Reliance Communications Complaints & Reviews

NAME: TUSAR RANJAN PRADHAN MOB:[protected] Network Provider: Reliance Communications In my reliance number [protected], i didn't activated any kind of VAS. but every time some amount deducting from my account. I checked with reliance gallery but no result. and i am trying to stoping VAS USSD by sending message but i got reply there is no such service activated. i need the explanation regarding this issue.

Reliance company terminating my sim without reason and l call reliance customer care for activate my sim.They advise me to submit documents to the nearest reliance outlet.Later i submit documents to the reliance outlet and after submitting documents there are no network in my mobile for verifying to use.I go to outlet many times and i am in this problem since 1 months.Their behaviour is very bad so i do not want to go to outlet more.Please tell me your link from which i want to submit my documents to reactivate my sim.Please help me for reactivate my sim.My mail id is [protected]@gmail.com. I want to try to open this sim at my best.Please tell your mail from which i send my documents to reactivate my sim.

Dear sir,
Mobile no. [protected] jo shyam sudar saraf ke naam se tha jo november - 2014 me gir gaya tha uske baad humne apke web world me complaint bhi ki the ki yah nuber band kar diya jaye lekin number band nahi hua fir apki company ne iska ulternet no band kar diya aur hume rs. 788 / - ka payment karne ke liye direction diya jiska humne pyment 23 / 02 / 2015 ko kar diya tha aur patn city paschim darwaza ke web world "ganpati communication " me no. Band karne ka request letter bhi diya tha lekin hume koi receiving nahi mili thi fir aaj apki company se hum ulternet number par payment karne ke liye bola gaya hai. Is trah ke kaam se hume bhut jayada pareshan kiya ja raha hai yadi ise band nahi kiya gaya to hume court ki saran me jana hoga.

My Reliance dongle is not working since last three months. My relationship no is[protected]. The customer care is not bothered to register a compalint about the same, I want my bill to reversed and my dongle connection should be set up right or they should cancel my connection and refund my deposit. Pls help me solving the issue

Dear sir/maa'm I subbaraj Ponnuchamy Land Line no.[protected] I am not able to make call and to netconnect([protected]) any where from my residance it seems error in searching mode atleast more than 10 times i have registered complaint to help line no *333 . but it still has not been resolved till now please help me this is from last one month. Otherwise i have to disconnect my connection Thanking you subbaraj.P [protected]

I also have received a similar notice from Reliance. I was a delighted customer of reliance for 5 years with regular silver plan of 750 rupees with taxes (around 843 rupees). later i decided to disconnect and i did it properly before 10 days of my billing date.

Later retention team pitched in and retained by giving a different offer and i used to pay three months of bill amount in advance. (Every three months i used to pay the bill in advance) of 135o for three months. Also i have receipts for all these transactions.

I used it for around 8 months and paid for 9 months.

I used to get reminder calls, emails, sms on a daily basis for 9 months. I got irritated by these calls as i don't like getting reminders to me for payment. Literally i used to come out of meetings, calls, conferences to answer these calls and used to explain the whole history again.

Every time a new person used to call me and hence i need to explain them in detail and requested them that this plan change from regular silver to advance rental plan of 3 months needs to be updated in their systems which never happened.

In one of the calls, their executive told that there was a server crash where all the old data is lost.

I have a track record that in the whole 5 years of relation, i have not even missed the bill payment date for one day. I was prompt in my payment.

Moreover the datacard didn't worked on many occasions for weeks together and i paid the bill for that period also.

Got pissed of with these calls, i again decided to disconnect it permanently and did it. But next day i got a call, on 25th December 2014 i got a call that i have been given an offer for three months i.e January 2015, February 2015 and March 2015 as zero rental with 2 GB every month but it didnot work.

when i tried calling customer care, i have been told that my connection is suspended.
I got hurt again and send the request for disconnection again for permanent cancellation. I raised the helpdesk tickets online and they used to close it immediately with out any resolution.

Kindly see the below mail.
_________________________________________
ajmal khan Wed, Feb 4, 2015 at 11:22 AM
To: "[protected]@relianceada.com", "Netconnect.[protected]@relianceada.com"
Hi,

I am, bearing the data card connection number has given a request on 20/12/2014 for disconnection of datacard with immediate effect. The acknowledgement number is[protected] for future reference.

Also, i have confirmed with the followup call with reliance executive on 23/12/2014 to disconnect the datacard connection.

Please be informed that there should be no further bill getting generated from this date. If so, i am not responsible for such actions.

Request you to please acknowledge this mail as closure.

More over, on 25th December i got a call from your executive that i have been given an offer for three months i.e January 2015, February 2015 and March 2015 as zero rental with 2 GB every month.
___________________________________________________________
But the lines are not active and the data card is not working from 2nd January 2015, 01//1/2015. When i called customer service executive, i came to know that they have terminated. Hence i decided to disconnect the datacard. Please take this urgently and disconnect my datacard and i don't want to use this service.

Also, i remind, Please don't generate any new bill as i am giving the notice in advance and if any bill is raised,
___________________________________________________________
Even then the bill of around Rs. 317 was generated. Please clear this wrongly generated bill and do the needful.

Please disconnect the datacard permanently ASAP.

Docket No/
Reference No Creation
Date Description Current
Status Expected
Resolution Time Reason
for Delay Revised
Resolution Time
[protected] 21-Dec-2014 19:22:10 Closed 15 Days
[protected] 05-Jan-2015 15:39:24 Closed 24 Hours
_____________________________________________________
But again they are sending the bills to me. Please suggest how to handle this.

P.S: The customer who was paying the bill regularly for the usage will not hold on himself to pay mere 700 rupees if he has used.

Please understand, if he would have used he would have surely paid it. Also why a customer be blamed and held responsible for the mistake from reliance.

But again they are sending the bills to me and now notices of nonpayment . Please suggest how to handle this.

Ajmal
[protected]

Dear Big heads I was completely cheated by Reliance for the 2nd time within 2-months, find my grievance & help me in fixing it on priority. Grievance – I recharged my prepaid number [protected] on 02-Jul-15 with Rs.116 for which I was supposed to get the talktime of Rs.98.51 + Unlimited Whats App, Facebook And Twitter for 28-days. However, I didn’t receive any such benefits. My balance is Rs.0/- -- where is your assured Rs.98.51 talk time Unlimited Whats App, Facebook And Twitter – unable to open my wats app & face book, as it is telling no data pack is active……….WHY???????? R’s Florence Udamalagidya Contact no [protected]

Myself Chartered Accountants Pravesh Vijayvargiya from surat and my cell number is [protected]. i was converted my sim from vodafone to reliance gsm. All the procedure completed by me and reliance and my card is activated. my service was suspended last five days before. i was contacted customer care and got the reply from executive that your verification is negative and required to submit documents again to nearest reliance store to where submitted document earlier. I visited the reliance store at ring road, surat where documents submitted earlier for documents submission again but sonali working in reliance store told me that your verification is positive and not required to submit the document again and she started my service by sending message immediately. Again my service was suspended on 12.07.2015. Again i contact the customer care and got the reply that your verification is negative and you have to required to submit the document to nearest reliance store. Again i visited the reliance store at ring road, surat and sonali is replied me that she was talked with her sir Sambhaji Patil and her sir told sonali that documents are not updated in the system due to server is slow and committed her that my service will active within two three hours. But till now my service is not activated and i am facing very bad situation. yesterday i.e. 13.07.2015 i was called the customer care and i told him that you are telling me that you have to required to submit documents and reliance store told me that you don't required to submit the document. then customer care executive told me that when you will visit the reliance store tomorrow, you will call customer care at reliance store and i will talked with executive of reliance store. so today i.e. 14.07.2015 once again i have visited reliance store morning and called customer care as per yesterday talking with customer care for talking with executive of reliance store but customer care executive told me that i am not interest to talk with executive of reliance store and you have to resolve your problem at your own effort. I told sonali that if documents had been lost by you, i will submit once again all the documents but she told me that documents are not required so i cant received your documents. Sonali, executive of Reliance store called sambhaji patil who is handling documents matter in front of me once again he gave commitment that service will be active within one hours. but till now my service are not activated. I cant understand what is the real problem. Reliance customer care asked me that you have to required submit documents and to contact nearest reliance store but reliance store asked me that you don't require to submit documents again and told me that ho jaye ho jayega aaj kisi bhi hal me ho jayega... I would be grateful if you could please let me know what can i do for activate my sim card/service again. I am using reliance last ten years but this time i am facing lot of problem. No one in reliance teams can solve my issue as soon as possible.

from 28th june 2015 user id[protected] Dear sir, since last 15 days connection not working and also not getting satisfactory answer from your service department since 15 days. we are lose our valuable time, money and work because of your bad service. we want to resole this problem as soon as possible and start regular broadband service.

2. Myself Mr. Rajesh Kumar existing customer of Reliance GSM(Mob No-[protected]) would like to said that a package of Knowledge stores had unfortunately card activated with the said mobile number for which Rs.5/- is being charged in every ten(10) days and for that night from the day of activation I am trying repeatedly to contact with customer executive but every time from unable to contact over toll free No.*333, *222*198,[protected] etc. 3. Resulting which i am still facing financial loss of balance about from mental torture .This is due to complete failure of the reliance communication system to shutout the grievance of the individual . 4. Hence my request is to take necessary action to discontinue the existing knowledge store as well as also do recouped my balance which has been detected previously .

I done a recharge of 248 rs by reliance customer care in 17 June 2015 in which they told me I got 2 month unlimited data...but after 6 GB I unable to use. My internet ...I don't get benifite of this plan... And after this I contact customer care...and they told me we have no information before 3 days ago of your number...I can't understand what I do...my no.is [protected]

R/sir, My self Gautam mathankar and my mobile no [protected], sir i think someone is misuse of my mobile no at my home. so kindly send me call detail of my mobile no [protected] from January/2015 to March/2015 on my registered Email ID - gautam.[protected]@gmail.com

My sim sudden deactivate without reason.Then i contact with customer care and they say to submit documents.Then I submit documents for activate my sim to reliance outlet.But till now there are no network in this sim.Please contact with my outlet to know appropriate reason or i send u my documents to activate my sim.So please help nlme.This is my personal sim and many balance have this.

Madam/Dear sir, An amount of Rs 45 has been deducted from my reliance GSM mob no-[protected] as VAS ADPAY GSM on today dated 14 July 2015 while there is no any such service is activated on my number.Customer care also did not reply accordingly.Please refund my amount.

hi i am rishi pandey from pune city i am a customer of reliance broadband my service is disconnected since 6th april i had discussed my issue with reliance since then but no action been taken since then, and then have forced me to pay the monthly bill without giving services and they still generating the bills. pls help me with it.

Hi, This is regarding my broad band connection taken from reliance broadband with user ID[protected], I had raised the complain on April 25 saying my internet connection is not working following which complain was closed within 3days without providing any resolution I had to raise another complain but still it was closed yet again without providing solution and I raised another complain. And also since u had made the advance payment of one month I made it clear to ur executive I won't pay a penny until the issue is resolved. Reliance connection was suSpended on 15th may or so.. But your executive kept calling me for bill payment. I told them clearly that I won't pay a penny until issue is sorted and why should I pay for the period I have not even used the service because of an issue from reliance end. They told me million ttimes they will resolve the issue but till today issue is not resolved however I have bought a new connection from airtel now. Reliance account remains suspended. And I get a call today saying pay 3200rs as bill of 4months. How do u justify it ? You want Money for things I never used and things you never provided. I don't want to pay a penny for service I didn't use at all.

R/Sir, Myself Gautam mathankar and mobile no [protected] is registered on my own ID. I think someone is misuse of my mobile no [protected] at my home. So I kindly provide me Incoming & outgoing call record of my mobile no [protected] from January /2015 to March /2015 on my email Id - gautam.[protected]@gmail.com.

SIDHARTH GAUTAM RELIANCE ID[protected] complaint Ids[protected],[protected],[protected],[protected],[protected],[protected] this on few there serveral more since start of month ) Since I am unable to get a helpful response from your reliance custumer care department or Higher Secretariat department office either too .I am turning to you as a last resort. On numerous occasions I have tried to discuss the situation with the reliance office complaint cells.They have provided numerous complaints number to me on the same issue i been facing since over this month and even in past also but this month it has gone to extent of dadagri and fraud level by your department . I have complainting to your in June month my internet line was disconnected necessarily just bcoz of your company unable to provide wire to fix the issue I had suffered dramatically as my work been stopped bcoz you not provided good internet connection even took payment . they all took vabour plea to me that you will be be provided the vabour dont worry so what if it 8 day or so you will be provided vabour. I like to express will they able to provide loss of my time and money my work suffered just bbecause your department is curuppted using this fraud to custumer by waiting 4 days or wait more 2 days or 24 hrs ..thats there answer on unnecessary disconnection which illegally extended by making serveral complaint so i cant offend forced to wait more by making fraud complaints..even i told them not no make complaint but they say we have to make complaint bacause your previous complaint has been closed ..I aruged them when i not got internet connection link how was complaint closed ..i even then told do not close complaint without my permission but it has no effect only so they can extend the time limit . after 8 th day when they provide internet for 24 hour so they can fraudly extend time limit when i told them that i will take matter to court because your company doing fraud after 24 hour they took link again from me ...i not sure how many more people are suffering by this dada gri of your department ..this fraud of 420, also stealing of customer money by using tricks to extend time period of complaints and by cutting line connectivity of people who paid already money. I talked to your Secretariat office Neelam and few more but they also didnt do anything they only supported fraud people of your department like engineers also server department people they all knew issue was only minor it caused by only some fault in wire they not provided the wire also taking 8 days time period even now my connectivity not provided . your department has violated consumer act by not proving service and stopped my service illegally after getting paid for it so on if strict action has not taken on department people who has been involved in this matter .I will take this matter in court . I trust you will look into this matter and see that proper action is taken to uphold the consumer law and preserve trust . If strict action has not taken also not informed about action to me by your department on people made me suffer .I'll go to court door for further assistance this last warning to your department . ( no reply by company all complaint was closed without information ) letter number 2 SIDHARTH GAUTAM RELIANCE ID[protected] complaint Ids[protected],[protected],[protected],[protected],[protected],[protected] this on few there serveral more since start of month ) Since I am unable to get a helpful response from your reliance customer care department or Higher Secretariat department office either too .I am turning to you as a last resort. On numerous occasions I have tried to discuss the situation with the reliance office complaint cells. Today is 17 th day you have not provided internet connection which is stopped by your department even after my payment is fully done on time . I like to inform you if i do not do payment your company provide court notice of 420 if payment not done on time . Now you has inot provided me internet link for more then 17 days now which now illegal act and punishable act by consumer law rules . I have complaint since June month and even before my internet line was disconnected unnecessarily just because of your company unable to provide wire to fix the issue and today they saying that server we need permission which is not my concern once i paid for internet your responsibility to give healthy internet connection or it become strictly punishable act by law as consumer work has been suffering . I had suffered loss as my work been stopped because you not provided good internet connection for months even took payment every time . I trust you will look into this matter and see that proper action is taken to uphold the consumer law and preserve trust . If strict action has not taken also not informed me about the action by your department your company as to answer in court for doing fraud to customer which punishable act by law also illegal activity .I'll go to court door for further assistance this last warning to your department . ( still no reply ) latest complaint ( still no reply my money time wasted entire june month no connection provided for sigle min ) SIDHARTH GAUTAM RELIANCE ID[protected] complaint Ids[protected],[protected],[protected],[protected],[protected],[protected] this on few there serveral more since start of month ) AND LATEST COMPLAIN IN MONTH OF JULY AFTER COMPLAINING TO CUSTUMER CARE ALSO NODEL OFFICER /SECTRAIT OFFICE CONTINOUSLY FOR MORE 25 DAYS IN RECORD OF MONTH OF JUNE FRAID OF MONEY BY YOUR DEPARTMENT BY DISCONNECTING INTERNET LINK PROVIDED BY RELIENCE BROADBAND COMMUNICATION WITHOUT ANY REASON FOR MORE THEN 25 DAYS . I HAVE PAID MY PAYMENT ON MONTH OF JUNE BUT STILL I HAD NO INTERNET CONNECTION WHICH IS PUNISHABLE ACT ACCORDING TO LAW AND 420 ACT CAN BE PRISON IN JAIL FOR DOING FRAUD FOR STEALING MONEY AND TIME OF CUSTUMER OF RELIENCE COMPANY . NO ACTION HAS BEEN TAKEN NOT ONLY THAT BUT AFTER DISCONNECTING INTERNET CONNECTION FOR ONLY ISSUE NOT PROVIDING THE FIBRE TO FIX THE ISSUE FOR MORE THEN 20 DAYS THEY TOOK . AFTER GIVING REQUEST NO VABOURIS GIVEN COMPLAINT CLOSED WITHOUT AN INQUIRY ..WHICH FRAUDLY CLOSED i HAVE COMPLAINT NUMBERS AND TALKING RECORD THATTHERE WAS NO LINK PRIOVIDED BY YOUR COMPANY FOR MORE 25 DAYS OIN MONTH OF JUNE AND JULY IN STARTING OF MONTH 4 DAYS DISCONNECTION OF LINK NOT PROVIDED WAS DONE THEN FROM 18 JUNE TO 6 JULY NOT PROVIDE I HAVE COMPLAINT NUMBER ITS IMPOSSIBLE THAT IT SHOW THAT I HAVE LINK .WHICH SCANDAL OF MONEY FROM CUSTUMER WHICH PUNISHABLE ACT AND AGAINST CONSUMER ACT. COMPLAINT NUMBER FOR VABOUR AND INTERNET CONNECTION NOT WORKING ON 11 JULY[protected] COMPLAINT ON 11 JULY TO SEC TRAIT OFFICER DEEPALI ) AND[protected] COMPLAINT ON 11 JULY 8 AM TO CUSTUMER CARE ) officers names from Secretariat are Neelam, reinaina or naina, ujawala, deepali ( helping into scandal by relience chain network for money fraud to custumers of relience broadband) Since I am unable to get a helpful response from your reliance customer care department or Higher Secretariat department office either too .I am turning to you as a last resort. On numerous occasions I have tried to discuss the situation with the reliance office complaint cells. Today is july 13 th day you have not provided internet connection which is stopped by your department even after my payment is fully done on time . I like to inform you if i do not do payment your company provide court notice of 420 if payment not done on time . Now you has inot provided me internet link for more then 25+ 3 days AND STILL CONTINUE STILL TILL UP DATE NO INTERNET I HAVE now which now illegal act and punishable act by consumer law rules . I have complaint since June and july month and even before my internet line was disconnected unnecessarily just because of your company unable to provide wire to fix the issue and today they saying that server we need permission which is not my concern once i paid for internet your responsibility to give healthy internet connection or it become strictly punishable act by law as consumer work has been suffering . I had suffered loss as my work been stopped because you not provided good internet connection for months even took payment every time . I trust you will look into this matter and see that proper action is taken to uphold the consumer law and preserve trust . If strict action has not taken also not informed me which not done in my previous complaints about the action by your department your company as to answer in court for doing fraud to customer which punishable act by law also illegal activity . I'll go to Court door for further assistance this last warning to your department . ( or i will also give this scandal to News channels of your doing to innocent custumers by first fraud by takeing there money and time loss and after that vabour scandal ) Demand s ( if not completed you have to answer my question in Court ) 1) People involved in scandal should be punished so in future this type fraud not be done, Informing me about all true details what action has been taken against your sec trait and department look after vabour also depart made me suffer by not providing internet all should be punished . 2) my internet should fixed by today ..I still not have internet link by your company even waiting 25+ 3 days .. 3) In future there should be no fraud . If strict not taken meet me in court also I provide information of your scandal to news if you not provide me justice still no reply so far ...If anyone want to go court ...let all o[censored]se join and complaint agaist this company ..tell me suggestion let all go court agaist them they disconnected our internet even get paid when time come for vabour they closed the complaint saying you lieing we provided you internet

Jul 13, 2015 no recharge and no refund I have recharge. My no. [protected] reliance gsm with rs 51 on 11.07.15 @ 1811 hours but no recharge done . and I had received a msg from reliance that sorry for inconvenience . I recharged online . and still they have not returned my money nor rechargea my no. On next I had received a msg that recharge with 198 u will get 2gb 3G data. I have recharge my no. But I got only 1gb still. And today they have dedicated 3rs from my main balance. I m still trying to call and 198 but they refused to answer me. These telecommunication companies are looting ordinary man. Pls help. I m attaching the snapshots of msg etc

My Service request no. is[protected]. And my mobile number [protected] my problem is my balance detect for internet but I had data balance ..even dedect main balnce...my problem is not solve..and Reliance representative behavior is not good ..please...help me.