ashokkumar.C Ashok Kumar Jul 7 (8 days ago) to datacard.suppo. Dear Service Provider, Hope you have not read my mail at all it seems, your replying repeated word, first try understand my query. Now you reach me in my mobile. Regards, Ashokkumar.C Ashok Kumar 11:45 AM (24 minutes ago) to datacard.suppo. Dear Service provider, Can i have the revert, I am waiting for the long time and if you cannot revert take your device back and return my money. I don't know, how come your generating bills when device is inactive. Your selling the product with zero quality to the public. Regards, Ashokkumar.C

To the Cocerned Authorities, Reliance Communication Customer Care. I Mr B C Rathore a customer of RELIANCE since 2010 onwards. My cell no [protected]. I was satisfied with the product n services earlier. However Other network providers use to call me for the number portability. Still I want to strict to Reliance network. Sir/Mam i just want to mention that where is that passion of slogan "Karlo Duniya Muthie Mein". Were these were Only words gone with Dhirubhai Ambani. does the personalities Operating & collecting the Revenue does not have any Responsibilities to take care of the mission. That there is NOBOBY taking care for handling Customers Calls/Complaints in all of the mentioned toll free numbers. In a population of mostly poor people in INDIA. How can a person afford to pay for making the call to the service provider? and if somehow manages to do it the call is prolonged or gets disconnected with no Answer/Callback facilities. earlier 198 was working excellent for the goodness hopes but nowdays it is HELL "waste of time". My request to the RELIANCE COMMUNICATIONS Customer Care/Owners/Team is to look into the matter & do the needful ASAP for the betterment of the entire Nation.

Hi, my name is Seebu sisupalan..few days back I ported may [protected] number which was of vadofone carrier..ported to reliance cdma..as of my house is in renovation..v hve shifted to another house which I had already intimated to reliance authority guys..neelkanth communication..its almost more den 15 dayss..still my number is suspended..I hve submitted mah all proof as of..but I m not getting ne perfect rpy from this guyz..always I am geTting a false commitement from them.. You can contact me on this number [protected]... Thank you

As i have purchase a new reliance gsm connection having customer relationship no.[protected]. My and services are going well. But after few days my contact number gets de-activated, due to which i have to face many obstacles. I had contact to the executive from whom i had purchase this connection, but they are giving me again and again excuses.And i ask them to share the same in written with me, but they are also not giving me the same in written or in mail.So, tell me that how can i follow in their their verbal words.